Loft Hotel By Sommelier Hoteles

8/10

Excellent

12 Jun 2026

Lorraine

It was great to have breakfast delivered to the room as part of the stay. The location was perfect, walkable to all parts of downtown that you would want to see. Easy to grab train and bus to get to airport.

Self

10/10

Exceptional

22 May 2026

SIU LIN

Room was cleanm. Hotel sent driver to pick us up and arranged driver to drop us off to the airport. (With fee)

10/10

Exceptional

07 May 2026

Ronald E

Small but efficient rooms. Great location.

Partner

8/10

Excellent

29 Apr 2026

Mei-Ku

I also stayed at the Loft back in 2025. Back then breakfast was not included but there was a great espresso machine and pods free for use. This year, the Loft now offers breakfast to your room but now you have to pay for each pod about $5 each. Ridiculous! And the breakfast was a basket of bread (heavy on the carbs) slices of cheese and ham and salami. juice and coffee. It was an OK breakfast (a hard boiled egg would have been nice). I would have been happier having the use of a free espresso machine and going to one of the many venues in the neighborhood for breakfast. But I do like the location and the funky decor in the rooms.

Friends_and_family Friends

10/10

Exceptional

27 Apr 2026

Deepak

The room had everything I needed, lots of space to put your clothing and bags. They even organised a take out breakfast for me as I had an early flight. Special thanks to the young lady who spoke really good English ( I would say with an American accent?) was very helpful with my questions.

Self

6/10

Pleasant

17 Apr 2026

Cecilia

Breakfast could be better. Also put aconditionare & soap in showers

Self

8/10

Excellent

11 Apr 2026

Luis

Liked the hotel and the staff. Easy walk to restaurants and the metro.

However, room lacked a comfortable desk, and lobby area is just two chairs. Hotel could use with a desk area in room or in common area.

Would consider again in any future visit to Santiago.


LuF

Friends

10/10

Exceptional

09 Apr 2026

Douglas

Check was excellent and even got in early. Staff great, good location. Great value.

Partner

2/10

Poor

02 Apr 2026

Napoleon

Hotel is not well maintained. Staff is not friendly. Rooms are dark. Some pictures on Travelocity are not of this hotel, they are from another sommelier hotel that seems much nicer. Very noisy. Couldn't sleep. Left hotel after 1 night. Nothing good to say about this hotel. Wasted my money. Had to book another hotel, staff didn't care.

Partner

10/10

Exceptional

02 Apr 2026

Uiara

Excellent!

Partner

10/10

Exceptional

30 Mar 2026

Yuxuan

Great hotel in a fantastic location - within a short walk to Lastarria and Bellavista. The staff were friendly and helpful, the room was clean, and the bed was extremely comfortable! Great value for money, highly recommended!

10/10

Exceptional

27 Mar 2026

David

Great location and a great hotel

Partner

8/10

Excellent

11 Mar 2026

Amanda

The room was comfortable, but the hotel sneakily applies charges for in-room coffee (which is usually free at most hotels), and checks the room before you’re able to check out to confirm whether any additional charges are applied (WEIRD).

Partner

8/10

Excellent

18 Feb 2026

karl

clean room all the amenities needed including a refrigerator

Self

8/10

Excellent

15 Feb 2026

Carole

Staff and location

Leisure Self

10/10

Exceptional

12 Feb 2026

Adrian

The hotel is situated in a safe and easy to find location close to public transport but also walkable to most city centre locations. It's also possible to walk to the Bus Terminals although the biggest one is at least a 30 minute walk.
The staff are excellent.

Leisure Self

10/10

Exceptional

11 Feb 2026

Natasha

Cool rooms and clean. Had everything i needed for a few days and it was great value for money. Staff were welcoming and helpful.

Leisure Self

6/10

Pleasant

25 Jan 2026

Joanna

Everything was great but there was a miscommunication about breakfast. We were told since we were leaving before breakfast that they would provide us with snacks to take with us. But somehow our name was never given to provide the snacks. Other than that it was a good, quick stay.

