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Novapark

Santiago de Chile · Chile

Presidente Juan Antonio Rios, 59View location

8.6/10Excellent619 Reviews
Cleanliness9.0/109.0
Service8.4/108.4
Comfort8.8/108.8
Condition8.8/108.8
Location10.0/1010.0
Neighborhood8.6/108.6
Amenities8.0/108.0
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Novapark

Located in Santiago, a few meters from the city center and only 5 km from Costanera Center, Novapark features free WiFi access and free private parking. Guests can enjoy the on-site bar. Novapark hotel has a LEED (leadership in energy & enviromental desing) certificate.

Each room at this hotel is air conditioned and has a flat-screen TV. For your comfort, you will find free toiletries and a hairdryer.

There is a 24-hour front desk at the property.

The hotel also offers car hire. Outlets San Ignacio is 14 km from Novapark, while Chilean National Museum of fine Arts is 1 km from the property. The nearest airport is Santiago International Airport, 15 km from Novapark.

Read more about this hotelShow less

With a stay at Novapark, you'll be centrally located in Santiago, steps from Barrio París-Londres and within a 10-minute walk of Paseo Ahumada. This hotel is 0.7 mi (1.1 km) from Plaza de la Constitucion and 0.8 mi (1.3 km) from National History Museum.

Stay in one of 158 guestrooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include safes and blackout drapes/curtains, as well as phones with free local calls.

Featured amenities include a business center, a 24-hour front desk, and multilingual staff. This hotel has 2 meeting rooms available for events.

Popular amenities

Free WiFi
Dining services
Concierge
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No cribs (infant beds) available No elevators Parking height restrictions apply Events/parties not allowed LGBTQIA+ friendly Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in LEED Pets not allowed Service animals not allowed

Cleaning and safety

Sanitization
Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

    We have included all charges provided to us by the property.

  • You need to know
    • One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
    • Only registered guests are allowed in the guestrooms.
    • No pets and no service animals are allowed at this property.
    • Parking height restrictions apply.
    • Cashless payment methods are available for all transactions.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and debit cards; cash is not accepted
    • Cashless transactions are available
    • Onsite parties or group events are strictly prohibited
    • Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and outdoor lighting
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    18
  • Optional fees
    • Nearby parking fee: USD 10 per day (459 ft away)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

San Francisco Church 0.3 km / 0.2 mi
Barrio París-Londres 0.3 km / 0.2 mi
Paseo Ahumada 0.5 km / 0.3 mi
National Archive 0.5 km / 0.3 mi
University of Chile 0.5 km / 0.3 mi
Santa Lucia Hill 0.6 km / 0.4 mi
Municipal Theatre of Santiago 0.6 km / 0.4 mi
Pontifical Catholic University of Chile 0.7 km / 0.4 mi
Catholic University Clinical Hospital 0.7 km / 0.4 mi
Stock Exchange 0.8 km / 0.5 mi
Museo Arte de Luz 0.8 km / 0.5 mi
Palacio de la Moneda 0.9 km / 0.6 mi
Plaza de la Constitucion 0.9 km / 0.6 mi
Lastarria District 0.9 km / 0.6 mi
Plaza de Armas 1 km / 0.6 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 2017
  • Year of most recent renovation: 2017
  • Total number of rooms: 158
  • Number of floors (main building): 8
  • Twin rooms: 72
  • Double rooms: 84
  • Junior suites: 2
  • hotel
  • American Express
  • Diners Club
  • MasterCard
  • Visa
Show 29 more facilities & services
  • City centre
  • Nearest Bus / Metro Stop
  • Airport
  • Wheelchair-accessible
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Airport ShuttleExtra charge
  • Multilingual staff
  • 24-hour security
  • Air conditioning in public areas
  • Smoke detector
  • Hotel safe
  • Lift access
  • Café
  • Bar
  • Banquet hallExtra charge
  • Business centre
  • Audio-visual equipment rentalExtra charge
  • TV lounge
  • Breakfast buffet
  • SnacksExtra charge
  • LGTBIQ friendly
  • Children get free accommodation, meals payable on the spot
  • Early Check-inExtra charge
  • Identification card at arrival
  • Non-smoking establishment
  • Minimum check-in age: 18
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

CB

Continental Breakfast

This meal plan may be available depending on the selected room/rate.

AI

All Inclusive

Meals and selected drinks/services may be included.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • JUNIOR SUITE WITH DOUBLE BEDJUNIOR SUITE • WITH DOUBLE BEDJSU.DB

    Photos are not available for this room type.

