Senator Puerto Plata Resort

10/10

Exceptional

09 Mar 2026

William

Amazing resort

Friends

10/10

Exceptional

08 Mar 2026

Luz Elenia

Fabulous

10/10

Exceptional

08 Mar 2026

Rafal

Great place amazing🇩🇴❤️

Family

2/10

Poor

05 Mar 2026

Fiordaliza

The front desk staff is mean, unhelpful and dismissive. The rest of the staff is lovely. The rooms have a smell of mold or some other unpleasant smell. I nearly got asthma after two nights. I would not return due to management/front desk staff and the mold/odor situation.

Family_with_children

8/10

Excellent

04 Mar 2026

Maria

Nice place .. you have access to both resorts! Bonus !

Family

2/10

Poor

03 Mar 2026

Jesenia

Hotel was not what I expected. The food was average the drinks were horrible.. the beer on tap we thought was presidente and I was another beer. We were told by one of the staff that it was another brand beer. Smh also no night life, and for the sport bar there was nothing to do. No pool table or anything to make this stat fun. Will not return!

Partner

10/10

Exceptional

03 Mar 2026

Michelle Denyse

Very well maintained property; friendly staff; beautiful beach and excellent food.

10/10

Exceptional

02 Mar 2026

kacper

.

Partner

10/10

Exceptional

01 Mar 2026

cristian

Muy satisfecho de todo, El hotel es muy bueno se goza mucho, vale la pena

Partner

10/10

Exceptional

28 Feb 2026

Xander

Awesome.

Friends

8/10

Excellent

28 Feb 2026

Susan

The room was clean but floors were not. No face clothes and bed was broken and not fixed correctly Staff was very kind at resort. The food was ok not great and cold alot of time. Juice is watered down as well. They do not have water sports and very little entertainment. Restaurants are not great either just average. The spa was wonderful i had a massa and facial. No Hot tub just a cool tub! Overall a relaxing week.

Family_with_children

10/10

Exceptional

28 Feb 2026

Any

Every was nice , and clean. Great customer services

10/10

Exceptional

25 Feb 2026

Arvie

Everything was great.room was spotless.staff was always smiling and saying hola. Especially in the buffet dining and 24hr bar. I am already planning a return vacation in September.

Partner

8/10

Excellent

25 Feb 2026

Stefan

Room was nice

Friends

8/10

Excellent

23 Feb 2026

Axel

Greates staff, beautiful rooms and views but

8/10

Excellent

22 Feb 2026

Kesha

All of the staff were very super friendly. The resort itself was very beautiful and clean. I loved being right on the beach. I enjoyed the food options that were offered. The room was very beautiful, clean, spacious and had a nice patio seating area. The bed was very comfortable, as well. I liked the bathroom except for the toilet area. I had a big hole in the bottom of the wall. Also, my toilet seat was not secured to the toilet. I complained about it to several members of the staff who ensured me it would be fixed; it never was. We also tried out the restaurants. My steakhouse experience was wonderful. Delicious food, the restaurant was nice and the breeze from the ocean was amazing. The Japanese restaurant could have been better. We did not receive the Hibachi experience we had hoped for. There was no show, no excitement. It appeared as though the \"chef\" was untrained and just trying to help the staff. He wasn't even dressed in the same manner as the other chefs. Definitely different from other Hibachi experiences that I have had at other restaurants. Aside from the inconvenience of the bathroom and the letdown at the Japanese restaurant, I really, really enjoyed my stay.

Family

6/10

Pleasant

22 Feb 2026

Eldon

Room and ocean view were good. Brought romance package with jacuzzi, but it disnt have hot water. Drinks wasnt as expected wiyh liquor choices.

Partner

6/10

Pleasant

22 Feb 2026

Jeffrey

The air conditioner and TV didn't work in our room. It took two days to get a new room. The property and ocean are beautiful and clean. Everything is easy to get to. The resort doesn’t appear to like when you book through Expedia. The resort caters to Canadians. Staff are not very friendly and could care less if you tip them or not. Britto was the best! He took good care of us at the small beach and was very fun. They definitely do not have enough chairs at the pool or the beach when the cruise ship is in port, No chairs to sit in most of the days. The mini bar does not allow for any alcohol in your room. It is only pop and water. You are only allowed two coffees for your coffee pot in your room. Understaffed for meals at the buffet. Very hard to get service. We will NOT return.

