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NH Ciudad de Santiago

Santiago de Chile · Chile

Av. Condell 40View location

8.4/10Excellent1,001 Reviews
Cleanliness8.8/108.8
Service8.6/108.6
Comfort8.6/108.6
Condition8.0/108.0
Location9.0/109.0
Neighborhood8.8/108.8
Value6.6/106.6
Amenities8.0/108.0
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  • Business hotels
  • Hotels with charm
  • Sustainability certification
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About NH Ciudad de Santiago

Set in the Providencia neighborhood, the NH Ciudad de Santiago hotel gives guests easy access to the city's top attractions. Many can be reached on foot, while the Salvador metro stop is only a short walk away.

From the hotel you can see the Bellas Artes Museum, the Government Palace, Palacio de la Moneda, and panoramic views of the Santa Lucia and San Cristobal hills. You will also be close to the international airport which is only a 15-minute drive away.

NH Ciudad de Santiago's 122 smartly furnished rooms have a modern and stylish décor and are finished with sleek hardwood floors. Each comes with a sofa, TV, and mini-bar so that you can feel at home while away. Some of the rooms come with spectacular views of the Andes Mountains.

Free Wi-Fi is available throughout the hotel. Guests will enjoy our large breakfast spread that offers a wide variety of options to accommodate all tastes. For lunch and dinner, try our delicious meals which include local Chilean specialties and classic international dishes.

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If you are feeling a little parched, head to our lobby bar and unwind with a quick drink. There is also a gym and five meeting rooms for up to 200 people.

With a stay at NH Ciudad de Santiago, you'll be centrally located in Santiago, within a 5-minute drive of Costanera Center and Palacio de la Moneda. This luxury hotel is 2.4 mi (3.9 km) from Plaza de Armas and 2.8 mi (4.5 km) from Julio Martinez Pradanos National Stadium.

Make yourself at home in one of the 122 guestrooms featuring minibars and LED televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Featured amenities include complimentary wired internet access, a 24-hour business center, and complimentary newspapers in the lobby. Event facilities at this hotel consist of a conference center and 5 meeting rooms.

A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Transportation services

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

Green Key (Foundation for Environmental Education) Professional property host/manager Bioscore Sustainability Pets allowed Pet max weight (per pet) in kg is 25 Pet max weight (per pet) in lb is 55 Only dogs and cats are allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

    We have included all charges provided to us by the property.

  • You need to know
    • Only registered guests are allowed in the guestrooms.
  • Special Instructions
    This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and cash
    • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
    • Guests planning to check in with a pet must provide the pet's health certificate at check-in.
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately USD 20 for adults and USD 22 for children
    • Airport shuttle fee: USD 42 per vehicle (one-way)
    • Self parking fee: USD 15 per day
    • Pet fee: USD 25 per pet, per night
    • Service animals are exempt from fees
    • Early check-in is available for a fee (subject to availability)
    • Late check-out is available for a fee (subject to availability)
    • Rollaway bed fee: USD 40.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Galeria Kunst 0.3 km / 0.2 mi
Clinica Santa Maria 0.5 km / 0.3 mi
Plaza Baquedano 0.7 km / 0.5 mi
Forest Park 0.8 km / 0.5 mi
Patio Bellavista 0.9 km / 0.5 mi
Teatro Universidad de Chile 0.9 km / 0.5 mi
Arturo Lopez Perez Foundation 1 km / 0.6 mi
Gabriela Mistral Cultural Center 1.2 km / 0.7 mi
Nescafé Theater of The Arts 1.2 km / 0.8 mi
La Chascona 1.3 km / 0.8 mi
Lastarria District 1.4 km / 0.9 mi
Medical Center Hospital Worker 1.5 km / 0.9 mi
Pontifical Catholic University of Chile 1.6 km / 1 mi
Sernatur 1.6 km / 1 mi
Palacio de Bellas Artes 1.6 km / 1 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of most recent renovation: 2007
  • Total number of rooms: 122
  • Number of floors (main building): 12
  • Single rooms: 92
  • Double rooms: 30
  • Suites: 122
  • Accessible rooms: 1
  • hotel
  • American Express
  • Diners Club
  • MasterCard
  • Visa
Show 59 more facilities & services
  • City centre
  • Bus/Train station
  • Nearest Bus / Metro Stop
  • Airport
  • Beach
  • Ski slopes
  • Small pets allowed (under 5 kg)Extra charge
  • Large pets allowed (over 5 kg)Extra charge
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Mobile phone coverage
  • Wi-fiExtra charge
  • Local and international calls
  • Car hireExtra charge
  • Transfer serviceExtra charge
  • Airport ShuttleExtra charge
  • Room service
  • Laundry service
  • Medical serviceExtra charge
  • Babysitting service
  • 24-hour security
  • Bellboy serviceExtra charge
  • Air conditioning in public areas
  • Hotel safe
  • Lift access
  • Concierge
  • Gym
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Towels and bed linenExtra charge
  • Café
  • Bar
  • Restaurant
  • Non-smoking area
  • Banquet hall
  • Air conditioning in Restaurant
  • Breakfast room
  • Conference room
  • Meeting room: 5
  • Business centre
  • Audio-visual equipment rental
  • TV lounge
  • Massage
  • Green Key (FEE)
  • Bioscore Sustainability Certification
  • Breakfast
  • Breakfast buffet
  • Continental breakfast
  • Hot breakfast
  • À la carte lunch
  • Set menu lunch
  • À la carte dinner
  • Set menu dinner
  • Non-smoking establishment
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

