Senator Puerto Plata Resort

10/10

Exceptional

12 May 2026

Enrique Manuel

Excelente trato del personal. Facilidades limpias todo el tiempo. Buffet le podíamos añadir un poco mas variedad.
Pero todo fue experiencia Excelente 👌 😎

Partner

8/10

Excellent

11 May 2026

Rosario

Some food not good handling

2/10

Poor

10 May 2026

Luis A Hernandez

Same food everyday, bathroom very old and nasty

Family

2/10

Poor

10 May 2026

Lisbet

Very old bathroom, food same every day, not many employees

Family

10/10

Exceptional

10 May 2026

Tony

Very nice resort, recommended!

Friends

10/10

Exceptional

10 May 2026

Deannah

Everything was great.

Partner

8/10

Excellent

08 May 2026

Paul

This property is a vacation club property which we were unaware at time of booking. Felicia, our concierge, was amazing. She made our stay enjoyable. She remembered our names and greeted us each day to see what she could could do to assist us. She contacted the person for our excursion to make sure we would be picked up and brought back. There were 4 pools, a buffet restaurant, steakhouse, Italian, and Japanese restaurants, then we found this cute street with a coffee shop, pizza place, and ice cream shop. There were shops from sundries to art to cigars. Felicia asked if we would participate in the presentation for the club and we agreed to attend.
We took a lovely tour after breakfast. Our tour guide, Melissa (sorry if I got it wrong), was fantastic! We had so much in common and really connected. The member rooms and benefits were impressive. When it was time to sit and talk numbers, while the offer was incredible, we just couldn't do it.
Make sure you do a little research before heading anywhere you travel. For instance, here you could not throw any paper in the toilet. (Good to know). Overall we had a great time and plan to go back for a future vacation.

Partner

8/10

Excellent

08 May 2026

Luke

Overall, I had fun. I would go back again.

10/10

Exceptional

08 May 2026

Clifford

Over all 10/10

Partner

10/10

Exceptional

08 May 2026

Graham

Paid for the ocean-view room, well worth it. Everyone was friendly and kind. Good variety of food. Had a great time and would go again even if it was a little more money than I initially planned to spend.

Partner

6/10

Pleasant

07 May 2026

Owen

It was fine. Amenities okay. Small beach on the property. Larger beach further away. Unfortunately conditions during our stay made swimming forbidden. Buffet was okay — actually better than a more expensive resort we stayed at but nothing special.

Partner

10/10

Exceptional

07 May 2026

Darelyn

Amazing 100/10. It was clean, big, and so many activities, the staff are very attentive and there is a variety of pools for babies. I stayed at the VIP junior suite and I couldn’t be happier. The food had so much variety and many restaurants to go to.

Family_with_children

10/10

Exceptional

06 May 2026

Reinaldo Yahaira

It was all nice. Will love to have a complementary vip room for how many times I have gone now

10/10

Exceptional

05 May 2026

Sophia

This hotel was very nice. Everything was exceptional; including the staff, amenities & food. Employee, Starling was great!

Partner

6/10

Pleasant

05 May 2026

Kristiana Raven Taylor

Bar had some bubbly cider wine thing 2%
Sprite coke and bubbly water
Room wasn’t clean asked to be cleaned 4 times and didn’t clean it so I didn’t than I got them to mop it and they were talking rudely towards us thinking we didn’t understand. Loved the drinks- apart from this incident amazing trip and provided extra dinners at restaurants for the inconveniences. I would go again

Friends

10/10

Exceptional

05 May 2026

Starky

Excellent

10/10

Exceptional

04 May 2026

Greuris

Clean room staff breakfast bar

Friends_and_family Friends

8/10

Excellent

04 May 2026

Pashya Sarae

Suchhhh an amazing experience! I came here for my birthday and had the best time ever! The staff are super fun and cool to be around, the property is beyond gorgeous and the buffet food was fantastic, so many options! The only downside I would say is that the buffet food is better than any of the reservation spots and the 24 hr bar, If not for that I'd give this place a 1000/10! I will definitely be back.