    Novapark

    JUNIOR SUITE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE ECONOMYDOUBLE • ECONOMYDBL.EY-1

    Photos are not available for this room type.

    Novapark

    DOUBLE ECONOMY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EY-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST

    Photos are not available for this room type.

    Novapark

    Double or Twin STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    Novapark

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1

    Photos are not available for this room type.

    Novapark

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Novapark

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    Novapark

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST-1

    Photos are not available for this room type.

    Novapark

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin WITH DOUBLE BEDDouble or Twin • WITH DOUBLE BEDDBT.DB

    Photos are not available for this room type.

    Novapark

    Double or Twin WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN ECONOMYTWIN • ECONOMYTWN.EY-1

    Photos are not available for this room type.

    Novapark

    TWIN ECONOMY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.EY-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room WITH TERRACERoom • WITH TERRACEROO.TR

    Photos are not available for this room type.

    Novapark

    Room WITH TERRACE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    WITH TERRACE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.TR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE WITH VIEWSSINGLE • WITH VIEWSSGL.WV

    Photos are not available for this room type.

    Novapark

    SINGLE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D

    Photos are not available for this room type.

    Novapark

    DOUBLE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE TWO BEDSSINGLE • TWO BEDSSGL.2B

    Photos are not available for this room type.

    Novapark

    SINGLE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN WITH VIEWSTWIN • WITH VIEWSTWN.WV

    Photos are not available for this room type.

    Novapark

    TWIN WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARD • 1 Bedroom • 36 m²TWN.ST
    TWIN STANDARDPhoto unavailable6 photos

    Novapark

    TWIN STANDARD

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    36 m²
    Occupancy
    Guests: 1–3 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Room amenities

    • Individually adjustable heating
    • Soundproof room
    • Children share the bed with parents
    • Smoke detector
    • Desk
    • Alarm clock
    • 220V power supply
    • Wake-up service
    • Safe
    • Individually adjustable air conditioning
    • TV
    • Direct dial telephone
    • Hairdryer
    • Shower: 1
    • Bathroom: 1

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Tent STANDARDTent • STANDARDTLN.ST

    Photos are not available for this room type.

    Novapark

    Tent STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 2–7 • Adults: max. 7 • Children: max. 6
    Room type
    Tent
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TLN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Novapark

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Novapark

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin TWO BEDSDouble or Twin • TWO BEDSDBT.2B

    Photos are not available for this room type.

    Novapark

    Double or Twin TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room GRANDRoom • GRANDROO.GD

    Photos are not available for this room type.

    Novapark

    Room GRAND

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    GRAND

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.GD

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin ECONOMYDouble or Twin • ECONOMYDBT.EY

    Photos are not available for this room type.

    Novapark

    Double or Twin ECONOMY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.EY

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room WITH VIEWSRoom • WITH VIEWSROO.WV

    Photos are not available for this room type.

    Novapark

    Room WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE WITH VIEWSDOUBLE • WITH VIEWSDBL.WV

    Photos are not available for this room type.

    Novapark

    DOUBLE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 36 m²DBL.ST
    DOUBLE STANDARDPhoto unavailable6 photos

    Novapark

    DOUBLE STANDARD

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    36 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    King-size bed 150-183 width
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Room amenities

    • Children share the bed with parents
    • Bathroom: 1
    • Shower: 1
    • TV
    • Centrally regulated air conditioning
    • Central heating
    • Safe
    • 220V power supply
    • Desk
    • Smoke detector
    • Housekeeping

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE WITH DOUBLE BEDQUADRUPLE • WITH DOUBLE BEDQUA.DB

    Photos are not available for this room type.

    Novapark

    QUADRUPLE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARD • 1 Bedroom • 36 m²JSU.ST
    JUNIOR SUITE STANDARDPhoto unavailable5 photos

    Novapark

    JUNIOR SUITE STANDARD

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    36 m²
    Occupancy
    Guests: 1–3 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.ST

    Room amenities

    • Bathroom: 1
    • Shower: 1
    • TV
    • Centrally regulated air conditioning
    • Central heating
    • Safe
    • 220V power supply
    • Desk
    • Smoke detector
    • Children share the bed with parents
    • Soundproof room

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Novapark

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE ECONOMYDOUBLE • ECONOMY • 1 Bedroom • 18 m²DBL.EY
    DOUBLE ECONOMYPhoto unavailable4 photos

    Novapark

    DOUBLE ECONOMY

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    18 m²
    Occupancy
    Guests: 1–3 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EY

    Room amenities

    • Desk
    • Wi-fi
    • Safe
    • Central heating
    • Centrally regulated air conditioning
    • TV
    • Hairdryer
    • Shower: 1
    • Bathroom: 1

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room WITH BALCONYRoom • WITH BALCONYROO.BL

    Photos are not available for this room type.