Friends

10/10

Exceptional

21 Feb 2026

Juan

Nice staff. Great food!

8/10

Excellent

16 Feb 2026

Levis

Room was great, clean and everything worked. The place overall is good. The only thing I would change is they need service at the pool.

Leisure Partner

8/10

Excellent

16 Feb 2026

Michelle

Our room was very nice and the beach area was beautiful.

Leisure Family

6/10

Pleasant

16 Feb 2026

Teresa

The front desk women like guest service women were rude. The men were pleasant but the woman not!!! The mini bars were needing a selection

The coffee was gross
The fitness instructor Alberto was a doll and good
The drink server Brito was the very best of all the wait staff
The attendant BRAULIO also was super pleasant- the Italian place was the very best. They never held the Michael Jackson show:(. All in all very wonderful trip and beautiful resort
The maids were fantastic and pleasant

Leisure Friends

6/10

Pleasant

16 Feb 2026

Lisa

Resort is modern and nice looking but the food and service is mediocre at best. I wouldn’t rate this a 5*. There are much better resorts on the island.

10/10

Exceptional

15 Feb 2026

Sandra

Courteous friendly staff. The room was very clean, but the ocean view I expected was obstructed by palm trees, which was ok because the birds were delightful neighbors. The cruise ships docked directly across from my window so watching them arrive and depart was an added bonus!

Leisure Partner

10/10

Exceptional

14 Feb 2026

Josueph

Restaurant are good and its have great wiews

4/10

Poor

13 Feb 2026

Sandaruwan

Food was terrible, even at a la carte restaurants. Room had leaking shower, leaking fridge and toilet flush button gets stuck all the time. Swim out pool was moldy and looked dirty

8/10

Excellent

13 Feb 2026

Danté

My partner and I visited this resort for the first time, where we stayed for 5 days. Overall, we found the room to be clean and well-maintained. The resort had a good variety of food offered in its buffet, and the staff were kind and helpful. The coffee shop, ice cream shop and pizza shop were a nice touch and great for grabbing a quick bite while hanging around the beach, all of which had clean, quick access to the restrooms nearby.

The à la carte restaurants, specifically the Italian and Teppanyaki restaurants, had limited menus to choose from.

The service at the Italian restaurant was a bit slow when it came to serving the food or refilling drinks, and the teppanyaki dishes were all cooked with the same seasonings/sauces for their hot dishes, although the chef did offer an entertaining show. That said, I recommend eating at the buffet if you prefer more diversity and quality dishes.

The beach was clean with a lot of beach chairs available for seating, while the poolside chairs were pretty busy throughout the day. The bars were quick to serve out their drinks during the day, but when the buffet closes at 10 PM, the sports bar gets pretty busy.

The lookout spot at the left end of the beach offers gorgeous views of nearby areas and the resort. You may also get the chance to watch cruise ships dock as they tend to visit daily.

The spa access was okay, but the pools and outdoor areas could use some cleaning. The changerooms were spotless and had a nice ambiance.

Leisure Partner

10/10

Exceptional

12 Feb 2026

Kevin

Friendly staff, good food, rooms very clean, wifi throughout the resort, very budget friendly.

Leisure Family

4/10

Poor

12 Feb 2026

Sharon

Room booked on Expedia wasn't the room you get. That room is an upgraded room costing you more $. Was given an old room with disgusting shower and poor water pressure and smell of sewerage. Had to wait until next day to get upgrade. Buffet average, hibachi restaurant excellent, steak house avoid, Italian restaurant great. Poor service at buffet. Rained most of our stay, so nothing else to do. Pools are great. Watch for Pool bar who only rinses used cups and gives them out again. Unsanitary.

Leisure Family

6/10

Pleasant

11 Feb 2026

Duane

Room was ok staff was ok

Leisure Family

8/10

Excellent

11 Feb 2026

Janienne

The place is beautiful! Staff is amazing!

6/10

Pleasant

09 Feb 2026

Angiolina Franca

Room and staff were pleasant. Beach is very rocky with strong undercurrents. Got stung by a sea urchin! (Medical clinic advised it is common there and you should always wear water shoes.

