Name: Sofitel Legend Santa Clara
Address: Calle Del Torno 39-29 Barrio San Diego (State) Bol, Cartagena, 130001, CO

Sofitel Legend Santa Clara

Cartagena · Colombia

Calle Del Torno 39-29 Barrio San Diego (State) BolView location

100 reviews shown

10/10

Exceptional

01 Aug 2026

James

The service at the roof top bar could be a lot better

10/10

Exceptional

23 Jul 2026

Ana

We are in loved with the Santa Clara hotel. Beautiful and amazing staff. Cared for us so well, we have no complains about the hotel in general. And the food was amazing! We were pampered from day one until the last minute we spend in there. So proud of cartageneros and the great job they are doing.

10/10

Exceptional

12 Jul 2026

Maria Claudia Home

El personal es absolutamente amable y disponible para el huésped. Todo te lo solucionan y te hacen sentir que no hay nada que pueda salirse de su control. Personal atento, alegre y dispuesto siempre a ayudarte .

Friends

10/10

Exceptional

09 Jul 2026

Joseph

We loved Luis Martinez! He was very attentive and helped us with anything we needed! Give that man a raise!

¡Nos encantó Luis Martínez! ¡Fue muy atento y nos ayudó con todo lo que necesitábamos! ¡Dale un aumento a ese hombre!

Family

10/10

Exceptional

09 Jul 2026

diana

Highly recommended

6/10

Pleasant

07 Jul 2026

Bart

They have you fill a precheck in form out and it is waste of time. They have you go through it all again when you actually check in. We still checked in over 30 min late. We were supposed have butler service but didn’t get an email greet from butler service until night before we were to check out. Then they have you fill out a post checkout form so they can know when they can clean the room and then drive you crazy about checking out so they can clean the room.

Partner

10/10

Exceptional

05 Jul 2026

Victoria

Beautiful hotel & great staff! Everything was perfect, can’t wait to go back!

Family_with_children

8/10

Excellent

30 Jun 2026

Darcelle Olivia

Wonderful hotel, excellent location and great amenities. I enjoyed my stay immensely.

10/10

Exceptional

22 Jun 2026

puja

Everything was perfect ! Beautiful property. Just got a little taken back when they light up the candles in the evening with church music playing . Wasn’t expecting that

Family

10/10

Exceptional

22 Jun 2026

Joe

Service was great all around

10/10

Exceptional

20 Jun 2026

SANTIAGO

Excellent, exceptional, phenomenal place to stay in Cartagena. Breakfast was very enjoyable, well served. I personally used the spa for steam bath, deep tissue massage, and lymphatic massages with Ilena.
That’s what I call a fantastic get a way from the routine

Self

10/10

Exceptional

20 Jun 2026

Esteban

Excellent hotel. Very clean, spacious rooms, amazing breakfast, and incredibly attentive staff. Everything exceeded our expectations. Highly recommended

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

ALVARO

This Hotel is great, the employees at the front desk was great, the employees at the restaurant for breakfast was excellent, housekeeping was fantastic and the service at the pool was from other world, the experience for my family and I since we arrive and the last day was superb, thank you very much we coming back very soon

Family_with_children

6/10

Pleasant

15 Jun 2026

Judith

Room dated and had a clogged sink plus gnats biting me all night and a roach that crawled onto a shirt and across my pillows. Washing all clothes from my suitcase, even those unworn, as a result. Basic complaint was cleaning service as rest of the staff was lovely. Took 3 attempts and nearly two hours to have some broken glass from a water bottle cleaned off the floor with stressing that it was urgent since I was with my 16 month old grandson.

10/10

Exceptional

03 Jun 2026

Sandra

Absolutely beautiful

10/10

Exceptional

01 Jun 2026

Ashley

I was asked before I left. What was my feedback of the property and I literally could not provide any negative feedback. I think the staff was extremely helpful. We traveled by Uber to Baru and the concierge was mindful to take a picture of the license, get the driver’s number and was attentive every step of the way. The grounds were beautiful. The breakfast was fresh and delicious. I did not care for my dinner, however, everything else was a plus. I would recommend going out for dinner.

