Casa Emma Hotel Boutique

6/10

Pleasant

27 Jul 2026

Andrew

Great location. The ductless AC unit worked well but the window only had wooden shudders without a pane of glass to seal in the temperature within the room and reduce the noise from outside.

2/10

Poor

25 Jul 2026

abdulkareem

I am done with Expedia and I never thought you guys would treat your valued customers like that. This would be my last reservation with you ever

10/10

Exceptional

22 Jul 2026

Eduardo

Well situated, friendly. Clean comfortable room/bed

10/10

Exceptional

21 Jul 2026

Josh

Just half a block away from where nightlife starts to get lively and you get quiet nights. Short walk to everything. Perfect stay.

Partner

10/10

Exceptional

10 Jul 2026

Liliana

Clean , quiet, family kids friendly, staff are nice and helpful specially Ider the guy at the front desk, AC is very cold as needed in a hot weather city , wifi worked great, close to everything, it needs small fridge in their rooms, to keep our outside drinks cold

Family_with_children

6/10

Pleasant

29 Jun 2026

Jaswant

The hotel is very centrally located in the historic city. Major attractions and nightlife are within walking distance.

Family

10/10

Exceptional

05 Jun 2026

Eric

I like the safe place in food

Friends

10/10

Exceptional

31 May 2026

Maria

Clean room, safe and staff is caring.

Self

10/10

Exceptional

18 May 2026

david

Great staff . Clean room . Awesome breakfast cool location

Partner

10/10

Exceptional

30 Apr 2026

Youssef

The best hôtel at Cartagena Colombia i stay there 2 time the people amazing very clean I like that 3 worker in front desk one women her name yebeless and two man thank you very much for making my stay good and two houskeeping nice too

Self

10/10

Exceptional

23 Apr 2026

ISABEL

I recently spent four nights at this beautiful boutique hotel in Cartagena, and the experience exceeded all my expectations. From the moment I arrived, the staff made me feel genuinely welcome—their friendliness and attentiveness truly stood out throughout my stay.
Each morning, I looked forward to the breakfast, which was nothing short of incredible. There was a great variety of fresh, delicious options that set the perfect tone for the day.
The location couldn’t have been better. Situated within the ciudad amurallada, everything I wanted to explore was just a short walk away—historic sites, charming streets, restaurants, and local shops were all conveniently nearby.
Overall, it was an amazing stay. I would absolutely recommend this hotel to anyone visiting Cartagena and looking for a comfortable, well-located, and welcoming place to stay.

Friends

4/10

Poor

19 Apr 2026

Hugo

La propiedad está muy deteriorada, la habitación huele a humedad. El wifi es pésimo. La puerta del baño no cerraba , el colchón horrible. Cero recomendable el hotel

Partner

10/10

Exceptional

13 Apr 2026

Delki

Our stay overall was amazing. The hotel is at a very good center point. You have access to anything and everything you want. From the minute you step foot outside there’s tons of things to do and explore. From restaurants, to pubs, supermarkets and even the vendors selling arepas at the corner. The staff is super courteous and friendly. The cleaning ladies and the personnel at the lobby are extremely nice. The only thing that I would suggest for the future is maybe placing a fridge and a microwave in the rooms, if not at the lounge outside the lobby. It would be very helpful. Other than that, I would go back next time I visit Cartagena.

Partner

10/10

Exceptional

02 Apr 2026

Jeremiah

Great staff. Perfect location.

2/10

Poor

30 Mar 2026

William

I know I spoke with someone from Expedia about changing the hotel, and at the last minute I decided to stay, but I think I made my biggest mistake. This hotel isn't something Expedia should be offering to customers; it's truly awful. They don't provide toilet paper, we were without electricity for two days, and the water trickled out in a trickle. I don't know how Expedia, I repeat, is offering it to customers.

Partner

4/10

Poor

28 Mar 2026

Emily

I recently stayed at Casa Emma, and unfortunately, it did not live up to the photos online. The hotel clearly uses professional pictures that aren’t very realistic—in person, it feels much more basic.

