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Norus Apartments Providencia

Santiago de Chile · Chile

Capellan Abarzua 240View location

8.2/10Excellent69 Reviews
Cleanliness8.0/108.0
Service7.6/107.6
Comfort8.2/108.2
Condition8.2/108.2
Neighborhood9.0/109.0
Value9.0/109.0
Amenities7.2/107.2
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  • Sustainability certification

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Norus Apartments Providencia

Located in the Bellavista neighbourhood, the hotel is at the heart of the art scene, entertainment, restaurants and the bohemian side of life in the city of Santiago. Close to the metro station, and 5 minutes from the city centre, it offers easy access to shopping centres.

This hotel offers fully equipped suites. Within the hotel there is a lobby with a 24-hour reception, and it features wireless Internet access. Laundry and medical services are available, for a fee. Other services include a hotel safe, lift access, garage and large terrace. The hotel is wheelchair accessible.

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In the heart of Santiago, Norus Providencia is within a 5-minute drive of La Chascona and Santa Lucia Hill. This apartment is 2.1 mi (3.4 km) from Costanera Center and 2.2 mi (3.6 km) from Plaza de la Constitucion.

Make yourself at home in one of the 15 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and ovens. Rooms have private furnished balconies. 32-inch LCD televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected.

Conveniences include safes and separate sitting areas, and housekeeping is provided daily. Featured amenities include a computer station, express check-out, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Entertainment
Smoking areas
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available Parking height restrictions apply Guests will receive an email with special check-in instructions LGBTQIA+ friendly Guest will receive an email before arrival 24 hours Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 15 Pet max weight (per pet) in lb is 33 Only dogs and cats are allowed Maximum number of pets per room 1 Service animals are allowed Service animals are exempt from fees/restrictions Pets allowed (no fees) Pets cannot be left unattended

Cleaning and safety

Sanitization
Property uses a professional cleaning service Contactless check-in is available Contactless check-out is available
Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

    We have included all charges provided to us by the property.

  • You need to know
    • Only registered guests are allowed in the guestrooms.
    • The property allows pets in specific rooms only and has other pet restrictions. Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
    • Parking height restrictions apply.
    • The property is professionally cleaned.
    • Contactless check-in and contactless check-out are available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. \nGuests will receive an email within 24 hours before arrival with check-in instructions and key retrieval information. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Long-term renters welcome
    • Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
    • Host has indicated there is a smoke detector on the property
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • This property is professionally cleaned
  • Minimal age
    18
  • Optional fees
    • Airport shuttle fee: USD 50 per vehicle (one-way, maximum occupancy 6)
    • Covered extended parking fee: USD 12 per day
    • Pet deposit: USD 300 per stay
    • Service animals are exempt from fees
    • Early check-in is available for a fee (subject to availability)
    • Late check-out is available for a fee (subject to availability)
    • Futon bed fee: USD 10 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Portuguese