Friends

10/10

Exceptional

28 May 2026

Luis

If you are visiting Cartagena, you must stay at the Sofitel Santa Clara. The property itself is visually stunning, packed with fascinating history, and perfectly located. Our room was elegant, exceptionally clean, and featured a beautiful balcony overlooking the historic pool area. The breakfast buffet is hands down the best in Colombia, offering a massive spread of fresh tropical fruits, local pastries, and flawless service. What truly sets this hotel apart, however, is the staff—the butler and concierge teams went completely above and beyond to curate local itineraries and handle every request with grace. Highest recommendation!
Pedro in the reception area, Luis Carlos at the Restaurant went above and beyond and everybody at the hotel made our stay so perfect, we always like to comeback to Santa Clara every time we go to Cartagena!!

Partner

10/10

Exceptional

26 May 2026

Olga

TERCERA VEZ ALLÍ , ATENCIÓN ESMERADA

Family_with_children

10/10

Exceptional

26 May 2026

Viviane

The staff was very noce . We had a aprendiz boy that was so kind to us

Friends_and_family Friends

6/10

Pleasant

25 May 2026

ALEJANDRO

The hotel is very well located. To my taste I found it very noisy, on sunday morning at 6:00am a very outloud noice (music) was being played. The first night on friday night noise from outside was heard from the room.
The hotel has beautiful patios and a swimming pool, nice spa, very good food. The rooms need a face lift, I find the hotel over rated and over price. The staff was incredible though.

10/10

Exceptional

22 May 2026

Elizabeth

Hermoso hotel perfecto

10/10

Exceptional

10 May 2026

Nancy

Great location, very clean, and the service was excellent. The staff was friendly and helpful, making the experience even better. Would definitely recommend!

Friends

10/10

Exceptional

07 May 2026

Kesha M

Staff is very attentive, rooms are very nice and the property is well maintained. Healthy food options, prompt room service

Partner

10/10

Exceptional

06 May 2026

Ashley

My time spent at the Sofitel was magical. The staff were incredibly kind and helpful, and the property is even more stunning than the photos. The service is great, the staff check in and show great attention to detail. The food was fresh and tasty! I also had a chance to get a few spa treatments which made my stay even more relaxing. I can’t wait to come back!

Friends

10/10

Exceptional

28 Apr 2026

DAVID GUILLERMO

Nicest pool in the old city

Friends

10/10

Exceptional

27 Apr 2026

angel

Very good

Friends

10/10

Exceptional

27 Apr 2026

Lisandra

Muy bien servicio, el desayuno espectacular, full bar en los restaurants, la comida muy buena.

Partner

10/10

Exceptional

27 Apr 2026

Juan M

The property is inside the old city, a beautiful resort that has the old convent with modern rooms, food was very good and the property is within walking distance for most spots inside the old city.

10/10

Exceptional

26 Apr 2026

Christian

I know it’s a tropics, but there’s a giant cockroach in the curtains. It was kind of gross but what are you gonna do?

Partner

6/10

Pleasant

22 Apr 2026

Ana Cristina

Amazing property, history and arquitecture, however the service was not the best, i was there 5 years ago with my husband and the service was outstanding compare to this time around. Sadly, it has left me with a disappointing feeling as this is an outstanding hotel.
Please ask foe late check out and they informed me that we were OK to stay until 1 PM. However, they keep pressuring my dad to leave at noon the room and told him that he was past his check out time, really rudely and he was going to get charged. Also, we were supposed to do the tour of the hotel at 5 PM and the tour guy showed up at 5:30 and he was completely unprepared and didnt really know much of the history of the hotel. Definitely the service is not as it used to be..

