Hotel Boutique Casa Heredia

10/10

Exceptional

16 Jul 2026

Mohammed

Wonderful property located on the quiet side of the walled city. Loved the pool. The staff was amazing and helpful. Breakfast was simple with scrambled eggs, fresh fruit, coffee, bread and juice. Will stay again.

Self

10/10

Exceptional

14 Jul 2026

Wendy Alexandra Fuentes

Breakfast is really good, good location: close enough to downtown but not really crowded. The place was really nice.

We had the room in front of the pool the we felt the AC was not working well and the fan was having a weird sound,

Partner

10/10

Exceptional

11 Jul 2026

Jaime

Our stay was better than expected, the staff was very friendly and the place was peaceful and beautiful, old-beautiful and magical just like Cartagena is, Julieth coffee and pancake were amazing, my kids loved the pool which was good for cooling down the heat of Cartagena, I would definitely go back!

Family_with_children

10/10

Exceptional

26 Jun 2026

Teddy

The property is incredible! also the staff is friendly! The good things that there’s a nice pool with a nice view accessible to all the rooms and once you’re there you fill in your own oasis. It’s a few minutes from the clock tower, but safe distance away from the noises. Awesome experience!

Self

4/10

Poor

12 Mar 2026

Duvissair

Hotel pictures look amazing but place so different when you get there.

Friends

8/10

Excellent

10 Mar 2026

Doris

Every thing was good and nice

Partner

10/10

Exceptional

25 Feb 2026

NANCY

We had a wonderful stay at the hotel and were completely satisfied with everything. The rooms were clean, comfortable, and had air conditioning, and the housekeeping service was excellent.
The small swimming pool made our shared moments even more refreshing and enjoyable.
What truly made our experience special was the kindness and warmth of the staff. Kelly, Juliet, and Janny were incredibly friendly and attentive, making us feel right at home.
We are very grateful for their hospitality and would gladly stay here again. Thank you for such a lovely experience!

Family

8/10

Excellent

23 Feb 2026

Oscar

Very clean, the staff was great, breakfast was basic but cooked to order, room was spacious with nice balcony, had AC and hot water. The city shut off the water supply one day but the hotel had a back up tank which was great. Its location is perfect, close to everything you need and want. Only thing is the noise from the street and music can be heard until about 9 to 10pm. The pool was nice too specially in the hot climate.

Partner

8/10

Excellent

05 Feb 2026

Phulmattie

The stay was great. convenient location, clean. The \"rooftop\" pool was floor level. The \"upstairs\" was a skinny, spiral staircase. The staff was courteous and professional. Breakfast was eggs, toast, fruit and freshly made juice.

10/10

Exceptional

09 Jan 2026

Adonis

I loved the staff here!

Leisure Self

10/10

Exceptional

06 Dec 2025

Ana Milena

Chambres propres,le personnel excellent.

Leisure Family

2/10

Poor

10 Nov 2025

Guillermo

Overly priced for what it is.
Mattress uncomfortable, much noise, impossible to rest. TV is very small, worn towels, no toiletries just soap at the sink and nothing to scrub with at the shower. Definitely not recommended.
No coffee machine, no water to drink.

Leisure Family

10/10

Exceptional

22 Oct 2025

Ahmed

Nice place. Nice customer service. The shower need hot water.

Leisure Self

10/10

Exceptional

30 Jul 2025

Verified traveler

Charming hotel

Great location. It was quiet but within walking distance to the beaches and in the walled city. It was charming and only had 3 guest rooms so it felt very private. It doesn't have the bells and whistles chain hotels have but we loved it. It was our favorite place that we stayed in Colombia.

Friends_and_family Family

10/10

Exceptional

27 Jul 2025

Christine

The staff was very kind and accommodating. The breakfast they made was delicious and filling! The beds and pillows were extremely comfortable, and we enjoyed the pool as well. We were also able to leave our valuables in the safe in the room, which made us feel assured while spending the day at the beach. We would definitely stay here again!

Leisure Family

10/10

Exceptional

09 Jun 2025

Teddy

Loved this property and the staff is great! The pool was fun and had a great time!

Leisure

10/10

Exceptional

02 Jun 2025

Teddy

Wonderful. Confident in it peaceful, but close enough to the action.

10/10

Exceptional

01 Jun 2025

Teddy

Nice location. Safe and the people are good.

Leisure

10/10

Exceptional

03 May 2025

Larry

Good spot, nothing fancy. The pool is a great advantage. Guests friendly. Very friendly staff.

