Name: Park Inn by Radisson Krakow
Address: Ul. Monte Cassino, 2, Krakow, 30337, PL

10/10

Exceptional

08 Jun 2026

James

The staff were great. Very polite and always helpful. The gym is perfect for keeping up with your workouts. The rooms are super clean along with the rest of the property.

Self

10/10

Exceptional

07 Jun 2026

Janusz

I found in the bathroom lack of any place to hang a towel close to the shower. The towel rack is very high and too far from the shower cabin when someone wants to reach it while getting out completely wet after shoiwer.

Partner

10/10

Exceptional

07 Jun 2026

George

Room was accessible they noticed it before I got there and change it for me. Staff was always ready to assist even with the smallest of things. Thank you everyone

Self

8/10

Excellent

26 May 2026

Anna

We had a pleasant stay overall. The rooms were clean, well-equipped, and had everything we needed. The location is very convenient — close to Wawel Castle and the Jewish district of Kazimierz, which made exploring the city easy.
A special thank you to Paula at the reception, who was extremely kind, professional, and helpful throughout our stay. Most of the staff were friendly, although the service in the F&D department was not always very welcoming.
One small downside was an unpleasant smell coming from the bathroom/toilet area, similar to a sewage smell.
Overall, it’s a nice hotel with good value for money. The only disappointment was that, as RR members, we did not receive the benefits we usually get at other hotels within the same group.

Family_with_children

10/10

Exceptional

20 May 2026

Byron

Everything is great

Family

10/10

Exceptional

11 May 2026

VAIBHAV

A very pleasant and helpful staff. Well behaved. We stayed for 10 days and throughly enjoyed our stay

Partner

10/10

Exceptional

04 May 2026

Matthew

The hotel is in the perfect location for exploring on foot. If you get a corner room you’ll get a great view of the river and the city.

Staff were fairly pleasant and helpful, although I couldn’t get the WiFi to work at first they did advise what to do to fix it.

Breakfast was nice but very busy all the time.

Self

10/10

Exceptional

21 Apr 2026

Harold

Excellent location, pleasant staff

Self

10/10

Exceptional

14 Apr 2026

Raz

Coming from the central train station, Kraków Główny, the tram ride wasn't thrilling. The city seemed like a normal European city. It wall changed the moment I crossed the river. The scene changed instantly! The beauty was uplifting!

Once I entered the hotel, I was greeted by a kind young lady from behind the reception desk, who helped me with a very easy check in, and answered all my questions.

Self

10/10

Exceptional

28 Mar 2026

Sangita

Large and comfortable rooms. Short walk across the road to the ICE krakow congress centre- Very convenient if attending conferences there. 30min pleasant walk to the old town, about 16min by tram, tram station is just a short walk outside. Decent on site restaurant as well.

Business

10/10

Exceptional

09 Mar 2026

Kathryn

There was plenty of options for breakfast; hams, boiled eggs, cheeses, cereals, pastries, can make your own waffles! Friendly helpful staff especially Julie.
The room was lovely and clean, fresh cold water dispensers at the end of the corridors

Partner

10/10

Exceptional

04 Feb 2026

Emma

Clean and friendly. The lady checking myself and 2 children in was really kind. All staff we came across were very polite. Room was spacious enough and very clean

Leisure Family_with_children

8/10

Excellent

05 Jan 2026

Elenita

Clean room

10/10

Exceptional

21 Dec 2025

Annika

Nice hotel

Friends_and_family Family

10/10

Exceptional

12 Dec 2025

Michaela

Our room was very clean. The hotel staff were exceptionally friendly and helpful. I would definitely recommend staying here. Location was ideal as very close to the Old town centre.

10/10

Exceptional

09 Dec 2025

Harold

Breakfasts were good but, at least on Sunday, there should be some ala carte alternatives to the full buffet.

The location was excellent and the staff were a real pleasure to work with.

