Ibis Krakow Centrum

Poland , Krakow
Krakow, Ul Syrokomli 2, 2
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100 reviews shown

10/10

Exceptional

10 Mar 2026

Aimee

Clean rooms, great location

Friends_and_family Friends

10/10

Exceptional

04 Mar 2026

Daniel

Very good hotel

Partner

10/10

Exceptional

23 Feb 2026

Andrew

Lovely hotel, very clean room. Friendly and courteous reception staff. 10 minutes walk from the main square and in a quiet location. 100 yards from where the airport bus 300 stops at Jubilat…

Self

10/10

Exceptional

09 Feb 2026

Paul

Nice clean facilities and friendly helpful staff

Friends_and_family Friends

8/10

Excellent

31 Jan 2026

Paul F

Everything was good ,

Leisure Partner

10/10

Exceptional

31 Jan 2026

GEMMA

Staff really friendly amd helpful
Room was spotless and clean
Didnt eat at the restaurant buf always busy
When we mect visit krakow we will def book here again

Friends_and_family Family

10/10

Exceptional

28 Jan 2026

Anthony

Room clean, staff helpful, food good

Friends_and_family Friends

10/10

Exceptional

26 Jan 2026

Mary

Breakfast very good staff helpful and pleasant

10/10

Exceptional

12 Jan 2026

Isla Roisin

Very lovely room.

Leisure

10/10

Exceptional

20 Dec 2025

Jaden

The staff of the hotel were nice and friendly. The room was in a very good condition, and it was clean as well. The location was perfect - very reasonably priced for its location (around 15 mins from the Main Square).

Partner

6/10

Pleasant

13 Dec 2025

Alexei

The window lock in our room was broken, reported and never fixed. Gas station outside didn't help the atmosphere in the room either.

Leisure Family

10/10

Exceptional

07 Dec 2025

Humberto

Very nice hotel, easy walking to places of interest, good breakfast

Leisure Partner

8/10

Excellent

01 Nov 2025

Maxine

Clean room and bathroom, comfy bed. Friendly service at reception.
Tea and coffee facilities could have been topped up each morning. I had to ask at reception for milk and they had none there. They said to ask the next morning which was a bit inconvenient.

8/10

Excellent

31 Oct 2025

Barbara

The room was basic, but clean. Staff were helpful and breakfast was varied and good. Not totally central, but only about a 15 minute walk from the Old Town if you are mobile and fit.

Leisure Family

10/10

Exceptional

21 Oct 2025

Thomas

The hotel was clean and a better option than other hotels that I have been to in Europe.

Leisure Friends

10/10

Exceptional

06 Oct 2025

Frank

Great location and liked water stations on each floor.

Leisure Family

10/10

Exceptional

26 Aug 2025

Pedro

You can not beat the deal you get considering how nice yet affordable this hotel was. Would totally recommend.

Leisure Self

8/10

Excellent

26 Jul 2025

kamal

Good location clean and comfortable nice staff

10/10

Exceptional

16 Feb 2025

Verified traveler

Staff very helpful and welcoming

10/10

Exceptional

10 Feb 2025

Gabor

The room was clean, all the staff members were smiling, and it had a good location.

Leisure Self

10/10

Exceptional

29 Jan 2025

Daniel

Easy to get to from the airport, friendly and helpful staff and lovely room

Leisure Self

10/10

Exceptional

22 Jan 2025

Andy

Great Stay

Perfect hotel, great location. Rooms cleaned daily, all the staff were fantastic. Had everythi g we needed. Petrol station with shop at the back.of the hotel with shop was great and a bar over the road. 10 minute walk to the old town square and 2 minute walk to the river.

Partner

4/10

Poor

21 Jan 2025

Harry

Our hotel room was unusable between the hours of 9-5 . This was due to the renovations being done at the hotel. The resultant noise was very frustrating as firstly, we had no forewarning of the work and secondly it was so loud we couldn’t chat or hear ourselves think. We also only had a bin in the bath room … which is not practical or the standard we have previously had in IBIS.

