Name: Viva Heavens by Wyndham, A Trademark All Inclusive
Address: Playa Dorada Complex, Playa Dorada, 570000, DO

6/10

Pleasant

23 Jul 2026

Candida

Necesitan trabajar más en la limpieza y el servicio al cliente

10/10

Exceptional

20 Jul 2026

Alissa

Excelente hotel, sin duda volveríamos!!

Family_with_children

10/10

Exceptional

18 Jul 2026

Bedarina

Estaba todo genial, más variedad en la comida, para los alérgicos al mariscos

Friends_and_family Family

4/10

Poor

17 Jul 2026

shantel

Great customer service. The bed sheets was damp. The food wasn't good. Entertainment wasn't good. Bored all inclusive. Needs better food and entertainment.

Partner

2/10

Poor

17 Jul 2026

Cricela Auxiliadora

Property needs updating. Our room had a leak for 2 days and nothing was done, housekeeping just laid towels in the floor. You could smell mold and even so they refused to switch us to a different room.

Family

8/10

Excellent

13 Jul 2026

Blanca

El personal nesesita estar mas atento a las nesesidades del visitante en los comedores ni nos tomaban en cuenta ni acercarse a preguntar si nesesitabamos algo se que es buffet pero en otros lugares turisticos el personal es mas atento

10/10

Exceptional

13 Jul 2026

Luz

Staffs were very helpful, cheerful and professional.

Family_with_children

8/10

Excellent

13 Jul 2026

nory

The hotel has great vives

Family_with_children

10/10

Exceptional

11 Jul 2026

Joshua

It was an amazing visit and lovely people around

Partner

10/10

Exceptional

10 Jul 2026

Karen

Todo super excelente y la atencion super genial

Partner

10/10

Exceptional

08 Jul 2026

Blanca Deisy

Me gusto que es un lugar pequeño pero muy acogedor, muy buen lugr para descansar y también pasarla bien, ame el jardin que lleva a la playa y tambien al llegar a la playa. La persona de limoieza que se encargo de limpiar nuestro cuarto ella super linda y atenta, encargo realidad nis gusto el trato y muy buen precio. Lo unico que deberian de cambiar son los paneles de las orillas de una parte de la alberca, de ahi en fuera todo bien.

10/10

Exceptional

08 Jul 2026

Ramon

Food the people are great

Family_with_children

10/10

Exceptional

07 Jul 2026

Rosa

Excellent customer service, I recommend to everyone to go the resort. I love it.

Family

8/10

Excellent

06 Jul 2026

Desiree

All staff but one made the whole stay amazing. The entertainment crew, kitchen crew, security, and front desk work around the clock. Shout out to the spa crew, they were amazing as well. The owners must invest in overall improvements to the facilities. The hallway was always wet, not only due to the pool traffick, but also because the place leaked. Our toilet was leaking all over. They came to fix it but we had to put beach towels down daily and after every use. The Maintenance lady came and cleaned the place spotless daily, but if we showered or used the toilet the bathroom would flood. It was an overall family-friendly atmosphere. I enjoyed the daily food themes, but the select restaurant food was not all that. My favorite was the Dominican food night at the main hall. We were able to actually enjoy the culture and native food. They were excellently prepared and so flavorful. They had many food sections, which were good after many disappointments with some of the restaurant menus. Again, the staff makes the place magical. The owners need to improve the backup generators to cover all rooms’ AC. A particular manager who was fresh with me when I inquired about their safety protocols during a daylong blackout across the complex- needs training on the choice of words while answering questions from a customer. Other than that we had a great week celebrating my bday. A picture of the manager follows.

Family_with_children

10/10

Exceptional

06 Jul 2026

Darleny

We really enjoyed our stay! The best part was the amazing entertainment—there were activities for both adults and kids all day long, so no one ever got bored. The room was clean, the staff was welcoming, and the resort had a great atmosphere. The only thing that could be improved is the Wi-Fi, as it was quite slow. Other than that, everything was excellent, and we would happily come back

Friends_and_family Family

6/10

Pleasant

05 Jul 2026

Divanny maria

.

Family_with_children

8/10

Excellent

04 Jul 2026

July

Es un hotel bueno,familiar. Todo estuvo perfecto la comida poca variedad pero muy buena, las habitaciones bien todo me gustó el único inconveniente fue a la hora del chekeo pork piden los pasaportes y no lo teníamos con nosotros es política nueva nunca había pasado eso. Lo demás muy bien!