    English

    Spanish

Nearby attractions

Clinica Santa Maria 0.5 km / 0.3 mi
La Chascona 0.5 km / 0.3 mi
Galeria Kunst 0.6 km / 0.4 mi
Patio Bellavista 0.6 km / 0.4 mi
Forest Park 1 km / 0.6 mi
Plaza Baquedano 1.2 km / 0.7 mi
Santiago Metropolitan Park 1.2 km / 0.8 mi
Chilean National Zoo 1.3 km / 0.8 mi
Teatro Universidad de Chile 1.3 km / 0.8 mi
Patronato 1.4 km / 0.9 mi
Nescafé Theater of The Arts 1.4 km / 0.9 mi
Gabriela Mistral Cultural Center 1.5 km / 0.9 mi
Lastarria District 1.5 km / 1 mi
Palacio de Bellas Artes 1.6 km / 1 mi
National Museum of Fine Arts 1.6 km / 1 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 2000
  • Year of most recent renovation: 2025
  • Number of floors (main building): 5
  • Single rooms: 38
  • Double rooms: 12
  • Apartments: 50
  • aparthotel
  • American Express
  • JCB
  • Diners Club
  • MasterCard
  • Visa
Show 46 more facilities & services
  • Maestro
  • Visa Electrón
  • EuroCard
  • City centre
  • Airport
  • Ski slopes
  • Entertainment Area
  • Small pets allowed (under 5 kg) not available in all roomsExtra charge
  • Wheelchair-accessible
  • Car park
  • Garage
  • Key Collection
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-outExtra charge
  • Mobile phone coverage
  • Wi-fi
  • Transfer serviceExtra charge
  • Secure parking
  • Airport ShuttleExtra charge
  • Laundry serviceExtra charge
  • LaunderetteExtra charge
  • Medical serviceExtra charge
  • Multilingual staff
  • 24-hour security
  • Air conditioning in public areas
  • Smoke detector
  • Hotel safe
  • Lift access
  • Terrace
  • Concierge
  • Toaster: 1
  • Oven: 1
  • Dining area: 1
  • Clothes dryer: 1
  • Electric kettle: 1
  • Towels and bed linen
  • SERNATUR Sello S
  • LGTBIQ friendly
  • Deposit on arrivalExtra charge
  • Early Check-inExtra charge
  • Identification card at arrival
  • No hen/stag or any other parties allowed
  • Minimum check-in age: 18
  • Credit card is compulsory as a deposit, no deposit in cash is accepted
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • APARTMENT CAPACITY 4APARTMENT • CAPACITY 4APT.C4-1

    Photos are not available for this room type.

    Norus Apartments Providencia

    APARTMENT CAPACITY 4

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    CAPACITY 4

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.C4-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT TWO BEDROOMSAPARTMENT • TWO BEDROOMS • 2 Bedrooms • 60 m²APT.B2
    APARTMENT TWO BEDROOMSPhoto unavailable14 photos

    Norus Apartments Providencia

    APARTMENT TWO BEDROOMS

    Room photos

    14 photos

    Room overview

    Non-smoking room
    Room size
    60 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    Queen-size bed 150-154 width, Single bed 80-130 width, Sofa bed
    Bedrooms
    2
    Room type
    APARTMENT
    View / characteristic
    TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.B2

    Room amenities

    • Trouser press
    • Hi-fi
    • Internet access
    • Kitchenette
    • Kitchen utensils, plates & cups
    • Kitchen
    • Fridge
    • Cooker
    • Microwave
    • Tea and coffee making facilities
    • Washing machine
    • Ironing set
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Safe
    • Living room: 1
    • Balcony
    • Terrace
    • Wheelchair-accessible
    • Wi-fi
    • Cot on demand
    • 220V power supply
    • Toiletries
    • TV
    • Hairdryer
    • Bathtub
    • Shower
    • Bathroom
    • Electric Kettle: 1
    • Clothes Dryer: 1
    • Dining Area
    • Oven: 1
    • Toaster: 1
    • Housekeeping
    • Cable TV
    • Fan
    • Welcome pack
    • Radio

    Facilities with extra charge

    • Extra beds on demand

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    Norus Apartments Providencia

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT ONE BEDROOMAPARTMENT • ONE BEDROOM • 1 Bedroom • 45 m²APT.B1
    APARTMENT ONE BEDROOMPhoto unavailable11 photos

    Norus Apartments Providencia

    APARTMENT ONE BEDROOM

    Room photos

    11 photos

    Room overview

    Non-smoking room
    Room size
    45 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Sofa bed, Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    APARTMENT
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.B1

    Room amenities

    • Housekeeping
    • Cable TV
    • Welcome pack
    • Trouser press
    • Toiletries
    • 220V power supply
    • Cot on demand
    • Wi-fi
    • Wheelchair-accessible
    • Terrace
    • Balcony
    • Living room: 1
    • Safe
    • Individually adjustable heating
    • Individually adjustable air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • Microwave
    • Cooker
    • Fridge
    • Kitchen
    • Kitchen utensils, plates & cups
    • Internet access
    • Radio
    • TV
    • Hairdryer
    • Bathtub
    • Shower
    • Bathroom
    • Toaster: 1
    • Oven: 1
    • Dining Area
    • Clothes Dryer: 1
    • Electric Kettle: 1

    Facilities with extra charge

    • Extra beds on demand
    • Washing machine
    • Hi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin CAPACITY 2Double or Twin • CAPACITY 2DBT.C2

    Photos are not available for this room type.