Family

10/10

Exceptional

22 Apr 2026

Steen

Fantastic service from staff in all areas including the Spa

Not our first visit and not the last either

Family

10/10

Exceptional

20 Apr 2026

Ali

Great stay. Perfect location. Amazing staff.
Great history. Would definitely go back!

Partner

10/10

Exceptional

18 Apr 2026

Mohammed

Our stay was great. Everything was excellent. The swimming pool was a great place to relax and chill

10/10

Exceptional

04 Apr 2026

Christina Alexandra

The breakfast was light and airy taste fresh. The drink were pleasant. Overall we had a good stay. The amenities seem ok somethings need updating.

Partner

10/10

Exceptional

14 Mar 2026

Emily

Staff is amazing!

10/10

Exceptional

08 Mar 2026

Rewal

Great Property and Services

Self

10/10

Exceptional

05 Mar 2026

SANDAIRYS

This hotel is centrally located, walking distance to many restaurants and tourist attractions. The staff is beyond amazing and the hotel itself is beautiful

Family

10/10

Exceptional

03 Mar 2026

Carlos

Amazing

8/10

Excellent

01 Mar 2026

Rafael

Mr. Arturo Orozco has been a key player during our stay. He has been on top of everything.

Family

8/10

Excellent

23 Feb 2026

Enrique

Hotel is very nice, staff courteous, but it is big for my taste. Room was perfectly cleaned every morning during our breakfast.

Partner

10/10

Exceptional

21 Feb 2026

Catherine Anne

Everything was perfect. The staff were helpful and very kind. We had a two year old with our group and they could not have done more to support us . Gabriel the concierge really helped us get the most out of our trip.

10/10

Exceptional

16 Feb 2026

jennyfer

We had a wonderful stay at Sofitel! The breakfast was delicious and the service outstanding — every staff member we met was friendly and attentive. We enjoyed the pool every day and had an amazing time with the crew who always made sure we were well taken care of. Highly recommended!

Leisure Partner

10/10

Exceptional

12 Feb 2026

Gloria

Excellent

Friends_and_family Friends

10/10

Exceptional

11 Feb 2026

Stephanie

Amazing

6/10

Pleasant

24 Jan 2026

Sonia

Older hotel room needs maintenance
Broken washroom handles, bathroom tub needs updating .

Leisure Partner

10/10

Exceptional

15 Jan 2026

JAIRO

The Hotel is amazing, the staff was incredibly nice. Breakfast had heaps to choose from and local cuisine.

Leisure Family

10/10

Exceptional

13 Jan 2026

Katherine

Breakfast was absolutely amazing. The buffet was filled with lots of delicious treats.

Leisure Family

10/10

Exceptional

13 Jan 2026

Jorge

Perfect

6/10

Pleasant

12 Jan 2026

Aicha

Should get a refresh rooms are not well maintained. Facilities not great I had an issue in the bathroom. Used to be better. But interior garden for drink, tea, breakfast is unbeatable. Small birds everywhere.
It used to be a convent it’s an incredible Spanish architecture.

Leisure Friends

10/10

Exceptional

25 Dec 2025

Donald J

Nous avons séjourné deux nuits au Sofitel Legend et avons été agréablement surpris par la qualité de l’établissement. Jusqu’à ce séjour, nous n’avions jamais été pleinement satisfaits dans les hôtels Sofitel.

Nous occupions une suite junior dans l’aile coloniale (historique). Compte tenu des contraintes inhérentes à la rénovation d’un bâtiment ancien, la chambre était très satisfaisante : la climatisation était parfaitement efficace pour contrer la chaleur extérieure, le matelas (grâce à son surmatelas) offrait un excellent confort, la suite avait une bonne dimension et l’emplacement de l’établissement est parfait pour visiter la ville.

À noter toutefois : les chambres donnant sur l’entrée peuvent être bruyantes en soirée, en raison du petit parc situé en face de l’hôtel (la musique s’arrête vers 23 h).