AI

All Inclusive

Meals and selected drinks/services may be included.

DB

Buffet Breakfast

This meal plan may be available depending on the selected room/rate.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • FAMILY ROOM TWO DOUBLE BEDSFAMILY ROOM • TWO DOUBLE BEDSFAM.2D

    Photos are not available for this room type.

    NH Ciudad de Santiago

    FAMILY ROOM TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO DOUBLE BEDSSUITE • TWO DOUBLE BEDSSUI.2D

    Photos are not available for this room type.

    NH Ciudad de Santiago

    SUITE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM WITH DOUBLE BEDFAMILY ROOM • WITH DOUBLE BEDFAM.DB

    Photos are not available for this room type.

    NH Ciudad de Santiago

    FAMILY ROOM WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN CAPACITY 2TWIN • CAPACITY 2TWN.C2

    Photos are not available for this room type.

    NH Ciudad de Santiago

    TWIN CAPACITY 2

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    CAPACITY 2

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.C2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARD • 1 Bedroom • 25 m²DBT.ST-3
    Double or Twin STANDARDPhoto unavailable5 photos

    NH Ciudad de Santiago

    Double or Twin STANDARD

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST-3

    Room amenities

    • Cable TV
    • Slippers
    • Toiletries
    • Wi-fi
    • Pillow menu
    • Cot on demand
    • Internet access
    • Hairdryer
    • Minibar
    • Individually adjustable air conditioning
    • Safe

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE PresidentialSUITE • PresidentialSUI.6S

    Photos are not available for this room type.

    NH Ciudad de Santiago

    SUITE Presidential

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Presidential

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.6S

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM TWO BEDSFAMILY ROOM • TWO BEDSFAM.2B

    Photos are not available for this room type.

    NH Ciudad de Santiago

    FAMILY ROOM TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE WITH DOUBLE BEDSUITE • WITH DOUBLE BEDSUI.DB

    Photos are not available for this room type.

    NH Ciudad de Santiago

    SUITE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE CITY VIEWSUITE • CITY VIEWSUI.CV

    Photos are not available for this room type.

    NH Ciudad de Santiago

    SUITE CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SINGLE USE STANDARDDOUBLE SINGLE USE • STANDARD • 1 Bedroom • 50 m²DUS.ST
    DOUBLE SINGLE USE STANDARDPhoto unavailable2 photos

    NH Ciudad de Santiago

    DOUBLE SINGLE USE STANDARD

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    50 m²
    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DUS.ST

    Room amenities

    • Internet access

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARD • 1 Bedroom • 50 m²SUI.ST-4
    SUITE STANDARDPhoto unavailable17 photos

    NH Ciudad de Santiago

    SUITE STANDARD

    Room photos

    17 photos

    Room overview

    Non-smoking room
    Room size
    50 m²
    Occupancy
    Guests: 1–3 • Adults: max. 2 • Children: max. 2
    Bed setup
    Double bed 131-150 width, 2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST-4

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    NH Ciudad de Santiago

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE KING SIZE BEDQUADRUPLE • KING SIZE BEDQUA.KG

    Photos are not available for this room type.

    NH Ciudad de Santiago

    QUADRUPLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO STANDARDSTUDIO • STANDARDSTU.ST

    Photos are not available for this room type.

    NH Ciudad de Santiago

    STUDIO STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDSUITE • ONE BEDSUI.1B

    Photos are not available for this room type.

    NH Ciudad de Santiago

    SUITE ONE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.1B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN WITH DOUBLE BEDTWIN • WITH DOUBLE BEDTWN.DB

    Photos are not available for this room type.

    NH Ciudad de Santiago

    TWIN WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    NH Ciudad de Santiago

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM STANDARDFAMILY ROOM • STANDARDFAM.ST-1

    Photos are not available for this room type.