Business Self

6/10

Pleasant

10 Nov 2025

Rohan

Our shower didn't work properly. Even after reporting it, we didn't have someone come by and fix it for 2 days.

Leisure Partner

10/10

Exceptional

16 Sep 2025

Craig

Cannot fault this property. It’s in an excellent location and the staff were helpful and friendly. The basement car park was handy for parking my rental car securely.

Leisure Self

10/10

Exceptional

12 Sep 2025

Hiep

Breakfast is good. The staff are helpful and professional. The hotel is in convenient location for our conference.

Business_and_leisure Friends

6/10

Pleasant

25 Jul 2025

Kerri

Beautiful environment but no room service of food and after a long flight with children it was inconvenient to have no food. Also no milk for the tea, or not much of anything really.
The light flickers on and off from the mirror.

2/10

Poor

30 Apr 2025

stewart

Not great

Honestly they said I booked a room with single bed and then check in took 25 mins and the single bed was not mentioned / room cleaning has to be requested and it's a walk to any sights / no real cafe near the hotel suggest u do your research

Friends_and_family Family

10/10

Exceptional

29 Apr 2025

Deepta

Convenience near the city center

Amazing location, extremely comfortable beds, clean and modern amenities, breakfast buffet had a good spread of hot and cold meals- overall a great stay!

Friends_and_family Family

10/10

Exceptional

22 Mar 2025

Abigail

The beds are very clean and comfortable! We had a great stay.

Leisure Partner

10/10

Exceptional

28 Dec 2024

Maria

Hotel is located 10 minutes from
City Center. Facility was nice and clean.

Leisure Partner

10/10

Exceptional

25 Dec 2024

Paul

First of all the hotel was well served by the bus from Airport which only had a short walk from the bus stop. You can walk to the castle and the centre easily. But if you prefer there are frequent trams to the centre. The hotel itself is faultless in terms of standards expected. We were able to leave our luggage there for storage after checking out allowing more time in Krakow for ourselves

Leisure Family

10/10

Exceptional

06 Nov 2024

H

Lovely stay. Clean and well maintained. We were upgraded to a castle view and that was lovely. The room was spacious and comfortable. Very good value for money. Breakfast was top tier, best I’ve had at a hotel and so cheap too. Krakow was amazing and old town was so close. A short walk.

Leisure Partner

6/10

Pleasant

27 Aug 2024

Verified traveler

Location was great and they had parking underneath the hotel. The tram stop was right across the street and convenient to get to old town. The hotel only had one elevator working for our entire stay, which isn't enough for a hotel of this size, especially when a tour bus full of people returns on all once. It was raining one of the nights so we ordered from Uber Eats. There were many close restaurants and delivery was quick. We got a room with the Castle View, but they put us on the second floor and all we could see was the lawn, with barely any view of the castle, so be a little wary when getting a room with the Castle View. The air conditioning in our room was anemic, which didn't help when the temperature went above 30 degrees celcius.

Friends_and_family Family

6/10

Pleasant

16 Aug 2024

Guillermo

The breakfast could be substantially better, offering better quality ingredients, and having more variety (besides a couple of sausages and scrambled eggs).

Leisure Friends

10/10

Exceptional

17 Jul 2024

Constance

Staff was above and beyond. So helpful. Big hotel for Europe. Great location for convention center and not far from city center and Jewish quarter

Business Self

10/10

Exceptional

15 Jul 2024

William

Nice place - basic, but very clean and friendly!

It was great - loved the walk-in shower.

Self

10/10

Exceptional

03 Jun 2024

Humble

Really close to the Town centre - great breakfast - clean spacious room, no hassle from staff - looked after our cases until we had to leave. Nice and easy no hassle highly recommended

Leisure Family

2/10

Poor

28 Jan 2024

Victoria

Room with 2 twin beds was requested for 2 person, but they gave us 1 king size bed only...

Business_and_leisure Partner

10/10

Exceptional

30 Oct 2023

Reed

Pleasant place to stay at. Would recommend again.