Les chaises longues autour de la piscine sont prises rapidement, mais le personnel aide activement les clients à trouver une place, de manière proactive.

Le petit-déjeuner buffet est délicieux et particulièrement copieux.

Enfin, le service d’Edouardo T., au restaurant, a été irréprochable : avenant, discret et attentif. Son professionnalisme mérite d’être souligné.

Leisure Partner

10/10

Exceptional

14 Dec 2025

LENER

It is one of the best secrets kept in Cartagena. The pool size is amazing. The staff is amazing. The food is great very private very enclosed. Wilmer and the bar staff was very friendly and accommodating. Priceless

Business_and_leisure Partner

10/10

Exceptional

14 Dec 2025

FORREST

Great place all around

Partner

10/10

Exceptional

10 Dec 2025

Melody

Excellent all around. Our concierge Jeremy was incredible, readily available on WhatsApp, made great recommendations and reservations. Sofitel’s report in Baru was also an incredible day trip planned out completely by our Hotel.

8/10

Excellent

03 Dec 2025

Victoria

Staff is excellent. Very kind. Beautiful hotel.

Leisure Self

10/10

Exceptional

27 Nov 2025

Eduardo

Great experience Hotel,Room, Service

Leisure Family

10/10

Exceptional

23 Nov 2025

Susan

Five star service and food in a beautiful, historic building and part of Cartagena. Our room was very comfortable too. We highly recommend.

Business_and_leisure

10/10

Exceptional

16 Nov 2025

Laura

The breakfast was good and almost all staff had excellent English language skills. Our room was quite damp and had moisture dripping from the ceiling due to the ac. Although it was a lovely stay they also automatically added a £35 service charge on for each night. Bit cheeky

Partner

10/10

Exceptional

08 Nov 2025

Jean Gerald

What an exceptional blend when history meets present time! The frame of the facility takes you to the 1600. The rooms offer you modern comfort. Breakfast in the garden with the birds chirping and singing felt like royalty. The choice of food is healthy and varies. It is at the center of town. You can walk to the most attractive locations and famous restaurants. The staff is great. I would like to give a special shot out to Juliet’s, one of the waitresses. She embodies the meaning of great service and class. This was truly a 5 star experience. I have absolutely no reservations in recommending that hotel to a traveler. I was celebrating a birthday earlier this month

Leisure Friends

10/10

Exceptional

06 Nov 2025

Carlos

The staff at the Bar El Coro was fantastic, very attentive and cordial. 5 STARS
The food at El Jardin Restaurant was good, the hostess can improve their demeanor, they looked upset. 4 STARS

Leisure Family

10/10

Exceptional

02 Nov 2025

Jose

Great location in Old town, walking distance to many attractions.

Overall hotel service was impeccable, room was very clean, and well later out.

Food at restaurants was outstanding.

Leisure Partner

8/10

Excellent

01 Nov 2025

Laurent

Good hub for the city

Leisure Partner

10/10

Exceptional

07 Oct 2025

Andres

YASON WAS AMAZING AT THE DOORBELL SERVICE

Business_and_leisure Partner

10/10

Exceptional

21 Sep 2025

Osvanny

Very clean , great customer service!

Leisure Friends

8/10

Excellent

20 Sep 2025

Lydia

The Sofitel is a really good hotel within the Walled City. The staff are excellent; I cant recall everyone’s name (and I really wish that I could) but Miguel our butler was top notch. Everyone greets you with a smile and are ready to assist.

We were upgraded to a high floor with nice room and great view. There was a slight mixup with the room but we were assisted every step of the way and provided with a free lunch while they rectified the situation and placed our luggage inside of the room.

The breakfast at El jardin was good with some delicious coffee.

Only two cons; one is after some time you can smell the sewage in the bathroom and the shower sprays water all over the bathroom floor.