    NH Ciudad de Santiago

    FAMILY ROOM STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM TWO QUEEN BEDSFAMILY ROOM • TWO QUEEN BEDSFAM.2Q

    Photos are not available for this room type.

    NH Ciudad de Santiago

    FAMILY ROOM TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room CITY VIEWRoom • CITY VIEWROO.CV

    Photos are not available for this room type.

    NH Ciudad de Santiago

    Room CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM STANDARDFAMILY ROOM • STANDARD • 1 Bedroom • 50 m²FAM.ST

    Photos are not available for this room type.

    NH Ciudad de Santiago

    FAMILY ROOM STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    50 m²
    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.ST

    Room amenities

    • Internet access

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO BEDSSUITE • TWO BEDSSUI.2B

    Photos are not available for this room type.

    NH Ciudad de Santiago

    SUITE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM KING SIZE BEDFAMILY ROOM • KING SIZE BEDFAM.KG

    Photos are not available for this room type.

    NH Ciudad de Santiago

    FAMILY ROOM KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST-3

    Photos are not available for this room type.

    NH Ciudad de Santiago

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST-3

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST

    Photos are not available for this room type.

    NH Ciudad de Santiago

    Double or Twin STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin TWO BEDSDouble or Twin • TWO BEDSDBT.2B

    Photos are not available for this room type.

    NH Ciudad de Santiago

    Double or Twin TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARD • 1 Bedroom • 50 m²SUI.ST-1
    SUITE STANDARDPhoto unavailable9 photos

    NH Ciudad de Santiago

    SUITE STANDARD

    Room photos

    9 photos

    Room overview

    Non-smoking room
    Room size
    50 m²
    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 0
    Bed setup
    King-size bed 150-183 width, 2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST-1

    Room amenities

    • Internet access

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO QUEEN BEDSSUITE • TWO QUEEN BEDSSUI.2Q

    Photos are not available for this room type.

    NH Ciudad de Santiago

    SUITE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM CAPACITY 1FAMILY ROOM • CAPACITY 1FAM.C1

    Photos are not available for this room type.

    NH Ciudad de Santiago

    FAMILY ROOM CAPACITY 1

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    CAPACITY 1

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.C1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 50 m²DBL.ST
    DOUBLE STANDARDPhoto unavailable6 photos

    NH Ciudad de Santiago

    DOUBLE STANDARD

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    50 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width, Double bed 131-150 width
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Room amenities

    • Hairdryer
    • Individually adjustable air conditioning
    • Ironing set
    • Washing machine
    • Minibar
    • Internet access
    • Hi-fi
    • Radio
    • TV
    • Direct dial telephone
    • Individually adjustable heating
    • Bathtub: 1
    • Shower: 1
    • Bathroom: 1
    • Safe

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    NH Ciudad de Santiago

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin CAPACITY 2Double or Twin • CAPACITY 2DBT.C2

    Photos are not available for this room type.

    NH Ciudad de Santiago

    Double or Twin CAPACITY 2

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    CAPACITY 2

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.C2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room ECONOMYRoom • ECONOMYROO.EY

    Photos are not available for this room type.

    NH Ciudad de Santiago

    Room ECONOMY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.EY

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARD • 1 Bedroom • 36 m²SUI.ST-2
    SUITE STANDARDPhoto unavailable7 photos

    NH Ciudad de Santiago

    SUITE STANDARD

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Room size
    36 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST-2

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    NH Ciudad de Santiago

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARD • 50 m²SUI.ST
    SUITE STANDARDPhoto unavailable13 photos

    NH Ciudad de Santiago

    SUITE STANDARD

    Room photos

    13 photos

    Room overview

    Non-smoking room
    Room size
    50 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width, Double bed 131-150 width
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Room amenities

    • Direct dial telephone
    • Bathtub: 1
    • Shower: 1
    • Bathroom: 1
    • Safe
    • Individually adjustable heating
    • Individually adjustable air conditioning
    • Ironing set
    • Washing machine
    • Minibar
    • Internet access
    • Hi-fi
    • Radio
    • TV
    • Hairdryer

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-4

    Photos are not available for this room type.

    NH Ciudad de Santiago

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-4

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE CAPACITY 2SUITE • CAPACITY 2SUI.C2

    Photos are not available for this room type.

    NH Ciudad de Santiago

    SUITE CAPACITY 2

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    CAPACITY 2

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.C2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin WITH DOUBLE BEDDouble or Twin • WITH DOUBLE BEDDBT.DB

    Photos are not available for this room type.

