Casa Marina Sosua, Trademark By Wyndham All Inclus

Dominican Republic , Puerto Plata
Sosua, Calle Dr Alejo Martinez
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100 reviews shown

10/10

Exceptional

09 Jun 2026

Cesar

Great location small issues with maintenance but easy to fix once staff is notified.

Friends

10/10

Exceptional

09 Jun 2026

Amanda A.

We had an awesome time at the resort, the food was amazing the only thing missing was a kids club. Overall it was EXCELLENT

Family_with_children

2/10

Poor

03 Jun 2026

Harold

Mi experiencia fue muy mala. Al llegar al hotel intentaron cobrarme una tarifa adicional por mi hija menor de edad únicamente porque es alta y aparenta más edad. A pesar de que es una menor, insistían en cobrarla como si fuera un adulto, lo cual me pareció injusto y poco profesional.

Además, la comida fue de muy mala calidad y el trato de varios empleados fue grosero y poco amable. En lugar de ayudar a resolver la situación, solo hicieron que la experiencia fuera más incómoda.

Lo más decepcionante fue que reservé a través de Expedia y no recibí ninguna ayuda efectiva para solucionar el problema. Me sentí completamente desamparada tanto por el hotel como por la plataforma de reservas.

Definitivamente no recomendaría este hotel y no volvería a hospedarme allí.

Family_with_children

8/10

Excellent

31 May 2026

Nicolasa

Me encanta la comida,las instalaciones muy limpias.
El personal no es atento en las áreas de bares y bufé no tienen servicio eficiente con agua y café
Entiendo que la propiedad esta 3n buenas conduciones,deben capacitar el personal

Family

6/10

Pleasant

29 May 2026

Evelyn

Me gustó la localización.

El restaurante del buffet es muy pequeño con poca variedad y poco personal para tantas personas, el área de la playa privada solo tiene 4 sombrillas que parecieran alquiladas porque algunos huéspedes le colocan pertenencias pero no utilizan los mismos.

Family

10/10

Exceptional

28 May 2026

Kristy

It was a 9 of 10 I loved the hotel the staff the ambiance everything was perfect! No complains a wonderful place to stay.

Friends

10/10

Exceptional

28 May 2026

Luz Emilia

Great services
Food excellent
Costumer service extraordinary
I really enjoy it. Already start planning next vacation for 2027 with full family

Family

10/10

Exceptional

27 May 2026

Ezequiel

great property, loved their jacuzzi by the beach!

Partner

10/10

Exceptional

26 May 2026

Isaias

Everything was good

6/10

Pleasant

25 May 2026

Amy

average overall

Family

8/10

Excellent

23 May 2026

Alicia

The space itself was lovely. I absolutely love the resort itself, especially how spacious it is and the large number of pools, bars, and jacuzzis available throughout the property. I’ve stayed at this resort several times before, but on these occasions, the rooms were never particularly impressive to me. The smell of the bed sheets was not very pleasant, and I noticed some hidden broken details in the room, which was disappointing. When you pay for a good room and overall receive one, these small issues still take away from the experience.

On the other hand, the food was good, although there was not a huge variety. However, this was not really a problem for me. In addition, the staff was excellent and very attentive. I truly have no complaints about their service.

Family

10/10

Exceptional

20 May 2026

Lilibelkys

Thank you will come again my husband had a wonderful birthday

Partner

2/10

Poor

11 May 2026

Lester

Staff needs better training and dealing with customer requests. They need to have a back up plan when their system is down. The food was great.

Partner

8/10

Excellent

10 May 2026

VIVIANA

It was good. A bit too crowded for my taste, but overall it was Ok.

Partner

6/10

Pleasant

29 Apr 2026

Francisco

The best about this stay was the variety in their food menu. Although breakfast was simple, their lunch and dinner options were extensive. Besides the teatre, there were no other attractions/shows so it was very boring. No inside pool bar, and the other bars were far from the pools. The proporty was wheelchair accessible, but the bathroom inside the room was not.

Overwall, the property was boring, overrated and pricey.