The Sofitel is within walking distance of everything and you’ll want to stay here if you desire peace and quiet especially after midnight.

Leisure

10/10

Exceptional

18 Sep 2025

Ashley

This unique historical hotel offers a perfect blend of charm and character, set around a central courtyard with lush greenery and the soothing sounds of chirping birds. The rooms are modern, clean, and comfortable, providing a relaxing space to unwind. The delicious breakfast buffet is a highlight with freshly cut local fruits and juices—must have a coconut lemonade! Located conveniently within walking distance to the best restaurants in the Walled City, it’s an ideal spot to explore Cartagena. The staff are friendly and helpful. A wonderful retreat for anyone looking to relax and enjoy the beauty of this vibrant city.

Leisure Friends

8/10

Excellent

16 Sep 2025

Abel

Tremendo servicio y buena calidad..
Muy Bueno

10/10

Exceptional

12 Sep 2025

Marckenson

The place was simply amazing from staff, food and amenities.

Business_and_leisure Partner

10/10

Exceptional

04 Sep 2025

Armando J

This beautiful hotel boasts an excellent location, extremely friendly staff, and very well-equipped rooms. It offers excellent services such as a spa, pool, and gym. The breakfast is delicious. Highly recommended.

Leisure Partner

10/10

Exceptional

28 Aug 2025

Luis X Amezcua

It was in a unique experience due to the nature of this hotel property being in the heart of the city of Cartagena! I truly love this property and it’s amenities. I would go back in a heartbeat!

Leisure Partner

10/10

Exceptional

13 Aug 2025

George

The staff was very warm, welcoming and professional. The room and facilities are very nice, but we had a few issues with plumbing fixture in the bathroom and water pressure. Other than those issues, everything was excellent. Rooms were maintained well during visit. The hotel restaurants (Jardin and 1612) and bar onsite were excellent. Great stay overall and I do recommend.

4/10

Poor

11 Aug 2025

Ricardo

We expected more

The facilities are nice and well-maintained. The rooms are comfortable, but for the price—twice that of similar hotels—they are basic. We were disappointed with the VIP service for Hotels.com, as we were assigned one of only three or four rooms in the entire hotel without a balcony.

Partner

10/10

Exceptional

10 Aug 2025

Wilmer

The style is very nice also the service

Leisure Family

10/10

Exceptional

03 Aug 2025

Ken

Great property and good experience. The only challenge is the double occupancy rooms are let’s say “unique”

Leisure Family

10/10

Exceptional

18 Jul 2025

Lianne Skye

I will definitely come back! Worth the money, customer service is excellent and wonderful location, facilities and breakfast food! I couldn’t recommend this enough, don’t think twice about it, just book it!

10/10

Exceptional

09 Jul 2025

Isabella

I would recommend this hotel over and over again. It was my first time in Cartagena and at this hotel, we had an amazing stay. The location was unbelievable. We felt very safe at all time. The hotel itself was remarkable. I’ve traveled a lot in my time and I have to say this is one of the most beautiful hotels I’ve ever been to.. it was exactly what I was looking for. The staff was amazing, very welcoming and professional. Our rooms were beautiful!! I love that you could be out in the city walking around and come back to your sanctuary of a stunning, relaxing hotel! The restaurants at the hotel were outstanding!!!!!

Leisure Partner

10/10

Exceptional

30 Jun 2025

Jamie

The service and attention to detail by the staff was impeccable. My hats off to all of the employees of the hotel, they are awesome! It’s in a great location in the walled city that allows easy access, within a 10 minute walk, to all of the nightlife that Cartagena has to offer (we walked to and from the various bars and nightlife every night and felt very safe). There are hotel staff manning the entrance to the hotel at all hours. The hotel is also literally surrounded by local restaurants. Great pool, with a great pool bar. Great hotel restaurant! Huge shout out to the hotel bartenders! We had a group of 20 and they were awesome and didn’t miss a beat! I would recommend this hotel for anyone staying in the walled city. The room prices are premium, but for good reason.

