Casa Quero

Colombia , Cartagena
CARTAGENA DE INDIAS-BOLIVAR, Calle Del Quero No.9-53
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100 reviews shown

10/10

Exceptional

11 Feb 2026

Christine A

Wonderful staff, especially Anya and Erick. Our room was very spacious and clean. The breakfasts were delicious

Partner

10/10

Exceptional

24 Jan 2026

Karen

Clean room , friendly staff

10/10

Exceptional

20 Jan 2026

Karina

Clean space, wonderful breakfast, incredibly attentive staff. I would highly recommend!

Leisure Partner

10/10

Exceptional

11 Jan 2026

Neal Marcellas Janey

Casa Quero is a top notch facility. Its in the Old City and close to everything you will want in the Old City. Its a 10 min Uber or Cab ride from the beaches. My only criticism is the visitor policy. Most bookings do not charge extra for 2 people. Hence, the charge for 1 person is typically same for 2. NOT here. If you book for 1 person as a package deal, and your 2nd person meets you at the hotel, they will not allow your guest to enter on your reservation. They will charge you an additional person fee per day despite the fact that there would have been no additional charge had you booked for 2 at the outset. The only way to avoid this is to not book a package deal and thats unfortunate.

Leisure Family

10/10

Exceptional

30 Nov 2025

Michelle

I love how antique but up to date it was. Perfect colonial place

Business_and_leisure Family

8/10

Excellent

04 Nov 2025

Daniel

Clean place at a great location.
Very cozy and updated.
Breakfast included was very good.
Ideal place.
Would suggest improvements with hot water.

Partner

10/10

Exceptional

13 Apr 2025

gloria

The staff was amazing. The location was excellent. Our room was superb. So romantic !!

Leisure Partner

10/10

Exceptional

09 Apr 2025

James

Great place, only issue was the shower wasn't super hot. Otherwise great breakfast, lovely room, service fantastic.

10/10

Exceptional

28 Mar 2025

Agnieszka

Casa in historical centre

Great location, wonderful little spa on the roof terrace. Nice rooms.

Partner

10/10

Exceptional

08 Mar 2025

Victoria

It is in one of the most beautiful streets of old town. Walking distance to everything. The staff is extremely helpful and friendly. I loved the arepa’e huevo for my breakfast. The massages were the best! I would definitely go back to Casa Quero.

Leisure Self

10/10

Exceptional

02 Mar 2025

Savanna

We loved our stay at Casa Quero Hotel. It was located in the central part of the city and a quick walk to everything we wanted to do in el Centro and Getsemaní, but was still relatively quiet. Our room was beautiful! We were in awe when we first walked in. It was so spatious, clean, and beautifully decorated. We stayed in a room that had a balcony to overlook the street that was fun to sit out on. The staff were all so friendly, the breakfasts each morning were delicious, and the rooftop pool were nice to relax. We are telling all our friends to stay here!

Partner

10/10

Exceptional

23 Feb 2025

Kar Hing

Wonderful stay in the wall city. Room was very large and spacious. Area was quiet and walkable to all the great restaurants and attractions.

10/10

Exceptional

19 Feb 2025

Noel

This is an incredible property on a charming, historic street. Can get noisy on particularly on weekends as it across the street from a nightclub and the horses regularly clomp through, not to mention taxis that have traffic jams and honk. But otherwise it is absolutely incredible and we cannot wait to stay again!

Leisure Family_with_children

10/10

Exceptional

04 Feb 2025

Teniqua M

Beautiful boutique hotel, our room was clean, spacious and comfortable. The hotel was well kept and the common areas make your stay feel like home.The staff was very helpful, friendly, patient, and accommodating. Breakfast was intimate and the food was fresh and delicious. The rooftop pool area was relaxing with a great view. The hotel is in a location close to restaraunts, stores, Getsemani, and local sites. I enjoyed every part of my stay and was not disappointed.

