Name: Holiday Inn Express Dubai Jumeirah
Address: An Ihg Hotel, Dubai, AE

4/10

Poor

16 Jun 2026

Mohammed

This hotel is really outdated, it needs refurbishment to the property. The room smelled bad and the carpet was dirty, the room was dusty and the furniture was damaged.
Holiday Inn really needs to update and renew this hotel was really disappointed.

Partner

2/10

Poor

29 May 2026

Arvinder

Too much bad smell not good location

Friends_and_family Friends

10/10

Exceptional

30 Jan 2026

Priyanka

Yes, Room was clean and had a nice service. Breakfast was amazing

Friends_and_family Family

8/10

Excellent

26 Jan 2026

Taruna

The rooms were clean and staff was friendly

4/10

Poor

29 Dec 2025

Dean

This place is way in the middle of nowhere. Highway literally drives right by your front door at high speed. There’s no walking anywhere. Everything is an Uber. That would be fine but it’s expensive for what you get. You might think Uber is good in Dubai $20. It’s not sound like much but on peak hours that $20 turns into $80 between 6 PM and 9 PM, it’s also very far from the beach

Leisure

10/10

Exceptional

04 Dec 2025

Rahul P

Good

8/10

Excellent

19 Nov 2025

Vijay

Room was smaller for Three People

Leisure Family

10/10

Exceptional

13 Nov 2025

Harry

Staff very professional

Leisure Partner

8/10

Excellent

11 Nov 2025

Liudmila

Pleasant stay, clean and well maintained hotel. The staff is very welcoming, sociable and always willing to help. I highly recommend it for a city break in Dubai!

2/10

Poor

03 Nov 2025

Suliman

NA

8/10

Excellent

20 Aug 2025

JOHN

Staff's are really helpful both reception restaurant and cleaning. Restaurant they allow us have a breakfast early because of flight times. We really enjoyed the stay

Business_and_leisure Family

2/10

Poor

18 Aug 2025

Zahra

Room was tiny! Not even enough space for one person to stay comfortably. All the rooms were the same size, which isn’t helpful. We ended up leaving after the first day. They refused to refund us though. The pictures make it look better than it is, as soon as we drove up to the hotel, I could tell it would be a disaster.

Leisure Family

10/10

Exceptional

15 Aug 2025

Hozefa

Excellent

10/10

Exceptional

09 Aug 2025

Shamim

For all intent and purpose. This property was an excellent choice. There wasn't much to dislike.

Leisure Family

10/10

Exceptional

28 Jul 2025

Parveen

Heart worming staff very well i loved so as my family

10/10

Exceptional

22 Jul 2025

Mohammed

Very good hotel with amenities

Business_and_leisure Family

2/10

Poor

02 Jul 2025

Salam

Flight canceled, no refund given

There was no stay to begin with.

Friends_and_family Family

8/10

Excellent

30 Apr 2025

Thampy

Room amenities were not satisfactory

Leisure

6/10

Pleasant

11 Apr 2025

Ameed

limited breakfast, no potter for luggage, dont have sleepers for washroom use.

Business Friends

10/10

Exceptional

09 Apr 2025

Alex

All the staff was very helpful and friendly.

Leisure Partner

8/10

Excellent

07 Apr 2025

Mohamed

Everything was ok at the hotel with reasonable price, the staff r so friendly and react in timely manner the only issue is the water pressure was very week

2/10

Poor

02 Apr 2025

Beverly

This hotel was disgusting. We had bugs in our room—roaches. We sat on the bed, and it was like a rock, and we fell through the bed; it was so old. It was disgusting. The bathroom was dirty with cobwebs. The towels were old, and the floor/carpet was sticky. It smelt like mold. I asked for a refund, and they would NOT refund my money. I was out $1500. I will continue to fight these people; it's a shame how they treat guests.