Family

6/10

Pleasant

27 Apr 2026

Yaelis

The location itself was very nice and enjoyable, but the hospitality could definitely be improved. On several occasions when we asked for assistance, the staff seemed indifferent and unhelpful. When we requested a change of bedsheets due to visible stains, they gave a a hard time we experienced a long delay before anything was done. This unfortunately took away from what could have been a much better overall experience.

Family

6/10

Pleasant

25 Apr 2026

Cynthia

It was ok

Family_with_children

10/10

Exceptional

18 Apr 2026

Jose Angel

clean room very nice ocean view

Partner

6/10

Pleasant

18 Apr 2026

Michael

Stay at the iberostar, same price better amenities

Partner

6/10

Pleasant

15 Apr 2026

Gissette

Fresh

Family_with_children

4/10

Poor

14 Apr 2026

Germania

location beautiful pool beach ext. but rooms are old and in bad condition.

Family_with_children

6/10

Pleasant

14 Apr 2026

Glenda

Check in was a breeze, room was ready earlier and issue with ocean view was fixed immediately. Entire hotel is outdated and although cleanliness needs to be improved (dust in vents and common area fans), it needs an entire renovation (deteriorating walls, room furniture, walkways, lounge chairs, etc.). Entertainment is subpar, be very mindful that some night entertainment is not appropriate for kids. Food is repetitive at buffet, and you have to line up before 10am to make dinner reservations at either a Mexican or Italian themed restaurant daily. (You will most likely miss dinner at either on check-in date.) Lights went out a few times and generator kicked in immediately.

Friends_and_family Family

2/10

Poor

13 Apr 2026

Iliana

The customer service experience was horrible. They had no manager on property. The staff member all had different thing to say. The rooms didn’t have a way to secure the door from inside. The food was ok.

Family_with_children

4/10

Poor

12 Apr 2026

Suzi

Lobby staffs, unfriendly, unprofessional looks like they are overwhelmed. They are not willing to understand or work with you. We booked 2 ocean view rm w/2 beds. Were given 2 rooms with kings. That’s all they have available they said. Even they charged us for it already. They cannot do anything as we booked through Expedia and not with them. However, we can go back the next day and check with them to see if they would have a Oceanview room available with two for full-size bed. Breakfast and lunch were OK nothing to brag about bars staffs appeared to be overworked in stressed only one bartender per bar. when it comes to the ocean view, it is beautiful. overall, I would not recommend this place to anyone based on my experience, but the previous was amazing. They recommendation is for a staff members to be more customer. Focus customer friendly won’t won’t listen and work with the customers and see alternative. Don’t just rush to charge that they cannot undo the outcome of the stripped when it comes to room accommodations. We ended up one room with King side bed with ocean view even though we paid for two beds instead of one and they had a roof with just pool view with two bed they can’t un charge us for Ocean view because we already paying and that we went through Expedia.

Family_with_children

10/10

Exceptional

09 Apr 2026

yakoub

Really nice resort, all inclusive!! Beach was very clear and staff were very friendly

Partner

4/10

Poor

05 Apr 2026

luciana

The alcohol was horrible you couldn’t even drink any of it. We had to go out buy the alcohol at supermarket to be able to drink it. The bartenders were nice but not enough of them to be efficient for the amount of people at the resort. The system of how to make reservations for the restaurants was only on certain time and you had to get up super early to form the line. The quality of the food in restaurants were just ok editable. The food at the buffet was good choices and decent quality. The towels for the pool one was allowed to get at one location only and only for certain about time and if you lost it $15.00 to replace the towel. The resort didn’t have enough beach chairs or umbrellas for shade at the pool or beach. The pool area didn’t have swim up bar which was ok if only they had waiters by the pool to get your drinks or enough bartenders to not form such huge line just to get water or horrible drink you couldn’t even drink. Overall the place was located by the beach with beautiful view. My room was very musty and needed upgrades. The air conditioning was on and off throughout the nights. I did have a roach in my room one night.. overall experience I would not recommend or return to this resort unless the turn over to new management was to up keep the resort. The staff were friendly and polite.