To start with the positives, the breakfast was excellent. Every morning there was a fresh spread with fruit, eggs, and arepas, and everything was well-prepared and presented.

The room itself was clean, but very minimal. There was no table or nightstand, and the dresser was placed dangerously close to the bed—I almost hit my head a few times getting up, especially at night.

The biggest issues were with the utilities. The water never got hot, only lukewarm, and would frequently shut off completely. I had to go to the lobby multiple times to report no water. On our last day, there was no electricity. Without power, there was no AC or running water since it relies on a pump. While they offered another room to brush teeth, it’s not the same as having full access to your own space.

For the price I paid, I expected much more. Overall, while it was clean and breakfast was great, the lack of reliable water and electricity made the stay disappointing. I would rate it 2/5 stars.

Friends_and_family Friends

10/10

Exceptional

26 Mar 2026

Xiomara Leticia Cartagena Del

I thought it was great my favorite part of this stay was the fresh made breakfast. It was super authentic and felt very home made. We went in a group and some rooms were tiny but mine was perfect ! If you are a constant traveler that hotels aren’t a big deal cuz it’s literally to shower and sleep then this is the place for you!

10/10

Exceptional

16 Mar 2026

Yolande

I had the best sleep during my stay. The bed and pillows are comfy. The shower was good with excellent warm water. The staff is very helpful, friendly and kind. Just sweet and nice people. I felt at home and welcomed. Also it is a great location to get to restaurants, museums, and meeting points for tours. I will stay there again.

Self

8/10

Excellent

10 Mar 2026

Dallas

Perfect location, walking distance to all the popular sites, and very nice staff. However, there is no airport shuttle as advertised, no local maps available, and the room has no place to put your luggage except on the floor. A table or luggage rack would be a great improvement.

Self

10/10

Exceptional

06 Mar 2026

Manuel

Great staff.

4/10

Poor

01 Mar 2026

Kate

It isn’t in a great location and you can hear car horns and activity all night long. It’s a convenient location to get around the walled city but not if you want quiet or to sleep. We also tried contacting the hotel to adjust our reservation starting a week before our arrival and after 5 attempts with no response we gave up.

Friends

8/10

Excellent

22 Feb 2026

Julie

Overall a good stay in a refurbished hotel with pool and breakfast included. A few finishing touches would make it 5/5. Right by the head of the bed were sharp wardrobe corners. I was disappointed there was no hairdryer or shelf in bathroom, nor was there a safe. Very good value for money overall, great location, fairly quiet, clean, great bed and bedding and good shower. One window had no cover so we were woken early. The bathroom door doesn't stay closed!

Partner

10/10

Exceptional

21 Feb 2026

Andrea

If you’re looking for a short stay with a partner or alone this is a wonderful place to stay. The staff was super kind and always there to help.

10/10

Exceptional

15 Feb 2026

Izabel

Amazing, perfect

4/10

Poor

11 Feb 2026

Robert

Poor staff support. Bed linen unchanged during a 6 day stay. Bedcover stretched over dishevelled sheets is not a makeover. No glass in bathroom for daily medication; removed daily necessitating going downstairs to request from kitchen! Glass holder in shower but no glass; No shelf in shower for toiletries. Coffee served at breakfast first day thereafter told to fetch it ourselves from a dispenser at opposite end of hotel! Ran out of fresh varietal fruit one morning. Room needs a deep clean.

10/10

Exceptional

05 Feb 2026

Patti

Handy location in the center of the historic area. Walkable to all the restaurants and attractions. Small hotel but had everything we needed…. Clean modern room, healthy tasty breakfast, friendly staff. Not fancy or big but nice enough if that’s what you’re looking for.

