Name: Mercure Santiago Centro
Address: Avda Lib Bernardo O'Higgins,632 Santiago Centro, Santiago, 8330066, CL

10/10

Exceptional

08 Jul 2026

Chin Ye

All is good . Will come back . Safe, quiet, comfortable, convenience, and professional staff .

Self

10/10

Exceptional

17 Jun 2026

Andrew

Great location and friendly hotel

Self

10/10

Exceptional

11 Jun 2026

Floriana

It was a great stay

Self

10/10

Exceptional

08 Jun 2026

Jay

Fernando at the 5th floor bar was great !!!! It helped he spoke English but was very friendly and on top of his game.

Great employee. Facility and rooms were clean.

Nice - rooms a lil out date - needs new tvs and more us outlets - other than that a great spot - right in the heart of downtown !!!

8/10

Excellent

08 Jun 2026

James

Location was very convenient for walking into town but rather remote from railway links. Staff were very pleasant and the suite we had was adequate but not regal.

Partner

6/10

Pleasant

15 May 2026

sydney

There was no ventilation in the bathrooms so there was mold growing on the ceilings. In US terms I would equate to a motel 6 - we were here for 2 nights and it did the job but I wouldn’t stay again

Partner

10/10

Exceptional

17 Apr 2026

Steve

Great room 14th floor overlooking the library - hotel is in a great position for exploring the city

Friends_and_family Family

10/10

Exceptional

09 Apr 2026

Steve

Room was spacious. Breakfast was very good with plenty of great options. Great position to explore the city.

Partner

8/10

Excellent

05 Apr 2026

Elizabeth

Conveniently located, helpful staff, room and amenities were as described. Our room had a nice view overlooking the library and Santa Lucia Hill. However, our key cards malfunctioned frequently, and this seemed to be a common problem for other guests as well.

Partner

6/10

Pleasant

11 Mar 2026

Pieter

Long periods of slow and no internet

Self

8/10

Excellent

09 Mar 2026

Joseph

Good location. Property a bit run down.
Gym machine not working (all 5 days I was there)

10/10

Exceptional

08 Mar 2026

Lin

Central location,very easy to get around.

Self

6/10

Pleasant

25 Feb 2026

Andrea Melissa

Location is central, but the area is not the nicest. The staff is very helpful. Room had a good size, however bathroom was not very clean upon arrival.

Family

8/10

Excellent

15 Jan 2026

Paul

Well maintained and managed mid-tier hotel.

Leisure Self

8/10

Excellent

20 Nov 2025

Richard

Clean rooms, handy location. This is a mid range hotel & for that it’s great. Rooms a bit dark (just 1 more lamp per room please!) but good breakfast & staff keen to help. Ray at front desk is a champion.

Leisure Partner

10/10

Exceptional

31 Oct 2025

Craig

Room was big and clean and comfortable. The rooftop bar and the restaurant were good!

Self

10/10

Exceptional

26 Oct 2025

Eduardo

Very central location. Most city landmarks at walking distance. Friendly staff.

Leisure Self

8/10

Excellent

14 Oct 2025

STEPHEN

Great views from our suite on the top floor. Breakfast underwhelming. Scrambled eggs raw every day. Swimming pool empty and unusable - this was the main Eason we chose this hotel.
Difficult parking situation outside for Uber pickup but this is not the fault of the hotel. Means walking a few blocks to get an Uber.
Room very comfortable.

Partner

10/10

Exceptional

10 Oct 2025

Timothy

Clean room, good bar, air conditioning worked. No complaints at all!

Friends_and_family Friends

8/10

Excellent

01 Oct 2025

Carolina

Hotel is ok with friendly staff but wouldn’t stay in the city centre again.

Leisure Family_with_children

6/10

Pleasant

24 Sep 2025

Carolina

Hotel is good with friendly staff but while the location is central with good access to transport, the area is dirty and full of homeless people.

