Show prices in

Choose a currency for your trip.

More currencies

More crypto

Find your next stay

Hotel Ismael

Santiago de Chile · Chile

Ismael Valdes Vergara 312View location

9.2/10Excellent428 Reviews
Cleanliness9.4/109.4
Service9.6/109.6
Comfort9.0/109.0
Condition9.2/109.2
Location9.6/109.6
Neighborhood9.8/109.8
Value9.0/109.0
Amenities9.0/109.0
See all ratings
Check availability Pay with crypto or card
  • Business hotels
  • Most popular

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hotel Ismael

Located in downtown Santiago, in the Lastarria neighborhood, where you only need to cross the street to be at Parque Forestal, the largest park in Santiago surrounded by centennial trees.

Each of its rooms has the art technology and the service is meant to provide a pleasant experience for the guests. With an urban concept, this hotel will be oriented to satisfy guests' expectations aiming at leaving them with a desire to come back.

Read more about this hotelShow less

With a stay at Hotel Ismael, you'll be centrally located in Santiago, within a 5-minute drive of Palacio de la Moneda and Plaza de Armas. This hotel is 3 mi (4.8 km) from Costanera Center and 3.7 mi (6 km) from Julio Martinez Pradanos National Stadium.

Make yourself at home in one of the 44 air-conditioned rooms featuring minibars. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Entertainment
Non-smoking
Business facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available Professional property host/manager Pets not allowed

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

    We have included all charges provided to us by the property.

  • You need to know
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    18
  • Optional fees
    • Airport shuttle fee: USD 55 per vehicle (one-way, maximum occupancy 3)
    • Nearby parking fee: USD 15 per night (33 ft away)
    • Early check-in is available for a fee (subject to availability)
    • Late check-out is available for a fee (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    German

    Portuguese

    English

    Chinese (Mandarin)

    Italian

    French

    Spanish

Nearby attractions

Forest Park 0.2 km / 0.1 mi
Lastarria District 0.2 km / 0.1 mi
Pontifical Catholic University of Chile 0.6 km / 0.3 mi
Gabriela Mistral Cultural Center 0.6 km / 0.3 mi
National Museum of Fine Arts 0.6 km / 0.4 mi
Museo Arte de Luz 0.6 km / 0.4 mi
Palacio de Bellas Artes 0.6 km / 0.4 mi
Santa Lucia Hill 0.6 km / 0.4 mi
Plaza Baquedano 0.7 km / 0.4 mi
Museum of Contemporary Art 0.7 km / 0.4 mi
Patronato 0.7 km / 0.4 mi
Patio Bellavista 0.8 km / 0.5 mi
Catholic University Clinical Hospital 0.9 km / 0.6 mi
Teatro Universidad de Chile 0.9 km / 0.6 mi
Plaza de Armas 1 km / 0.6 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 2012
  • Number of floors (main building): 9
  • Single rooms: 44
  • Double rooms: 44
  • Junior suites: 1
  • Superior rooms: 16
  • hotel
  • American Express
  • Diners Club
  • MasterCard
  • Visa
  • City centre
Show 46 more facilities & services
  • Bus/Train station
  • Nearest Bus / Metro Stop
  • Airport
  • Harbour
  • Beach
  • Ski slopes
  • Wheelchair-accessible
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Mobile phone coverage
  • Wi-fi
  • Car hire
  • Transfer service
  • Airport Shuttle
  • Room service
  • Laundry service
  • Medical service
  • Bicycle hire service
  • Babysitting serviceExtra charge
  • Bellboy service
  • Air conditioning in public areas
  • Hotel safe
  • Currency exchange facilities
  • Cloakroom
  • Lift access
  • Garden
  • Terrace
  • Concierge
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Café
  • Bar
  • Non-smoking area
  • Smoking area
  • Poolside snack bar
  • Meeting room
  • Business centre
  • Outdoor freshwater pool: 1
  • Sun loungers
  • Breakfast
  • Early bird breakfast
  • Picnic
  • Snacks
  • Non-smoking establishment
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

CB

Continental Breakfast

This meal plan may be available depending on the selected room/rate.

AI

All Inclusive

Meals and selected drinks/services may be included.

DB

Buffet Breakfast

This meal plan may be available depending on the selected room/rate.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE RUN OF HOUSEDOUBLE • RUN OF HOUSEDBL.RO

    Photos are not available for this room type.

