Vip Apartments Chile

4/10

Poor

15 Feb 2026

Justin

1) Family with small mobile kids should not stay here, it is quite unsafe. Stairs have no railing and windows can be open with no safe railing so they could possibly climb and fall off. HEAVY SUPERVISION IS A MUST.
2) The pool cost money to use and has to reserved ahead of time.
3) No Toilet paper (ask for more but no response), or shampoo or soap. Only hand washing soap are available.
4) Place is dirty and kinda falling apart.

PROS: We arrived early and they were very accommodating

6/10

Pleasant

11 Feb 2026

Latchezar

The communication around check in was poor. The studio wasn’t clean. There were missing light bulbs. The refrigerator is a pocket size. The kitchenette is definitely not a full kitchen. There is no air conditioning so we needed to keep the window open, but it was too noisy at night. Too much noise and cigarette smoking around so the smoke was always in our studio. Would not label these “VIP” apartments at all. The only positive was the location. We would not stay there again.

Leisure Family

6/10

Pleasant

09 Feb 2026

Yiping

There is no coffee maker although it was listed in the amenities; shower is in disrepair the widget switching to shower is broken in one bathroom; TV is not working because cable box needs repair.

Friends_and_family Friends

10/10

Exceptional

09 Feb 2026

ANA PAULA

The room was large and comfortable, and it had a kitchen with cooking utensils. The building is located in the central area of Santiago. The reception staff at the building weren't very friendly, but that didn't spoil the experience.

8/10

Excellent

26 Jan 2026

Edward

Great location, apartment is quite old,

10/10

Exceptional

17 Jan 2026

Edward

Great location, property is quite good, short maintenance, toilet plugs is leaked, hot water spoils is broken.

Leisure Friends

4/10

Poor

15 Jan 2026

Mateja

The apartment was extremely dirty: windows, floors, and the kitchen. There were cockroaches in the kitchen, both among the dishes and on the floor. It was difficult to tell whether the bed linen was fresh. The place urgently needs a very thorough cleaning. Host responsive, location ok

10/10

Exceptional

20 Nov 2025

Luc

Yes the room and the staff.

Self

8/10

Excellent

13 Nov 2025

Doris

They accommodated my late arrival and ensure an easy check in after hours. The administration was very responsive to my inquiries and messajes. They allowed me to keep my luggage after check out which was a great help.

Friends_and_family Family

8/10

Excellent

04 Aug 2025

CASSIA

Great locstion. Good price.

Friends_and_family Family

10/10

Exceptional

23 Jul 2025

Glaucia

Perfect for a family vacation.

The room is really nice and comfortable. The location is very convenient.
Katherine was very friendly and flexible regarding the check in and check out time.
I highly recommend staying there for a family vacation. The hotel provides transfer which made us feel safe since we arrived at 3 am.

Friends_and_family Family

10/10

Exceptional

15 Jul 2025

Vivian

This is a good option for those who want to spend less money

Leisure Family

6/10

Pleasant

29 Jun 2025

Jack

End of trip stay

We weren't expecting much because we were not going to spend much time in the apartment, but it was very basic. The hot water must have only worked between certain times of the day because as we arrived late the first night the shower wouldn't heat up. We also found the same with mornings, we had excursions planned and had to be up early so not being able to shower as and when required didn't help. This wasn't communicated and I'm only assuming this was the case with the hot water.

Partner

10/10

Exceptional

27 Jun 2025

Robert

It fit our family of 6 just fine, with room for 1 more comfortably. They were able to accomodate our luggage after we checked out so we could make the most of our last day in Santiago. A great space for a family to enjoy downtown together.

Bring your own soaps/shampoos etc. Plenty of places nearby to purchase all you need when you arrive. Right between a couple of metro lines and plenty of public transportation available.

Leisure Family

4/10

Poor

29 Apr 2025

Victor

We ll never got back , not wifi , not signs, not instructions how to get to the unit .