4/10

Poor

01 Feb 2026

Ahmed Fuad

Staff was great however hotel infrastructure was weak. First night while watching tv the tv randomly turned off and wasn’t fixed till the next day. Main issue was we didn’t shower with hot water here for the entire stay because the manual button on the shower just didn’t work on the hot setting and despite complaining twice nothing was fixed. I even requested compensation for at least a night however my request was ignored - the third day after a 12 hour tour was especially painful not to be able to take a hot shower

4/10

Poor

24 Jan 2026

Alexander

The room is extremely small. The king bed takes up almost all the space, leaving very little room between the bed and the walls for luggage. There is no closet, no chair, and no drawers. The only storage is shelving above the bed, which is not very practical.

The towels were old and stained. They looked washed, but the stains made them feel unclean and uninviting.

The staff was friendly and helpful, which was the best part of the stay.

This hotel works for a short stay on a tight budget. It is manageable for one person traveling light. For a couple, especially with more than one bag, the space feels cramped and uncomfortable.

Leisure Partner

10/10

Exceptional

21 Jan 2026

Rolly

Flew in from Las Vegas and stayed here for 4 days and 3 nights. The room had everything I needed—comfortable big bed, air conditioning, a bathroom, and a TV. It wasn’t anything fancy, but it was clean and practical, which was perfect for my trip.

The biggest highlight is the location. You’re literally within walking distance of just about everything, and there’s so much to see and do in the surrounding area that I was out most of the day. Because of that, I really only used the hotel to shower and sleep, and it fit that purpose perfectly.

The only downside is that you can hear street noise, including honking and police sirens, especially at night. That said, it didn’t bother me too much—throw in some AirPods or earplugs and you’re good to go.

The front desk staff were friendly and helpful throughout my stay. One helpful tip: if you need a blow dryer or an iron, they aren’t automatically in the room, but you can request them from the front desk.

Overall, I felt safe staying here and had a positive experience. If you’re looking for a conveniently located place and plan to be out exploring most of the day, I’d definitely stay here again.

Self

2/10

Poor

19 Jan 2026

Virenderjit

EMMA HOTEL BOUTIQUE
CARTAGENA
The photographs that you put up on yor website were nothing near reality ( we booked based on the photographs on your site)
The room was so small..no night tables or any furniture in room to sit on NO CHAIRS.
The was Bathroom so small..that sitting on the toilet the knees were scrapping the wall
Th washroom had mold and the walls had gugg on them. The booking was for a Queen size bed and we ended up with a double.
The room had no WINDOWS that we could open.
DOES EXPEDIA EVER CHECK THE PROPERTIES THAT THEY ADVERTISE...FOR THIS ONE SOMEBODY DIDN'T DO THEIR JOB.
We were stuck with the room as we had no place to go to at that moment with our luggage and to search Where new hotel and we had already paid Expedia thru my Credit Card.
IT WAS A NIGHTMARE ..IN THE AFTERNOON..an terrible room , an upset wife and no solution at that moment
During our stay NO IRONING BOARD .
JUST IRON WAS GIVEN AND TOLD TO USE THE BED
NO Hairdryer in the room upon asking the staff..they ran around looking for one( the property had one that was to be shared among other rooms..pathetic.
THE WHOLE WAS A TERRIBLE EXPERIENCE....
The staff there was excelledent especially Kevin and the 2 ladies in the kitchen.
The girl who checked us in spoke no ENGLISH( Just few words very.
much like other staff members except KEVIN)
I HAD FILED THIS REPORT ON JANUARY 14th 2026 ALSO AND GOT NO RESPONSE FROM EXPEDIA
Regatds
Virenderjit Singh
[email protected]
Jan 19 th 2026

10/10

Exceptional

10 Jan 2026

Stuart

Great location, friendly staff, comfortable rooms.

Leisure Partner

10/10

Exceptional

09 Jan 2026

Pablo

Very good, last day there was lots of noice coming from outside. Overall excellent hotel.

Leisure Partner

6/10

Pleasant

08 Jan 2026

Robert

Noise from other rooms, excessive noise from outside and ot water.

Self

10/10

Exceptional

05 Jan 2026

Jesica

I love it.. it’s was clean, delicious breakfast, and Kevin, Sandra, lean, and the other housekeeping was so nice and humble.
So happy!!!

