Alexander
Todo bien
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7.8/10Very good1,101 Reviews
Cleanliness8.4/10 8.4
Service8.4/10 8.4
Comfort8.2/10 8.2
Condition7.8/10 7.8
Amenities7.8/10 7.8
See all ratingsRoom prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Emotions by Hodelpa Puerto Plata
This wonderful hotel enjoys a great position in Puerto Plata on the Dominican Republic. A stone's throw from the hotel, visitors will find the splendid El Chaparral beach for a refreshing swim or just lay under the sun.
Also close by, guests will find Isabel de Torres national park and the town centre of Puerto Plata with many restaurants and entertainment venues. A remarkable point of interest that all travellers should visit is the Ambar Dominican Museum.
All the spacious and modern guest rooms and suites are ideally appointed for a relaxing stay in a true paradisiacal setting.
All of them are decorated in a cosy and charming style and some of them count with a private balcony or terrace from where guests will be able to enjoy stunning views.
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While adults recharge their batteries at the fantastic on-site spa, children might have the time of their lives at the children's miniclub.
With a stay at Emotions by Hodelpa Puerto Plata in Puerto Plata (Playa Dorada), you'll be a 1-minute drive from Playa Dorada and 7 minutes from Malecón De Puerto Plata. This beach hotel is 12.7 mi (20.5 km) from Sosúa Beach and 7.7 mi (12.4 km) from Cofresi Beach.
Make yourself at home in one of the 450 air-conditioned rooms featuring minibars. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.
Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Bar/Lounge
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Beach services
Smoking areas
Childcare
Business facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
midnight
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
Professional property host/manager
Pets not allowed
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Important information
-
You need to know
- A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24.
- A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1.
- Contactless check-in and contactless check-out are available.
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a fire extinguisher and a smoke detector
-
Minimal age
18
-
Spoken Language
English
Spanish
Nearby attractions
Playa Dorada Golf Course
0.5 km / 0.3 mi
Playa Dorada
0.5 km / 0.3 mi
Mount Isabel de Torres
2.3 km / 1.4 mi
Fun City
3.6 km / 2.3 mi
Lorilar Ranch
4.1 km / 2.6 mi
Long Beach
4.3 km / 2.7 mi
Isabel De Torres National Park
4.4 km / 2.7 mi
Cosita Rica Beach
4.8 km / 3 mi
Camacho Beach
5.4 km / 3.4 mi
U.S. Consular Agency in Puerto Plata
6.4 km / 4 mi
Malecón De Puerto Plata
6.4 km / 4 mi
Amber Museum
6.8 km / 4.2 mi
Independence Park
6.9 km / 4.3 mi
Museum of Taino Art
6.9 km / 4.3 mi
St. Philip the Apostle Cathedral
7 km / 4.3 mi
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
No room details available for this hotel.
Guest reviews
What other guests saying about Emotions by Hodelpa Puerto Plata
100
reviews shown
Jose
Extra for early arrival. Late check in- 3 hours later due to room not ready, tv never work. Restaurant reservations not available.
Emely
Bueno
Jose
Just enjoy it, everything is close by.
Raquel
Estamos muy felices las atenciones 10 de 10 tuvimos la atención de la Sra Abigail de relaciones públicas sus atenciones fueron muy especial muy atenta a que nuestra estadía fuera excelente y memorable la comida muy rica todo el ambiente en la noche todo nos encantó les recomiendo mucho las habitaciones del área de adultos si no van con niños porque se la pasarían genial pregunten por Abigail es la mejor
Luis
Me busto muchos la estadía
Rosario
Muy buena atención , la comida buena y variada me encantó su limpieza
Phil
First room assigned seemed ransacked then cleaned quickly. Door was damaged to the point you could see through wood slits. Asked for a room with a king bed, was offered a $50 upgrade. It was a better room but the jacuzzi didn't work. We were only there for a night and I wanted to use it. That was disappointing.