Business

10/10

Exceptional

01 Mar 2025

prem

Very friendly and helpful staff, especially Jusmine and Niko who went extra mile to provide us the service. The staff at the front desk were equally friendly and helpful.
I fully recommend this place if you are visiting Dubai.

Leisure Family

8/10

Excellent

20 Feb 2025

Kojo

Great hotel - helpful staff and good facilities. Tiny gym but otherwise impressive

Business

6/10

Pleasant

12 Feb 2025

munaf

Property is good, but not as per the European or west living standards.
Poor stuff for discipline as well as not mating privacy standards as per their hospitality.
Staff are disturbing you when do not disturb sign on.
Staff looking in your pockets while transactions.
Inappropriate behavior.

Business Self

6/10

Pleasant

02 Feb 2025

Lotf

It was ok but found a cockroach which was terrible but they tried their best to fix thinfs for us

Business

10/10

Exceptional

02 Dec 2024

Kokilaverny

Third time staying very convenient

Leisure Partner

10/10

Exceptional

23 Nov 2024

Tabitha

Marcus was fabulous during check in. He acted quickly when we asked to change our room from smoking to none smoking. Keep it up. Not only that, the breakfast was fantastic.

Leisure Partner

4/10

Poor

07 Sep 2024

Elsa

The hotel is in a area which feels unsafe to go outside in the evening/night time unless you drive or use taxi.The room was smelling heavily like smoke and the bathroom was very old and mold was around the shower cabinet.The dining was very poor .Would not recommend if you are looking for cleanliness, safe and a tasty dining experience.

Leisure Friends

10/10

Exceptional

21 May 2024

Ersin

Clean and comfy place with friendly staff.

Business

6/10

Pleasant

16 May 2024

Hunayn

The property has great potential but would benefit from some updates and improvements in the rooms. While room service could be more prompt, the staff were friendly and accommodating. The complimentary underground parking, though tight, was a nice perk. The bathrooms could use some TLC, particularly the shower doors and heads. There was some noise from the room above, but overall it was a decent stay.

Business Friends

2/10

Poor

08 May 2024

Verified traveler

Room service wasn't great, hotel service wasn't great, 1 towel was given for 2 people, no toothpaste or toothbrush was given, standing shower wasn't good, low water flow from the shower head.
breakfast was great.

Partner

2/10

Poor

30 Apr 2024

TUNG SHING

Can’t watch the TV. No room service and without any materials provided for the basic cleaning of toothbrush. It’s very bad service

Leisure Family

4/10

Poor

08 Apr 2024

Magdy

There are no king beds as I paid and booked 4 rooms for my family members. They gave us queen beds no king beds. The room service gave us very bad quality of blankets and it’s very small not even enough for a baby. They don’t put any hair conditioner in the bathrooms.

Leisure Family

8/10

Excellent

25 Mar 2024

Howard Winston

Nice hotel with friendly, accommodating staff. Room was clean and spacious. Free bottled water left every day with fridge in room to keep it chilled. Only downside, the location - a taxi ride away from the metro which was a little inconvenient. Also, the cargo port is directly opposite. The extremely bright 24-hour lights from there can hinder sleep. Best to ask for a room not on this side if this could be a problem.

Leisure Self

10/10

Exceptional

28 Nov 2023

Prasad

Nice stay

10/10

Exceptional

25 Sep 2023

Syed

Very affordable stay in dubai.

It was an excellent stay for me, staff members were polite and helpful, LOVELY at the reception were very helpful.
Will visit again near future.

8/10

Excellent

04 Apr 2023

LeAndre

The location and pricing

Business_and_leisure Pet

10/10

Exceptional

21 Jan 2023

Sargon

Location is great short drive to many attractions. Staff and service are great.

Leisure Family

6/10

Pleasant

26 Dec 2022

Verified traveler

It was a terrible stay with bed bugs in the bed. Every member left with bites on us. And cleanliness was not up to standard.