Leisure Family

8/10

Excellent

18 Sep 2025

Gyan

Good hotel

Leisure Partner

10/10

Exceptional

28 Aug 2025

Ross

Great staff,Restaurant was great,ate there every night.Area not so good after dark

Leisure Family

8/10

Excellent

17 Aug 2025

DIMITRIOS

Overall nice stay, very convenient location. The WiFi at our room was not working at all. Apart from that, no other major issues, good value for money

Leisure Family

4/10

Poor

20 Jul 2025

AMANDA LUNA

Fue imposible dormir por el ruido de una construcción y taladro.
El staff era grosero, principalmente en el restaurante.

Business Self

8/10

Excellent

07 Apr 2025

Wai Moon

Good location

Leisure Family

4/10

Poor

29 Mar 2025

Vikas

Housekeeping was pathetic

4/10

Poor

24 Mar 2025

Leonard

Location to city centre

Leisure Friends

10/10

Exceptional

21 Mar 2025

Joseph

It was a great location as many of the sites were in walking distance. I never needed to take the subway. The staff was very nice and food in the restaurant was excellent.

Leisure Self

4/10

Poor

27 Feb 2025

Edward

the rooms were very nice. only two elevators and only one worked when i arrived. I was promised an early checkin but when I arrived at 9am to early checkin I was told they were overbooked and couldn't accommodate me. i was exhausted from an overnight flight and wanted to rest. this was not how i wanted to start my few days off

Leisure Self

4/10

Poor

24 Feb 2025

Richard

Where do I start? Over the past 40 years I have stayed in numerous hotels, either for work or leisure, and this is the worst example of customer service I have experienced.

I booked and prepaid a 4 night stay at the Mercury Centro Santiago in August 2024. After a 13 hour flight from Madrid, we were told that no rooms were available. There were at least 4 other groups of travellers who were given the same information. Initially, there were 2 staff on duty and they were then joined by a Supervisor (Cynthia). Nobody could give us an honest and clear explanation of the situation. One member of staff told us the rooms had been given to other people, then somebody else said it was a “system problem”. It was a scene of complete chaos and extremely poor customer service. After almost a 3 hour wait we ( and the other people affected) were transferred to another hotel (Novotel) for the first night, eventually getting to our room at 01:00, so we had limited sleep that night.

We were also told that we would be picked up and returned to the Mercure at 10:00 the following morning. We waited until 10:15 in the hotel lobby and despite several calls to the Mercure (no answer) we made our own transport arrangements with an Uber.

I want somebody from the hotel to provide me with a full and detailed explanation of what happened, as well as explain why the hotel does not have a “manual” system in place when the computer system is not working correctly.

Leisure Partner

8/10

Excellent

18 Feb 2025

Federico

The check in process wasn't as expected. We arrived earlier and the rooms was not available ... that is OK. We returned 4 hours after check in time and the room was not still ready

Leisure Family

10/10

Exceptional

09 Feb 2025

Donald

The staff were very helpful and hotel was kept very well. Was handy to many different services

Leisure Family

10/10

Exceptional

08 Jan 2025

Oleg

Very nice place to stay. It's close to everything. Friendly and helpful staff.

Leisure Friends

10/10

Exceptional

07 Jan 2025

Svilen

Very nice hotel but they bolt the front door after sunset

Leisure Family_with_children

10/10

Exceptional

20 Dec 2024

Vanessa

Breakfast is excellent! Healthy food and variety of 🍎fruits 🍒 apricot, watermelon 🍉 etc. good coffee too. Yummy yummy😋😋!!

Leisure Friends

10/10

Exceptional

10 Dec 2024

Heather

Strange ( or lack of) coffee for the kettle in our room. An improvement would be to add a couple of pouches of coffee every day to our kettle area…

I was very impressed by the free coffee provided at the reception area very early in the morning for people leaving early or on early guided tours!