Partner

10/10

Exceptional

04 May 2026

Yadira joel

Everything was good

Partner

10/10

Exceptional

03 May 2026

Sixto

Great experience
Wish hotel had more things to do but over all great

Family

8/10

Excellent

03 May 2026

Adriatik

Been here twice and I got to say they did better on their buffet game.

Partner

10/10

Exceptional

03 May 2026

Nicole

Awesome stay. Will definitely do again

Partner

8/10

Excellent

02 May 2026

Nathan

We had a great experience, the beach was beautiful and the food and service were top notch. However, the schedule in the lobby was not accurate and led us astray a few nights with the entertainment.

Partner

8/10

Excellent

29 Apr 2026

Valentina

Towels was not able to pick up till 9 am, not able to change wet to dry one during a day, because the quantity is limited
Poor quality shows/entertainment.
Power outage almost every day
WiFi in room doesn't work, not able to connect

Family

6/10

Pleasant

29 Apr 2026

Kemal

Clean room, nice staff. Housekeeping was a little weird as they came into my room and took my clean towels and threw down dirty ones onto the floor? I found that odd.
Otherwise great pools and beach access. If I were to do it again I would the ultimate luxury club- seemed more worth it.
Food was a 6/10 and that’s being generous.
Drinks were a 6/10 again being generous but that’s usually what you get for all inclusive.
I will say one of the housekeepers “Maria” was exceptional and very helpful.

Friends

10/10

Exceptional

29 Apr 2026

Danielle McKenzie

So so so fun and absolutely beautiful resort. Only complaints would be that the buildings are not sound proof so it’s always very loud and the fridge in the room does not keep drinks cold. Otherwise amazing!!

Partner

10/10

Exceptional

26 Apr 2026

Adonis

I thought food would be bad, but the food is perfect! I love everything about it! All the staffs are in a very good mood, Im going back for my wedding!

Partner

10/10

Exceptional

26 Apr 2026

yazmin

Bathroom water pressure was low
Buffet options not much. Especially if you are not Hispanic, you wont like much..

Partner

4/10

Poor

26 Apr 2026

Jerry

The bathroom tub was peeling so when you step out of shower you took paint with you. Food never seemed to be hot especially at the legends bar

Family

10/10

Exceptional

25 Apr 2026

Diomaris

The place I love is paradise

Partner

8/10

Excellent

24 Apr 2026

Elena

Power lost a couple of time in the room. Ac not working properly. Bathroom leak wich never was fixed.i talked to the staff a couple of times but issue was not solve.

Family

8/10

Excellent

24 Apr 2026

Lucian

Clean room and resort, most food was average - not bad, not great, beach was nice but accumulates a lot of seaweed and debris. Solid resort, as advertised.

Partner

10/10

Exceptional

23 Apr 2026

Dionis

Excellent service, delicious food and friendly staff.

Partner

6/10

Pleasant

23 Apr 2026

Angelena

Staff did not give any direction or information upon arrival. Beach and eating areas were kept neat. The room was clean. However, the bathtub was pealing and our ceiling started to leak from the rain. Only got 2 dinner reservations even though we stayed for 6 days.

Partner

4/10

Poor

23 Apr 2026

Ruth

Stayed here from 4/17-4/21/26. The entrance is beautiful and you automatically feel like you’re on vacation. Unfortunately, when you get to the room it’s a different story. The room was not what I expected. It needs upgrading ASAP. My room had a leak coming from the toilet and the bathroom door had the rubber piece falling off. The phone in my room was not functional and so if I needed anything I would have to either catch a staff walking around or walk to the lobby myself which was a pretty far walk. My brother had an allergic reaction out there while eating at the buffet and we couldn’t call anyone and had to walk him to the lobby ourselves. Luckily it was an allergic reaction and not a life or death situation!!! The buffet food was good but needs more variety. The entertainment was minimal and everything was quiet by 10 or 11pm. The staff we encountered were all nice but I wouldn’t stay here again.

Family_with_children

6/10

Pleasant

21 Apr 2026

Patria

I stayed there for 4 days and could only do 1 reservation for the restaurants
Had to eat the 3 meals in the buffet for the stay
Never experienced that in any other hotel
Very disappointed

Family_with_children

10/10

Exceptional

18 Apr 2026

Wyndel Picar

Everyone was friendly and helpful nothing to worry about staying here at Senator.