Leisure Partner

10/10

Exceptional

13 Sep 2024

Dawn

Lovely room awesome area

Leisure Friends

8/10

Excellent

25 Aug 2024

Juwon

방은 전체적으로 깨끗했고, 에어콘도 잘 나옵니다.
화장실 쓰레기통에 초코바 껍질이 안 비워져 있었던거 빼고 괜찮았습니다.그리고 냉장고가 없네요.

Self

10/10

Exceptional

27 Jun 2024

Robert

Shower could be a bit spacious

10/10

Exceptional

07 May 2024

Daniel

Good price and a short distance away from everything

Leisure Self

10/10

Exceptional

13 Nov 2023

Debanhy

Just right and perfect. 10 minutes from the main center

8/10

Excellent

25 Sep 2023

Sheila

The hotel was clean and functional. Just what you’d expect at an Ibis. Lovely breakfast options but could have done much better for allergy / intolerance needs such as labelling. I asked for gluten free bread (using my phone for the translation) and I got it but it wasn’t very nice! Thank you for a nice stay in Krakow

Leisure Friends

2/10

Poor

12 May 2023

Verified traveler

unsafe sofa bed for kids

Location is next to the river so nice to have a stroll. The room is quite small but for city travel when most people use hotel as a place to sleep only, then it’s fine. The thing I’m most disappointed with is the design of the sofa bed. The sofa bed is attached to the wall with the panel sticking out from the wall above the sofa bed. So when my son slept on it, there is a panel above his head and quite close above the sofa bed. When he wiggles and turns, he banned his head on the panel every night. I wrapped around extra towel along the panel to make it less impact and hurt less but due to the layout there isn’t a way to secure the towel and it kept falling off. When I mentioned this to reception, they didn’t offer any solution and didn’t even apologise even after I showed them the bruise on my son’s forehead. What a terrible and stupid design. This isn’t a safe place to stay for children. Avoid!

Friends_and_family Family

10/10

Exceptional

19 Apr 2023

Claire

Perfect stay

Helpful and polite at reception. Room was cleaned everyday and fresh towels left. Great location as only a 15 min walk to centre. Would definitely stay here again

Friends_and_family Family

8/10

Excellent

11 Apr 2023

David

For the price, you won't do better. It's a bit of a walk (15 minutes) to the old town centre, (so the name of the place is a little misleading maybe) but that's not the end of the world if you know upfront.
There's not much in the immediate vicinity.
But the hotel is clean, not shabby and for the price, very very good value for money.

Leisure Friends

10/10

Exceptional

23 Mar 2023

Richard

ibis Krakow Centrum

Good budget option in Krakow. It's outside the historic centre, but only about a 10 minute walk to it or the castle district. Rooms were clean and comfy. Would stay again.

Self

10/10

Exceptional

09 Oct 2022

David

Everything was great.

Business Self

4/10

Poor

20 Jul 2022

Marcin

Very basic rooms. One had a smell of fresh paint so we were moved to a much smaller room with a filthy carpet with permanent stains. The AC did not work but luckily we were there on cool days. The check in lady was very friendly though. We won’t come back though.

Leisure Family

6/10

Pleasant

19 Jun 2022

Tony

good budget hotel.

good location close to public transport. large choice for breakfast. not so good mattress, kept slipping off the bed. easy to find at night, just look for the JUBILAT store sign in red.

Friends_and_family Friends

10/10

Exceptional

06 Jun 2022

KALYUZHNYY

We like very much hotels Ibis and use to stay there. Ibis Krakow Centrum was chosen for second time after staying here some three years ago. The hotel has excellent location, clean, friendly, convenient and comfortable. This is a hotel I would recommend to all my friends.

Leisure Family

6/10

Pleasant

22 Feb 2022

Joaquin

ridiculous incident

never experienced this ever in my life: the toilet would not flush when pressing the button !
I notified at the reception, they said they would get it fixed; then on my return to the room some hours later, same problem. After complaining, I was immediately given a different room..

It is surprising that this could happen... had the cleaning lady reported this immediately, this room
wouldn't have been assigned to anyone, until fixed.

The other incredible thing is that I had to wait 10-15 min for this room to be ready.... But there were many other available, the hotel was closer to empty than full I am sure.

Other than this situation, my stay was ok.