Family_with_children

10/10

Exceptional

26 Jun 2026

Cecilia

Friendly Staff

Family

8/10

Excellent

24 Jun 2026

Brent

Beutiful property easy access to the beach

Friends

6/10

Pleasant

21 Jun 2026

ROBERT

Weeks prior to my arrival talk to the people in reservation explain my situation that my fiancé already lives in the country. They said no problem when you get here, you can add her to your room….. once I got there they told me I couldn’t add her to the room. I need to get a hold of Expedia, etc. and my fiancé was too young which the way I interpreted it. She was too young or I was too old and they basically was saying my fiancé was a prostitute or a street girl the room I paid for it was for a king size bed. They told me that isn’t what I paid for it first available showed her on my Expedia app and she tried to tell me it was another policy and that’s not how it worked.

Partner

4/10

Poor

21 Jun 2026

Fernando

Things you should know before taking this trip.

Mexican reservation dinner was the best out of all restaurants and the only restaurant staff that seemed to like their job.

Cons: No bottled water, you’re able to grab water from a filter in the hallway.

My worst moment is when I asked a member that was frying chicken in the buffet if he knew the sauces of the pasta as the pastachef went to go get something he said the red one is spicy so I asked him like really spicy and he dipped HIS finger in the sauce tasted and said yes. I was in shock !

The hotel is ok, would I go back probably not but mainly because all the staff seemed miserable. Only a selected few maybe 5 cracked a smile here and there.

The walk to the beach isn’t horrible but it you’re traveling with kids i suggest bringing a stroller.

They should have more umbrellas by the pool but the few that they do have mold on the top if you looked up.

Overall if you’re looking for a budget friendly resort its ok but don’t expect smiles, or a simple hello or good morning.

Room was clean, the fridge only consist of 1 coke and 1 sprite that they don’t refill.

Family_with_children

10/10

Exceptional

21 Jun 2026

MAXIMO

The staff were awesome

Family_with_children

10/10

Exceptional

14 Jun 2026

Yoliset

Very quite place to relax and lay back from the city craziness. For the deal we got it was an amazing experience. We are going back for sure. The food was really good too, variety and well done. Honestly, nothing to complaint about it. I recommend it. This was my first experience in an all inclusive resort, and I am glad I did it. Very satisfied.

Friends

10/10

Exceptional

10 Jun 2026

Abigail Louise

Great location. People from all over North and South America visiting. Perfect size for our family to relax and enjoy.

6/10

Pleasant

09 Jun 2026

Victoria

Overall, my stay was okay, but it wasn’t anything particularly special. The resort itself was nice enough, but the food was a bit disappointing. I found myself mostly eating snacks and bakery items throughout my stay because the main dining options didn’t really stand out.

One of the highlights was definitely the staff. Everyone was attentive, friendly, and worked hard to make guests feel welcome. I also really appreciated the hotel’s willingness to accommodate me when I experienced some travel hiccups, which helped make a stressful situation much easier to manage.

The drinks were decent, but nothing memorable. I also wish there had been a larger pool and more activities geared toward adults, as the entertainment options felt somewhat limited.

Overall, while I had a pleasant stay and appreciated the excellent service, there are a few areas that could be improved to make the experience more memorable.

Family_with_children

10/10

Exceptional

08 Jun 2026

Massiel

Great experience with family!

Family_with_children

10/10

Exceptional

27 May 2026

Agnes

lack of elevators was the only downside to the resort if you have walking issues, otherwise food was excellent, and so were the staff. Entertainment fantastic, so much better than at Punta Cana. Will certainly revisit. Desk manager Sofia extremely accomodating, housekeeper Mercedes wonderful.

Family

10/10

Exceptional

23 May 2026

Marshall

It was clean, hot water, food was good….and I doubled up on the Tequila shots. Service was also good I tipped the bartender when I checked out…for the price I was satisfied

Self

6/10

Pleasant

20 May 2026

Celenia

No me gustó la comida en general, poca variedad, la playa lejos, los camareros del buffet no muy atentos , no entretenimientos en las noches solo la disco a las 11pm , la bebida de la más barata . En fin , no vuelvo .