    Novapark

    Room WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.BL

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Bed in dormitory STANDARDBed in dormitory • STANDARDBED.ST

    Photos are not available for this room type.

    Novapark

    Bed in dormitory STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    Bed in dormitory
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: BED.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Novapark

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room ECONOMYRoom • ECONOMYROO.EY

    Photos are not available for this room type.

    Novapark

    Room ECONOMY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.EY

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room CITY VIEWRoom • CITY VIEWROO.CV

    Photos are not available for this room type.

    Novapark

    Room CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN ECONOMYTWIN • ECONOMY • 1 Bedroom • 18 m²TWN.EY
    TWIN ECONOMYPhoto unavailable3 photos

    Novapark

    TWIN ECONOMY

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    18 m²
    Occupancy
    Guests: 1–3 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.EY

    Room amenities

    • Bathroom: 1
    • Shower: 1
    • Hairdryer
    • TV
    • Centrally regulated air conditioning
    • Central heating
    • Safe
    • Wi-fi
    • Desk

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room ONE BEDRoom • ONE BEDROO.1B

    Photos are not available for this room type.

    Novapark

    Room ONE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.1B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SINGLE USE STANDARDDOUBLE SINGLE USE • STANDARDDUS.ST

    Photos are not available for this room type.

    Novapark

    DOUBLE SINGLE USE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DUS.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE ECONOMYSINGLE • ECONOMYSGL.EY

    Photos are not available for this room type.

    Novapark

    SINGLE ECONOMY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.EY

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin WITH VIEWSDouble or Twin • WITH VIEWSDBT.WV

    Photos are not available for this room type.

    Novapark

    Double or Twin WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST-1

    Photos are not available for this room type.

    Novapark

    JUNIOR SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Novapark

8.6
Excellent
619 Reviews
Cleanliness
9.0 /10
Service
8.4 /10
Comfort
8.8 /10
Condition
8.8 /10
Location
10.0 /10
Neighborhood
8.6 /10
Amenities
8.0 /10
100 reviews shown
6/10
Pleasant
01 Jul 2026
Ana
It was Okay room wasn't what I was expecting, very small, bed was very uncomfortable
Self
10/10
Exceptional
22 Jun 2026
Lutchie
I really like this Hotel. Closed to everything like shopping mall, restaurant and other things. The staff is very helpful. I check in late because I cannot make it on the day that I supposed to check in and I message them and they keep my reservation. They also help me to get the taxi going to the airport. Highly recommended to stay in the property in Santiago. The breakfast was so good also
Self
10/10
Exceptional
01 Jun 2026
Juan
Very good in general.
Be carefully with the neighborhood, mainly at night.
Business
10/10
Exceptional
16 Feb 2026
Mark
Good Breakfast. Real eggs with meat and also without meat. Comfortable beds and room.

I was right above the lobby so it was a little noisy when trying to sleep in. The staff was very helpful to get me a different room for the 2nd night.

Good central location and good value.

I would stay here again.
Leisure Self
8/10
Excellent
10 Feb 2026
hector
o staf foi ótimo , a única exceção foi o atendente do cafe da manha no sábado dia 07/02 ser horrível . triste ..zero cortesia , zero educação ...
Partner
10/10
Exceptional
02 Feb 2026
hector
Staf
Partner
10/10
Exceptional
14 Jan 2026
Kyle
.
Leisure Self
10/10
Exceptional
10 Jan 2026
Alexander
Hotel quite recently renovated (looks like). Clean and specious room. We liked our bed and pillows were fine. It was quiet at night.
Breakfast was good enough to start our day. Fresh fruits big bonus, cheese, ham, scrambled eggs, yogurt etc.
We would definitely recommend it. Very close to downtown, 8-10 minutes walk.
Leisure Partner
8/10
Excellent
09 Jan 2026
leonardus
good location
Partner
10/10
Exceptional
14 Dec 2025
Rodrigo
Todo muy acorde al precio y categoría: habitaciones limpias y cómodas, desayuno muy satisfactorio y pese a que la zona no es la mejor, queda cerca de todo. El staff impecable.
Leisure Partner
2/10
Poor
26 Nov 2025
Francisco
Mala experiencia, detallo:
Recepción:
-Mala experiencia con el estacionamiento, ya que señalan hay convenio con un estacionamiento, pero tiene dificultades, porque me señalaron que tiene un valor de $12.000 por uso, ósea si ingreso y salgo debo pagar cada vez, además de pagar en el hotel y luego asistir a otro hotel para desbloquear la tarjeta y poder retirar el auto. Amablemente recomiendan que por $15.000 vaya a un costado donde hay un estacionamiento de muy mala apariencia, que no me dio confianza. Finalmente asistí al estacionamiento Saba Santa Rosa.
-Entregan una habitación en el segundo piso con un terrible olor a humedad, hediondo. Debí devolverme a recepción para que me cambiaran de habitación, donde me entregaron otra en el cuarto piso en buenas condiciones.
Nochero:
Tuve la mala idea de alojarme ahí para asistir al Movistar Arena, por ubicación, pero fue mala idea, hay congestión para donde se vaya, con el inconveniente que cuando llegué pasadas las 00:50 hrs. El portero no estaba ubicado en el mesón y debí esperar afuera, donde se nos abre de muy mala gana.