Mao Zi
This my second time at this hotel and has lost a lot of quality since the first time. Now if you arrived early before 3pm they make you wait in the lobby until 3pm, you cannot go to lunch or use the installation unless you pay then $10 dollar fee per person for early check in. I paid them the $10 pp so I can go to lunch and still have to wait to get my room at 4pm and the fee is suppose to be for early check in. First I got a room in the attic with low ceiling, it was very hot and AC was not working properly. have to go to the front desk to have my room changed, then got another room with water filtration and the room phone not working, water falling from the ceiling in the bathroom and was falling in my head while seated in the toilet. Food also lost a lot of quality. Very bad experience compared to the first time. Hope management can take measures correct everything and go back to how it was before.
jaime
No fue una experiencia agradable y
Rafael
The property is showing a need for repairs and remodeling. The room we stayed in had a continuous water leak through the ceiling of the closet and bathroom ceiling. I made customer service aware of this but no repairs were made during our stay. I discussed my disappointment with the customer service manager upon check out. I haven’t heard back yet.
Mercedes
Execelente
Ingrid
Ok el resort en es muy bueno, el servicios de los chicos que me tocaron excelente. Lo unico malo fue el baño de la habitacion que me toco la llave de la ducha necesita major upgrade y donde se enganchan las tuallas. Depues todo bien osea la comida supier buena. Los restaurante muy lindo y limpio. La playa 10/10. Se lo recomienod. Ya mas adeltan puede aregaln amgo tan minimo como dije.
Jorge
Clean room and great staff
Kenia
.
Michelle
Tuve una excelente experiencia en este resort. Desde mi llegada recibí un trato muy amable por parte de todo el personal.
Quiero destacar especialmente la atención de Abigail Valenzuela, quien fue muy amable, atenta y profesional, haciendo que mi estadía fuera aún más agradable.
Las instalaciones estaban muy limpias, bien cuidadas y el hotel tiene un ambiente moderno y acogedor. Disfruté mucho mi estancia y del excelente servicio recibido.
Sin duda, volvería y lo recomiendo totalmente.
Quiero destacar especialmente la atención de Abigail Valenzuela, quien fue muy amable, atenta y profesional, haciendo que mi estadía fuera aún más agradable.
Las instalaciones estaban muy limpias, bien cuidadas y el hotel tiene un ambiente moderno y acogedor. Disfruté mucho mi estancia y del excelente servicio recibido.
Sin duda, volvería y lo recomiendo totalmente.
Matthew
Very nice property, great staff
Braylyng
El staff era mixto unos muy amable otros muy rudos, Durante la hora del el almuerzo era una locura no habia personal suficiente para atender a todos Los huespedes pedias algo de tomar y nunca lo recibia. Las piscinas estaban sucias y para terminar la primera noche aparecio una cucaracha gigante en la habitacion, llame al personal por ayuda ya Que estabamos solos mi hijo y yo y le tengo asco y nunca fueron à la habitacion. Mi peor experiencia en un resort
Jorge
Swim up pool is the best part, food is subpar!
Carmen
Nature
Rosa Joanna
The food was terrible, and I was overcharged during my stay which I am disputing with my credit card company. I was also charged an additional $200 for Room Service with my bank ultimately showing a charge of $248 which I’m also disputing.
The room service was advertised as being available 24/7, but no one answered the phone. On my second day, after trying for approximately an hour and a half, someone finally answered. There was no menu available, so I asked what they offered for breakfast. I was told they had a Dominican breakfast and an American breakfast, so I requested both.
The Dominican breakfast came with small sausages instead of salami, Swiss cheese instead of queso frito, and no eggs. The American breakfast consisted of very hard wheat bread, slices of ham, and cheese. This was extremely disappointing, especially for an all-inclusive resort.
I spent approximately 45 minutes speaking with the General Manager, who insisted on “reversing my experience” and claimed that I was the first guest to complain. However, I was in Puerto Plata for an event, and many of the other guests stayed at this hotel as well. They also expressed dissatisfaction with the food and service.
I requested a refund for the $200 room service charge because the service was not provided as advertised, but my request was ignored. Overall, the food, service, billing issues, and the way my concerns were handled were extremely disappointing. I would not recommend this hotel.
The room service was advertised as being available 24/7, but no one answered the phone. On my second day, after trying for approximately an hour and a half, someone finally answered. There was no menu available, so I asked what they offered for breakfast. I was told they had a Dominican breakfast and an American breakfast, so I requested both.
The Dominican breakfast came with small sausages instead of salami, Swiss cheese instead of queso frito, and no eggs. The American breakfast consisted of very hard wheat bread, slices of ham, and cheese. This was extremely disappointing, especially for an all-inclusive resort.
I spent approximately 45 minutes speaking with the General Manager, who insisted on “reversing my experience” and claimed that I was the first guest to complain. However, I was in Puerto Plata for an event, and many of the other guests stayed at this hotel as well. They also expressed dissatisfaction with the food and service.
