Name: Park Plaza Apart Hotel
Address: Huerfanos 545, Santiago, 8320150, CL

10/10

Exceptional

23 Jun 2026

Pedro

Todo excelente 👌 y la atención fue muy buena

Self

10/10

Exceptional

03 Jun 2026

myriam

Loved the duplex distribution. A chair is needed in the bedroom, upstairs. Nice and quiet. Good location. Although the place is in the downtown area, there is no problem arriving or moving around. Next to the beautiful Santa Lucía hill. Anything needed is just a few steps away.
Highly recommended.

Self

8/10

Excellent

30 May 2026

Elena

My partner and I stayed here for a week. We really liked the helpfulness and kindness of staff and the cleanliness of the unit!

Partner

10/10

Exceptional

26 May 2026

Omar

The property is situated close to Museo Nacional de Bellas Artes, Parque Forestal, Casa de la Moneda, Plaza de Armas, l was very pleased with my stay, they were very accommodating, brought snacks while there, l was extremely cold the first night but l survived. Plenty of restaurants, shopping center, but the neighborhood is a bit shady with homeless right outside the same block.

I checked out yesterday, erroneously booked until the 25th, asked for a refund and was diverted to ask “Booking”. I am pretty sure booking may brush me off, l has requested a flight for the 25th but somehow it was for the 24th.

The room is spacious, good size bathroom with tub, although there was no plug to use it, a functional kitchen, refrigerator and utensils and dishes.

A nice place to stay!

Thanks Daniela, and everyone.

10/10

Exceptional

24 Apr 2026

Mark

The room was perfect, great price, great view from the 21st floor.

Self

8/10

Excellent

03 Apr 2026

Marcus

Great location! Most things are reachable on foot, and the staff speaks English. Our duplex apartment in the building next door to the hotel was fine (if you do not expect any cleaning but towels can be changed at the reception.) Unfortunately, the reception refused to take our pre-stamped postcards to the mail. It's quite strange for a hotel to decline such a simple request.

Family

10/10

Exceptional

27 Mar 2026

Lawrence

Clean and comfortable. Our first room was a little noisy since this large city is very active during traffic hours. But we asked about the availability of a quieter room and were immediately given a room on the 16th floor, high above traffic and with a terrific view of the Santa Lucia park. The area was excellent with roof top bars, a grocery store and Lastarria district with street vendors and restaurants close by. The old town sites are within an easy walk. Excellent location.

Partner

10/10

Exceptional

27 Mar 2026

Daisy

Convenient location

Friends_and_family Friends

10/10

Exceptional

08 Mar 2026

Courtney

It was a nice stay.

8/10

Excellent

08 Mar 2026

Beth

The apartment was a loft with the bedroom being upstairs. The stairs do not have a handrail. There is a fan above the bed which helped circulate the cool air. For two nights this was a comfortable place. The kitchen did not have many utensils if wanting to do a lot of cooking. The bed was comfortable but the pillows were too thick for me. Even being on the 8th floor there are was a lot of street noise in the night. This felt like a safe place with 24 hour desk staffing. It's close to a mercado and attractions.

Self

6/10

Pleasant

01 Mar 2026

Enid

The two floor suite has a big problem with the AC. The cleanliness also could improve, many areas in the apartment were full of dust.

Partner

10/10

Exceptional

24 Feb 2026

Alois

Clean, good location, pleasant stay

10/10

Exceptional

25 Jan 2026

Simon

Great room great staff great service great price

Leisure Self

8/10

Excellent

16 Jan 2026

Jenny

A comfortable small loft apartment in a good location. Staff friendly. No security concerns.

10/10

Exceptional

13 Jan 2026

zhijie

Great

Leisure Self

10/10

Exceptional

10 Jan 2026

Martin

Very clean and great room, nice staff, and perfect location in Santiago. Seems like a very safe area. Could use a coffee machine or a smart TV but otherwise great.

