Name: Ganem Suites Cartagena
Address: Cra. 6 #36-177, Cartagena De Indias, 130001, CO

10/10

Exceptional

26 Jun 2026

Allyson

I loved my stay! The suite was so spacious!

Friends

6/10

Pleasant

24 Jun 2026

Jimmie

The property itself is beautiful, but the guest policy was frustrating. If an additional guest is not present at check-in due to a delayed flight or arriving on a different day, adding them later becomes a hassle. Communication is also handled almost entirely through WhatsApp by someone off-site, which made resolving issues more difficult than expected.

This was my second stay, and I was hoping for a better experience than my first, but unfortunately that wasn't the case. I ended up checking out early, and my girlfriend's watch was stolen during our stay. While the property looks great, I would recommend being cautious with valuables.

Overall, I would choose a different hotel next time.

Friends

10/10

Exceptional

19 Jun 2026

Mary

The property is more of an apartment rather than a hotel. Very clean and quiet. The rental that we got had a kitchenette for use. Very central location and easily walkable to everything in the walled city and about a 15 min walk to Getsemani.

Partner

10/10

Exceptional

05 Jun 2026

Leonardo

One of the restrooms left bypass gas to come back because at the base it wasn’t sealed to the ground. Besides that love the rooms and the staff if room service was included already would be amazing still love it though.

Friends

6/10

Pleasant

22 May 2026

Maria Cristina

STAFF SHOULD TAKE SOME LESSONS ON BEING CURTIOUS AND HELPFUL.
SEND ALL COSTEÑOS TO MEDELLIN TO LEARN HOW TO GREET TOURIST.

Family

6/10

Pleasant

17 May 2026

Allan

The room my wife and I rented looked nice and clean when you walked in until we pulled the covers and sheet back to go to sleep and found something that looked like a foot print of some kind and something that looked like a small blood stain and some other kind of stain. The kitchen area was clean and bathroom looked clean but biggest issue was the not 1 but 2 of the 3 sheets on the bed was stained with something and I have pictures of the dirt and stains, for the kind of price you pay I was disappointed also the so called 1 bedroom apartment was actually a studio style open room with a half of a homemade see though wall that didn't hide anything. Also the company states they have a garage to park in but they don't mention on the site that the parking is 100k peso a day to park until you go there to park.

Partner

8/10

Excellent

14 May 2026

Darlene

Everything was great, I needed Whatsapp to get codes

10/10

Exceptional

12 May 2026

Jose

Room was clean, ac worked very well that we were freezing at night lol, spacious for family of 3, location was nice close to everything, would stay there again.

Family_with_children

4/10

Poor

29 Apr 2026

Stefania

Nuestra experiencia en este hotel fue bastante decepcionante.

El sistema de check-in es realmente malo, ya que todo se maneja por WhatsApp, lo cual resulta poco práctico, lento y nada profesional. Además, el tema de la cantidad de personas registradas en la habitación es sumamente incómodo: son extremadamente estrictos con esto, incluso cuando la habitación tiene capacidad para más personas. Si registras dos personas, no hay flexibilidad alguna de adicionar a una persona adicional, lo cual complica innecesariamente la estadía.

En general, el servicio es muy inflexible y constantemente buscan cobrar cargos adicionales por todo, lo que da una sensación de ser excesivamente “peceteros”.

Por otro lado, la calidad tampoco acompaña: las toallas, alfombras de baño, etc estaban manchadas y bastante deterioradas.

En resumen, no fue una buena experiencia y no recomendaría hospedarse aquí.

Family

4/10

Poor

21 Apr 2026

SERRANO

the cleaning is not included as stated on Orbitz the hotle ask for extra fee per day per cleaning, the bed sofa do not have any linens, I had to ask for sheets and blankets and for two days I had to sleep with clothes on or in a bare plastic mattress. the window wont close properly and the wing whistled all day and night, no receptionist on site, everything is over chat, the check out is at 11am, and is notified after I paid for the rooms, other wise I wouldnt chose this place, no luggage storage, so I had to leave to the airport right after check out. to over price for what ganem offers. very disappointed !!!