I requested a refund for the $200 room service charge because the service was not provided as advertised, but my request was ignored. Overall, the food, service, billing issues, and the way my concerns were handled were extremely disappointing. I would not recommend this hotel.
Milagros
Me encanta este resort! El administrador henry ulloa por profesional con sus visitantes volberia una y mil veces mas
anso
The room seem outdated the iron didn't work leaky ceiling in the room.
Edin
Buen lugar
Laura Maria
Tes
Ethan
Stating from the lobby, it was very pleasure , easy from the begining, the cleaning was good and attention un all areas.
Darling
Agradable, pero cosas a mejorar para una mejor estadía.
Dahonis
Poor service and poor lack of staff
Natalie
The food was cold and hard, i can never find a server anywhere, the bartenders looked like they don’t even wanna work there. I do not recommend this hotel AT ALL
Ana Yudy
La comida buena la atención también pero la bebida no es buena
Naomi
I wouldn’t recommend this hotel at all. The only okay thing was the food everything else is terrible. The hotel is not clean at all and the staff isn’t helpful. Worst experience
Yomairy
Todo bien. Tienen que poner un poquito más de variedad en las comidas
wendy
Restaurants were good, but we did not like the buffete, beach restaurant and bars, we didn't like the fees for early check-in
LUIS ARIEL
In general is good
Angelix Altagracia
Tuve una excelente experiencia en este hotel. Las habitaciones estaban muy limpias, cómodas y bien equipadas. El personal fue amable, atento y siempre dispuesto a ayudar. La ubicación es muy conveniente y las instalaciones estaban en excelentes condiciones. Sin duda volvería a hospedarme aquí y lo recomiendo a cualquiera que busque una estancia agradable y de calidad.
Jose
Best resort ever!!
Karina
Es la segunda vez que visito este resort y han perdido mucha calidad en la comida y en todo en comparación con la primera experiencia, ya ahora si llega antes 3pm no le permiten entrar a almorzar y lo hacen esperar sentado en el lobby al menos que page $10 dólares por persona por el early check in para poder entrar a almorzar y como quiera nos dieron la habitación a las 4pm. He visitado a mucho resort y ninguno hacen eso, todo le permiten entrar a almorzar y utilizar la instalaciones en lo que la habitación esté lista. También nos dieron una habitación que tiene filtración en el techo del baño.
eric
Unfortunately, the overall service from the staff was very disappointing. Almost every interaction felt incredibly forced and robotic. Whenever we needed assistance or were being served, it seemed as though the employees were only doing it out of sheer obligation rather than a genuine desire to provide good hospitality. It honestly felt like most of the staff didn't actually want to be there. Before transitioning into my current career in information security and project management, I spent eight years working in the hospitality industry. Because of that background, I know exactly what goes into delivering a great guest experience, and I also deeply understand how demanding the job can be. I always try to give staff the benefit of the doubt. However, having been on the other side, it's easy to spot the difference between a team that is just having a busy day and a team that lacks a fundamental culture of hospitality. What we experienced wasn't just exhaustion; it was a clear lack of care and proper training. There was, however, one major exception: Winston at the buffet. He was the only person during our entire stay who provided genuine, excellent service. His warmth and hospitality were a breath of fresh air compared to the rest of the team, and we truly appreciated his efforts.Aside from Winston's outstanding service, the general attitude of the rest of the staff made us feel more like a nuisance than valued guests.
Ralin
THIS HOTEL AND THE STAFF MEMBERSWENT ABOVE THEIR NORMAL DUTIES TO ENSURE THA OUR STAY AT THE PROPERTY WILL LEAVE US WITH UNFORGETTABLE MEMORIES. EVERYONE FROM THE GROUNDS KEEPER TO MANAGEMENT SHOWED US AN AWESOME TIME WHICH MADE OUR TRIP SO ENJOYABLE WE WILL BE RETURNING FOR BTEN DAYS NEXT YEAR . PLEASE CONTINUE TO MAKE THIS PLACE A VERY HAPPY AND ENJOYABLE STAY FOR EVERYONE
Clara
Nuestra experiencia fue muy agradable, excelentes atenciones
Matthew
Always a nice fun time here
engel
La atención al cliente tiene que mejorar muchísimo ya que es deplorable.