Good reception staff

Leisure Partner

8/10

Excellent

03 Dec 2024

Loretta

Good location

8/10

Excellent

03 Dec 2024

Thomas

Good location

Leisure Friends

8/10

Excellent

01 Dec 2024

Verified traveler

Overall ok stay

Central location but bit dodgy outside. Nice shower but had mould on ceiling. The pool was nice to chill by. It gets sun from around 11am until 4pm for sunbathing. They have a bar there as well which does food. The cleaning of the rooms is really bad. Big sized room

Partner

10/10

Exceptional

17 Nov 2024

emilie

Property was great and secure. AC works well. Bar was lovely

Business_and_leisure Friends

2/10

Poor

11 Nov 2024

Robert

The front desk staff was not friendly and did not help in rectifying the mistake they made in booking our room as we paid extra for a room with a view and instead were given a room with no view right beside another building. They would not even provide complimentary breakfast. We love Santiago but will never stay at Mercure again.

Leisure Friends

2/10

Poor

10 Nov 2024

Samantha

It's pretty gross and in a bad are

This hotel was disturbingly dirty. The shower had black mold and the bed was basically a cardboard sheet. Also not in a safe area so don't recommend staying here!

Partner

10/10

Exceptional

10 Nov 2024

Marie-Pierre

Good location, safe

The hotel is modern with friendly, english speaking staff at reception. Nice breakfast buffet. Pool and bar on the 5th floor terrace.
Well siruated to explore on foot.
You can coordinate an airport transfer for 29 000.

Partner

6/10

Pleasant

07 Nov 2024

Kristell

The hotel was good, but the downtown area was dirty.

Leisure Family

8/10

Excellent

07 Nov 2024

Michael

Well located, safe & comfortable hotel. Awesome shower!!

Leisure Partner

2/10

Poor

07 Nov 2024

Verified traveler

Reception gave me a key card for someone else’s room when I checked in. Unacceptable.

Otherwise the hotel is fine, but a bit tired. It’s on a busy road but convenient walking distance to restaurants etc

10/10

Exceptional

04 Nov 2024

Julie

Good hotel in convenient downtown location. Staff very helpful. Good knowledge of food allergies and gluten free options. Nice outside area with a small pool

Leisure Partner

4/10

Poor

20 Oct 2024

Jo

Not the best start to my stay - despite informing the hotel that my arrival would be from about 2pm, when I arrived at 2.15pm I was told that my room wouldn’t be available until exactly 3pm but this would give me time to buy lunch. Definitely not what I needed after almost 24 hours of travelling from the U.K. when all you want is a shower and a change of clothes. Just felt like I was being stalled so I’d buy lunch in the hotel whilst I waited.
Whilst I was eventually able to get into my room just after 2.30pm it wasn’t the best start to my stay.
Otherwise hotel is ok and right by a metro station. Though a walking tour guide said the area wasn’t that safe for tourists so wasn’t a relaxing stay.

Leisure Self

4/10

Poor

14 Oct 2024

kimberly

Based on previos reviews we were expecting a very comfortable and welcoming stay at this property. The facilities were pretty good but the staff were overall unfriendly or unhelpful. The gentlemen at the front desk were dismissive and unhelpful in minor matters such as sorting out our inclusive breakfast. We would not recommend or stay here again.

Leisure Partner

8/10

Excellent

07 Oct 2024

Sofia

.

10/10

Exceptional

02 Oct 2024

Juan

Great customer service clean bedrooms and convenient located for touring but a bit of an unsafe area and I got promised an email or call about my lost credit card but it’s been a week and have not heard from them

Leisure Family

10/10

Exceptional

26 Aug 2024

Claudia

.

Leisure Friends

10/10

Exceptional

26 Jun 2024

Jonathan

Was great

Leisure Friends

10/10

Exceptional

02 Jun 2024

kareem

Centrally located, excellent and close transport services, friendly staff at reception, clean and safe place for tourists with good safety procedures, place is clean and pleasant with excellent size of rooms ….
Unfortunately no daily supply of coffee and tea in the room only in the initial first day.

Leisure Self

8/10

Excellent

01 Jun 2024

Khaled

Excellent location

Leisure Partner

10/10

Exceptional

20 May 2024

Liangsheng

Stuff so nice

Leisure Family

8/10

Excellent

30 Apr 2024

VIVEK

Close to a train station and lots and shops and food. Not quiet but very busy the area. The hotel is just fine

Leisure Friends

8/10

Excellent

15 Apr 2024

N Ray

No service for carrying baggage. Access to hotel is on a high traffic bus stand.