Friends

6/10

Pleasant

14 Apr 2026

Juan

Bathroom towels and toilet paper was not replenished

Family

10/10

Exceptional

14 Apr 2026

Dakota

Staff are very friendly and helpful. Room is okay, few things wrong with it when we checked in but was fixed immediately. Overall great experience, would book again!

Partner

8/10

Excellent

13 Apr 2026

Francisco

Valor por su dinero.

Partner

6/10

Pleasant

07 Apr 2026

Linda

The resort was on a nice location sorrounded by beautiful mountain views. The pool was very relaxing and gym was met all my needs. Staff was genuinely kind. I enjoy speaking to each and eveyone of them

Partner

6/10

Pleasant

05 Apr 2026

Mark

Rooms were short on towels . Pool towels were very hard to get . Bar ran out of coconut rum 4 nights . Staff is friendly and try to help you . Breakfast was good but ran out of bacon many mornings . The fresh omeletes were fantastic as well as the chef .

Family

6/10

Pleasant

05 Apr 2026

Yanilsa

They gave me the wrong room and had me wait until the next day for the room I actually paid for. A lot of back and forth to fix my issues. Not a very relaxing stay

Friends

4/10

Poor

03 Apr 2026

Constance June

There were constant ants in our room and the power was frequently going out. The beds were comfortable. The alcohol was definitely boot leg and watered down. I wish I had a chemical test with me to prove that. The staff were the best and very attentive. There are no complaints there at all. The food was ok. The fruit was very good and fresh. I recommend staying away from the sushi bar!! We were very ill with food poisoning and had to cancel our excursions and visit the urgent care due to bad sushi. It is a week later and my stomach is still not functioning properly. We will not be going back again. This review was tough to write about because of the employee and them being so great but there is much room for improvement here.

10/10

Exceptional

03 Apr 2026

Yardy

Everything was excellent

8/10

Excellent

02 Apr 2026

Joanne

Overall, great trip but felt additional instructions would be helpful. I ran out of toilet paper, and needed more towels but no number to dial for service,and had to go out to find someone. The blue towels in the room, I didn't realize those were the pool/beach towels since we only had 2 white towels. I also didn’t know it’s a carnival cruise drop off and they get some amenities as well, like at the beach. The biggest one was the elevator, my room was on the 3rd floor and I had my 80 yrs old mom with me, Lucky she was able to go up and down the stairs but when I asked for a room change, no luck and basically I need to be sure to add notes like that in any future bookings.

Family

2/10

Poor

02 Apr 2026

Jeffrey Scott

The bar was not stocked on any good selections. Breakfast was fair. The room was kept clean. Phone in room did not work the entire 6 nights,mini fridge worked very little half the time,no hot water at all and sometimes no water when it was turned on the hot side,elevator worked only a few days. Our room was in building 2,others said they had the same problems in their rooms of building 2

6/10

Pleasant

01 Apr 2026

Shazie

The property is 6/10. Staff was nice property was clean. Room needs an update. We had a swim up but more should be accommodated in the room. Food was the same as everyday nothing special no vegetarian options. More beach towels were needed.

10/10

Exceptional

31 Mar 2026

shaun

From the moment we got to the resort, the staff was very attentive and always willing to help. The resort also was great great amenities we had a swim up which was great. The cleaners are awesome. Everything about this is resort great. They even have a nursing staff at the resort who are also amazing!

Partner

4/10

Poor

31 Mar 2026

Lucette

The staff was not trustworthy at the receptions and guest relations area. I was told to upgrade to have a king size bed , even thought I paid for a junior suite . None was available on the main floor as my partner is in a wheel chair . I did the the upgrade , still didn’t get the king size bed as the elevator wasn’t working to get to the floor.
Then was told it was for the bathroom space, that still didn’t acc

6/10

Pleasant

31 Mar 2026

Dondre-Vaun

The staff there was great! They were very friendly, always checking in and greeting with a smile. I did wish the restaurants were more diverse, having more cultural foods to eat instead of things you eat back home… the facility did lose power a few times, also did not have the hottest water so prepare for that. One thing I can say is, if you are looking for a diverse stay, pick somewhere else because besides the workers there was not much diversity. I did enjoy my time there besides that!

