Name: Almacruz Hotel y Centro de Convenciones ExGalerias
Address: San Antonio 65, Santiago, 8320263, CL

10/10

Exceptional

06 Jul 2026

Alvaro

Excelente estadía en hotel todo recomendado

Family_with_children

4/10

Poor

10 Jun 2026

Alexis

I asked for a desk chair and they didn’t have one, gave me an old uncomfortable chair that didn’t swivel, I asked for an iron and it didn’t work, not hot enough, they say parking included, but you have to walk like 4 blocks it’s not on site. Some of the staff were not welcoming, will never stay here again

Self

8/10

Excellent

07 Jun 2026

Olmedo

Buen desayuno pero deben mejorar el estado de las duchas

Family

10/10

Exceptional

25 May 2026

Ray

Really great property. Very secure and safe. You can’t enter the hotel per se without going through 2 levels of security. The hotel is in a walkable area to a lot of places of interest in Santiago. The room was clean and comfortable. The heating unit in the room made the room very cosy. Staff (all the males working the front desk and security desk) were supportive, super helpful and knowledgeable. Breakfast was very basic; but it’s free; appreciate that.

Self

6/10

Pleasant

12 May 2026

Danilo

Todo bien con el hotel y la habitación, excepto que no aparece en la descripción que el estacionamiento está a 3 cuadras del hotel !!! Es algo que deberían transparentar...

Self

10/10

Exceptional

16 Apr 2026

Barbara

Very friendly staff, perfect location, the rooms are not new but clean and comfortable. I would say there is room for improvement for the breakfast and also the drinks menu (stuff not available). But overall I would recommend this hotel and we will come back without a hesitation!

Family

8/10

Excellent

31 Mar 2026

Maria

I really enjoyed my stay at Almacruz. The staff is amazing!

10/10

Exceptional

30 Mar 2026

sameer

The hotel was as described on the website . The hotel was kind enough to give early checkin without charge. Most of the tourist locations in central is walkable.

Family

8/10

Excellent

16 Mar 2026

marilyn

Staff are friendly and professional. Just as the reviews all say, breakfast buffet is plentiful! We stayed clear of the eggs, but the fruit, pastries, and a la carte items were all fresh and delicious. Room was basic but clean, atmosphere in the common areas (lobby, etc) is like something from another time!

Friends_and_family Friends

10/10

Exceptional

11 Mar 2026

Anna

Location very good

Partner

6/10

Pleasant

05 Mar 2026

Elizabeth

The hotel has very few restaurants nearby but is within easy walking distance to metro and bus stops. The hotel itself is rather tired looking and the rooms could use some renovations. The included, self-serve breakfast had hot and cold items, including delicious fresh fruit. The work staff worked hard to keep it stocked but were often running behind due to the large number of people. The next time we go to Santiago we will probably choose to stay in Lastarria neighborhood as it has interesting shops and many restaurants.

Partner

10/10

Exceptional

02 Mar 2026

Joanne

Carpet was worn and stained but room was clean.

Partner

8/10

Excellent

21 Feb 2026

John

Hotel staff, from front desk to bell staff, were friendly and helpful even though I don’t speak Spanish.

Partner

10/10

Exceptional

20 Feb 2026

Svetlana

Beautiful hotel, located in the historical center of Santiago. Elegant interior and the breakfast can satisfy any sophisticated taste. Plus the stuff is very friendly.
I can highly recommend it!
.

Partner

6/10

Pleasant

08 Feb 2026

Carol

Room was great but we were unable to adjust air conditioning. Restaurant was great, as was breakfast. No bottles of water available tho …
Hotel not in a lovely area

8/10

Excellent

21 Jan 2026

Heather

Good place to stay right downtown. But, like any large city you need to be careful. Lots of shopping and historical sites all within walking distance. Property is a little tired but very clean with super interesting decor. Overall a good spot for a 30 hour layover!

Leisure Family

8/10

Excellent

20 Jan 2026

Janice

Room was very clean, pool area was great and location was excellent.

8/10

Excellent

15 Jan 2026

peiyuan

clean room, kindly, very good breakfast, but hall way carpet too old.

Leisure Family

10/10

Exceptional

11 Jan 2026

Noel

Room was very spacious and great aircon. Staff were lovely and we enjoyed our time immensely by the pool on the sun. Great breakfast as well.

Maybe a bit on the dates side and the gym was tiny with only the treadmill working.

Leisure Partner

10/10

Exceptional

08 Jan 2026

Francesca

Yes the room was clean as was all the hotel and the staff were very helpful

Leisure Family

10/10

Exceptional

08 Jan 2026

Carlos

Clean

Partner

10/10

Exceptional

02 Jan 2026

Mohamed

.