Desayuno:
Hay personal que tarda en despejar mesas desocupadas y hay que pedirles para que solo retiren y corran las migas con servilleta, sin mayor pulcritud. No entiendo porque tiene la nota que tiene, si realmente es deficiente.

General: mal hotel, mal servicio, falta servicio a la habitación, considerando que es un barrio muy peligroso. No volvería jamás y menos lo recomendaría. Nota muy deficiente.
Partner
10/10
Exceptional
25 Nov 2025
Jose
Todo muy bien durante la estadia
Leisure Family
10/10
Exceptional
18 Nov 2025
Andrew
Cecilia was a great help at the front desk. She made my stay … incredible service. The room was comfortable. The shower was great. It’s in a decent location close to the metro. Good stay for the value paid.
Self
10/10
Exceptional
12 Nov 2025
Roger
The hotel is well situated, clean, the staff are polite, friendly and helpful. Th Ed room was perfect. The price was also extremely reasonable.

Walter on reception was especially helpful.
Thank you.
Leisure Self
10/10
Exceptional
22 Aug 2025
ALLAN
La atención estuvo buena
Business_and_leisure Friends
8/10
Excellent
16 Aug 2025
Alvin
It was a good experience.
It is a pitty the area is not very safe at night.
Business
2/10
Poor
23 Mar 2025
Timothy

Look Elsewhere

This is a very rough area particularly at night. The cover photo isn’t actually the hotel. It’s a political building 1/2 mile away. The rooms are college dorm style. Just the basics. Mostly students stay here. It would be wise to stay is a safer area in a nicer hotel.
8/10
Excellent
15 Mar 2025
Terry
Great location. Friendly and helpful staff. Very clean. Comfy bed and great shower. Breakfast could have had a few more healthy options but there was ample volume. Would highly recommend. Very good value for money
6/10
Pleasant
24 Feb 2025
Tiago
LOCALIZAÇÃO DO HOTEL FICA EM UM BAIRRO MUITO FEIO, RUIM E PERIGOSO.
Friends_and_family Friends
8/10
Excellent
09 Feb 2025
Diane lynn
We had a good experience with the check in clerk, she went the extra steps to advise us on safety issues in the area, we very much appreciated her extra attention.
Leisure Partner
8/10
Excellent
06 Feb 2025
Irina
Okay
Leisure Family
10/10
Exceptional
06 Feb 2025
Karina Iara

Recomendo o hotel Novapark

Apesar do hotel ser localizado no centro (digo isso pq todo centro é bem característico e caótico) é extremamente bem cuidado, limpo e seguro, tem muita opção de refeições rápidas para ir a pé e fica muito próximo do parque Santa Lúcia, que é muito bonito e agradável, um oásis em meio a cidade.
Partner
10/10
Exceptional
21 Jan 2025
Veronica
Clean hotel
8/10
Excellent
16 Jan 2025
ellen