Leisure Self

8/10

Excellent

09 Jan 2026

Daniel

For the price, is a very good deal.

Business_and_leisure Self

8/10

Excellent

09 Jan 2026

Jun

The room on the street side is noisy.

Leisure Partner

10/10

Exceptional

08 Jan 2026

Daniel

Had everything I needed

Friends_and_family Friends

8/10

Excellent

08 Jan 2026

Scott

Comfortable and clean. Good wifi, good AC, good shower. Kitchen included. The little snack box was a nice touch.

Leisure Self

6/10

Pleasant

07 Jan 2026

olivia

The air conditioning is on the ground floor of the loft and so the bedroom is very hot. Would also say if I did Santiago again, I would spend more money and stay in an area a bit nicer and that felt safer

Leisure Self

8/10

Excellent

18 Dec 2025

Brenda

The air conditioner was fine , the condo in general was. Good. The area was of some concern . The staff did their job.

6/10

Pleasant

09 Dec 2025

Colin Marcus

The location and the staff were good, easy for exploring the old town and willing staff to assist when needed.

We chose the Loft apartment, sold on the marketing images of views to the Andes and ideas of sipping Pisco Sours on the balcony after a day of blissful exploration of the city. Sadly the experience was quite the opposite with perhaps a glimpse of a mountain - whether that was the Andes or not was difficult to tell between the large office and apartment blocks and the smog of Santiago. The balcony was, well, not a balcony - instead a suggestion of what a balcony could be if it was an actual balcony, definitely too small to swing a cat and thus no cats were harmed! Perhaps our own fault for believing too much into the marketing images, but fellow travellers be aware.

If you are looking for a centrally located, clean and secure place to stay on your visit Santiago, this is your choice. Just don't expect the views or the Pisco sours on the balcony.

Leisure Partner

8/10

Excellent

03 Dec 2025

Jörg

Great location with central city square within walking distance, close to metro, supermarket and park. It was quiet. Reasonably clean.

Self

10/10

Exceptional

27 Nov 2025

Ines Antonella

Super nice views from the loft, the place is very nice, contemporary and clean. The staff is friendly and the location is the best in town

Self

10/10

Exceptional

25 Nov 2025

Leslie

Easy check in with very helpful staff. The room was large, very clean and had everything I needed. Close to the metro and attractions.

Leisure Self

10/10

Exceptional

25 Nov 2025

Luc

Yes, the room was spotless and the staff was very courteous and helpful. They even provided me with the curtesy of an early check in. They did not have to do that but they did.

Self

10/10

Exceptional

25 Nov 2025

Sabrina

We stayed in a loft apartment and had a wonderful time. The loft was spacious and clean and included a full kitchen with two balconies, one mini (maybe 1m²) and one full. It did not include cleaning during the stay, but you can restock toiletries and towels at the front desk. If you have trouble with stairs, the loft isn't a good choice because the sleeping space and bathroom are upstairs.

The location is within walking distance to several metro and bus stops, Plaza de Armas, Catedral de Santiago, La Moneda, and more. We had no concerns about safety other than the usual issues that any major city has.

Leisure Partner

10/10

Exceptional

21 Nov 2025

Luc

Yes., clean room, outstanding staff and great amenities.

Self

10/10

Exceptional

20 Nov 2025

Luc

Yes, it was. The apartment was beautiful, the staff very courteous and accommodating. The location and convenience of the location of the facility are all wonderful.

Self

10/10

Exceptional

08 Nov 2025

Paul

It was a very comfortable stay fir my first overnight stay in Santiago.

Leisure Self

8/10

Excellent

27 Oct 2025

Mark

A hotel which has everything I needed, located in Downtown core of Santiago. Was generally comfortable. Basic room with full washroom, fridge, microwave , plates etc..
Located very close and walking distance to many historical sites, plus Santa Lucia. Full grocery store about 5 minutes away, plus many small shops and cafes. Perfect for a short visit.