    Norus Apartments Providencia

    Double or Twin CAPACITY 2

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    CAPACITY 2

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.C2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT CAPACITY 1APARTMENT • CAPACITY 1APT.C1

    Photos are not available for this room type.

    Norus Apartments Providencia

    APARTMENT CAPACITY 1

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    CAPACITY 1

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.C1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT CAPACITY 4 TWO BEDROOMSAPARTMENT • CAPACITY 4 TWO BEDROOMSAPT.B2-C4

    Photos are not available for this room type.

    Norus Apartments Providencia

    APARTMENT CAPACITY 4 TWO BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    CAPACITY 4 TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.B2-C4

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Norus Apartments Providencia

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT CAPACITY 3APARTMENT • CAPACITY 3APT.C3

    Photos are not available for this room type.

    Norus Apartments Providencia

    APARTMENT CAPACITY 3

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    CAPACITY 3

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.C3

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT CAPACITY 4APARTMENT • CAPACITY 4 • 2 Bedrooms • 65 m²APT.C4
    APARTMENT CAPACITY 4Photo unavailable20 photos

    Norus Apartments Providencia

    APARTMENT CAPACITY 4

    Room photos

    20 photos

    Room overview

    Non-smoking room
    Room size
    65 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Single bed 80-130 width, Sofa bed, Queen-size bed 150-154 width
    Bedrooms
    2
    Room type
    APARTMENT
    View / characteristic
    CAPACITY 4

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.C4

    Room amenities

    • Toiletries
    • 220V power supply
    • Cot on demand
    • Wi-fi
    • Wheelchair-accessible
    • Terrace
    • Balcony
    • Living room: 1
    • Safe
    • Individually adjustable heating
    • Individually adjustable air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • Microwave
    • Cooker
    • Fridge
    • Kitchen
    • Kitchen utensils, plates & cups
    • Kitchenette
    • Internet access
    • Hi-fi
    • Radio
    • TV
    • Hairdryer
    • Bathtub
    • Shower
    • Bathroom
    • Electric Kettle: 1
    • Clothes Dryer: 1
    • Dining Area
    • Oven: 1
    • Toaster: 1
    • Housekeeping
    • Cable TV
    • Fan
    • Welcome pack
    • Trouser press

    Facilities with extra charge

    • Extra beds on demand
    • Washing machine

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room CAPACITY 4Room • CAPACITY 4ROO.C4

    Photos are not available for this room type.

    Norus Apartments Providencia

    Room CAPACITY 4

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    CAPACITY 4

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.C4

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM STANDARDFAMILY ROOM • STANDARDFAM.ST

    Photos are not available for this room type.

    Norus Apartments Providencia

    FAMILY ROOM STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room CAPACITY 3Room • CAPACITY 3ROO.C3

    Photos are not available for this room type.

    Norus Apartments Providencia

    Room CAPACITY 3

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    CAPACITY 3

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.C3

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT EXECUTIVE ONE BEDROOMAPARTMENT • EXECUTIVE ONE BEDROOMAPT.B1-EJ

    Photos are not available for this room type.

    Norus Apartments Providencia

    APARTMENT EXECUTIVE ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    EXECUTIVE ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.B1-EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM CAPACITY 5FAMILY ROOM • CAPACITY 5FAM.C5

    Photos are not available for this room type.

    Norus Apartments Providencia

    FAMILY ROOM CAPACITY 5

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    CAPACITY 5

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.C5

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Norus Apartments Providencia

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Norus Apartments Providencia

8.2
Excellent
69 Reviews
Cleanliness
8.0 /10
Service
7.6 /10
Comfort
8.2 /10
Condition
8.2 /10
Neighborhood
9.0 /10
Value
9.0 /10
Amenities
7.2 /10
49 reviews shown
10/10
Exceptional
20 Mar 2024
Jonathan
Close to good restaurant bella vista.
Leisure Family
4/10
Poor
07 Feb 2024
Verified traveler

Run down. No attempt to fix TV for 4 days

Run down. Very dated. Has been in need of repair for some time. Mold near bathtub. Rust on metal trim. Warped wood floors near bathroom.