Family

8/10

Excellent

21 Mar 2026

Kenneth

I did not see the kitchen

8/10

Excellent

16 Mar 2026

Victoria

Unless you speak Spanish prepare for an issue. Although requested clean towels daily in 8 days we got once. Same with housekeeping, there is no place to dispose of trash. Room was fine and beautiful building. Very safe and amazing location. No ice or water available on premises-2 block.

Friends_and_family Family

10/10

Exceptional

15 Mar 2026

clifford L

Yes, the amenities were great!

10/10

Exceptional

03 Mar 2026

JAMAAL

Lovely space - central to everything and close enough to the airport. Easy to walk around to everything. I would stay there again.

Friends

6/10

Pleasant

19 Feb 2026

Scott

Staff was pleasant but housekeeping while promised daily is only with a fee of 35,000 pesos per clean.

Self

6/10

Pleasant

30 Jan 2026

Richard

I paid for a room with a city view but did not get it. When I brought it, asked for a room with a view or a credit back. They said they would try and get me a room. They weren't able to and they never got back to me with a credit. Not cool.

Leisure Self

10/10

Exceptional

30 Jan 2026

GABRIEL E

yes

Leisure Family

10/10

Exceptional

15 Jan 2026

Jo-Ann

The room was spacious and clean. We loved having a kitchen and overhead shower. Also, the location is great! Close to everything but not noisy.

Leisure Family

10/10

Exceptional

13 Jan 2026

Jermaine

Great stay

8/10

Excellent

05 Jan 2026

Chanelle

I enjoyed my stay the only two things I don't like is how the exterior looks bad but the rooms are nice. Also, the host gave me a really hard time about getting an extra roll of tissue! I booked for 4 days and had one roll of tissue! But other than that beds comfortable, more modern that expected. Bathrooms were nice. No breakfast included

Leisure Self

2/10

Poor

05 Jan 2026

Jerry

The room did not correspond to my reservation and resembled a basement. I had to operate a dehumidifier continuously, alongside the air conditioner, to control the moisture levels. The staff was friendly and helpful; however, none of them spoke English. I was quite disappointed and would not recommend this accommodation to my friends or family. Additionally, visitors were not permitted.

Leisure Self

10/10

Exceptional

04 Jan 2026

Nigar

The apartment was very clean and it was in central location.

Leisure Self

8/10

Excellent

31 Dec 2025

Josee

The place was well located and clean. Staff are friendly.

Leisure Family

8/10

Excellent

26 Dec 2025

Hebah

Staff was lovely and very attentive. Rooms were clean. Layout of the room was not ideal. I booked a one bed classic apartment and the picture showed a couch for a separate sitting area but I did not have that in my room. I had a wooden chair that was not for sitting. It would be nice to have a sitting area with a couch and a table as well.

Leisure Self

4/10

Poor

15 Dec 2025

Carlos

Bad communication

Business_and_leisure Self

6/10

Pleasant

09 Dec 2025

Patro

The room was great and very cold, which I loved!
Majority of the staff was polite except for the one gentleman at the front desk that wears glasses! He was very rude and dismissive! I paid for 2 guests in my room and he didn't give me my 2nd wristband for my guest.

Leisure Family

10/10

Exceptional

09 Dec 2025

giovanna

El hotel muy hospitalario , el aire acondicionado perfecto , muy limpio
Y muy buena comunicación , todos son muy amables . El hotel es muy céntrico , alrededor tienes farmacia tiendas restaurante
Muy buena ubicación

Friends_and_family Friends

10/10

Exceptional

25 Nov 2025

Leonardo

Great room service was great right in the middle of downtown.

Leisure Friends

4/10

Poor

16 Nov 2025

Jay

From the start our trip started terrible. Host and hotel clerk said error was made in reservation. Wouldnt let my 45yr old fiance enter the hotel. I tried cancelling from Hotels.com but was unable. Anyway room was dreary, no windows and frustrating people to deal with.