Leisure Self

10/10

Exceptional

19 Oct 2025

Gregory

Was good. Staff were great

Leisure Self

8/10

Excellent

29 Sep 2025

SONIA

The keys to the room were not working and it required us to go to the reception and request an employee to open everytime that we needed to enter our room. We found that very inconvenient during our stay.

Leisure Family

10/10

Exceptional

12 Sep 2025

Patricia

Great location, walkable to the key tourist sights. I had the loft which was spacious and had a wonderful view overlooking the Andes in the backdrop. The furnishings were a bit old but it didn’t bother us. Fantastic value for money. Very happy with the accommodation. The reception lady of the night shift was very helpful.

8/10

Excellent

29 Aug 2025

TAKENORI

Near subway. Comfy bed. Lots of dinning options close by. Decent kitchen but there were no forks and knives, though there was a kitchen knife.
The veranda door didn’t close properly and there was a large gap, letting in cold air. It got into the low 30s at night. Maintanance fixed it up but I wish I didn’t have to ask them to fix it.
The room was quiet enough for me even though it was facing the street.

Business_and_leisure Self

10/10

Exceptional

29 Jul 2025

Haojian

All good

Leisure Self

10/10

Exceptional

19 Jul 2025

Scott

I would stay here again. Parking is accessible. There is a grocery near by. I liked the 2-levels with the stairs and kitchen. It is a decent distance from the metro.
Nice place!

8/10

Excellent

18 Jun 2025

Peter

I had booked a loft room for 3 through Expedia. When I arrived I was told only 2 persons for the room. They were kind enough to put us in a rental apt. with 2 bedrooms and kitchenette for the same price. This is an inexpensive option to be downtown.

Leisure Family

10/10

Exceptional

31 May 2025

Katarzyna

Classy loft

Beautiful classy apartment in the centre of Santiago. We had everything we needed for our stay. Great view of the city and the mountains too. We liked the city and the apartment so much that we extended our stay twice. Great staff at the reception too.

Partner

8/10

Excellent

14 Apr 2025

Patti

We really liked the location. This was a great property although pretty noisy.
The mini split in the unit itself was noisy. May just need some maintenance. Overall we enjoyed our stay.

Leisure Family

10/10

Exceptional

10 Apr 2025

leon

Great place to stay at. Daniela was specially helpful and very professional.

Leisure Self

10/10

Exceptional

09 Apr 2025

Brian

Perfect.

10/10

Exceptional

05 Apr 2025

leon

Daniela was extremely helpful and very polite. She is very professional, the hotel is lucky to have suck professional staff on site. I recommend this hotel to anyone.

Leisure Self

10/10

Exceptional

02 Apr 2025

leon

It was the perfect location, great comunicación with the host. Great place to stay at.

Leisure Friends

10/10

Exceptional

20 Mar 2025

luis

Great reception

Leisure

10/10

Exceptional

12 Mar 2025

Eric George

Great Location. Comfortable space.

Leisure Self

10/10

Exceptional

10 Feb 2025

Tiphanie

Repeat customer

Really lovely stay again.

Self

10/10

Exceptional

08 Feb 2025

Delores

Park Plaza Apart Hotel

Great place in great location. Walkable to restaurants, grocery, pharmacies, and shopping. Room was very clean and provided shampoo, hair dryer, etc. Stayed in a loft with full kitchen and a balcony on 16th floor providing great city view. Another smaller balcony off the bedroom. Bed was comfy. A/C was great on main level but the upstairs stayed quite warm. A ceiling fan over the bed made it cooler.

Friends_and_family Family

10/10

Exceptional

06 Feb 2025

Augusto

Good location, excellent service

Leisure Family

8/10

Excellent

05 Feb 2025

Sarah

Great apartment let down by badly placed AC unit

The air conditioning unit is on the ground floor, so it does absolutely nothing to cool the bedroom on the mezzanine floor. The only way we could manage to keep the room cool enough to sleep was to always keep the blackout curtains closed during our stay. Other than that, the apartment is very clean and has basic kitchen equipment. It is in a large residential complex with a laundry, gym and pool. It has a good location for central Santiago shops and museums.

