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Voilá Centro Histórico

Cartagena · Colombia

Cartagena, Cartagena Province, Bolivar, ColombiaView location

9.2/10Excellent894 Reviews
Cleanliness9.4/109.4
Service9.6/109.6
Comfort8.8/108.8
Condition9.0/109.0
Amenities9.0/109.0
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  • Luxury collection

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Voilá Centro Histórico

This luxurious hotel is situated in Cartagena. A total of 35 guest rooms are available for guests' convenience. The year of construction of this hotel dates back to 2022. Voilá Centro Histórico may charge a fee for some services.

A vibrant and electric lifestyle hotel with inspiring art featuring a speakeasy bar and a rooftop pool & lounge with signature cocktails and 360º views so the city.

Read more about this hotelShow less

With a stay at Hotel Voilá Centro Histórico, you'll be centrally located in Cartagena, steps from Clock Tower and 5 minutes by foot from Cartagena de Indias Convention Center. This hotel is 1.8 mi (3 km) from Bocagrande Beach and 0.1 mi (0.2 km) from Plaza de los Coches.

Make yourself at home in one of the 35 air-conditioned rooms featuring LCD televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and hair dryers. Conveniences include safes and complimentary bottled water, as well as phones with free local calls.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage.

Popular amenities

Free WiFi
Dining services
Concierge
Laundry
Entertainment
Smoking areas
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 10:00 PM
Check-out until 12:00 PM

Hotel policies

Beach nearby No cribs (infant beds) available Noise-free rooms not guaranteed Private host property Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets allowed Pet max weight (per pet) in kg is 15 Pet max weight (per pet) in lb is 33 Service animals not allowed Only dogs and cats are allowed Maximum number of pets per room 1

Cleaning and safety

Sanitization
Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

    We have included all charges provided to us by the property.

  • You need to know
    • If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
    • Pool access available from 10:00 AM to 8:00 PM.
    • Only registered guests are allowed in the guestrooms.
    • Cashless payment methods are available for all transactions.
  • Special Instructions
    If you are planning to arrive after 8:00 AM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Cashless transactions are available
    • Noise-free guestrooms cannot be guaranteed
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • Optional fees
    • Pet fee: COP 150000 per pet, per night
    • Rollaway bed fee: COP 250000.0 per day

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Clock Tower 0.1 km / 0.1 mi
Plaza de los Coches 0.1 km / 0.1 mi
University of Cartagena 0.2 km / 0.1 mi
Catedral 0.2 km / 0.1 mi
Cathedral of Saint Catherine of Alexandria 0.2 km / 0.1 mi
Fernandez Madrid Park 0.2 km / 0.1 mi
Marquez House of the Real Prize 0.2 km / 0.2 mi
Casa del Marques de Premio Real 0.3 km / 0.2 mi
San Agustin Convent 0.3 km / 0.2 mi
Aduana Square 0.3 km / 0.2 mi
Los Pegasos Dock 0.3 km / 0.2 mi
Republik Bank 0.3 km / 0.2 mi
Alcaldia (City Hall) Cartagena 0.3 km / 0.2 mi
Iglesia de Santo Toribio de Mangrovejo 0.3 km / 0.2 mi
Cartagena Cathedral 0.3 km / 0.2 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 2022
  • Total number of rooms: 35
  • Number of floors (main building): 4
  • hotel
  • American Express
  • Diners Club
  • MasterCard
  • Visa
  • Maestro
  • Large pets allowed (over 5 kg)Extra charge
  • Wheelchair-accessible
  • Key Collection
Show 27 more facilities & services
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-outExtra charge
  • Wi-fi
  • Transfer serviceExtra charge
  • Airport ShuttleExtra charge
  • Room service
  • Bellboy service
  • Air conditioning in public areas
  • Smoke detector
  • Lift access
  • Terrace
  • Concierge
  • Sun terrace
  • Dining area: 1
  • Private pool: 1
  • Towels and bed linen
  • Café
  • Bar
  • Restaurant
  • Breakfast room
  • Solarium
  • Breakfast
  • À la carte dinner
  • Snacks
  • Non-smoking establishmentExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE SUPERIOR QUEEN BEDDOUBLE • SUPERIOR QUEEN BEDDBL.QN-SU

    Photos are not available for this room type.

    Voilá Centro Histórico

    DOUBLE SUPERIOR QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM DELUXEFAMILY ROOM • DELUXEFAM.DX

    Photos are not available for this room type.