Partner

10/10

Exceptional

20 May 2026

Carmen

Everyone was very pleasant but the drinks are very limited if you are not a member I will not recommend it if you are not a member

Friends

8/10

Excellent

17 May 2026

Valerie Gail

This was a very pleasant place to stay, very beautiful

Family

10/10

Exceptional

12 May 2026

Adrian

Como cuidan el medio ambiente teniendo mascotas y no permitiendo envases plasticos. Proveen agua filtrada con ozono. El personal en general muy atento. La comida deliciosa y variada. Todo esta cerca habitaciones, buffet, gimnasio, discoteca, cafeteria, el lobby y excelente servicio de taxi. Haré mis reservas en el.furo en este hotel.
Lo unico fue que me quería quedar 1 dia mas, pero Expedia me dijo que cancelara la reservacion y la volviera a hacer. Total descortesia. Haré mis reservas en el futuro directo en el hotel, sin intermediarios.

Family

10/10

Exceptional

05 May 2026

Elpidio

He visitado otras localidades del grupo Wyndham (2 veces ViVA Dominicus La Romana) pero esta me dejo sorprendido, especialmente en los diferentes restaurantes y su variado menú. Una gran variedad de actividades deportivas y buena animación. Algunos aspectos de mejora (Comunicación interna para el tour de bicicleta, actividad del teatro, en mi percepción, le faltó chispa) pero aun así un 4.5 de 5. Servicio muy bueno y personal atento.

Friends_and_family Family

6/10

Pleasant

04 May 2026

Alfonso

There was a river next to the resort needs to be cleaned and maintained people love nature and wildlife

Self

8/10

Excellent

02 May 2026

Rebecca Jane

The buffet was the same night after night and none of the food had enough flavor. My son and I added salt to pizza! The other restaurants which you had to reserve were much better. Also no elevator, so we had to walk up to our third floor room. The room was very spacious and nice. The staff was very helpful. It is also a little walk to the beach.

10/10

Exceptional

02 May 2026

Timothy

Unbelievably staff. Good ac. Bar was good.

Partner

10/10

Exceptional

28 Apr 2026

Jermane

Great value overall.

Self

6/10

Pleasant

17 Apr 2026

Maria

The condition of rooms was not perfect. We had a room with an extremely loud air conditioner, the sliding patio doors were hard to operate. The rooms were spacious, lucking an extra dresser

Family_with_children

10/10

Exceptional

13 Apr 2026

Arelys

Me encantó viva heaven y la comida es muy muy sabrosa un 10 de 10 para este hotel y también me gusta que es moderno .pequeño pero hermoso

Family_with_children

8/10

Excellent

12 Apr 2026

Lizbeth

La comida estaba buena, el café muy bueno. La habitacion estaba limpia.

10/10

Exceptional

08 Apr 2026

Maribel

The room was very nice and clean

Partner

8/10

Excellent

31 Mar 2026

Latasha Tamika

I recently stayed at the Viva Wyndham all-inclusive hotel and had a mixed but overall decent experience.
Starting with the positives, the room was very clean and well-maintained throughout my stay, which made a great first impression. The air conditioning worked exceptionally well—definitely a big plus, especially in the warmer climate. The staff truly stood out; everyone I interacted with was friendly, welcoming, and eager to help, which added a lot to the overall experience. The hotel also has two bars that were both enjoyable, offering a good atmosphere and solid drink options.
However, there are several areas that need improvement. The food was probably the biggest disappointment. While there was variety, it lacked authenticity and flavor. Introducing more authentic and diverse food options would significantly enhance the dining experience.
Another issue was the entertainment setup. The entertainment area is not enclosed, and the noise carries late into the night, making it difficult for guests to get proper rest. Enclosing this space or better managing sound levels would make a big difference.
The beach is inconveniently located about a 3–5 minute walk from the hotel, which a little bit farther than expected, and the resort itself seems understaffed. Because of this, not all restaurants are open daily—typically one is closed, while the others are often fully booked, making it frustrating to plan for dinner.
In summary, while the hotel has some strong points—particularly

Family_with_children

10/10

Exceptional

23 Mar 2026

Vicki

My stay was excellent. Probably the kindest most helpful staff ever. Good food! I will definitely return.