Partner

10/10

Exceptional

03 Feb 2025

Sunghoon

Very good

Leisure Self

6/10

Pleasant

01 Jan 2025

chong J

NOT CLEAN , THE BEDROOM AIR CONDITIONER NOT PROPERLY WORKING , THE KITCHEN WARE AND EQUIPMENT ARE BAD QUALITY AND OLD

8/10

Excellent

11 Dec 2024

Leslie

My stay for the most part was good but the last 2 nights I kept hearing someone all night slamming there door so it kept waking me up

Leisure Self

10/10

Exceptional

24 Nov 2024

li

Excellent location, nice front desk service.

Leisure Partner

10/10

Exceptional

02 Nov 2024

Verified traveler

Helpful front desk, nice room, good stay. A comfortable reading chair would have been nice, but desk chair fine. Would stay here again.

10/10

Exceptional

08 Sep 2024

Paulo Henrique Dario

Great experience with the hotel, worth the money and very comfortable. Would return for sure.

Leisure Family

10/10

Exceptional

31 Aug 2024

Chris

This review is for a loft. Lofts are very spacious, with comfortable beds, full kitchens and clean, functional bathrooms. Mine was on the 12th floor of a highrise building with very nice view. An A/C unit, located at the bottom level was used to heat the unit (I was there during winter). It was adequate for a comfortable sleep. The building has key entry and a doorman, so safety was good. The location is very central, right next to Santa Clara hill. The immediate surroundings felt a bit seedy but Lastarria at was less than 5 minutes walk away. The property is a bit dated and somewhat worn but, for the price, I think it represents excellent value.

Business_and_leisure Self

6/10

Pleasant

16 Aug 2024

Alina

TL:DR Excellent location, safe lodging, walking distance to lots of sights and restaurants, excellent receptionists.

But the devil is in the details.
The bathroom: excellent water pressure in the evening, pretty bad in the morning. The bathroom needs hooks for clothes, a toilet brush, a bath tub stopper for baths, and better and more plentiful toilet paper. The toilet paper you get melts down to nothing unless layered multiple times. Also, the light fixture is awful, you can't get light on your face in the mirror. Do with that what you will. Ah, and the kicker: the fixture hangs off the ceiling and is held tight by a wad of folded toilet paper. Classy.

Half of the light switches lead nowhere and light nothing.

The kitchen has the barest minimum of dishes, cutlery, and paper towels (those are also very thin and turn to nothing when wet). If you want to cook, you won't have anything to do it with - no cutting boards, no spatulas, no colanders, you get my drift. And washing dishes is also a problem as there is nothing provided. I suppose the hotel expects us to wash the dishes with our bare hands.

The living room is nice, it leads to a full-size balcony. But the lower level is noticeably colder than the upper level, and in winter that means you would have to wear your outside clothes indoors.

The bedroom is warmer, but the bed is kind of problematic. The sheets are too short, and the blankets haven't been washed in ages.

Leisure Self

10/10

Exceptional

06 Aug 2024

Verified traveler

Nice place overall

The room was located in the building next to the front desk. The laundry and gym were difficult to locate. Laundry only took coins and did not have a change dispenser. Only 2 of each items like spoons, cups, pots, towels, soap were provided. Had to ask for extra soap. Staff at desk were friendly.
There were 2 balconies and a heater that worked well.

Friends_and_family Family

10/10

Exceptional

20 Jul 2024

Felipe

Great location

Leisure Partner

8/10

Excellent

28 Apr 2024

Ryan

Great location overlooking Santa Lucia Hill. However, the street noise seemed to carry over even in high floors. Santiago is a bustling city. The staff are highly commendable - warm, friendly and helpful. Gave us a few good tips. Great service & communication in English.