Leisure Family

10/10

Exceptional

03 Feb 2025

Oliver

Really great staff

Leisure

10/10

Exceptional

14 Jan 2025

Anuraag

Beautiful hotel in a great location. It was so clean and quiet and I loved the breakfast. Lovely staff as well.

Leisure Self

10/10

Exceptional

12 Jan 2025

Steve

Dont miss this place

WOW--I cant say enough about this place. Tranquility when you walk thru the doors. Excellent front desk and then the room. Unbelievable. 15\" door's--40\" high cathedral ceilings w/ beautiful wood work. Huge bathroom. Perfect location... Right in the middle of walled city but not in all the mess. So perfect. Cant miss....

Partner

10/10

Exceptional

30 Dec 2024

Amicah

The staff was very helpful especially Erik. The hotel was clean. The water does not get very hot but maybe that is how it is here. Will stay here again.

Leisure Partner

10/10

Exceptional

14 Nov 2024

Neal

Casa Quero is a top notch hotel. i have stayed twice and both times have been excellent.

Leisure Self

10/10

Exceptional

12 Jul 2024

Sifredo

Excelente y hermosa propiedad, en la noche es muy obscura la calle

Leisure Family

8/10

Excellent

04 Jul 2024

Stewart

The staff were fantastic. This gets a high recommendation from me

10/10

Exceptional

04 Jul 2024

Lourdes

We loved casa quero! Steak was very attentive. Place is beautiful!

10/10

Exceptional

29 Apr 2024

Martha

The pool is under repair and only after I make the reservation and paid the bill someone of the hotel send me a text telling that the pool was closed until after mid May. Pretty bad …

Leisure Self

10/10

Exceptional

18 Apr 2024

Carline Geralde Saint

My friend Gina and I had a terrific stay at Casa Quero Hotel. The facility is just beautiful, with large, comfortable rooms, and the location could not be better, within walking distance to most sites and restaurants. The staff is excellent -- Antonio is extremely affable and helpful; his smile brightened our day. We would not hesitate to return to this hotel the next time we're in Cartagena.

Leisure Friends

8/10

Excellent

14 Apr 2024

Bryan Adrian

Great hotel, only thing I didn’t like was the padlock the doorway to exit the building after hours. Just a little worrisome if you have to leave in a hurry! Other than that it’s homey and quaint!

Leisure Partner

10/10

Exceptional

20 Mar 2024

Kevin

Excellent service. Very customer oriented.

10/10

Exceptional

13 Feb 2024

Talitha

The hotel is beautiful - very relaxing!

10/10

Exceptional

08 Feb 2024

Jaime

Nice

Great stay. Great staff

Partner

10/10

Exceptional

07 Feb 2024

patrick

Excellent option for Walled City walks.

Leisure Partner

10/10

Exceptional

06 Feb 2024

Sheryl

Sweet In Town hotel

We loved this quaint and historic hotel. Our room was spacious and lovely. The rooftop deck is comfortable and considered.
Unfortunately we had to leave very early so missed the breakfast experience. Would likely stay again.

Partner

8/10

Excellent

20 Jan 2024

Shideh

Very nicely kept casa, fantastic quiet but accessible location with wonderful staff and spotless clean!!

We feel like aesthetically it could get more attention, and we had some plumbing issues in the shower.. I just need some facilities update in that regard. Otherwise very well equipped

Leisure

10/10

Exceptional

17 Jan 2024

Jocelyn

Loved this hotel and would definitely stay again. Rooftop pool is perfect, breakfast is delicious and rooms are clean and spacious. Only minor complaint was hot water in the shower wasn't mixing properly so it would alternate between too hot or luke warm. Totally a minor problem. Overall I really enjoyed the stay and wish we had stayed longer.

Leisure Partner

10/10

Exceptional

12 Jan 2024

Jessica

LOVED this hotel!
Awesome part of town, cute streets, close to amazing restaurants.