TV broke on second day and they told me to flip a switch after I followed up. Then nothing for 3 days.

Room did not match picture in confirmation email. Water leaking from refrigerator, so we put down a towel to soak it up. Cleaning crew just removed the towel, but nothing done to fix the issue.

Neighborhood not as bad as some other reviews. Daily housekeeping was nice.
Partner
10/10
Exceptional
20 Jul 2023
Kelly Ann
A thoroughly enjoyable situation, location & environment, but I should recommend you speak Spanish because you will be disadvantaged.
Everyone was overwhelmingly kind to me & I will return on my next vacation if possible!!!
Stay at Norus , call Camilla en el despacho 🔑
Leisure Self
8/10
Excellent
17 Mar 2023
Arnold
For safety reason it not convenient to walk on the streets especially at night
Leisure Family
10/10
Exceptional
13 Mar 2023
Klaus
I will advise to stau on this property. Very good service and good value for the money
Leisure Family
8/10
Excellent
09 Mar 2023
Bernard
Nice room but not the one pictured. No cutlery. Lots of neighborhood dogs that like to bark through the night.
Leisure Self
8/10
Excellent
22 Feb 2023
JAIME
Nice place
Partner
10/10
Exceptional
25 Oct 2022
Micheal
Great neighborhood location. Walkable to things to do, dinner, drinks and public transportation.
Self
8/10
Excellent
15 Dec 2020
escarlett
It was a good staying in this apartment, very close to good bars and restaurants
Leisure Partner
10/10
Exceptional
01 Dec 2020
Camilo
I enjoyed my stay in Norus Apartment mainly because the apt. is located in a nice cosy building in a very pleasant, quite and safe neighborhood. The apt. itself is quite comfortable very spacious and nicely decorated. The staff from Norus was very kind and helpful. It is walking distance from Bellavista a zone of bars and restaurants but not that closed to areas where business and tourism is conducted. The only thing that I didn't like is that they ask passengers to do their own dishes, in pandemic time a deep thorough clean of dishes is appreciated, other that that everything was perfect and I would strongly recommend these apartments to anyone traveling to Santiago de Chile, specially if you are looking for a quite place with nice views to the mountains.
Friends_and_family Family
2/10
Poor
03 Nov 2019
Jeff
Due to the recent civil unrest, riots, marches and government enforced military curfews my partner and I were forced to abandon our last week in Santiago for our own safety and head home. We tried to cancel and recoup some financial losses, including Norus Apartments who denied us any refund. While I fully understand nonrefundable accommodations, I think that the contract gets nullified when the neighborhood your rental in is under siege. Beyond the fact that it was physically dangerous for us to even try to spend our last week there, food and resourves were limited, most restaurants and bars either closed or only open a few hours. Even the front desk at this hotel was reduced to only be open from 11am until 2pm...which also should forfeit the contract becUse 24 hour staff and security was offered as part of the stay.

Expedia did the bare minimum to extract some sort of refund or hell...even an apology from Norus Apartments. I will be back in Santiago at some point in the future, and will make sure to book through another agency and not secure any Norus Apartment or any other holding this company may have in the area.

Stay far away from this company.
Leisure Partner
10/10
Exceptional
26 Sep 2019
Anthony

Great value appartment

This property is very comfortable and a great location very close to all the restaurant and bars. I would definitely stay here again and recommend to anyone looking for a good value accommodation and very quiet
Friends
8/10
Excellent
24 Mar 2019
Robert
The property was perfectly located. I did not like that my balcony door seemed to be opened when I had not opened it.
Leisure Self
10/10
Exceptional
21 May 2018
Vanessa

