Le Méridien Santiago

10/10

Exceptional

19 Feb 2026

William

Everything was excellent, great location, great service, great room, very nice pool and amenities, and wonderful breakfast

10/10

Exceptional

08 Feb 2026

Elizabeth

The location was good for walking to attractions, museums and restaurants. The room & beds were very comfortable. They stored our luggage after check out before our late evening flight.

Leisure Family

10/10

Exceptional

02 Feb 2026

DAVID

staff was wonderful!

Partner

8/10

Excellent

30 Jan 2026

Ravinder

Didn’t have breakfast

Partner

10/10

Exceptional

08 Jan 2026

Hong Tu

Great staff

10/10

Exceptional

03 Jan 2026

Jiang

Good

10/10

Exceptional

29 Dec 2025

Karen

Courteous staff. Quick check-in. Comfy beds. Nice size rooms. Carpets need replacement.

Partner

10/10

Exceptional

27 Dec 2025

Debasish

Nice

Leisure Self

10/10

Exceptional

06 Dec 2025

GILBERT MENDOZA

Kudos to Hotel Meridien for having Ms Ana Echeverria and Mr John Freire. They are helpful, friendly and accommodating. A pleasure to stay here. The room is immaculate, food delicious. The Hotel close to Metro yet quiet, safe area.

Leisure Family

2/10

Poor

30 Nov 2025

Kunal

Carpets and room quality was awful. Old tv and no options to streaming services or screen mirror options. Very disappointi g for a \"five star\" hotel

2/10

Poor

15 Nov 2025

Amy

this is not a 4 star hotel, 2 star at best. stained floors, peeling walls and smelly carpet

10/10

Exceptional

04 Nov 2025

Laura

Desk Officer Gonzalo was outstanding providing us a great welcoming, tips for the city and staying as well, he made sure to book reservation at a restaurant for us and to upgrade our room due to a A/C malfunction. Great work!

Partner

10/10

Exceptional

02 Nov 2025

Nicole

Excellent

Business_and_leisure Friends

8/10

Excellent

31 Oct 2025

Onat

Good overall stay. Staff was excellent. Area around the hotel did not feel safe.

Leisure Friends

2/10

Poor

02 Sep 2025

RODRIGO

not clean, insecure area

2/10

Poor

29 Aug 2025

Tomasz

The hotel is terrible

This isn't a hotel, it's a shambles. It's completely dilapidated, old, and dirty, with carpets caked with grime. Out of three elevators, only one works, and the wait time exceeded 20 minutes. You had to call the front desk to get a poker player to take the elevator up to 22 floors. It's a joke. A miniature cookie as an apology, a joke? I'm surprised a chain like Le Meridien would brand this hotel as a disgrace. for the price they charge the value for money is absurd

Self

4/10

Poor

23 Feb 2025

Gregory

Unsafe neighborhood.

I really want to give this hotel a better rating because the staff was great. That said, I can't possibly recommend this hotel. The neighborhood isn't safe after dark. Several locals that I talked to told me that this is a crime infested area, and an American tourist was actually stabbed to death last year in this neighborhood (I looked it up. It's true). They have giant metal gates that lock down the hotel after dark. The hotel itself is in desperate need of a facelift. The carpets are stained everywhere. The phone in my room didn't work. The TV was incredibly outdated. The food in the restaurant and bar was outdated and extremely overpriced compared to restaurants in town. I can look past a lot of the cosmectic things, but the fact that this neighborhood is extremely unsafe by itself compels me ot urge people not to book here.

Self

10/10

Exceptional

16 Feb 2025

Anita

Lovely staff, hotel had everything you need, lovely pool, most things are walking distance, metro nearby. Lastarria is a safe area to stay, especially if traveling alone.

Leisure Self

10/10

Exceptional

05 Feb 2025

Donald

Staff were very helpful and friendly

4/10

Poor

02 Jan 2025

Niall

-

6/10

Pleasant

17 Sep 2024

Rodrigo

Outdated rooms as well as some of the common areas (3rd floor -spa, gym, changing rooms, lockers & pool). Good location and generally good service from staff.

Business Self

8/10

Excellent

13 Mar 2024

Kevin

Just as almost everybody else has said, the neighborhood isn’t nice. There is a bohemian neighborhood a short seven minute walk. A certain name change to Le Meridien, they still have a lot to do to bring this hotel up to Marriott standards.

Leisure Self

10/10

Exceptional

13 Feb 2024

Randall

Not the safest area but had very easy access to the subway. The hotel’s sparkly hour was very nice with the opportunity to meet other patrons…and the staff was the very best!!