Self

10/10

Exceptional

16 Mar 2026

LaKeia Blake

The property was beautiful and I had a wonderful time. The only bad thing was the lingering cats in the front lobby and in the stairwells.

Friends

8/10

Excellent

03 Mar 2026

Luis

The specialty restaurants for dinner are excellent; however, the buffet restaurant for breakfast/lunch/dinner is not the best, although you can find something good to eat (not a lot of variety.

Family_with_children

10/10

Exceptional

20 Feb 2026

Serge

Great staff

Partner

6/10

Pleasant

15 Feb 2026

Katherine

Room was large and had a coffee machine but it could of had a better layout as TV was in the bedroom not the living room
Staff were friendly and accommodating
Drinks were awful unless you just had a rum and coke/sprite or vodka and water there could of been more seating around the bar area
Food was adequate

Leisure Partner

2/10

Poor

11 Feb 2026

Thomas

The room, staff, amenities and service was subpar with very rude attitudes. Any form of customer relations were non-existent. Expedia was a large part of the terrible vacation experience. Expedia advertised this resort as an adults only resort. IT IS NOT. Expedia did not do their due diligence in their responsibilities to provide the proper and accurate administrative submissions to the hotel which resulted in a $1250.00 USD payment to the hotel before a check in could be completed. The payment was taken without any complications however several visits to the front desk to get the money back was delayed for several days. This obviously resulted in hours of our vacation being interrupted by nonsense. We went without hot water in our bathroom sink the entire stay despite making several requests to have it repaired. There was garbage in our room from the previous tenants of the room. There is more but I’ve spent way too much of my time allowing this resort to live rent free in my head. Time to move on to much better places to relax and forget about life for a while.

Leisure Friends

6/10

Pleasant

04 Feb 2026

Alicia

No hot water

10/10

Exceptional

24 Jan 2026

wilson

Clean, great staff , amenities , food . Just some thigs of the resort has to updated. More cams and vigilance.

Leisure Partner

6/10

Pleasant

24 Jan 2026

Emily

Staff were very courteous and friendly. Food and service was very good, Our room was not great, it was clean and as described (family room), however we had repeated issues with the shower. Hot water was often not available, and the drain was blocked causing the bathroom to flood anytime the water was turned on. The room although clean felt damp, smelled musty, and there was mould on the walls. Staff did acknowledge the issue but it was not dealt with during our stay

Leisure Family_with_children

8/10

Excellent

11 Jan 2026

Albert

Resort is not as big as I was expected, but it was pretty decent and really good.

Leisure Family

10/10

Exceptional

02 Jan 2026

Bruce

Loved this place. Will return for sure.

Leisure Partner

8/10

Excellent

02 Jan 2026

John

We loved our stay! The rooms were clean and the housekeeping was fantastic! The buffet was good and the alacarte restaurants were also good. Make sure you set up your reservations early. We appreciated the smaller resort size and the very personable staff. Will definitely stay again!

4/10

Poor

29 Dec 2025

Kareem

Staff was good. No hot water in my assigned room. Noise level was high from mopeds and motorbikes.

Leisure Self

8/10

Excellent

29 Dec 2025

Cynthia

Great shows!

Friends_and_family Family

10/10

Exceptional

25 Dec 2025

Katherine

This resort was truly amazing!
Great entertainment, great food, great rooms and overall great service. I definitely recommend it to everyone.

Leisure Family_with_children

6/10

Pleasant

21 Dec 2025

ROSEYDY

Room key could be improved they are too outdated. The balcony windows are not safe as the locks are not working properly. Th budget could have more variety.