    Voilá Centro Histórico

    FAMILY ROOM DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE DELUXESUITE • DELUXESUI.DX

    Photos are not available for this room type.

    Voilá Centro Histórico

    SUITE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARD • 1 Bedroom • 24 m²SUI.ST-2
    SUITE STANDARDPhoto unavailable2 photos

    Voilá Centro Histórico

    SUITE STANDARD

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    24 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST-2

    Room amenities

    • Hairdryer
    • TV
    • Safe
    • Desk
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE SUPERIORSINGLE • SUPERIORSGL.SU

    Photos are not available for this room type.

    Voilá Centro Histórico

    SINGLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GRANDDOUBLE • GRANDDBL.GD

    Photos are not available for this room type.

    Voilá Centro Histórico

    DOUBLE GRAND

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GRAND

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GD

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXERoom • DELUXEROO.DX

    Photos are not available for this room type.

    Voilá Centro Histórico

    Room DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Voilá Centro Histórico

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARD • 1 Bedroom • 25 m²SUI.ST-1
    SUITE STANDARDPhoto unavailable5 photos

    Voilá Centro Histórico

    SUITE STANDARD

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST-1

    Room amenities

    • Hairdryer
    • Wi-fi
    • Desk
    • Balcony
    • Wheelchair-accessible
    • TV
    • Safe

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR WITH BALCONYDOUBLE • SUPERIOR WITH BALCONYDBL.BL-SU

    Photos are not available for this room type.

    Voilá Centro Histórico

    DOUBLE SUPERIOR WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.BL-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE GRANDSUITE • GRANDSUI.GD

    Photos are not available for this room type.

    Voilá Centro Histórico

    SUITE GRAND

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    GRAND

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.GD

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room KING SIZE BEDRoom • KING SIZE BEDROO.KG

    Photos are not available for this room type.

    Voilá Centro Histórico

    Room KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    Voilá Centro Histórico

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Voilá Centro Histórico

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN DELUXE WITH BALCONYTWIN • DELUXE WITH BALCONYTWN.BL-DX

    Photos are not available for this room type.

    Voilá Centro Histórico

    TWIN DELUXE WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    DELUXE WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.BL-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Voilá Centro Histórico

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIORRoom • SUPERIORROO.SU

    Photos are not available for this room type.

    Voilá Centro Histórico

    Room SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARD • 1 Bedroom • 26 m²SUI.ST
    SUITE STANDARDPhoto unavailable2 photos

    Voilá Centro Histórico

    SUITE STANDARD

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    26 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Room amenities

    • Hairdryer
    • TV
    • Safe
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE SUPERIORSUITE • SUPERIOR • 1 Bedroom • 27 m²SUI.SU
    SUITE SUPERIORPhoto unavailable4 photos

    Voilá Centro Histórico

    SUITE SUPERIOR

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    27 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.SU

    Room amenities

    • Housekeeping
    • Desk
    • Wi-fi
    • Wheelchair-accessible
    • Balcony
    • Safe
    • TV
    • Hairdryer

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE DELUXESINGLE • DELUXESGL.DX

    Photos are not available for this room type.

    Voilá Centro Histórico

    SINGLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 17 m²DBL.ST
    DOUBLE STANDARDPhoto unavailable3 photos

    Voilá Centro Histórico

    DOUBLE STANDARD

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    17 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Room amenities

    • Wi-fi
    • Housekeeping
    • Bathroom: 1
    • Hairdryer
    • TV
    • Safe

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM STANDARDFAMILY ROOM • STANDARDFAM.ST

    Photos are not available for this room type.

    Voilá Centro Histórico

    FAMILY ROOM STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Voilá Centro Histórico

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room GRANDRoom • GRANDROO.GD

    Photos are not available for this room type.

    Voilá Centro Histórico

    Room GRAND

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    GRAND

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.GD

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE CAPACITY 3SUITE • CAPACITY 3SUI.C3

    Photos are not available for this room type.