Family

10/10

Exceptional

20 Dec 2025

Naomi

The rooms were clean and beds comfortable. There's a trick to the hot water in the shower so just ask when checking in. Staff are great and try their best to communicate in english if your spanish is poor. Air conditioning works great. There is no elevator here so if you need assistance I would suggest a main floor request. This property is not wheelchair accessible. The walkability rating is an 8, you can get just about anywhere within 10 mins. I enjoyed my stay and would repeat.

Leisure Self

10/10

Exceptional

20 Nov 2025

Jonathan

This place was truly the best so much that I stayed there twice already! The staff is super nice, the breakfast is really good, and the rooms are very clean and air-conditioned well. Would highly recommend if you’re looking for a smaller place to stay near everything in town

Leisure Self

10/10

Exceptional

18 Nov 2025

William

Room was great! Staff was excellent! Air conditioning was wonderful in the room

Leisure Partner

8/10

Excellent

06 Nov 2025

Natalee

Yes

Leisure Partner

10/10

Exceptional

31 Oct 2025

Aemn

Great hotel clean breakfast was Great the Staff was Amazing great location.

Leisure Self

10/10

Exceptional

30 Oct 2025

Sherrie

This was an ideal place to stay! Close to every conveniences, and the pool was super chill, perfect for photo opps. The staff were incredibly friendly, helpful and assisted with a minor travel hiccup I encountered. I would definitely stay again at Casa Emma Hotel, especially while in Cartagena!!

10/10

Exceptional

18 Oct 2025

Dillon

Nice hotel, great location, very cute. Had some issues with temp of shower but otherwise great stay and friendly staff

Partner

10/10

Exceptional

18 Oct 2025

Sidar Soto

excellent

6/10

Pleasant

17 Oct 2025

Luis

Very good place quiet and clean and the office guys very friendly…..but have to fix WiFi., There was no WiFi connection because supposedly just that day they were fixing …

6/10

Pleasant

12 Oct 2025

Philip

Had issues with the WiFi on my last night/day. It seems a very new establishment and not quite finished, work still going on. Nice enough room though and comfortable bed. Staff were friendly and helpful, just a shame about the WiFi as it affected the tv also

Leisure Self

10/10

Exceptional

02 Oct 2025

sarah

Casa Emma was clean and cozy. The staff was so wonderful, especially Jesus! He was very helpful and friendly. Make sure to bring your own toiletries as the options are limited but they offer free coffee and a fruit plate. The beds are comfortable and the pool, although small, is nice and clean. Great place for the cost!

Leisure Family

6/10

Pleasant

22 Aug 2025

Tianbi

No English speaking. No facilities in the room

Leisure Partner

10/10

Exceptional

11 Aug 2025

Cynthia

Shower too hot. Didn’t know how to adjust. No hair dryer

Leisure Friends

10/10

Exceptional

27 Jul 2025

Bret

Great property, updated with a rustic style. The bed was awesome! Only improvements would be to the hot water heater on the shower as it is hard to regulate the temperature of the water.

8/10

Excellent

07 Jul 2025

Verified traveler

Nice room. Small but neat. Could use a small table or other piece of furniture other than a camp stool. Closet is too tall for hanging up clothes.

Self

8/10

Excellent

12 Jun 2025

Emy Santana González

This was a very cute boutique hotel. But it needs some additions to be rated a 5 star. The rooms lack a bit of paint and the showers are either very cold or very hot. The room is also missing a save to put money and important documents as well as a small fridge. Besides that, the place was very clean and the staff was willing to help at all times.

Leisure Family

10/10

Exceptional

29 May 2025

John

Excellent hotel, great location and breakfast, quiet.

Business

10/10

Exceptional

24 May 2025

RENEE

Casa Emma Hotel was amazing. The rooms were clean cosy and spacious and the pool was perfect to relax by. The staff were very friendly and accomodating! The building is beautiful and in the best location, a short walk to everything you need. Would highly recommend!

