Name: Hotel 28 Boise Airport, Ascend Hotel Collection
Address: 4111 S Broadway Ave, Boise, 83705, US

10/10

Exceptional

23 Jul 2026

Pankaj

Nice place close to the airport

2/10

Poor

23 Jul 2026

Kaylee

The staff was friendly upon arrival, the hotel was warm, and the room has a window AC unit which cools near the unit itself but not the entire room. So if it’s hot outside beware. We checked in and quickly left to get some groceries for our kids, when we got back we noticed an incredibly foul smell. Upon investigation, we found ants crawling in and out of the ac unit. My husband flashed his phone flash light which revealed an infestation near the ac unit. My children then began noticing ants on the other furniture. The nightstand. The headboard. The sheets. The dresser. I also had to clean dead bugs off the windowsill upon arrival and there were two flies in the room.

I called the front desk and asked for another room but was informed that the hotel was full. I was given no option to rectify the issue and told that I’d need to speak to the manager for a refund.

We contacted Expedia (love their service and highly recommend as they do the legwork like this when you’re traveling) and they contacted the hotel to request a refund and let them know we’d be checking out.

When I checked out the staff was less than friendly. Unfortunately unless you’re looking for a stay with creepy crawlers and foul smells, I’d steer clear of this place.

10/10

Exceptional

23 Jul 2026

Randy

Overall we had a great stay at Hotel 28. Convenient to the airport and on into Boise. We really enjoyed our stay!

4/10

Poor

21 Jul 2026

Tera

the beds are comfortable, however our room smelled of cigarettes. We were unable to switch rooms due to the handicap access need that we needed. Breakfast was horrible. A huge disadvantage was that they combined the sausage in the scramble eggs and those who don’t eat pork or are vegetarians, have only one other option for a hot breakfast and that is waffles. The wheat bread had mold on it and I showed it to the employee who immediately removed the bread but it really made me question the freshness of the food.

Friends_and_family Friends

10/10

Exceptional

20 Jul 2026

Dawn

The hotel was very clean overall. The breakfast was good and the staff were very, very, nice and helpful. They all were very nice to talk to. Enjoyed my stay.

Friends

10/10

Exceptional

20 Jul 2026

David

Very nice rooms and staff was great

Partner

10/10

Exceptional

20 Jul 2026

Shikara A

Staff were incredibly friendly. Breakfast was great. The room was clean and the ac was perfect. The pool could have been cleaned again but having a sauna and a steam room was a huge treat. I will absolutely stay there again

Family_with_children

10/10

Exceptional

18 Jul 2026

Broderick

👍

Partner

10/10

Exceptional

15 Jul 2026

Ashot

Thank you

10/10

Exceptional

12 Jul 2026

Robert

Great stay.

10/10

Exceptional

10 Jul 2026

Russell

Nice location, nearby the airport.

Self

6/10

Pleasant

27 Jun 2026

Tracy

Nice hotel close to the airport.

8/10

Excellent

26 Jun 2026

Eder

Great staff, really helpful. Decent breakfast and ok parking location.

Business

10/10

Exceptional

24 Jun 2026

Jason

Friendly check in. Clean room and facilities. Great location for access to the airport. Spacious room.

Family

2/10

Poor

21 Jun 2026

Kate

Didn't even stay the night. Place was sketchy and no parking

Family_with_children

6/10

Pleasant

21 Jun 2026

Chad

It's a great property but the only tough thing was it was by the freeway as it was noise through the night.

Partner

10/10

Exceptional

18 Jun 2026

Sandy

Excellent location for my work trip. Beyond friendly staff. Amazing assortment of snacks and drinks on property. Gas station next door. Tons of restaurants within 15 minutes. Will stay again.

Self

8/10

Excellent

18 Jun 2026

Howard

When our original room had an unacceptable smell, the staff were very accommodating in arranging a different room. Although not used, the pool and hot tub looked very inviting. Two maintenance items were noted by the staff (missing smoke detector and a loose sink faucet), since our stay was only one night, I left the maintenance people to look into the issues. I'd stay there again due to proximity to family.

Partner

8/10

Excellent

17 Jun 2026

Jodi

Breakfast was good. This was our second time staying here and this experience was better than our first.