    Voilá Centro Histórico

    SUITE CAPACITY 3

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    CAPACITY 3

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.C3

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Voilá Centro Histórico

9.2
Excellent
894 Reviews
Cleanliness
9.4 /10
Service
9.6 /10
Comfort
8.8 /10
Condition
9.0 /10
Amenities
9.0 /10
100 reviews shown
10/10
Exceptional
23 Jul 2026
Daniel
I couldn't have picked a better place to stay in Cartagena. The best location steps from everything with an exceptional staff. The property was great. Boutique style. Well maintained with beautiful rooms. The bed was super comfortable. Best bathroom i've had in a while. Central A/C which was the best. There was also a small balcony with a garden view. The rooftop was also really nice with a great restaurant. Had one of the best ceviches of my life. Really could not recommend this place enough.
10/10
Exceptional
17 Jul 2026
Miguel
Amazing location...
Partner
10/10
Exceptional
13 Jul 2026
Jeniffer
Thank you to the staff for being so welcoming.
Family_with_children
10/10
Exceptional
13 Jul 2026
francy
Super exelente
8/10
Excellent
08 Jul 2026
Richard
I loved the hospitality that the receptionist Ronald presented. We had an issue with our room and he was able to move us to another room and help facilitated us with all the things we needed to make our trip comfortable
8/10
Excellent
07 Jul 2026
Jose Armando Forero
I liked everything. Enjoyed my stay there.
Family
10/10
Exceptional
01 Jul 2026
Anastasia
amazing stay, great staff would come again!
Friends
8/10
Excellent
30 Jun 2026
Alvaro
Excelente ubicación, la habitación bonita y adecuada; el desayuno no fue lo que esperaba.
Partner
10/10
Exceptional
29 Jun 2026
Trela
I absolutely loved this hotel. The best 3 star hotel I’ve ever stayed out. Breakfast lunch and dinner is chefsssss kiss. I love it and will be back.
Room clean✅
Amazing helpful staff✅
Cold as hell air conditioned ✅
Plethora of food in the am ✅

CHECKED ALL MY BOXES NOW LET THEM CHECK YOURS
10/10
Exceptional
23 Jun 2026
YLUMINADA
Great staff and amazing location!!!
Family_with_children
10/10
Exceptional
21 Jun 2026
Raykha
The hotel is conveniently located within walking distance to many activities in the historic center. It's also, within walking distance to Getsmani.
Family
10/10
Exceptional
18 Jun 2026
Patrina
We had an amazing experience at this hotel. The rooms were very clean and well maintained. Ms. Gisela, housekeeper, did a fantastic job. We always came back to our rooms with clean towels and room. The staff from front desk to doorman were all amazing. I have to point out the delicious dinner experience we had. The ceviche, seafood pasta, steak and wine were absolutely outstanding. I recommend this place to everyone. The location is excellent, close to everything. You will not be disappointed!
Partner
8/10
Excellent
13 Jun 2026
Daniela
Hotel was on an excellent location, the staff is amazing, the hotel is pretty clean , but would not considered a 5 as there were a few things that did not looked as clean; such as towels and sheets. Also, if you are a light sleeper and have any type of window or anything i do not considered 100% soundproof as i still heard some noise from surroundings. I would come back for the location and staff.
Partner
10/10
Exceptional
09 Jun 2026
Ivan
Location couldn’t be better, still staff was by far the best. Every single member of their staff was extremely nice and helpful. Bed was comfy, breakfast was good, pool was nice, views from the rooftop and our balcony were perfect. Would definitely start here again and will recommend it to others.
Family
10/10
Exceptional
08 Jun 2026
Kyana
I stayed here for my birthday and it's safe to say I will be back! The staff was incredibly friendly and welcoming, and the hotel was within walking distance to so many great restaurants and attractions.
Family
10/10
Exceptional
08 Jun 2026
Samantha L.
Everything went well!! Amazing location, staff was so helpful and Kind. Would truly stay again!
10/10
Exceptional
06 Jun 2026
MARIE YVETTE O.
This hotel is situated in the heart of Cartagena’s historic district, conveniently located within walking distance of numerous tourist attractions. The vicinity boasts an abundance of dining establishments and retail shops. Our room, which features a balcony and overlooks the street, offers ample space and cleanliness. The room is equipped with a large smart TV that we thoroughly enjoyed.

Although we encountered a minor issue in the bathroom, it was promptly addressed by Leonardo. Notably, Ms. Angie, the hotel manager, ensured our comfort and satisfaction throughout the situation. We also appreciated the delectable cuisine served in the hotel lobby.