Queen bed is two twin mattresses put together, but still comfy.

Self

4/10

Poor

18 Apr 2023

Alex

Reserved our suite and confirmed the suite 4 times only to find out “the person who confirmed your suite for your entire day was “new””! This is ridiculous, the staff was no help since I booked the stay through Expedia they said they could do nothing. In addition Expedia is also horrible I spent hours explaining the situation and wanted credit for the suite we never occupied and to only be charged for a standard room. Still no conclusion! Expedia is very helpful booking but horrible if there is a problem.

Leisure Family

10/10

Exceptional

14 Mar 2023

Verified traveler

Krakow Stay

Good. Helpful and courteous staff.

Business

8/10

Excellent

12 Mar 2023

Christine

Our room was comfortable and very quiet. The black out curtains work extremely well. The staff was courteous. Thanks for a nice stay in Krakow. Oh, we walked over 35 miles in 3 days! Lots to see.

Leisure Partner

10/10

Exceptional

11 Feb 2023

Michael

very nice staff

Leisure Family

10/10

Exceptional

09 Feb 2023

Liam

Enjoyable stay, nice warm rooms to fight the cold!

Very nice stay, staff were friendly and helpful and the rooms very comfortable. We went in February during really cold temperatures, the rooms were lovely and warm which was much needed after our walks in the cold!

Partner

10/10

Exceptional

24 Jan 2023

Verified traveler

good

business trip

Business

10/10

Exceptional

14 Dec 2022

Victoria

Very comfortable.

Business Self

8/10

Excellent

04 Oct 2022

stephanie

Everyone was very friendly.

Leisure Family

2/10

Poor

10 Sep 2022

Heather

Our sleep was ruined because about every 10 minutes the television in our room kept turning on by itself with the volume up. We couldn't unplug it because the plug was contained behind a \"false wall\". We contacted the hotel staff who told us that the only person who could help us with that would be in at 10:00 the next morning!!

Leisure Family

10/10

Exceptional

27 Aug 2022

Tiffany

Good location, clean, good value and great staff

Leisure Partner

10/10

Exceptional

23 Aug 2022

VISHAL

This is an excellent property quote centrally located near the wavel castle.The staff is really polite and extremely helpful.My flight was delayed to 7pm and the hotel readily extended my checkout until 4:30 Pm without any additional charges.

Business Self

10/10

Exceptional

20 Aug 2022

kryssia

They let me do an early check in and very helpful and pleasant staff. Room clean. I just stay for one night and I’m very satisfied overall

Leisure Self

10/10

Exceptional

21 Jul 2022

JOHN

Amazing property with Great staff

Leisure Family

10/10

Exceptional

28 May 2022

julien

This hotel is very convenient to the old town and places of interest are walking distance. Very close to the river. Bus stop for Salt mine is just at the corner-2 rides or walk 10min for bus 304 one ride. Check in was great, receptionist was very helpful and friendly. Room was good size and very clean. Breakfast was great plenty of selection. We got a free parking as well. Would recommend this hotel.

Partner

8/10

Excellent

23 May 2022

Ronen

the

8/10

Excellent

22 Mar 2022

Priten

Good Hotel as expected

No complaints, would return. Very nice hotel and suited us as a couple on a short weekend trip perfectly.

Partner

10/10

Exceptional

10 Jan 2022

mark

Nice central location, easy for transport, lovely building

Leisure Partner

10/10

Exceptional

07 Jan 2022

Michael

One of the best in Krakow.

Our stay was fantastic. The rooms were spacious, the beds comfortable and we didn't hear any noise from any of the other rooms or the traffic outside. We were on the 5th floor and had an excellent castle view.

The hotel is around a 20 min walk from the main square, 10 mins to the castle and 10 minutes from the Jewish Quarter. The forum, a modern hive of activity with bars and street food was just 5 minutes away, here we spent a lot of our evenings.

The hotel is very modern and the rooms had everything we needed. We stayed a week in total and it was a home away from home.