10/10

Exceptional

23 Dec 2023

Francine

Wonderful hotel and staff.

We really like this hotel. One of the best so far. It is very close to the main tourist attractions, which allowed us to walk to. However; what we enjoyed the most was the hotel staff. They were so polite and ready to help us with our needs and answering our questions. The two concierge/ bell men were especially helpful in telling is what to visit and how to get there. They also continuously reminded us to be careful for pick pockets and they were right as we met people that were robbed during their stay. Highly recommend to all travelling to Santiago to stay at this hotel.

Partner

6/10

Pleasant

15 Dec 2023

robert

Book directly

Don’t book this through hotels.com if you need to make any adjustments.

They let me know that because it was third party there was nothing they can do.

8/10

Excellent

15 Oct 2023

MARTHA

The building is old and outdated. In the process of been remodeled. The carpets are dirty and stain. Even though the sheets and towels are clean, the whole building look nasty because the carpets.

Leisure Family

6/10

Pleasant

29 Sep 2023

Luis

Location is excellent; 5 min walk to the subway and dozens of bus stops at your doorstep. The area around the hotel is quite rundown; business closed. The closest restaurant area is 15 min away. The property is in the middle of restoration; will belong to Marriott as of December. The rooms are certainly not in best shape. Dirty carpet and dated furniture.

Leisure Self

10/10

Exceptional

09 Feb 2023

Jia ling

Very friendly staff

Leisure Family

10/10

Exceptional

23 Jan 2023

Simon

Good location !

Leisure Friends

4/10

Poor

05 Jan 2023

Jon

It does not show on the hotel listing, but the Crowne Plaza was at the epicenter of civil protests 2-3 years ago. As such, the neighborhood is still very much boarded up and graffitied everywhere. It's very close to Lastarria but the immediate surrounding of the hotel is desolate.

Additionally, the photos on the listing are not up-to-date. While it looks like some renovations have been done to the entrance and common (eating) areas, the hotel is a bit shabbier than the photos let on. There was some mould on the ceiling of our bathroom and the wood on the doors was in bad shape from lack of bathroom ventilation. The rooms are in need of an upgrade. The bed was very comfy and clean, though.

We were particularly annoyed that the listing shows photos of a nice, well-equipped gym (which is a must for us when travelling). However, 1 of the 3 photos of the gym is clearly not at this hotel (the one with the pullies).

Lastly, the Expedia listing mentioned the pool would be open from November to April. We arrived Nov 19th and the pool was not open and did not seem to be in the process of opening shortly. I recommend you look at the Crowne Plaza website directly to see if it's open or not.

Leisure Partner

8/10

Excellent

03 Jan 2023

Patricia

Area around the hotel is sketchy as hell.

Leisure Self

4/10

Poor

17 Dec 2022

Ronald

Hotel is very tired. It is walled in behind guarded heavy security gates. The immediate area is awash in graffiti, and all stores and shops in the immediate area have permanently closed. Carpeting was worn and dirty and toilet did not flush properly.

Leisure Partner

6/10

Pleasant

27 Oct 2022

Verified traveler

Needs a makeover

The hotel is very tired: decor and tech-wise.
Most staff lacked friendliness except Richy, who provided a welcoming touch.

Business

6/10

Pleasant

09 Aug 2022

Grachiia

Good staff, clean and comfortable rooms, but a terrible restaurant, both in terms of cleanliness, the competence of the staff or the quality of the food does not reach the level of a street eatery in Zimbabwe.

Business Self

10/10

Exceptional

16 May 2022

Johanna

Excellent comeback for this hotel in general, clean, nice staff and overall superb!, only problem is the accessibility, because due to the manifestations of Some groups, the had to put up a barrier, NOT the hotel´s fault, but still...

Leisure Self

10/10

Exceptional

30 Apr 2022

Orlando

Excellent

Leisure Family

6/10

Pleasant

28 Dec 2021

thomas

Couldn't tell you. Didn't stay here. Just want to get of message from hotel.coms sending me constant reminders.

Partner

2/10

Poor

09 Feb 2020

John

This property is closed as it is under renovation. Showed up to a closed building, the reservation had been transferred to the Intercontinental across town. Didn’t know anything about this, a construction worker had to tell me lol. He wasn’t even working on the property. Lucky me for finding someone to tell me. What a joke..

Leisure

10/10

Exceptional

03 Feb 2020

Verified traveler

This review is for the Intercontinental Hotel. All was great

Leisure Family

2/10

Poor

27 Dec 2019

Franck

Hotel was closed, I did get moved to some other hotel but I would have liked to be informed of the change ahead of time, instead of wasting over 30 minutes to find the new hotel location

8/10

Excellent

06 Jul 2019

Susan

July, 2019

The Staff are absolutely fantastic! Available for every little need and so nice. I had a little trouble with heat and the hair dryer but that wasn't too bad. The location was great and everything you might need is on site. I would highly reccomend for the value.