Central and late check out option

Good location to visit Santiago. Nice hotel. Clean and confortable romm. Friendly and helpful staff. Breakfast need to be improved. Better take a cab if you go back late to the hotel as the surroundings are not very safe.
We had a late flight and got a late check out (8pm) for 30$.
Friends_and_family Friends
10/10
Exceptional
01 Jan 2025
Tom Howard
Very clean and well run hotel. Highly recommended
Leisure Partner
10/10
Exceptional
19 Dec 2024
Sarah
We stayed at this hotel twice, once to explore Santiago and then a brief stop back from Patagonia before heading to the coast. Great value, free basic breakfast, clean hotel, good location to walk to main attractions. Some street noise so recommend ear plugs.
Leisure Partner
10/10
Exceptional
18 Dec 2024
Xi
Clean, helpful staff, English speaking, well maintained. If you want a good standard hotel, it’s one.
10/10
Exceptional
30 Oct 2024
Jessica
The location is in the center but not in the main road. A lot of convenient store and restaurant around. The staff are very friend and for anything you need they will assist you like the luggage storage, laundry, taxi, and tours
Leisure Partner
8/10
Excellent
04 Sep 2024
EDUARDO
Vcs tem um atendente muito mal educado. Se chama Sérgio e foi muito mal educado com toda minha família. Uma pena. Por ele eu abaixei a nota de vcs.
Friends_and_family Family
10/10
Exceptional
09 Jun 2024
Andreia
Hotel super aconchegante.. 90 por cento das pessoas brasileiras..
Fica próximo de tudo
Friends_and_family Family
8/10
Excellent
05 Jun 2024
Camila
The hotel is clean and new, and the room and bathroom were also very nice, silent and with good size, however we found that sometimes the water is not warm enough, specially in hours of high use of the showers (night and morning). The breakfast is lovely and the restaurant has quite good food, and the bar has AMAZING drinks. The neighborhood tho is a bit weird and seems not so safe to walk around.
Partner
8/10
Excellent
05 May 2024
Yamid
Hotel its good and well located. However, restaurant service aside breakfast its awfull. Not recommended in this case to try to grab lunch or dinner.
8/10
Excellent
02 May 2024
Gary
The location is good for visiting Santiago, Chile.
Leisure Partner
10/10
Exceptional
17 Apr 2024
Sukanya
Good easily accessible location.
Leisure Family
8/10
Excellent
06 Apr 2024
Caroline

Hotel bom

Hotel bom, mas poderia ter um frigobar no quarto, um microondas disponivel na recepcao para aquecer alimentos e um porta sabonete e shampoo no banheiro
Friends_and_family Friends
8/10
Excellent
02 Apr 2024
Ryan

Okay for price

It was a good hotel for the price. The location was great and walkable to many attractions. I reserved a king room and received two single beds. The WiFi was horribly slow in the room I needed to use cellphone data. In the lobby, WiFi was fine so maybe it depends on the room. Rooms have a desk but no chair if you need to work...
Self
10/10
Exceptional
27 Feb 2024
Kevin

Excellent value for money

The hotel is excellent value though in a slightly moody area. There are numerous eating places round the corner.
The staff were very friendly and helpful.
Breakfast was average
Self
4/10
Poor
21 Feb 2024
Talitha
I never stayed. I tried to cancel my boking several times but never got a confirmation from the property. Every time i tried to contact them prior to my booking it took several days to hear back. Bad communication!
Leisure Partner
6/10
Pleasant
18 Feb 2024
Verified traveler

It’s ok

Room has no fridge but at least there was an ice machine? Buffet breakfast was bad, run out of plates, food and drinks most of the time. I guess they were understaffed?
Partner
8/10
Excellent
11 Feb 2024
Sylvia
Very helpful staff made this a pleasant stay. They answered our questions, even walked us part of the way when we went out for lunch. The room was small, but the bed was comfortable & everything was clean. The AC started to drip during the night which made a puddle on the floor. They offered to move us, but we didn't want the bother. The neighborhood was not the best, but during the day we felt safe & made sure to be in before dark. There are lots of shops, bars & restaurants within walking distance. Never got a chance to enjoy breakfast, but they gave us a bag to pack for ourselves one of days. This isn't a fancy establishment, but it fulfilled our basic needs.
Partner
6/10
Pleasant
10 Feb 2024
Joen

Quick overnight stay

Location is good. Hotel and room itself is dated but clean. Room was spacious and comfortable.
Self
10/10
Exceptional
04 Feb 2024
Craig
Reception staff were excellent, very friendly.
Breakfast also very good.
Hotel in good location, and only short distance from subway
Self
10/10
Exceptional
02 Feb 2024
aric
small but nice rooms
good breakfast
central to historic center
helpful staff
Self
10/10
Exceptional
06 Jan 2024
Agnes

Opinion

Excelente servicio! Siempre muy atentos para podernos ayudar.
Friends_and_family Friends
10/10
Exceptional
26 Nov 2023
Carlos
El hotel muy bueno, la zona tienes que tener un poco de cuidado.
Leisure Family
8/10
Excellent
24 Nov 2023
Sangtack
Reason hotel with price
Nothing fancy
Leisure Self
8/10
Excellent
21 Nov 2023
DANIELA

Volvería a hospedarme aqui

Excelente ubicación, habitación limpia y cómoda. Desayuno rico y con amplio horario (7 am a 11:00 am)
Friends_and_family Friends
8/10
Excellent
17 Nov 2023
Felipe
Ok
10/10
Exceptional
11 Nov 2023
Ione

Wonderful stay !!!