Partner

10/10

Exceptional

11 Jan 2026

Mahbuba

Super artsy, spacious room with breakfast delivered to your room - hotel located in a super safe part in the heart of Santiago.

Leisure Self

10/10

Exceptional

09 Jan 2026

Pablo Jefferson

Todo excelente en el lugar muy céntrico y agradable

Self

6/10

Pleasant

05 Jan 2026

Kenneth

Room too hot, A/C problems

Leisure Family

10/10

Exceptional

20 Dec 2025

Frank

The staff did their best to help the guests and keep the hotel clean. It is a small hotel but the rooms were a good size. The entrance seems tight but they make it work.

Leisure Self

10/10

Exceptional

20 Dec 2025

Stacey

Great staff who spoke English well. Good wifi, hot water in the shower, comfy bed, good breakfast brought to your room. They also arranged a taxi for us to leave at 3am which was really helpful. Great area, lots within walking distance. Would definitely recommend!

Leisure Partner

8/10

Excellent

18 Dec 2025

Tom

Breakfast was good. Mainly breads, ham cheese and fruits. The coffee was good but only one cup each was provided, being a morning coffee person 1 is insufficient. Over all the breakfat was good though. The thing we liked was the location location location. Its walking distance to pretty much all of the attractions. The neighbourhood seemed ok during the day. We didnt go out at night but there was some rowdy people on the street out front of the pretty much evey night after we went to bed. Overall we liked the place and would recommend it.

Leisure Family

8/10

Excellent

14 Dec 2025

William

Room was spacious, and amenity was good. But some parts (curtain, shower holder) were not working well. And complimentary coffee or tee was not provided.

Leisure Self

10/10

Exceptional

09 Dec 2025

Christopher

Great staff, great room

10/10

Exceptional

01 Dec 2025

Ivelina

Great service, clean rooms, perfect location.

10/10

Exceptional

24 Nov 2025

Mayank

Clean room, Courteous staff, Central location, Decent price

Leisure Friends

10/10

Exceptional

24 Nov 2025

Charlotte

Very friendly and efficient staff; the room was spotless; delicious breakfast delivered to the room; convenient location. I highly recommend!

8/10

Excellent

16 Nov 2025

Emi

I enjoyed my stay at this hotel. I had a weird arrival time due to my flight being a red eye, but they were responsive with communications and I checked in with no issue.
The location is VERY convenient. Close to plaza de Armas, shopping, many dining options, and only two blocks from the Santa Lucia station. Only 15 minutes walk to Cerro San Cristobal. The biggest bonus was Cerro Santa Lucia was right next to it.
It was only about 18 minutes on Uber from the airport.
The room was clean, and it was nice to have a fridge. Bathroom looked new. Modern.
The only disappointment was, the day I asked them to service my room, it wasn’t.
Also the shower temperature was unstable, but it was not a huge issue.
Otherwise they were accommodating and helpful, and I recommend this place for travelers. Great value.
I am a female solo traveler but I never felt unsafe in the area.

Leisure Self

8/10

Excellent

02 Nov 2025

Emilio

Ok

4/10

Poor

30 Oct 2025

Maribel

Bad bad on every single aspect of the way. Too much to number. Unfortunately, when I booked for the second time it was before knowing the hotel conditions, lack of professionalism and disrespect. Like not knowing when the only elevator would be repaired.

The lack of knowledge from the PM crew. The lack of communication between staff AM and PM staff. The AM crew was much better than the PM crew. Specially, when I asked for body soap which the bathroom doesn’t provide. The administrator, I think his name is Claudio, told me it was the way it was because of the “owners”. He also questioned me about the administration in hotels in one of my countries, I have double nationality, I answered him that maybe in some are even worse. His treatment was very disrespectful. Frank was the one who helped me and by his own initiative he brought me soap. The last night of my stay I was awaken at 1 am because Valentina forgot the time I requested a taxi to the airport .