Leisure Friends

10/10

Exceptional

09 Feb 2026

Vileyka

The rooms were clean and updated. The food was scrumptious and

10/10

Exceptional

07 Feb 2026

Dingane

Good room with standard amenities. The location right on the beach was awesome. The staff were always friendly and accommodating. It’s a very peaceful experience.

Leisure Self

6/10

Pleasant

05 Feb 2026

Edwin

Nice place nice people

8/10

Excellent

01 Feb 2026

Rosa

Room was clean, bed was comfortable

8/10

Excellent

01 Feb 2026

Oscar

The room was clean, and the staff were very professional.

8/10

Excellent

31 Jan 2026

Ana Martins de Almeida

This resort is clean and well maintained, and the staff deserves special recognition for being kind, attentive, and professional. We enjoyed our stay overall, but there are a few details that could be improved to elevate the experience. Still a good choice, and we would consider returning.

Leisure Partner

10/10

Exceptional

30 Jan 2026

Kirill

Great resort for a great price! Food is amazing, stuff is fantastic, super clean. Had a lot of fun

Leisure Partner

2/10

Poor

30 Jan 2026

Alexandre

The shower/tub was peeling and rusted. The cleaning staff barely cleaned the room, and they leave the door open letting mosquitos inside the room. The TV didn't work for 6 days before they decided to change it. \"Bladimir\", a server at the \"Asian Restaurant\" was so rude I left before getting my food. Impossible to get a reservation at the steak restaurant. They don't let the uber enter the hotel so you need to walk far to the highway. They do not offer airport shuttle and they overprice the taxi to the airport (80$USD).

10/10

Exceptional

29 Jan 2026

Freddy

Staff very friendly great stay overall

6/10

Pleasant

27 Jan 2026

Marlen

El hotel es bien limpio y los trabajadores son amables sólo no me gusta que no hay variedad de comida el snack. Hay que esperar 2 horas para que te lleven el servicio

Friends_and_family Family

10/10

Exceptional

25 Jan 2026

Ty

Cleanliness, great staff, great amenities

Business_and_leisure Self

10/10

Exceptional

24 Jan 2026

Nestor

Clean, everybody was friendly, good food, and perfect location

Leisure Family_with_children

10/10

Exceptional

24 Jan 2026

Dylan

Accommodations were great. Our concierge was Walkerlin, he made the trip amazing!!! Always making sure we had what we needed. We would definitely return if only to see him again.

Leisure Partner

10/10

Exceptional

22 Jan 2026

Valerina

Beautiful resort amazing staff

Business_and_leisure Self

2/10

Poor

20 Jan 2026

Haley

The room was not well kept, the shower glass was cracked so everytime we showered, it leaked all to the bed area, the staff was extremely rude and unwilling to be helpful (except for literally 3 people), the amenities were not as promised - a lot of was not available or well kept at all, and the power went out 4 times which caused all the water to be off as well. The food was the worst food I’ve ever had.

Leisure Friends

10/10

Exceptional

20 Jan 2026

Edward

Very

8/10

Excellent

20 Jan 2026

Joi

The property was beautiful. We did not get the upgraded room which I would recommend if it fits in your budget. When we checked into our room it was not clean, it had trash from the previous occupant, used towels, and some trash on the floor. It also took awhile for them to provide us with clean towels/wash cloths. I did not let this ruin my trip even though I was a bit upset. Overall I loved the property, I just wish it had more activities/shows on the resort.

Leisure Partner

10/10

Exceptional

19 Jan 2026

David

Everything was great. The staff were all friendly, seemed happy

Leisure Partner

10/10

Exceptional

18 Jan 2026

SANDRA

Beautiful swim up room in building 2, clean and wonderful service.

Leisure Family

10/10

Exceptional

18 Jan 2026

Nathan

this was the best stay I’ve had in a resort the staff was friendly. The entertainment was there, and the Christmas dinner and New Year’s dinner was amazing.!

Leisure Family

10/10

Exceptional

18 Jan 2026

Janira

Amazing experience

8/10

Excellent

17 Jan 2026

Katherine

El hotel es muy bonito y familiar. El personal ea muy amable. Deben corregir un poco el ruido a la hora de hacer limpiezas de habitaciones ya que hay personas durmiendo aún.