Friends

2/10

Poor

01 Apr 2026

Jeremy

Poor treatment by the staff. Air conditioning and electricity weren’t working in the room, the bartender was terrible and my family and I were ignored by them many times. This is the first time I have an experience like that

Family_with_children

10/10

Exceptional

28 Mar 2026

Pedro Jacinto

Everything was good

Family

6/10

Pleasant

26 Mar 2026

vern

The staff was amazing! The receptionists, cleaning crew, restaurant workers, etc., were all kind and helpful. Also, the location, right near the ocean, was awesome. If you enjoy being right next to the ocean, this is the place. Lastly, for being all-inclusive, I thought the food was pretty decent, not great, but decent.

On the other hand, my room was definitely dated. The shower barely had any water pressure, and the mattress was very uncomfortable when sleeping on my back or side. My preferred positions. For reference, I am 6’1 and 180 lbs.

Lastly, visitors are not allowed to see you at this hotel. Knowing the area a little, I believe that this a good rule. However, keep that in mind if you wish to see family or friends in the area.

Self

8/10

Excellent

26 Mar 2026

rachel

absolutely lovely breakfasts each day during my stay. The only issue was with getting extra room towels and having my room cleaned. It was done, just a day later. Staff was lovely and helpful when the language barrier was not so prevalent. Overall, I would return again, not too big of a resort that you get lost, yet still seems spread out~

Self

10/10

Exceptional

25 Mar 2026

Rhonny Dahel

Good

Family_with_children

8/10

Excellent

21 Mar 2026

LESLIE

I Love this place outside the room but that's how it has been for the 24 years I have been going! I hope it would have gotten better but they don't care because there was not one empty room in the place because of the Canadian omission from Cuba. I was sad service was lacking. Too many people and getting a glass of water with your meal was a project. The restaurant reservations unless you were on line by 8 am scoring a spot at a reasonable time was not possible. The buffet was good as usual for all inclusive. The grounds are beautiful and the pools and bars are great. The rooms like I said well... No hot water for 5 of 6 days. Zero water pressure it trickled on you. No one cared. Air Conditioning said 20 degrees but slept sweating with no blankets every night. They came to room and show you it said 20 but it should be freezing if that was true. Asked to have sheets changed due to bites all over our bodies never done. 2 nice housekeepers came a midnight to help us out on a request we asked for at 2pm. Still itching 😩. No security lock on front door. No live TV had to use apps. The free Internet was good for all those people. Safe was free now which was great. Access to my favorite beach was through Select Area. Green flag almost every day was awesome. No beach chairs even with Chair police who were useless.They allowed towels with no bodies for long hours. Beach towels cheap now and always damp. The rooms need TLC and more beach chairs a must & Ceiling fans a must.

Friends_and_family Family

8/10

Excellent

20 Mar 2026

Arush

Good place

Friends

6/10

Pleasant

20 Mar 2026

Matthew

N/a

Friends

2/10

Poor

17 Mar 2026

Eric

I booked a stay at Casa Marina Sosua expecting a relaxing vacation, but it turned out to be a very disappointing experience.

From the moment we arrived, there were serious issues. When we entered the room, there were what appeared to be blood stains in the bathroom and near the hallway entrance. On top of that, the shower was in poor condition—the shower head was loose and fell while I was using it.

The food situation was equally bad. We tried both the reservation-based restaurants and the buffet, and the quality was extremely poor. The meat, in particular, tasted heavily processed—similar to canned hot dogs—and overall, the food felt unappetizing and poorly prepared. Even the drinks were disappointing—they tasted like watered-down concentrated juice, with excessive dilution that made them flavorless.

Customer service was also lacking. Most staff seemed uninterested and unhelpful, which made the experience even more frustrating. The only positive interactions we had were with the receptionist and a supervisor who genuinely tried to assist us.

The one highlight of the property is the view—it’s absolutely beautiful, and we truly wanted to enjoy our stay. However, the overall conditions and service made that impossible. Fortunately, we contacted Expedia, and they were able to relocate us to another resort.

Overall, I would not recommend staying here based on our experience.

2/10

Poor

14 Mar 2026

Antoine

The staff wast too friendly! No hot water at the sink . When I called to fix the issue , they told me to be patient and never came and fixed the issue for the duration of my stay. Not a great place to stay for me at all !