    Hotel Ismael

    DOUBLE RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 25 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable2 photos

    Hotel Ismael

    DOUBLE KING SIZE BED

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Room amenities

    • Wi-fi
    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN TWO BEDSTWIN • TWO BEDSTWN.2B

    Photos are not available for this room type.

    Hotel Ismael

    TWIN TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU-1

    Photos are not available for this room type.

    Hotel Ismael

    DOUBLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room CITY VIEWRoom • CITY VIEWROO.CV

    Photos are not available for this room type.

    Hotel Ismael

    Room CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE WITH VIEWSDOUBLE • WITH VIEWSDBL.WV

    Photos are not available for this room type.

    Hotel Ismael

    DOUBLE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room WITH VIEWSRoom • WITH VIEWSROO.WV

    Photos are not available for this room type.

    Hotel Ismael

    Room WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN SUPERIORTWIN • SUPERIORTWN.SU

    Photos are not available for this room type.

    Hotel Ismael

    TWIN SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room PREMIUMRoom • PREMIUMROO.PI

    Photos are not available for this room type.

    Hotel Ismael

    Room PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR GARDEN VIEWDOUBLE • SUPERIOR GARDEN VIEWDBL.GV-SU

    Photos are not available for this room type.

    Hotel Ismael

    DOUBLE SUPERIOR GARDEN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR GARDEN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GV-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1

    Photos are not available for this room type.

    Hotel Ismael

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    Hotel Ismael

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Hotel Ismael

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR KING BEDDOUBLE • SUPERIOR KING BED • 1 Bedroom • 25 m²DBL.KG-SU

    Photos are not available for this room type.

    Hotel Ismael

    DOUBLE SUPERIOR KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-SU

    Room amenities

    • Wheelchair-accessible
    • Wi-fi
    • Internet access

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE SUPERIORSINGLE • SUPERIORSGL.SU

    Photos are not available for this room type.

    Hotel Ismael

    SINGLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU

    Photos are not available for this room type.

    Hotel Ismael

    DOUBLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIORRoom • SUPERIORROO.SU

    Photos are not available for this room type.

    Hotel Ismael

    Room SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Hotel Ismael

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Hotel Ismael

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE HONEYMOONDOUBLE • HONEYMOONDBL.HM

    Photos are not available for this room type.

    Hotel Ismael

    DOUBLE HONEYMOON

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    HONEYMOON

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.HM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Hotel Ismael

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    Hotel Ismael

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hotel Ismael

9.2
Excellent
428 Reviews
Cleanliness
9.4 /10
Service
9.6 /10
Comfort
9.0 /10
Condition
9.2 /10
Location
9.6 /10
Neighborhood
9.8 /10
Value
9.0 /10
Amenities
9.0 /10
100 reviews shown
10/10
Exceptional
27 Jul 2026
Verified traveler
We had a wonderful experience! I will definitely stay here again if i return to santigao.
10/10
Exceptional
03 Jul 2026
Paul
Very helpful staff, clean rooms, and a great location.
Partner
10/10
Exceptional
31 May 2026
Karie
It was really great there. Helpful staff, clean, modern, nice balcony and fresh air. Only thing was the power was out for about 3 hours from the city so was a bit cold in winter. The breakfast was fantastic too.
10/10
Exceptional
13 Apr 2026
Susan
Hotel is in an excellent area of Santiago. Safe with lots of restaurants and stores nearby. Room was clean and bed was comfortable. Rooftop deck is a nice place to sit and relax. Staff was excellent! The breakfast included was delicious with lots of options. Would definitely recommend.
Friends_and_family Family
10/10
Exceptional
11 Apr 2026
Gordon
Very nice property in a great area of the city.
Partner
8/10
Excellent
02 Apr 2026
Lucy
great central location with a beautiful shady park in front and an interesting artsy neighborhood on the other side.
Self
8/10
Excellent
28 Mar 2026
Andrea
Better hotels to be had…
Friends_and_family Family
10/10
Exceptional
15 Mar 2026
John
Great location. Very nice breakfast. Staff was very accommodating.
Friends
10/10
Exceptional
11 Mar 2026
Leslie
The hotels was conveniently located within walking distance to all the major attractions. Also about a block away were a lot of restaurants. The staff was very friendly and helpful. The rooftop pool was nice with a view of San Cristobal.


