Name: Comfort Suites West Memphis I-40 I-55
Address: 850 Stephen Boulevard, West Memphis, 72301, US

2/10

Poor

19 Jul 2026

Glyndale

This motel had a unpleasant odor in the hallway and room. The bathroom had alot of shaved hair clippings in the sink. The.floor had balled up hair. The windows were so smudge we close the curtains. The bed was hard as a floor pallet and home made flat pillows. The furniture old and chipped. I'm surprise hotel.com have them on the site. Disappointed.

Partner

8/10

Excellent

18 Jul 2026

Darrin

Ok

4/10

Poor

18 Jul 2026

Jorge

The hotel hallways were very dirty, the rooms were just okay. I understand it's a cheap hotel, but it doesn't have to be dirty.

Self

10/10

Exceptional

17 Jul 2026

John

Great place and great stay

8/10

Excellent

16 Jul 2026

Leah

Quick check in and a comfy and quiet sleep.

Partner

8/10

Excellent

12 Jul 2026

Christopher

Everything is perfect other then paying extra for a deposit after already paying for the room

Partner

10/10

Exceptional

06 Jul 2026

Jennifer

Staff was the best! A special thanks to Avi Patel and Ginger at the front desk for giving a great customer service experience! The room and bathroom were clean, the bed comfortable, and the continental breakfast had hot food.

Family_with_children

4/10

Poor

05 Jul 2026

Scott

Property is very clean. Bring ear plugs because the property is right off the highway and traffic is loud. Use caution in the shower as there is no slip protection and tub is very slippery

Self

6/10

Pleasant

27 Jun 2026

Laci

We stopped thru on our way home after a week long stay in Florida. 1st: bed was the comfiest bed we stayed in all week long! 2nd: room was clean to an extent. Looked like the cleaning staff never opened the blinds to actually see what was dirty. The floor behind the door to the bathroom was filthy... Looked like coffee had been spilt down the wall and never cleaned.. otherwise room was nice. We walked in to it being 63° and felt wonderful! Nice being able to come in and already be cool instead of having to wait for the room to cool down to actually be comfortable.

Partner

10/10

Exceptional

25 Jun 2026

Victoria

Very professional

2/10

Poor

18 Jun 2026

Shawn

Unfortunately, when my daughter and wife walked into our room, there was a bed bug sitting on top of one of the pillows. That was enough for us, so we left! They were very apologetic and said that was unacceptable, and refunded our incidentals deposit. Since my booking was through Hotels.com, I had to go through them to issue my non-refundable booking. It took some time, but they did issue a full refund.

10/10

Exceptional

16 Jun 2026

Marsha

Staff is helpful and pleasant! Rooms are large.

Partner

10/10

Exceptional

15 Jun 2026

aimee

clean, friendly, everything.

6/10

Pleasant

06 Jun 2026

patrick

Close to good dining

Partner

10/10

Exceptional

05 Jun 2026

Suzette

clean

Family_with_children

6/10

Pleasant

03 Jun 2026

Amy

I knew the area was questionable but was disappointed when we drove up to the property. At first, I thought we surely were at the wrong location. The building was not what was pictured on Hotels.com. It was run down, dirty, and smelled like a litter box outside. There was mud and dirt in the portico. There were people hanging around smoking outside. If we weren’t so tired, we should’ve kept driving and found a better location and accommodations. Very sketchy area. Worried for our vehicle in the parking lot.
The front desk attendant was friendly and the room was clean and comfortable. We did not try the breakfast that was offered.

Friends_and_family Family

8/10

Excellent

01 Jun 2026

Janelle

I liked how clean it was. Staff was friendly. Pool wasn't open. According to staff the had a leak from an upstairs room. The pool water however looked dirty. And the breakfast could use some seasoning. The eggs and sausages were bland. So was the gravy. Didn't finish my meal. The parking lot was clean.

Family_with_children

6/10

Pleasant

30 May 2026

Krista

My only issue was that the TV didn't work. Getting to the room early evening hoping to watch a little TV was out of the question. I called the front desk and the clerk told me she can come and reset the TV or I could unplug it to reset it. I did that and the TV still did not work. It was storming a little, but to go all night with a TV that didn't work was horrible!!!!