Jose
Where do I even begin… I was not impressed at all with my stay, my room had a leak from the AC condensation. They took forever to send someone up there when they said they did. Elevator also was out of order and mind you it was a 4th floor so bringing up the luggage was not easy up those flights of stairs without an elevator. Aside from that, the Buffett food was not the best, the eating area was extremely hot and did not have many fans as it should have to keep everyone cool while they sit down and eat. A lot to be desired at this resort, they need to step up their game. Also some of staff should to be more friendly and helpful- take charge.
Zwang
I am writing to express my deep disappointment with my recent stay, which fell incredibly short of the standards I experienced a year ago.
First, the customer service has severely declined. When I arrived at 1:00 PM, the front desk staff was arrogant and dismissive. Unlike last year, when early arrivals were kindly offered buffet access while rooms were prepared, I was rudely told I had to pay an extra $10.
Second, the resort lacks basic preparation for rainy weather. The grounds flood entirely when it rains, yet no umbrellas are provided in the rooms. Worse, the indoor floors become dangerously slippery. I witnessed a young child fall due to this hazard. When I brought this to the staff's attention, they barely acknowledged me and showed zero empathy.
The most alarming incident occurred at the beach buffet at 4:00 PM. The food was cold, the chicken looked burnt rather than fried, and most shockingly, I found a metal staple embedded inside my pizza (see attached photo). When I showed this to the staff, their response was dismissive and lacked any real urgency or apology.
Due to this poor service and serious safety violations, I will not be returning.
First, the customer service has severely declined. When I arrived at 1:00 PM, the front desk staff was arrogant and dismissive. Unlike last year, when early arrivals were kindly offered buffet access while rooms were prepared, I was rudely told I had to pay an extra $10.
Second, the resort lacks basic preparation for rainy weather. The grounds flood entirely when it rains, yet no umbrellas are provided in the rooms. Worse, the indoor floors become dangerously slippery. I witnessed a young child fall due to this hazard. When I brought this to the staff's attention, they barely acknowledged me and showed zero empathy.
The most alarming incident occurred at the beach buffet at 4:00 PM. The food was cold, the chicken looked burnt rather than fried, and most shockingly, I found a metal staple embedded inside my pizza (see attached photo). When I showed this to the staff, their response was dismissive and lacked any real urgency or apology.
Due to this poor service and serious safety violations, I will not be returning.
milton
Enjoy the all inclusive food options and not very fancy tof appease the appetite. Enjoy the private pool and the beach
Nelcy
Unfortunately, our stay did not meet our expectations.
When we arrived, the room was not properly cleaned. We found hair in the bathroom, which gave us a poor first impression. During our stay, there was also a water leak in our room for two days, leaving water all over the floor. We reported the issue to the front desk, but no one came to fix it, and we never received the extra towels we requested to deal with the situation.
The buffet food was good, but it definitely needs more variety. The menu was almost the same every day, which became repetitive during our stay.
One of the highlights of the resort was the staff. Several employees provided excellent customer service and were always friendly, welcoming, and willing to help. Their kindness made our experience better.
However, the pool bar was closed throughout our stay. Since it is the only bar serving the main pool, guests had to get out of the water and walk to another bar for drinks, which was inconvenient. I hope the resort addresses this because it has a noticeable impact on the guest experience.
The entertainment also needs significant improvement. The daytime activities were limited, the evening shows were not very engaging, and the nightclub lacked energy and atmosphere.
Overall, the resort has great potential, but it needs better room maintenance, quicker responses to guest concerns, more variety at the buffet, and stronger entertainment to provide the experience guests expect.
When we arrived, the room was not properly cleaned. We found hair in the bathroom, which gave us a poor first impression. During our stay, there was also a water leak in our room for two days, leaving water all over the floor. We reported the issue to the front desk, but no one came to fix it, and we never received the extra towels we requested to deal with the situation.
The buffet food was good, but it definitely needs more variety. The menu was almost the same every day, which became repetitive during our stay.
One of the highlights of the resort was the staff. Several employees provided excellent customer service and were always friendly, welcoming, and willing to help. Their kindness made our experience better.
However, the pool bar was closed throughout our stay. Since it is the only bar serving the main pool, guests had to get out of the water and walk to another bar for drinks, which was inconvenient. I hope the resort addresses this because it has a noticeable impact on the guest experience.
The entertainment also needs significant improvement. The daytime activities were limited, the evening shows were not very engaging, and the nightclub lacked energy and atmosphere.