Highly recommended

Highly recommended, great location - near great restaurants and at the same time very quiet area.
Family
8/10
Excellent
12 Jul 2026
Michelle
Localização tranquila. Nada de barulho. Não tem ar condicionado nos quartos, mas tem aquecedor. Poderia ter mais cobertas e um pouco mais de qualidade. No mais tudo foi bom.
Friends_and_family Friends
10/10
Exceptional
06 Jun 2026
Marina
Si estas en chile esta es una excelente opción. Apartamento amplio con cocinetta completa (lo único que le falta son cafeteras porque parece que en suramerica usan cafe instantáneo y no del otro tipo. Hay un tema con la capacidad de los termos fe calentar agua para el baño que no fue para nosotros un problema ya que nos organizamos y teníamos 2 habitaciones. La atención al cliente excelente. Ubicación muy buena.
Friends_and_family Family
10/10
Exceptional
05 Apr 2026
Jose Antonio
Excelente ubicación, muy cómodo y accesible
Family_with_children
2/10
Poor
28 Jan 2026
Linda
Unfortunately, my stay ended poorly due to how a deposit deduction was handled. I have been traveling for over four years with my dog and stayed in over 145 accommodations; I have never received a complaint or deposit deduction. This history is verifiable through Hotels.com.
During my stay, there was a one-time accident involving my pet while I was unwell. I informed the property immediately, apologized in writing, and took preventive measures. I was told there could be an additional laundry cost, but no amount was communicated in advance.
I was shown photos of two towels on Thursday before check-out. On check-out day, I waited 20 minutes at reception before the deposit deduction was discussed. No itemized breakdown or explanation for the calculation was provided.
A significant portion of my deposit was deducted, including additional linens beyond the originally mentioned towels. Even if replacement or special cleaning had been necessary, the amount is not consistent with standard laundering or replacement costs.
Future guests should request written confirmation of extra charges and documentation before check-out, especially when traveling with pets.
8/10
Excellent
02 Apr 2024
Bruno
Nothing
Leisure
6/10
Pleasant
12 Jun 2023
Geova Éder

Razoável , pra uma viagem curta compensa

Foi uma boa estadia , a localização é boa , mas o quarto precisa de muitos reparos e uma modernização seria bem-vinda ! Infelizmente o Wi-Fi não funcionava no quarto , o que dificultou muito e o aquecedor não estava funcionando em um dos quartos
Friends_and_family Friends
8/10
Excellent
18 Apr 2023
Caroline Luize Baréa
O local é muito bom e compatível com as fotos do anúncio. Apenas o wifi deixou a desejar por ter um sinal muito fraco.
Leisure Partner
2/10
Poor
11 Apr 2023
Verified traveler

A éviter

Mauvaise communication, malgré nos essais pour résoudre un problème de réservation ils ne nous ont pas répondu (14 appels). En arrivant à l’hôtel pas de personnel en réception et ils nous ont laissé sans logement pour la nuit.
Friends_and_family Family
4/10
Poor
02 Jan 2023
mauricio

Muy regular

El apartamento es muy pequeño e incómodo. Esta muy mal tenido. Muy mal aseo. No se recomienda
Friends_and_family Family
6/10
Pleasant
26 Jun 2021
RICARDO
Departamento está bien , pero colchón viejo y se sentían resortes , al segundo día me cambiaron colchón según mi solicitud.
4/10
Poor
26 Mar 2021
Nicolas

Decepcionante

Al llegar a la habotacion este tenia sus sabanas sucias con pelos y pelusas el sofa estaba en muy mal estado al sentar se sentian los palos y esta muy suelto, La tv muy pequeña y esta ubicada al lado de la ventana con el reflejo del sol no se aprecia bien. Me toco un dia con mucha bulla de martillos, taladro, etc...
Business
10/10
Exceptional
09 Mar 2021
Javier
Sin problemas, cómodo y privado
Partner
10/10
Exceptional
27 Feb 2021
Cristiam
Excelentes habitaciones, lugar muy seguro
Business
10/10
Exceptional
29 Feb 2020
Verified traveler
La pasamos excelente en el dpto. Muy lindo y comodo. Hay diversos utensillos de cocina para poder preparar lo que uno quiera.
Partner
10/10
Exceptional
14 Jan 2020
Marco
Súper el departamento cumplió con lo esperado
Family
2/10
Poor
01 Jun 2019
Luz

Mala experiencia

No estaba registrada la reserva, no había personal del apart hotel en el edificio y el departamento tenía mal olor.
Partner
8/10
Excellent
10 Apr 2019
Daniel

Muito Bom

Foi tudo ótimo, o apto da condições de cozinhar e tem serviço de arrumação, muito bom
Family
10/10
Exceptional
22 Jan 2019
Lucia

15 dias maravilhosos em Santiago!