6/10

Pleasant

29 Dec 2025

Tianbai

Amenities shown in Expedia website are different with the reality’s. Some staff in the front desk is not helpful.

The laundry facility is shown in the Expedia website while we are booking. When asked a staff in the front desk, Carlos M., about laundry facility, he said never had it. Once showed him the Expedia website, he did not give any explanation, not saying apologies, but talked to a female staff to delete it from the Expedia. Now no one can find it on Expedia website. To avoid being fooled again, he was not told about the nonexistent facilities in our room, such as electric kettle and toaster. So these nonexistent facilities are still found in the Expedia website until today, Dec. 30 in 2025. Is it funny?

Our room’s locker had issues twice time. At the first time a technician came to fix it. At the another day the room locker was not open by room card again. After the front desk staff, Carlos M., rekeyed our room card, it did not work still. Once again a technician came to carry off our room card. When the technician returned us the room card, it was working. Is it amazing?

It is a good idea to compare the Expedia with other platform such as the Booking about this hotel’s amenities and the room’s facilities.

Leisure Family

4/10

Poor

29 Dec 2025

samira

Very dirty hotel, the area around the hotel was crowded, noisy, room was ready before 3pm but they asked us to pay 30 more dollars to be able to enter the room even if we told them we drove 6 hours to get to the city. Very old room, outdated furniture, i don’t recommend this hotel to anyone. The only thing i liked it was breakfast.

Leisure Partner

10/10

Exceptional

22 Dec 2025

Ida

The rooms were clean and the staff were very nice and helpful. The buffet breakfast was amazing and coffee was strong! Best of all, the location is central in downtown, walking distance to many landmarks. :)

Friends_and_family Family

10/10

Exceptional

14 Dec 2025

Petrus

Great breakfast, friendly staff, excellent location.

10/10

Exceptional

20 Nov 2025

Griselda Mabel

The people are very friendly, the facilities are lovely and comfortable. It has a very interesting museum. It's well located.

Partner

10/10

Exceptional

18 Nov 2025

Araz

The room was clean and comfortable. The front desk staff were friendly and super helpful and accommodating.

Friends_and_family Family

6/10

Pleasant

19 Oct 2025

Sivasankar

The hotel is located at the prime spot, great place to do shopping and good restaurants around.

Leisure Self

10/10

Exceptional

08 Oct 2025

Marcia

It is a beautiful place,excellent services,very pleasant workers and the location was great

Leisure

10/10

Exceptional

09 Jun 2025

Jayron

I researched the area when booking, and this hotel from visual sites and ratings seems accommodating.. I checked off my boxes once I arrived.
I was greeted and welcomed. A comfortable bed, a hot shower, and a cold room with A/C. They also offered breakfast, which hit the spot. The hotel is located conveniently near the airport, work, and at an affordable price. I like it and will recommend this property.

Self

8/10

Excellent

16 May 2025

Helen

Comfortable and large room, the AC isn't the best though. Breakfast was pretty decent, but didn't vary from day to day. Just a couple of minutes walk to the shops and Plaza de Armas, plus churches and museums. Bus stops and a few convenience stories and bakeries right outside the hotel.

Leisure Self

8/10

Excellent

23 Apr 2025

Timothy

the hotel is conveniently located in the old part of town and is relatively safe and very walkable.

Leisure Family

8/10

Excellent

22 Apr 2025

ian

See previous comments. Liked the place good restaurant but didn't like the area

Leisure Family

10/10

Exceptional

22 Apr 2025

IAN

Expedia failed to tell them that wehad paid for breakfast so we had to pay i.e. we paid twice

Leisure Family

10/10

Exceptional

22 Apr 2025

ian

Loved the hotel and the staff but felt it had the only unshuttered door at night

Leisure Family

6/10

Pleasant

09 Apr 2025

Julio

It wasok the food wasn't that good

Leisure Family

10/10

Exceptional

06 Apr 2025

Helen

Perfect location great service

Perfect place to stay in Santiago. Really beautiful hotel in a great location with friendly staff and very comfortable beds. We arrived early in the morning and they were really kind to let us check in straight away which was amazing after a long overnight flight. I would highly recommend staying here.

Friends_and_family Friends

10/10

Exceptional

06 Apr 2025

PARASTOU

Close to metro, lots of dining options, close to city center. Fantastic breakfast

Leisure Partner

8/10

Excellent

02 Apr 2025

Jerry

The hotel was comfortable and well situated. The restaurant did a very reasonable 3 course supper that was a good price. It is a modern building and the hotel pool is disappointingly small.