Partner

10/10

Exceptional

08 Nov 2025

Jimmy

Good value for money

Business

8/10

Excellent

06 Nov 2025

David

Clean

Self

8/10

Excellent

09 Oct 2025

Patricia

The unit was great overall—clean, comfortable, and exactly as shown in the photos. The only downside was that there wasn’t a window, which made it feel a bit less airy than I expected.

10/10

Exceptional

28 Aug 2025

Sierria

A really good place to stay in the Walled city got people staying over a weeek.

Leisure Self

10/10

Exceptional

24 Aug 2025

sylvia

Loved loved loved this property, the workers were all very helpful and friendly. Everything was nearby and walking distance, the rooms very clean were cleaned on a daily. Would definitely stay here again

10/10

Exceptional

22 Aug 2025

Lubrinet

Impecable hospedaje

Todo excelente. Limpio, más grande de lo que se aprecia en las fotos, todo funciona. Lugar a pasos de todas las atracciones del centro histórico, pero sin el ruido que puede molestar. Recomendado!

Partner

10/10

Exceptional

14 Aug 2025

Michael

Beautiful. Get location and price.

8/10

Excellent

26 Jul 2025

Christopher

Staff was kind and accommodating. Front desk security was always friendly. The bed was comfortable. The bathroom shower and sink fixtures were loose. The kitchenette was convenient. The coffee maker didn’t work, but was replaced quickly.
The air conditioner was the best part of the stay!!!

Leisure Partner

8/10

Excellent

13 Jul 2025

jose

Easy access to touristic areas in the city . Old building but safe and quiet. For the price excellent choise

10/10

Exceptional

25 Apr 2025

Robert

The rooms are quite nice but the windows face a dark wall thus no light can come in. Basically no windows. Absolutely no guests are permitted and entrance is allowed only with a wrist band.

Leisure Self

8/10

Excellent

13 Mar 2025

Luke

Location is walkable to all of historic area. I was a little disappointed in the kitchen. The inability to plug in the coffee maker in the kitchen due to no outlets was disappointing. In addition there was no microwave so any heat up had to be done on the electric stove. Also there was no windows in the unit I was in I imagine above the second floor there are.

Leisure Self

10/10

Exceptional

13 Mar 2025

Miguel

Na

6/10

Pleasant

10 Mar 2025

Grayson

Nice property, but not guest friendly. If you plan on bringing guest to your room while you are there, this isn’t the hotel for you. The rooms and shower are on the smaller side. Staff was a mixed bag. There is an electric kettle in the room so all I needed was a cup to make some tea because I was so sick. I asked Jessica at the front desk three times for a cup/mug over a period of about 3 days and was not given one. I asked Deana, the other front desk person at night, once and she gave me a cup right away. She even washed it for me.

Leisure Self

6/10

Pleasant

21 Feb 2025

Mechelle Tracey

The room was like an inside cabin on a cruise ship. No window. Dark small. Daily cleaning was nice. Location was good. No outdoor space to relax in. We were on the second floor. Maybe other floors have windows. We were content but would choose something with outdoor space next time. Wifi was spotty at best. Data could not be accessed in the building.

Leisure Partner

10/10

Exceptional

03 Feb 2025

Maria

This place was far better then expected! The location is incredibly convenient, just a 15-20 minute ride to-from the airport, and steps away from soooo much in historic Cartagena de Indias! Staff is very friendly, clean facilities, safe and convenient location. Only negative was the need for a new elevator which is already in being built. Highly recommend!!!

Leisure Partner

2/10

Poor

28 Jan 2025

bernard

Was not made award if there no guests rule and was unable to check in and made other arrangements. I understand there policy regarding refunds which is clearly defined. But I am responsible adult.

6/10

Pleasant

25 Jan 2025

Peter

It’s non refundable for a reason

If you want to be in the walled city , in walking distance of most of the restaurants and attractions - this place is for you .