Spacious rooms, delicious breakfast, great water pressure in the shower!

We will definitely be back!

Leisure Partner

10/10

Exceptional

14 Dec 2023

Garrett

I really loved the staff! They were very sweet about anything I needed. The property is old but will maintained.

Leisure Friends

10/10

Exceptional

20 Nov 2023

Glen

The hotel is remarkable. Beautiful, spacious, huge rooms with balconies onto a quiet courtyard or historic streetscape. Amazing breakfasts (Thanks Ena!) and the most helpful staff I have ever met (Yes you Adriana and the team!). I have travelled a lot but have never experienced a that is so beautiful, comfortable, elegant and homey all at the same time. I will never forget the wonderful week we had at Casa Quero.

Leisure Partner

10/10

Exceptional

13 Oct 2023

Edwin

Amazing location in the old city

An amazingly beautiful and quaint location in the walled city of Cartagena.
Very friendly staff.
Large rooms with all amenities and a lovely breakfast.
Highly recommended

Partner

10/10

Exceptional

11 Oct 2023

Rosario

This property made me feel like this was my home away from home. This boutique hotel only has 7 rooms. We stayed in one of the rooms facing the street with a beautiful balcony, and I loved having my coffee there in the mornings. What amazed me was that the entry door was very high. Once I entered the room, I was awed to see the high ceiling throughout the whole unit, including the bathroom. All the grounds in this property are beautiful, close to everything, and within walking distance of the main parts. The staff was terrific and went out and beyond to make our stay memorable. Our stay included breakfast every day; let me tell you, it was delicious, and different options were available. I can't wait to return to Cartagena, and believe me; I will be staying at Casa Quero again; I truly recommend them.

Leisure Friends

10/10

Exceptional

05 Sep 2023

Lester

Beautiful hotel…excellent service…had that historic Cartagena feel while still having the best amenities. The morning breakfast was outstanding. Made my stay In Cartagena all the more pleasurable.

10/10

Exceptional

12 Jun 2023

Gina

Excellent

Leisure Family

10/10

Exceptional

14 Feb 2023

Ann

Quiet restful rooms. Lovely courtyards. Nice breakfast. Excellent location. Highly recommended.

Leisure Partner

10/10

Exceptional

13 Feb 2023

Catherine

Casa Quero was fabulous!! The neighborhood was just off the busy area and once you entered the hotel you found true peace. Location was perfect, staff was amazing and the room terrific. I would recommend to anyone

Partner

10/10

Exceptional

07 Feb 2023

James

Great experience, great staff. Great place to stay in Cartagena

Leisure

10/10

Exceptional

03 Feb 2023

Lloyd

We absolutely loved this mini-hotel (seven rooms). We got the two rooms on the street with a connected balcony which was a very pleasant place to sit in the morning. The room itself had the highest ceiling I have ever seen - it was literally 25-30 feet high. The bathroom had the same ceiling height, plus a double shower and a jacuzzi tub. The overall property is beautiful and peaceful, and the neighborhood of San Diego is the best in Cartagena - a 5-10 minute walk to all the action, but quiet, calm and upscale, with several of the town's best restaurants just around the corner. The staff were very friendly but like much of Colombia, only spoke Spanish. Breakfast was a feast served (not a buffet). The pool area on the roof was under renovation but still open; it would be great if they made it a bit more green/lush like some of the neighboring pools. Overall a fantastic place - strongly recommend.

Leisure Friends

8/10

Excellent

23 Nov 2022

Maria

Excellent location and breakfast. Nice views from rooftop pool. Internet spotty. Room not as nice as in the photos. Enjoyed the hammocks and rocking chairs.