Leisure Self

8/10

Excellent

29 Oct 2025

kannika

clean room

Leisure Partner

2/10

Poor

29 Oct 2025

Maribel

Everything went wrong from beginning to end

10/10

Exceptional

21 Oct 2025

Paul

Overall a.good. Hotel in a good area. A bit noisy off you have a room with the window on Miraflores

Partner

8/10

Excellent

19 Oct 2025

Alvin

Great location for the spots we wanted to visit. Also, close to hop on hop off tourist bus stops. Hotel staff were all helpful and friendly. Breakfast was also very good.

Partner

8/10

Excellent

09 Oct 2025

Antonio

Very close to city center

Leisure

2/10

Poor

06 Oct 2025

Beth

ABSOLUTE SCAM!
DO NOT STAY HERE! My husband and I stayed for 2 nights. The room had mold in the shower and smelled like a dirty dish rag. The fridge was full of the last guest’s half eaten food and drinks. We didn’t think much of it, since we wouldn’t be using fridge. But when we checked out the staff claimed we’d eaten a bunch of mini bar items. We didn’t even know there was a minibar! Staff were extremely rude, demanding cash, and grabbing at my wallet from my hands. I had no way to prove it wasn’t us and he refused to allow us to leave without paying for the items we didn’t eat/drink. I had no choice but to pay so we could get to the airport on time. Then the staff member took my cash and pocketed it!!! Total scam!! Horrible experience, with thieving and lying staff!!!!

Leisure Partner

10/10

Exceptional

16 Sep 2025

Sherif

Breakfast in bed is such a treat.

Leisure Self

10/10

Exceptional

30 Aug 2025

Kathleen

Staff were friendly, location was great central to some of the city attractions.

Leisure Self

8/10

Excellent

08 Aug 2025

Barbara

Good location. Breakfast in bed. Interesting decor. Needed to adapt dates, but they couldn’t do it or provide support via Expedia

Leisure Family

10/10

Exceptional

31 Mar 2025

yi-ching

Staff were all very nice and helpful. I stayed there for 2 nights and came back to stay another two weeks later. Everything is good.

Leisure Self

10/10

Exceptional

28 Mar 2025

Randy

An immaculate hotel and the best price!

I wasn't sure which hotel to book, so I did some thorough research. At first, I was hesitant because the price was so low, but I can confidently say that this hotel is absolutely wonderful! The location is perfect and feels very safe. The hotel was clean and immaculate, and the bedding was very comfortable. My room had a large TV and a fridge, and the air conditioning unit had a remote control, allowing me to set the temperature to my liking. The staff was incredibly helpful with touring inquiries every day. Security was also reassuring; you either had to be buzzed in or use your key card to access the building. Despite being the least expensive hotel option, I genuinely believe that even if they charged triple, it would still be worth it!zed in or use your key card to access the building. Despite being the least expensive hotel option, I genuinely believe that even if they charged triple, it would still be worth it!

Self

10/10

Exceptional

21 Mar 2025

chester

Good front desk service, room big, shower too, good location if you like walking or taking the metro or bus. 👌😊

Leisure Self

8/10

Excellent

15 Mar 2025

Edward

The room was spacious and the amenities were basic but to be expected. I noticed my window in the washroom did not have adequate sealant around the seal and you could see a sliver of outside.

Leisure Self

8/10

Excellent

28 Feb 2025

caroline

Good central location

A large studio room which was a bonus. AC was not too effective in heatwave but managed. Lovely staff.

10/10

Exceptional

18 Jan 2025

Sara

Great location, staff friendly, reasonable price, a little too dark the room but was a good stay. As mentioned in other posts the shower hit water took long time to arrive but not at issue given its summer and a refreshing start was not bad.

Partner

8/10

Excellent

11 Jan 2025

MIKE

Not for everyone but great location and value.

Selected this property based on location and price for a 2 day stay in Santiago. It’s different, think high school locker room meets steam punk. Bed was king size and supremely comfortable. Refrigerator provided. Some downsides, AC is central and runs all the time and is noisy but kept the room at the desired temperature. Rooms and hallways are DARK, even with all of the lights on. Cement floors not for everyone. Water pressure and temperature was good but a full 3-4 minutes to get hot water and shower leaked onto the bathroom floor. Coffee in room is not free. Overall I enjoyed my stay and staff was very helpful.