8/10

Excellent

16 Feb 2025

Kevin

Quiet on weekends with limited stores open. Weekdays are ideal, near restaurants, bars, stores, groceries, museums and parks. Staff very accommodating . Pool area is a little run down and balcony furniture would be appreciated . Good value for price.

Leisure Partner

4/10

Poor

14 Feb 2025

Verified traveler

Don't Stay here

This place does not have A/C. No one speaks English. There was ZERO communication with whoever actually owns the apartment. The security guard had our keys. The pool deck had broken boards that were dangerous to walk on. There is no laundry even though it is advertised. The apartment itself was highly dangerous. We were on the 7th floor and the windows had no screens. My daughter's bunk bed was right up next to the window. We had to move it so she wouldn't accidently roll out the window. It was a deathtrap. There was a chunk of hair in the bathroom drain, stains on the beds, really old pillows, barely enough towels. I would not stay here.

Friends_and_family Family

10/10

Exceptional

10 Jan 2025

cheng

Great location and view

We stayed one night at this VIP Apartment. Excellent room and view at the 22nd floor. Friendly staff and later helped us store our luggages for extended 5-hours before we head to airport.

Friends_and_family Family

10/10

Exceptional

07 Jan 2025

Jenna

Easy. Great space.

Family

8/10

Excellent

06 Jan 2025

Andreas

Good for staying a few nights.

Works for easy living in the city center only 5 minutes from Moneda Palace.

Beware, the rooftop pool is out of order.

Self

4/10

Poor

04 Jan 2025

Luis

No air conditioning. Had to sleep with windows open and it was very noisy making hard to sleep.

10/10

Exceptional

03 Jan 2025

Jayadeep

This location offers a comfortable and convenient experience. Situated in the heart of downtown, it is within walking distance of numerous restaurants and attractions. The property features a kitchen, allowing guests to prepare their own meals, and the staff is friendly and highly responsive to any needs.

While the building is older and may not make a strong initial impression, it quickly proves to be a welcoming and comfortable place to stay.

Leisure

6/10

Pleasant

29 Dec 2024

Verified traveler

Complicated if you don’t speak Spanish

VIP apartments was a reasonable price for central Santiago, but I wouldn’t recommend it for people arriving late in the evening or those who don’t have a competent level of Spanish. Although reception is 24 hours, it’s a very large residential building and the people on reception didn’t seem to be responsible for dealing with guests! I had to go up to a small office to collect my key and pay. While the staff I dealt with were professional, the context didn’t give me confidence that my booking was “official”. The apartment itself was ok, but looked a bit “tired”.

Self

4/10

Poor

04 Sep 2024

Alex

The hotel is very dirty, and many items are in tatters. It is completely different from the pictures I saw online. There are also some self-proclaimed cleaning staff who often ring the doorbell in the morning, even though it is not my check-out time yet. There is no redeeming feature except that it is very close to attractions such as the Plaza de Armas.

Leisure Family

10/10

Exceptional

05 Apr 2024

Shortie

Kathy who we met to obtain our room was absolutely fantastic! The room had all the necessary needs you would like. We were truly happy staying there and would definitely book them again in the future! Thanks for having us!

Leisure Friends

4/10

Poor

07 Mar 2024

ALLAN

el lobby is good but the apartment they gave us does not meet the conditions for renting because it is full of cockroaches throughout the apartment we could not sleep

Family

10/10

Exceptional

13 Feb 2024

Lewis

We enjoyed the friendly & helpful staff!

Leisure Partner

4/10

Poor

09 Jan 2024

Zachary

Apartment looked super nice from the pictures but turned out to be extremely small. The pullout couch was barely a single and did not fit 2 people. There was no wifi. Access to the pool was also restricted and we were not able to use it.

10/10

Exceptional

27 Dec 2023

Carl

We liked the service from Rodrigo who looked after every wish. We liked the proximity to downtown , the subways and the grocery store across the street. However the roof top pool was available by appointment only for a fee and never available when we wanted it. It should be free and available all the time. We enjoyed our stay at VIP very much.