It was a wonderful stay ! The staff was very good with respect and attencion.
Friends_and_family Family
10/10
Exceptional
21 Mar 2023
DAVID

David from Sydney

Great place and location, staff are very friendly and helpful.
Friends_and_family Friends
10/10
Exceptional
19 Mar 2023
DAVID
Great location and the staff are very helpful and friendly, rooms are spacious.
Friends_and_family Friends
8/10
Excellent
26 Feb 2023
Charline

Would stay again

The hotel is not fancy but it was clean and comfortable. The staff were super polite and helpful. Breakfast had a lot of variety overall. Only scrambled eggs and sausage were hot. Fresh fruit, juice pastry and cereal
Partner
8/10
Excellent
24 Feb 2023
Verified traveler

Good value and friendly staff

The front desk and security employees were very friendly and helpful. It was nice to have the lobby to relax in. The room was clean and had everything I needed except a chair for the desk! And no glassware. Breakfast was pretty basic but adequate. The location worked well for me.
Business
8/10
Excellent
20 Jan 2023
John

Nice hotel

It’s a nice hotel. Only negative, I requested a chair for the desk the second day I was there. Had two more days which required the use of the desk, and nothing was ever delivered.
The bed was extremely comfortable, as were the pillows.
Room was cleaned and “made up” everyday, including fresh towels.
Self
10/10
Exceptional
04 Jan 2023
Miglen
muy limpio, muy amables, el javon que dan no sirve y es muy poco
Leisure Family
6/10
Pleasant
30 Nov 2022
Mark
This was a conference recommendation. It is a typical 3-Star hotel (bed and breakfast) and comfortable for short stays. The internet is not reliable, and very slow. It is however convenient and in a safe location.
Business Self
8/10
Excellent
30 Nov 2022
Henry
Convenient to the noisy hubub of the center city. Not many good restaurants in the immediate neighborhood. Area didn't feel particularly safe to walk at night. I would stay elsewhere next time. Hotel was nice and clean. Seems to draw noisy kids/sports groups. Breakfast was a mess with the groups. No chair in my room.
Leisure Self
10/10
Exceptional
15 Nov 2022
Samina
Excellent hotel and staff
Breakfast is good too
The area of the hotel is scary
Leisure Partner
8/10
Excellent
16 Sep 2022
jonathan
Room is basic (no chair, no art on walls) but comfortable. Breakfast - limited choice and the same items every day. People at the front desk very very helpful.
Leisure Self
2/10
Poor
17 May 2022
Johnathan
Terrible
Business_and_leisure Partner
10/10
Exceptional
29 Mar 2022
Mark
Great hotel, reasonable price
Leisure Self
10/10
Exceptional
03 Feb 2022
Nury
Todo muy limpio ,las camareras muy atentas,las personas del front desk exelente,las personas que atienden en la cafeteria ,tendrian que ser mas amables,son un poco Rudas,una gordita y joven no tienen mucha amabilidad,pero lo demas exelentes..es de recomendarlos
Business Family
6/10
Pleasant
04 Mar 2020
WFG
The hotel staff was great. The neighborhood was a bit dicey, although Santiago and Chile's cities in general are going through a bad time just now due to demonstrations that have degenerated into vandalism and violence. Rampant graffiti. The next metro station over toward the center had been shut down. Hopefully this will blow over. The hotel restaurant is good for a light meal; the breakfast is very good, considering it is described as Continental. We stayed in a twin room, and that is literally what it is--two twin beds, nothing more, at a very good price. Probably OK if you are going to be out of the room most all the time.
Leisure Partner
8/10
Excellent
28 Feb 2020
Verified traveler
Perfect stay to discover Santiago.
Only Thing I was missing is a refrigurator in the room.
Leisure Partner
8/10
Excellent
28 Jan 2020
Vicky
Nothing unique, but very pleasant. Staff is good. Helpful. They dont have a city map
Leisure
10/10
Exceptional
29 Dec 2019
BruceR
A very pleasant stay in a quiet clean unit. Hotel is safe and close to a number of attractions.
Helpful friendly staff. Great breakfast.
Only suggestion is a clear street map of immediate area for overseas visitors as the area around hotel is a bit confusing to get around. Also an English TV channel for news would be helpful.
Leisure Partner
2/10
Poor
26 Dec 2019
Gonzalo
They never had a good disposition.
Of the three reservations, a passenger could not travel or stay. The hotel was kindly asked not to charge that third room. We know it was out of time, but we kindly ask for compression. They told us that he was going to check it and they were going to get in touch. In the end they never responded and I charge the third room the same.