Family

6/10

Pleasant

04 Jun 2019

Verified traveler

The location was pretty good and the lobby was very nice.

Leisure Partner

8/10

Excellent

30 May 2019

David

Be VERY careful at night within the immediate vicinity of this hotel. My iPhone was ripped out of my hands (i.e. stolen) by a guy riding down the sidewalk on a bike at a high rate of speed (on the same side of the street as the hotel, about a 30-second walk from the hotel’s entrance) at 8.15pm, last Wednesday night 5/22/19. The staff was helpful in allowing me to make the necessary phone calls shortly thereafter and also helped me use the guest computer next to the front desk. The room was comfortable. Nice bed. Great room rate.

10/10

Exceptional

02 May 2019

Verified traveler

Great location!! Walking distance to Bellavista and Listeria.

Shower curtain was nasty!!

Leisure Friends

10/10

Exceptional

23 Apr 2019

John

Loved it!

Great hotel in excellent location for walking around Santiago.

Partner

10/10

Exceptional

21 Apr 2019

Joshua

Great location. Excellent service.

Great location. Easy walking distance to good restaurants and most of the important historical sights. Nice hotel bar with live local musicians. Staff was very welcoming. Older hotel but well maintained. We would definitely stay here again.

Partner

10/10

Exceptional

14 Apr 2019

darren

All good, friendly and helpful staff, service was good

Partner

2/10

Poor

11 Apr 2019

B

Horrible management accusing us of things we didn’t do

Business Self

10/10

Exceptional

05 Apr 2019

George

Great location. Courteous service. Excellent Dining room.

Leisure Partner

8/10

Excellent

13 Mar 2019

Verified traveler

Great position excellent staff, corridors a bit tired

Leisure Partner

10/10

Exceptional

13 Mar 2019

Frequenttravell

Great location in middle of town.Near university and ten minute walk from historic district.

Leisure

10/10

Exceptional

07 Mar 2019

Lesley

Excellent service and friendly staff

I very much enjoyed my stay. The service was excellent and the staff very helpful and friendly. They answered all my questions. I was lucky to be upgraded to the concierge floor based on the price paid along with my IHG membership. Excellent concierge service and wonderful food.

4/10

Poor

01 Mar 2019

Verified traveler

Really disgusting.

Honestly, on of the worst hotels i have every stayed in. Walls in the hallway were scuffed and filthy to the point that it look like i was in a cheap roadside motel. The first room I was assigned already had people in it, the second room had a smell of cigarette smoke and had a dirty bathroom. I finlally stayed in my third room, but it was in rough shape as the baseboards were falling apart and the carpet was gross. This hotel needs a serious renovation, it is more in line with 2 star hotel options in its current condition.

8/10

Excellent

21 Feb 2019

Andre

Will stay again

Good location. Room was comfortable. No problem with WiFi in the room. Excellent buffet breakfast. Overall a good experience.

Partner

6/10

Pleasant

20 Feb 2019

Verified traveler

The pool is amazing. Some staff is super rude to guest and anyone who comes to visit.

Leisure Family

10/10

Exceptional

12 Feb 2019

Ian

Loved our stay five star service

Excellent hotel in convenient location.
We had to rush to hospital emergency and staff responded with care and attention
We upgraded to executive suite well worth extra value
Strongly recommend

Family

8/10

Excellent

09 Feb 2019

Paul

Great Stay

Fine hotel. On a main road. Has easy parking. Excellent staff, fluent in English. Large room on executive level, well air-conditioned and quiet, looking out across the city to a mountain. Hotel renovated but needs new carpets. Small but very good breakfast in executive lounge. A pricey but delicious hotel restaurant, at least the fish and seafood we tried for lunch. Room service prompt but food decent rather than special. Has a Starbucks. Close to Fuente Alemana, a marvelous sandwich restaurant. Close to banks and ATM and money exchange, within walking distance of a good bakery and a supermarket. Near downtown but beware the expensive hotel taxis which charge a flat fee - very clean taxi though. And you can get cheaper taxis at the street. Bus service just outside hotel. Surrounding area full of minimarkets and restaurants.

Partner

10/10

Exceptional

06 Jan 2019

Verified traveler

Very good Location close to attractions good public transport shopping safe around Great amenites

Leisure

10/10

Exceptional

01 Jan 2019

Verified traveler

Really liked the property, love the area, and the roof top lounge area!