Self

8/10

Excellent

29 Dec 2024

Paul

Modern hotel with a very comfortable bed. Front desk staff are very helpful. Great location. Short walk to the subway.

Leisure Self

10/10

Exceptional

18 Dec 2024

Xi

The front desk almost always has English speaking staff. They are always very friendly and helpful. The hotel is in a very convenient location and pretty safe. It’s very clean. They also did a big favor to let me shower before boarding a night flight. Thank you!

Leisure Self

10/10

Exceptional

17 Dec 2024

Juan

It was an excellent stay.

Leisure Self

10/10

Exceptional

15 Dec 2024

Teresa

Awesome stay. Zero complaints.

Leisure Self

8/10

Excellent

10 Dec 2024

LUIS

I like the fact that it was close to everything we need. parking was the only thing that needed.

Leisure Self

10/10

Exceptional

06 Jun 2024

Álvaro

Definitely one of my favorites places to stay in Santiago.The hotel in general is quite decent

Business_and_leisure Self

10/10

Exceptional

26 May 2024

Gustavo

Great hotel. Loved it.

Leisure Family

2/10

Poor

23 May 2024

Peter

The management are untrustworthy

Leisure Partner

10/10

Exceptional

21 May 2024

Randy

Excellent!

Leisure Partner

10/10

Exceptional

16 Apr 2024

Verified traveler

Good Choice in Santiago near Santa Lucia

Located 2 blocks from Santa Lucia metro station, this hotel is well-situated near Plaza de Armas and Lastarria. The area is typically busy in the daytime during weekdays, but is relatively quieter than other areas like Providencia and Bellavista at other times. Not a ton of restaurants nearby that open late, so better to find a place in the other barrios to eat before returning to the hotel at night. The hotel itself is as advertised - the units are lofts, with a NY theme. My room was quite spacious, and wifi was quite fast. I enjoyed having the TV connected to regular cable and YouTube. The only improvements I would recommend would be that the water in the shower could warm up faster, and that certain items could be complimentary such as coffee, but maybe the latter isn't really a thing in Santiago. Otherwise, it's a pretty solid hotel and certainly a comfortable stay for me.

Self

6/10

Pleasant

30 Mar 2024

Nikolas

Really dark. Needs more lights. Something (elevator I think) made a low drone and shake all the time. Could hear water from pipes too. Maid came to clean adjacent room at 4am! You could hear her move thru every room. You could here the elevators loud ding everytime it landed on a floor. I really should wait to see if they return the deposit. And if the return attempt didn't charge me once again. They had cleaning ladies (no English) doing this. Seemed to be having problems. As you can see I got little sleep here. You dont need these hassles. Spend the extra 5 bucks.

10/10

Exceptional

14 Mar 2024

Dean

Second time that I’ve stayed here in Santiago. The hotel is clean, centrally located, and a great value for money. Will definitely stay here again next time I’m in Santiago

Leisure Self

10/10

Exceptional

28 Feb 2024

phillip

Nice hotel

Nice little spot. Staff is very helpful. be careful in this area at night though!

Self

8/10

Excellent

21 Feb 2024

Verified traveler

The hotel room was very spacious but not one staff member spoke English it wasn’t the best experience you would think someone would be able to speak English and they are always on their phone so getting their attention is challenging but the hotel itself was wonderful and great and their a great restaurant next door

Leisure Self

8/10

Excellent

18 Feb 2024

Dean

The room was clean, staff were friendly. I had to let the water run for a minute or two in the shower before it was warm but that was a minor issue. Lots of transportation and eating options around. I’d definitely stay here again next time I’m in Santiago

Leisure Self

10/10

Exceptional

14 Feb 2024

Catherine

Close to Cerra St Lucia and restaurant area. Clean, quiet. Really I’m small but that didn’t matter for our short stay.

Leisure Partner

8/10

Excellent

30 Jan 2024

Verified traveler

For the price paid the hotel was good value for money.