Self

10/10

Exceptional

08 Dec 2021

rasmus tobias

Close to center and quiet!

Very close to city center in a very good and quiet location

Friends_and_family Family

8/10

Excellent

29 Nov 2021

STEPHANIE

Check-in was quick and friendly. Room was very clean and the hotel was remarkably quiet for a Saturday night. The hotel is located steps away from the river walk that leads to the castle. It's a 15-stroll to the main market square. The hotel offers breakfast for a fee, luggage storage, and parking.

Leisure Self

10/10

Exceptional

23 Nov 2021

Verified traveler

Pleasantly surprised!

First time staying at ibis. I've heard a lot of negative things about it from other people. Much to my surprise it's a very modern and cosy and comfortable hotel. USB charger ports by the bedside which a lot of hotels don't have. It was warm, cosy and clean. When we asked for our room to be cleaned it was done thoroughly. Staff were always willing to help and super friendly. In the city centre and a 7 min walk to the old town. Highly recommend it!

Partner

6/10

Pleasant

29 Aug 2021

Verified traveler

Definitely less attractive than expected

The hotel is central and quiet. However, we received a double bad room instead of the tween room we booked. There was no room service during our stay, even not something basic as changing the towels and discarding garbage. The hotel's parking is crowded, especially during the weekend, and expensive - 70 zl per day. The breakfast is basic and doesn't worth the money.

Partner

6/10

Pleasant

21 Jul 2021

Verified traveler

Staff were super friendly and helpful, breakfast was awesome, super centrally located.

The only terrible thing is the pillows, like sleeping on a rock lol. I asked for a different pillow but nothing changed.

Definitely bring your own, otherwise it's great.

Business Partner

10/10

Exceptional

04 Sep 2020

Gary

Excellent hotel. Friendly staff. Close to everything can not fault.

Leisure Self

10/10

Exceptional

27 Feb 2020

Verified traveler

Excellent hotel with nice breakfast and nice rooms

Leisure Family

10/10

Exceptional

12 Feb 2020

Verified traveler

Very nice hotel, staff very friendly. Good value for money.

Leisure Partner

8/10

Excellent

16 Dec 2019

James

Hotel Ibis Centrum

This hotel provides excellent value for money. The breakfast buffet is fantastic, what a choice. On our last day we had to leave early and the staff had made us a breakfast bag to go. The staff were very helpful and friendly. We were surprised that there were no tea/coffee making facilities in our rooms.

Friends_and_family Friends

10/10

Exceptional

18 Nov 2019

Verified traveler

This was a fantastic place to stay. The staff friendly and close to all amienties. The beakfast was lovely and a very good selection.. would stay again

Leisure Friends

10/10

Exceptional

15 Nov 2019

Verified traveler

The whole experience was excellent, and very friendly clean city

Leisure Friends

6/10

Pleasant

11 Nov 2019

Paul

Dodgy reception & cab driver attempt to rip us off

Hotel was clean and well presented, we asked reception to help us order a taxi and also quote a price for our trip, reception gave us a fair price and expectation on when the cab would arrive, cab driver then attempted to charge us double what had been agreed, I challenged the hotel reception who then attempted to negotiate a higher price with me while talking to the cab driver in polish? Felt like we were being ripped off by all involved, very unprofessional and just unbelievable it happened

Friends_and_family Friends

10/10

Exceptional

29 Sep 2019

Claire

Friendly staff, let us keep our bags stored safely before checking and after, lovely variety for breakfast & bar drinks. Very close to the centre of Kraków, close to supermarket for small items such as cheaper bottles or water, cokes etc, right by the river and tram stop.

Friends_and_family Friends

10/10

Exceptional

28 Sep 2019

Fahima

Conference Call

The hotel is very clean but the service in the Bar and Resto was very slow in the afternoon. Waited for 15 mins for someone to tell us that we can sit wherever we want. The food was lovely but took another 20 mins to wait when the place is barely empty.
Overall it was a pleasant experience.