Leisure Self

8/10

Excellent

12 Apr 2024

Hui Kan

Stay for 2 nights, only provide 2 nestle coffee pods. When asking extra, they said there are only 2 free for the 1st day and we have to purchase coffee at their restaurant. We travel around and this is the first time stay in a hotel without in room coffee.
Request toilet paper but received bath towel instead.😅
But very good front desk and security guard👍

Leisure Family

8/10

Excellent

24 Mar 2024

Dylan

It was dirty

Leisure Family

8/10

Excellent

18 Mar 2024

Yuen Kwan

Mercure Santiago Centro
Pro: very good location, walkable to many attractions in city centre, delicious breakfast
Con: hotel dated especially bathroom and shower recess

Leisure Partner

10/10

Exceptional

17 Mar 2024

Hina

Good location, good service

Leisure Partner

8/10

Excellent

11 Mar 2024

Steven

Property is right in the heart of Santiago. It was convenient to many points of interest. There was security at the front door at all times. It felt very safe.

Business_and_leisure Self

8/10

Excellent

10 Mar 2024

Verified traveler

The hotel was in a great location to explore the city and was clean. The roof terrace and pool were nice too. However the shower head in my room looked like it was about split and the water poured out over the top when in use. Another couple were also assigned my room and walked in while I was in bed. Fortunately they were nice and left immediately but the situation could have been different and as a young woman alone, it left me scared that it could happen again despite promises from reception that it wouldn’t.

Friends_and_family Family

6/10

Pleasant

22 Feb 2024

Tak

The property overall is well kept in the reception, hallway and other general areas. The room is spacious and comfortable except the bathroom where work definitely needs to be done. Air conditioning is quiet and efficient.
The hotel is located next to the Santa Lucia subway station and a bus stop which makes getting around easy. However, the area outside the hotel is dirty and makes people uncomfortable.

Leisure Partner

10/10

Exceptional

21 Feb 2024

James

Staff was very helpful and flexible. Air conditioning worked well. The bed was firm. Good value for the money.

Leisure Self

6/10

Pleasant

13 Feb 2024

Tomasz

A 4 stars hotel with the service of 2 stars hotel

The 4 stars hotel provides with the kettle in the room and 2 tea bags. Then asks for the money to refill tea bags when the first two were used. Coffee not provided. Water bottles provided only on the arrival. Somehow unfriendly way to let us in at the front door (though also depending on the door man). They QR code system with the menu and service by the pool. Though trying to get attention of the bartender using this system can take you for ever. After 3 attempts to call the waiter/bartender via QR code call system we gave up and left the pool area.

Partner

10/10

Exceptional

07 Feb 2024

Tak Fai

Hotel is Great!
Only area has some homeless !

Leisure Family

10/10

Exceptional

28 Jan 2024

Ihsan

This is a great hotel for the price. Comfortable and clean. Very friendly personnel.

Leisure Friends

6/10

Pleasant

23 Jan 2024

Robert

Gritty area, where even the hotel staff advised not to use our cellphones in public, for fear of robbery.

Leisure Friends

6/10

Pleasant

07 Jan 2024

Cynthia

My favourite part of this property was the location. Very centralized and walking distance to everything in my opinion. Areas for improvement: (1) the concierges always had an attitude that I appeared to be annoying them when asking for simple things (ie putting coffee on my tab, or recommendations, or when my room key stopped working). (2) the wait staff at the outdoor bar was very slow and it was more bar service than actually being served (3) when leaving in the morning, I requested a taxi. The concierge said that the taxi would ONLY accept cash, and it was $3000 pesos more than I paid coming from the airport. I felt scammed but due to my limited Spanish felt like I was in a bind. The concierge should have just called another taxi for me as I requested. I cannot said I’d recommend this hotel, given the subpar customer service.