Friends_and_family Family

2/10

Poor

13 Dec 2022

Kamil

I arrived at the hotel at 10 PM in the evening of 5 Dec. I was shocked to know that they cancelled my booking for no reasons. Besides, they told me that they are full !.. I contacted Expedia to resolve it for almost 20 minutes without any success. Then, I had to leave the hotel.
This is terrible act by the hotel and not acceptable. This is also a grave failure by Expedia to protect a member of long time. Lately, Expedia also embarrassed me on 19 Nov in Washington DC (Washington Plaza Hotel). They could not find the booking of Ali Hantal (Itinerary: 72428630020269) and I had to make new booking!..
I need an explanation and compensation from Expedia before I terminate my long lasting memebership.

Business Friends

6/10

Pleasant

06 Dec 2022

Verified traveler

Despite booking and paying in advance for two twin non-smoking rooms, and emailing to request a late check-in (flight landed at 1am; email acknowledged and accepted) we were told that these rooms were not available. We were given a twin and a double on the smoking floor which meant sleeping on a pull-out bed, not being able to unpack and switching rooms the following day. We were told that the hotel policy is that we would only get the rooms requested if they were still available. What is the point of reserving a room, paying in advance and notifying (and being acknowledged) of a late check-in if someone else could walk in on the day and be given the final two non-smoking twin rooms?
The night staff were apologetic about this policy and helpful in rectifying the issue the next day.
If you are arriving late and want to avoid the frustration of not getting the room you have already paid for I would suggest booking an alternative hotel.

Leisure Friends

10/10

Exceptional

19 Nov 2022

Timothy

Mary in the food and beverage is a very kind and efficient employee.

Business

4/10

Poor

15 Nov 2022

Wilfrid

Without a do not disturb card in the room, not only with the noise of closing door of the other doors…you will be awake by room sce cleaners shouting in service. When you ask for the DND card and the cleaning…room is not clean up to the late afternoon…and in the room of 2 people only one towel….not good for the price! Quality towel is questionable on 10 years old or 20 yo!

Leisure Family

10/10

Exceptional

24 Oct 2022

Vasile

Evriting is was good

Family

8/10

Excellent

06 Oct 2022

Muhammad

Great Place value for money

The location of the hotel is good, many restaurants within walking distance. Breakfast is good at the hotel. The Staff is helpful and on their toes going the extra mile.

Business

8/10

Excellent

02 Jul 2022

Ganapathy

They keep only 2 bath towels No hand towels and wash clothes. So every time we ask towels. Keep it More.

Cleanness want to improvement

Need international outlets.

Leisure Family

8/10

Excellent

30 May 2022

Mohammed

It is good and staff also good and morenda I think that name for woman it’s good woman and helping but car parking small

10/10

Exceptional

26 Mar 2022

Patricia

Great hitel

Excellent service. Comfortable and spacious rooms. Quiet at night. 10mns ride by taxi to World Trade Centre Metro.

Partner

4/10

Poor

23 Mar 2022

anil

smoking in lobby area smoke odour in non smoking room,

Leisure Partner

8/10

Excellent

04 Mar 2022

John

My stay was pleasant and the staff were very warm and helpful. Good value for money.

Leisure Self

6/10

Pleasant

25 Feb 2022

Verified traveler

Review

Towels not changed on daily basis + it has a poor quality and looks like been used for decades , colors are pale
Floor carpet not clean and holds splatters
Shower tray rail stuck

Business

6/10

Pleasant

11 Jan 2022

Mohamed

My stay at the Holliday Inn Express was kinda disappointing because I did not get a room at the top floor which I requested and also the Hotel doe not mentioned anything about the 2 top floors being for people who smoke when i made reservations. Another thing that I found annoying was the fact that I had to LITERALLY call the front desk just so that I can ask them to bring me a iron and table to my room which I shouldn’t have to call for that at all. So my experience at the Holiday Inn Express was disappointing and I really hope that they make changes for future reference. Thank you

Self

8/10

Excellent

29 Nov 2021

Mouhamed

Not bad

6/10

Pleasant

20 Nov 2021

TANBIR

Hotel with Cockroaches!! This is my 2nd time visiting this hotel and everything went well until I went home to find a dead cockroach in my luggage!!! Now I am so stressed out that what if I brought cockroaches with me. I unpacked a day after I arrived. Just because of this I will never stay in the hotel even if the location is great. Free Underground parking and Breakfast is good. Management please contact me regarding this major issue.