Partner

10/10

Exceptional

21 Jan 2024

Lewis Harry

I enjoyed my at the hotel is close to a lot of places to eat and shop, only downside is the Aircon did not go below 19°c so the room stayed warm throughout the stay but it was the summer

Leisure Self

10/10

Exceptional

24 Dec 2023

Elzbieta

Excellent style. Large room! VERY comfortable bed!

Leisure Partner

8/10

Excellent

05 Nov 2023

marion

This hotel is in a really great area, close to the train and walking distance to major shopping and reasonable dining options.
The room was a bit care worn but the wifi was strong, bed comfortable and the room had a smart tv

Leisure Self

10/10

Exceptional

29 Oct 2023

JOSE

Enjoyed staying at Sommelier LOFT, close to many attractions, restaurants… etc. the staff were very helpful and friendly.

10/10

Exceptional

27 Oct 2023

David

I stayed at hotel Sommelier Loft for three nights while exploring Santiago. It is situated in a great location and I found it easy walking distance to most attractions in the inner city. The hotel seems quite new, so it is very clean and well organised. My room was a good size and the bathroom was particularly spacious. The staff at the front desk were helpful. The hotel has quite an industrial theme. There is street art style decoration and the pipework is all exposed. I liked the design but there is low level noise that comes from the pipework that is noticeable at night. I thought overall my stay was great and that the hotel was good value.

Self

10/10

Exceptional

21 Oct 2023

Raymond

Very convenient and central. Late comers at night tended to be noisy, but hey, that's life in the big city. I would stay again.

Leisure Self

10/10

Exceptional

15 Oct 2023

Verified traveler

A Central Santiago Optikn

The hotel staff was amazing. They have thought about all the things that a traveller may need. The hotel is near various public transportation options.

Self

8/10

Excellent

17 Jul 2023

Mili

4 out of 5

It was good, cozy, I loved the sheets and the pillows. Great customer service, the only thing is that the heater does not reach very well the bathroom, it was a bit cold in the bathroom, but the hot shower worked very well. It was very well worth the money.

Self

10/10

Exceptional

14 Jul 2023

ALEXANDER

Great location!!

Leisure Partner

8/10

Excellent

20 Jul 2026

Geraldo

Sempre podemos evoluir, mais se não foi perfeito, muito boa a experiência !

Friends_and_family Family

8/10

Excellent

15 Jul 2026

OCIMAR

Boa opção para quem prefere ficar na região central. Não recomendo para famílias com crianças.

10/10

Exceptional

10 Jul 2026

Giselle

Eu aluguei o quarto para passar o dia esperando o meu voo que sairia muito tarde. Estava em outro hotel, bem mais caro, do qual tive que fazer check out ao meio dia. Achei o lugar ótimo e me arrependi de não ter ficado hospedada nele.
A entrada é muito modesta e não causa boa impressão, mas o quarto é amplo, e as instalações parecem ter sido reformadas e estão ótimas. TV excelente. Cama enorme. Banheiro novinho. Tudo muito bem organizado. Frigobar, secador de cabelo, roupa de cama e banho impecáveis. E a localização excelente. Mais central.

Self

10/10

Exceptional

10 Jul 2026

Euclides

Tudo bem organizado e limpo!
Acomodação bem compacta, mas bem limpas.
Ótima localização. Perto de metrô, perto de vários pontos turísticos.
Parade de ônibus perto!
Tv grande, aquecedores, chaleira elétricas, cama grande e confortável, um armário, wi-fi.
Bem aconchegante!

Partner

8/10

Excellent

05 Jun 2026

Thiago

Hotel com funcionários educados e prestativos. O quarto limpo e arrumado, porém, a cama era muito ruim, o momento de dormir era sempre um terror pois acordava sempre com dor. O café da manhã era bom, porém sem variedade. A localização era muito boa, no centro e próximo a alguns pontos turísticos e comércio local.

Partner

10/10

Exceptional

13 May 2026

Andreson

Hotel muito bem localizado, quartos confortáveis e equipe bem simpática. O café é servido diretamente no quarto e é bem satisfatório.