The center of Santiago is a chaos in recent months, being very bad for hotels. I expected a little compression from Novapark and thus be able to establish a relationship with them, but I see that they preferred to charge the third room and not mind building a long-term relationship. A pity, nobody today wants to stay in the center of Santiago, so, it attracts attention as they with little demand give themselves the luxury of treating a customer this way badly.
Business
10/10
Exceptional
22 Nov 2019
Verified traveler
The hotel was clean. The beds and room were comfortable. We felt safe.
Leisure Friends
8/10
Excellent
17 Nov 2019
SIMONE
Clean Central hotel.
Partner
2/10
Poor
31 Oct 2019
Verified traveler
It was not a very good experience, move out from there 4 days early
Leisure Partner
10/10
Exceptional
10 Jul 2019
Verified traveler
Very central, clean and friendly staff. Good breakfast, hot meals not great
8/10
Excellent
08 Jul 2019
Verified traveler
The property was nice and centrally located. Very small rooms but I went alone so it worked for me. No American style out let to charge your phone so be prepared. Staff was ok, normal. Room was a bit noisey but again, it was ok. Overall was a good price for the stay.
Friends_and_family Family
8/10
Excellent
14 Jun 2019
Grant
Clean, secure building. Seemed like a nice area, although we didn’t explore much due to rain. Front desk staff was very friendly and helpful.
Leisure Partner
10/10
Exceptional
19 Apr 2019
Verified traveler

Novapark Hotel is a good value

Helpful staff. Secure building. Very clean.
Partner
6/10
Pleasant
08 Apr 2019
Verified traveler
I found that the front desk was always busy; s/he was always alone with lots of guests around waiting in line. It would be better for the management to hire someone else so the guests don’t wait in line for over 20 minutes to get their questions answered.
6/10
Pleasant
27 Mar 2019
Verified traveler
The whole experience was just meh. Neither good nor bad. Basic room, but clean. Not a great location, but right in the heart of downtown. Shady parking- would not go alone. Breakfast was just...meh. It did the job, but nothing exceptional.
Leisure Friends
4/10
Poor
21 Mar 2019
CHEE HONG

Good hardware, but sofware need serious overhaul

Facilities-wise, this hotel is about as good as one may expect for this price range & central location, though the neighborhood could be slightly intimidating for some.

What disappoints here is the service. Breakfast staff (2-3 at any time) are more keen on talking among themselves, rather than clearing up dirty plates or even tables after guests have finished eating.
When we booked an airport transfer the night before, we were told this would cost 20k pesos, and that the car is big enough for 4 pax. The next morning, what showed up was a regular small black & yellow cab, which we could have just got from a waiting taxi line just 20 steps away & which could barely fit a third person, let alone 4 bags, if there were 4 of us instead of me & my wife.
Despite my protestations, the lady at the reception (Maria) insisted that this is the normal car for all airport transfers. When i told her about the car big enough for 4 pax promised the night before, i was told this was what we got since there were only 2 if us.
The taxi driver seems caught up in something he would rather not have, and gave us apoligetic looks/shrugs of the shoulder.
The one bright light in the hotel's service experience is the very nice polite young man at the bar who ever so kindly filled my hot water flasks, which u needed for my medicine before going to bed and apologized fir keeping me waiting each time he had to attend to bar drink orders first.
Partner
6/10
Pleasant
11 Mar 2019
Ethel

