Name: Plaza San Francisco
Address: Avenida Libertador Bernardo OHiggins Sur 816, Santiago, CL

4/10

Poor

23 Jun 2026

Sergio

BIG Hotel, that used to be a Parking Garage. Average amenities & dated furniture everywhere.

Family_with_children

8/10

Excellent

13 Jun 2026

serafina

Staff..breakfast

Clean room

Friends_and_family Friends

10/10

Exceptional

02 Jun 2026

Benjamin

We really enjoyed the hotel. Staff was great and the kids loved the pool. Location is great - easy to walk to a lot of sites around the hotel.

Family_with_children

10/10

Exceptional

23 May 2026

Ilias

The Breakfast Excellent nice service nice stuff I recommended to everybody

10/10

Exceptional

22 May 2026

Rosita

Viajamos mi hija y mi hermano. Una excelente experiencia desde que llegamos, personal muy atento, la pieza impecable de limpia, camas cómodas, el baño cuenta hasta con crema de cuerpo. El desayuno muy variado para todos los gustos, el pan crujiente, todo exquisito.
La piscina temperada para relajarse, fuimos al sauna.
Cenamos en el hotel, todo muy rico
100% recomendable!!!

Friends_and_family Family

10/10

Exceptional

19 May 2026

Adam

Very nice stays at the hotel. Staff was very friendly and attentive and gave good suggestions and service

Partner

10/10

Exceptional

04 May 2026

jaime leon

10/10 hotel

Self

10/10

Exceptional

30 Apr 2026

Michael

Fantastic place to stay in Santiago. It is the centre of the city with easy access to everything.
The old world charm was welcome.

Partner

10/10

Exceptional

29 Apr 2026

PAUL

Such a classic property. Central location was easy area for pick up and drop off for joining day tours. They allowed us to drop off luggages before check in time. Staff was very helpful in arranging transportation to the airport when there was road closure due to a marathon. Good breakfast buffet with options. Will stay here again.

Partner

8/10

Excellent

17 Apr 2026

Arvind

Excellent location for walking tours around the city and surrounding neighborhoods. The inside of the lobby and dining area lacked natural light and could use some of it to brighten things up. Overall great experience and would recommend this hotel for a Santiago trip.

Partner

10/10

Exceptional

12 Apr 2026

claudio

Hotel was very good,room clean,staff very friendly and professional.

10/10

Exceptional

07 Apr 2026

Warren

Beautiful old hotel near centre of Santiago. Comfortable stay, bathroom could do with an upgrade. Lovely old furniture. Pool was not warm. Bar meals ok but expensive. Staff friendly and helpful.

Partner

10/10

Exceptional

04 Apr 2026

Alexander

Everything good. Definitely will stay again.

Friends

10/10

Exceptional

31 Mar 2026

Richard

The hotel is located next to the presidential palace. We enjoyed the area, lots of restaurants, shopping, and historical buildings. The hotel is clean, has good-sized rooms and an excellent breakfast.

Partner

10/10

Exceptional

23 Mar 2026

James

Excellent location and top notch service, breakfast, dinner and clean rooms and bathroom. This is a 4 star hotel for sure which I would surely recommend to anyone.

Partner

10/10

Exceptional

23 Mar 2026

Marlin Leroy

Nice room, the staff were very helpful. The food in the restaurant was excellent. They would call us a taxi when we asked and reminded us to be careful. The hotel is in the heart of Santiago and a short walk to St Lucia Hill and Plaza De Armis.

8/10

Excellent

14 Mar 2026

Susan

Hotel is in a good position, near to city landmarks and public transport options. Room was large, clean and well equipped. Good selection and quality of food in restaurant and bar. Staff were helpful, friendly and professional. Good value for money

Partner

6/10

Pleasant

11 Mar 2026

Jacqueline

My husband was assaulted by 3 young men in a nearby park at 10:30am. We were walking in the park and my husband felt some liquid dropped from above him. Before he knew it 2 attackers were pretending to wipe the liquid off of him managing to take his wallet out of a front Velcro pocket. 6 other young pedestrians rushed up and beat the attackers away grabbing our wallet. My husband was unhurt but upset. Thank goodness for good samaritans coming to his aid. So, we naturally didn’t feel safe near the hotel.