I would recommend the hotel.
Friends
8/10
Excellent
22 Feb 2026
Mark
Location was great. Staff very good. Breakfast good.
Partner
10/10
Exceptional
09 Feb 2026
Srikanth
Perfect room and awesome staff. Ideally located for a wonderful experience
Self
10/10
Exceptional
08 Feb 2026
Thomas
Great staff!
10/10
Exceptional
28 Jan 2026
ROBERT
Hotel Ismael
Very nice location, across from a park and close proximity to local points of interest. The room was well appointed with a refrigerator, comfortable bed, hot shower and a complimentary bottle of wine. We arrived early (like 8:00am) and our room was not ready but Diego 1 (there were two Diegos so the other was Diego 2 - at their request) asked if we wanted to have breakfast which was a buffet which was pretty well stocked with eggs, bacon/ sausage and a variety of fruits, pastries, breads, meats and cheese. We found out you could order custom eggs, but we were happy with what was available - they also had a panini machine which I used once and was quite pleased. The staff was helpful and most spoke enough English to get by. The other positive part about the location was its proximity to Latarria which is an artsy area with a lot of street vendors and restaurants. We found many delightful restaurants within walking distance. The roof pool was a nice feature but was small with limited seating. All in all it was a great hotel, nice and friendly staff and good value for money.
Partner
10/10
Exceptional
28 Dec 2025
Terry
We had a wonderful stay at Hotel Ismael in Santiago! Great Location! Walkable neighborhood! Great breakfast too!

Pool was not heated, which was a bummer.
10/10
Exceptional
12 Dec 2025
Elizabeth
The time we walked into the hotel we were treated like family When ever we need something one of the staff were there to help
The breakfast was amazing and the ladies working there made sure we had everything we needed
The hotel rooms were clean and comfortable
The hotel itself was situated in a great location. Easy to walk to many attractions and surrounded by a variety of restaurants
Leisure Friends
10/10
Exceptional
10 Dec 2025
FIONA
Thank you to the staff
Leisure Friends
10/10
Exceptional
30 Nov 2025
Javon
Great beautiful room!
Self
8/10
Excellent
18 Nov 2025
Garett
—-
Business_and_leisure Partner
10/10
Exceptional
12 Nov 2025
Denise
We loved this hotel. It was a great location: nice park across the street, very little traffic on street in front of hotel, restaurants/cafes/bars near by and subway close. The staff was friendly and helpful. The breakfasts were fantastic with fresh fruit, eggs, cheese, delicious bakery items, etc. Our room was very clean, nice bathroom. Bed and pillows were comfortable. Refrigerator in room. We loved to end the day in the rooftop area. We would get a glass of wine from the bar at hotel, sit and enjoy the fantastic view of the city and mountains!
Leisure Family
10/10
Exceptional
09 Nov 2025
Guillermo
Beautiful hotel, very clean, Marcelo from the front desk has a excellent customer service and very helpful , he answered all my questions.Five stars
Leisure Friends
10/10
Exceptional
22 Sep 2025
Morlin
Love it, the staff were friendly and good breakfast
Self
10/10
Exceptional
22 Aug 2025
Raymond
The staff was super-friendly & helpful. The location was very central to many sightseeing spots & good restaurants. The common areas were very impressive and security was taken seriously.
Leisure Friends
10/10
Exceptional
31 Jul 2025
Gabriela
The staff were very friendly and attentive. The room was clean. Breakfast was great. If we come back to Santiago we would book here again.
Partner
10/10
Exceptional
28 Jul 2025
Thomas
Really enjoyed the stay and the staff were kind. The breakfast for a Buffett was really good.
Leisure Partner
10/10
Exceptional
09 Jul 2025
Ana
Beautiful hotel in an amazing area! Lastarria, parque forestal were gorgeous!
Leisure
6/10
Pleasant
12 Jun 2025
Sylvia
Great location but rooms are small with very small bathroom. Liked the breakfast. Expensive compared with other hotels which offer more at this price.
Friends_and_family Family
6/10
Pleasant
08 Jun 2025
Sylvia
Very well located, with good breakfast food but small rooms, and few amenities. Nice to be next to a big park and close to restaurants. For the price, I would have preferred a bigger room with a bigger bathroom.
Friends_and_family Family
10/10
Exceptional
04 Apr 2025
Charles
Great location!
Leisure
8/10
Excellent
28 Mar 2025
Rafael Felipe
Excelente personal. Excelente comida.
Business Partner
8/10
Excellent
27 Mar 2025
Luca