Leisure Friends

8/10

Excellent

25 Oct 2022

manuela Danielle

This property is very well located in the center of the old city
Very cute boutique hotel and very nice staff
Recommended for family or couple

Leisure Partner

8/10

Excellent

20 Oct 2022

Mariarosa

the feeling of going back in time

Leisure Partner

8/10

Excellent

06 Aug 2022

Ana

Nice but need some remodeling

Leisure Family_with_children

10/10

Exceptional

13 Jun 2022

Michael

I love the size of the room.

Leisure Family

10/10

Exceptional

25 Apr 2022

Frederic

Nice quiet and comfortable place to stay imn Cartagena. Location was fantastic and staff were great. Would stay again - for sure!

Leisure Partner

10/10

Exceptional

08 Apr 2022

Maria-Sylvia

A stunning traditional colonial style property and our room was huge (we got the large one with the balcony). Everything was clean and the staff were amazing - always friendly and approachable and ready to help. They took great care of us even up to the last moment when we were leaving and ensured all our luggage was transported to the taxi without us lifting a finger. For me and my partner the stay was perfect. If you are looking for an American-style hotel stay and breakfast then it may not be your thing but for us, the location was great, the property gorgeous and the breakfast more than enough to start the day with (fruit, juice, marmalade & bread and a choice of fried or scrambled eggs cooked to your liking on the spot). The rooms had fans and aircon and were a welcome refuge from the baking heat of Cartagena. The terrace with the pool was lovely for an afternoon break and you were spoilt for choice with different cosy sitting areas throughout the property if you simply wanted to settle down with your book for a bit. Would definitely go back there again :)

Leisure Partner

10/10

Exceptional

04 Apr 2022

Napoleao Fernandez Cambra

Personal amable y educado. Buenas habitaciones y desayuno. Localización en el centro pero reservada, muy bueno.

Leisure Partner

10/10

Exceptional

14 Feb 2022

Eric

Everything was Superb!!!

My stay at Casa Quero Hotel Boutique was exceptional!!! My living quarters were beautiful and the hotel staff were extremely kind and made sure that all of my needs and desires were fulfilled. I ighly recommend this Hotel to anyone who visits Cartagena!

Self

6/10

Pleasant

03 Feb 2022

Martina

Room musty

Leisure Self

8/10

Excellent

26 Jan 2022

Stephan

Welcoming quiet place

Fun little quiet hotel. Make sure to get the awesome room with balcony.

10/10

Exceptional

18 Jul 2021

Verified traveler

Beautiful colonial home, gorgeous decor, a five star experience, super clean, friendly staff, my best experience in Cartagena

Leisure Partner

8/10

Excellent

01 May 2021

Verified traveler

Great team but doors and locks need to be updated and replaced. Also, emailed twice prior to arrival and no response received.

Leisure Family

6/10

Pleasant

02 Feb 2021

Verified traveler

Well located, but overpriced for what it is. Pretry basic rooms for the price.

Leisure Partner

10/10

Exceptional

15 Apr 2020

Verified traveler

Friendly, accommodating staff. Great location; easy to walk to shopping, restaurants, attractions. Pleasant, comfortable common areas to relax in the hotel. Roof-top pool. Great breakfast with options.

Leisure Friends

10/10

Exceptional

05 Mar 2020

Verified traveler

Nice hotel and very friendly staff. Great location to old town .

Leisure Friends

10/10

Exceptional

23 Feb 2020

Verified traveler

Stayed here for 6 nights with my wife and 5 year old son. The room (condessa / grand suite ) was enormous and well equipped. We had a balcony , a massive bed and a temporary bed for my son. We loved going to the pool on the roof every morning and the breakfast was great. The staff were friendly and accommodating too. Really great location in centro historico where everything is basically within a 10 minute walk. I wouldn't hesitate booking again. top notch.

Leisure Family_with_children

10/10

Exceptional

19 Feb 2020

Phil

Great service, friendly hosts! The beds were comfortable and the room was larger than expected.