Leisure Family_with_children

2/10

Poor

17 Dec 2025

Cathy

Fridge, safe, bed, and patio all need help! Lots of broken things. 1 bar, low quality food, it's not on the beach like they state,but a long hike to the beach, and is next to stagnate water, so it stinks. Positive was Julio! He's knowledgeable, helpful, kind, and reasonable, and his water excursions are just Fantastic! Julio always has a beautiful smile, and exudes positivity!See Monkey Jungle, it was also phenomenal! Aurielio is an amazing bartender, and Sophia from Italy at the front desk was a huge help to me and others. I don't recommend this hotel, but I do Julio and his snorkeling etc, and monkey jungle. The General Manager was rude, didn't listen,and when we disagreed, she threatened me. Her name is Jennifer, and she has no idea how to deal with guests. Towel holder is 7.5 ft. High, there's mold on the property, shows were horrible, and in an outside room. Disco is blasted all day at the pool, the ocean is dirty. Even the \"fresh\" fruit is not ripe, coffee is bad, but cappuccino is good. The drinks are poorly made, and they use very little alcohol. Activities are poorly run, old cardboard beat cards, a hula hoop and some darts. If you win, you get a pouch of coffee. About what you need for 1 cup except without a filter. The prize is therefore as exciting as the games. When they do BINGO, it's only 1 or 2 games. Their idea of a mini bar is a broken mini refrigerator with 1 diet Coke and 1 Sprite. Wam needs to get their name off of this property! Never again!

Leisure Self

4/10

Poor

10 Dec 2025

Catherine Yesenia

The rooms had mold almost everywhere, and it appeared they just painted over the doors to cover it up. The bathroom floor was constantly wet and slippery. The door sensor frequently shut off, causing our keycards to malfunction about half the time. We had to call staff approximately five times to gain entry, even after ensuring the key cards were kept away from magnetic devices. The buffet primarily catered to tourists, disappointing those seeking an authentic Dominican culinary experience; we only had real Dominican food one day, and even then, some dishes were absent. As a Dominican myself, I was very disappointed. This was a family trip to celebrate my birthday and wedding anniversary. While the event staff was definitely the highlight, keeping guests entertained with great shows, unfortunately, two family members became ill during our stay, making the trip less than desired. The property is not very family-friendly for small children. The pool was the only draw, but guests were allowed to smoke in and by the pool. Although the staff was great and genuinely concerned, overall, I will NOT be booking Viva Heavens in the future.

Leisure Family_with_children

4/10

Poor

08 Dec 2025

Gabriel

For horrible not authentic Dominican food. Rooms smell like mold. Front test people very unfriendly. Specially Henry. Would not go back!

Leisure Family

4/10

Poor

02 Dec 2025

Victor

The food was terrible and the service was bad!!!

Leisure Partner

2/10

Poor

30 Nov 2025

Jose

Took an hour and a half to check in, the staff checked us in at 4:30 pm. Then the room we reserved and paid for which was a king size suite they did not have available.

Leisure Partner

10/10

Exceptional

20 Nov 2025

Andre

Room 4104 The bar fridge needed to be stocked but the cleanliness of the room was very well kept. The air conditioning was working very well.

Friends_and_family Friends

2/10

Poor

28 Oct 2025

MIGUEL D

exterior floors, slippery. overall condition and food, poor. water in sink did not drain. restaurants closed.

Leisure Family

8/10

Excellent

21 Oct 2025

Jennifer

Entertainment was so much fun. The bar staff was excellent. Food staff at the reservations restaurants was extremely poor due to so many locals. The locals came on the weekend and were rude to staff to visitors. Ruined 3 days of my expensive vacation.

Leisure Friends

4/10

Poor

20 Oct 2025

maria

Not a place to rest

Leisure Family

6/10

Pleasant

15 Oct 2025

William

…

Leisure Self

8/10

Excellent

28 Sep 2025

Mariano

View to the garden grass, I nice swing for photo sessions. Gift shop inside the hotel. Done nearby

Friends_and_family Family

10/10

Exceptional

23 Sep 2025

Jeanette

This resort was very nice , the rooms are very spacious the A/C is the best . The food was great . Staff members were very friendly. We want to personally thank Maria and Estefani they were always very attentive and made our stay and my Dads birthday a special one . Ernesto from the tours was great we had a wonderful experience at paradise island it’s a must do. Specially on a Saturday when it was very busy . Hendry was very friendly and welcoming . Some evenings we had dinner outside in front of the pool and that was very nice and beautiful . The vibe was very romantic and nice. The beach is very close and a beautiful walk , The place is super nice and clean . Compared to other resorts we been this one is small and everything is close by. Gym staff Adonis were also great and very motivating . We had a wonderful time. And we will definetly be back .

Leisure Family

4/10

Poor

17 Sep 2025

Agueda

the food was good, but the restaurants were not available. the place was empty, and they were using one restaurant open. i was charged on a separate credit card, even thou i paid in full because i did not bring the cc.