Self

10/10

Exceptional

14 Mar 2026

JAIRO

All in one very happy with my stay here, the people here treat you really nice love all on the hotel, food is perfect, will be come back for sure
5*
Thank you Casa Maria

Family_with_children

6/10

Pleasant

13 Mar 2026

Reginaldo

Kind off

6/10

Pleasant

13 Mar 2026

Cleyon

It’s worth cost we paid. Friendly staff, low key, the property is situated in the town. It was easy to go out and walk around …no hassle. Lots of positives. Negatives.. it’s probably better bringing your own towels for the pool, making reservations can be a hassle, depends on who you talk to at the front you receive little information on what activities and stuff is offered. The owness is left to visitor to find out. Food is okay. Jacuzzi was advertised as amenities but this is not so.

Family

8/10

Excellent

13 Mar 2026

Keith

Great room and view of the ocean. Went to 9:30 -10 in the morning and they had no pool towels available. I would think they should own enough towels to equal the properties occupancy. Went to guft shop and purchased 2 beach towels. Its the small details that matter. Disappointing.

10/10

Exceptional

07 Mar 2026

Braden

The staff were very friendly and welcoming. Our room was pretty clean and we had no problems. I thought the resort in itself was very nice for the price.

Partner

2/10

Poor

04 Mar 2026

Stephanie

This resort only the pool club and food is good. Staff is ok. But I made a reservation with a king size bed and got a room with two full size beds when it was only me and my husband. Also the bar is too far from the pool. I wouldn’t recommend it to anyone.

Partner

8/10

Excellent

01 Mar 2026

Gennadiy

Thank you to the Orbits and Expedia, the fix the problem.

Family

2/10

Poor

28 Feb 2026

Kate

Horrile

Partner

8/10

Excellent

28 Feb 2026

Patrick

Room was Clean. My refrigerator did not work my whole stay. I advised front desk 2 times and it was not fixed. Food, drink, view all good. 2 days with cold shower.

Friends

10/10

Exceptional

26 Feb 2026

Orlando

Excellent

Self

4/10

Poor

24 Feb 2026

natalya

JUST CAME BACK

Honest review

Cons:
when you arrive -there is no introduction at the front desk, they dont give you any information where everything is, what time dining and intertainment starts. Very incompetent.

Expect only 1 key per room. They dont care if you have 4 people in a room.

The highly advertised jacuzzi on the reef - out of three, only one worked.

If your room is on the 3rd or 4th floor - they expect you to take your own luggage up there, i had to find a guy who works there to help me, but non of this was suggested by staff. I saw many guests lifting up their own luggage up the stairs.

Do not shower from 5-6pm - there is no hot water.

Expect 45-60 minute wait time to make a resevation to their restaurants. You will stand in a long line. Only One person taking reservation for about 100 people. You cannot make reservation for the whole week. REDICULOUS!

If you made a reservation to seafood or mexican restaurant - be prepared to wait for your food to be ready in 45 min to 1 hour. There is only 1 cook, who makes food on one frying pan.

There is very little light outside so at night be careful walking, i had to literally look down as i walked. Pavement is very bad and uneven and if you are bringing a walker - be extra careful.

They dont have pool towels for everyone. Sometimes the wait for fresh towels was a a couple of hours. INSANE! We had to reuse same towels sometimes for two days.

10/10

Exceptional

23 Feb 2026

Aida Luz

My room was always very clean, thanks to Amparo. Food at the Batey restaurant was great.

Partner

6/10

Pleasant

23 Feb 2026

Graham Owen

Room was regular for an all inclusive. It took several hours for us to learn how to use room key to turn power on in the room, 3 trips to the concierge to report. Food was less than attractive and line up for daily al a carte was a bit much, ended up eating in Sosua for most meals. Weather and Beach was beautiful, but wont be back to this location again.

Partner

6/10

Pleasant

23 Feb 2026

Savannah

Food was terrible

8/10

Excellent

19 Feb 2026

Anyolina

My family and I have a great time just few days,staff super friendly,food was good.

10/10

Exceptional

17 Feb 2026

Amanda

It was a lovely resort, the drinks and restaurants were really great. Go to the buffet for lunch and not the snack shake, so many better options. people do ternd to hoard the loungers, so get prepared to not get one.