Bon adresse à Santiago

Très bien situé dans un quartier à la mode. Le déjeuner était copieux et le café très bon. La chambre est spacieuse avec une grande douche. Il y a ou beaucoup de bruit la première nuit du au party de la chambre voisine, la rue en arrière de l’hôtel est pas mal bruyante aussi.
Partner
10/10
Exceptional
24 Mar 2025
Jane
Very close to wonderful restaurants and a beautiful park. Staff was super friendly.
Leisure Friends
10/10
Exceptional
18 Mar 2025
William
Great hotel in a great location of Lastarria. Juan at the front desk was excellent and very helpful. Would stay again.
Leisure Partner
10/10
Exceptional
13 Mar 2025
Patrick

Excllent stay

Would definitely stay here again. Staff are excellent, friendly and helpful. Room was spacious and bed was super comfortable. Breakfast was very good with lots of choices. Too bad we were there only 1 night and didn't have time to try the free bottle of wine. Hotel is in the best location possible. Everything was within a short walk and the street with several restaurants was only a 2 minute walk away.
Partner
8/10
Excellent
11 Mar 2025
Anne

Great location, easily walkable

We really enjoyed this location. The hotel was beautiful, safe and had a great breakfast. The website indicated there was an airport shuttle. I made numerous attempts to contact the hotel by email, phone, text and WhatsApp and never got a response to anything. We arranged our own transportation. Check-in took an inordinate amount of time. The bathroom/shower had smoked glass walls which did not afford privacy. I was there with my adult daughter and we personally didn’t like this feature.
Friends_and_family Family
10/10
Exceptional
09 Mar 2025
Donald
Excellent, good location, walkable, staff were very good. Highly recommended
Leisure Partner
10/10
Exceptional
26 Feb 2025
Stephen
Well maintained and easy access to museums
Leisure Self
10/10
Exceptional
24 Feb 2025
Peter

Great location

Clean, friendly, great location
Partner
10/10
Exceptional
21 Feb 2025
Judy
We stayed here recently for one night after our cruise and found it the perfect spot to enjoy a day in Santiago. It was close to some great restaurants, and an easy walk to the Hop On Hop Off bus stop near the funicular. Modern, clean rooms and very friendly and helpful staff. We are light breakfast eaters, so it was great for us, but if you would like a hearty breakfast, may not be something you like. They also arranged our cab to the airport at the end of the day and had no problem storing our bags for our day of exploring.
Leisure Family
8/10
Excellent
20 Feb 2025
ADELE
Great small hotel & central location lovely outlook onto park. Breakfast ideal for what we needed and staff kind and helpful.
Partner
10/10
Exceptional
15 Feb 2025
Stephen
Mellow environment with very helpful staff. It is also well located within walking distance of a number of attractions.
Leisure Self
10/10
Exceptional
15 Feb 2025
Carolyn
Very nice boutique hotel. Very friendly service. Nice area. Great breakfast. If I’m ever in Santiago again I would stay here.
Leisure Partner
10/10
Exceptional
08 Feb 2025
Naum
Very good hotel. A lot of help from staff, very good breakfast,great area.
Leisure
8/10
Excellent
06 Feb 2025
Brenda
Great location. No pool towels and minimal pool chairs. A bar would be nice
10/10
Exceptional
02 Feb 2025
Ludovit

Location and quiet

Modern design hotel in a strategic location. The hotel is quiet and peaceful and the staff was friendly. Wi-Fi worked great and I had perhaps the best hotel scrambled eggs in 10 years.
Partner
10/10
Exceptional
31 Jan 2025
George
Walking distance to all the good places in the central area.
Leisure Partner
10/10
Exceptional
29 Jan 2025
Mohammad
One of the receptionists was exceptionally professional
Leisure Self
10/10
Exceptional
26 Jan 2025
Lana

Highly recommended

What a wonderful hotel; great service , comfy rooms and amazing location…highly recommend !
Friends_and_family Friends
8/10
Excellent
24 Jan 2025
Mauricio

Parking issues

It was just for one night, however the parking sistem is uncomfortable, you have to walk many block to get there, and if you coming at night is a little dangerous.
Partner
10/10
Exceptional
19 Jan 2025
Verified traveler

Location is perfect.