Partner

10/10

Exceptional

10 Mar 2026

Kathleen

Wonderful location, amazing breakfast buffet, great amenities, outstanding staff. The front desk was so helpful, Roberto was a wonderful friendly waiter, all the doormen were super efficient and kind. We enjoyed our stay very much and would highly recommend this hotel in Santiago Chile.

6/10

Pleasant

08 Mar 2026

Laura

We had hoped to check in early but we sat waiting in the lobby for 3 hours while the room wasn't ready. Had we been told there was no chance we would have go out and explored vs just sitting. English is not spoken nor understood by the serving staff. Our meals/drinks were a challenge to order and yet the vast majority of guests were english speaking. Don't ask to split the bill as this isn't understood nor is the 15% discount on food/beverages we were expecting based on booking with expedia as a vip guest.

Friends

8/10

Excellent

07 Mar 2026

Frank

Location is excellent. The property is a classic old hotel. Lots of beautifully stained wood, but a bit worn out looking.

Friends

4/10

Poor

03 Mar 2026

Terry

We got there at noon and waited in the bar area. We were assigned a room which was not ready at 3pm, check-in time. There was 3 of us renting rooms, 1 was ready early, 1 was ready before 3pm and was ready for a while but we werent infotmed it was ready. We were assigned a different room , not sure why we couldnt have gotten it earlier. The toilet squealed and the coffee area only had 2 ciffee pods, no tea, no cream, no sugar. I went back down and asked at 3:30 for it to be rectified. It wasnt. I went back diwn to the front desk before going to eat. I asked and they wanted to pawn me off on someone ekse. I said you talk to whoever and rectify it. When they did finally bring the supplies we were missing in the original setup, they tried to charge it to our room. We told them that was unacceptable and explained the situation and they grudgingly didnt charge us. We also had issues with the dining staff, instead of bringing us cold water, they brought us boiling hot water as drinking water. It took an hour to get 2 beers after the first bottle had chunks.
I then asked for no spinach, seasoned vegetables from the menu instead, but no mushrooms. They bring me 3 ribs, tons of mashed potatoes, and all mushrooms for the vegetable. After the 3rd attempt to send it back, i received the seasoned vegetables but it was 1/2 mushrooms. The food manager comped my bill, but we were totally dissatisfied with the service.

Friends

10/10

Exceptional

03 Mar 2026

Kathleen

Spacious room, well maintained, comfortable bed. Great view from our 10th floor room. Nice cafes on cobblestone street behind the hotel and good food in hotel. Wonderful customer service. English spoken by most staff.

Friends_and_family Friends

10/10

Exceptional

28 Feb 2026

Roberto

Very nice amenities, friendly and helpful staff. Great location. Would definitely recommend.

Partner

10/10

Exceptional

26 Feb 2026

Bruce

We were allowed to check in early, which was very much appreciated after a 10 hour flight. The room was spotless. The location was perfect

Partner

8/10

Excellent

25 Feb 2026

Andrew

The hotel was centrally located and close to everything. Nice room, clean. Bed needed a new mattress. Breakfast was excellent. Had lunch there once and had good choices. Staff were friendly and helpful.

Partner

8/10

Excellent

24 Feb 2026

Steve

Clean room attentive staff. Hotel a bit tired but people very nice. Restaurant very good, breakfast and coffees were nice. Area is ok but have to be careful. Pickpockets around and one couple lost wallets and passports outside the hotel. Uber will pick up at door. Plenty of shopping in the area. Close to many attractions. Ten min walk to hop on hop off.

Partner

10/10

Exceptional

23 Feb 2026

Ross

Clean large room. Good restaurant and good morning breakfast. Conveniently located to walk around some of the major highlights in town

10/10

Exceptional

16 Feb 2026

norberto

Amazing hotel and the personel.
Very kind and courtes. We enjoy the hotel

Leisure Partner

4/10

Poor

15 Feb 2026

Antonio

The property is very dated and in need of a complete overhaul. The rooms lack basic amenities. Breakfast is limited and of poor quality.

Leisure Self

10/10

Exceptional

09 Feb 2026

William

Hotel was beautiful and clean and great location. staff was exceptional

Partner

10/10

Exceptional

07 Feb 2026

Mary

The room was very nice. The staff was very helpful and pleasant. The breakfast was lovely. The hotel was located in a great location.

10/10

Exceptional

04 Feb 2026

Linda

Fantastic staff! At Reception, bar and restaurants. So friendly and helpful to us, first time visitors to Santiago.