Partner

8/10

Excellent

30 Nov 2021

Chloe

Rooms were exactly as shown in the images, perfectly sized and were clean and tidy. Hotel was located close to the airport and a 15 minute walk from the main square so made getting around easy.

Leisure Friends

10/10

Exceptional

30 Oct 2021

Sean

Excellent hotel

Leisure Family

8/10

Excellent

14 Sep 2021

Irvin

The stay at Park inn by Radisson was fine. It could have been much better if we have had adjacent rooms with connecting doors as we were a family with three children. However, unfortunately even though we requested connecting doors four our two rooms specifically in our reservation via Hotels.com, we had in the end two rooms far away from one another. Except of that, everything was perfect; the rooms were clean and cosy, the hotel’s location is quite central, the staff at the reception were friendly and helpful and the buffet breakfast was good.

Friends_and_family Family

10/10

Exceptional

20 Oct 2020

charles

Fantastic!

A very satisfying stay. The customer service was excellent with Vitoria really doing her best to give us a great experience at the hotel. She gets 5 stars for her brilliant input👍 Claudia also deserves a big pat on the back at the restaurant. Breakfast was rich, varied, and tasty. Coronavirus safety measures in place are commendable

Partner

10/10

Exceptional

24 Feb 2020

Verified traveler

Very quiet and calm feel about the hotel , nice modern rooms with a great breakfast selection. 10min walk to Jewish quarter and 15-20 mins to the old square.

Leisure Family

10/10

Exceptional

21 Feb 2020

Christopher

Lovely hotel and friendly staff

Really good. Can’t complain about anything. Best thing is the staff all very friendly

Business

10/10

Exceptional

25 Jan 2020

Verified traveler

Friendly staff and clean room. Good facilities available to.

Leisure Friends

10/10

Exceptional

23 Jan 2020

Kim

Very clean and the front staff is friendly and helpful! They booked a couple of excursions taxi etc. great location just out of downtown and close to the tram line. Walk across the bridge and you’re in the downtown area!

Leisure Partner

8/10

Excellent

07 Jan 2020

Verified traveler

Ate oranges at front desk. The soap dispenser was broken.

Leisure Self

8/10

Excellent

07 Jan 2020

Verified traveler

Great property in a good location, only 15 minute walk to the main square.

Service was really good from front desk staff.

Room was of a good size and very clean. Amenities excellent. Didn't quite get a full five score as the safe in our room didn't work and the bed arrangement wasn't our requested queen size although the twin beds could easily be pushed together so not a big issue really.

One very sad downside to the stay was the view from our room, I think all even numbered rooms face a derelict building at the back of the property and it housed a number of homeless people in tents - it really brings it home to you that there are serious issues here, just like any other major city - especially when we are talking a city with extreme cold temperatures. Clearly this isn't any fault of the hotel but it's just something that will become apparent during your stay. Very humbling.

Leisure Friends

8/10

Excellent

03 Jan 2020

DAN

City break in Krakow

During our stay to Park Inn by Radisson Hotel in Krakow we've got very good service level,overall clean and pleasant environment. The staff is well prepared, oriented to offer customer satisfaction, the restaurant has good quality tasty food.Hotel is positioned closed to historical city center and common transportation.

Friends_and_family Family

10/10

Exceptional

01 Jan 2020

Ibrahim

New hotel. Spacious and clean rooms. Good breakfast. Very good location

Leisure Family_with_children

10/10

Exceptional

31 Dec 2019

Alfred

Comfortable and quiet room.
Clean and fully equipped

Leisure Friends

10/10

Exceptional

16 Dec 2019

Verified traveler

I have nothing but positive feedback on the hotel. Excellent location, great staff and a clean room, well heated room. The staff could not have been more helpful and friendly.

Leisure Self

4/10

Poor

13 Dec 2019

Verified traveler

Loud Music disturbed sleep

As a hotel We thought it would be a good place to stay, particularly as part of the Radisson group.