Spent 3 days in Santiago and found Ismael was perfect for my stay. It's in a great part of town (Lastarria) so you're where the action if you're interested. Short walk to bars/restaurants. Pretty much ideally located. Room perfectly adequate and clean. Staff brilliant and helpfully looked after bags as was early for check in. Pool on the small side but great for relax. You can't be swimming in it as such. Would defo be back to ismael if ever in Santiago
Self
10/10
Exceptional
18 Jan 2025
Mary
Great location… very easy to walk all over g th he main tourist areas of Santiago
Staff was so accommodating and friendly and helpful
Would highly recommend it to everyone
10/10
Exceptional
11 Jan 2025
Lisa
Great locations. Great staff. Highly recommended
Leisure Family
10/10
Exceptional
08 Jan 2025
Don
The staff was very friendly and helpful. The room was comfortable. Breakfast was excellent. Convenient to many attractions. I would recommend.
10/10
Exceptional
01 Jan 2025
Larisa
Great place to stay, nice and friendly people, good breakfast, clean and quiet. The bottle of wine and little swimming pool was another bonus
Leisure Partner
10/10
Exceptional
16 Dec 2024
diana
Staff was great hotel and perfect location
Leisure Self
4/10
Poor
15 Dec 2024
Steven M

Pissed off!

Having stayed at this property twice previously, we had an expectation that we would be accommodated in a better quality room considering we were return customers. We were placed in a room overlooking derelict apartments at the back instead of one in the front overlooking the park with an actual balcony. Furthermore the hot water did not work in our bathroom for two days and we couldn't shower our shave! Not good enough by far!
Partner
10/10
Exceptional
23 Nov 2024
Trevor
A great boutique hotel in a central location. Listeria is a very safe area across and the hotel is well located directly across from Parque Forestal.
Leisure Family
10/10
Exceptional
04 Oct 2024
Sandra
Muy atento el personal
10/10
Exceptional
19 Apr 2024
Stephanie
Beautiful boutique hotel in a great historic neighborhood with amazing staff! Fantastic fresh breakfast buffet. Nice park across the street and easy walking distance to musuems, parks, and plenty of PIZZA! Dont forget to try Verace Pizza around the corner and say hello to Aldo!
6/10
Pleasant
22 Mar 2024
Denise
Our carpet and bathroom floor were not cleaned the whole time we were there (3 nights). Also the used coffee cups and bathroom glass were never replaced. The French balcony door wouldn’t totally close so lots of noise at night (we were facing the front). And the air conditioner went out and was never properly fixed
Leisure Friends
10/10
Exceptional
04 Mar 2024
Arthur
We stayed here for four nights two months ago at the start of our winter escape to summer and we returned for a night before our flight home. We were greeted like old friends and, once again, enjoyed the rooftop terrace, the great breakfast and the lovely surroundings, touring several nearby sights that we particularly enjoyed or missed the last time. The staff is terrific and we will certainly return.
Leisure Partner
10/10
Exceptional
03 Feb 2024
Michel
Great location, superb service with friendly staff, good breakfast, clean and comfortable room.
8/10
Excellent
02 Feb 2024
Cornelius
one of two elevators not working the entire time of my stay,
Leisure Self
10/10
Exceptional
26 Jan 2024
J R

Hotel Ismael : Santiago’s most walkable location

Staff were extremely helpful especially at the front desk, in the dining area and the night management staff . The location of this hotel to the sites, restaurants and park was amazing. Recommended highly with location for scenic walking in every direction.
Self
10/10
Exceptional
22 Jan 2024
Donna
Friendly staff convenient for hop bus. English speaking staff. Looked after all our needs.
Leisure Partner
10/10
Exceptional
21 Jan 2024
Debra
Great desk staff location was excellent, safe neighborhood.
Leisure Family
2/10
Poor
20 Jan 2024
Roslyn
The staff was helpful, but couldn't fix the air conditioning
Family
4/10
Poor
20 Nov 2023
David
The black painted walls are depressing. The carpets are old and filthy. The beds are good. The front desk service was uncertain with regard to whether I paid ahead of time or not.
Leisure Family
2/10
Poor
11 Nov 2023
Carlos

The hotel never returned my security deposit!!!!!!