Business_and_leisure Family

10/10

Exceptional

06 Nov 2021

John Mark

It is everything you need and nothing more. Staff are really well trained and extremely helpful. The room is great. plenty of space to spread out and work. Comfortable bed. Excellent breakfast buffet. I would come back every time.

Business_and_leisure Self

8/10

Excellent

27 Oct 2021

Kenneth

The property to me sit right in the middle of all the things to do Dubia. The staff is super nice, friendly and helpful. Their is some small things that could be taking care of without the guest telling the owner. Overall not a bad stay for me.

Leisure Self

10/10

Exceptional

21 Oct 2021

Edgar

The morning breakfast staff was the best! They do everything to make your stay comfortable. They are the reason I enjoyed my stay.

Leisure Friends

2/10

Poor

01 Oct 2021

Arif

Don't stay at Holiday Inn Express in Jumeriah-DXB

We arrived at our hotel at 230am & we told them that we would be late arrival. When we got there they told us that the hotel was full due to a cancelled flight & they would move us to another hotel. They called for a taxi and moved us to a hotel 10 minutes away.
With this new hotel it screwed up all our plans for tours/Transfer & to catch metro. It was a pain & cost us more money, time & frustration.
Watch out for bait & switch.
They should have honored my reservation & moved the other people to other hotels & not us as I booked a month in advance. Very sad

Partner

10/10

Exceptional

07 Aug 2021

taneka

Cool place

It was awesome the food was incrediable, very clean nice people would stay again.

Friends_and_family Family

6/10

Pleasant

01 Jul 2021

Verified traveler

WiFi was horrible for guests working online. Rooms were very okay. Staff were helpful in a sense that they tried but still couldn’t do anything.
Stay was very okay.

Business_and_leisure Self

10/10

Exceptional

09 May 2021

Timothy

The receptionist Angel is always very nice and efficient with my check in. The entire staff, from food service to management are very good.

Business

10/10

Exceptional

12 Apr 2021

Karl

Loved every moment.

The staff are very friendly and professional, they went out of their way to help us, especially Shabbir who was excellent.
The hotel is very clean and the WiFi is fast, and the food was delicious.

Friends_and_family Family

8/10

Excellent

19 Mar 2021

Verified traveler

Need more assistance

Parking outside full and no one to help. Underground parking only offered after I paid for parking. Too noisy in the hallway early in the morning. Vacum cleaner noise

Friends_and_family Friends

10/10

Exceptional

13 Mar 2021

yasser

Very good

Reception so nice specially Mr.Reda
Very good hotel and breakfast good

Partner

6/10

Pleasant

30 Dec 2020

Elizaveta

Renovation is required

Staff is professional and friendly, breakfast is tasty, great value for money! But facilities are pretty old, there's no charging plugs or USB sockets by the beds, floor is covered with stinky carpet, room windows are not designed to be opened. Dear management, owners, kindly consider proper hotel renovation and it will be amazing, not as affordable as now, but property to be proud of.

Self

8/10

Excellent

21 Nov 2020

Maria

Clean, comfy and close to the public beach! Parking on spot, easy to reach, quiet.

Self

10/10

Exceptional

26 Sep 2020

Timothy

Staff is always very friendly!