Leisure Self

6/10

Pleasant

16 Jan 2026

Scott Kevin

Rooms on the bottom floor had spiders. Rooms were advertised to have bidets but did not. Staff was hit or miss depending on the day and location. The beach and pool are nice but nothing else to do. The shows are outside, so when it rains you are out of luck.

Leisure Family

10/10

Exceptional

16 Jan 2026

Fabianny

clean room

Leisure Partner

8/10

Excellent

15 Jan 2026

RAYSA

need more staff

Leisure Partner

10/10

Exceptional

15 Jan 2026

Jennifer Tracey

I took a solo vacation to Senator Puerto Plata and enjoyed the hotel, beach and gorgeous scenery and views. The Jr Garden Suite in Building 12 is dated but was clean, had great air conditioning, hot water, a comfortable bed and a patio facing palm trees. The resort isn't massive...easily walkable. The beach was free of sargassum with lovely sand and fresh breeze. Tons of chairs available. Beach vendors selling photos and offering hair braids are frequent but a simple \"no, gracias\" does the trick. The pool area is divided into 2 pools and one has a swim up bar. Get your towels early! Plenty of options for food at the main buffet or sports bar or snack bar. I found the buffet to have good selection of meat and fish and vegetables. Nice cakes for dessert. The staff work hard in the buffet. There's a cute little street that has shops selling souvenirs, rum, cigars, jewelery, etc...there's also a pizza place, ice cream and coffee shop where you can eat/drink for free. The resort has a show nightly. There are good areas for quiet and activities depending on your taste. Don't miss taking the walking trail up the hill to the viewpoint. From there you can see the whole resortnand coast and the bay on the other side where cruise ships dock. The sunset is beautiful. A great stay and I would definitely return!

Leisure Self

10/10

Exceptional

13 Jan 2026

Wilfred

Great resort will definitely be back

6/10

Pleasant

12 Jan 2026

Rafael

Las habitaciones deben ser actualizadas , en mi caso no funcionaba el teléfono para comunicar con la carpeta y resto de áreas. Además el aire acondicionado se interrumpe frecuentemente por plazos de más de dos o tres horas lo que provoca que te despiertes por el calor

Leisure Partner

2/10

Poor

11 Jan 2026

Brandi LaNae

Bathroom toilet filthy. Towels and washcloths not shocked in room. Room looked worn-out. Floors dirty. No hot water in shower.

10/10

Exceptional

10 Jan 2026

Cyndie

Excellent!!

Business_and_leisure Self

10/10

Exceptional

09 Jan 2026

Alexis

Swim up suite was very nice, staff is friendly and helpfull food was nice I realy recommend the japanese restaurant.

Leisure Partner

8/10

Excellent

09 Jan 2026

Jushawn

Would definitely recommend for full families, no real nightlife activities. Very far away from downtown/airport

2/10

Poor

08 Jan 2026

Maribel

This Resort is NOT handicapped and Older People friendly at all. We booked this reservation few months in advanced and had requested a first floor room- room at near as possible to the restaurants and pool as my companion was not able to walk very far. Instead they gave us a hotel third floor- after se teal discussions they finalized gave us a first floor room very FAR from all amenities this limited my companion to leave the room. Very unpleasant stay at this hotel. Front desk staff didn’t seem to care at all about my situation. They kept lying about not having rooms available. On a positive note the rest of the staff at the resort were friendly we will. Or stay at this resort again they do t care about disabled and older people

6/10

Pleasant

06 Jan 2026

Owen

The rooms were fine, but one of the three we booked was missing products like shampoo. The staff was very friendly. The food okay

Leisure Family

4/10

Poor

06 Jan 2026

Mariela

It used to be great a few years back but it has gotten bad. The food was awful that my family and I all got sick with a stomach virus. I wouldn't recommend.