    NH Ciudad de Santiago

    Double or Twin WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM CAPACITY 4FAMILY ROOM • CAPACITY 4FAM.C4-1

    Photos are not available for this room type.

    NH Ciudad de Santiago

    FAMILY ROOM CAPACITY 4

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    CAPACITY 4

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.C4-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM CITY VIEWFAMILY ROOM • CITY VIEWFAM.CV

    Photos are not available for this room type.

    NH Ciudad de Santiago

    FAMILY ROOM CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM CAPACITY 4FAMILY ROOM • CAPACITY 4 • 1 Bedroom • 50 m²FAM.C4
    FAMILY ROOM CAPACITY 4Photo unavailable6 photos

    NH Ciudad de Santiago

    FAMILY ROOM CAPACITY 4

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    50 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    FAMILY ROOM
    View / characteristic
    CAPACITY 4

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.C4

    Room amenities

    • Internet access

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    NH Ciudad de Santiago

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SINGLE USE WITH DOUBLE BEDDOUBLE SINGLE USE • WITH DOUBLE BEDDUS.DB

    Photos are not available for this room type.

    NH Ciudad de Santiago

    DOUBLE SINGLE USE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DUS.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    NH Ciudad de Santiago

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Bed in dormitory STANDARDBed in dormitory • STANDARDBED.ST

    Photos are not available for this room type.

    NH Ciudad de Santiago

    Bed in dormitory STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    Bed in dormitory
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: BED.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    NH Ciudad de Santiago