We extend our sincere gratitude to Ms. Angie for the exceptional reception and service. We highly recommend this hotel for your visit.
Family
10/10
Exceptional
26 May 2026
Lauren
Nice
10/10
Exceptional
26 May 2026
ELIESER
Excellent service and the quality and location is very convenient
Friends
10/10
Exceptional
20 May 2026
Neil
Clean, conveniently located and great breakfast. Rooms are well furnished with powerful shower. Rooftop dipping pool was a bonus
Friends_and_family Friends
8/10
Excellent
11 May 2026
Abigail
The hotel is great
Partner
6/10
Pleasant
04 May 2026
Mini
the pool is not swimmable- looks much more inviting and larger in your pictures

lighting in rooms is not sufficient- especially in bathroom- not enough yo do mskeupy

nothing dries in the rooms

ac works very well!
first room we were given was tiny- we had to ask for one where we could open our suitcases

location was.perfect! very central
coffee at breakfast was not good-
Partner
8/10
Excellent
04 May 2026
Ruby
The rooms are very dark , especially the bathroom. No windows in the room .
Friends
8/10
Excellent
16 Apr 2026
Matthew
Amazing location! Fantastic staff. Delicious breakfasts. Very clean. The only thing you don’t want is a room near the elevator because we were woken up everyday by other guests making noise leaving. Overall excellent though and I highly recommend it.
Family
10/10
Exceptional
15 Apr 2026
Dayshawna
Great hotel.
Self
10/10
Exceptional
10 Apr 2026
Estefany
I had an amazing staying in this hotel. Location is wonderful. Close to restaurants, stores and historic landmarks. The staff was very kind and the breakfast buffet was always fresh. The room was amazing, I thought it was going to be very loud since the hotel is really close to nightclubs and night life in general, but i didn’t hear anything. I was able to rest and enjoy my stay. They provided us with earbuds in case we needed them, but it wasn’t necessary.
Family
8/10
Excellent
30 Mar 2026
Maria
Good breakfast with eggs to order options!. Room was very clean, relax decor, comfy bed, bathroom ok. Lunch was delicious and service was excellent. Location was perfect!
Partner
10/10
Exceptional
29 Mar 2026
Alejandra
Staff and room cleaning was great
Partner
6/10
Pleasant
24 Mar 2026
Janine
I do not recommend Cartagena at all. It’s a tourist trap. Not tourist friendly at all. They will scam you once in the city, street vendors are extremely aggressive even after you say no to them, all prices are much more expensive for tourists, service everywhere is slow, unfriendly locals, horrible infrastructure, the list goes on. It’s unfortunate because the city itself is beautiful but overall experience was a scam. The airport situation was a disaster as well, 2 hr long immigration lines and leaving the gates there were no organization it was a free for all situation to get on board. We had to cut our trip short and went home early. Don’t go!
Partner
6/10
Pleasant
23 Mar 2026
Robert
Room was damp. Air conditioning did not solve the problem. We cancel our second reservation because of the room condition. Also room had no chairs. They did bring one when asked.
8/10
Excellent
18 Mar 2026
Monty
Good location, friendly and helpful staffs, the front desk staff Chris was excellent.
Self
10/10
Exceptional
14 Mar 2026
Allison Hailey
This place is beautiful and clean. room is always cool and cleaning service is always attentive.
Family_with_children
10/10
Exceptional
14 Mar 2026
David
Great service. Amenitiea are good and food is delicious
Partner
10/10
Exceptional
11 Mar 2026
Robert
Room small, no view, clean, staff vey helpful. Location excellent
10/10
Exceptional
11 Mar 2026
Angelo
The staff was amazing. They were top notch customer service and always helpful with any questions for directions.
8/10
Excellent
10 Mar 2026
Catalina
Nice place, nice staff, clean and conveniently located.
Partner
10/10
Exceptional
20 Feb 2026
Benjamin
Small but stylish and comfortable room
Decoration and interiors excellent
Exceptional breakfast
Really great staff
Brilliant location
Partner
10/10
Exceptional
18 Feb 2026
Brenda Lee
Bartenders were great and staff were pleasant
Business_and_leisure Partner
8/10
Excellent
18 Feb 2026
Zunelys
Our second time staying there, hotel is very pretty, small but quaint. The only thing is it can be a bit noisy, they do give earplugs though.
10/10
Exceptional
17 Feb 2026
julay
Fue ina experience maravillosa el hotel la unicacion el servicio y los trabajadores excelentes se los recomiendo 100 porciento volveria a ese hotel