Leisure Partner

10/10

Exceptional

15 Apr 2024

Karen

The staff were definitely the highlight!

Leisure Partner

10/10

Exceptional

11 Apr 2024

Karen

The staff were excellent and so was the location

Leisure Partner

8/10

Excellent

25 Mar 2024

Craig

We had a problem with the air conditioning in the first room, which the knew about. However, when we complained they moved us to a different room the next day and the issue wax resolved. The staff were very helpful with any inquiries and had good recommendations for restaurants and sightseeing.

Leisure Family

10/10

Exceptional

22 Mar 2024

Edwin

Great Location

.Great Location, Hotel Security great. Next to a large grocery store. Adjacent to Santa Lucia park for greet walks.

Partner

10/10

Exceptional

20 Mar 2024

Verified traveler

5* all the way. check in desk and unit were all excellent

Friends_and_family Family

2/10

Poor

16 Nov 2023

Verified traveler

Rip off!

Had two wonderful stays here but were very upset and frustrated to be - we felt- ripped off by checking in early 😢
We messaged the hotel a few days before arrival to ask about the arrangements for arriving in the morning- no response. When we arrived the hotel staff had no idea what if any a charge would be to check in early (it was 6am). The room was ready so we took it. Most reputable hotels would either allow an early check in if the room was available, or would be clear on any charge.
We were so annoyed when we checked out to be charged nearly double the nightly rate we had paid, for checking in a few hours early.
Not happy at all, do not recommend, which is a shame as otherwise we enjoyed our stay.
Be clear on your charges and ensure people on reception know what charges are! 😡☹️

Partner

8/10

Excellent

11 Nov 2023

Edgardo

La atención del personal es para destacar, en cuanto a su idoneidad y dedicación en tomarse el tiempo y darnos los detalles de las informaciones requeridas. Gracias

Leisure Partner

10/10

Exceptional

22 Oct 2023

ANA FILIPA

The Loft is great for long stay, loads of space and kitchen area very good. Nice to have laundry room for travellers like us - would be great if it had a changing coin machine. Area around felt a bot unsafe due to homeless people. Although it is very central and easy to walk everywhere.

Leisure Partner

6/10

Pleasant

02 Sep 2023

Leila

Staff had good communication and it was spacious. Unfortunately the bathroom smelled like it had a problem with plumbing even though it was all in working order.

Leisure Family_with_children

10/10

Exceptional

12 Aug 2023

Shannon

Wonderful location, very walkable. Apartment is great, and staff are very friendly. Locals warned about security in the area but it always felt safe. The only issue I had was with the gym, which is very limited. There are few machines and not in very good shape. It’s a hassle to get in. The laundry can also be a hassle. But otherwise the apartment is great!

Business_and_leisure Self

10/10

Exceptional

01 Apr 2023

Paul

Location, amenities, convenience

Leisure Partner

10/10

Exceptional

01 Apr 2023

Lynn

Good, functional certainly located apartments

stayed in the larger apartments which have the bedroom upstairs. Has everything you need. Great location as so close to the center. Clean and the staff were great. Very kind and helpful.

Partner

10/10

Exceptional

21 Mar 2023

Dr Philip J

The friendly staff make this a fabulous hotel.

The ParkPlaza Apart Hotel, Santiago is one of the friendliest hotels we have stayed in on our travels around the world! Location is right in the city, within walking distance to many site’s, restaurants and the metro. The accommodation is exactly as stated in the information. Our room was large, and well maintained with enough cooking facilities and equipment to make meals if required. The bed was very comfortable and the bathroom well equipped. The best thing about this hotel was the staff. All were very friendly, welcoming and extremely helpful. They helped arrange local tours, gave information about city sites and booked taxis for us when required. They could not have been more helpful.

Partner

8/10

Excellent

04 Mar 2023

christian

Ok except for limited garbage can and napkins

Leisure Self

6/10

Pleasant

15 Feb 2023

Alfredo

Rooms need some upgrading, this was very basic.