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about NH Ciudad de Santiago

8.4
Excellent
1,001 Reviews
Cleanliness
8.8 /10
Service
8.6 /10
Comfort
8.6 /10
Condition
8.0 /10
Location
9.0 /10
Neighborhood
8.8 /10
Value
6.6 /10
Amenities
8.0 /10
100 reviews shown
2/10
Poor
08 Jun 2026
Joshua
Stayed at NH Ciudad de Santiago and unfortunately the experience was disappointing. The main issue was the consistently poor customer service from reception staff, who often appeared uninterested and unhelpful. We also experienced maintenance issues on arrival, including a heater that was not working and required attention from maintenance.
On our second day, our room was not serviced or cleaned, which meant basic items such as coffee pods were not replenished. When we later requested replacement pods, what should have been a simple request became unnecessarily difficult.
None of the issues were major on their own, but together they created the impression that guest service was not a priority. The hotel has a good location and comfortable rooms, but the overall level of hospitality did not match the price paid.
6/10
Pleasant
08 Jun 2026
Victor
Did not have enough help with luggage. boxed breakfast for early birds was very poor and limited
Partner
8/10
Excellent
03 Jun 2026
Rachel
Great hotel, exceptional value for money. Lovely staff. Only boggle was having to pay for extra coffee pods for the room which was a little disappointing
Friends_and_family Friends
8/10
Excellent
21 May 2026
LUIS EDUARDO GARCIA
Well located. Breakfast included was ok, the same everyday. It was a clean well located property.
Business
10/10
Exceptional
20 May 2026
Sandra
Huge rooms, very clean, excellent location. Staff is both, professional and friendly. The only downside was the restaurant food. So if you’re able to eat outside you will be better off! - I had no option cause I had to stay at the hotel must part of the day. Chile’s hospitality is amazing!
Self
10/10
Exceptional
05 May 2026
Mia
Gym had leg press and leg extension which I was pleasantly surprised at for such a small space. Also the pillows were incredible
Self
6/10
Pleasant
16 Apr 2026
Tariq
Inattentive staff and front desk staff not willing to accommodate us with simple things ruined the experience.
Family_with_children
10/10
Exceptional
13 Apr 2026
Alberto
Nice welcome and very friendly team
Partner
6/10
Pleasant
09 Apr 2026
Yolanda
It was ok
Self
8/10
Excellent
06 Apr 2026
Liliana De La Luz
We enjoyed our stay, particularly the attentive service and the high quality of our room. Regarding breakfast, while the local selection was impressive, there is room for improvement in informing guests about holiday service changes. Providing me with a regular Friday schedule when I specifically asked about Good Friday hours caused us to misplan our excursion. Ensuring staff are consistently updated on holiday hours would greatly enhance the guest experience.
10/10
Exceptional
02 Apr 2026
Cielo
Nice and clean :)
Family
10/10
Exceptional
29 Mar 2026
Cielo
Nice hotel and friendly staff. I would come back.
Family
10/10
Exceptional
28 Mar 2026
Michel
On a quiet side street, well located between two metro stations and within walking distance of many attractions. Excellent breakfast buffet.
Self
10/10
Exceptional
16 Mar 2026
Josselyn
Loved our stay at NH Santiago!
The hotel in centrally located and very close to public transit . The rooms are very spacious and clean. Buffet was assorted with various foods.
The only drawback was that the hotel did not have a pool although listing states it has one. It has a Jacuzzi instead which needs to be reserved but is private.
Would definitely recommend.
Family_with_children
10/10
Exceptional
14 Mar 2026
tung wei david
Nice and clean room.
Partner
10/10
Exceptional
13 Mar 2026
James
Close to everything. Highly recommend.
10/10
Exceptional
08 Mar 2026
jeffrey
I only stayed for one night but well worth the money. Had a nice spacious room and close to everything by either uber or metro
Partner
10/10
Exceptional
06 Mar 2026
Tony
Outstanding hotel
Self
10/10
Exceptional
18 Feb 2026
Ondrej
Everything was perfect, very good standard similar like in Europe…
Family
10/10
Exceptional
14 Feb 2026
Laurence
The staff were helpfull. Location was great and the rooms were clean.
Leisure Partner
8/10
Excellent
13 Feb 2026
maureen
Suite generous size,breakfasts excellent.Room very clean.
Partner
10/10
Exceptional
03 Feb 2026
Travis
Excellent hotel. I would highly recommend
Business Self
8/10
Excellent
28 Jan 2026
Yasmin
everything was great but I had made a request to get both rooms on the same floor, I even got a confirmation that it would be like that but my son and I were on floor 6 and my godson in #7 Other than that it was nice
Leisure Family
10/10
Exceptional
26 Jan 2026
Katherine
Lovely staff who were very helpful. Breakfast was nutritious with a wide variety of foods. Room was very spacious with a nice view.
10/10
Exceptional
26 Jan 2026
Veronica
Very spacious room, good wifi connection to work from there, staff was very attentive and they let me store my luggage after checkout. Location is perfect. Overall a great place to stay.
8/10
Excellent
20 Jan 2026
Mark
The spa isn’t really a hot tub per se. You need to reserve it and then they fill it with water. More like a jacuzzi bathtub for two.
Leisure Partner
10/10
Exceptional
13 Jan 2026
Salomon
Amazing property, very good location and nice restaurant
Leisure Partner
8/10
Excellent
04 Jan 2026
Richard
Nice staff
Friends_and_family Family
8/10
Excellent
03 Jan 2026
Richard
Nice staff, nice room, nice selection of food for breakfast.
Friends_and_family Family
10/10
Exceptional
28 Dec 2025
Joel J
The staff was the best aspect. The cleaners went above and beyond in my room.
8/10
Excellent
17 Dec 2025
paras
Great stay overall, excellent location, very central to lasstaria, bellavista and Italia. The room we got seemed a bit older and in need of renovation hence a 4 star rating
Leisure Family
10/10
Exceptional
15 Dec 2025
Miguel A
The hotel is well located, providing convenient access to the surrounding area. The facilities were clean throughout the stay, and the service was consistently good. Overall, it was a pleasant and comfortable experience.
Friends_and_family Friends
10/10
Exceptional
15 Dec 2025
Maria
Amazing! Great room!
10/10
Exceptional
11 Dec 2025
Fred
Very quiet and clean. Could use a bit of updating. Staff was very accommodating. Breakfast bar was awesome!
Leisure Family
2/10
Poor
25 Nov 2025
natalie m
The booking was not in their system had to wait long time almost at mid night to get into the room
The bed was hard as wood and the pillows had no filling.
Had the worst night ever
Business Family
8/10
Excellent
19 Nov 2025
Lorraine
Breakfast way too expensive jacuzzi needs reservstion
6/10
Pleasant
13 Nov 2025
Tatiana
Door staff was rude, the AC was not working properly and the room was 27 degrees celsius at 11 PM, making it nearly impossible to fall asleep.
Leisure Family
10/10
Exceptional
27 Oct 2025
Michael
Loved it. Clean. Great service.
8/10
Excellent
15 Oct 2025
FRED
Breakfast was OK, but two things that I didn't like too much, I ordered room service one evening, just a toasted ham and cheese sandwich with fries, I ordered it at 7:20 in the evening on the QR code that they want you to use, and I didn't get it till 8:40, I called after nearly 1 hour and they had obviously forgotten it, and when it came it was pretty damn cold, the other thing that you should look into is that the king bed in my room is on wheels and the floor is a vinyl wood floor, but there are no breaks on the bed wheels, so if you lay in bed and put pillows behind you to sit up, the bed falls away from the wall and you can fall off the back of the bed, there needs to be brakes on thewheelsofthebed, that doesn't take much thinking
Self
10/10
Exceptional
13 Oct 2025
Julia
Staff were so helpful and professional, we had an excellent stay. The area around the hotel is walking distance from multiple great options for drinking and eating. We highly recommend!
Leisure Partner
10/10
Exceptional
14 Aug 2025
Shinobu Danielle
Good property
Leisure Self
10/10
Exceptional
20 Jul 2025
Diane
NH Ciudad is a contemporary hotel with all you'd expect from a chain (in a good way). Breakfasts provided a variety of food (many breads, several different sweet and savory pastries, numerous juices, and scrambled eggs as well as yogurt and cereals). The room was a suite with two beds. It would have been perfect if there was a mirror in the bathroom, and if the thermostat actually worked, but otherwise, we were happy and slept very well every night!
Business Family
4/10
Poor
05 Jul 2025
Claudia