Leisure Partner

8/10

Excellent

31 Jan 2026

Grant

Initial check in with staff was great. They were super helpful and accommodating

Leisure Partner

8/10

Excellent

28 Jan 2026

Michael

Nice hotel in the old town area, all staff were very pleasant and helpful.
Slightly negative points were that the well advertised happy hour was only available if you were buying food prior to ordering drinks and we were rationed to 2 tea bags in the room for our 3 night stay !

Leisure Friends

10/10

Exceptional

21 Jan 2026

Qinghua

Nice location, very friendly staffs.

Leisure Friends

10/10

Exceptional

19 Jan 2026

Jim

Great reception by Tomas

10/10

Exceptional

16 Jan 2026

Cheryl

Staff were very helpful and friendly. Hotel was clean, quiet and a great location for touring downtown Santiago. The hotel restaurant and bar provided great service and the prices were very reasonable.

Leisure Partner

10/10

Exceptional

11 Jan 2026

Ryan

Great location in an old world hotel that was clean and comfortable. The staff was excellent. We had a wonderful stay.

Leisure Family

8/10

Excellent

11 Jan 2026

Ronaldo

Staff was very courteous and helpful, particularly the breakfast and doorbells. Room was clean and comfortable.

4/10

Poor

10 Jan 2026

Manish

Reception and reservation staff has too much attitude … poor customer service all around

Leisure Self

10/10

Exceptional

08 Jan 2026

Sandra

The room was very clean and the staff were very helpful. Breakfast had many options.

Partner

10/10

Exceptional

30 Dec 2025

Robert

Beautiful, spacious room. Excellent service.

10/10

Exceptional

28 Dec 2025

Douglas

Room was clean, staff friendly and helpful;.On our last day, checkout was at noon. I asked if they had a room to change into travel clothes since our flight did not leave Santiago until 8:55 pm. Without hesitation, the main manager at the front desk said that we could stay in our room until 4;30 pm. when we had arranged for a transfer to the airport. This hotel is located close to the city centre with an easy walk to Place de Armas. Overall a very enjoyable stay. I would highly recommend this hotel.

Leisure Family

10/10

Exceptional

23 Dec 2025

Dusty

Wonderful hotel in the center of Santiago! A bit of an issue getting my style C adapter to fit in their older style L outlets. But the hotel lent me one that worked.

Leisure Partner

10/10

Exceptional

22 Dec 2025

Yi

Room ok

8/10

Excellent

11 Dec 2025

Rob

The hotel is nice but could use updating. Our room was large and was very quiet.

Leisure Partner

10/10

Exceptional

10 Dec 2025

john

Did not use hot tub taxi to airport ok

Leisure

10/10

Exceptional

09 Dec 2025

stan

Location beautiful hotel lovely friendly staff
Close to everything

10/10

Exceptional

08 Dec 2025

Mayur

Clean room. Friendly and helpful staff

Leisure Partner

10/10

Exceptional

08 Dec 2025

Josh

Beautiful room, even more beautiful staff! Everyone was extremely helpful and caring and polite and respectful. The hotel is in great condition and has a lovely old world charm. Really comfortable beds, excellent value for money. I’ll stay here next time I’m in town too

Leisure Family

10/10

Exceptional

08 Dec 2025

Julius

Most of our experiences were pleasant. Had one case of serious diarrhea from first dinner meal; a server may have not thoroughly washed hands before serving. Thanks

Partner

10/10

Exceptional

01 Dec 2025

Marek

The hotel staff were all extremely nice and helpful. Particularly I would like to mention reception team. When we were leaving for the airport, our Uber didnt come as it was pre - booked and they found us driver promptly who took us to the airport.

Friends_and_family Friends

10/10

Exceptional

01 Dec 2025

ZHANG

GREAT

10/10

Exceptional

27 Nov 2025

Doug

Staff at this hotel are excellent. Simon who served us at the roof top patio was particularity friendly and gelpful and made the dinner we had there enjoyable. The front desk staff were very helpful and their English proficiency was cery much appreciated. The staff at buffet breakfask were all great as well. It is true what is said, that people make the difference and this was very true at this hotel

Leisure Partner

10/10

Exceptional

24 Nov 2025

phillip

Staff very friendly and helpful .Room was very clean and spacious.
Breakfast very good. Hotel in a great location a stones throw from the nearest metro

Leisure Self

10/10

Exceptional

21 Nov 2025

Peter

Yes

Partner

10/10

Exceptional

19 Nov 2025

Lisa

This was an amazing location, fabulous room and the staff were the best we’ve had. Breakfast was terrific, and the fitness center and pool was great and too

10/10

Exceptional

17 Nov 2025

Doug

Staff was all incredibly helpful and friendly. Made the experience of staying at this hotel excellent. Simon in the retaurant on 5th floor roof top was exceptional. Even among the many others who were great. Buffet staff was also friendly and buffet was excellent

Leisure Partner

10/10

Exceptional

16 Nov 2025

Fernando

Clean room and good service.