Partner

10/10

Exceptional

28 May 2026

Roger

We enjoyed everything about our stay except that the pool was closed.

Partner

10/10

Exceptional

25 May 2026

MATTIE

Overall stay was great, with a couple minor exceptions such as the safe non operable and no bottle water in the room.

Family

10/10

Exceptional

25 May 2026

Paige

The bed was so comfortable! Staff was very friendly. Breakfast was exactly as expected for this type of property.

Partner

8/10

Excellent

24 May 2026

Sandra D.

The gravy and biscuits were cold. The sausage was lukewarm, and orange juice tasted water downed. Hotel was clean and front desk staff greeted us with a smile, each time we passed by. The pool was out of service, due to reconstruction.

Partner

8/10

Excellent

23 May 2026

Mandy

The room was very spacious,clean,and quiet. Breakfast buffet was included and had many choices. Parking was a bit tight and parking lot had extra people sleeping in vehicles beside property.

Family_with_children

10/10

Exceptional

23 May 2026

Roger

Enjoyed our stay. Nice room. Enjoyed our breakfast. Would like to have used the pool, but it was closed and under renovation.

Partner

10/10

Exceptional

21 May 2026

Dan

Check in was great. The room was very spacious and comfortable. The bed was extremely comfy too. Breakfast was ok. Kim checked us out because the normal staff had a repairman come in.

Partner

2/10

Poor

19 May 2026

Brad

This hotel cancelled my room because I hadn’t checked in by 10 pm. We were at a baseball tournament and had to be back at the fields the next morning. We found out at 10:00 that we were going to have to drive an hour and a half home just to drive back the next morning. All because of an incompetent manager/staff.

8/10

Excellent

17 May 2026

Racael

It was very cleaner than the holiday inn which is in the same parking lot which we stayed in a day before! The staff was very sweet and helpful however we did have water on the floor from the AC when told about it nothing was done when we were there but we made them aware and no compensation was given to us at all

Friends_and_family Friends

8/10

Excellent

16 May 2026

CHRISTIAN

***

8/10

Excellent

16 May 2026

Dennis

Arrived late, left early. Worked for us. Breakfast was good.Bed was clean and comfortable.

10/10

Exceptional

13 May 2026

Trent J.

Good all around

Self

10/10

Exceptional

12 May 2026

Vishwanatha

All good

10/10

Exceptional

11 May 2026

Cindy

Clean room, comfortable size room. Continental breakfast was good.

Family

10/10

Exceptional

10 May 2026

Ashley

The hotel was very nice and clean..The front desk staff were amazing as well as housekeeping! Will definitely visit again if in the area in the future....

Family_with_children

6/10

Pleasant

08 May 2026

Martin

Unable to control the temperature inside the room. Too cold and very uncomfortable to sleep.

Partner

8/10

Excellent

05 May 2026

Quinette

The overall stay was good but the hallway carpets need cleaned and vacuumed. I would stay again.

Friends_and_family Family

10/10

Exceptional

02 May 2026

Dawn

Room was clean and the breakfast was good.

Family

10/10

Exceptional

01 May 2026

Robert

Great place to stay parking secure

Partner

8/10

Excellent

26 Apr 2026

Mark

Hotel was fair. Alarm clock in the room did not work. Microwave did not work. Half of the vanity light around the bathroom mirror did not work. Overnight staff seemed to be distracted when asked questions. But the room and linens were fine and comfortable. Overall, worth the cost for a one night stay.

8/10

Excellent

23 Apr 2026

Antonio

Great bed, nice sized room, quiet a/c. Only negative was pool was being renovated but no discount for that .

8/10

Excellent

23 Apr 2026

Mary

The staff was wonderful, kind and attentive, the pool is being redone and parts. The hotel are being refurbished. It was a good value and I would stay there again.