Partner

10/10

Exceptional

30 Mar 2026

Ramon

This was my 4th time there. Nuff said.

Self

8/10

Excellent

27 Mar 2026

kenneth

For the area, I would give this place an eight out of 10. Typical Dominican resort with good amenities. Nightly entertainment was fun.

Family

8/10

Excellent

26 Mar 2026

Daniel

Staff and food great

Family

6/10

Pleasant

26 Mar 2026

Crystal

The rooms were out dated the plumbing didn’t work properly, air conditioning did not adjust to a cooler temp. There was no phone to contact front desk, outlets did not work properly

Partner

10/10

Exceptional

26 Mar 2026

Jhan

Excellent

Partner

10/10

Exceptional

21 Mar 2026

Henry

Amazing

Partner

10/10

Exceptional

21 Mar 2026

Madison Ann

I was shocked by all of the lower reviews. Everything was amazing. The staff and entertainment was so much fun. The food was pretty good there was so many option so there was always something to like. We went to the steak house AMAZING!!! would definitely recommend to anyone!

8/10

Excellent

20 Mar 2026

Peter

This was our first all inclusive experience. Though not really our thing, it was good. Food was quite good. Staff were very good. Maria (housekeeping for suite 236) was amazing!! The place was very well maintained. The beach is not amenable for swimming. As to be expected, it was also windy - very windy! That was disappointing as it drove is to the pool area more than normal. Not sure if this is always the case or if it was because it was spring break, but the pool had tunes pumping pretty loud almost the whole time. You also need to claim your spot early. There is a hard push for vacation property sales pitch (basically timeshare). When booking through Hotels, it does not include airport shuttle (taxi ranged from $40 to $60 USD). Also, do not expect the property to respond to messages through the Hotels app. You need to email them.

Partner

8/10

Excellent

18 Mar 2026

Marisa

Great for an older crowd who arent discerning for drink selection or picky about coffee. Not for 25 and under. In order to get decent wine you had to pay which was annoying.

4/10

Poor

17 Mar 2026

Eric

We stayed at Senator Puerto Plata, and overall, the resort itself is beautiful. The property is well-maintained, and the setting is truly gorgeous. The staff was also fairly helpful, especially considering we visited during New Year’s when they were extremely busy.

However, our main issue—and a significant one—was the food and drinks. Given the price we paid, the quality was very disappointing. While there is a large selection of food and everything is nicely presented, the actual taste does not match the appearance.

The reservation-only restaurants were average at best. The wine served was very low quality. The worst experience was at the sushi restaurant—we had a 7:00 PM reservation but waited about an hour just to be seated due to poor organization. After another long wait for the food, what we received was extremely disappointing. We took a bite, got up, and left to eat at the buffet. I would strongly recommend avoiding the sushi there.

The drinks were equally underwhelming. There are no fresh juices available anywhere on the resort, which was surprising for a beachfront location. The alcoholic drinks were very weak and tasted heavily diluted. They were made from concentrated juice and then further watered down, resulting in something closer to flavored water than a proper cocktail. We tried multiple bars across the resort, and the quality was consistently the same. When I asked a bartender about fresh juice, he laughed. At one point, I ended up squeezing fruit

10/10

Exceptional

16 Mar 2026

Verified traveler

I wasn't allowed in

8/10

Excellent

13 Mar 2026

Víctor

Apart 2 me encantó

10/10

Exceptional

12 Mar 2026

Tanisha

Ocean view room was amazing, staff was super freid friendly and helpful and food was all great. Loved this resort will be coming back!!

Family_with_children

10/10

Exceptional

09 Mar 2026

William

Amazing resort

Friends

10/10

Exceptional

08 Mar 2026

Luz Elenia

Fabulous

10/10

Exceptional

08 Mar 2026

Rafal

Great place amazing🇩🇴❤️

Family

2/10

Poor

05 Mar 2026

Fiordaliza

The front desk staff is mean, unhelpful and dismissive. The rest of the staff is lovely. The rooms have a smell of mold or some other unpleasant smell. I nearly got asthma after two nights. I would not return due to management/front desk staff and the mold/odor situation.