Leisure Partner

10/10

Exceptional

16 Nov 2025

Donna

Over all t his was a good place the staff in general especially the bar staff ' Sebastian' was excellent.
However, the VIP program is an Expedia scram. We were not offended

Leisure Partner

10/10

Exceptional

15 Nov 2025

phillip

Yes the room was spotless. All the staff were fanstatic especially on check in

Leisure Self

10/10

Exceptional

21 Oct 2025

Ryan

Great experience. Staff so smiling and attentive. Front desk always helpful and resourceful.

Friends_and_family Friends

10/10

Exceptional

19 Oct 2025

Paul

Elegant older hotel with great staff and service

Well located for access to Santiago’s highlights.

Leisure Partner

10/10

Exceptional

18 Oct 2025

Christopher

Clean rooms, friendly staff. Claudia the taxi driver was amazing.

Leisure Self

10/10

Exceptional

28 Sep 2025

Johan

Perfect location, good gym and pool, quite ok BF, nice but a bit worbout roo.

Leisure Self

10/10

Exceptional

15 Sep 2025

Geoffrey

Location

Location is great for walk tours and precolumbus museum.
The walls seemed a bit thin to hear neighbors (baby crying next door)

Self

8/10

Excellent

07 Sep 2025

Diana

The hotel lobby is lovely, old school and charming, breakfast good and the gym was great. Rooms are dated and rather noisy, cleanliness overall was a bit lacking both in rooms and hotel areas. Staff were a bit hit and miss, some fantastic others not so. A nice area to walk around.

Business_and_leisure Partner

10/10

Exceptional

01 Sep 2025

Jason

One of the most elegant old school hotels in the region.

Business

10/10

Exceptional

17 Jun 2025

Amandeep

Central and classy

Business_and_leisure

8/10

Excellent

15 Jun 2025

John p

Great hotel lousy service in nice dining room. Too bad because food was good.

Self

10/10

Exceptional

12 Jun 2025

Sylvia

Great rooms and bathrooms, good breakfast, excellent amenities including a nice indoor pool.

Friends_and_family Family

8/10

Excellent

08 Jun 2025

RUDY

Extra friendly staff! Great gym and breakfast

Leisure

10/10

Exceptional

06 Jun 2025

Sylvia

Nice room and bathroom, fantastic indoor pool

Friends_and_family Family

10/10

Exceptional

06 May 2025

Emilio Aguirre

This property is very well located in Santiago's old downtown area located a few steps from old historic buildings. The hotel is very well maintained and clean. It offers a well varied breakfast option and quiet rooms with beautiful wood finishes. Staff is courteous and polite. We will be recommending this hotel to our snowbird friends and we will be coming back.

Business_and_leisure Partner

10/10

Exceptional

16 Apr 2025

Amanda

Classic and beautiful hotel

This hotel features a classic style. It is cozy and beautiful. Conveniently located near the San Francisco Church, the San Francisco Museum, the París-Londres Barrio, the Universidad de Chile, and the subway station, you must taste the hotel bar's amazing Pisco sour!

Partner

10/10

Exceptional

02 Apr 2025

Michael

Great stay!

A really friendly staff as well as better than average breakfast... a really nice bar with friendly staff. The check in staff was accommodating and friendly and the porter staff was attentive and helpful. Good location for close (7 minute walk) to some great bars and restaurants as well as pop-up shops.

Business

10/10

Exceptional

29 Mar 2025

maysun

staffs are friendly, and polite

Leisure Friends

8/10

Excellent

26 Mar 2025

Sebastian Max

Nice but not that nice.

Great restaurant even though it was hot in there. The room was nice but the hot water didn't work one day. Also no cable. Just local tv.