Leisure

8/10

Excellent

03 Jan 2024

Jonathan

I think for some from the US it could be a bit intimidating having to choose from a lot of local hotels not representing the chain brands where used to. Rest assured that this hotel is at least as good, if not better than in some ways, as any Hilton, Marriott, Windham, or Holiday Inn.

Getting here from the airport was more expensive than it could have been. Had we contacted the hotel directly, we likely may have gotten the ride for 25k instead of the 40k our illegitimate \"taxi charged us. The front desk was very helpful in arranging this for us when we checked out and headed to our next hotel. In general, hotel staff was very friendly and helpful with advice, almost always in fluent English, anytime we needed it. They provided local recommendations and even warnings about places to avoid when going out, especially at night. One staff member even called out to me as I walked out the door to let me know I'd forgotten my phone was in my back pocket. Further, he recommended places to go to get drinks in the area because those at the hotel were so expensive.

Our room was perfectly positioned with a view of the National Library and the adjacent Santa Lucia Hill, both of which we easily reached from the hotel by walking. The room was clean and comfortable and included outlets that fit US style 110 volt plugs. There was a main light switch on the wall near the beds - I like this feature in hotels and it's becoming more common these days. Things were generally clean.

Leisure Family

6/10

Pleasant

24 Dec 2023

Marla

Need up-grades.

Sheets too small for bed. Rooms need some fixing up. Staff friendly & helpful.

Partner

10/10

Exceptional

22 Dec 2023

Martin

Confortable hotel in the center. Near the subway but it’s not the friendliest area in town. Could be dangerous at night.

Business_and_leisure Self

8/10

Excellent

15 Dec 2023

Mary

Lovely staff, great hotel, sketchy location

The most outstanding part of the hotel was the staff. The front desk staff, particularly Ingebord, were amazing. The staff helped us book two tours on ChileTours and they were excellent. We visited Valparaiso on one tour and the Concha y Toro winery on the other.

The only problem we had was that the area is dangerous. Thieves attempted to rob my husband and I just steps from the hotel’s front door. I would recommend that you stay in the hotel, eat there (they have a restaurant and a bar), and leave only when you need to go on a tour or to the airport. Also, I would recommend asking the wonderful people at the front desk to get a taxi to the airport rather than getting an Uber. Uber means waiting outside the hotel for the car and that gives thieves an opportunity. We met our taxi driver in the lobby and were escorted to the secure basement where the taxi was parked. I would not go outside the hotel at all at night. But it feels perfectly safe in the hotel. There was a Santiago police office in the hotel at all times.

Other than the security outside the hotel, we really enjoyed our stay at the Mercure. The staff were incredible. A big thank you to Ingebord.

Partner

10/10

Exceptional

04 Dec 2023

Grace

Great place to stay, not too far from the airport. The concierge was very helpful and informative. Conveniently located right next to the metro, made it easy to get around the city.

Friends_and_family Friends

8/10

Excellent

02 Dec 2023

Alonso

Excellent location if you want to stay downtown. Hotel is nice and helpful. Room is large enough and clean. The only problem is one elevator was working so i give 4 stars

Leisure Partner

10/10

Exceptional

29 Nov 2023

Jose

Muy buen servicio en gral gracias .

Business

6/10

Pleasant

18 Nov 2023

Verified traveler

Disappointed

I was really disappointed. The internet was absolutely awful, the room was dated, the gym was incredibly basic with old equipment and a single free weight option. When I rang reception from my room they were unhelpful, didn’t follow through on what I ask for and were really not interested in helping or listening to me properly. My experience at check in was however positive and Gustavo was a delight, as were the housekeeping team.

Self

10/10

Exceptional

16 Nov 2023

Neil

Best value in Santiago. The hotel is in a very convenient location literally across the street from Santa Lucía Hill.

Staff is great.

Amazing water pressure in the shower.

Leisure Self

10/10

Exceptional

15 Nov 2023

Karla

The location is perfect for exploring the city by public transportation and on foot as it is next to a metro station & many bus lines. Lots of restaurants close by and walking distance to the cathedral & parks.