Nossa estada em Santiago no Norus foi excelente!! Apartamento bem equipado e muito bem localizado, ideal p até 3 pessoas!! Agradecemos a presteza e atenção dos funcionários durante nossa permanência de 15 dias no Norus!!
Family
10/10
Exceptional
15 Oct 2018
Andre

Excelente custo beneficio

Primeiro ponto positivo está na localização, ia andando para o pátio Bella Vista e parque cerro São Cristóvão. Segundo ponto positivo fica por conta do apartamento que é muito completo, tínhamos tudo que era necessário para cozinhar, descansar e aproveitar ao máximo o tempo de estadia. O último ponto positivo é o preço bem menor que hotéis de mesma categoria e oferece acomodações perfeitas, único detalhe é que tive que ir no mercado assim que cheguei. Recomendo muito essa opção.
Partner
10/10
Exceptional
11 Jun 2018
Claudio

Tranquilidad

Despues de largas reuniones lo mejor es el descanso, comodidad y tranquilidad. este lugar lo tiene.
10/10
Exceptional
27 May 2018
YOUNSOO
한국마트 (아씨마켓등) 도보15분, Estacion Funicular Pio Nono 10분안걸림...호텔에 지정 주차공간이 있어서 파킹해두고 도보로 다니기 자유로웠음
Family
8/10
Excellent
27 May 2018
YOUNSOO
아파트 공간 넓고 가구, 주방시설, 욕실이 쾌적했음
Family
2/10
Poor
27 May 2018
ANTONIO

Terrível. Fui roubado várias vezes.

Vários pertences foram subtraídos de mim, qdo saía para passeios e a limpeza era feita. Inclusive um de dentro de uma mochila. Acostumado a viajar, isso nunca havia me acontecido. Lamentável. Não se hospedam lá nunca
Family
6/10
Pleasant
31 Mar 2018
Hugo

Conveniente

Muy buena ubicación, razonable equilibrio calidad precio
Partner
10/10
Exceptional
15 Jan 2018
Nicolas
Súper lindo el departamento. Estaba roto el sillón y cuando pusimos el aire acondicionado perdía agua por el frente y.goteaba en el piso por lo que tuvimos que apagarlo. Pero en líneas generales estuvimos muy contentos.
Family
10/10
Exceptional
30 Nov 2017
LUIS CARLOS

Hogareño Comodo, cerca de todo.

Cerca de la zona roja de Santiago, muy buena atención especialmente de Natalia la administradora, recomiendo el hotel
10/10
Exceptional
02 Oct 2017
Oliver

Ubicación muy tranquila y sin ruidos.

En termino generales bastante bien el departamento, tiene todo lo necesario.
Partner
4/10
Poor
20 Jun 2017
Cristhiane

Péssimo apart hotel. Não recomendo

No checkin, fomos recebidos por uma recepcionista que estava falando ao telefone e continuou falando e somente bos entregou a chave e não desligou o telefone para falar conosco, péssimo atendimento.
O quarto está precisando fazer manutenção, como a atendente não falou conosco, não haviamos sido informado q a água quente só suporta uma minima quantidade de água e então meu marido tomou banho e quando fui tomar já não tinha mais água quente e para piorar o chuveiro cai água igual um cano e não tem box, o banheiro molha todo.
A cama fazia muito barulho e o chão do banheiro encardido. E o piso super gelado, o quarto não tem aquecedor.
Reclamei para o Diego, administrador, e disse que queria cancelar a reserva, mas ele disse não ser possível, pois a reserva foi feira pelo Hoteis. Com e não tem contato com eles. Então nos ofereceu a mudança de quarto, ultimo andar, o que não mudou muuto e o quarto estava com infiltração, como pegamos dias chuvosos, o nosso quarto molhava com goteiras.
Me arrependi muito em reservar esse hotel, havia visto que estava bem avaliado , mas para mim foi a pior experiência de hospedagem . O apart não apresenta nenhum conforto, velho , previsando de reparos e somente a localização é boa, em Bella Vista, onde tem muitos bares e restaurantes.
Partner
2/10
Poor
10 Mar 2017
Sylvia

Hotéis.com não repassa reserva para o Hotel.