Leisure Partner

8/10

Excellent

12 Feb 2023

Steven

Great place

Park Plaza Apart Hotel, is a very clean friendly place. Front desk staff were very helpful with all our questions. Our room was a good size. Different setup for breakfast but it worked. To go breakfast( milk, juice, a sandwich yogurt, instant coffee, tea bag and sugar )was delivered to our room the night before.

Partner

10/10

Exceptional

09 Nov 2022

Ryan

Nicely located, friendly staff, clean room.

Leisure Partner

10/10

Exceptional

23 Sep 2022

Paul

The concierges were extremely helpful and very friendly.

Leisure Family

2/10

Poor

16 Jun 2022

Tian

Dont stay there, just dont. Go out find somewhere have good time! This place is no good, almost close to evil

Business_and_leisure Family_with_children

10/10

Exceptional

16 Mar 2020

Verified traveler

Very nice loft suite and the Checkin Staff were very nice and helpful.

Leisure Self

6/10

Pleasant

26 Jan 2020

KC

The location is good. We can get to the civic center area by walking. The hotel is slightly older and the amenities are limited. The front desk was friendly and helpful.

Leisure Friends

10/10

Exceptional

07 Jan 2020

Roz

We stayed only one night. We were allowed early check in and late check out as we had flight the following evening. Location excellent , very clean room , close to metro. Very good value for the money

Leisure Partner

8/10

Excellent

30 Nov 2019

Luiz

Hotel bom com apartamento confortável! Simples e sem grandes luxos porém com um atendimento excepcional. Tivemos suporte da equipe da recepção e das camareiras a todo o momento. O hotel não dispõe de area de lazer, porém, com a rotina de passeio que tínhamos, isso não nos fez falta. Apartamento completo com mini cozinha. Possui geladeira no apartamento, porem não é abastecida (não existe aqueles minibars no quarto).
O hotel está localizado no centro de Santiago, ao lado do Cerro Santa Lucia, é perfeito para quem quer conhecer a cidade e precisa ir pra várias direções.

Partner

10/10

Exceptional

10 Nov 2019

Michael

Great Place

Staff was very professional and courteous. The location was great with a lot of restaurants close by. The neighborhood reminds you of Berkley California!

Self

10/10

Exceptional

08 Jul 2019

Verified traveler

The location, views and comfortable bed. The loft apartment had all the basic requirements and we really enjoyed our stay here!

Leisure Partner

2/10

Poor

03 Mar 2019

pierre

very bad service noise as hell we coulend sleap al all

Partner

8/10

Excellent

15 Feb 2019

Verified traveler

Liked that it was an apartment with kitchen and living room. Kitchen could have supplied dishtowel and potholders. The man at the front desk was extremely helpful. Although it was in another building there was a laundry room.
The air conditioner was located on the first level and there was nothing, not even a fan for cooling the loft where the bedroom was located.

Leisure Partner

4/10

Poor

30 Jan 2019

Verified traveler

Good Location

Reception staff were very friendly and spoke English. Our room was large with a kitchenette including 2 hot plate stove, microwave, refrigerator and just enough crockery and utensils for two. There were no easy chairs to sit on although there was plenty of space to accommodate 2 chairs. There were on 2 small stools to sit at the half table attached to the wall and 1 straightbacked chair. Breakfast was delivered each afternoon on a tray but it is the same thing each day juice, yoghurt/muesli, ham & cheese sandwich, milk, tea & coffee. The sandwiches were dry and only improved slightly if you microwaved them for a few seconds. We would have preferred bread to toast (there was a toaster in room) with condiments.
Location was very good....near subway station and within walking distance to many sites. Self-service laundry is in another building where you have need two keycard access. Outside building “B” is a dispensing machine where you buy tokens for wash cycle and detergent. Tokens are sold in 2, 3 or 4’s but as washing machine instructions are in Spanish I guess 2 tokens would be a light load. The laundry is part of a residential block of 21 floors and the process of using the facility is difficult. We decided to wash our clothes in the bathtub and hang on balcony.
We did experience petty theft by cleaning staff....snack items would disappear each day and it was evident that our belongings were tampered with on a daily basis. Fortunately there is a room safe.