What ruined it was a Friday night party on the second floor where the hotel failed to ask the organisers to turn down the music playing into the early hours of the Saturday morning. This could actually be heard very loudly on two floors above

Their customer services ultimately whilst initially acknowledging the issue in the early hours by email failed to actually the respond.

This is not a hotel I will use again because of their lack of care to customers when they should be able to sleep in peace.

Friends_and_family Family

8/10

Excellent

27 Nov 2019

Verified traveler

Great location! Parking deck was well-lit and felt secure.

Leisure Family

10/10

Exceptional

22 Nov 2019

Reginaldo

Restaurant menu could have some more options

Business

10/10

Exceptional

09 Nov 2019

Verified traveler

The staff were very helpful and friendly. There was a great receptionist called Cilla who was extremely helpful, marking on the map where we needed to walk and also got our rooms ready earlier than the allotted checking in time so we could book in early. Excellent service and will definitely recommend the hotel.

Leisure Family

10/10

Exceptional

31 Oct 2019

Verified traveler

Great hotel, Only downside is the view of the squatters from the bedroom window. Would definitely recommend.PS Homemade beans are not the best!

Leisure Family

10/10

Exceptional

28 Oct 2019

HOLY

Its a nice quite place, really clean and comfortable

Leisure Family

10/10

Exceptional

21 Oct 2019

Nick

It was close to all of Krakow's main attractions, the building and rooms are beautiful, the gym and sauna are more than enough to keep you active

Leisure Self

10/10

Exceptional

14 Oct 2019

Verified traveler

FRIENDLINESS OF ALL STAFF AND MODERN INTERIOR.
AT TIMES LENGTHY WAITING PERIODS FOR HOT WATER IN SHOWER AND SLIGHT UNPLEASANT SMELL IN TOILET AREA FOR ENTIRE WEEK OF STAY.

Leisure Partner

10/10

Exceptional

13 Oct 2019

Heloise

Perfect short business stay

Stayed at the Park Inn as this was the location for a work conference. The hotel is modern and well kept. The staff were very friendly and helpful as we did have to call on their support for a few things surrounding conference activities. Great breakfast. The location is not in the centre of Krakow but it was only a short walk to the centre of the old town so very convenient.

Business

10/10

Exceptional

09 Oct 2019

Jason

Front counter staff were outstanding. Incredibly friendly and helpful, they made my day.

10/10

Exceptional

16 Sep 2019

Princess

Weekend getaway

It's ok. Great location, friendly staff.

8/10

Excellent

31 Aug 2019

Verified traveler

Very helpful Reception Staff. Were happy to make restaurant reservations and call taxis.

Leisure Partner

10/10

Exceptional

20 Aug 2019

Verified traveler

Staff friendly and helpful. Excellent breakfast bar. Dinner at reataurant was also very good. Very clean. Just be sure to bring your own shampoo and conditioner as toiletries only ok. But hughly recommend this property. Fantastic location as well.

Leisure Partner

10/10

Exceptional

01 Aug 2019

Verified traveler

The staff were so friendly and helpful. They even leant us umbrellas when it was raining and we wanted to walk to the main square. The rooms were immaculate and the food in the hotel was lovely and reasonably priced.

Leisure Family

10/10

Exceptional

23 Jul 2019

Sean

Short stay Warsaw

Located within walking distance of the Centre so a good location to stay in Warsaw. Hotel is comfortable, clean and relaxing.

Partner

6/10

Pleasant

23 May 2019

Verified traveler

I am sorry to say that on check-in late evening of Sunday 19th May we were not provided with a room with the undernoted description.
Due to it being dark when we arrived we unpacked after our long journey from Salsburg, we did not notice until Monday morning that we had been
given an unrepresentative room despite paying for the undernoted.