Family_with_children

4/10

Poor

14 Jun 2026

Alyssa

Most of the room was functional, but shower was not clean. Towels were dirty. Didn’t turn on AC because it was covered in dust. Only 1 towel bar (above the toilet) for a 4 person room. Needed a paint job looked like they had painted over dirt or plaster areas with a thin coat. Hallways were very smelly. Sanitizer wallmounts were empty. Sauna wasn’t working. No bedbugs though and outlets all seemed to work!

Friends

8/10

Excellent

14 Jun 2026

Jodi

Property manager was on duty she was very friendly. Room was clean but very overpowering chemical cleaning smell. We had to open window to air out the room. Breakfast was good and lots of variety and fresh fruit.

10/10

Exceptional

14 Jun 2026

Barry

This was a great location to stay at if needing to get to the airport. The bonus of being able to leave my car there during the trip was amazing. The Front Desk staff, which I think was the manager, was amazing and went above and beyond to be friendly and helpful. Hotel room was comfortable, and clean. Highly recommend.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Alyssa

Much nicer than I expected and a great breakfast. Room was very spacious and the beds were comfortable. If I stay again I will request a room on the opposite side of the freeway because it was loud at night for me, but it didn't bother the kids. Very helpful and friendly staff.

Friends_and_family Family

8/10

Excellent

12 Jun 2026

Jessica

.

Family

10/10

Exceptional

11 Jun 2026

John

Very clean and well maintained. Very friendly and attentive staff.

8/10

Excellent

08 Jun 2026

Judy

The lobby is most welcoming with the area behind the registration a mural displaying a plane on the runway departure. Breakfast was included. Coffee and Tea also available in the lobby seating area. A nice fire place outside to relax. The Hotel service team were very responsive. Our TV did not work upon arrival. They came immediately and knew what to do, given new S/W.

Upon departure, I shared with the staff at the front desk my room observations i.e. sink not draining well and freezer needing to be cleaned from previous use. They were very receptive and appreciative.

Family

10/10

Exceptional

02 Jun 2026

Monica

The beds were comfortable and the hotel itself clean and well-maintained, but the staff is what sets it apart. Sir Nic was very friendly, helpful, and efficient checking us in. The other clerk in the morning was very friendly, as well. Sir Nic even remembered my name and wished me a good trip on the way out. They made it a very inviting atmosphere.

Family

10/10

Exceptional

30 May 2026

Michael

This stay was great, the only wish was that they had a kitchenette. Everything else was great. Staff was awesome, so friendly, Nick was amazing to work with, they were accommodating and always on top of things.

Self

10/10

Exceptional

24 May 2026

France

Great place clean and amazing location near airport

Partner

6/10

Pleasant

21 May 2026

Ron

Hot tub was a joke. No jets and cloudy water and so full of water that it poured out when we got in. Neither sauna or steam room worked.
Breakfast didn't start until 7 and no grab and go options. We did let get any of the amenities at all

8/10

Excellent

19 May 2026

Ken

Mattresses were in need of turning or replacement.

Family

10/10

Exceptional

19 May 2026

Rocio

Amazing staff, love the cookies we get greeted with.

Friends_and_family Family

4/10

Poor

16 May 2026

Douglas

Being close to the airport was convenient but the room was kind of clean. Spots, stains and residue all over the bathroom. Beds had weird fuzzies on them. Plus the interstate was soooo loud but they provided ear plugs. Plus right next to truck stop so lots of weird people wandering around.

Self

6/10

Pleasant

16 May 2026

kirk

The motel was okay overall. The biggest issue is that the property is located right off the highway, so it was very loud. I had to sleep with earplugs because of the road noise.

Friends_and_family Family

10/10

Exceptional

11 May 2026

Luz

.

10/10

Exceptional

06 May 2026

Jessica

Immediately walking in, the hotel is super clean, and the front desk clerk was very welcoming and friendly. In fact, every single person I interacted with was very nice and helpful. The room was also very clean and surprisingly spacious. The pool wasn’t quite open yet for the season, but it looked really nice from what we could see. There is a nice enough fitness facility as well as a Jacuzzi and sauna. We thoroughly enjoyed our stay and would absolutely stay there again!
One additional thing to note is that the hotel is next to a major highway and shares an entrance with a truck stop, so it does get a little bit noisy, but it wasn’t too bad and the view of the mountains was beautiful!