Leisure Partner

8/10

Excellent

20 Dec 2023

Carl

The taxi driver Rodrigo was amazing. His service right to the apartment and check in was great. Never had better service

Leisure

8/10

Excellent

02 Dec 2023

Magdalena Paz

Muy limpio y en buenas condiciones. Totalmente central. Lo único que le resta comodidad al espacio, es el personal de seguridad del hall de entrada, quienes no te responden el saludo ni la despedida, cosa a la te tratan de manera bastante incómoda al llegar. No hay asientos para esperar en el hall, y en general el recibimiento en ese sector fue desagradable.

Leisure Partner

4/10

Poor

19 Nov 2023

peter

VIP is the wrong title
No coffee or Tea
No Soap or Shampoo
One towel for 2 people
No WiFi password in the room
More of a Council flat than VIP apartment
They need to improve their game

Leisure Partner

10/10

Exceptional

13 Nov 2023

marcela

I've stayed twice, the location is great, all the people are very friendly and helpful. If I return to Santiago, I will stay in this place without hesitation. The apartment has everything you need to be comfortable.

Leisure Family

10/10

Exceptional

01 Nov 2023

marcela

Great location, we’ll be back for sure. Friendly people and excellent attention from the administration.

Leisure Family

6/10

Pleasant

30 Mar 2023

Marianne

The manager was very helpful and the security was great. Not the best place to stay for a night if doing a layover. I got woken up by the neighboring apartment’s dog and people being loud around 11pm and onwards. Couldn’t go back to sleep. Other than that, great central spot for walking around and seeing the nice buildings.

Leisure Self

2/10

Poor

20 Dec 2022

PRATEEK

We were three families traveling. Each one of us checked in separately on the same day-all with same results. It took more than one hour between the time we got there, and the time it took the completely untrained person to give us our keys.
She had zero knowledge
Of English. When I buy from Expedia, I fully expect basic working English. The lady didn’t know how to run the credit card machine, had no idea that we had already requested for parking. The person who was our contact for the property is probably in another city. I had to call her 3 times while I waited at building security.
In the end, I just decided to find my own parking, and asked the lady to just leave us alone. Spending more than hour with her was not really part of our itinerary.
The location of the apartments was convenient to the places we wanted to visit. But the extreme hassle with check in wasted a lot of our time causing us to missing some attractions.
Stay away.

Leisure Family

8/10

Excellent

29 Jun 2019

Verified traveler

Amazing service and location, but small. Lacking cleanliness, heat, and maintenance in some apartments, but not others.

Friends

10/10

Exceptional

22 Dec 2018

Mohd

Clean and quiet.

Leisure Self

10/10

Exceptional

07 Dec 2018

Angel

Relaxing stay

Very cozy and comfortable. Right in central and everything close by. Would recommend it.

Family

6/10

Pleasant

12 Jan 2018

Verified traveler

No air conditioning!

The reservations say to contact the owner 48 hours ahead. This was a challenge since we were in another country and didn't have an international phone. We tried to send an email but never received an answer. Thus, when we arrived at the building there were a few tense moments as we tried to confirm our room. The front desk had to call the owner and we waited in the lobby for a while before she came to let us in.

There was no air conditioning at this apartment and we arrived hot and tired from traveling on a 90 degree (F) day, to a very hot room. We left the windows open all night but there were no screens on the windows so we had some buggy visitors and heard the night noises of the city all night long (they collect garbage during the night hours!)

The apartment itself was clean and spacious with three bedrooms and two bathrooms and easily accommodated the 6 members of our family.