Partner

10/10

Exceptional

10 May 2026

Vania

Foi tudo perfeito e simples de resolver. Equipe atenciosa e prestativa. Recomendo!

Self

10/10

Exceptional

03 May 2026

Flávio José

Hotel muito tranquilo. Com muita privacidade para os hospedes . Equipe muito atenciosa.

Friends_and_family Family

10/10

Exceptional

23 Apr 2026

Jordan

Big and clean room, helpful staff and a great location. Top 3 hotel experience of my life considering price and overall

Self

10/10

Exceptional

15 Apr 2026

Leonardo K

Café da manhã muito bom, frigobar vintage, cafeteira de cápsulas Dolce Gusto disponíveis, quarto espaçoso, roupa de cama de qualidade, toalhas trocadas todo dia

Partner

8/10

Excellent

05 Apr 2026

Lúcia

Excelente localização, ótimo café da manhã, bom tamanho do quarto, chuveiro maravilhoso e funcionários gentis. Uma observação importante é que as divisórias entre os quartos são de drywall. Durante duas noites, os hóspedes ao lado fizeram muito barulho e nos incomodou.

Friends_and_family Family

10/10

Exceptional

27 Mar 2026

Jorge

Un buen lugar, tranquilo, céntrico y accesible. Lo recomiendo ampliamente.

Friends_and_family Family

10/10

Exceptional

18 Mar 2026

cleber

Localização central, próximo ao Cerro Santa Lucia e metro. Possibilidade de caminhar até atrações como: Plaza das Armas, Palácio da Moneda, Biblioteca Central e Mercado Central. Poucos quilômetros da Lastarria e Patio Bellavista.

Friends_and_family Family

10/10

Exceptional

16 Mar 2026

Edgard

Quarto limpo, grande e espaçoso, café da manhã no quarto muito boa, próximo a tudo

Partner

10/10

Exceptional

09 Mar 2026

Maria Socorro

Céntrica, tiendas cercanas

10/10

Exceptional

13 Feb 2026

Hans Even

Good location and nice rooms!

8/10

Excellent

09 Feb 2026

Staale Norås

Litt trangt og mørt. Veldig hyggelig betjening. Litt kjipe, skulle ha betalt for en kaffekopp (kapselmaskin) maskin på rommet, fikk ikke masinen til å funke, allikevel skulle de ha 3000 CLP. Hyggelig frokost og gid seng.

3000CLP.VELDIG

Partner

10/10

Exceptional

21 Jan 2026

gabriel leonardo

La habitacion biiiien.el personal dispuesto ayudarte.desayuno no muy bien.aire acondicionado biiien.en general lo recomiendo. La unica falla que podrian corregir son las tuallas,que estan viejitas.

8/10

Excellent

20 Jan 2026

Javier

La habitación es pequeña, si llevas un de maletas grande y las maletas de cabina estarás un poco apretado. El desyuno te lo llevan al cuarto, no hay desayunador. Si no tienes problema con esas 2 situaciones, estarás bien. Hay una estación del metro cerca, eso vale mucho la pena. Son muy amables y están en todo momento al pendiente de tu comodidad

Leisure Partner

4/10

Poor

13 Jan 2026

Natalie

Quarto estranho, arredores estranho. Não acredito ser um hotel ideal para família

Friends_and_family Family

10/10

Exceptional

11 Jan 2026

Julio

Habitación impecable. Personal muy agradable.

Leisure

8/10

Excellent

02 Jan 2026

Roberta

Localozacao.otima, limpo e bem agradavel.

Partner

10/10

Exceptional

30 Dec 2025

Italo

No

10/10

Exceptional

30 Dec 2025

Ludovica

Bella camera, personale gentile

Partner

10/10

Exceptional

24 Dec 2025

Roberta

Tudo bom! Quarto, chuveiro, banheiro, atendimento.

Partner

10/10

Exceptional

24 Dec 2025

Vitoria

Maravilhoso

Partner