Family_with_children

8/10

Excellent

04 Mar 2026

Maria

Nice place .. you have access to both resorts! Bonus !

Family

2/10

Poor

03 Mar 2026

Jesenia

Hotel was not what I expected. The food was average the drinks were horrible.. the beer on tap we thought was presidente and I was another beer. We were told by one of the staff that it was another brand beer. Smh also no night life, and for the sport bar there was nothing to do. No pool table or anything to make this stat fun. Will not return!

Partner

10/10

Exceptional

03 Mar 2026

Michelle Denyse

Very well maintained property; friendly staff; beautiful beach and excellent food.

10/10

Exceptional

02 Mar 2026

kacper

.

Partner

10/10

Exceptional

01 Mar 2026

cristian

Muy satisfecho de todo, El hotel es muy bueno se goza mucho, vale la pena

Partner

10/10

Exceptional

28 Feb 2026

Xander

Awesome.

Friends

8/10

Excellent

28 Feb 2026

Susan

The room was clean but floors were not. No face clothes and bed was broken and not fixed correctly Staff was very kind at resort. The food was ok not great and cold alot of time. Juice is watered down as well. They do not have water sports and very little entertainment. Restaurants are not great either just average. The spa was wonderful i had a massa and facial. No Hot tub just a cool tub! Overall a relaxing week.

Family_with_children

10/10

Exceptional

28 Feb 2026

Any

Every was nice , and clean. Great customer services

10/10

Exceptional

25 Feb 2026

Arvie

Everything was great.room was spotless.staff was always smiling and saying hola. Especially in the buffet dining and 24hr bar. I am already planning a return vacation in September.

Partner

8/10

Excellent

25 Feb 2026

Stefan

Room was nice

Friends

8/10

Excellent

23 Feb 2026

Axel

Greates staff, beautiful rooms and views but

8/10

Excellent

22 Feb 2026

Kesha

All of the staff were very super friendly. The resort itself was very beautiful and clean. I loved being right on the beach. I enjoyed the food options that were offered. The room was very beautiful, clean, spacious and had a nice patio seating area. The bed was very comfortable, as well. I liked the bathroom except for the toilet area. I had a big hole in the bottom of the wall. Also, my toilet seat was not secured to the toilet. I complained about it to several members of the staff who ensured me it would be fixed; it never was. We also tried out the restaurants. My steakhouse experience was wonderful. Delicious food, the restaurant was nice and the breeze from the ocean was amazing. The Japanese restaurant could have been better. We did not receive the Hibachi experience we had hoped for. There was no show, no excitement. It appeared as though the \"chef\" was untrained and just trying to help the staff. He wasn't even dressed in the same manner as the other chefs. Definitely different from other Hibachi experiences that I have had at other restaurants. Aside from the inconvenience of the bathroom and the letdown at the Japanese restaurant, I really, really enjoyed my stay.

Family

6/10

Pleasant

22 Feb 2026

Eldon

Room and ocean view were good. Brought romance package with jacuzzi, but it disnt have hot water. Drinks wasnt as expected wiyh liquor choices.

Partner

6/10

Pleasant

22 Feb 2026

Jeffrey

The air conditioner and TV didn't work in our room. It took two days to get a new room. The property and ocean are beautiful and clean. Everything is easy to get to. The resort doesn’t appear to like when you book through Expedia. The resort caters to Canadians. Staff are not very friendly and could care less if you tip them or not. Britto was the best! He took good care of us at the small beach and was very fun. They definitely do not have enough chairs at the pool or the beach when the cruise ship is in port, No chairs to sit in most of the days. The mini bar does not allow for any alcohol in your room. It is only pop and water. You are only allowed two coffees for your coffee pot in your room. Understaffed for meals at the buffet. Very hard to get service. We will NOT return.

Friends

10/10

Exceptional

21 Feb 2026

Juan

Nice staff. Great food!

8/10

Excellent

16 Feb 2026

Levis

Room was great, clean and everything worked. The place overall is good. The only thing I would change is they need service at the pool.

Leisure Partner

8/10

Excellent

16 Feb 2026

Michelle

Our room was very nice and the beach area was beautiful.