10/10

Exceptional

22 Dec 2018

Benjamin

Safe and comfortable choice.

We had a very pleasant stay for 2 nights. Close to walk to most places. Nice sized room with a bit of a view. Quick check in and helped us arrange an airport transfer at last notice. Will stay again on my next visit.

Partner

10/10

Exceptional

09 Dec 2018

Hans Kristian

Great service

We had a short but really nice stay, very helpful staff

Friends

10/10

Exceptional

07 Dec 2018

Verified traveler

Only complaint was that hotel's site showed it providing airport trans. Not!! Caused big inconvenience as took cruiseship's bus from port to airport and then cab, when could have gotten trans directly from port. However, they made up for it. Site said breakfast buffet avail for $19.95 when it was free. And, although I didn't pay fore a suite, I got one. Plus, they allowed me to checkout at 1600, free of charge, for an evening flight. Another bonus location-- was good--walkable to Plaza de Armas.

10/10

Exceptional

06 Dec 2018

Verified traveler

Very nice hotel close to great restaurants and walking distance to main square attractions and supermarkets also close by. Love the room service too.

6/10

Pleasant

24 Nov 2018

Peter

The bed and linens were good.
The trim around the floors was in need of painting and the bathroom door was deteriorating at the bottom. The carpets in the hallways and room were really dirty and needed cleaning or replacing.

Leisure Partner

10/10

Exceptional

19 Nov 2018

AncientMariner

Great location with very good security and service. Local amenities available within walking distance. Stayed here repeatedly through six weeks of travel,with no regrets. Repeated stays allowed for non-required luggage to be left safely behind for later retrieval.

8/10

Excellent

04 Nov 2018

Linda

A good place to stay in Santiago

Overall this was a very nice hotel. I only cut a star because the carpeting was looking a little tired, and our hair dryer blew up and a light was malfunctioning. The staff was excellent and very attentive. It was located very close to a subway station, as well as some very nice parks that go through the city with wonderful statues. We didn't find a good place to dine that was close. The breakfasts in the Hotel were okay, but without as much selection as some other high-end hotels. Our price through hotels.com made it a very good value for the city.

Partner

2/10

Poor

03 Nov 2018

c

they took my guarantee deposit and did not want to give back, swimming pool was small and dirty

10/10

Exceptional

02 Nov 2018

Wally

Staff response and friendliness was very satisfying. Location is excellent where access to parks, a large mix of restaurants and museums is very walk-able.

10/10

Exceptional

23 Oct 2018

Bernardita

Happy first timer

It was a great place to stay with a child and elderly person. All the front door help were amazing with my son who just ran around and kept asking questions to everyone. The overall experience was great and once the pool was opened even better! Will for sure stay again.

Family

8/10

Excellent

20 Oct 2018

Shih

Very close to the city. But el internet of the hotel is not good

6/10

Pleasant

18 Oct 2018

Verified traveler

Fine location
Slightly old but still okay in terms of cleanliness.
When the bathroom flooded overnight, they fixed it the next day whilst we were out but wouldn't let us change rooms. We couldn't use thebathroom that morning.

10/10

Exceptional

13 Oct 2018

Verified traveler

Convenient location

We had a pleasant stay at this hotel and handy for sightseeing. Hotel staff very helpful. Starbucks in hotel so convenient if breakfast not included. Bed was confortable and good size room. I would recommend this hotel.

10/10

Exceptional

11 Oct 2018

AncientMariner

Great rooms with ample amenities and supplies. Small details can make all the difference. Very responsive and courteous staff. Great complementary breakfast.

8/10

Excellent

07 Oct 2018

anh khanh

Breakfast is not value of money

Good

Friends

8/10

Excellent

27 Aug 2018

Judith

Quiet, comfortable, clean
and great location. Gym facility not great but has the basics.

10/10

Exceptional

14 Aug 2018

elizabeth

great location, polite staff, giant hotel, breakfast buffet

6/10

Pleasant

11 Aug 2018

Verified traveler

Old hotel. Terrible traffic to get there. Or to leave.

10/10

Exceptional

04 Jul 2018

Verified traveler

Excellent

Room is clean, comfortable and big with updated facilities. The hotel is close to many major attractions of Santiago. Service is excellent. Breakfast buffet has hot foods, and good for this region, but not as comprehensive as those in Asia. Highly recommend this hotel for Santiago for pleasure and business.

Partner

10/10

Exceptional

25 Jun 2018

Ray

Wonderful hotel

Just wonderful in every way

8/10

Excellent

08 May 2018

Clayton

The carpets need to be cleaned or replaced. Doesn’t give a good first impression
Breakfast was amazing
Overall a good experience!