Decent hotel but lots of problems.

Jacuzzi was a selling point online, yet it was out of service without any plants to repair it. My kids were very disappointed.The toilets often backed up despite normal use (even though we didn't even put TP in the toilet). The transportation offered by the hotels contractor to the airport was at one price on the website but they charged a much higher price. From the perspective of a woman, the location was also in a bit of a less desirable area.
Friends_and_family Family
8/10
Excellent
23 Jun 2025
Amy
It was nice clean, and spacious. The breakfast was nice. The beds were comfortable. The shower head was weird and water sprayed outside tub. Would rather have just a walk in shower and one that does spray water all over. Only a 1/4 size glass shower wall.
Leisure Family
10/10
Exceptional
06 Apr 2025
Carlos
The room was huge, as a family we were extremely comfortable. Breakfast was also very good and staff accomodating. Location is fine.
Leisure Family
6/10
Pleasant
26 Mar 2025
Paolo
Overall is good. But wished they had a bell desk and other amenities.
Leisure Family
8/10
Excellent
25 Mar 2025
Carlene
Nice stay
8/10
Excellent
18 Mar 2025
Roger
Need to improve bathroom hygiene and conditions
Leisure Family
4/10
Poor
28 Feb 2025
Jaffet
Hotel is okay but staff is very rude and quite frankly unkind and play favoritism
Business_and_leisure Family
10/10
Exceptional
21 Feb 2025
James

Highly recommend

1st time in Santiago and from 1st check-in to final departure we were treated with excellent service and were made to feel very welcome. The gentleman who checked us in was very efficient and personable.
Friends_and_family Family
10/10
Exceptional
15 Feb 2025
Jorge
excelent opcion. good price
Leisure Partner
10/10
Exceptional
24 Jan 2025
Andrea
Spacious! Loved the cleanliness.
Leisure Partner
8/10
Excellent
16 Jan 2025
Theresa
The breakfast was great. Lots of choices and the food was very good!
Leisure Family
10/10
Exceptional
04 Jan 2025
Pamela
Comfortable. Breakfast is good
Leisure Family
10/10
Exceptional
19 Dec 2024
Jennifer
Perfect for my needs
Business
8/10
Excellent
28 Nov 2024
Anne-Marie
Renovated but poor quality. Looks good from far but far from good. Hook for towel in shower barely holding. Shower head broken off, had to use rain shower- no choice. Wifi only in “living room” but sofa is bottomed out. May be a pull out bed but was very old. Didn’t sit on it. No work desk space for laptop. Overall all I needed was a clean bed to sleep and that was great.
Leisure Self
10/10
Exceptional
15 Sep 2024
Dekesh Kumar

Hot and healthy breakfast

Excellent facility. Really liked the healthy and hot breakfast options including Fredh cut fruit and juices unlike what you find in US, unhealthy and frozen options. Very clean and friendly staff. My next stay I would prefer the same place
Business
4/10
Poor
04 Aug 2024
Nicolas
Pésimo servicio check in y check out. Piden una cantidad de datos personales como si uno fuese criminal
Leisure
10/10
Exceptional
25 Jul 2024
Julio

muy buen servicio

Muy buena experiencia, trato amable. Buen desayuno
Business
10/10
Exceptional
17 Jul 2024
ANA MARIA
El personal y las instalaciones.
Perfecto todo.
Business_and_leisure Self
10/10
Exceptional
08 Jul 2024
james
A really beautiful hotel, right between the cool new district with great restaurants and the older part of the city. A very peaceful and pretty neighborhood but close to the main road to all the other key places in the city!
Leisure Family
2/10
Poor
16 May 2024
Milos

Worse NH hotel I ever stayed at!