Friends_and_family Friends

8/10

Excellent

20 Apr 2026

Patrick

I didn’t eat parking was good an convient

Partner

8/10

Excellent

20 Apr 2026

Scott

A good price point fora stop over on the way home. Good hot water. Good coffee in the morning

Partner

2/10

Poor

18 Apr 2026

Shawna

The pool was closed. Our vanity light didn’t work. It needs lots of repairs. The staff seemed under staffed. When I complained about the issue the hotel never replied. I travel a lot and never complain. This place was bad

Friends_and_family Family

6/10

Pleasant

17 Apr 2026

Melissa

The pool was out of order both times we stayed there (a week apart). It was also a bit warm when not in the room itself. Overall it was a good stay though. There is breakfast in the morning, which is nice.

Family_with_children

8/10

Excellent

16 Apr 2026

Sheila

The hotel was great. Beautiful as a master of fact. Nice bed, loveseat with ottomans, desk, etc. Great breakfast.
Bathroom had beautiful new countertop. Then I took a shower and noticed when I used my foot to push water to the other end to rinse the soap out, clumps of mold started coming from the bathmat. Around the toilet had been neglected also. I took pictures and showed the man at the desk. He immediately contacted another woman who got on the phone to someone. They obviously were very upset and I know the problem was handled. They apologized. Would I stay again? Yes. It really is a nice place, just had a lazy employee.

6/10

Pleasant

15 Apr 2026

Darryl

Low price. You get what you pay for

4/10

Poor

13 Apr 2026

Jasmine

I was expecting to be able to swim but the pool was out of order and had been for several months. This should have been divulged so that I could have chosen a different property. He treadmill in the gym did not work. The weightlifting system was missing a bench and had a folding chair replacing it in the room. I had to go downstairs and request cleaning products so I could clean the headboard on the beds and all the surfaces by time I finish cleaning the surfaces the towel that I use was trash. It would never be clean again. The heat temperature on the main floor was unable to be regulated by the staff. The key they had to this thermostat did not work so the dining area was quite warm. My thoughts about this property was I need to get a reef partial refund for this day. It was ridiculous.

6/10

Pleasant

12 Apr 2026

Kathleen

Finally brought fresh bacon. Items were out
As far as breakfast goes. Needs some cleanimg in ros
Hooks in bathroom fell off the door, shower was very slick and easily slipped on it. Needs anti slip on base. Parking was okay.

Family

6/10

Pleasant

10 Apr 2026

Matthew

The breakfast was decent and the room was spacious, however the pool was closed while we were there. The indoor pool was the only reason that we booked the hotel for the kids, and we would have went elsewhere if we would have known ahead of time. Nothing on hotels.com or the emails the property sent leading up to the stay, including the day before, mentioned the pool being closed. Quite the opposite actually, as it highlighted the heated pool and hot tub as a perk. The kids were disappointed to say the least.

Friends_and_family Family

8/10

Excellent

10 Apr 2026

William

the breakfast buffet was tasty and plenty of choices.
The room shower was a bit dirty.
unfortunately the pool was closed for repairs, I guess.

Partner

10/10

Exceptional

07 Apr 2026

Paul

nice place.

Self

10/10

Exceptional

07 Apr 2026

Edward

YES

Friends_and_family Family

8/10

Excellent

31 Mar 2026

Shannon M

Clean room, part of the staff very helpful, part completely rude.

10/10

Exceptional

30 Mar 2026

Lakesha

Friendly staff, clean rooms, great stay..

6/10

Pleasant

30 Mar 2026

Sara

This hotel was located in a pretty convenient place, but I think that the bathroom needed to be renovated.

Family_with_children

10/10

Exceptional

29 Mar 2026

Fiona

excellent

4/10

Poor

25 Mar 2026

Chanell

The pool was not available

4/10

Poor

25 Mar 2026

michelle

Pool closed and no notice that it was

Friends_and_family Family

4/10

Poor

23 Mar 2026

William

I just felt uncomfortable with everything.