Partner

10/10

Exceptional

02 May 2018

andrew

Really happy with our stay

Paid for the top floor breakfast and had unlimited drinks and food which we took full advantage of. The breakfast service was awesome from Jorge. Good location, hoping to stay again on our next stop over in 4 weeks time.

Partner

8/10

Excellent

25 Apr 2018

Ana

Great Location

It has an excellent restaurant on the 2 nd floor!! Room service could be better.

6/10

Pleasant

29 Mar 2018

Nancy

Good location

The hotel staff was nice and helpful.
There was a few mix up with room service.
The hotel had stained floors and walls.
The restaurant bar Trafalgar was very good and had happy hour everyday with live musicians.
The hotel was easy access to Santiago and tour guides would pick up at this hotel.

8/10

Excellent

08 Mar 2018

Verified traveler

Hotel staff was very friendly and helpful. Very good experience at this hotel. Great location in downtown Santiago.

6/10

Pleasant

04 Mar 2018

Emma

Business hotel

The hotel appears to be in the process of being modernised and the new areas (lobby, restaurant) were nice but the rest is quite tired and in need of renovation. It’s a big hotel and 1 out of the 3 lifts didn’t work when we were there which was a hassle when we checked in and out with large cases. We were moved from our first room as it was dirty. The second room was clean but tired. There is very little in the immediate area but it’s only a short walk to the Lastarria area with nice bars and restaurants.

Partner

8/10

Excellent

25 Feb 2018

Hector

Location

The best asset of this property at this time is the location. It is walking distance from some of the sites as well as the Bellavista are with plenty of bars and restaurants (Constitucion street and Puo Nono Street). The gym/spa area is old and not well kept. The carpets need to be change. Staff is friendly, welcoming and helpful. Overall is a good place to start if you are planning to walk around Santiago.

10/10

Exceptional

11 Feb 2018

Randy

Nice hotel close to tourist attractions.

We did a lot of walking as there was plenty to see. The hotel was located close to the subway, shops and other amenities.

8/10

Excellent

08 Jan 2018

Jon

Good quality hotel in reasonable location

Hotel is close to metro stations and in walking distance of the restaurant and bar districts. Good quality hotel at a reasonable price.

8/10

Excellent

02 Jan 2018

Jose

Nice hotel, close distance to all Santiago areas

Nice location to be at if you’re visiting Santiago.

4/10

Poor

26 Dec 2017

Jose

Nothing like expected from a Crowne Plaza

The walkways and rooms smell like humid, moisture...the whole air conditioner system need to be upgraded.

10/10

Exceptional

29 Nov 2017

Noa

Nice hotel near to all and comfort

It is the first time in several years that i really sleep well and rest. It is a great place

8/10

Excellent

19 Nov 2017

Verified traveler

Overall a good option

Good location, walkable, decent amenities, good staff, good view, I didn't like the carpet in my room too old and may be not quire clean, overall a good option.

10/10

Exceptional

04 Nov 2017

Verified traveler

Staff was incredible

Very nice hotel, but the staff is even better than the building. Victor at the front desk is fantastic.

10/10

Exceptional

01 Nov 2017

Vicky

Home away from home

Lovely hotel, situated in a central location of Santiago. Awesome facilities, nice clean rooms. Great food in the restaurant and bar. Great live music. The best part of my stay was the amazing staff. They were warm and friendly, helpful, and made you feel like they were friends. I will stay here again in the near future.

8/10

Excellent

11 Sep 2017

L.D.

good upper tier option

second time I stayed here. Front desk staff offered an optional room upgrade which was well worth the price. Rooms are spacious, but they could use more power outlets.

8/10

Excellent

06 Sep 2017

Verified traveler

Central hotel close to Lastarria

Nice and central hotel close to Lastarria area and the Alemana sandwich place is just a short walk away. Metro lines are also close. Room is a little dated but clean.

10/10

Exceptional

26 Aug 2017

Gordon

Gordy

Hotel is in a good location in Santiago staff friendly and helpful wood stay again

Partner

8/10

Excellent

01 Aug 2017

Verified traveler

Rooms are a bit old but quite comfortable. Great breakfast buffet. Neighborhood area very close to markets and restaurants and even fast-food options!!

Family

8/10

Excellent

31 Jul 2017

Jose

Short and pricy

Not quite satisfied, short from other Crown Plazas I have stayed.

8/10

Excellent

20 Jul 2017

Verified traveler

Great to stay breakfast is adequate. Staff very accomodating