Friends
10/10
Exceptional
06 Feb 2026
Svetlana
Great location, close to everything. The staff is amazing, great service, clean, comfortable bed.
The pool is very small, but we were able to use it few times to refresh after long walks.
Good value for the money
Leisure Partner
10/10
Exceptional
03 Feb 2026
Paul
Excellent room
Partner
10/10
Exceptional
30 Jan 2026
Norma
Pasamos 3 dias maravillosos en Cartagena en este hotel super bien ubicado Hotel Voilà, si lo que quieres es pasear por la ciudad y conocer el centro historico este es el lugar
Quiero agradecer a todo el personal a
Su Gerente Angie que nos hizo sentir en casa y dos mujeres que siempre nos atendieron como familia en el desayuno Luz y Marinela y todo el personal hizo este lugar muy especial
Recomendado 100%
Partner
10/10
Exceptional
25 Jan 2026
Carlos
Staff was friendly, great location to walk around, bed was very comfortable. There is music playing everywhere in the city really late at night , so be prepared!
8/10
Excellent
06 Jan 2026
Kelly
It was a quaint hotel and the staff was all very friendly and accommodating. The room could have been cleaner. Up by the ceiling looked like cockroach droppings and the tile in the shower (floor & walls) needed scrubbing. We bought flip flops to use while showering. Also the floor where they served breakfast and the benches there needed a good cleaning. They were very accommodating at breakfast to make eggs however you’d like them. But service at the Bar in the lobby was slow. It was faster to go down the street for coffee than get it in the hotel lobby. Also it was very loud in the room at night coming from the top floor. But they did provide ear plugs by the bed. You could also hear activity from the floor above and next to our room. It was a nice hotel with a great location but needed cleaned up.
Leisure Family
2/10
Poor
04 Jan 2026
Julie
I wanted to love this hotel at least based on the photos however, my stay was ruined on the first day by bed bugs. We shared our discovery with the front desk and the only recourse was a bed sheet change. We never heard from the Manager after leaving several messages with front desk staff, Expedia emails sent and WhatsApp messages. We spent more time outside of room than intended, never a moment to relax during the day or sleep in peace. To make matters worse, housekeeping on several occasions did not replenish the room with clean towels or toilet paper. We had to visit the front desk 3+ times to ask for those items. I would not recommend this hotel to anyone or stay here again.
Leisure Partner
8/10
Excellent
21 Dec 2025
jose henry
Good
Leisure Friends
6/10
Pleasant
14 Dec 2025
Karen
Very friendly and amazing staff
Checked in late at night and the street was closed to traffic. Had to walk with luggage to find the hotel. At night very sketchy neiborhood. During the day it looked ok. Room had a stuffy and musty smell
Leisure Family
8/10
Excellent
12 Dec 2025
lorena
The hotel is in a prime location, clean and modern room, friendly staff, and received a welcome fruit dish which is a nice touch. There was construction of some sort happening at around 7 am so that was bothersome and made it difficult to sleep. Breakfast is included which is nice but was underwhelming so if you want to be full, I’d go elsewhere. Otherwise, it can be a quick meal.
Leisure Partner
10/10
Exceptional
12 Dec 2025
Rodolfo J
Ok
8/10
Excellent
10 Dec 2025
Amir
Great location, great service, large room, good food what can you ask for more
Business
10/10
Exceptional
11 Nov 2025
Mariana
Very nice
6/10
Pleasant
09 Nov 2025
Kimberly
The room was beautiful and very spacious. The only thing is I found a dead bug in the bed on the first day. Also they were very strict in terms of guests. I was not able to even let my friend upstairs to grab something without paying an additional fee, mind you after I already paid $1000+ for the room. Also due to an issue with the expedia reservation that I made for THREE adults, on the hotels end it only showed a reservation for one. I was then forced to pay an additional fee to have my other guest on my trip to stay in the hotel. It felt like I was being scammed out of more money. Other than those hiccups, the staff was amazing and so accommodating. They were so kind and helpful. The free breakfast was amazing every morning and the restaurant on the 5th floor was 10/10. I loved it! I just wish they were not so strict and money hungry.