Leisure Friends

10/10

Exceptional

26 Apr 2025

Hery

This place is so adorable. Great customer service and so small it’s very personalize. Person working made breakfast to order, clean my room, was attentive and made me feel so welcomed

10/10

Exceptional

24 Feb 2025

Tracy

The hotel was nice clean and quiet. Everything was within walking distance. Staff was pleasant.

Leisure Friends

10/10

Exceptional

11 Feb 2025

Samuel

Quiet,.clean and comfortable. Great value.

Quiet, clean low key B &B that offers comforts more like staying Ina guest room than hotel. Was a perfect stay for the price.

Self

10/10

Exceptional

25 Jan 2025

carolina

Excellent

10/10

Exceptional

28 Dec 2024

Sergio

Great room to relax

Friendly staff, great service. Close to a plaza and restaurants.

Self

10/10

Exceptional

03 Dec 2024

German

Very nice location. The property is good and it really works out when you are visiting the old town.

Leisure Family_with_children

8/10

Excellent

01 Dec 2024

Rosan

Excellent location, safe en close by restaurants and shops. Small and quiet hotel, very kind staff.

Leisure Self

10/10

Exceptional

24 Nov 2024

Richard

The property itself was nice and the staff were friendly. Staying within the walled city itself is cool because there are loads of dining and nightlife options within a short stroll. A nice place to stay while visiting Cartagena.

Leisure Self

10/10

Exceptional

04 Nov 2024

Stacey

Awesome staff and assistance. Would definitely recommend and will go back.

Leisure Partner

10/10

Exceptional

03 Aug 2024

Santiago

Ventilador muy ruidoso

Leisure Partner

8/10

Excellent

03 Jun 2024

Manuel

Everything Great - Breakfast Ecxelent

10/10

Exceptional

03 May 2024

Sherriah

Staff were pleasant.

Leisure Self

6/10

Pleasant

20 Apr 2024

Victor

Little Big, High Price For Conditions

10/10

Exceptional

15 Mar 2024

Felicitas Amanda Reyna

Really nice, clean and friendo

Self

10/10

Exceptional

28 Feb 2024

Erica

Excellent location within the walled city. We were within walking distance of pretty much everything. The best part is that the hotel is located in quiet area so you don’t have to worry about losing any sleep. The staff were incredible, hotel was always clean and the breakfast was delicious!!

Leisure Partner

8/10

Excellent

22 Jan 2024

Delaney

We stayed for 4 nights. Such a cute spot the ac was fantastic in the hot weather. Cute pool, clean, yummy breakfast. Only complaint would be the hostel next door plays loud music till midnight which seemed to be an everynight thing which is unfortunate. Nothing to do with them just made nights less peaceful. Other than that loved it

Leisure Friends

2/10

Poor

12 Jan 2024

Save

Photograher should win an award

The room is a closet. No real door. Spiral staircase with h luggage was dangerous. Nice breakfast, friendly staff

Partner

8/10

Excellent

29 Dec 2023

Anabella

It was the perfect stay!!! The staff was EXTREMELY nice and welcoming. The location is excellent as it is very close to all the touristy locations. The rooms were not that luxurious, but it had everything we needed. I really enjoyed my stay and would definately book again there if I ever go back to Cartagena.

Leisure Partner

8/10

Excellent

05 Dec 2023

Christopher

Charming antique property right in the heart of the old city! The rooms are simple and tastefully decorated. The pool is small but a welcome treat in the Cartagena heat. There was a brownout during our stay that lasted about an hour, not the hotel's fault but something to be considered staying in this area. Also, prepare to hear music from the nearby bars and restaurants until at least 11 P.M. or so. For a reasonable fee, breakfast was home-cooked, fresh, and delicious.

Leisure Family

6/10

Pleasant

27 Aug 2022

Luis

The hotel is great but right next to it there is a hostel that blasts music from 8PM to midnight. One would normally be put, but if it is that one night that you are tired and want to rest, it becomes a nightmare. The personnel could not be more friendly though! Very nice people

Leisure Self

6/10

Pleasant

06 Dec 2021

JEREMY

A/C doesn't work, but staff is nice

Staff was friendly, but the air conditioning didn't work well. Good luck staying in tropical heat with no A/C.

Friends_and_family Friends

10/10

Exceptional

13 Jul 2021

Verified traveler

Amazing stay! Te sientes como en casa.

2/10

Poor

30 Nov 2020

Verified traveler

I paid in advance and they made me pay again before o could check out.

Leisure Self

8/10

Excellent

20 Feb 2020

Verified traveler

Cute boutique hotel with courtyard pool and basic rooms. Staff very friendly and breakfast included. Would return.