Leisure Partner

8/10

Excellent

05 May 2025

Terri

The property was centrally located, which was convenient, but that also means it’s right in the hustle and bustle, where the prostitutes and people aggressively selling stuff congregate. The property itself was beautiful, and the employees were kind and helpful. The pool seemed to have a leak or something as the water level kept getting lower and lower, so I didn’t go in, but it’s a nice little spot to relax and unwind.

Leisure Self

10/10

Exceptional

02 Apr 2025

Nelsi

Great experience, nice staff and the breakfast was delicious too. I’ll definitely back soon. Thanks

Leisure Friends

10/10

Exceptional

27 Mar 2025

Michèle

Quiet in the middle of Cartagena!

Excellent small hotel, right in the middle of the historical center but the rooms are away from the street so it's very quiet. The staff is extremely nice and helpful. The breakfast is the same every day but very tasty and enough (eggs ith toast, cheese, a plate of fruit, and a juice -- of a local \"exotic' fruit). AC most welcome. I put 4 stars for comfort only because there is no chair or a night table in the room (just the bed) and the light was not over the bed in my room.

Self

10/10

Exceptional

26 Mar 2025

Christina

Right in the walled city and walkable to everything. Felt safe walking even at night as a solo female. Despite it being loud on the streets, inside the hotel you could hear nothing. It was quiet except when someone was talking loudly outside the door in the hallway ( room doors go to the exterior). I was on the top floor so not sure how the lower floors are with sound especially being by the pool. Water was hot and air conditioner was great. Would stay again. Only recommendation is to have a hair dryer for each from, not just one that you have to share with the whole property - or just bring your own.

Leisure Self

10/10

Exceptional

25 Mar 2025

Naomie

The receptionist they all was very nice and very helpful hotel is very quiet and peaceful feels like home a nice home cook breakfast
The hotel is walking distance to everything
Great night, Life Restuarant food clubs I highly recommend this hotel

10/10

Exceptional

23 Mar 2025

Ana

Super agradable, amables, muy limpio, la cama deliciosa, recien pintado todo el hotel muy bien ubicado. Muy recomendable

Friends_and_family Friends

8/10

Excellent

18 Mar 2025

John

This hotel has a great location and wonderful staff. It is very hot in Cartagena and luckily the air conditioning at the hotel was ice cold if you wanted it. The rooms are perfect and beds very comfortable. Staff helped me plan a few excursions and recommended a great steak house for dinner. Would definitely recommend and return.

Leisure Self

10/10

Exceptional

15 Mar 2025

Aurora

The hotel is very new. They are improving it so it will be even better. It is also pleasant to the eye.
It has a small pool I did not use, but it is pretty and has a small waterfall feature that is relaxing and soothing.
It is located in the middle of everything, but luckily, no noise from the street gets in the bedrooms. It’s like an island in the center of the historic district.
The best thing is the staff. They are polite, helpful, problem solver people. Breakfast is prepared daily, including a fresh new fruit juice every day. House made tropical fruit juice every day!
The shower is different.. but it works. I’ll advise the management to consider adding a bedside small table/seat. The closet does not fit a dress, but I hanged them on the sliding door rail and it worked.

Leisure Partner

10/10

Exceptional

12 Mar 2025

Jasmine

Our stay at Casa Emma was wonderful. Kevin and the rest of the staff were so nice and helpful. Loved the location !! Safe and close to everything!! Love Cartagena 🇨🇴

10/10

Exceptional

11 Mar 2025

Karla

Super !

Leisure Partner

10/10

Exceptional

27 Feb 2025

Marvin

The staff is very kind and helpful

10/10

Exceptional

26 Feb 2025

Raul

Staff

Staff that work at this hotel are friendly and helpful
Whatever you need they’ll do their best to help you
Kudos to Kevin and Omar

Partner

10/10

Exceptional

25 Feb 2025

Juan

Close to restaurants and night locals.