Business

8/10

Excellent

25 Mar 2025

Abdolreza

Everything was great! Nice, polite, and friendly staff. Location is awesome. The only thing we noticed was on 11th Floor the smell on the corridor like sewage all over that floor but not in the room! The other thing, SPA facility is very limited and don't expect a professional one! Overall we would definitely recommend to stay here.

Leisure

10/10

Exceptional

20 Mar 2025

Zhao Qing

The lobby is beautiful. The breakfast is excellent. The room is spacious and clean.

Leisure Friends

2/10

Poor

20 Mar 2025

Rossana

Awful!

10/10

Exceptional

18 Mar 2025

Brian

A great hotel, fine restaurant, and very helpful stuff

10/10

Exceptional

17 Mar 2025

Millie

Pre-cruise stay in Santiago

Impecable service. Nice spacious room. Great buffet breakfast. Only negative was some mold on the shower area wall.

Partner

8/10

Excellent

15 Mar 2025

HAI

Good location. Friendly staffs. Great breakfast.

Leisure Partner

10/10

Exceptional

11 Mar 2025

John

Great sized room and comfy bed. Well sound proofed from the traffic outside.
Breakfast was great too. Very handy to the Metro and buses. Had a blocked sink in bathroom but fixed quickly.

10/10

Exceptional

11 Mar 2025

Rajiv

Very friendly Staff

Smooth Check in and Check out. Room was clean except the washroom was not cleaned from previous Check out, toilet bowl had poo sticking, both sinks were dirty with stuff from the nose, didn't complain to the front desk as we were tired from 20 hour flight and all day sight seeing. Breakfast was good. All the staff was friendly and helpful. Would recommend and stay again

Friends_and_family Friends

10/10

Exceptional

09 Mar 2025

RENE

Nice hotel at Santiago's downtown

Very convenient location, friendly staff, beautiful forniture...a very nice stay at Santiago's downtown

Self

10/10

Exceptional

08 Mar 2025

Jeffrey

The location was fantastic for visiting and sightseeing around Santiago. The staff was super friendly and helpful. Great full breakfast buffet.

Leisure Friends

10/10

Exceptional

06 Mar 2025

Leonid

Great location

Leisure Family

10/10

Exceptional

06 Mar 2025

Kwok

The room is clean with good size
KWF

10/10

Exceptional

06 Mar 2025

Henrik

Central location. Nice bar and a very very good restaurant

Leisure Self

10/10

Exceptional

04 Mar 2025

Christine

Lovely hotel

Lovely hotel quite close to the old area of Santiago. Very friendly staff, the only thing we didn't like was the overly strong perfume they use in the lobby which was over powering! Other than that it was a little gem.

Partner

8/10

Excellent

02 Mar 2025

Xing

everything is fine except we got black out

Business

10/10

Exceptional

01 Mar 2025

Sylvie

A lovely place to stay.

10/10

Exceptional

01 Mar 2025

Zbigniew

absolutely the great hotel in Santiago, perfect location, outside nothing really special - but inside a real classical beauty, staff friendly and helpful - if you going to Santiago this is a place to stay - HIGHLY recomended

Leisure Partner

10/10

Exceptional

27 Feb 2025

johanne danis

Very nice hotel. Staff is very professional. Food, drinks and wine are amazing! Good variety... many options.

Leisure Family

6/10

Pleasant

24 Feb 2025

Sandra

The spa, sauna and massages are under renovations, not available.

10/10

Exceptional

23 Feb 2025

Kendra

I am a female solo traveler and stayed at this hotel for 3 nights. The hotel is very clean, very walkable to all the sites and various restaurants and the staff extremely kind, professional and helpful.

I had to find a way to get from Santiago to Concón and was trying to secure an uber but the staff suggested I take a local bus that would save me a lot of money and time (bc it was difficult to find an uber that would actually take me 2 hrs to the coast).

The kind staff who helped me book this bus ride went above and beyond and I was so grateful bc it was a part of my trip that I had not fully planned out.

I would definitely stay at this hotel again!

Leisure Self

8/10

Excellent

21 Feb 2025

Lynda

Downtown hotel

Check in was challenging. Our luggage was supposed to be moved to our room but wasn’t. We returned from a tour very late and then had to retrieve our bags and get to the room. Our room was neat but dust everywhere. The wood baseboards and the closets and doors were covered in dust. I woke up congested both mornings.

Friends_and_family Friends