Self

10/10

Exceptional

23 Mar 2026

Britt

Parking easy, convenient location, nice room, good breakfast

Friends_and_family Family

6/10

Pleasant

22 Mar 2026

Brittany

Clean room and friendly staff. A little dated, but nice. Hot water was only warm in our room and refrigerator did not work in the second room we booked for our guest. A huge disappointment that the pool was closed.

4/10

Poor

22 Mar 2026

Tara

The pool was closed due to the roof collapsing in. Staff were unapologetic about this being closed, despite this being the exact reason I booked the hotel. I asked for a discount due to this issue, and was told it was a perk, and not a part of the room rate. This is not a desirable location, so that did not make sense to me, as I would never have booked this hotel if not for the amenities such as the pool.

Friends_and_family Family

4/10

Poor

21 Mar 2026

Anthony

Room was dirty; old and run down. Outside of the building very nice.

8/10

Excellent

21 Mar 2026

Bernetta

My room was very comfortable. The only concern I have is the comforter was dingy color wise.

Self

6/10

Pleasant

20 Mar 2026

Tonja

Shower was super slippery. Elevator was sketch, sounded like the brakes were failing. Crack in ceiling in room with peeling paint. Indoor pool was closed. Bathroom sink had deep crack in it and sink took forever to drain. Sitting area has seen better days. They were dirty looking. No way was I going to put my kids on the sofa bed.

Family

4/10

Poor

20 Mar 2026

Christina

Front staff not really friendly, the customers before-left over food was in the fridge, the fold out bed sheets where dirty with hair, some of the pillows smelled like body odor, sink didn't drain properly and the site said pool and they're pool has been closed for a long time. feel like i got ripped off considering i also had to pay 50$ deposit after i made the non-cancellation reservation

Family_with_children

6/10

Pleasant

17 Mar 2026

Stephanie

Not a lot of parking and the room was not super clean the floor was kind of muddy. It was ok for a quick over night off the highway. Night staff were friendly and helpful. Free breakfast was good and the common area was clean and nice.

Family_with_children

10/10

Exceptional

16 Mar 2026

Nancy

The place was very nice. The staff was extremely pleasant even tho being very busy with the storms. Breakfast was nice & hot.

Friends_and_family Family

6/10

Pleasant

16 Mar 2026

David

Easy parking, poor hot water loose toilet seat and faucet

Friends_and_family Family

4/10

Poor

16 Mar 2026

Rano

Yes

Friends_and_family Family

10/10

Exceptional

15 Mar 2026

Mijin Kim

It was so clean and nice

2/10

Poor

14 Mar 2026

Leonard

Dirty place

Family_with_children

4/10

Poor

09 Mar 2026

Diamond

The room had a weird smell staff was nice though breakfast was not good

6/10

Pleasant

09 Mar 2026

IMELDA

The parking was easy and the lot was well lit, which we appreciated. The A/C in our room worked great the first night and kept the room nice and cold. However, the second night it became hot. When I pressed the button, the A/C would turn on for a short time and then shut off again. The hallways in the hotel were also pretty warm, but that didn’t bother us much as long as our room stayed cool. Unfortunately, the second night was not nearly as comfortable.
The beds were amazing and breakfast was decent. If I stayed only 1 night it wouldve been a 4 star stay but 2 nights was a 3 star stay. We did like having a microwave and mini fridge.

Family_with_children

10/10

Exceptional

08 Mar 2026

Jennifer

Clean room, hallways, breakfast area.

Friends_and_family Family

6/10

Pleasant

06 Mar 2026

Anne

Part of the reason we picked this place was because it had a pool. As we walked to the elevator, we noticed the closed sign on the pool door. We were told it had been closed for over a month, ever since the ice storm in January. If any amenity you advertise as having isn't working, that should be noted with your hotel's information.

The woman at the desk who checked us in was very welcoming and a delight!!

Partner

6/10

Pleasant

06 Mar 2026

Dale

Yes

Friends_and_family Friends

8/10

Excellent

05 Mar 2026

Vera A.