The hotel did not return my security deposit. This is completely unacceptable.
Business
8/10
Excellent
15 Oct 2023
Shalini
Location is perfect, staff kind and attentive. My room in particular had seen better days. Very old carpet and a moldy bathroom (shower and light fixtures.) Bedding and towels crisp and clean!
Leisure Self
10/10
Exceptional
06 Aug 2023
Jenny
Great staff. Rooms are quiet and clean. Beds comfy. Perfect for the stay.
Leisure Friends
10/10
Exceptional
25 Jul 2023
Norman
the staff made my stay wonderful! everyone was so nice and kind and willing to help... DIEGO was excellent... I would recommend this hotel... Also location was easy to get to historical and touristic sites....
Leisure Family
10/10
Exceptional
16 Jul 2023
Diane
Excellent staff. Diego was extremely helpful in particular.
Business_and_leisure Partner
10/10
Exceptional
15 Jun 2023
alfredo

Great staff and location

Great staff and location.
Partner
6/10
Pleasant
22 May 2023
Anna-Clara

Close to some restaurants but that is it.

Room was too cramped…
Friends_and_family Family
10/10
Exceptional
28 Mar 2023
Julia
The staff particularly Daniela and Kevin were outstanding, pleasant, informative. As was the breakfast and housekeeping staff.
There are no soap holders in the shower or sink. Minor point.
Leisure Family
10/10
Exceptional
25 Feb 2023
Verified traveler
We stayed at this hotel at the beginning and end of our trip. On both stays the hotel was clean and the staff were wonderful. Very friendly and helpful. The location was perfect for walking around exploring Santiago.
8/10
Excellent
23 Feb 2023
Vivien
Perfect location for walking the city and dining options. Friendly staff. Very prompt response to email requests for airport pickup and driver to Valparaiso. Enjoyable breakfast.
Phone never did work and ac turned off by itself
Leisure Partner
8/10
Excellent
19 Feb 2023
Zee

Great staff

All the staff were fantastic. They were helpful and attended to every need promptly. It is situated close to parks and restaurants. The rooms are fine for the price and the included breakfast was good.
Partner
8/10
Excellent
11 Feb 2023
Srinivasan
Although located in a convenient location with walking distance to central part of the city, the rooms were pretty small, and quite dirty carpet. The elevator most of the time had garbage smell.

However, the front desk staff were very helpful, the breakfast was excellent.
Leisure Partner
10/10
Exceptional
08 Feb 2023
Verified traveler
Check in room
Leisure Partner
10/10
Exceptional
06 Jan 2023
Alvin

BEST KEPT SECRET IN SANTIAGO

IT WAS GREAT..... nice small hotel, people coulh not be friendlier ... srevice was great . vry freindly place to stay . THey help me with a tour right from the hotel ....car sevice from hotel to airport was on time . WOULD STAY THERE AGAIN
Partner
8/10
Excellent
13 Dec 2022
Kelly
We truly enjoyed this hotel, recommended to us by a local friend. It was in a great location, and being across the street from the park gave us a beautiful view. The breakfast was so delicious, the selection of fruit was impressive and the service was very, very good.
Friends_and_family Family
10/10
Exceptional
07 Dec 2022
Grzegorz
Great location. Helpful staff. Great view from our window. We were checking out early and the staff bagged for us our breakfasts.
Leisure Partner
10/10
Exceptional
28 Nov 2022
Leslie

Loved It!!

Wonderful, beyond wonderful. In addition to a very comfortable room.....quiet, nicely designed...the people who work there...J and D....and all the others....including the front desk and cleaning staff....are incredible. Helpful, patient, friendly. And the breakfast was great. And...going out the back exit puts you right on a quiet street leading to the small handicraft market and delicious restaurants. We loved being there!! Thank you, J and D and everyone!!!
Partner
4/10
Poor
20 Nov 2022
Hannah

Given the inferior staff room

Stayed 2 nights at Ismael & was really dissapointed with our room on arrival. Air con didn't work, bathroom fan wouldnt switch off & more. Told next day we were given the staff rooms & not the room we booked despite this being available. But then told we couldn't have our original room as it was booked for the day after we were due to check out. Instead we were moved to another inferior staff room but one that had air con that worked. Staff member back tracked loads after telling us this & said legally the only difference was the fact our room had a balcony. Also said cos we booked through Hotels.com they wouldn't give us any compensation for a room that was shabby and clearly inferior. Hotels.com operator offered us a refund and then they back tracked too, saying it was the hotels issue. Really dissapointing end to our time in Chile. Stay elsewhere as they treat consolidateor bookings as second rate guests
8/10
Excellent
05 Apr 2020
Onder

Enticing and Charming Boutique Hotel

Great location. Staff very helpful. The breakfast each day very good and the personnel involved with breakfast was super. He explained all the dishes and went out of his way to be sure we had what we wanted at breakfast.