If you don’t like loud construction noise for long periods time IN the building you’re staying in or staff constantly walking into your room with THEIR keycard - this place is not for you .
If you don’t mind having to ask for room service 24 hours in advance or having to wear a wristband for the entire stay - this place is for you .
If you don’t mind having room service walk into your room, using their key, 3 times without ever being called , within (12 hours of your arrival) to replace your towels - this place is for you .
If you think that staying at a hotel where you’re not allowed guests means that you won’t be disturbed by constant knocks at the door or people walking in ( with their own key ) after 1 knock - this place isn’t for you .
If you don’t mind changing in the bathroom with the door closed every time because the staff has already walked into your room, while you were changing , 2 times in the first 2 days - this place is for you .
If you don’t want to rent 2 rooms for you and your guest and have your guest asking you “what’s wrong with these people” and “did you ask these people to clean ny room because they keep coming into my room unannounced” - this place is not for you .
If you don’t mind being told that checkout is 11AM and you have to be out by 10:45AM but before 10AM, staff walks in while you’re getting dressed - it’s for you !

Friends_and_family Family

8/10

Excellent

14 Jan 2025

Maria

The room was nice , small but Clean and functional

Leisure Partner

6/10

Pleasant

13 Jan 2025

Frederick

I liked that the property as was optimally located and appeared very safe and secure. I liked the property manager too who explained the property well in English.
.
I certainly did not like or felt comfortable when interacting with the security staff. They appeared cold and not welcoming and to conduct themselves in a manner that I got confused whether I was in a police station. They made my girlfriend who is Columbian feel uncomfortable and I got some cold and aggressive stares everytime we left or entered the building. I will certainly think twice about staying there again.

Leisure Partner

10/10

Exceptional

04 Jan 2025

Maria

Confortable suite in Downtown Cartagena De Indias.
This is not a full service Hotel, but it’s walking distance to everything Cartagena has to offer

Partner

6/10

Pleasant

03 Jan 2025

Pavol

The rooms do not look like advertised, the accommodation is very basic, and charging the phone takes forever. But the location is central, quiet and clean, the staff is nice and very helpful.

Family

10/10

Exceptional

01 Jan 2025

Jassmin

Everything was enjoyable but just know walls are thin so you will hear the people next door if they are making noise late at night

Leisure Friends

10/10

Exceptional

23 Dec 2024

Mayra

The rooms are updated and very clean and comfortable. The staff are incredibly attentive, nice and very accommodating. Staff also assisted with tours and provided information regarding local places to visit. The location is excellent and within walking distance from historical sites, restaurants, bars, grocery store etc. It was a pleasure staying at this hotel and will highly recommend it!

Leisure Family

10/10

Exceptional

15 Dec 2024

Toran

I was here just a month ago and had an even better experience this time around. I love how close the hotel is to everything. The walk to the docks to go to an island was so convenient. The grocery stores and express store is such a convenient walk. Being back so soon the building staff remembered me.

I love presidential unit and will be getting it again on my next trip to Cartagena.

Leisure Self

10/10

Exceptional

11 Dec 2024

Deseria

Excellent hotel. Excellent location.

Leisure Partner

10/10

Exceptional

06 Dec 2024

Nathalia

Pad lock on door

Leisure Self

8/10

Excellent

27 Nov 2024

Luis

Amazing place, clean, responsible and well care, but the internet is terrible

10/10

Exceptional

24 Nov 2024

Dassaela

Fully recommend, its nice cause its quiet, you get a good rest and recovery. Its super clean, the room is spacious, secure and the people very nice and helpful.
Most important there is no additional charges!!!!

Leisure Family

8/10

Excellent

23 Nov 2024

Carlos

Great place

Business_and_leisure Partner

10/10

Exceptional

11 Nov 2024

Toran

I really liked my stay at Ganem. I noticed a good amount of reviews said there was no hot water, my shower was hot. I loved the style of the apartment and the size was perfect for me. I just wish the building was more friendly about guest. The building staff was great though, they helped with directions to a few shops when I asked. Overall a fantastic experience. I only dealt with the hotel staff on the first day of 6 nights and they were great.