Business_and_leisure Family_with_children

10/10

Exceptional

06 Jan 2026

Raffy

Perfect

10/10

Exceptional

05 Jan 2026

sheila

Clean room. Good entertainmemt

Family

8/10

Excellent

04 Jan 2026

Paul

Rooms a bit dated but clean. Low tier alcohol only. Food was OK, not the best but not the worst. New Years there was a dinner gala which was amazing. Very well done lots of great food and drinks. Nightly entertainment area was lacking. Small drink cart or you could go up to sports bar. Entertainment shows were OK. The entertainment team had great energy but content was so-so. Sister resort had much better evening events and a better setup with a covered stage, several bars, multiple events each night. No food at pool area or beach. No bar at beach…had to walk back to pool bar. No drink servers. Beach and water was great. A bit rough at times but great other days. No centralized system. Had to see concierge to make dinner reservations. They had times of events listed (except nightly entertainment…never saw that listed) on a board but did not say where they were. Many other resorts we visited had apps to reserve dinners and listed what was going on. No beach rental (snorkeling/kayaks) that we ever found. A better overall description of events would help. All in all an OK resort that grew on us. Great for a few day get away but would look elsewhere in the future.

Leisure Partner

10/10

Exceptional

03 Jan 2026

GISELLE

Clean room and amazing staff. The beach was amazing.

Leisure Family_with_children

10/10

Exceptional

03 Jan 2026

Christian

The entire facility is excellent, definitely Daniela Cabrera offers excellent service, thank you

Leisure Family

6/10

Pleasant

01 Jan 2026

Jan

Yes and yes, but not as it used to be

Family

10/10

Exceptional

01 Jan 2026

Candy

Good

Family_with_children

10/10

Exceptional

01 Jan 2026

Rendell

Yes

Family

10/10

Exceptional

31 Dec 2025

Mustafa

Excellent place

10/10

Exceptional

30 Dec 2025

Ilonka

Clean rooms, food was pretty good

Leisure Partner

2/10

Poor

29 Dec 2025

Ednesha

This resort is consistently inconsistent. They run out of food, alcohol, they say they have 6 restaurants and they have 3.
The customer service is horrible, the employees rarely acknowledge you when you ask for something. The plaster is my bathroom is falling off the wall, the shower water leaks into your bedroom and I’ve had a towel down throughout my 7 day stay. There were no robes in my room but were in my sisters room. I came here with 16 family members and we are all upset, frustrated and wanted to leave after day 1.

You can only make 2 reservations to the a la carte restaurants and we’re here for 7 days which is really unfair. The food at the sports bar is bad, the Italian restaurants pasta is thick and gummy, the habachi experience is lacking due to not having menu items, the steak was chewy and the foods lacks flavor. The buffet restaurant is the same for breakfast, lunch and dinner and consistently runs out of food and the only saving grace is the omelet, plantains and oatmeal in the morning and the grilled chicken, beans and rice and grilled veggies for lunch and dinner.

The resort does not have enough pool and beach chairs for their guest but rents as least 50 chairs a day to the cruise ship patrons while not having enough chairs for the resort guest. I spent 30 minutes fighting with guest services to get a chair for me and my sister.
I want to thank the entertainment team at the pool for being amazing and give a shout out to Guillermo, Franciel, Jey, Daniela

Leisure Family_with_children

4/10

Poor

29 Dec 2025

yanet

The food was under a low quality. My daughter got sick and we did not complete our time, we left on December 28th, so i need to make a reclaim. A good installation. However the restaurants did not have a restroom.

Business Family

10/10

Exceptional

22 Dec 2025

LUCIA

Great spot we def will retun

Leisure Family

10/10

Exceptional

21 Dec 2025

Doris

Bar great service !!! Love it

10/10

Exceptional

15 Dec 2025

Jamison Odel

Absolutely amazing all around. I will definitely be returning.

Leisure Partner

8/10

Excellent

15 Dec 2025

Leonarda

The snack area it’s very poor menu the service is poor and also they take to much time to service the food, my suggestion is they have to do like other hotels they put a buffet on the snack hour it’s more choices of food and faster for the clients it’s a suggestion only. Everything else is excellent in the hotel thank you and have a great Christmas and new year

Self

6/10

Pleasant

15 Dec 2025

Jacqueline

I stayed at one of the rooms attached to the walkout pools. The room was an 8/10. It was modern, good AC, great bed. The property was beautiful 10/10. Food was a 5/10, nothing special, and expected from an all inclusive. The reason for the 3 star, is due to the staff. The staff did not seemed well trained in hospitality. They would gather amongst themselves and many time ignore the patrons. For example, you could enter a restaurant and wait 10 minutes for someone to greet you, even after they can see you. I have stayed at several hotels in DR, in Puerto Plata and Punta Cana, and usually what makes the hotels stand out whether it’s a 3 star or 5 star has always been it’s wonderful staff. This was not the case for this hotel and it was seen in all areas of the hotel.