Partner

8/10

Excellent

21 Jan 2019

Nicholas

Good location in Santiago

Great location easy walk from hotel to the centre of town.

Partner

10/10

Exceptional

08 Jan 2019

Verified traveler

The loft was spacious and has a great view to San Lucia hill. The kitchen is well equipped and the stereo speakers in living room is a great plus. Staff at front desk is very helpful, got us a taxi to airport even at 3am.

Leisure Family

10/10

Exceptional

28 Dec 2018

Verified traveler

I love that the breakfast is brought to your fridge the night before.

Leisure Self

6/10

Pleasant

24 Dec 2018

Verified traveler

I like the location. I can walk to the main attractions like. Plaza de Amas, mecardo central, Plaza de Cóntitution, vega market. Also to Santa Lucia Hill and metro .
What I think That need to improve is install more lights since the unit is dark. Having one fan on upstairs bedroom. The air conditioning only works for down level living room. And one more thing that the recieption area should provide drinking water for guests at check in time( lots of hotels have this.

Leisure Self

8/10

Excellent

29 Nov 2018

Gabriele

A Gem in Buenos Aires

In a prime location - everything within walking distance - metro, grocery store, restaurants, cafes, bars and the art district.
The manager and staff are very helpful in all aspects.
Great place to stay.

Partner

8/10

Excellent

03 Nov 2018

Verified traveler

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10/10

Exceptional

09 Aug 2018

Linda

Great location and helpful staff ln duty

Arrived for only 1 night very helpful man behind desk room was very good liked everything

6/10

Pleasant

28 Apr 2018

Verified traveler

Basic hotel and service no more than that

I spend 2 weeks for business trip. My room was on the 16th flowers and very noisy from outside such as running track car, police car, ambulance and stray dog howling during night time. I used ear plugs for sleep seriously. Location is good for everything. It is the apartment hotel, so I can cook my self, but very limited cooking hard wares.

10/10

Exceptional

27 Apr 2018

Shakira

I was only here for 1 night, but I really liked this hotel! Raul greeted me upon my arrival and was very nice and helpful. I did a last minute booking so my arrival was unexpected and their system was down so he couldn't look me up on the computer, but I was still able to get my room in a timely manner. The room was a loft and was nice. I wish I stayed for more than one night! Clean and comfortable. You could hear some street noise, but nothing too crazy. The area is convenient as well. There are many restaurants and cafes o the same street and down the same street is a mall. Plaza de Armas is a quick 10 minute walk away. The front desk was also very nice about storing my bag after check-out while I walked around before leaving for the airport. I would definitely stay here again!

8/10

Excellent

26 Mar 2018

Andrew

Good location, nothing really wrong with it.

Great location, easy check in, large room. However, do not expect to get the two story room shown in the image. We ended up with a much more run down room than we were expecting that looked nothing like the pictures. Each apartment, I am guessing, is different, which is not stated anywhere. We were not in what we would ever call a loft. It would be nice if they used more realistic images of what you are getting.

With that said, the room was clean. It was quiet. We had a great view from our window (on 16th floor I believe?). Shower was hot and had good pressure.

The wifi code they provided us did not work either. There were not enough digits in the code to even get it to remotely work. With that said, the router was in the room and you can just get the code off the back of it (it is named a different network, but works easier than going back to the reception).

Check in was in a different building than the apartment, but you are basically in a building with people who live there and they just rent out random apartments that I am guessing they own.

I had no real issues with the place, just expectations were higher. There was nothing really wrong with the place, just didn't leave me impressed. When they build expectations with specific pictures to try to get you to stay there, then you don't get that, you end up slightly disappointed.

But, my main things were it was clean and a good location for a reasonable price.

Partner