Family

10/10

Exceptional

04 May 2026

Tonya

Excellent hotel stay , clean , safe , food was good .

10/10

Exceptional

01 May 2026

Teresa

The breakfast was great. My only negative was the loud people above my room. I didn't tell reception because i chose the floor i was on. My suggestion is ALWAYS ask for top floor room near elevators. I love the hotel even with the obnoxious people above me. They reminded me of tweakers the way they stomped the floor most of the night. This happened about 4 nights. GET THE TOP FLOOR.

Self

2/10

Poor

25 Apr 2026

Olivia

There was a leak and all of our clothes got soaked.
There was also mold on the ceiling in the bathroom that caused my husband to WHO HAS BREATHING/ LUNG ISSUES, to have an allergic reaction causing him to have labored breathing.
WE WERE TOLD WE WOULD GET A FULL REFUND IMMEDIATELY AND STILL HAVE NOT.

Partner

8/10

Excellent

24 Apr 2026

Amy

Great location to airport! Nice amenities! Spacious and comfortable rooms! Excellent staff and customer service!

Self

10/10

Exceptional

19 Apr 2026

juan pablo

8)

10/10

Exceptional

14 Apr 2026

Tonya

Great hotel the staff was friendly and knowledgeable. Helpful. It was clean. Food was good.

2/10

Poor

13 Apr 2026

Breklyn

Our room was not clean at all, it felt picked up but not really clean. All hallways were dark and had a horrible stench.

6/10

Pleasant

12 Mar 2026

Stephanie

blankets were dirty & bathroom had hair in it, but the breakfast was good and the night staff was nice

Family_with_children

8/10

Excellent

10 Mar 2026

Canan

Yes

8/10

Excellent

28 Feb 2026

Chantel

This place was very nice and clean. The door had issues sticking though. Luckily I always got it open, barely.

Self

10/10

Exceptional

13 Feb 2026

theresa

The bed was

10/10

Exceptional

06 Feb 2026

Jesus

Room was very clean and staff was very friendly, this hotel was a great experience and I would definitely book again.

Leisure Partner

2/10

Poor

25 Jan 2026

Ian

Two different rooms both reeked of mold and mildew. Both rooms had damage everywhere that looked like a 10yo had tried to fix them in an effort to hide it. For the price they charge you’d expect a maintained clean room not budget motel 6

This use to be a nice hotel and this was not my first stay here but they have really started to neglect the maintenance of the rooms. It’ll look nice in the outside and the staff at the front is wonderful but who ever runs house keeping and maintenance needs to be fired!

The complementary breakfast use to be delicious but now it’s cheap nasty garbage that makes McDonald’s breakfast seem gourmet by comparison.

This use to be a good hotel for the price but has completely ruined itself through lazy management and maintenance

Business_and_leisure Self

10/10

Exceptional

08 Jan 2026

Cj

Clean

Business Partner

10/10

Exceptional

04 Jan 2026

Vicki

Having staff remembering me from other stays makes for a warm feeling. Rooms are always nice and clean

Leisure Self

10/10

Exceptional

03 Jan 2026

Cj

Clean room awesome staff

Business Partner

8/10

Excellent

20 Dec 2025

Marilyn

Friendly staff and comfortable room

Partner

8/10

Excellent

15 Dec 2025

Latisha

Room clean for the most part

Partner

8/10

Excellent

14 Dec 2025

James

Fine

Business

8/10

Excellent

14 Dec 2025

James

Fine

Business

8/10

Excellent

14 Dec 2025

James

Average hotel

Business

10/10

Exceptional

28 Nov 2025

Aleksandra

The staff is the nicest group of people, hotel is great & convenient but they really make it top tier :’) so friendly & helpful

Leisure Self

4/10

Poor

22 Nov 2025

gerard

For the high price I expected a lot more. More like a motel 6

10/10

Exceptional

22 Nov 2025

Kenneth Lee

Very friendly night auditor checked me in efficiently and striking up friendly conversation in doing so. Nice BIG room!