Partner

4/10

Poor

15 Feb 2026

Samuel

The staff was lacking

Leisure Partner

6/10

Pleasant

02 Feb 2026

Hugo

Staff was cool , and rooms could be nicer. But great time if you just want to relax and enjoy the weather.

Leisure Partner

8/10

Excellent

29 Jan 2026

Charosky

Good

Leisure Friends

10/10

Exceptional

21 Jan 2026

Dania

My stay in casa marina was good my room was great. The only thing it was the food they didn’t have much to pick from. everything else it was great. The people were nice recommended. The Jacuzzi was great seeing the sunset. I love it. I really recommended.

Leisure Family

10/10

Exceptional

20 Jan 2026

Anthony

Check in was a very smooth process and great customer service

Leisure Self

8/10

Excellent

19 Jan 2026

Luis A

It was very nice hotel. The staffwas very nice. The view was excellent. The only problem i saw at the bars, People had to wait long time to get a drinks, long line. All bars áreas look like they have to control de drinks, or they don’t have personal ‘s enouf to do fast and better services.

Leisure Friends

8/10

Excellent

16 Jan 2026

Larry G

Check-in was chaos! The staff was courtesy and room was fine. The food was good, only did the buffet.

Leisure Family

10/10

Exceptional

10 Jan 2026

Kyle

The staff was very pleasant

2/10

Poor

09 Jan 2026

JOSE

This property is trash rooms are trash service is trash i won't never recommend to no body i will do a costumer or costumer report to hotel administrator

Business_and_leisure

6/10

Pleasant

06 Jan 2026

marina

Room was in so so condition, c

8/10

Excellent

05 Jan 2026

Johnetta

Courteous staff

10/10

Exceptional

02 Jan 2026

Julie

Clean and friendly staff. Good food with a wide variety

6/10

Pleasant

02 Jan 2026

Lucero

All the kitchen, entertainment, and housekeeping staff were very kind and polite. However, the bathroom had mold, and the tea and coffee area was often messy and dirty. Additionally, the entertainment activities lack clear scheduling, organization, and creativity.

Family

8/10

Excellent

01 Jan 2026

Warren

yes

Family

6/10

Pleasant

31 Dec 2025

Jose

The place is beautiful

8/10

Excellent

30 Dec 2025

Yanira

Visited with a friend an d our teen daughters. Enjoyed the property.. room had a nice view to front pool and beach. However they had connecting gate close and did not allow access to the beach which is a public beach but it’s a nice beach with locals.

Leisure Friends

10/10

Exceptional

30 Dec 2025

Farid El

Everything was great

Leisure Friends

10/10

Exceptional

26 Dec 2025

Mario

Loved it

Self

8/10

Excellent

24 Dec 2025

martin

Love it , everything was clean , the staff were friendly it was ok i will come back again.

2/10

Poor

22 Dec 2025

Adelso

Leisure

2/10

Poor

20 Dec 2025

Richard

The staff at Casa Marina especially at the front are very, very rude. They didn’t take your time to explain what I was signing because everything was written in Spanish. I don’t speak Spanish.

Leisure Self

10/10

Exceptional

19 Dec 2025

jorge

Everything was good

10/10

Exceptional

11 Dec 2025

Jose A

Viaje en pareja, se pasó espectacular, las comidas, personal atento y amable, las piscinas, la vista del cuarto con vista al mar un 10.

Leisure Partner

10/10

Exceptional

08 Dec 2025

Larry

Very clean and comfy

10/10

Exceptional

07 Dec 2025

Cristina

The staff was amazing, very attentive and always with a smile. The food was very good with many healthy options. The room was clean and spacious. I had the best massage at the spa. We enjoyed our stay very much and will be back soon.

Leisure Family

6/10

Pleasant

06 Dec 2025

Amy

Rooms need dressers to put clothes in! Staff could speak/understand more languages to accommodate guests. Food not so great!