Leisure Friends
10/10
Exceptional
31 Oct 2025
Anthony
Awesome
10/10
Exceptional
30 Oct 2025
Stephen
The room was spotless and well maintained. The breakfast was excellent. The breakfast staff was wonderful.
Leisure Self
2/10
Poor
21 Oct 2025
Julio
Not at all a good experience! The room was the size of a shoe box and had a terrible odor.
The manager was unprofessional and condescending. My Expedia Silver status was not honored, so no bottle of wine and no 20% discount on food.
Don’t waste your money on this property.
Leisure Self
10/10
Exceptional
15 Oct 2025
Adriana
Ubicación excelente
Leisure Partner
8/10
Excellent
06 Oct 2025
Odgnel Moise and Laronica
Great
Leisure Partner
10/10
Exceptional
06 Oct 2025
Christopher
I like the staff at Voila and they remembered me
Friends_and_family Friends
10/10
Exceptional
03 Oct 2025
Giovanni
Great location and staff.
10/10
Exceptional
01 Oct 2025
Jose Antonio
the most important landmark were close the hotel as well the chopping center and excellent dining options.
Leisure Self
10/10
Exceptional
30 Sep 2025
Vanessa
Room was clean, great AC, staff was great. Area outside is loud at night but was no problem.
Leisure Partner
10/10
Exceptional
29 Sep 2025
Sheila
El personal que trabaja en este hotel es excelente, todos demasiado atentos, serviciales y dispuestos! Gracias todo fue perfecto, la localización es excelente.
Leisure Friends
10/10
Exceptional
28 Sep 2025
Daymaris
Amazing litte hotel in the middle of the historic city. Extra clean and amazing service. I definitely recommend it.
Leisure Friends
10/10
Exceptional
24 Sep 2025
Sandra
Room and hotel was clean. The hotel is super convenient if you trying to stay in the area of all the action.
Leisure Family
8/10
Excellent
21 Sep 2025
Markus
Close to all the action. Staff was very friendly. Biggest opportunity was the pool.
Leisure Self
10/10
Exceptional
17 Sep 2025
Jesus
Everything was excellent - I didn’t have any issues with the staff or the room. I would definitely stay here again. Most if not all tourists spots are at walking distance. One small comment the hotel is not white from the exterior- it’s currently painted gray.
Leisure Self
10/10
Exceptional
15 Sep 2025
Alicia
Excellent staff, cordial and attempted to made your live better, helping you all the time and for all you need i'm really happy with the place
Leisure Friends
10/10
Exceptional
10 Sep 2025
Maria Eugenia
Staff was very kind and always ready to answer our questions. Hotel lobby and rooms were clean and comfortable. Rooftop view is an extra perk!!
Definitely recommended ⭐️⭐️⭐️⭐️⭐️
Leisure Friends
10/10
Exceptional
08 Sep 2025
Carina
Beutiful
Leisure Family
10/10
Exceptional
07 Sep 2025
Sandra
The room was spacious and comfortable
10/10
Exceptional
05 Sep 2025
Betty
Jonathan, Mari, Wendy, Gabriel and Ronald customer service on point.
Air conditioning worked excellent.
Clean!
We did not have the chance to use the jacuzzi or pool
Needs to be up graded.
Leisure Partner
8/10
Excellent
04 Sep 2025
Nya
It’s center city inside the walls safe to walk and eat and shop for sure near everything less then 5 mile walk to gestamani which was great we Uber there and walked back perfect place to catch a tour bus if that’s you thing close enough to Boca grande to catch a boat to an island
8/10
Excellent
23 Aug 2025
Lorraine
Excellent location! Friendly staff!!!
Friends_and_family Friends
10/10
Exceptional
22 Aug 2025
Kimate
Very nice hotel in a central area
Leisure
10/10
Exceptional
10 Aug 2025
MARTIN ALONSO SANCHEZ
Pleno corazón del centro historico! Definitivo vuelvo de nuevo!
Leisure Friends
10/10
Exceptional
05 Aug 2025
DINESH
Enjoy stay
Clean, service
Leisure Friends
8/10
Excellent
04 Aug 2025
Rebecca
Property is good. Location is excellent. It reminds me of being in New Orleans when you stand on the balcony looking at the movement of the people below. Steps away from Torre Reloj. Tons of restaurants, money exchange places, and shops around. To change your money, walk out the front door, turn left, pass the small cafe, then the money exchange place is there on your left (has a great rate). People party at night so ask for ear plugs if you need them. Didn’t bother us, we slept well.
They do have hot water unlike what others said. You have to move the shower handle to the left and then it gets hot.
The best part of this hotel is the staff. They are kind, helpful, and attentive.
Leisure Family
10/10
Exceptional
01 Aug 2025
Calvin
👍
Leisure Partner
10/10
Exceptional
31 Jul 2025