Leisure Partner

2/10

Poor

25 Feb 2025

Jenny

Very small rooms

The room was extremely small. Had to push the bed against the wall to place my suitcase on the floor. I expressed my concerns and decided to leave to staff was extremely kind and understanding and refunded me the rest of my stay.

Friends_and_family Family

10/10

Exceptional

24 Feb 2025

John

The staff at Casa Emma were fantastic. Friendly, helpfull, really nice people.
The hotel had some issues w/ the electicity and water supply, but these may not have been just at the hotel. There was one problem w/ the water heater in our shower, so they quickly moved us to another room.
I loved the location also. The street was pretty quiet in the early night and later night, bustling in the daytime. It was a short walk to the clocktower and various plazas.
I would definitely stay at Casa Emma again, and probably will. I loved Cartagena!

Leisure Partner

8/10

Excellent

22 Feb 2025

Matthew

The staff was beyond friendly and helpful. Everything was kept clean, and is was interesting to sit at a communal table for breakfast and eat with fellow travelers, the building was beautiful with its modest pool in the open central courtyard. The only downside for me was, not being able to flush paper, (they due have trash cans that completely close, so it really didn’t cause any issues), and even with the air conditioning on, it was difficult to keep the room from feeling damp due to high humidity.

10/10

Exceptional

20 Feb 2025

Mia

Great location and generally quite safe! Close to everything in the old city. If you’re a light sleeper make sure to bring earplugs because the walls are a little thin. Basic and simple amenities

6/10

Pleasant

20 Feb 2025

Verified traveler

Staff was very nice! However, this hotel has very small rooms, with no furniture other than a bed and TV. Internet/wifi in the rooms is spotty. Had to ask for everything (soap, clean towels) instead of that being part of the regular room cleaning and servicing.

Partner

10/10

Exceptional

18 Feb 2025

Patricia S

Excellent service and good breakfast

10/10

Exceptional

09 Feb 2025

Marietta

Cutest Boutique Hotel. Excellent location, the NICEST most helpful staff, CLEAN, cutesie and demure Property.
My only negative comment will be that you can hear everything inside your room. They should reinforce “quite public areas from 10am-10pm” no kids should be allow to be running in the hallways at 7am in the morning. Pool hours should also be reinforced.
This property is centrally located in the Wall City, is within walking distance to great restaurants and major attractions and is about 10-15 mins car ride to Boca Grande ( beach area).

Leisure Partner

10/10

Exceptional

07 Feb 2025

Valentina

I loved my stay at Casa Emma! We stayed for 10 days with my husband and my 6 month old daughter.
It is very well situated, meaning a lot of restaurants, museums and attractions are at walking distance.
The hotel itself is beautiful and very clean. The breakfast was always tasty and fresh!
The front desk staff and the cleaning team was simply incredible. They were all extremely kind, professional and always willing to help. The area is safe and overall I would recommend this beautiful boutique hotel.
I would only suggest to put bedside tables in each bedroom!

Leisure Family_with_children

10/10

Exceptional

07 Feb 2025

Niria

This hotel is very walkable to all areas. The AC was amazing during the hot days and nights and pool was great to cool off in. Wish it had a mini fridge but honestly can’t complain.

Leisure Family

4/10

Poor

05 Feb 2025

Javier

There are better options at Cartagena

No es una buena opción de alojamiento. Lo único positivo es que queda en el centro, dentro de la zona amurallada. El hotel es pequeño (entiendo que es Boutique, pero para mí no clasifica como boutique) el cuarto es muy pequeño... solo cabe una cama queen y no hay mesitas de noche. El baño es super incómodo, no hay mucho espacio donde dejar las cosas... Hubo un error en el check-in pues me volvieron a cobrar... para el primer desayuno casi que tuve que tomarlo sentado en el suelo...no había espacio en una mesa que habilitan para coworking y como comedor. En la piscina solamente puede estar una familia / pareja. Hubiese preferido un hotel en la zona de Morros, con buena piscina y acceso a la playa.

Friends_and_family Friends