Overall, the resort has great potential, but it needs better room maintenance, quicker responses to guest concerns, more variety at the buffet, and stronger entertainment to provide the experience guests expect.
Fiordaliza
Me gustó las limpiezas las habitacion buenas condiciones mejor las comidas en variación
ANGEL FABIAN
Todo bien, el tema del checking fue bastante lento, terminamos entrando 2 horas después de la llegada, pero en general todo estaba bien.
Mathew
Great service
Yohanny
Emotion es un lugar familiar, donde tanto padres como niños pueden disfrutar de su estadía. La comida es excelente. Mi único inconveniente fue que mi habitación estaba en un 3r piso y el elevador no estuvo funcionando durante mi estadía.
Adelso
Good
Sabrina
Todo bien
joice
Staff were amazing
Antonio
Dot not stay in this resort. its not worth the money, two tiny adults pool...two bars service alcohol and the one by the Beach don't ever had Dominican run like Brugal or Barcelo its not worth the money....the snack restaurant always run out of food and people always waiting.
Agripino
Bueno
Jorge
Clean room and great staff
Maureen
None of the elevators work in the entire resort. The pools are not clean. Hand towels and washcloths were not provided in the bathrooms. Our fridge was dirty because a Coke bottle exploded and they did not bother cleaning it. The toilet did not work when we arrived to our room. The shower had hair in it so they did not bother cleaning the shower properly. There is no where to place toiletries inside the shower or even a soap bar holder. The shower floor is not on an incline for the water to go toward the drain, so all the water pools in the shower and when you open the door it spills out into the bathroom floor. My brother’s room had a flickering light that was never addressed during the entire stay. The phone in his room did not work and was never replaced. The signal and WiFi do not work so good luck using your cellphone or using the internet during your stay. I also do not like all the pools close at 7pm. The staff was friendly but given all of the issues we experienced, we did not receive any apologies or receive any compensation, discounts, or refunds for our troubles. We paid $700 for a 2-night stay and they did not deserve not one penny. Worst resort I’ve ever stayed in. I will never come back to Emotions or any Puerto Plata resort. You are much better off going to Susua, Bavaro, or Punta Cana.
Cinthia
Not what i expected not a good experience food was terrible everything closes early why would u have a pool and close it at 7 no kids games.
lenin
las atenciones del personal fueron excelentes, la comida muy buena aunque un poco condimentada, si tengo una observacion, al momento de la reserva si ven que es familiar no poner en 4to piso aunque habia ascesor estaba dañado y lo estaban reparando justo el lunes dia que nos fuimos y fuimos por 4 dias 3 noches
Gladys
The only clean area was the beach. The pool was very dirty. There was even dental floss in the pool and toilet paper. I chose this resort because I had stayed there before, but the difference this time was not what we had experienced. They never had enough food in the snack bar and ran out ofice cream and other food in the buffet and didn’t replenish. Ran out of pool towels and had to wait more than an hour in the room to get safe working. Couldn’t use pillows because they were dirty. Noisy pl,
ELVIS
Hermoso apartamento y super limpio
robinson
The hotel was ok but it says all inclusive but most of the stuff is only for VIP, the best of best is only for vip so it wasn't all inclusive at all. When we check-in they were supposed to help us with the luggage and they didn't, they put it in front of the building and left and we carry all the luggage into 3rd floor building by ourself and the room that we stay the shower door was broken and it was hard to open and close, we reported it 3 times and they didn't fix it.There is only one good thing I can said about one of the staff his name is Hugo Mena he has an excellent customer service he answers all our questions
GLADYS
Pool with bar by main pool needs to be adults only, other adult pool gets crowded. Entertainment area on 2nd level for shows needs painting, upkeep. Towels in rooms placed on floors are very dingy looking should be bleached or replaced and for bathrooms toilets need new cocking.
Ana
The resort was ok considering how affordable it was. If you want to enjoy a decent time with family then the price is worth the stay. Drinks aren't that great but everything else was reasonable
Karina
La comida muy mala! No hay actividades súper aburrido! El baño caía agua del techo el blower no servía
Anthony
Todo esta excelente pero la comida no es muy variada
Jose
Huy ok
Javier
There was not a lot of variation in the food in the buffet, only three poor restaurants and Sunday they close the bars at 2am
Timothy
We really enjoyed our stay at this resort. Everything was amazing from the moment we arrived. The staff was friendly, helpful, and made us feel welcomed the entire time. The rooms were clean and comfortable, and the property was well maintained. The food was very good with plenty of options, and we enjoyed the overall atmosphere. It was also a great place for families and felt very kid-friendly. The service, food, and experience made our trip relaxing and memorable. We would definitely come back and recommend this resort to other travelers.