Business_and_leisure Partner

6/10

Pleasant

03 Sep 2025

Tiffany

Viva Heavens is a small resort with a long walk to the beach. The buffet for breakfast and lunch and snacks are subpar to say the least however the restaurant food was really good. The resort is middle of the road budget friendly. You get what you pay for. Staff was friendly, knowledgeable and very helpful.

Leisure Friends

6/10

Pleasant

30 Aug 2025

Yitzhak J

The staff was very friendly. Great entertainers. Food selection and drinks great. We liked that the cleaning staff cleaned daily.Unfortunately the room has deteriorating due to water leaking from hvac system.. the bathroom sheetrock on ceiling was peeling off due to leaking. The hvac filter was dirty and needed replacement. The hvac system probably needed maintenence. The sliding door patio had failed wheels for sliding door open..you literally had to push hard.. Hopefully this was just an isolated event. Overall, we would come back, the benefits still outweighed the pesky inconveniences.

Leisure Family

10/10

Exceptional

28 Aug 2025

Yanirys

Just remember to treat the locals the same way they treat

8/10

Excellent

25 Aug 2025

julio

Staff was very friendly, What I didn’t like was the restaurant reservations get filled to quickly. Lack of certain drinks , apple juice orange soda . But overall very nice hotel

Leisure Family

10/10

Exceptional

25 Aug 2025

Carmen

Hospitality was amazing.

Leisure Family

8/10

Excellent

24 Aug 2025

Marino

One of my disappointment was the lack of quality alcohol.

6/10

Pleasant

23 Aug 2025

carolina

“It was an okay place, but the food was bland and needed more variety. The liquor was basic and tasted watered down. Entertainment could be improved, the bed was hard, and the beach was quite a far walk. Overall, I wouldn’t recommend it.”

Leisure Family

10/10

Exceptional

22 Aug 2025

Karina

My family and I went for a birthday celebration and it was our first trip to DR. The service and staff were excellent, very friendly and professional. The buffet was so good and a whole variety in food choices for breakfast, lunch and dinner. The room/suite was a good size and the fridge was always reloaded with water and soda each day. The drinks were okay. The beach area was always clean.
The only thing that may need to improve in the near future is Wi-Fi connection and providing more towels in the rooms. We only got 2 or 3 clean towels each day and we were a party of 5. But overall I give it a 10!!!

Leisure Family_with_children

10/10

Exceptional

18 Aug 2025

Jovanka

Great resort

2/10

Poor

17 Aug 2025

Arianna

I never had a parking issues at any hotel that I’ve stayed before, but this place.. beware. This place has very limited parking space. I had to leave because the vehicle I was driving was a rental and I didnt want to run the risk of something happening to it. Long story short, after I checked in, the security guard had sent me to a nearby mall to park my car. Absolutely not. The hotel had then offered to resolve the problem but at that point there was nothing to resolve because the parking was full. I contacted expedia & the hotel and they both refused to refund me my money back. Stay away from this place.

Leisure Family

2/10

Poor

16 Aug 2025

Abigail

day of arrival the pool was emptied to be cleaned and was closed the following day. Causing us to have a morning with no water and the entire trip had no warm water for showering, it was cold showers all week. There was ants and fleas in our room not on beds but in drawers and counters. The food was okay but the a la carte restaurants are closed on Tuesday and Thursday so you have to eat at the buffet those nights. The app has a schedule of events but it is not accurate. We purchased a couples package and didn’t receive half the things promised. We were supposed to have a variety of classes which were open to everyone and not private and we didnt even get to go to them all. We were promised a private dj class per a package we booked. We were told a time to meet the DJ. When that time came around it didnt exist, no one knew what we were talking about. The viva club team brought a great experience to the vacation with games and contests. However they could use more variety of games/contests but overall they made the trip worth our time and kept us busy despite all the hotel/expedia inconveniences. The hotel claims all the inconveniences are due to issues with Expedia and were hesitant to supply us with an email stating we did not receive the services paid for. Over all the only compensation we received was a bottle of champagne, despite a day with no pool, a day with no running water, days without warm water, restaurants closed half the time and our package being incorrect.