I am beyond shocked with low quality and service this hotel provides. I stayed at multiple NH hotels in South America, Mexico and Spain and this is the absolute worse one.
Cleaning of room was below any standards I ever seen with dirty cups and glasses, and dirty floor with footprints after cleaning. Staff at reception was cold, greet me once during entire stay.
Worse of all was that at checkout I was charged additional 19% tax to my bill because I was paying with international debit card instead of credit card. Despite being non-Chile national with valid passport that I provided and foreign bank card as is stated in fine print of booking along with information all tax is included. Staff argued with me and I had plane to catch so I paid it but will further rise complain as it’s either incompetent staff or they are liars on booking terms conditions. Probably incompetent staff! There are much better and nicer hotels in Santiago. Avoid this one!
And lastly room service is not open on Sunday , they don’t pick phone , and when order through their app it takes more than hour and they don’t read comments. Plus you can’t order any drinks as they are not there on menu! And again nobody picks the phone or read comments
Self
10/10
Exceptional
22 Apr 2024
Robert
Very clean and good location
Business Self
6/10
Pleasant
21 Apr 2024
Christopher
Staff was not very friendly at the front desk.
Room was old and bare. No art on the walls.
Hotel felt dated and average.
This is a 3 star hotel not 4.
Leisure Friends
4/10
Poor
15 Mar 2024
Arelys

Disappointing 2nd stay

Disappointing 2nd stay at the hotel. When I checked in I was told the room had been refurbished but it was not ready. Wifi was installed later that day, I had issues with the key cards and the power kept tripping.

I saw they undercharged me so I pointed it out. Rather than thank me they the check-in staff seemed irritated.
Business
10/10
Exceptional
03 Feb 2024
Claudia
Muy limpio, hermoso, buen servicio al cliente, me encantó la estancia en este hotel!
Leisure Self
10/10
Exceptional
29 Jan 2024
ANA
El servicio y atención muy buenos
Leisure Partner
10/10
Exceptional
25 Jan 2024
John
Great location!
Leisure Partner
8/10
Excellent
21 Jan 2024
Marcos
Overall, my stay at this hotel was good. I stayed at a room on the 11th floor. It was very spacious and quiet. It had a separate living room, separate large bedroom with a comfy king size bed, large bathroom and huge walk-in closet. The reason I did not give it 5 stars is because the gym was closed the whole week I stayed there. If I knew the gym was closed, I would have stayed somewhere else. They need to disclose that when booking and provide alternatives or compensation. Also, I ordered a burger as room service and it was not good.
There are lots of great restaurants within walking distance. I would stay here again.
Leisure Self
10/10
Exceptional
20 Dec 2023
MARBELLA
Room was spacious and comfortable. Staff was very friendly.
Leisure Family
10/10
Exceptional
27 Nov 2023
Matias
a
Business Self
8/10
Excellent
22 Nov 2023
Thomas
Was a good hotel , big room good service
Leisure Friends
10/10
Exceptional
07 Nov 2023
Christiaan
Nice, friendly and helpful staff. Nice rooms.
Good for a repeat stay.
Leisure Family
8/10
Excellent
29 Oct 2023
Jose
Staff was very friendly
Leisure Family
10/10
Exceptional
16 Oct 2023
Christopher Kelly
Convenient, clean, helpful staff!
Business Family
4/10
Poor
07 Oct 2023
Vivianne
I did not like that the staff is not warm and client oriented in terms of colaboration and kindness
Business Self
10/10
Exceptional
10 Sep 2023
Orlando Federico

Great hotel

Hotel is great. The room is very big and spacious. The hotel is great. Perhaps some parts of the hotel need renovation
Business
6/10
Pleasant
05 Sep 2023
Carmen Menendez
El guardia de seguridad del parking muy mala forma y sin ganas de trabajar , el room service descuidados , me rompieron un cargador del cell . Lo demás bastante aceptable .
Leisure Family_with_children
10/10
Exceptional
05 May 2023
Allan
Great place to stay in Santiago -- first to note was the outstanding front desk staff -- they spoke English fluently they were friendly and offered great advice on local restaurants attractions and safety.
You really need to be safety alert in Santiago I had direct experience with attempted pick pockets -- they stole my decoy wallet too bad for them.
I would for sure recommend and stay again at this property.
Leisure Partner
10/10
Exceptional
03 May 2023
Allan
The front desk staff were outstanding very helpful with good local information.
Leisure Partner
10/10
Exceptional
28 Mar 2023
Tricia
This is a very nice hotel and they have a great breakfast buffet in the morning. The hotel is centrally located near embassies and a main avenue. The staff is very helpful.
Leisure Friends
10/10
Exceptional
23 Mar 2023
rensha

hotel to stay in Santiago

Very friendly and one of the best hotel to stay in Santiago
Friends_and_family Friends
10/10
Exceptional
18 Mar 2023
Joseph
The staff, food, and room was fantastic. Close to the metro and an overall quality stay. Great Wi-Fi too!
Leisure Self
10/10
Exceptional
26 Feb 2023
Yuh Hwa
Friendly staff and nice room
Leisure Friends
6/10
Pleasant
08 Feb 2023
Ernesto