10/10

Exceptional

17 Nov 2025

Gabriel

Great spot

8/10

Excellent

12 Nov 2025

martha

All was food. Right off freeway so some noise. Good dog area

10/10

Exceptional

11 Nov 2025

Albert

Clean room nice staff!

10/10

Exceptional

09 Nov 2025

Heidi

The staff were very friendly and the room was very clean.

Leisure Self

10/10

Exceptional

07 Nov 2025

frank

Good room convenient location

Partner

10/10

Exceptional

05 Nov 2025

Deanna

Excellent stay. Hotel was very clean and staff was exceptional. Kekeo provided outstandinf customer service from the moment we arrived and was very personable, providing suggestions on places to go while there.

Leisure Family

8/10

Excellent

19 Oct 2025

Kim

Our room was clean and we were comfortable. Staff member there was very nice.
We missed both airport shuttle there and back to the airport due to how late we arrived and how early we left. I do wish the manager would have shuttled us over to Boise State in the morning since it was within shuttle service time and they clearly were not busy. Otherwise, awesome place to stay and breakfast was good.

Business Family

10/10

Exceptional

18 Oct 2025

Yvet

Clean, friendly, and easy location!

Business_and_leisure Self

6/10

Pleasant

14 Oct 2025

Ashley

Truck stop hotel .

Leisure Family_with_children

10/10

Exceptional

12 Oct 2025

Jorge

Nic at the front desk is an exceptional guy very kind and polite he was greeting me every time when I was in or out of the hotel also giving me all the info about the premises that I needed.

Friends_and_family Family

6/10

Pleasant

12 Oct 2025

Jaime

Super close to airport, but based in a truck stop. Super dirty disgusting carpets on 1st floor. Better on 3rd.

Friends_and_family Family

6/10

Pleasant

11 Oct 2025

Tina

Staff super helpful, shuttle convenient, good breakfast, clean and newly renovated- unfortunately next to a truck stop and the air system/ air conditioning smelled stale and moldy:(

Business Self

10/10

Exceptional

02 Oct 2025

Jacob

..

4/10

Poor

29 Sep 2025

John

Room was dirty, stuff left on floor from previous people who stayed, no toilet paper. We always check under bed for bed bugs and noticed the dust ruffle on box spring was stained with blood and other liquid/soil stains. Very disgusting. We had to ask to have housekeeping, which was fine. The first morning we asked for it we were told no because they got slammed with too many people. So we asked for it the next day and they said yes. Come back at end of day and they never came. Will not be coming back to this place.

Leisure Family

10/10

Exceptional

28 Sep 2025

Giacomo

Convenient, clean and friendly. Would consider staying again.

Self

10/10

Exceptional

26 Sep 2025

Robert

Staff was very welcoming and supportive.

Leisure Friends

10/10

Exceptional

26 Sep 2025

Ekela

Staff was friendly and rooms are spacious and really modern and nice!

Business

10/10

Exceptional

25 Sep 2025

Wayne

Room on Interstate side of hotel is noisy so much so earplugs are provided in the room. If you are not used to traffic noise you may need to requests a room away from the road noise. Would rate safety, facilities, breakfast and associates excellent.

Leisure Family

8/10

Excellent

23 Sep 2025

Verified traveler

Good job

8/10

Excellent

22 Sep 2025

Karen

The room was very clean, the bathtub drained, the shower head was great, I liked the laminate floor instead of carpet and the room was spacious. The two things that kept it from a 5 star was that the desk was never at the desk because they were tasked with so many other things:/ I saw people wait and wait there and then they just gave up. The same was true when I called before and during my trip with questions You need another person out there--it is a busy place! The other thing was the parking. Everyone was jammed packed down there. It is super hard to turn into a spot and get out of a spot. And then everyone was sandwiched in close. Also the box trucks parked behind the cars also provided a special challenge if you had to park near them. My car is long and wide and I dreaded parking every night--I was there three days:/