Business

4/10

Poor

10 Aug 2019

Campbell

The actual ibis hotel inside was nice but the rooms are very rundown

Partner

8/10

Excellent

07 Aug 2019

Verified traveler

Modern building near Krakow old town, good but basic facilities

Leisure Self

10/10

Exceptional

30 Jul 2019

Simon

Lovely stay in a lovely location!

Lovely stay in a lovely location! Friendly staff, great breakfast and excellent city!

Friends_and_family Friends

10/10

Exceptional

27 Jul 2019

Gertrude

The location was perfect for sightseeing, travel, etc.

6/10

Pleasant

21 Jul 2019

Verified traveler

Liked the location.
Staff lacked warmth and the property is a little dated. Breakfast was a little chaotic.

Leisure Partner

10/10

Exceptional

04 Jul 2019

Madhu

Everything was excellent. Very nice stay. Friendly and helpful staff. Only problem I encountered was a major water leak in the dining area on the day that I was checking out.

Business Self

10/10

Exceptional

22 Jun 2019

Sarah

Great breakfast and location

Family

10/10

Exceptional

30 May 2019

Verified traveler

Great location . Friendly staff . Hotel was spotless.

Leisure Partner

8/10

Excellent

30 May 2019

Verified traveler

The location is very good being about 10 mins from Catle and Cathedral, 15 from centre of Krakow

Leisure Partner

8/10

Excellent

15 May 2019

Dennis

Ibis Centrum

Nice, clean hotel, no frills which relates to price , nice pub across the road to have a drink on way back at night, very convenient for airport bus, 15 mts walk to Main Square

Partner

8/10

Excellent

08 May 2019

Sharon

Good but bring a hairdryer!

Hotel was cheap and cheerful in a decent location. A bit tired but clean enough and do a decent breakfast. For the price, you can’t complain.
The only thing I’d say to anyone looking to book is bring a hairdryer. There is one the room but it looks like a futuristic sex toy and you would be quicker asking someone to physically blow your hair dry with their mouth! I’ve added a picture of this monstrosity.

Partner

10/10

Exceptional

25 Apr 2019

Verified traveler

Property snd staff lovely although breskfast disgusting inedible eggs with black bits snd shell in dont bother paying for it ! Not far from centre of town woild stay again but not purchase the food

Leisure Friends

10/10

Exceptional

20 Apr 2019

Verified traveler

Clean, friendly staff, nice restaurant - great stay would recommend

Leisure Partner

10/10

Exceptional

19 Apr 2019

Verified traveler

Clean. Close to everything. Friendly staff this was my second time here and I will be back again could not find anything wrong. Thank you to all the staff

Leisure Self

10/10

Exceptional

27 Mar 2019

Margaret

Loved EVERYTHING but the bed 😩

Couldn’t fault anything apart from the bed.
Loved the hotel, staff, food & city.
Would definitely recommend.
Think the mattress of the bed had some sort of waterproof cover. It made me so hot that I was sick after sleeping on it.
Might just be me though. I might have an intolerance so you’d have to judge for yourself. But 4 nights without a decent sleep ruined the experience a little for me 😩

Partner

10/10

Exceptional

25 Mar 2019

DRAPETI

Next to tram connections & bus stop 252 to airport, clean room, excellent breakfast & staff.early chech in free of charge.

Leisure Family

10/10

Exceptional

22 Mar 2019

Verified traveler

Centrally located for centre 10min walk. Staff were excellent we booked all our site seeing on the day we arrived rooms are functional as we were out all day very quiet at night great sleeps.Hotel has a good restaurant that we used once but there are many eateries local to the hotel. Would definitely recommend this hotel. Not any bad points the polish people are really nice and very helpful.

Leisure Partner

8/10

Excellent

13 Mar 2019

Joanna

Hotel is clean and staff friendly,, only issues were that sparkling water provided and no tea/coffee making facilities in the room. Hairdryer not good and no iron.

Leisure Partner

10/10

Exceptional

09 Mar 2019

Verified traveler

Staff lovely
Breakfast varied
Close to centre
Only downside no tea or coffee making facilities in room

Leisure Partner

10/10

Exceptional

13 Dec 2018

Paul

Good hotel centrally located rooms are nice and big and warm

10/10

Exceptional

18 Nov 2018

Samantha

Nice hotel and good distance from the main square. Staff very friendly and breakfast nice. Room could be a bit warmer and come with blankets but apart from that perfect.