Richard
Could have more people who speak English for us who's English poco. No towels at the beach is ridiculous. And can you stop the sellers coming up to us while we are trying to relax and trying to take our money before we could get a drink. Be nice to have more people attending to us for drinks on the beach. It felt like free for all. The rooms were smaller and the members only looked more like Lifestyles which might a better choice. Good, but definitely not great! Try the Adults Only resort next door!
Thomas James Bullock
We had a wonderful stay at Emotions by Hodelpa in Puerto Plata. The resort is clean and well-maintained, and the staff is warm and welcoming. The beach was excellent—soft sand, clear water, and plenty of seating. The pools were also great, especially the swim-up bar and activity pool with music and entertainment.
The food was very good overall. The buffet offered fresh options, and we especially enjoyed the Italian restaurant, which we visited multiple times. The Dominican restaurant was good, while the Mexican was our least favorite. The coffee shop and beach bar were highlights, and the fried chicken at the beach bar was outstanding. The wine-and-cheese bar was perfect for a quiet, romantic evening.
Our room was spacious and clean, and housekeeping did an excellent job daily. The swim-up room upgrade is worth it. Guest services were also excellent—Celine was very helpful throughout our stay.
The one major drawback was aggressive sales pressure from Frank and Juan, who repeatedly approached us multiple times a day to sell resort vacation packages, even after we said no and expressed that we were feeling harassed. This felt very intrusive and impacted our experience.
Overall, we still enjoyed our stay and felt it was a good value, but the sales pressure was a significant negative.
The food was very good overall. The buffet offered fresh options, and we especially enjoyed the Italian restaurant, which we visited multiple times. The Dominican restaurant was good, while the Mexican was our least favorite. The coffee shop and beach bar were highlights, and the fried chicken at the beach bar was outstanding. The wine-and-cheese bar was perfect for a quiet, romantic evening.
Our room was spacious and clean, and housekeeping did an excellent job daily. The swim-up room upgrade is worth it. Guest services were also excellent—Celine was very helpful throughout our stay.
The one major drawback was aggressive sales pressure from Frank and Juan, who repeatedly approached us multiple times a day to sell resort vacation packages, even after we said no and expressed that we were feeling harassed. This felt very intrusive and impacted our experience.
Overall, we still enjoyed our stay and felt it was a good value, but the sales pressure was a significant negative.
Samuel
En verdad, el servicio estaba bueno, pero la comida no estaba muy buena
Richard
Everything good
Gladys
The staff was very attentive and always willing to assist The beach was very clean and beautiful.We stayed in the adult only building
And it was very quiet with the pool right outside the building.
And it was very quiet with the pool right outside the building.
Juan
Todo bien
José
Estuvo muy buena nuestra estancia, buenos espacios, buena comida y muy buenas atenciones.
reynaldo
La antecion al cliente es excelente
Amnys
Poor
Rainieris
No good resort
Peter
I liked the fact that we were right on the beach. The room was clean but it had an old smell to it. Housekeeping was excellent! The food was good. Overall I enjoyed staying at the hotel. The staff always assisted as needed and was pleasant. I do not drink alcohol so, I did not partake in the Bar.
Javier
Good
Zaida
Planning to visit again.
Juliana
Kid friendly
david
Enjoyed the stay !!
Jeidy
Very disappointing stay. The sink was leaking, the room had a bad odor and humidity, the air conditioning was damaged, and the minibar was empty upon arrival. The staff was also unprofessional. Overall, not the experience I expected and would not recommend.
Gabriel
This is just an average hotel, most of the guests are local with no manners. Additionally, the staff are not trained properly and the customer services is not good. The food in the buffet was ok, the Mexican and Italian restaurants were really good. I will never stay here again, just my preference.