OK, but not what I expected

Hotel about 1 year old & still needs to get things together . Staff polite , but comminication difficult as only one person spoke a bit of English . Listed amenities included “ laundry facilities” which they did not have. Not helpful in suggesting restaurants or taxis. Area run down , grafity covered & littered w garbage . Staff did warn abt safety & being aware of surrounding . Breakfast mediocre. Not hotels fault , but we did get cointerfit $ from ATM @ airport .
Partner
8/10
Excellent
09 Mar 2019
Verified traveler
The hotel was very nice and modern. Very comfortable. Only problem was the water pressure was very low in the morning and the air conditioner shut off when we left the room, allowing it to reach 32 degrees C in the late afternoon.
Leisure Family
8/10
Excellent
16 Feb 2019
Verified traveler
The location is great, walking distance to everything but on a quiet street. The room is small but has everything you need for a few days. Storage drawer under the bed was good use of space.
If you want breakfast with your room purchase when you book the room as this will be cheapest option. If you do it after you arrive it will be 10 USD pp and not worth it plus numerous options in the neighborhood.
Leisure Partner
8/10
Excellent
15 Feb 2019
Verified traveler
In a local neighbourhood and we liked this. Small stores around. Beds comfy and room modern and in excellent condition. Staff helpful. We are staying here at the end of our trip also
Leisure Partner
8/10
Excellent
07 Feb 2019
Verified traveler
Great location with easy access to many destinations in Santiago. Rooms are modern and clean. Good wifi and AC.

Parking is located off site in a parking gararge but its a minute walk from the hotel.
Leisure Friends
10/10
Exceptional
25 Jan 2019
Mark

Spotlessly clean

Very clean hotel in a quiet area. Close to Bellavista. The staff helped us with finding things we needed and were very friendly
Friends
10/10
Exceptional
25 Jan 2019
neil

South America tour 2019

Perfect hotel in quiet street just off main road no noise nice friendly staff in city centre close to underground
Friends
10/10
Exceptional
16 Jan 2019
Stephanie
Friendly staff, clean room, nice lobby and design, good location, easy checking. Overall we had a great stay.
Friends
8/10
Excellent
14 Jan 2019
Verified traveler
nice hotel close the bus and metro station
10/10
Exceptional
10 Jan 2019
Mihai Robert

nice hotel in santiago

located near the buildings of the governement of chile, this hotel is well located both for business trips or for holidays, museums can be accessed on foot easily. the neighborhood is quiet, the hotel is clean and the hotel
is eco responsible, on the whole we’ve had a really nice stay!
Partner
8/10
Excellent
05 Jan 2019
SG
Good location, Resonable Price, Small but cozy room
10/10
Exceptional
04 Jan 2019
Catalina
Great find in Santiago. Modern hotel in a historic neighborhood. Would definitely stay there again.
4/10
Poor
13 Dec 2018
Verified traveler
Our room was clean with comfortable beds. But our air conditioning was non existant. Our room temperature was 26 degrees all the time which was too hot. Also we had only warm water in the shower which would become cold very quickly. We reported both of these issues to the front desk staff but they were not addressed. The hotel was in a good area of town and was walkable to many restaurants. But overall i would not recommend this hotel.
Leisure Partner
10/10
Exceptional
12 Dec 2018
James

Nice comfortable stay

Hotel was good, staff were friendly and helpful. Room was nice and comfortable, shower was great.
10/10
Exceptional
04 Dec 2018
Samantha

Novapark

Great hotel, amazing rooms, had Netflix and a huge bed, bathrooms all nicely done very clean and showers were great.
Staff on reception very friendly and able to help at all times.
Breakfast every morning was good.
Partner
6/10
Pleasant
29 Oct 2018
Debra
Average hotel, central location, close to public transport.
6/10
Pleasant
25 Oct 2018
Verified traveler
Clean but extremely basic. Not even a chair in the room. Also very limited menu in the restaurant.
8/10
Excellent
21 Oct 2018
Dianne
I would stay there again. Serves the purpose and location was great.
4/10
Poor
01 Aug 2018
Sharon

Mixed experience

The staff in the dining room were nice, helpful and friendly with the exception of 1 (not so gentle) man who was apparently the supervisor/manager.

The front-desk staff were very very helpful, especially Marcello. The one with the tattoo on his fingers gave terrible service.....he should be in the back office and not at the front dealing with customers.

Rooms small but clean. No iron, ironing board, laundry facility and no coffee/ tea in the room. Very basic. Bathroom drain had a foul smell. I reported it and nothing was done.

Area surrounding the hotel not the best so guests should be careful walking at nights.
4/10
Poor
31 Jul 2018
Jan
I was anticipating a hotel with equipped appliances such as a clothes iron and iron board, a mini= sized refrigerator and a Television set that can translate English channels.

In addition, I was expecting to have options for choosing meals.
10/10
Exceptional
30 Jul 2018
Verified traveler
Very nice hotel. Good breakfasts and nears metro stations
8/10
Excellent
29 Jul 2018
Verified traveler
clan rooms
8/10
Excellent
23 Jul 2018
Verified traveler

Basic but clean

Hotel is basic but clean and modern
Family

Location & surroundings

Novapark
Presidente Juan Antonio Rios, 59, Santiago, Chile

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Novapark

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