Leisure Friends

8/10

Excellent

21 Sep 2025

Victor

Noisy.. you can hear the semi trucks

2/10

Poor

17 Sep 2025

Jessica

Filthy and didn't feel safe. Don't stay here

I was traveling solo. The first room they put me in was unable to be locked from the inside. Both locks were broken, and you could clearly see marks on the door where it had been forced open repeatedly. I had no idea what was going on or why that was, but I requested a room change. The front desk guy was super apologetic and switched me to another room immediately. Unfortunately the second room was filthy. Neither of the sheets on the beds had been changed. They were both covered in hair and some sort of brown stains that were either blood or feces. It was almost midnight at this point and I just wanted to sleep, so I stripped the sheets off and used my sleeping bag on the mattress. It was a total waste of $$$. I should have just stayed at a campground. Don't stay here it is not clean or safe!

Self

10/10

Exceptional

12 Sep 2025

Thomas

Shuttle operation was limited…..no early morning shuttle.

10/10

Exceptional

11 Sep 2025

Alberto

A lot nicer than expected

Leisure Self

8/10

Excellent

08 Sep 2025

Bryan

The front desk staff is friendly and helpful. The property is about what you would expect for the price. There is a small workout room, and a pool and hot tub, plus a good business center.The furniture around the refrigerator could use some dusting. Beds were comfortable with a variety of pillows. One side of the building directly faces the highway, which creates quite a bit of noise. They did leave earplugs on the nightstand, which was helpful!

Leisure Self

10/10

Exceptional

07 Sep 2025

David

Friendly staff, clean, convenient and things went great.

Partner

8/10

Excellent

06 Sep 2025

Thomas

Interstate ……busy roads

6/10

Pleasant

06 Sep 2025

robert

Initial room was dirty and apparently wasn’t cleaned. Bathroom had a wet towel hanging in it. Bedding was dirty and stained. Requested a move to another room and it was clean. Accommodating staff.

Leisure Partner

8/10

Excellent

05 Sep 2025

Christopher

quiet, modern and clean

Leisure Pet

2/10

Poor

02 Sep 2025

William

Do not stay here

Hotel refused to accommodate disability, gave us the furthest room from the entrance. Noise level is beyond acceptable, right by the highway. Hotel manager disappears for days, front desk staff keep telling us, they can not find their manager.

Friends_and_family Family

8/10

Excellent

31 Aug 2025

Dale

The hotel is very clean and the staff is very friendly. The breakfast was very good as well. The only complaint is that our room was on the freeway side and you can hear the traffic all night.

Leisure Partner

8/10

Excellent

29 Aug 2025

Rory

All good but the shower

No matter what we did to prevent water from coming out of the shower, the shower head poured out of the shower creating a pool of water in the bathroom. The bathtub of the shower sounded like it was ready to break during any movement.

Friends_and_family Family

10/10

Exceptional

29 Aug 2025

Connor

Nice place to stay while traveling through.

10/10

Exceptional

28 Aug 2025

Jennifer

Service was great. Room was clean, however housekeeping forgot to wipe the headboards that were visibly dirty. Everything else was great. This was our second stay and we will definitely stay agin!

Partner

10/10

Exceptional

28 Aug 2025

Norman

Boise Hotel 28

Great location for us to visit relatives. Quiet even tho near airport. Nice breakfast.

Partner

10/10

Exceptional

28 Aug 2025

Angie

Sir Nic is the best

The staff at this Hotel is beyond the best...they go above and beyond to help in any way needed.
They interact with guests in a pleasant way that makes you feel like they truly want you to stay there.

Partner

2/10

Poor

27 Aug 2025

Jeffery

I had a water leak in my room in the middle of the night. The staff could not accommodate another room. Very unhappy. By the time morning came there were parts of the ceiling on the floor

Business Self

10/10

Exceptional

27 Aug 2025

Darin

Great stay, but it is a bit noisy next to the freeway. They do leave earplugs in the room, but we didn't use them. Wouldn't hesitate to stay here again, though. Pool and hot tub are small, but serviceable.

10/10

Exceptional

25 Aug 2025

Yolanda

The room was immaculate. Modern. Very clean. Did not smell

Leisure Partner

10/10

Exceptional

23 Aug 2025

Linda

Rooms clean and modern. Strong chlorine smell in lobby in the morning. Good location easy to locate. Staff very friendly and helpful