Leisure Family_with_children

10/10

Exceptional

06 Feb 2020

Diana

I've stayed at this boutique hotel 2x now, and I will go back. The location is excellent, the space is charming, breakfast delicious and the while it's small, I love the roof top pool. Highly recommend!

Leisure Partner

8/10

Excellent

30 Dec 2019

Poushali

Cute hotel fitting in with the style and decor of the old town. Rooms have window AC but it’s not centrally air conditioned

Leisure Partner

10/10

Exceptional

30 Nov 2019

Missy

Cozy feel, secure, and attentive service. Elsa was excellent! Convenient location!! Will be back!

Leisure Family

10/10

Exceptional

12 Nov 2019

Peter

Great old city stay

Wonderful city center hotel. Tastefully built into an old home. The rooms were spacious and well equipped. The staff were very helpful. Old Cartagena was right on the doorsteps.

Self

10/10

Exceptional

29 Sep 2019

Natalie

Beautiful, peaceful, perfect!

Great little boutique hotel in the center of the old town! A 5-10 minute walk from anywhere we wanted to go. So cute and quaint, the breakfast was delicious, and all the employees were so nice! My only small complaint is that noise in the courtyard can be heard in the room, but it’s not too bad! A beautiful oasis in the middle of the city, enjoy!!

Partner

10/10

Exceptional

18 Sep 2019

Avrohom

The absolute most perfect beyond par experience one can hope for. Everything was absolutely perfect.

Partner

10/10

Exceptional

11 Sep 2019

As a small boutique hotel it provides a wonderful level of privacy, along with fine amenities (roof top pool, excellent breakfast, AC) which make for a relaxing and comfortable stay. A great choice for location and a way to escape the heat in Cartagena. Walkable to many restaurants, museums, and nightlife. Would highly recommend to anyone considering a visit to Cartagena.

Friends_and_family Family

10/10

Exceptional

05 Sep 2019

Gilbert

The entire staff was amazing !!!!!!!!!! It was like beign Home. Thank you for the wonderfull experience. We will see you soon

Partner

10/10

Exceptional

22 Apr 2019

Verified traveler

Amazing stay! Was an oasis in middle of the hustle and bustle of the center of Cartagena. Wonderful and helpful staff, comfortable room & public areas of the hotel. Highly recommend!

Leisure Friends

10/10

Exceptional

14 Apr 2019

Ken

It felt like home. It started out with my fiance and I arriving hours earlier than check-in due to an early flight. Even though we were early, the staff worked hard to get us into our room as soon as possible. While we waited, we chatted with the owner, who was extremely friendly and provided many recommendations of things to do during our trip. This type of treatment didn't end at check-in as the staff, especially Elsie and Jacqueline, went above and beyond in making us feel like we were in our own home. On our last day, we got amazing massages. The staff do everything in their power to make sure you have a relaxing and memorable experience. Plus, the house is amazingly beautiful in its architecture and has many communal locations that are extremely relaxing, such as a second floor lounge area with hammocks and a third floor roof deck with swimming pool. It is for these and many other reasons, that there is only one place we recommend you stay if you are headed to Cartagena: that's Casa Quero.

Leisure Partner

10/10

Exceptional

21 Mar 2019

Verified traveler

Staff was great very helpful. Quiet retreat in the heart of the Walled City

Leisure Partner

10/10

Exceptional

26 Feb 2019

Verified traveler

Beautiful hotel located in prime location. The whole setup is dreamy and rustic.

Leisure Partner

10/10

Exceptional

13 Feb 2019

Verified traveler

A Traveler's Dream Come True!

Casa Quero is a traveler's dream come true! It has everything you could want: lovely property, central location, large and beautiful rooms/bathrooms (w/ A/C and WiFi), delicious made-to-order breakfast each day and a staff that was friendly, attentive, and went above and beyond to make sure our stay was perfect. Also, Casa Quero is very secure, private and quiet. Many thanks to all the staff for such a wonderful vacation and a special thanks to Elsi, Jesus, Cindy and Angelica. If you have time while at Casa Quero, treat yourself to an incredible massage from Yorleidis. We've told everyone about our stay here and recommend it highly! 5+ stars! We look forward to another visit.