2/10

Poor

09 Nov 2016

Disappointed

There is no front desk to assist you. This is an apartment building with security downstairs, not a front desk. They may or may not be helpful in assisting you to contact the owner of the apartment, so be prepared to wait. Paying by credit card was unexpected by owner & inconvenient. Room was not ready when I arrived, despite confirming my arrival time. In fact, the room had been given away. The owner also had to move me to a different room during my stay, and my room was not ready the second time either. Found a pile of spaghetti in the microwave from the previous occupant. Daily room \"cleaning\" was unexpected but consisted of making the bed, taking out the trash and washing some dishes. Otherwise the room did not ever look or feel clean. Our \"non-smoking room\" reeked of cigarette smoke and our belongings smelled like smoke even when we got back home. Dishes in the cupboard did not look clean.

6/10

Pleasant

30 Jul 2016

Verified traveler

Good location.

Booked the 3 bedroom apartment but when we arrived, the people who were currently staying there decided to stay longer so we were given the 2 bedroom and a studio instead for no extra cost. This was fine but annoying when we had booked so far in advance. The apartment gets housekeeping done on weekdays, not weekends. The apartment is good but second bedroom and bathroom is small. There is a small kitchen with kettle, toaster, pots, pans, cutlery etc. The supermarket is just across the street so you can buy supplies and make your own meals if you wanted to. Payment is in us dollars upfront so have your money ready.

8/10

Excellent

21 Jul 2016

Cecilia

great place to stay

It is very close to everywhere in Santiago, restaurants, banks, transportation, etc.

Partner

2/10

Poor

30 Mar 2016

Verified traveler

Horrible experience with this 'VIP' staying!

1. We waited about one hour for checking in;
2. The owner should give us $5USD change and he promised to give us but he did not (we were asked to pay cash to the owner. We did it but as we did not have small cash so we gave him $5 more). He he would gave us the $5 change next day, but he never showed up.

We do not recommend you to stay such a poor service place and deal with such a unreasonable owner.

Partner

6/10

Pleasant

11 Mar 2026

Edgardo Adrian

La estancia tenía un olor raro...no era muy agradable los baños....

Business

10/10

Exceptional

21 Jan 2026

Doris

Todo muy limpio . Personal muy atento y servicial

10/10

Exceptional

26 Dec 2025

VERONICA

Ótimo apartamento

Self

6/10

Pleasant

29 Nov 2025

Antje

Zimmer war ok

Leisure Partner

10/10

Exceptional

03 Nov 2025

Jenifer

foi tudo excelente, muito bom, todos nos receberam bem.

Friends_and_family Friends

10/10

Exceptional

30 Sep 2025

camila

Ótima localização para quem quer fazer citytour. Fica próximo a todos os pontos turísticos do centro. Na rua ao lado tem um mercado. Bom demais!!

Partner

10/10

Exceptional

26 Aug 2025

Keylla Maria

Muito bem localizado e de fácil acesso. Não tivemos nenhum problema durante nossa estadia. Supermercados e farmácias ao lado. Somente a noite é bem vazio porém nada que sair de uber não resolva.

Friends_and_family Family

6/10

Pleasant

04 Aug 2025

Luana

Muito a melhorar.

A estadia tinha tudo para ser excelente, pela localização. Mas as condições de conservação e manutencao do apto estao pessimas.
Tampa do vaso quebrada, um perigo para cortes e quedas, limpeza muito superficial. Muita poeira escondida embaixo dos moveis. Poderia ocorrer um troca de toalha. 07dias sao demais. Mesmo que cobre uma taxa extra. Mas isto e higiene. Viajamos de aviao com limite de bagagem. Algumas ccoisas nao sao custos. Agregam. Papel higienico e uma delas.

4/10

Poor

04 Aug 2025

Verified traveler

O local é bom, porem o imovel estava sujo quando entramos e é pequeno para 4 pessoas. Faltam utensilios basicos de cozinha como cafeteira por exemplo.

Friends_and_family Family

10/10

Exceptional

22 Jul 2025

Macsuel Rean

Excelente

Super atenciosos em nossa chegada, mesmo em um horário chato, localização privilegiada, fácil acesso, segurança, conforto.
Sempre que vier a Santiago, pretendo me hospedar no mesmo local.