Everything worked, Staff was ok and we had everything we needed. It just needs to be cleaned a lil better

Family

8/10

Excellent

05 Mar 2026

chris

No

Business

8/10

Excellent

04 Mar 2026

Amber

Great hot breakfast and other choices. Our room was large and clean. Will stay again.

Friends_and_family Family

10/10

Exceptional

02 Mar 2026

James

We have stayed here twice now and both times was great. The rooms are clean and well kept parking was good and the staff very friendly. The only thing we did not like on the second stay was the pool was closed other than that it was a fantastic place to stay.

Family_with_children

6/10

Pleasant

01 Mar 2026

ma isabel

Shower head neec to be replace and also the toilet sit

10/10

Exceptional

01 Mar 2026

Christi

Clean room. Staff was very nice and helpful. Breakfast was good.

Family_with_children

10/10

Exceptional

01 Mar 2026

Becki

Staff was amazing!! Very clean! Room was clean. Bed was comfortable. Slept great. Would stay again. ⭐️⭐️⭐️⭐️⭐️

Friends_and_family Family

4/10

Poor

27 Feb 2026

Kimberly

Smokey musty smelling room and loud old refrigerator

Partner

10/10

Exceptional

24 Feb 2026

Deja

Clean room great service amazing breakfast air and heat work good nice quiet place

Partner

10/10

Exceptional

23 Feb 2026

Candyse

Upon arrival, the front desk clerk was delightful! (I believe her name is Gabriel) She was personable & helpful. The room was great as well. Clean, plenty of bedding and towels. The housekeepers were quiet in the mornings, which is huge when you are trying to sleep past 7 am, and they are cleaning rooms in the hallways. Def would recommend! We didn't eat the hot breakfast offered, but it smelled good!

Partner

10/10

Exceptional

21 Feb 2026

Roshonda

Everything was great!

Partner

10/10

Exceptional

19 Feb 2026

Lindsey

great customer service, room was clean, bed was comfortable.

6/10

Pleasant

18 Feb 2026

Robert

Yes

6/10

Pleasant

15 Feb 2026

Yvette

Hotel receptionist night and day was both pleasant. Nothing bad to say about that. The property itself was OK no complaints. Only thing was the little off smell in the room when we first got there and in the bathroom where the shower head comes out of the wall it was not covered it was just opened so you could see the inside of the wall and the stuffings ! other than that nice stay no problems.

Business_and_leisure Partner

8/10

Excellent

15 Feb 2026

Mark

Clean room courteous staff

Business_and_leisure Family

10/10

Exceptional

15 Feb 2026

Shatekwa

They front desk clerk was super pleasant, the room was spacious and clean. That free breakfast was great.

Business Self

10/10

Exceptional

12 Feb 2026

Terri

Very satisfied with our stay. Staff was friendly and room was very spacious and comfortable. Would definately stay here again.

Friends_and_family Family

10/10

Exceptional

09 Feb 2026

Binod

Clean room , good breakfast

10/10

Exceptional

02 Feb 2026

Chastity

Clean, comfortable, friendly staff and a great breakfast. I travel a lot and have stayed at several higher end hotels recently but this one by far exceeded the others in every area. Great job Comfort Suites. We will be back.

Leisure

8/10

Excellent

02 Feb 2026

Christopher

Clean room

Leisure Self

10/10

Exceptional

21 Jan 2026

Orville

Very clean! Breakfast was amazing! A real gem for the price! Unfortunately our heating/Air conditioning system had a ticking sound that drove me crazy and kept me awake. Although this gem still deserved a 5 star rating!

Leisure Partner

10/10

Exceptional

16 Jan 2026

Jake

Awesome hotel for the price

8/10

Excellent

09 Jan 2026

Alan

It’s a nice hotel but could use a little bit of polish. It only takes a little bit of extra cleaning and straightening to make a good hotel and look like a great hotel. The lady at the check in desk was very nice but like others have said, she was on a personal phone call the entire time. The pool area needs some attention as one section of ceiling is falling. The pool bottom needed vacuumed but the water was nice and VERY WARM. Like a giant bathtub. We slept well and ate well the next morning.

Friends_and_family Family