A very pleasant stay in a boutique hotel. The atmosphere of the lobby and the breakfast room charming and enticing.
Partner
10/10
Exceptional
03 Mar 2020
Suzanne
Great service. Lovely breakfast & very good transfer service to the airport.
Self
10/10
Exceptional
12 Jan 2020
Verified traveler

Great Place

Excellent place to stay in Santiago. Super friendly staff.
4/10
Poor
03 Nov 2019
Verified traveler

Don't Book during Chilean protest

Santiago main protests in Chile are right next to the hotel. I was moved to a safer hotel and the hotel closed. Still, don't bother booking until the protests are over.
Self
10/10
Exceptional
26 Oct 2019
Verified traveler

SM

Brilliantly helpful during our stay at times of civil unrest in Santiago. Reassured with updates and advised so problems in the streets impacted our stay as little as possible. The staff went out of their way to assist and
Nothing was too much trouble for them. Highly recommended.
Partner
10/10
Exceptional
04 Oct 2019
Joseph

Great location, great hotel

An excellent Hotel with very friendly staff. Walking distance to everywhere around the city. Hotel had a good breakfast and have no problem recommending this hotel.
Friends
10/10
Exceptional
06 Sep 2019
Wayne

Lovely boutique hotel

Excellant location as lots to see within walking distance
Breakfast lovely with omelettes to order
Tea/coffee always available with small biscuits and fruit
Quiet spot ! a haven from the traffic and noise of Santiago
Partner
10/10
Exceptional
03 Aug 2019
Frank
Everything is good, staff, service, location, cleanness, breakfast, etc. Will come back again.
Business Self
10/10
Exceptional
01 Jul 2019
Verified traveler

Second stay, still perfect

Staff is very friendly also offering us tips, and telling us to be careful of this and that. Breakfast has plenty of of choices. It is our second stay, but still perfect. Rooms are spacious and also quiet.
Partner
10/10
Exceptional
01 Jul 2019
Verified traveler

Well-located boutique hotel

Staff are very friendly, recommending on what's good around the city, but also around the hotel. This hotel is a boutique hotel offering homey feeling. The hotel is well located and offering quiet rooms.
Partner
10/10
Exceptional
30 Apr 2019
Verified traveler
Great Location an easy walking distance to many of the attraction Santiago has to offer
Leisure Partner
10/10
Exceptional
17 Apr 2019
Verified traveler
Stylish, great location, friendly staff, nice lobby for meeting people.
Business Self
10/10
Exceptional
14 Mar 2019
James

A hotel and work of art!

This is an excellent choice if you want to be at the center of the more historic and scenic sections of the city. The hotel itself is a work of art with fantastic murals, furniture designs and general atmosphere. The ten story lightwell with its humorous bright colored line drawings is an incredible achievement. The hotel is situated on a large quiet park also! Highly recommend
Partner
6/10
Pleasant
14 Mar 2019
Verified traveler
three days without wi-fi is a first world problem. but, for those of us that are on vacation but still have deadlines, it was problematic. the staff was embarrassed that the local internet company refused to work on the weekend in order to fix the problem, but they tried to accommodate with the usage of their own 'hot spots' and their personal cell phones. wi fi availability for travelers is equivalent to hot water in a shower-just is expected.
Leisure Partner
10/10
Exceptional
14 Mar 2019
Verified traveler
Best neighborhood , great restaurants. and the staff is amazing
Leisure Friends

Location & surroundings

Hotel Ismael
Ismael Valdes Vergara 312, Santiago, Chile

Hotels Nearby

Compare other stays close to this hotel. Choose travel dates to check availability.

Explore the map
Show 46 more nearby hotels

Hotel Ismael

55 hotel photos