Capitol Dubai

75 reviews shown

4/10

Poor

15 Feb 2026

MICHAEL

Lobby personal seem to be arrogant and racist.

I spent nearly an hour in the lobby, for the hotel to find out & confirm that i was booked for that hotel.

Smoke smell in the room including bed linens, I couldn't sleep. I had to ask to move me to another room.

I paid for a checkout extension and the day of the checkout the door card stopped working before the extended checkout time and lobby personal told me i am supposed to checkout and there is no confirmation that i have a checkout extension, finally they found out that I have an extention.

It shows the hotel has a problem in taking care of its guests.

10/10

Exceptional

01 Feb 2026

Joel

It is not the first stay at this hotel it's like the 6th so that should say it all.

Business_and_leisure Self

8/10

Excellent

29 Jan 2026

HIMANSHU

Good

2/10

Poor

26 Jan 2026

Graham

Terrible hotel - outdated - super noisy - mean employees - fighting at nights in hallways
See pictures proving hotel is not clean and outdated
AVOID THIS PLACE AT ANY COST

Business

2/10

Poor

24 Jan 2026

Michael

Terrible hotel, pretty old and not maintained . Rooms are dirty and you can smell cigarettes smokes on all of the rooms (even if they are non smoking) ever never boom here

Business

4/10

Poor

18 Jan 2026

Shawn

Staff are friendly and helpful, and they keep the rooms clean. The rooms are showing their wear, however, with some carpet stains, cracks in the tub, and a generally worn appearance. The worst thing was the thumping nightclub music that started about 9 p.m. each night and went until 4 a.m., making it impossible for all but the heaviest of sleepers to actually get a good night's rest.

Leisure Self

10/10

Exceptional

06 Dec 2025

khalid

Business Self

10/10

Exceptional

20 Nov 2025

khaled

6/10

Pleasant

19 Nov 2025

Amira

Everything is good except for I can hear the music from the club while trying to sleep

10/10

Exceptional

20 Oct 2025

Mohammed

Capitol the best always and now it’s better with very good value from expedia

10/10

Exceptional

19 Oct 2025

tamer

Near from everything

10/10

Exceptional

17 Oct 2025

Ghaith

Excellent

10/10

Exceptional

13 Oct 2025

Abdelfattah

Good

Business

8/10

Excellent

03 Oct 2025

Rupesh

For the value of room rates I paid, I can't complain. They even allowed an early c/in. Breakfast buffet seems a bit overpriced for the selection of meal choices. It's a bit disappointing to find out that they can't make a flat white, let alone choose plant based milk for those with lactose intolerance. I paid 20 AED for an awfully tasting cappuccino. At night, people talk loudly while they walk through the corridor. There are clubs in the hotel and that probably explain why so.

Business Self

6/10

Pleasant

14 Aug 2025

GEORGE

I have had good experiences in this hotel but at present time they have renovation on the second floor which make all the day very noisy .

Business_and_leisure Self

8/10

Excellent

08 Aug 2025

Najib

Staff

10/10

Exceptional

20 Jun 2025

Samir

Was It is great place to enjoy life.💐

2/10

Poor

10 May 2025

Khaled

The staff were nice and friendly. The hotel is old and smelly, I had to wash all my clothes after leaving to get the damp smell out. The mattress was uncomfortable. The food was terrible, never again!

Leisure Self

10/10

Exceptional

05 May 2025

khalid

Business_and_leisure Self

2/10

Poor

05 May 2025

AMHAMMED

Cannont sleep . Room next to me seems to be used to film a porn movie. Luckily i was not with my family .

Self

6/10

Pleasant

22 Apr 2025

Ibrahim

The problème with the hôtel the night club down lake so much noise at night we can t sleep in the room.

Business

10/10

Exceptional

07 Apr 2025

Macongo

Clean and Quiet

Business_and_leisure

8/10

Excellent

24 Feb 2025

JACQUES

Too much noise coming from the night clubs in the first floor

Business Friends

6/10

Pleasant

06 Feb 2025

KONSTANTINOS

The staff was great and performed express check in. Walking distance from a lot of medium quality restaurants & fast food joints. The room could be cleaner.

Business Self

4/10

Poor

02 Feb 2025

Amir

I will skip it next time i am in town

I dont recommend it. There were over 5 night clubs in it with loud music until 4 am everyday. The front desk are not friendly at all. I asked for an iron twice and they ignored me.

Self

8/10

Excellent

17 Dec 2024

GEORGE

I have been lodging in this hotel for many years.