Leisure

10/10

Exceptional

01 Apr 2025

David

.

10/10

Exceptional

01 Apr 2025

Jenny

The hotel located at a very convenient spot, walkable to most destinations you want to go.Bus stations as well as the tram are also very close to the hotel. Service people are very friendly and helpful. Just think as a four star hotel should offer customers bottles of water, hopefully they can have some change on that.

Leisure

10/10

Exceptional

25 Mar 2025

Bryce

Very nice

10/10

Exceptional

21 Mar 2025

Suzanne

good

Very clean and quiet. Nice people.

Partner

2/10

Poor

21 Mar 2025

Richard

Air Conditioning needs upgrading

The room was old, bed was well used and the Air Conditioner would not adjust so the room was 25 to 27 degrees C (77 - 79F) for the 3 days. We had maintenance up and he said it was working perfectly???? So they gave us a fan!!!! Not a 4 star and not anything greater than a 5 out of a 10 - based on location and staff. Building is in bad shape. But mostly, the hot room with no ability to make it any cooler and no concern from maintenance.

Partner

4/10

Poor

21 Mar 2025

Michael

Frustrated, it took a while to check in, the air conditioning was not working and we had to move to another room as the service person could not fix. This took way too long! water in the foyer was always out, very frustrating. The rooms were ok and the breakfast was good. The service related issues were the problems.

Leisure Family

8/10

Excellent

20 Mar 2025

Quoc

Excellent location for shopping, dining, and very convenient public transportation to points of interest in Santiago. It's Make Make seafood restaurant offers a nice breakfast buffet, and tasty dinner choices. Improvements recommended include new larger bath towels, and better/working AC. More English TV stations instead of BBC

Leisure Friends

4/10

Poor

09 Mar 2025

Cherie

Not a 4 star hotel air conditioning doesn’t work

Air conditioning was very poor, it was either not working for the 5 days we were there or set so high for money saving reasons it left our room permanently at 27 degrees and very hot and uncomfortable. Staff advised us the manager would contact us which never happened. Staff came to the room after 4 hours waiting and said it was fixed but it remained at 27 degrees the whole time. Air conditioning works well in the lobby and reception but not in the rooms. We didn’t get our hotels.com early check in or room upgrade despite others checking in after us getting an upgrade.

4/10

Poor

06 Mar 2025

Verified traveler

No running water and AC almost inexistant

Spent 3 nights at this hotel and was told only on arrival (at 1 am), after 13,5 hours been on a plane, that there was no running water from 23h30-5h30. Same scenario happened on our last night so we couldn't shower or use the toilet when we woke up to catch our flight. We had to use the toilet at the airport.

The AC was also not really efficient and we gave up asking for another room when the customer in front of us was told that there was no other rooms available...He was complaining about the ACas well.

The receptionist took our informations and said that someone from.the hotel would get in touch with us to offer a partial refund regarding the water inconvenience. It's been more than 3 weeks now and nobody contacted us or responded to the email I have sent a week ago on the subject.

Friends_and_family Friends

8/10

Excellent

03 Mar 2025

Diego

The hotel was good, the room was nice. The restaurant was very good and staff was very kind. The only issue is that the surroundings at night may not be safe, so you have to drive your car or take a taxi instead of walking to a restaurant. During the day, it was close to interesting places like Casa de la Moneda, Plaza de Armas and cerro Santa Lucía.

Leisure Family

2/10

Poor

26 Feb 2025

Alan

Bad service waited a long time to check in

Leisure

10/10

Exceptional

14 Feb 2025

Ruth

I enjoyed the atmosphere of Chilli’s heritage created by the decor . The restaurant produces great meals and the pool is lovely on a hot day . Easy to walk to major attractions and staff are always willing to help in any way. Hot showers were welcome also !

Leisure Self

8/10

Excellent

13 Feb 2025

Kevin

Confortable with a nice pool area. Breakfast was great.

Leisure Partner

10/10

Exceptional

06 Feb 2025

elaine

great location in the center of the city--easily the best price for what it offers

Partner

10/10

Exceptional

31 Jan 2025

Marion

Well situated, perfect for sightseeing Santiago, big room, nice pool, helpful friendly staff, good food. Room very hot, windows don't open and air conditioning feeble although staff quick to try and fix it.