Leisure Partner

10/10

Exceptional

14 Dec 2025

William Sherman

Great deal. Loved the food and staff!!!

2/10

Poor

13 Dec 2025

Victor

This is the worst hotel in puerto plata. I do not recommend this hotel to anyone, not even to my worst enemy. Food is horrible, sloppy, nasty, drinks in general horrible as well. Rooms are not like they show on app or videos in social media's. Room electricity work with a card and if one of the room service staff need a light card they will literally go in any room without knocking,grab it and leave you without electricity. It happened to me !!! DO NOT RECOMMEND THIS HOTEL AT ALL .👎

Leisure Partner

8/10

Excellent

11 Dec 2025

Luke

The only issue I had was not being given an offer for a room upgrade which I wanted for my son and his fiance as I booked for them. The Senator is a beautiful hotel with clean rooms and pools, lots of fresh food and the Japanese a la carte was delicious.

Leisure Family

10/10

Exceptional

08 Dec 2025

Stephen Terrence

Very very very friendly staff. Clean room

Leisure Partner

10/10

Exceptional

08 Dec 2025

Johnnatan

The staff

6/10

Pleasant

07 Dec 2025

steven

Room was ok,Staff was pleasent, pools and beach were awesome. Food and drinks were inconsistent and all bars seemed to run out of various drinks every day Bartenders were friendly but did not mix drinks the same day to day. Japanese ala carte was good, but was disappointed with both the italian and steakhouse restaurants. Coffee shop was very good,and the legands bar food was decent.

Partner

8/10

Excellent

07 Dec 2025

Luis

Rooms are always clean and spacious

2/10

Poor

06 Dec 2025

Ediberto

The staff front costumer service horrible

10/10

Exceptional

05 Dec 2025

Sharlamar

Room was clean and the staff in every department was very friendly! The workers actually remembered that we stayed there before. The swim up room is the best!!! They sang happy birthday to my husband at the steakhouse. The sports bar is open all night so when we got there at 10:30pm we were still able to eat and drink. I will continue to make reservations with this resort!!!

Leisure Partner

6/10

Pleasant

01 Dec 2025

Martin

This is definitely not a 5 star resort
Room was old. Mould in shower. Shower got clogged a few times
Restaurants were in poor shape. Looked very low budget. Staff tried to rip me off a few times gouging prices for taxi and room booking

Leisure Family

10/10

Exceptional

01 Dec 2025

Rene

Property was great. Food was good. Staff was awesome and attentive. 5/5

Self

8/10

Excellent

29 Nov 2025

Claire

Had an enjoyable 3 day mini break here.

Leisure Friends

4/10

Poor

29 Nov 2025

Amy

We booked a two-night stay at this resort in Puerto Plata, and unfortunately our experience went downhill quickly. The first day started off fine -the pool was clean, and the food was decent. However, things changed from there.

Staff tried to convince us to sign up for a “membership,” claiming it was specifically for Expedia guests, which turned out to be untrue. Our room had multiple issues: lights didn’t work, there was no hot water, and after housekeeping came, we were left with no towels. It was extremely uncomfortable.

We also had a terrible dining experience. The hibachi restaurant was honestly garbage - the food was burnt and tasted awful. The steakhouse wasn’t any better; the “steak” didn’t even taste like real steak.

We were so disappointed that we ended up leaving a full day early. I would not recommend this resort and definitely won’t be returning.

Leisure Family

8/10

Excellent

27 Nov 2025

paul

The electricity went off a lot on the first night of my stay but other than that staff was great the resort was relaxing to stay at clean and entertaining

Leisure Self

10/10

Exceptional

25 Nov 2025

Yaremi

Yes everything was nice !

Leisure Family

10/10

Exceptional

24 Nov 2025

Milexi

Nice place, good food, friendly staff, very clean hotel