Leisure Family

8/10

Excellent

05 Dec 2025

Sherley

My partner was skeptical about this place because people speak very negative about the service but we did the reservation with the black Friday sales to give it a shot and it was good, not great but good. We got a ocean view room, food in general was alright but the la carte Mexican restaurant was delicious. Staff was kind. karaoke and club was a whole vibe. We did enjoy it, specially with the pricing.

Leisure Partner

8/10

Excellent

05 Dec 2025

Raudy

Everything was good

Partner

10/10

Exceptional

04 Dec 2025

Katherine

Muuuuy bueno nos encanto.

Leisure Partner

4/10

Poor

02 Dec 2025

JACQUELINE

Everything was beautiful for the exception of the room and bathroom. There was mold in the rooms. We changed rooms and still the rooms had mold on the walls and bathroom. Paint chipping from the ceiling. Badly kept. Cleaning was not adequate

Leisure Family_with_children

8/10

Excellent

01 Dec 2025

Salustiano

Good

10/10

Exceptional

01 Dec 2025

Jorge

This has a great atmosphere, within walking distance of a variety of services, staff is very kind and helpful, rooms are spacious and comfy, all kinds of excursions and trips available, gift shop, even overnight restaurant. Loved my stay, highly recommended. Thank you.

Leisure Self

8/10

Excellent

01 Dec 2025

Carlos Eduardo Moreira

Yes

10/10

Exceptional

30 Nov 2025

Gabriel

Rooms are a little outdated but room service and great support from overall staff…

8/10

Excellent

28 Nov 2025

Cody

Pros: location, views, size of property, food was flavorful, walkable to town
Cons: horrible snack bar, lack of options between meals, no swimup bar, few bartenders, need soda guns vs out of 2 ltr bottles, lack of options in coffee bar, lobby staff were rude.

Leisure Partner

10/10

Exceptional

28 Nov 2025

Ramona

I love the property ocean view and plants and trees Very quiet and relaxing. But the food was very different Not like years before when the food was more traditional to the island

Leisure Partner

10/10

Exceptional

27 Nov 2025

Rafael

Muy bueno

8/10

Excellent

26 Nov 2025

Maria Bernarda

They now offer free wifi internet for everyone!

Leisure Family

10/10

Exceptional

26 Nov 2025

Michele

No the room wasn’t spotless but clean staff is great

10/10

Exceptional

23 Nov 2025

Kenia Carolina

The rooms are beautiful and comfortable, the staff is so gently and fun.
My family and I are very happy to come and our vacation time was wonderful. Beautiful beach .

Friends_and_family Family

6/10

Pleasant

20 Nov 2025

Nellie

The front desk staff was not that welcoming
And hard to reach reception by phone.

Leisure Family

10/10

Exceptional

18 Nov 2025

Daniel

Beautiful

10/10

Exceptional

17 Nov 2025

Jose

Amazing! We only stayed one night. Service was great. The food even though it wasn’t like a huge options, but the taste was delicious. Overall its a very good resort for the price.

Leisure Family

10/10

Exceptional

10 Nov 2025

Denise

The room was very clean,so was the people

Leisure Friends

10/10

Exceptional

05 Nov 2025

Alexis

I recently stayed at Casa Marina resort and had a fantastic experience! The beach was stunning, the amenities were top-notch, and I loved how close it was to town. I will definitely be coming back in the future.

6/10

Pleasant

04 Nov 2025

Melba

The service is poor, front desk
The acces to water bottle only in the room.

10/10

Exceptional

03 Nov 2025

Jonathan

Amazing food and views

Leisure

6/10

Pleasant

26 Oct 2025

Deivys

Hi, to whom it may concern;
As a recurring customer I would say that they can do better with the food, having better meals will defenilly make this beautiful, well located resort much better. At my last stay I did not have a good impression at the counter when checking in. the lady behind the desk wasn't friendly., I understand the local customers (Dominican as myself) can be annoying and demanding as the reputation we create by being happy, exaggerating happpy unfortunately. BUT, that's how we stand out and get loved all over the world except in our own country by our own people, confusing, I'll say since you (the staff) from management to counter clerk, janitor or whatever duties you get assigned. You must behave and treat the customer with attention and respect, otherwise it'll feel discrimination. in general speaking.
Thank You

Leisure Family_with_children