Business_and_leisure

6/10

Pleasant

14 Dec 2024

Not convenient for couples and family with kids, have some unlikable Mold smell

Business Friends

6/10

Pleasant

21 Nov 2024

Vanessa

We found the staff rude and unhelpful, we were disturbed by a women yelling at 3.30am one night for about 20 minutes, no apology or explanation as to what was going on. Bell service was a rip off, we asked for a taxi and he put us in a private car wanting to charge us a premium price. We booked a tour through the hotel and wasn't what we paid for, had to pay extra on the tour for some extras and we were put in the two back seats with no leg room for over 3 hours. When we asked for a partial refund the concierge was disinterested in our experience and said that was the price for busy time, even though it wasn't a busy time. Food and Beverage staff at breakfast were unfriendly and appeared like they didn't want to be there. We were told on arrival they were doing renovations we were not aware of so there would be some noise during the day. Overall very disappointing and won't stay there again.

6/10

Pleasant

22 Aug 2024

GEORGE

I have used this hotel for many years before.
Currently there is renovation ongoing which make the stay unpleasant…

Business_and_leisure

4/10

Poor

28 Jun 2024

GEORGE

Friendly staff .

Business_and_leisure Self

10/10

Exceptional

13 May 2024

mohamed

It was nice

2/10

Poor

02 May 2024

Abdulrazzaq

Not a family hotel
Dirty and noisy

Leisure

6/10

Pleasant

23 Nov 2023

Halit

Staff is very friendly and doing their best.
Location is far from public transportation and need to use always taxi to reach most popular places

Leisure

10/10

Exceptional

13 Sep 2023

Mohammad

Excellent

Business_and_leisure Self

10/10

Exceptional

09 Sep 2023

mohammad

NICE STUFF

6/10

Pleasant

10 Mar 2023

Verified traveler

Something is really need to change in this hotel .

Dear Sir.
Too much going on in this Hotel ,
Is it a entertainment center more than hotel ,
My Shower was not properly working ,
Whole night until 4 morning , Drum was banging on my head , no smoking but my room and whole hotel was full of cigarettes smell , they have rented all the empty spaces for sports bar like in the pool area and lobby area .

Self

6/10

Pleasant

24 Feb 2023

ASLI

Hotel needs refurbishment

Business Self

4/10

Poor

30 Dec 2022

Rahid

This place is only for people who want to party until late. i couldn't get any sleep cuz the night clubs in the hotel were blasting until 3:00 am. I had asked for a non smoking room but the room smelled really bad as if someone had smoked. This hotel is not 4 star as rated on Expedia. more like 3 star

Leisure Self

8/10

Excellent

01 Oct 2022

James

Nice and clean, good area , the suites are always a bit hot but overall not bad

Leisure Self

10/10

Exceptional

07 May 2022

Ahmed

Property was excellent

Leisure Friends

10/10

Exceptional

31 Mar 2022

Gregory

Overall

Great

Business

8/10

Excellent

28 Mar 2022

Rafey

Excellent

Business Family_with_children

2/10

Poor

21 Mar 2022

Verified traveler

Room was worn out and carpet was disgusting, Bathroom was stingy and super dirty. bath tub had a sharp broken metal piece and hotel suggestion was to avoid stepping on it!!

Business

6/10

Pleasant

03 Mar 2022

syed

Good for night life

If you are alone and enjoy night life this is the hotel to stay. There are four nights club and a rooftop shisha . Loud noise till 3am in the room. Lot of Russian and Uzbek crowd

Business

8/10

Excellent

24 Feb 2022

ISHRATH

Good old hotel

The hotel is bid old and run down, staff were good, checkin was quick, bathroom are very old, shower water flow is slow, if that is of concern to travelers, many entertainment facilities in-house, Many restaurants in walkable distance.
Parking basement to room connecting elevators are not there, so better off load luggage’s before heading to the parking.
In room safety box looks museum piece, it will no way fit in laptops if that is of any concerns to travelers, pillow options are not there. Bed was so so comfortable, furniture is old and needs renovation, I guess still it’s a good come back for the facility Post-pandemic era, with incoming post-pandemic revenues, I hope things will improve for better guest experience
Lots of entertainment in-house for adventures travelers

Business Self

2/10

Poor

18 Feb 2022

Eliyas

I was given a smoking room and it was terrible. I asked to be transferred to another room but I was told they are fully booked. Also there a a strange smell that made my stay unpleasant. I hope the management do something to get it fixed.