Leisure Partner

10/10

Exceptional

14 Oct 2023

Rommel

Staffs were very nice and friendly; Mercure is centrally located; the check in process could be a bit busy due to many patrons waiting in the lobby…

Leisure Self

8/10

Excellent

15 Sep 2023

Pavel

The hotel itself is of a good value but the sidewalk area around the hotel and surrounding area is a bit bleak, not the hotel's fault by any means. The staff was very nice and professional.

Leisure Self

10/10

Exceptional

18 Aug 2023

Edward

An almost-elegant hotel truly worth staying at. The staff were very helpful working around my limited Spanish and really seemed to care for my comfort. My room was spacious and had a fairly good view. The included breakfast was great, just short of excellent as it was sans pancakes, waffles or bacon. During my one dinner eaten here, there was a billing glitch that became unnecessarily uncomfortable and was found to have been an error/omission during check-in. I was given an apology and believed it to be sincere. This hotel is perfectly located for eateries, sight-seeing and metro stations. Should I revisit Santiago, I would gladly stay here again!

Leisure Self

8/10

Excellent

02 Jul 2023

Rhian

Great base to explore Santiago

I had a good experience at the Mercure. I thought the location very convenient - on a busy main road, but I couldn’t hear any road noise from the bedroom. It’s next to a metro station, and very walkable to many of the attractions downtown, so it was great place from which to see Santiago. Breakfast was mostly continental (with eggs and sausages as hot) but plentiful and tasty. The Reception staff were lovely and friendly.

Self

10/10

Exceptional

27 Jun 2023

Jay

right in the center of the city. next to a metro station

8/10

Excellent

12 Jun 2023

John

Property was in a central location and well kept, would recommend for someone staying in the area.

Leisure Family

8/10

Excellent

25 Feb 2023

Colin

Good Central Location

Modern facility, moderately good breakfast, front desk service very good, great central location but curbside appeal sorely lacking, traffic noise was well-muffled but the internal venting of air was very loud, air conditioning was good but,when on, the monitoring light lit up the room at night, daily cleaning was very inconsistent

Partner

10/10

Exceptional

16 Feb 2023

Juan

Excelente location and beautiful hotel

Leisure Partner

10/10

Exceptional

05 Feb 2023

Paul

We enjoyed our 1st visit to Santiago Chile

We enjoyed the Mercure Santiago Centro hotel. The hotel was very clean and the staff were very helpful and friendly. My wife especially enjoyed using the pool all three afternoons during our stay. The hotel staff also helped us with our questions about where to eat and shop and finding the nearby Hop On Hop Off bus stop. We highly recommend the Mercure and would stay here again.

Partner

10/10

Exceptional

31 Jan 2023

Michael

Very clean and great location

Leisure Partner

10/10

Exceptional

31 Jan 2023

Yolanda

Very convenient location, excellent facilities and kind staff

Business Self

10/10

Exceptional

29 Jan 2023

nancy

Excelente atención y limpieza

Leisure Self

8/10

Excellent

25 Jan 2023

CHUNG-YUEN JOHNNY

Good service

Leisure Self

10/10

Exceptional

15 Jan 2023

Sheldon

Great location, good value

Clean and comfortable, excellent location, fine breakfast, very good overall value. The only issue was that the airport taxi we booked through the hotel didn’t show

Partner

8/10

Excellent

08 Jan 2023

Michelle

Staff was very nice and hotel was well kept with pleasing decor

Leisure Family

10/10

Exceptional

07 Jan 2023

Brandon

The property was very nice and clean. The front desk and all the staff was quite helpful. I wish the breakfast started at 6AM because some day tours leave early and you don’t get time for breakfast. The area around the hotel is also a bit run down and trashed with graffiti but I always felt safe at the hotel and the staff was amazing.

Leisure Family

10/10

Exceptional

15 Dec 2022

NORMAN

Very nice front desk personnel.

Leisure Partner

8/10

Excellent

10 Dec 2022

Simon

Location is good. Peoples working there is nice and helping.