Family

10/10

Exceptional

03 Feb 2019

Stephen

the property was clean. the hotel had a sun room and small pool at the top and hammocks on the second floor which we enjoyed during our stay. We had a basement room which led out to the courtyard. what we liked most about the room was it was quiet - silent - which is not always the case even at 5 star colombian hotels. it also had a steam bath which we did not use.

Leisure

10/10

Exceptional

02 Jan 2019

Verified traveler

Great location. Very nice room size. Would recommend.

8/10

Excellent

28 Dec 2018

Matt

Beautiful unique property with old charm. Room was very large and clean. Great location. Highly recommend if looking for a quiet smaller boutique experience.

Leisure Partner

10/10

Exceptional

27 Dec 2018

Verified traveler

Staff are all very friendly and helpful. Grand suite is very big and nice, but the balcony looks out to another building that you can almost touch. We still loved it! If you book the junior suite, I would recommend the \"balconies\" one on the second floor.

10/10

Exceptional

25 Dec 2018

Verified traveler

Incredible boutique hotel located in a quiet part of the old city but close to many of the places you will want to visit. The stag are both friendly and capable, with all the small details addressed.

Leisure Family

10/10

Exceptional

24 Sep 2018

Jen

Beautiful hotel with \"Pica\" the Tucan, gorgeous room, lxurious bathroom with a hot tub, and great service! It's also centrally located en la Ciudad Murallada. AMAZING!

8/10

Excellent

31 Jul 2018

Verified traveler

Nice hotel close to everything the staff and breakfast

10/10

Exceptional

20 Jun 2018

Verified traveler

Great historical feeling, This is used to be a Count's home. The staff was great and super attentive. We had a two year old and everyone was friendly and helpful. Breakfast which was delicious, was included so we didn't have to leave early to eat. The location was also very centralized and we could walk everywhere.

6/10

Pleasant

13 Jun 2018

Felipe

Crazy Noise - Impossible to relax

The hotel is fabulous, however, there is heavy construction going on next door. This means that VERY loud noise of power tools is present starting 8:30 am. I tried relaxing from my room, from the pool, from the breakfast area: IMPOSSIBLE. Check if there will be constructions before booking, if there is, plan something else. PLenty of awesome hotels in the area to have a power tool on your ears at all times.

Family

10/10

Exceptional

31 Mar 2018

Great hotel

Great hotel, great staff, quiet room. Excelente location inside the walled vity

10/10

Exceptional

22 Mar 2018

William

Quaint small hotel in nice, quiet area

Great locatio, walking distance to all of old town and Getsemani but on a quiet street. Wonderful room, good a/c, nice pool to cool down in afternoon, friendly staff. Same breakfast every day but has fruit, bread, juice, coffee and eggs. Jesse did great job helping with trip to Rosario Islands.

Partner

10/10

Exceptional

21 Mar 2018

fabian

lovely perfect place

My wife is in love with this place. from the location to the staff and the rooms everything was amazing. it kind of became our spot.

Partner

10/10

Exceptional

16 Mar 2018

Frank

It was such a wonderful stay. Wish we could have stayed longer. Central location. Beautiful quaint hotel and the staff is so friendly and helpful.

Partner

10/10

Exceptional

06 Mar 2018

Lulu

Charming hotel in old city

We had a lovely stay at Casa Quero.

The lobby and common spaces were cool and peaceful - a welcome contrast to the bustle outside.

Our room was clean, lovely, and very spacious, with a high wooden ceiling and large windows. The bathroom was also huge and well-appointed,

10/10

Exceptional

02 Mar 2018

Verified traveler

A dream!

We had an INCREDIBLE time at Hotel Casa Quero. The entire staff is lovely and thoughtful and the hotel is breathtaking. We'd definitely recommend it!