Leisure Family

10/10

Exceptional

16 Jun 2025

James Christopher

One of the best hotel experiences I have ever had!! From the front door to your room service and hospitality is 10/10! I highly recommend this hotel.

Leisure Family

10/10

Exceptional

08 Jun 2025

Brittany

I can't say enough wonderful things anout this wonderful property! There are bars and a restaurant and a little bit of shopping all located within the hotel. Not to mention there are a number of small markets just steps away. The staff was super friendly and helpful!. I stayed here 4 fantastic days and not one bad experience. I can't wait for my next stay here!

Leisure Family

10/10

Exceptional

01 Jun 2025

Alejandro

Santa Clara is a classic hotel in Cartagena. Excellent location, you are able to walk everywhere in the old city. Staff was awesome and very welcoming. Definitely I am coming back!

Leisure Partner

10/10

Exceptional

31 May 2025

Christina

One of the most beautiful hotels in the world

10/10

Exceptional

23 May 2025

Shaleea

Amazing experience at Sofitel Santa Clara! My husband and I stayed for our wedding anniversary and my birthday. The hotel staff were friendly and helpful from the moment we arrived. Our room was great - Junior Suite had two levels (living area

10/10

Exceptional

17 May 2025

Erica

They really take care of you at this hotel from hot towels and a welcome beverage to an easy ride to the airport. The staff are all incredibly kind and helpful and most of them bilingual. The property is stunning and well taken care of, and it’s close to everything in Cartagena. Pool is very nice, food is absolutely incredible, and the beds are comfy. Stay here!

Leisure Partner

10/10

Exceptional

22 Apr 2025

Dipan

will be back

10/10

Exceptional

21 Apr 2025

Johannes A

We really enjoyed our Easter 2025 weekend in Cartagena. The hotel was spot on. I.m happy we selected this Hotel.
Besides service and dining options what really intrigued me was the architecture of building a modern hotel within the walls of a monastery from 1621. Excellent example of creating a new experience with respect to the old History of the walled city of Cartagena.

Leisure

10/10

Exceptional

15 Mar 2025

Guisell

Amazing! Will be back!

Leisure Family

10/10

Exceptional

10 Feb 2025

Mohit

Great hotels for photos

Leisure

10/10

Exceptional

04 Feb 2025

Alexis

Fantastic experience. Wonderful place.

Business_and_leisure Family

10/10

Exceptional

03 Feb 2025

Audrey

Everything was amazing except the airport

Leisure Partner

10/10

Exceptional

03 Feb 2025

Nora

An absolutely wonderful hotel!

Business_and_leisure Friends

10/10

Exceptional

21 Jan 2025

Emilio A

Excellent service and great staff. The prices, however, in comparison to the rest of the city, are very high and it is easy to obtain dinner and breakfast outside of the hotel for a lot less money with acceptable quaility

Leisure Family

10/10

Exceptional

12 Jan 2025

Walid

Loved everything about it. Just like a movie

Leisure Partner

10/10

Exceptional

25 Dec 2024

JAIRO

This is a unique hotel in Cartagena centro historico. Very different, well maintained and the breakfast was fantastic. The service was first class.

I bit downside is that when you opened the balcony doors the floor would get really humid and slipery so this is dangerous.

Leisure Partner

10/10

Exceptional

23 Dec 2024

Ivan

Everything was perfect. Been there 3 times, the staff is superb.

Business_and_leisure Friends

10/10

Exceptional

21 Dec 2024

Joshua

One of the best hotels I’ve stayed in, for attention they covered every need. I don’t think i will stay in another hotel in Cartagena. Staff are great

10/10

Exceptional

17 Dec 2024

michael

Classy old school allure

Leisure Partner

10/10

Exceptional

15 Dec 2024

Jose Andres

The best hotel in Cartagena. The pool is amazing

Leisure Friends