Self

2/10

Poor

17 Feb 2022

Verified traveler

WORSE EXPERIENCE EVER

When we arrived, they let us wait for a long time and they were talking in front of us in a different language and looking at us. The room was in a no-smoking area but all floor was smelling and our room was almost impossible to stay. The windows could not be open as they have a central air conditioner. If you are looking for a place to sleep, don't go to this hotel. They have a party every night with very loud music and if you complain, they say can not do anything. So we couldn't sleep any of the nights we are there. Terrible customer service, terrible hotel. IF YOU ARE LOOKING FOR HOLIDAYS DO NOT GO TO THIS HOTEL.

Friends_and_family Family

6/10

Pleasant

06 Mar 2021

Verified traveler

Location is good, close to a lot of things

Business

6/10

Pleasant

29 Dec 2020

Ali

capitol hotel considered as normal hotel, nothing special

Business_and_leisure Self

8/10

Excellent

27 Apr 2020

RAVINDER

Good locations

It was good ,I like the place and it has many nearby restaurants,markets.the location is perfect .

Self

8/10

Excellent

07 Feb 2020

Alaa

Good hotel

Good

Business

2/10

Poor

12 Jan 2020

Verified traveler

Horrible

Horrible! Dirty smelly loudly. Live music until 02.00 every night. Impossible to sleep
Don’t go there

Business

10/10

Exceptional

11 Jan 2020

Palwinder

It’s was nic le experience overall

Self

4/10

Poor

01 Jan 2020

Tahira

Worst nightmare while traveling.

I stayed overnight and need it to take a bath there was no hot water I call the front office and the first time the operator said that it will give the information to the engineering department.
45 minutes later I called again and they said the same thing.
Later someone came and help out with that but another problem was that the water will not stay down.
Around 11:30pm the music from the bar was so loud that it didn’t let me rest. I will never stay in or recommend this hotel.

Self

6/10

Pleasant

01 Jan 2020

Verified traveler

Self

4/10

Poor

16 Nov 2018

Nabil

Next to a supermarket and a great pizzeria. The rest I was on 4th floor and the party floor was one floor above (rooftop) which was very loud impossible to sleep!

Business

6/10

Pleasant

03 Sep 2018

martin

Capitol Hotel.

Had to change first room because of bad smell. Location was far from attractions. Had to take a taxi everywhere. Breakfast was over priced I thought.

Family

10/10

Exceptional

13 Mar 2018

TARIQ

GOOD TRIP

THE STAFF WERE HELPFUL AND NICE ALSO THE VALET PARKING GUY SERVED ME GOOD AND THEIR FOOD WAS TASTY

Partner

6/10

Pleasant

04 Feb 2018

Suzann

Disappointing

Our room was spacious, but extremely noisy all night, until 6 am. The Suites are directly above nightclub. Staff and Buffet were excellent. Rooftop waiters the best! No dance floor for club goers in English/Russian Nightclub. Only tacky dancers on stage. Room was not kept adequately clean. We stayed over 10 nights, and bathroom floors were not swept. The hotel was attractive, but these things took away from overall stay.

8/10

Excellent

20 Jan 2018

Verified traveler

It was nice and in the center of dubai

It was good and comfortable. I liked it and will definitely recommend it for a friend and bisit again.

10/10

Exceptional

05 Jan 2018

Marwan

Great hotel clean affordable the staffs are very k

I would like to thank from the bottom of my heart Mr. George Melhem the operational manager he helped us a lot when my wife get an accident he gave us full help and support

6/10

Pleasant

29 Oct 2017

HAMZA

nice hotel near commercial streets and beach

stayed 4 nights; comfortable stay; location is fine with a lot of restaurants and shopping streets at walking distance;
Sheikh Zayed Street is near and so is the beach;

Family

4/10

Poor

06 Apr 2017

Ezekiel

Hotel property needs upgrades
Noise from disco makes sleep impossible in rooms on lower floors

4/10

Poor

10 Mar 2017

Verified traveler

Room smell of cigarettes for none smoking room!! Not really acceptable
hallway carpet very dirty

2/10

Poor

27 Jan 2017

Verified traveler

Bad experience

It was not a good choice by all means.
I couldn't sleep two nights. First nights i slept at 5 Am because of the loud music and on the second night I have left at 2 Am because could not sleep and the hotel duty manager was helpless,and did nothing to low the music. they have two night clubs working until 3 am, and after that at roof they go open until 6am. No way to have a peace or your an sleep the music and the sound vibrations in the windows, the walls and bed !! very bad experience.
The place is also not recommended for families; its embarrassing for couples and families to stay in such place... its a pick up point !!

2/10

Poor

08 Jan 2017

Verified traveler

Horrible Experience

Got greatly inconvenienced by Housekeeping staff who entered my Room. On asking for a clarification the Manager said it's an Internstiinal Practice to knock, which I didn't hear, and then entering the room without permission.