Leisure Partner

2/10

Poor

22 Jun 2019

Amanda

Bugs and no air conditioning

When we arrived to the hotel we waited about three minutes for the staff to open the door to the hotel (it was locked). The hotel room was very hot so my friend and I left to get something to eat while the AC ran a bit. When we came back to the hotel the room was very hot (after being gone two hours). I was very sick and the staff had called a man to come fix the ac but he had no luck. I was sick with a fever and had to be in a place with ac so unfortunately, we had to book a room at another hotel.

Furthermore, while waiting for the man to fix the ac, I was bitten four times while laying on the bed. When looking to see what it was, a mosquito flew out from under the pillow.

Friends

10/10

Exceptional

27 May 2019

Verified traveler

The location, service and the staff were absolutely excellent! Will definitely be staying here again, when I return to Cartagena.

Leisure Self

8/10

Excellent

17 May 2019

Charles

Great value, and the service is top notch.

10/10

Exceptional

15 Jan 2019

Timothy

Great location, friendly staff and delicious breakfast.

Partner

4/10

Poor

12 Jun 2018

Verified traveler

The staff was ok but the price I did pay for one hundred dollars for a suite witch was just a big room was no good at all for value and the bathroom was over use with an electric shower

2/10

Poor

12 Mar 2018

Tom

Bad electricity - no lights or air con

We stayed Friday through Sunday. Friday and Sunday we had no electricity. It was a problem with the hotels electricity, not the city's electricity. No lights or air conditioning makes for a very uncomfortable stay 2 out of 3 days. No discount was offered.

Partner

8/10

Excellent

23 Dec 2017

Drago

Nice B&B

Great location, walking distance to everything.
Clean.
Good breakfast.
Friendly staff

Partner

10/10

Exceptional

06 Dec 2017

Eduardo(baido)

Great

Greatness all around... situated in the heart of cartagena. Walking diatance to all the nice bars and restaurans. Laundry nearby. Friendly staff, allowed us to check in a little early. Great breakfast. Ill be going back for sure

8/10

Excellent

23 Nov 2017

Conrad

Great location, friendly staff loved Cartagena

The hotel is probably in the best location within the walled city so it's easy to just go round the corner and find any restraunts or activities. The staff were outstanding. So friendly and a great team of problem solvers!

6/10

Pleasant

16 Oct 2017

Miguel

fair place to atay, very clean and the perfect place to sleep, no amenities at the hotel

Partner

10/10

Exceptional

15 Oct 2017

James

Charming and great staff.

A true gem. Nothing too fancy but full of charm. The staff was tops. Very accomodating and helpful. The cook arrived early on the day i was leaving to make me breakfast. I cant wait to go back. Truly low key and relaxing.

6/10

Pleasant

22 Jul 2017

miguel

Disapointed

It could have been great if they leave the AC on. The minute that you leave they turn it off. Even when we ask them to keep it cold they didn't. They should not call it a boutique, The room was upstairs and it was a circular staircase, impossible to go up or down with luggage. On the plus side the room was clean, the key did not work, we had to call the person in charge to get the room open, he sort of fix it but still did not work. And when the AC worked for a while it cooled down the room eventually. We expected a boutique hotel not just a hotel called boutique. The location was great

Partner

10/10

Exceptional

05 Mar 2017

Elizabeth

our stay in Cartagena at Casa Heredia

Amazingly, this place actually looked like it did on the internet.
We were lucky enough to get one of the 2 larger rooms. I understand that the other 2 were very small with low ceilings.
We enjoyed our two weeks and felt like it was home. The staff was friendly and attentive. We had a nice breakfast every day in the lovely courtyard which was open to the air.

6/10

Pleasant

28 Feb 2017

Nicola

Small, convenient and clean but pricey hotel

The hotel, whilst very nice, is very overpriced and only 2 doors from the largest backpackers hostel in the Old City and another one across the road. No sleep the first night due to very loud noise. Hotels.com quoted the total price we were required to pay at the hotel, but on check out they insisted we pay an additional hotel fee or tax of some kind. Young staff very nice and helpful but we had to keep asking for a plunger to unblock the toilet. There were 2 bicycles for our use which was great.

Partner

10/10

Exceptional

22 Jan 2017

Jaime

GReat location inside the walled old city.

Small little hostal in the middle of the old walled town, walking distance from all the best areas in the old Cartagena. Very nice breakfast, comfortable bed, clean and the service was excellent. Keyla was fenomenal always with a huge smile in her face and very atentive. I would recomend again.