Man Minh
Great staff, room and location
Business_and_leisure Partner
8/10
Excellent
29 Jul 2025
Daniel
Convenient, clean, middle of everything. Not to safe on the streets, agressive sales people.
Leisure Partner
10/10
Exceptional
23 Jul 2025
Lili
Clean hotel!
Leisure Family
10/10
Exceptional
22 Jul 2025
Eric
We were very pleased with this property. We would stay there again.
Leisure Friends
10/10
Exceptional
19 Jul 2025
Cristian Leonard
Staff very friendly . Location perfect
Leisure Family
8/10
Excellent
14 Jul 2025
Orlando Antonio Medina
Place is nice and according to neighborhood. Very well located for walking inside the walled city. We did have an issue; somebody took some US$ cash from the safe. We reported this issue to the manager, but nothing was done.
Leisure Friends
10/10
Exceptional
09 Jul 2025
Wilman
I like everything
6/10
Pleasant
09 Jul 2025
William
The staff were very welcoming and helpful both at reception and breakfast , very accommodating , we checked in late room is spacious , little dark , had problems with the safe on arrival , cut my leg on the corner of the bed , and had a issue with the hotel wanting to charge me 40 USD to bring a guest ( Massuer ) to my room for an hour , this info should be shared before booking as I’ve never experienced this before , spoke to the GM little English but he waviered that charge for the duration of my stay , location great , nice stay once we got over the hurdles of rules of hotel ..
Leisure Friends
10/10
Exceptional
08 Jul 2025
Ana
Nos encantó el hotel y su ubicación.
Leisure Partner
10/10
Exceptional
07 Jul 2025
Laura
Nos hospedamos por dos noches y desde que llegamos la atención del chico de recepción excelente muy amable y dispuesto. La habitación muy confortable, con un poco de olor a antiguo pero nada que ocasione molestias.
La parte del desayuno y el personal fue súper excelente siempre dispuesto y atento a brindar el mejor servicio; mi esposo estaba de cumpleaños le dieron cake le cantaron fue espectacular muy agradable y agradecida. Volvería siempre
Leisure Partner
8/10
Excellent
07 Jul 2025
Juan
Was Wonderful close to everything !
Leisure Partner
10/10
Exceptional
06 Jul 2025
Travis
Property was amazing. Staff is amazing. My room was amazing. The hotel is in a great location.
Leisure Self
6/10
Pleasant
02 Jul 2025
Wilder
The hotel staf
10/10
Exceptional
24 Jun 2025
Santo
The hotel staff were professional and kind. The hotel was also very clean. The hotel staff gave recommendations on activities and the best restaurants in the area. I really enjoyed my stay.
10/10
Exceptional
20 Jun 2025
YALILE MILENA
EXCELLENT LOCATION
Leisure Partner
10/10
Exceptional
16 Jun 2025
Martha
I loved the way the staff welcomed us when we got there. They treated us to a complimentary cocktail. The staff was super friendly and professional. The hotel was clean and comfortable. And right at the center of everything. We were very satisfied with this little gem in the ruff of Cartajena Colombia.
Leisure Partner
8/10
Excellent
14 Jun 2025
Glaucia Pereira
Location is central and enabled us to walk everywhere! Staff was super friendly and helpful. Im only not giving it 5 stars because even though the rooms were spacious and comfortable, they are very stuffy and humid. Honestly it smelled like mold. Our room had no windows so it was very dark even with all lights on. My daughters’ room had a balcony so it was well lit but despite that, it was still very stuffy. By the timeI Ieft I had a runny nose and was nonstop sneezing, and I have no doubt it was related to all the moisture in our room.
Leisure Family
10/10
Exceptional
09 Jun 2025
Valerie
Wonderful property in the heart of the walled city. The service was excellent!
Leisure Family
10/10
Exceptional
03 Jun 2025
Edy
It was a very nice property to stay. Everything close by and very safe with a lot of police patrols . The all staff is amazing very helpful and polite. I will definitely return to these property.
Leisure Friends
10/10
Exceptional
29 May 2025
Diana

Perfect stay in Cartagena

I loved it! Love the location the service the breakfast everybody was so kind i would go back for sure
Business
10/10
Exceptional
28 May 2025
Herschel
Great staff and location.
Leisure Friends

Location & surroundings

Voilá Centro Histórico
Cartagena, Cartagena Province, Bolivar, Colombia, Cartagena, Colombia

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Voilá Centro Histórico

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