Nice lobby but bad rooms

It was ok , the lobby has obviously been remodeled abs is the best part of the hotel

The rooms need major updating. Everywhere you look in the room needed updating . The sofa in the room was very worn out. Every wall and door has scuff marks. The fixtures were all very old. Because of this the room looked dirty
Business
10/10
Exceptional
16 Jan 2023
Carlos
Good service, very comfortable and good location, excellent breakfast
Friends_and_family Family
10/10
Exceptional
29 Dec 2022
Alan
The room was clean and comfortable!
Leisure Partner
10/10
Exceptional
21 Oct 2022
timothy
The staff was courteous and helpful. The room and areas were worn and need of more care. The photos of the facilities were misleading- they show very well maintained rooms. Which was not the case with the room that I was in.
Leisure Friends
8/10
Excellent
14 Oct 2022
Sesharao
Room are large but the condition of the accommodation is old.
Self
8/10
Excellent
11 Oct 2022
JOSE ENRIQUE MARTINEZ
the location was perfect for our purposes and the staff was in general very pleasant to work with a.
The property was under construction in the lobby area and the dust control was a problem. The suit was not to the standard, laminate floor was old and deteriorated, all around needed an upgrade, bed was very nice surprise. The mini bar was not refill every day, I have to ask for it once, they did, but never did it again for the rest of the stay (10 days); las night we came late and ask to receptionist to bring us a couple of bottle water, the did, but while checking out the next morning, they charge me for them. I didn't want to argue and just paid for them (about 4 American dollars, really expensive by the way). I think that if you offer a couple of water bottles, one soda can and one bottle of beer, one chocolate bar and some chips in your room mini fridge, you should replenish them as consumed by your guest, taking in consideration that your is a long stay and you don't consume all of it every day. If I was there for just one night and empty all of it, surely they would replenish it for the next guest, right? So, why is it that my request was fulfilled when I did call for it, without any charge, but was never done again, and ultimately, was charged at the end when I asked for two bottled water? Am still trying to make sense of it.
Leisure Family
6/10
Pleasant
16 Sep 2022
Alberto
Hotel is under renovation. Construction noise all day long . This detail wasn’t mentioned on the website at the moment of booking.
The staff very helpful and professional.
Central location with easy access to transportation.
Looking forward to be back when renovations are completed.
Business
10/10
Exceptional
13 Jun 2022
Carla
It was nice , kind and really good breakfast in morning.. I recommend
Business Friends
8/10
Excellent
11 Apr 2022
Timothy

No Frills Clean Hotel

It is a basic hotel, but clean and orderly. Staff will try to be helpful. It is currently under renovation. Location is awesome if you want to explore bellavista and barrio italia
Partner
10/10
Exceptional
11 Mar 2022
John
Very friendly staff clean enviornment
Leisure Self
8/10
Excellent
22 Jan 2022
ANA
Very Nice staff and clean place
Business_and_leisure Family
8/10
Excellent
22 Dec 2021
Luis
Likes: very large and nice room with large bathroom. Comfortable bed and pillow. Close to metro. Internet worked well. Two TVs. Courteous and helping personnel. Free late checkout (but note that that depends on availability).
Dislikes: curtains looked soiled. Some rust in the bathtub glass. Air conditioning DID NOT work well (which is a very bad point in Santiago’s hot summer).
Business Partner
10/10
Exceptional
11 Dec 2021
Dominique
Perfecto para mascotas. Desayuno riquisimo, muy buena ubicacion e instalaciones.

Partner
8/10
Excellent
01 Dec 2021
Tomas
Property is really good and the Hotel and staff are very nice. The locación however due to the October 2019 problems is not so good as it was before. Now the area is called “ground zero”. You still see lots of destruction around the area with graffiti, metal sheet protection on doors and windows, etc
Business_and_leisure Family
10/10
Exceptional
08 Nov 2021
Luis
great suites and good layout
Self
8/10
Excellent
06 Mar 2020
Verified traveler
Large room with lots of space in the bathroom also. Front desk helpful with recommendation for dinner.
Leisure Family

Location & surroundings

NH Ciudad de Santiago
Av. Condell 40, Providencia, Chile

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NH Ciudad de Santiago

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