Leisure Self

6/10

Pleasant

02 Nov 2024

Miguel

It was a safe area. Staff could have been more friendly and personable.

Leisure Partner

10/10

Exceptional

09 Oct 2024

Edgar Arturo

Nice in quit very clean good service

Leisure

8/10

Excellent

24 Sep 2024

Simba

Great place to stay

Leisure Self

10/10

Exceptional

30 Aug 2024

Igor

The place has a lot of space, and is super well located. It's walkable distance from main attractions, and with plenty options to eat, drink or visit.

Partner

10/10

Exceptional

18 Aug 2024

Maysa

Great area to stay!

Leisure Family

8/10

Excellent

12 Aug 2024

Luis

Excellent location, safe area. No restaurant on place but you can find plenty in the area.

It will be nice for the staff to respond quicker on WhatsApp.

Leisure Family

10/10

Exceptional

02 Jul 2024

Jean

Safe place

Leisure Self

10/10

Exceptional

28 Jun 2024

Alexander

Conveniently located in the heart of the Walled City. Great value.

Leisure Partner

8/10

Excellent

10 Apr 2024

Sylvester

The property is conveniently located within the walls of the Old City. It is within walking distance of food, bars, shops, and photo sights are everywhere. The property is clean, comfortable, and quiet. The airport is 15 to 20 minutes away. There is Uber and taxis to provide transportation. The staff is friendly and helpful. I believe the prices are among the best in the Old City. The bathroom for my room lacked enough shelving for my contacts, solutions, and toiletries. There were no hooks or bars for hanging the towels. There is a parking garage adjacent to the property.

Leisure Self

10/10

Exceptional

07 Apr 2024

Cervando

beyond our expectations

very lean and comfortable. in the center of the walled city. staff very attentive. price was very reasonable.

Friends_and_family Family

2/10

Poor

02 Apr 2024

VINOD

We booked two rooms. One room was so smelly with sewerage smell we could not even stayed.

Other room locker was not properly functional. We had a flight at 6am. And around 1am we was not able to open the locker. Digital locker got stuck no response.we need to run around to find hotel staff to open the locker. It was stressful when you have flight and all passports are inside the locker.

Leisure Friends

4/10

Poor

01 Apr 2024

Gorkem

Booking for two guests, upon arrival at the hotel, the reception insisted on charging me an additional $100 cash.

Leisure Friends

10/10

Exceptional

11 Mar 2024

Wille

Excellent stay my only complaint water was warm enough

10/10

Exceptional

21 Feb 2024

SUNG SOO

Located in the middle of the main district, starbucks and juan valdez near the place. 24 hours open bakery on the corner. Very clean room all with air conditioning. Very helpful and kind staff. Recommendable!

Leisure Family_with_children

10/10

Exceptional

02 Jan 2024

Carlos

Great location historic place

8/10

Excellent

04 Dec 2023

Ronald

The 1 thing i didn't like was NO HOT WATER in the shower

Leisure Friends

6/10

Pleasant

22 Nov 2023

Katherine

The accommodations were very clean, very comfortable, and very well located in the historic center. However we were disappointed that our room had no windows to the outside, that there was no hot water in the shower, and that we were not provided with any drinking water.

Leisure Partner

8/10

Excellent

30 Sep 2023

Lisa

The building itself was undergoing some construction projects that created some noise and dust but not too bad. Otherwise, charming room with adequate space and nice amenities, located in the heart of the old city. Fairly quiet at night, aside from a little traffic noise. Would definitely stay again!

Leisure Family

8/10

Excellent

25 Jan 2023

Patrick J

The premise was immaculate and the staff was helpful at every opportunity. My only issue was that it was that the “suite” was very tiny.

Leisure Partner

8/10

Excellent

19 Nov 2022

Mary

Property had a leaky roof, and construction going on. Otherwise room was decent, huge window, but it was against a blocked wall. Couldn’t see outside. Staff very nice.

Leisure Partner

2/10

Poor

10 May 2022

Patrick

Humidity inside the rooms is simply unbearable.