Infelizmente, o que tenho a reclamar é do Hotéis.com. Quando chegamos ao hotel já cansados da viagem não havia quarto disponível ou seja o Hoteis.com não repassou a reserva para o Hotel Norus. Com isso tivemos que aguardar por horas até ser resolvido. Nos pediram para aguardar, dar uma volta e retornar mais tarde e olha que já era noite. Quando voltamos graças ao gerente do hotel nos concedeu um quarto e confirmou que realmente não existia a nossa reserva. Hotéis.com não indico mais e perdi completamente a confiança. Em relação ao hotel correu tudo bem porém achei estranho não fazerem registro nos hóspedes. Simplesmente entramos no hotel sem nenhum registro. Não achei seguro. Ou seja, qualquer pessoa entra no hotel sem permissão... basta citar um número de qualquer quarto e pronto!!! Segurança 0 (zero). Hoteis.com sem nenhuma responsabilidade.
Family
6/10
Pleasant
08 Mar 2017
Verified traveler

NÃO É UM HOTEL !

Não tem limpeza aos domingos ...
Nos deram uma acomodação INFERIOR à contratada !
Ofereceram troca após 24h de estadia...
não tem telefone no quarto
Family
8/10
Excellent
02 Jan 2017
Leandro

Excelente área e localização

Muito boa localização a limpeza como tirar a poeira e limpeza de utensilios domésticos poderia ser melhorada.
Family
10/10
Exceptional
08 Oct 2016
Rafael

Limpo e bem localizado.

Excelente localização e estrutura. Apartamento limpo, portaria 24 horas. Tudo conforme oferecido pelo site. Ótimo. Recomendo.
Partner
10/10
Exceptional
17 Aug 2016
Flávia

Equipe muito atenciosa e hotel muito bem localizo.

Chegamos no hotel de noite e o site hoteis.com não havia passado minha reserva, mas o atendente prontamente ligou para o gerente que nos recebeu muito bem, organizou um quarto rapidamente e deixou para no dia seguinte verificar junto ao site o que havia acontecido.
Resolveram tudo para mim, foram muito educados e atenciosos.
Recomendo o hotel pelo atendimento, disponibilidade da equipe do hotel e pela localização maravilhosa.
Podíamos ir a pé para o centro da cidade, além disso o bairro é um lugar com bares e restaurantes, com uma vida noturna muito legal o que nos possibilitou termos noites muito agradáveis em Santiago.
Partner
6/10
Pleasant
24 Jul 2016
Sergio

Buen depto familiar, relación precio-calidad

Muy buen atención por parte del encargado y del personal, siempre dispuestos para resolver cualquier situación o requerimiento que tuviéramos. Excelente ubicación, cerca del patio Bellavista (centro comercial, restaurantes, etc.), cerca del cerro San Cristóbal y de la casa de Neruda \"La Chascona\". Buen acceso con auto, y con estacionamiento cómodo. Cuenta con lavarropas y secarropas en recepción.
El departamento es algo estrecho, los dormitorios son chicos, y la quinta cama (en el living) era incómoda. Los baños son buenos, agradables y cómodos. La cocina bien equipada, pero con poca iluminación.
Internet por wifi andaba muy lento y muchas veces se cortaba, aunque es posible usar las computadoras en recepción con buena velocidad de internet.
La calefacción de todo el departamento es por un acondicionador de aire split en el living, por lo que tuvimos que pedir un caloventor adicional para poder calefaccionar los dormitorios, y con eso estuvo bien.
El precio es conveniente, y en resumen resulta una buena opción de precio-calidad.
Family
10/10
Exceptional
21 Jun 2016
Nilo Assuncao

excelente

excelente! recomendo
Family

Location & surroundings

Norus Apartments Providencia
Capellan Abarzua 240, Santiago, Chile

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Norus Apartments Providencia

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