10/10

Exceptional

15 Nov 2018

Terri

The location is perfect, rooms are comfy and clean . You can’t go wrong with Ibis hotels.
We never had breakfast but the staff at the bar are so friendly , welcoming and accommodating . Had a lovely time .

6/10

Pleasant

12 Oct 2018

Verified traveler

Room rather small with very little storage. No lounge area, just a sofa in reception. Very basic.

Friends

10/10

Exceptional

12 Sep 2018

Sabina

Great location, walking distance to Wawel Castle.We stayed only for one night and didn't get a chance to try the breakfast. Staff was very helpful. On side parking costs 60 PLN per day.

Partner

8/10

Excellent

09 Sep 2018

silvia

Close to the centre

The hotel was nice and was a 15 walk to the city centre and 10 minutes to the castle. The room was really basic but had what is needed. The toilet had 2 red spots on the tiles that looked like blood but we called housekeeping and they quickly came to check and explain was a product they use. There were few hairs in the toilet as well. Breakfast was good the first day, second day the eggs were too watery and my coconut milk they taste well. The staff was brilliant in all departments and super friendly and helpful. We had dinner 2 nights in the hotel and the food was lovely.

8/10

Excellent

24 Aug 2018

Bev

Great hotel close to city centre, castle and river

Check in simple, bar area spacious. Room was a good standard with decent shower. It was very hot during our stay 30 degrees and unfortunately the air con wasn’t cool enough. Staff were very friendly and helpful. We had breakfast one day which was disappointing, perhaps because we went at 7am along with most of the other hotel guests! Hot food was cold, porridge was cold. However we would definitely stay there again as near Jubilat tram stop, easy walk or tram ride into old town, Jewish district and airport bus.

6/10

Pleasant

02 Aug 2018

Wasiq

Good overall, but mattresses were terrible

Good value, bad mattresses

Family

6/10

Pleasant

14 Jul 2018

simon

reasonably located; just about Centrum

Hotel was ok for a few days stay, but any longer and the comfort of the room would be inadequate as only a bench to sit on. Towels and pillows had all rather lost their freshness and plumpness.

8/10

Excellent

24 Jun 2018

Puja

Good stay but for one glitch.

They forgot to send my taxi to the airport for a pick up!!!!!!! (After communication through mail). I was stranded. After almost 36 hrs of travel from home to the destination. And ofcourse they were unapologetic about it.

8/10

Excellent

05 Jun 2018

Dan

Nice hotel great location

Really nice easy hotel decent location however terrible pillows and a free for all breakfast. Trust me the breakfast is carnage.

8/10

Excellent

22 May 2018

Verified traveler

Pleasant public spaces with a convenient bar and restaurant area.
The bedroom was a good size and clean but let down by poor pillows and small number of hangers (4 for 2 guests). The bathroom was clean with a good shower but with only two medium size bath towels no hand towel. No tissues were provided.
Staff were efficient and generally friendly.

6/10

Pleasant

10 Apr 2018

Verified traveler

Only a 10 minute walk from the town centre. Rooms were clean and most of the staff were helpful. Only thing I would recommend for there to be more refreshments in your room. Also to upgrade on their aircon as ours was faulty and it was difficult to sleep.

10/10

Exceptional

06 Apr 2018

Verified traveler

Close to old town

Excellent hotel good bar and food. Check out 12 o’clock .tours arranged at reception. Will use again.

2/10

Poor

31 Mar 2018

Iain

Did not honour room bookin

Booked 4 twin rooms & 1 double for 9 adult males. On check in, hotel allocated 5 doubles expecting 4 \"couples\" to share a double room! Refused to honour our twin room booking as \"hotel was full\". Eventually sent 2 of us to the Novotel next door for 2 days \"until we sort this out\". Charged us an extra £300 for additional rooms! Even when the 2 came back from Novotel, no twin room available so they had to pay for an additional room. Shambles! Avoid this hotel.