Leisure Partner

10/10

Exceptional

22 Dec 2021

Carlos

Everything was great. Very clean and staff very friendly and attemptive . .

Leisure Partner

2/10

Poor

17 Nov 2021

Maria

Gave us the wrong suite , kept arguing with me that i didnt get 2 bedrooms that i only got a queen and a sofa bed , i didnt shower for 3 days because we had no privacy thats why we booked the 2 bedrooms , our whole bed was wet because the ac was leaking on it an the pillows as well , no toilet paper and the owner and person at the front desk were horrible

Business_and_leisure Family_with_children

8/10

Excellent

13 Nov 2021

Jeffrey

Great place and very helpful

The property was well appointed and conveniently located. The concierge was extremely helpful.

Self

2/10

Poor

08 Nov 2021

ARIF

It was a terrible experience. Rooms are very tiny even we book a sweet. Bathrooms are also tiny . Communication was zero . Barely anyone speaks English. I will not recommend this property for others. That is true

Leisure Friends

2/10

Poor

06 Jun 2026

José Alfredo

No estaba limpio, ni cómodo, fue decepcionante

Partner

6/10

Pleasant

02 Jun 2026

Citlalli

Co ran extra la limpieza de la habitacion; cuando es esencial.
No ofrecen desayuno, lo esperaría por el costo.

Family

8/10

Excellent

31 May 2026

Stitzi

Tenham em mente que se trata de um prédio misto, com diversos apartamentos e até mesmo consultórios e escritórios. Não é um hotel e não tem recepção.
Dito isso, eu fiquei no apartamento com 2 quartos e só tenho elogios. Muito limpo, confortável, super bem localizado.
Como éramos um grupo de 16 pessoas, a chegada foi bem confusa e demorada, mas o anfitrião nos deixou fazer o check-in mais cedo.
Alguns membros do grupo ficaram no quarto simples e nesses, a reclamação foi geral sobre o cheiro de mofo.
No entanto o anfitrião fez de tudo para solucionar os problemas e foi muito solicito.

Friends_and_family Family

10/10

Exceptional

21 Apr 2026

Edgard

Quarto reformado, todos os atendentes são super educados e prestativos. Ótima experiência.

Partner

10/10

Exceptional

13 Apr 2026

marian

habitación limpia y edificio tranquilo

10/10

Exceptional

07 Apr 2026

Ticiana

Muitíssimo bem localizado, quartos confortáveis e funcionários atenciosos, o pessoal da limpeza é muito prestativo

Friends_and_family Family

6/10

Pleasant

20 Mar 2026

PAULO EDUARDO

Pontos positivos: Bem localizado. A acomodação tinha espaço suficiente para um casal. 2 splits e 2 ventiladores de teto, fizeram a diferença no calor de Cartagena.
Pontos negativos: Foram 5 diária sem serviços de quarto. Nas informações do app, constava o serviço, mas o responsável pela acomodação deixou subentendido que poderia haver cobrança. O que não foi informado pelo Hotéis.com. Imaginem um casal passar 6 dias com o mesmo jogo de toalhas e um rolo de papel higiênico (tivemos que comprar). Para completar, no dia do nosso check-out, por volta das 4 da manhã, pararam o único elevador com o pretexto de que estavam realizando manutenção, quando na verdade observei que era limpeza. Minha esposa indagou se não podiam liberar por alguns minutos, para descermos com as malas e mochilas e a resposta foi negativa. Ninguém se ofereceu para auxiliar. A \"sorte\" é que eram \"apenas\" 4 lances de escada. Em relação a falta do serviço de quarto, em nenhum momento o responsável se disponibilizou em entrar em contato com a plataforma para acharem uma alternativa. DEFINITIVAMENTE NÃO RECOMENDO!!!

Friends_and_family Family

10/10

Exceptional

17 Mar 2026

JANDIRA

Tudo estava otimo

Friends_and_family Family

8/10

Excellent

14 Mar 2026

Carlos José

Tudo ok, mas eu esperava uma mini-cozinha, como os apartamentos na Europa.