Superior Room - Wawel Castle View--- This is the Radisson description

Leisure Partner

10/10

Exceptional

20 May 2019

Verified traveler

Good location, friendly staff, tram stop just outside hotel, castle a few minutes walk away, central square about 25 mins walk away

Leisure Friends

10/10

Exceptional

06 May 2019

Chrysavgi

Excellent

The reception is very good. Aneta is the best reception host I ever meet.Very kind and high level person.congratulation to your reception staf

Family

8/10

Excellent

06 May 2019

Verified traveler

The room was clean and modern. Hotel well placed to walk to most tourist attractions and public transport was a few steps away. Hotel staff were friendly and helpful. Nice selection for breakfast.

Leisure Partner

10/10

Exceptional

23 Apr 2019

John

A clean, modern and friendly hotel.

Great room. Modern and clean. 15 minutes to centre.On main road with parking. Only issue was no control over room temperature.

4/10

Poor

13 Apr 2019

Verified traveler

On arrival the hotel quite dark and depressing. Check in efficient. The room. Whoever designed it obviously likes square basic and boxy. Rather like a travel lodge. Tv no English channels just bbc news. Cleanliness good. The buffet breakfast. Large choice but not to English taste. Sausage cremated. Fried eggs left sitting out making them like rubber. Bread too thin to toast. Chairs again square and extremely heavy to lift. The food choice in the restaurant which boasted a new menu was neither extensive or appetizing. The bar area only contained dining chairs and tables with no lounge area at all.

Leisure Family

10/10

Exceptional

01 Apr 2019

Luay

very good location with helpul staff at reception

Every thing is very good apart from Wi-Fi which you need to connect every time you return to the hotel

Family

10/10

Exceptional

30 Mar 2019

Nissan

Great hotel

Great rooms and service
The breakfast was medium-low

Friends

10/10

Exceptional

28 Mar 2019

Verified traveler

Close to the city, 20-25 minute walk to the main square.
If you take the 252 bus from the airport, this will drop you off near the hotel with a few minutes walk to the entrance.
The room was clean and spacious, did not have breakfast so I can not comment on this.

Leisure Family

8/10

Excellent

12 Jan 2019

Tomasz

Good enough

Overall good experience. Nothing exceptional, but definitely nothing short of expectations.

10/10

Exceptional

25 Dec 2018

Jerry

We will be back

We have been staying at the Park Inn By Radisson few times already. Every time we come to Krakow this is our hotel of choice. The hotel has affordable prices, staff is always friendly and helpful. Rooms are spacious, clean and he amenities are amazing.

Partner

10/10

Exceptional

06 Aug 2018

Lynn

Don't Stay Anywhere Else in Krakow!

The staff make you feel like royalty! No request is too much - from the reception staff to the bar/restaurant staff to the housekeepers ... they will do everything in their power to make sure you are happy and well taken care of. Special thank yous to Gabi and Daniel for their \"above and beyond\" service and friendship. In my 40 + years of travelling I have NEVER experienced more professional and courteous staff. I will never forget my experience there - and I will be back!!

10/10

Exceptional

25 Jul 2018

Verified traveler

Staff allowed me to check in early after a night of having to sleep in the airport.

10/10

Exceptional

17 Jul 2018

Verified traveler

Excellent hotel

Very nice hotel. Its close to Wawel Castle, but not in the city if that is your destination.

10/10

Exceptional

01 Jul 2018

Garo

Excellent

10/10

Exceptional

20 Jun 2018

Verified traveler

Very nice hotel and staff.

10/10

Exceptional

08 Apr 2018

Dion

Excellent hotel with excellent staff, especially Ewa (mini Ewa) who was very sweet and was able to propose different touristic activities. Highly recommended.

10/10

Exceptional

14 Jan 2018

Andrew

Best Hotel in Krakow

Park Inn Radisson, is one of my favorite hotels to stay at when I travel for work or vacation.

8/10

Excellent

23 Aug 2017

Verified traveler

Comfortable hotel. Pleasant staff.

Pleasant stay. Very comfortable hotel. Only problem is that it is a way from the center of town.