Leisure Family

4/10

Poor

14 Jan 2025

Juan Luis

Mal servicio al cliente

En general, tuvimos una mala experiencia. El aire acondicionado no funcionó correctamente durante nuestros 2 días de estancia, lo que nos impidió dormir cómodamente por el calor. A pesar de que un técnico vino al segundo día, no logró repararlo y nos dijeron que iban a darnos un ventilador que no cumplieron. Además, el servicio del restaurante fue muy deficiente. Si bien llegabamos 30 min antes del cierre de la cocina se molestaban y nos ofrecian solo platos simples o muy caros, obviando los platos mas económicos con ma excusa no válida de que no les daba tiempo a servirnos. Por ultimo, pedimos que nos hicieron una llamada para despertarnos en la mañana (wakeup call) y nunca nos llamaron.... servicio muy deficiente manejado por jovenes a los cuales parece no importarles la experiencia de los visitantes.

Partner

6/10

Pleasant

13 Jan 2025

Diane

Not clean in public area. Carpet soiled. Breakfast average. Pool always looks dirty. Close to sights, & walkable. Not safe at night.

Partner

8/10

Excellent

09 Jan 2025

Tim

Good hotel in great location to walk around the city. Friendly and helpful staff and nice size rooms.

Leisure Partner

10/10

Exceptional

07 Jan 2025

Ruth

This is a beautiful hotel in the heart of Santiago. Breakfast is included and great food and drinks in the restaurant. We enjoyed the pool, and we booked a tour that was wonderful.

Leisure Family

10/10

Exceptional

19 Dec 2024

Kinna

Excellent staff and service, very convenient location, it worths the price.

Leisure Family

10/10

Exceptional

18 Nov 2024

William

Na

10/10

Exceptional

12 Oct 2024

Kevin

I will come again

10/10

Exceptional

03 Oct 2024

Sandra

The staff were fantastic - from the front door, reception to the restaurant, superior service from all

Leisure Partner

4/10

Poor

05 Jun 2024

Francisco

.

Leisure Partner

10/10

Exceptional

08 May 2024

Claire

Great stay and location

Really clean and comfortable extra large beds.

Pool area and bar very nice. The Pisco sours are divine here.

The staff are all very helpful.

Partner

10/10

Exceptional

26 Apr 2024

Dana

Good stay in Santiago

Our stay was good. Very nice staff, good breakfast spread, and safe surrounding area. The room needed updating and some fixes (the tub did not drain well, things cracked on the wall, etc.)

Friends_and_family Family

6/10

Pleasant

25 Apr 2024

IGNACIO

The food at the hotel spectacular. The personnel good. The hotel is old and not well maintained. The old carpets gives the impression of not clean. The may not be clean. The hotel is very average for a 2 star hotel. The ubicación is good at it is in the center of the city. Even though the crowding in the area make uncomfortable the strolling.

Business Self

10/10

Exceptional

22 Apr 2024

Dana

Good stay in downtown Santiago

Good stay in Santiago. We enjoyed the full breakfast. Staff was friendly. Rooms need updated and small cosmetic fixes in bathroom.

Friends_and_family Family

10/10

Exceptional

14 Apr 2024

Jun

We love the location of this hotel, which is very convenient. However, the check in process was frustrating. The hotel staff refused to check in anyone before the official 3PM check-in time, even at 2:30PM. We understand not all the rooms are available before 3PM. This is the first hotel we've ever stayed showed such inflexibility.

Leisure Family

4/10

Poor

12 Apr 2024

Jaslynn

Water doesn’t drained in the shower and overflowed the restrooms. Bad!!!

10/10

Exceptional

11 Apr 2024

Igor

Good

6/10

Pleasant

10 Apr 2024

Paul

Room was comfortable and clean, property is abit tired. Pool area was pleasant and breakfast was fine. Location is quite good.

Leisure Self

4/10

Poor

26 Mar 2024

Ros

I have never felt this way in any other hotel. I felt DISCRIMINATED to the point I had to take my partner to the hospital because of health issues after an incident in this hotel. Everything was good until the last minute. The person working in the first floor by the door mistreated and even slammed my boyfriend’s car rental because someone from the Government was in the building. All this is while I’m trying to put the bags in the trunk. When we requested to speak to a manager the manager said that he acted like that because he didn’t know we were one of the hotel customer and that he can’t do anything. We were mistreated and trust me I have never felt like this before. Discrimination, frustration, and lack of empathy should be the name of this hotel. Not getting into I found a bug in the room, but due to the fact it is an old hotel I was not going to get into that. I would recognize that Make Make restaurant staff was very nice. Stay far away from this hotel. You will thank me later

Leisure Partner

6/10

Pleasant

26 Mar 2024

Tatiana

Run down room, no bar, no coffee machine

6/10

Pleasant

17 Mar 2024

Rosemary

Air conditioner did not work. Maintenance came three times and couldn't fix it. Found out another couple had the same problem. No compensation given. Happy hour advertised on the weekend but is only Monday to Friday. Good location.