Leisure Family

8/10

Excellent

13 Aug 2025

Nancy

El hotel es bueno solo la
Variedad de la comida, no es muy buena

Friends_and_family Family

10/10

Exceptional

13 Aug 2025

Yasmin

Rooms were very comfortable and clean. The food was very good. The best part was the animation group, Nairobi, the master of ceremony, the choreagropher, and all the staff were great. Offered fun activities!! Very happy to have spent time there!!

8/10

Excellent

10 Aug 2025

Angelica

Viva Heavens was a great experience beautiful place, friendly staff, and the food was absolutely delicious! Only wish they had more parking and a bit more space in the main buffet.

Leisure Family

10/10

Exceptional

09 Aug 2025

Jesus

I want to go to the church,but was to expensive.

Leisure Family

2/10

Poor

08 Aug 2025

Victor

No parking
Rude staff
Gave me someone else room
Can't sit in some tables where no one was eating

Family

6/10

Pleasant

07 Aug 2025

ana n

Tenen que tener personal de entretenimiento

2/10

Poor

04 Aug 2025

Manny

The only thing worthy was the stunning view of the beach, other than that everything else was not as expected. Many of the guest that were there were not polite and respectful, the pool was filthy and dirty not to mention that the filter stopped working and they never warned anyone about the situation. My family vacation was completely ruined and we asked for a refund the first night we were there but they gave us a run around it looks like they had an answer to everything we needed to say.

Leisure Family

10/10

Exceptional

04 Aug 2025

Elmer

I had a fantastic experience staying at this hotel. One of the standout highlights was the excellent local food offered—fresh, flavorful, and a true taste of the region. It made every meal something to look forward to.

The staff was incredibly friendly and serviceable, always ready to help with a smile. From check-in to check-out, their hospitality made me feel genuinely welcome and well cared for.

The location is also a big plus—conveniently situated and just a short walk to the beach, which made it easy to enjoy both the sea and nearby attractions.

If you're looking for a comfortable place with authentic local cuisine, warm staff, and beachside access, this is a perfect choice. Highly recommend!

Leisure Family

4/10

Poor

03 Aug 2025

Maria

There is not a lot options with the food at all

Leisure Family

8/10

Excellent

31 Jul 2025

Carina

Service was great

Leisure Family

2/10

Poor

29 Jul 2025

Yanery

The rooms are extremely outdated and unsanitary. The food options are very, very limited. Many times there are just scraps of food to be found and whatever food you do find is cold, undercooked, and not edible. Customer service is nonexistent. The entire place needs a major overhaul. I was scheduled to stay for a total of seven nights and had to check out early after just one night there. That’s how bad the hotel is.

Leisure Family

8/10

Excellent

28 Jul 2025

Felix

It's very peaceful

Leisure Family_with_children

6/10

Pleasant

28 Jul 2025

Michael

It lacked options of things to do for everyone throughout the day. The buffet restaurant was pretty good. Lacked enough staff to provide drinks for each meal. The Mexican restaurant was pretty good. I expected more since it did require a reservation.

Leisure Friends

10/10

Exceptional

26 Jul 2025

Sergio

Inolvidables vacaciones en Puerto Plata.

La experiencia fue de las mejores. Tanto el hotel, como la playa, la comida y el trato del personal fue excelente. Muy recomendable y de seguro volveré en otra ocasión.

Self

10/10

Exceptional

24 Jul 2025

Mildred Ann

Staff was very accommodating

Leisure Family

4/10

Poor

21 Jul 2025

Daniel

No me gusto

Es trankilo pero los servicio son pésimo poca variedad de vevida

Friends_and_family Family

6/10

Pleasant

20 Jul 2025

salvador

Its small and walkable. Between 11 am and 4pm its too hot around the large pool area.

4/10

Poor

16 Jul 2025

Miguel

Evelyn the manager was great, but unfortunately food was horrible and most people didn’t care. I was expecting a very relaxing time and my wife almost had an asthma attack. Room very humid and the air condition was really bad. I was trying to get a refund and leave earlier but I knew the cancellation policies were not good for me and Evelyn changed our mind and got a different room and it was perfect for us. But the whole experience wasn’t good and it wasn’t cheap either for a family of 4. I can get a 5 star hotel in Punta Cana for the same price. The beach is another story. It is so beautiful and peaceful, that you don’t think you’re in that hotel. Playa Dorada is so beautiful and they should get that place back in the map. Definitely not coming back to this hotel and I don’t recommend it either.

Leisure Family