Partner

10/10

Exceptional

02 Feb 2018

Amado

Very Cute Hotel

Extremely beautiful hotel on a very tranquil block in the old city.

8/10

Excellent

07 Sep 2017

Great location

Great location in walled city, easy access to get around
Hotel and staff were very nice
Having more then 1 English/bilingual speaking staff would have been helpful
Noisy environment with construction next door
House toucan noisy in the early morning and our room on 1st floor facing courtyard allows noise to be easily heard

10/10

Exceptional

26 Aug 2017

Sean

This hotel is truly wonderful.

I was unprepared for the beauty of this hotel. It was stunning. I am soooooo very glad I didn't book the room in one of the beach side resorts. I'm sure they're perfect and if I had been in a relax-and-beach mode I'd have enjoyed them just fine, but I was really glad to be in the middle of one of the older parts of the city surrounded by incredible restaurants, quaint shops, horse drawn carriages and happy tourists and happy Colombians. Plus the staff here are very friendly and helpful. The rooftop pool is wonderful as was my room; a two-person shower, jacuzzi, big screen tv, balcony, and AC. When I return in a few months I am definitely returning. This hotel delivered on the quality for a reasonable cost.

2/10

Poor

17 Aug 2017

Jack

Plaster falling from ceiling & cockroach

Asked staff to help schedule day trip to Playa Blanca and trip was cancelled last minute. Plaster was falling from the ceiling onto our bed. Hot water in the shower ran out after 3 minutes. Bath tub did not work. We had to kill a cockroach in our room on our final night. Ordered expensive drinks by hotel pool which took 40 minutes to arrive and order was wrong. Outdated decor.

10/10

Exceptional

27 Jun 2017

Martha L

Place staff

CLean and staff very friendly
Lose to everything

Family

10/10

Exceptional

08 Jun 2017

Verified traveler

Beautiful Boutique Hotel with Wonderful Staff

A great hotel, super clean, incredibly charming, wonderful breakfast and a toucan! Highly recommend.

Partner

10/10

Exceptional

20 Mar 2017

Verified traveler

Love Casa Quero, great staff, food, location. I will return!

10/10

Exceptional

03 Mar 2017

Josephine

Great Boutique Hotel

If you're looking for a great place to stay in Cartagena then Hotel Quero is it!! The Staff is very attentive, the rooms are clean and with only 7 rooms it's quiet and peaceful 😊

6/10

Pleasant

15 Jan 2017

Verified traveler

Overpriced

We booked a 3 night stay at Casa Quero as wanted some luxury and relaxation after 3 weeks backpacking.

We were given the Refugio room which on ground floor just past the breakfast room. I was shocked when we walked in as it absolutely stank of damp and couldn't believe anyone would sleep in there. We were told they would move us the next day which was far from ideal as meant we couldn't unpack so was very unsettling and not a great start especially when we were spending so much money on the room!

I was underwhelmed and disappointed by the poor customer service and poor standards of the place.

When we were moved to our new room India, it was nice enough but did not feel like a junior suite which I had booked and it didn't have any hot water.

I think you can find much nicer places for the same or even lower price.

8/10

Excellent

05 Dec 2016

Couples trip

Wonderful little hotel!

Great boutique Cartagena hotel! The staff bent over backwards to meet our every need. Our room, Condessa, was large, very comfortable and well air conditioned. Food was quite good as well for a quaint in-house meal. The only minor area of improvement would be in maintenance of facilities. A solid 4+/5 hotel in the midst of colonial Cartagena superstars.

10/10

Exceptional

27 Nov 2016

Aaron

Amazing romantic converted Latin manor

Great hotel/b&b. High end local experience. Enormously high ceilings in suites give a feeling of great opulence; stellar bathroom and attention to details. 24 hour service staff extremely courteous and multi lingual.

Partner