Leisure Family

8/10

Excellent

21 Feb 2024

Catherine

Comfortable with nice swim area

Nicely decorated hotel. Pool and its terrace give a holiday feel which is nice when in the busy city. Restaurant very good. Super clean, comfortable beds , large spacious room and plenty of hot water.
Free drink on arrival is a nice touch.
Central for visiting tourist sites

Partner

10/10

Exceptional

10 Feb 2024

Luca

Excellent location

Leisure Partner

10/10

Exceptional

04 Feb 2024

Nicholas

Everything w

Family

8/10

Excellent

03 Feb 2024

Simon

Great location, friendly staff, good sized rooms, clean, just a little dated.

Partner

10/10

Exceptional

01 Feb 2024

Peter

A lovely hotel in the centre of Santiago de Chile. A very nice lobby area on the sixth floor with ancient artifacts. The bedroom was large and comfortable. Good breakfasts in the restaurant, which also serves excellent dinners.

Partner

8/10

Excellent

30 Jan 2024

Morley

Good value for the price

Leisure Family

10/10

Exceptional

27 Jan 2024

Luca

Excellent location

Leisure Family

8/10

Excellent

25 Jan 2024

Morley

Great location and great value for price. Air conditioning in the room was inadequate.

Leisure Family

6/10

Pleasant

20 Jan 2024

FELIPE

I got a terrible room at check in. I asked for an upgrade and they initially said none available. When I saw the room, I decided to leave the hotel. Then, surprisingly, a better room was available. Terrible bed, old towels, no amenities or toiletries.

Leisure Family

4/10

Poor

17 Jan 2024

Lingchen

Room temperature is extremely hot and cannot be ad

The AC at room is fixed to 27C and you cannot be adjusted.

Partner

10/10

Exceptional

15 Jan 2024

Leslie

Perfect customer service checking in and out, only negative were other guests who were so late checking out from New Year's the night before, so we had to wait so long to checkin

Leisure Partner

6/10

Pleasant

15 Jan 2024

Terry

Just average at best

Area is not great and my wife’s necklace was ripped off her neck a few hundred metres from the hotel.

Air conditioning didn’t really work and towels were very worn.

Partner

10/10

Exceptional

09 Jan 2024

tyler

Really cool place musem feel in lobby good food and staff nice spot!

4/10

Poor

31 Dec 2023

Sonia

Wouldn’t stay there again.

The location was central. But the room was very dirty. The bathroom was not cleaned. There were hair in the bathtub and garbage in the bathroom sink. The hallway carpets were duper dirty. Old furniture inside the rooms and in the common area. The swimming pool water was very cloudy. Not sure if was clean enough to go in.

Partner

6/10

Pleasant

29 Dec 2023

Milo

Well, in general Chile closes thing pretty early so food was limited. We paid for the breakfast but most tours started before they served it. Most places start serving at 6 am but not them… so we paid 17x2 for 3 days for a breakfast that only had an apple a dried sandwich and warm yogurt. Not really worth it to be honest and if I could I could for my breakfast fees back!
The conditions were old and the bathroom was kinda dirty… there was a lot of build up in the tub and washing are —which was kinda icky. The towels were so old that they felt thin and scratchy. The pool was dirty it was dark green, and the restaurant didn’t have much food varieties—but at least it was open late. The staff was helpful and spoke English.

Leisure Family

10/10

Exceptional

14 Dec 2023

Igor

A great place to stay in Santiago. Very friendly and helpful staff.

Leisure Partner

8/10

Excellent

08 Dec 2023

Mladen

Outdated Property but I expected much worse considering what I paid. Perfect to explore down town area. Staff Is very nice. Girls at the front desk (I think Joseline and Pauline) awesome.

Leisure Partner

8/10

Excellent

05 Dec 2023

Sue

Staff were very kind, friendly and helpful, facilities were good. Good location for shops and city sights.

Business

10/10

Exceptional

01 Dec 2023

John

All of the staff were extremely professional and friendly at the same time.
The hotel was very functional in a good location. That served my needs perfectly.
Thank you to all the staff at Hotel, Alma Cruz.

Business

10/10

Exceptional

28 Nov 2023

Andrey

Good location, friendly staff, we especially got a lot of information and good recommendations from Alejandro one of the bell boy staff, solid bar and restaurant, nice outdoor pool/lounge area

Leisure Family

10/10

Exceptional

27 Nov 2023

Emily

It was good. A little noisy, but it was music from the bar below and wasn't bad. They were helpful.

Leisure Self

10/10

Exceptional

23 Nov 2023

Jennifer

Great hotel