6/10

Pleasant

29 Mar 2018

Verified traveler

Alright

Pretty close to center the breakfast is over priced and rubbish cafes nearby are literally half the price and much better quality. The rooms were pretty bad just two single beds shoved together- not very romantic! Has seen better days!

2/10

Poor

27 Mar 2018

Iain

Unhelpful Hotel

9 adult males travelling in my party, so we booked 4 twin rooms & 1 double. We arrived late on at 23:00 to be allocated double rooms - no twins! This meant that 8 men would be sharing 4 double beds!

I asked the hotel to sort it out but they weren't interested. I asked to speak to the duty manager but \"He's not available until tomorrow\". They suggested that we all go into separate rooms but there wasn't enough there so 2 of us would have to go next door to the Novotel. We agreed to this but were astonished when the receptionist refused to change the rooms until we paid an extra £300. Scandalous!

10/10

Exceptional

26 Mar 2018

Ashleigh

Comfortable hotel with ideal location

The hotel is closely situated to the old town square, where there is access to local shops, high street stores, restaurants and bars.

There is access to buses and trams situated very close to the hotel.

The hotel is clean and comfortable, which is ideal for a short city break. I would definitely recommend this hotel to others.

8/10

Excellent

17 Mar 2018

Richard

Modern, friendly and comfortable Krakow hotel

I stayed at the Ibis Krakow Centrum hotel for 4 nights, as a solo traveller. It is very clean and comfortable, and offers excellent value for money. The staff are friendly and welcoming, and there is a nice buffet breakfast to set you up for the day. I had asked for a quiet bedroom, and was given a spacious, pleasant room on the top (6th) floor. I found the Ibis ideal for my short break in Krakow.

10/10

Exceptional

28 Feb 2018

Mark

great weekend away

great stay hotel was very helpful and accommodating from taxis to the luggage room nothing was to much trouble drinks where a little expensive compared to Krakow itself but not extortionate a good 20 minute walk to the main square always negotiate price with taxi driver as they charge what they like

Family

8/10

Excellent

17 Feb 2018

Laura Peters

The location was a little bit further out than I was expecting so we had to get taxis in to the old town each day. Also the bed was really uncomfortable. The staff were really friendly, hotel conditions were nice and clean. Overall I would say the price being so cheap outweighs any criticisms

Partner

10/10

Exceptional

08 Feb 2018

Argyro

Amazing experience, definitely recommend.

The hotel was in a central location really convenient and easy to find when we arrived. The staff was welcoming and extremely kind and helpful. Customer service was outstanding and the room was was clean and comfortable. Overall it was a very pleasant stay and I would definitely recommend this hotel.

Family

10/10

Exceptional

05 Feb 2018

Richard

Kraków

A great base to stay in a wonderful city.

Family

8/10

Excellent

04 Feb 2018

michelle

Good location and comfortable

Just back from a 3 night stay in the ibis. Hotel was comfortable it was clean and the food was lovely.

Would go back again.

10/10

Exceptional

16 Jan 2018

Verified traveler

Hotel was brilliant, bargain price. We always choose to go Ibis as you know you're getting value for money. The hotel lobby and our room were really nicely decorated; modern ad clean.
Only criticism would be that breakfast was more expensive than the usual Ibis price, £18 each, so we chose not to have this as could get a coffee and croissant much cheaper elsewhere.
The location to the square was really good. All within walking distance, did not need to use a tram or bus at all!

Partner

10/10

Exceptional

15 Jan 2018

Geordie

Good hotel great location very helpful staff

Was everything we needed for our Krakow visit walking distance from all must see areas

6/10

Pleasant

15 Jan 2018

Verified traveler

Very basic hotel

Very basic hotel but clean and good location no tea or coffee facilities in room and altho we paid for breakfast at time of booking the hotel said we only paid for 1 breakfast??

Partner

4/10

Poor

02 Jan 2018

Vikas

Budget Hotel

I was in other IBIS at krakow last time and based on the experience I opted for IBIS again but this time it was not that good an experience..
so I might explore some other place

those looking for budget option near centrum should go for this

8/10

Excellent

27 Dec 2017

Shaun

Short break

Basic rooms but in a great location for all Krakow has to offer. Staff are very friendly and helpful.