Family

10/10

Exceptional

16 Jan 2017

Mauricio

Our stay was made amazing by the excellent customer service we had at the hotel. We will definitely be coming back, thanks!

Partner

6/10

Pleasant

09 Dec 2016

Verified traveler

Quaint hotel in quiet neighborhood

First, the hotel staff members were incredibly kind, respectful, helpful, and overall top-notch customer service. The hotel is really more of a 'bed and breakfast.' like many of the 'boutique' hotels in Cartagena, Hotel Boutique Casa Heredia is small, consisting of four rooms around a private courtyard. It's in a great location in the old city and is within a 10 minute walk of everything in the old city, including several fantastic restaurants within 2 blocks, plaza san Diego in 3 blocks, and two Exito supermarket 2 blocks away.

The room I was assigned was rather spartan. No decorations on walls, just a small stone room with a very hard uncomfortable bed, one big wardrobe, and a dismal bathroom. The rooms are equipped with AC/heat pumps units, which are essential in Cartagena due to the heat and humidity. The ceiling fan spun insanely fast, with no option to slow it down. I was worried it would fly off the ceiling. The rooms are also equiped with tiny safes, which hold maybe a cell phone and a passport. The safe however constantly glitched out, the set codes did not work the next morning. I had to ask the hotel staff on a daily basis for the safe key.

The bathrooms were in bad shape. Horrible CFL lighting, dingy tile, toilets missing seats, junky showerheads with exposed live wires connected to the showerhead (which evidently heats the water).

8/10

Excellent

27 Nov 2016

Carolina

Clean convenient rooms

It was a last minute booking as the other hotel i had booked was a complete mess. They were polite and responsive within minutes and have hot water showers which seems to be a luxury in Cartagena

10/10

Exceptional

02 Nov 2016

Hector

Neighborhood gem

After making a last-minute decision to stay in Santa Marta, we booked this hotel because it was close to some recommended restaurants. It was a surprise hit! Comfortable, friendly staff, very walkable and safe location, air conditioning, full breakfast, wifi.... All of the luxuries of a high end hotel without the major price tag. We would definitely stay here again.

Partner

10/10

Exceptional

28 Oct 2016

Jaka

It was a great stay. Very few rooms and the place is tidy. The people who work there are very polite and they taylor you breakfast to your wishes.

Family

8/10

Excellent

25 Oct 2016

Dr. Marrero Gua

Nice centric hotel

Nice centric hotel. Nice rooms and excelent young staff. Only complain my room has problem with the sewage gas elimination but was a minor issue. It was raining a lot and since the city is at see level it happens on and off. The place is a residential area so is apart from plazas and heavy traffic bars.

8/10

Excellent

16 Sep 2016

Valeri

Charming four room boutique hotel

The hotel is located on a quiet street in the heart of the Old City. We spent three nights here and felt very happy with our choice

8/10

Excellent

05 Aug 2016

Kelly johanna

Cozy little boutique hotel

Its a quiet, nice and clean little hotel. Its inside of the wall city which make it super easy to walk around and explore cartagena. Love the staff they were really helpful and attentive.

6/10

Pleasant

23 Jul 2016

William

Overall good deal

Good basis room, reasonable rates, great staff. Walls are a little thin but a quiet neighborhood.

10/10

Exceptional

20 Apr 2016

Eduardo

Treated like a king, felt like home.

Felt like home. Customer service outstanding. Perfect location inside the walled city centre walking distance to everything.

8/10

Excellent

02 Mar 2016

Maria

HERE YOU ARE HOME

In this little hotel, I felt I was at home...

8/10

Excellent

19 Feb 2016

Thomas

Nice little hotel

Nice little hotel. Room was small, but comfortable. Nice breakfast. Great location (location is wrong on Hotels.com map) just down the street from one of the squares. No problems with noise.

6/10

Pleasant

20 Mar 2026

Hernando

No es para nada lo que muestran en fotos. No cuenta con letrero

8/10

Excellent

13 Nov 2025

Crystal

La ubicación del hotel privilegiada.
El personal muy muy amable, muy atentos.

Partner

10/10

Exceptional

08 Oct 2025

Luis Francisco

Increíble

Self

4/10

Poor

07 Sep 2025

YAMINA

Hébergement pas bien entretenu
La petite piscine n\"était pas propre .dommage.
Le seul avantage est que l\"hôtel est en plein centre historique de carthagene

10/10

Exceptional

02 Aug 2025

Lorenzo

Personale gentilissimo. Ottima la colazione: caffè, frutta, uova, succo e pane con la marmellata. Offrono anche un servizio di lavanderia a prezzo molto ridotti. Straconsigliato.

Leisure Family