Family

4/10

Poor

31 Mar 2015

DubaiPhile

Lack of Customer Service

I stayed at this hotel for one week with my two young sons, the whole stay was ruined by the thump thump of music from the inhouse club.
If that wasnt bad enough one of the cleaners threw away my sons mobile phone, and newly purchased headphone and memory card which were in a shopping bag left on the coffee table. I am certain he didnt steel it but just threw it away.
I think its very poor for a 4 star hotel to train its staff in such a way that they do not realise that its up to the guest what he throws away, I have stayed in hotels of all star ratings and they only trow away what I put in the bin.
Upon reporting the matter to the senior manager he completely washed his hands of the problem, and said that it was up to the cleaner to make it up to me. I found this attitude completely unacceptable especially for a 4 star hotel that aspires to being a quality hotel.
Having realised that to replace even a cheap £100 phone would mean substantial hardship for the cleaner I decided not to persue the hotels suggestion.
All I wanted was an acknowlegement of the hotels error and a small gesture such as a discount on my next stay or something similar, with that noise from the club I probaly would not want stay here again anyway so it would have not cost them anything anyway.

4/10

Poor

03 Feb 2015

RAED

below average. Has a lot of room for improvement.

- The room was on the second floor. It was noisy when the night club opens from midnight to 3:00 am.
- The reservation was for a non-smoking room. Upon checking in, they said they do not have any non-smoking rooms available.
- A water leakage in above the false ceiling in the bathroom. They kept working from midnight to 1:00 am to control it.
- Employees should be better quality for a four stars hotel.

6/10

Pleasant

20 Jan 2015

Veselina

Horrible service

A good atmosphere in the hotel and nice and renovated rooms, however, the service was horrible . The staff was not helpful , even rude I would say. None of our service requests was done. Very disappointed, would not book again.
Plus when we wanted to use the sauna, it was not even on, and we were advised to come back later or to wait inside while it warms up. Unacceptable for a 4-star hotel.

Partner

4/10

Poor

10 Dec 2014

Verified traveler

This was a deal by Expedia, very disappointing...

Chose the surprise deal by Expedia, and they came out with this hotel which was disappointing.
Old, dodgy guests and far from the train station and Dubai Mall.
The hotel staff was ok though.

10/10

Exceptional

18 Nov 2014

Gary

Still good overall

Overall stay was very good.was only a bit disappointed that I was ask to pay $150 Durham to enter the club because I was alone. Thought staying at the hotel for five nights could give me at least one free night access to the Club

8/10

Excellent

16 Nov 2014

Consultant

close to local eateries and down town areas;

too cold inside rooms and in corridors; rooms spacious, clean and comfortable; but the attached toilets are sub-standard for this hotel (they resemble the cheap motels in some GCC countries). Restaurant fine with excellent girl staffers from Philippines. Bars and sports club (!?) disappointing.

6/10

Pleasant

16 Nov 2014

vero

Good hotel however uncomfortable during the night

It was my second time in Dubai (October 2014) I love this city and for sure it wasn't my last time there!
Capitol hotel could be very nice hotel, location is great , close to Jumeirah open beach, short drive to Dubai mall, employees were very helpful with any request. However in the night changes into very strange place due to night club downstairs. As a young European woman I found myself more dressed than those local ladies standing outside or at the lobby (everywhere you can read about strict dress code),however many times I received some dirty looks when me and my husband walked through the hall to our room in the night hours. Once we were witnesses of the fight between 3 men. I think all this night issue ruined that great experience in this hotel. It's not a great advertisement and unfortunately it looks very cheap and it's intimidating for a normal hotels visitors. Last year I have been at Mercure hotel (just next door) where standards were really high, so I would definitely prefer Mercure over the noisy and cheap Capitol. I wouldn't recommend this hotel for families with kids or couples.

8/10

Excellent

15 Oct 2014

Lukas

Good value for money.

Ok standard for a moderate price. Nice top floor night view of the city.

2/10

Poor

12 Oct 2014

Verified traveler

Couldn't Sleep

We paid for 4 nights but had to leave after 2 nights. We simply couldn't sleep from the noise. The hotel has a number of loud night clubs on the ground floor and another on level 5. The loud music starts at 10 pm and ends after 3 pm and you cannot escape the noise.

Apparently guests do not observe the non-smoking signs since our room had a smoking odor. The bathroom is very old with mold in bathtub.

Staff was very courteous as is the case with hotel workers in the Gulf and they were sorry to see us leave.