Leisure Family

6/10

Pleasant

16 Feb 2026

Teresa

The front desk women like guest service women were rude. The men were pleasant but the woman not!!! The mini bars were needing a selection

The coffee was gross
The fitness instructor Alberto was a doll and good
The drink server Brito was the very best of all the wait staff
The attendant BRAULIO also was super pleasant- the Italian place was the very best. They never held the Michael Jackson show:(. All in all very wonderful trip and beautiful resort
The maids were fantastic and pleasant

Leisure Friends

6/10

Pleasant

16 Feb 2026

Lisa

Resort is modern and nice looking but the food and service is mediocre at best. I wouldn’t rate this a 5*. There are much better resorts on the island.

10/10

Exceptional

15 Feb 2026

Sandra

Courteous friendly staff. The room was very clean, but the ocean view I expected was obstructed by palm trees, which was ok because the birds were delightful neighbors. The cruise ships docked directly across from my window so watching them arrive and depart was an added bonus!

Leisure Partner

10/10

Exceptional

14 Feb 2026

Josueph

Restaurant are good and its have great wiews

4/10

Poor

13 Feb 2026

Sandaruwan

Food was terrible, even at a la carte restaurants. Room had leaking shower, leaking fridge and toilet flush button gets stuck all the time. Swim out pool was moldy and looked dirty

8/10

Excellent

13 Feb 2026

Danté

My partner and I visited this resort for the first time, where we stayed for 5 days. Overall, we found the room to be clean and well-maintained. The resort had a good variety of food offered in its buffet, and the staff were kind and helpful. The coffee shop, ice cream shop and pizza shop were a nice touch and great for grabbing a quick bite while hanging around the beach, all of which had clean, quick access to the restrooms nearby.

The à la carte restaurants, specifically the Italian and Teppanyaki restaurants, had limited menus to choose from.

The service at the Italian restaurant was a bit slow when it came to serving the food or refilling drinks, and the teppanyaki dishes were all cooked with the same seasonings/sauces for their hot dishes, although the chef did offer an entertaining show. That said, I recommend eating at the buffet if you prefer more diversity and quality dishes.

The beach was clean with a lot of beach chairs available for seating, while the poolside chairs were pretty busy throughout the day. The bars were quick to serve out their drinks during the day, but when the buffet closes at 10 PM, the sports bar gets pretty busy.

The lookout spot at the left end of the beach offers gorgeous views of nearby areas and the resort. You may also get the chance to watch cruise ships dock as they tend to visit daily.

The spa access was okay, but the pools and outdoor areas could use some cleaning. The changerooms were spotless and had a nice ambiance.

Leisure Partner

10/10

Exceptional

12 Feb 2026

Kevin

Friendly staff, good food, rooms very clean, wifi throughout the resort, very budget friendly.

Leisure Family

4/10

Poor

12 Feb 2026

Sharon

Room booked on Expedia wasn't the room you get. That room is an upgraded room costing you more $. Was given an old room with disgusting shower and poor water pressure and smell of sewerage. Had to wait until next day to get upgrade. Buffet average, hibachi restaurant excellent, steak house avoid, Italian restaurant great. Poor service at buffet. Rained most of our stay, so nothing else to do. Pools are great. Watch for Pool bar who only rinses used cups and gives them out again. Unsanitary.

Leisure Family

6/10

Pleasant

11 Feb 2026

Duane

Room was ok staff was ok

Leisure Family

8/10

Excellent

11 Feb 2026

Janienne

The place is beautiful! Staff is amazing!

6/10

Pleasant

09 Feb 2026

Angiolina Franca

Room and staff were pleasant. Beach is very rocky with strong undercurrents. Got stung by a sea urchin! (Medical clinic advised it is common there and you should always wear water shoes.

Leisure Friends

10/10

Exceptional

09 Feb 2026

Vileyka

The rooms were clean and updated. The food was scrumptious and

10/10

Exceptional

07 Feb 2026

Dingane

Good room with standard amenities. The location right on the beach was awesome. The staff were always friendly and accommodating. It’s a very peaceful experience.

Leisure Self

6/10

Pleasant

05 Feb 2026

Edwin

Nice place nice people

8/10

Excellent

01 Feb 2026

Rosa

Room was clean, bed was comfortable