Daniel
it was nice
REYES
The property was clean great staff the chefs did a great job and recreation areas were in close distance.Thanks to staff
Lisette
Have stayed here many times. Love it
miguel
muy poco servicio devén de areglar
Manuel
Viaje de pareja, nos hospedamos del 22 al 25 mayo x 3 noches, cuando llegamos hicimos check in súper rápido, nos guiaron a la habitación y cuando entramos no estaba el control del aire nos dijeron que lo reportarían y pasó hasta las 11:30 de la noche que volvimos a la habitación y llame que comenzaron a resolver, al final no servía el aire y pedí cambio a la 1:30 am. (Me pareció que esto lo hacen a propósito ya que nos encontramos con una pareja que le pasó lo mismo). En general me parece buen resort relación / precio, tienen varias piscinas, tres restaurantes que siempre están llenos (dominicano orégano, italiano amici y Lolita Mexicano) los domingo solo abre Lolita el resto permanece cerrado los domingos. El buffet me pareció bueno sin cosas extravagantes pero tienen menú básico variado. Las habitaciones y el hotel son amplios y limpias, hay un bar de snack en la playa desde las 10.30 pm, la playa es muy bonita, tienen dos bares, hay discoteca, cafetería, un bar de cervezas pero se paga por consumo, hay gym y spa pero este último se pagan los servicios.
En general recomendaría no hospedarse en una habitación superior familiar, recomiendan las solo adultos si van en pareja.
Me gustó mucho la atención del personal, es un resort para no más de tres noches ya que el resort no tiene mucho entretenimiento pero si es bueno para descansar y disfrutar de las piscina, playa y comida.
En general recomendaría no hospedarse en una habitación superior familiar, recomiendan las solo adultos si van en pareja.
Me gustó mucho la atención del personal, es un resort para no más de tres noches ya que el resort no tiene mucho entretenimiento pero si es bueno para descansar y disfrutar de las piscina, playa y comida.
Carlos Salvador
Terrible staff, not helpful and rude.
DULCE
Clean room and the staff was amazing
Samantha
Llevense de mi reseña , busque muchisimos tiktoks y lei todos los review que decian que este resort era buenisimo , pero la realidad es una completamente distinta!!!! , iniciando con que el asensor del edificio que nos toco solo funciono el primer dia cuando subimos nuestras maletas , el resto de la estancia estuvo dañado , la comida del buffet principal ERGO’s era malisima , solo se saco pude comer de ahi , un lomo de cerdo , unos pansitos con queso y un cerdo asado , luego? Todo super horrible , seguido de los restaurant de reserva para cenar , la primera noche fuimos a oregano ( el restaurante dominicano) SEÑORES QUE RESTAURANT MAS MALO! , desde el personal hasta la comida , pedimos chivo (que estaba bueno , pero a uno de nosotros solo le dieron hueso del chivo y cuando le dijeron al superior de eso , su respuesta fue “El chivo tiene huevo” ) sumemos una pechuga que pedimos rellena de platano maduro ( que de maduro no tenia nada el platano que tenia adentro y la pechuga estaba cruda).Lo unico bueno de la estadia fue el restaurante amicci , la comida super buena y el personal super amable , especialmente justino.
Quiero destacar que tienen muchisimas areas de pago , como el cafe( alli solo son gratis algunos postres que son malisimos, ya si quieres cafe son $4US y asi va , las paletas son a $5 y $6 us). En la playa tienen una heladeria del hotel donde tambien te venden el helado a $4 la bola.
Lo considere un hotel CON TODO SEMI INCLUIDO. En la hab de mi cuñado habian cucara
Quiero destacar que tienen muchisimas areas de pago , como el cafe( alli solo son gratis algunos postres que son malisimos, ya si quieres cafe son $4US y asi va , las paletas son a $5 y $6 us). En la playa tienen una heladeria del hotel donde tambien te venden el helado a $4 la bola.
Lo considere un hotel CON TODO SEMI INCLUIDO. En la hab de mi cuñado habian cucara
Rosanny
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Wendy
Ah mejorado al 100
Jose
The stay was great. Didn't like being harassed at the property to buy timeshares or at the beach to get a massage or hair braided ect. Other then that had a amazing time/stay.
Edwin
Amazing time, food was great, drinks were perfect, staff was awesome
Reyvin
Na
Rosa
Had a great time. They need to have better management whenever an issue comes up but overall it’s a nice resort. I would come back. Fun nights, dancing and karaoke 🎤 drinks ok but need to be elevated.
Location & surroundings
Emotions by Hodelpa Puerto Plata
Playa Dorada, Puerto Plata
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Emotions by Hodelpa Puerto Plata
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