Friends_and_family Family

8/10

Excellent

22 Jul 2025

Fabian

Was een prima accommodatie. Wat gedateerd maar verder goed.

Leisure Family

8/10

Excellent

10 Jul 2025

Fábio

Ótimo custo-benefício

Localização não é das melhores de Santiago, mas o apartamento é aconchegante, o custo-beneficio compensou demais. Eu recomendo para quem quer curtir a cidade e só precisa de um lugar agradável e sem luxo para dormir. Eu e minha família aproveitamos muito.

Friends_and_family Family

10/10

Exceptional

05 Jul 2025

Danni Roberto

Vale muito a pena

Apartamento super confortável, no centro de Santiago proximo dos principais pontos turístico, restaurante, cafés, supermercado. O time local da recepção é bastante atencioso. A dona demora um pouco pra responder mas sempre responde e é bastante solícita.

Friends_and_family Family

10/10

Exceptional

17 Jun 2025

monica

O check - in foi muito tranquilo. Ao chegar no local já havia uma pessoa esperando para entregar a chaves e passar as informações necessárias. O Apartamento é completo com tudo que precisamos para nossa estadia. Estavamos em um grupo de 7 pessoas e foi excelente o apartamento. E ainda tinha vista para a rua. Com certeza me hospedaria lá novamente.

Friends_and_family Family

10/10

Exceptional

03 Jun 2025

Ricardo

Retornaremos em breve com certeza

Excelente lugar, próximo de tudo no centro, pontos turísticos, mercados, recepção.

Partner

8/10

Excellent

19 May 2025

Andre

Ótima localização e ótimo custo-benefício.

Ótima localização e ótimo custo-benefício.

Partner

10/10

Exceptional

20 Apr 2025

Olimpio

Muito boa. Lugar tranquilo e limpo.

Friends_and_family Family

6/10

Pleasant

24 Mar 2025

Lidia

L'appartement aurait besoin de quelques réparations.

8/10

Excellent

21 Mar 2025

Marina del s

Precrucero

Excelente ubicación, cerca de todo. Volveré

Friends_and_family Family

10/10

Exceptional

12 Mar 2025

Tarciso

Apartamento muito bem localizado no centro de Santiago

Friends_and_family Family

8/10

Excellent

27 Jan 2025

SIMONI

Conveniente!

Foi muito boa. Percebemos que não havia toalhas de rosto, a acomodação da sala fica em um hambiente juito claro. E apenas um rolo de papel higiênico com poucas metragens.

Friends_and_family Family

10/10

Exceptional

10 Jan 2025

Carmelo

Excelente. Recomendación coordinar antes estacionamiento. De todas formas hay estacionamientos cerca

6/10

Pleasant

08 Jan 2025

roberto

No tiene aire acondicionado y ventilador malo

10/10

Exceptional

28 Nov 2024

Eugenio

Bueno limpio y muy bueno ubicación

Business

8/10

Excellent

20 Aug 2024

Guillaume

Excellent emplacement. Appartement fonctionnel mais pas récent

Leisure Family

6/10

Pleasant

09 May 2024

Jemima

Esta ok

Leisure Family

10/10

Exceptional

15 Feb 2024

Marco

Es un lugar seguro tranquilo de muy buena recepción, muy buena conectividad

Leisure Partner

6/10

Pleasant

17 Jan 2024

Carolina

Desepcionada

El departamento tenía cucarachas

Friends_and_family Family

2/10

Poor

09 Dec 2023

Santiago

La comunicación te la da el portero por qué no tienen recepcionistas.

10/10

Exceptional

28 Sep 2023

Patricio

Excelente lugar

Afortunado por haber encontrado este lugar en pleno centro de Santiago, agradable, confortable y con un contacto personal extremadamente amable y cordial de parte de los administradores. Sin duda volveré la próxima vez que tenga que venir a Santiago por algunos días

Business

8/10

Excellent

28 Aug 2023

Jocelyn

Mejorar la calidad del colchón cama principal

Leisure Partner