Business

2/10

Poor

24 Aug 2020

Tanya

UPSET CUSTOMER/

I am very disappointed with this hotel and hotels.com. I booked to stay at this hotel during March11th-March 14th 2020 so I can go on a cruise but then the Covid pandemic was called and my flight and my cruise was cancelled so I was unable to go to the hotel. The hotel then stated that even though I was unable to make it to the hotel due to the pandemic that I was a no show and stated that they will not be processing me a refund. I am also a frontline worker and I have been trying since March to get a refund and they refuse to do so despite the contingencies this hotel may have to cover a loss as such. I find it very dishonorable that a company hotels.com and Holiday Inn could not provide me with a refund given the circumstances. It is very disappointing and when the pandemic is over I will ensure that my family and friends will not use hotels.com nor Holiday Inn for any of our travels.

Friends_and_family Family

4/10

Poor

14 Mar 2020

Verified traveler

To describe this hotel in one word, I would choose \"sloppy\". Staff were nice and accommodating but the rooms were not clean at all, especially the bathroom. Very disappointing for a hotel rated five star.

Leisure Family_with_children

10/10

Exceptional

20 Jan 2020

Verified traveler

All good but can be improved upon. The food should include African meals too

Leisure Self

6/10

Pleasant

10 Jan 2020

eliana

Bad housekeeping service !!!

The breakfast was great.Several hot options,salad items such as olive, cheese, dates, cold cuts,fresh fruits, 3 kind of juices.
hot and cold cereal, several kinds of bread and great coffee.

The staff at the front desk was polite, helpful and tried to solve the problems we had with housekeeping.

We booked a room for 3 people and for the first 5 days we had to ask for the third bath towel .It was annoying.
Finally my daughter said the if the problem was not solved she would speak with the manager.

Another problem was with the sofabed. Some days it was not folded back as a sofa , some days they left it half way folded back.

The housekeeping staff needs to upgrade their service. It was quite disappointing. We were almost changing hotels because of the bad service we got.

Friends_and_family Family

4/10

Poor

30 Nov 2019

JoseM

Everything was fine at the beginning (check in) we enter on Wednesday night and that night we asked for an iron (for our clothes) which was delivered at the room (it took lots of time) on the next day we went out of the hotel and we left a Do Not Disturbe sigh out of the room, on Friday morning we needed the iron again and we discovered the iron was removed from our room without notice or permission, basically someone entered our room to take it!!! We complained to the manager in charge and expressed how inappropriate this event has been. They said they will investigate which I do not care anymore, I got all our belongings in the room, our passports and shopping things.
This has been an invasion of property, sadly...

Leisure Family

8/10

Excellent

23 Nov 2019

AmynA

Yusra and Anna at front desk were very friendly and helpful! They made our stay warm and pleasant. They are a great asset to the hotel. The housekeeping staff was fantastic and kept our room neat and clean always. The only issue I have with this hotel is small room sizes. I wish the rooms were a little bit bigger. Breakfast was amazing every morning.

Leisure Family_with_children

10/10

Exceptional

22 Nov 2019

Kumar

Nice quite place to stay.

Very nice facility. Excellent breakfast. Very friendly front desk and room service staff.

Partner

8/10

Excellent

03 Nov 2019

Verified traveler

The staff did try there best to rectify the room issue at check in. I really liked the shuttle service to Dubai Mall. The breakfast was good but I've stay at other comparably priced hotels in Dubai and had better free breakfasts that offered a omelet station and more choice.Over all this hotel was good.

Leisure Self

10/10

Exceptional

20 Sep 2019

Zeeshan

Thank you.

The Breakfast bar was fantastic.
The staff were brilliant - super friendly and will go out of their way to make you feel comfortable.
I stupidly left my headphone at the gym, the cleaners handed it to reception - i was impressed with the honest and integrity of the staff.
Location is great - must try the Truck ada restaurant, which is 2 min walk away.
Overall Fantastic stay.

Friends_and_family Friends

10/10

Exceptional

14 Sep 2019

Mohammed

Nice good 100%

Very nice lovely staff
and good location good morning breakfast every think great

Family

10/10

Exceptional

08 Sep 2019

Uddin

The staff were really helpful. Stayed on the second floor was the staff were professional and accommodating.

Leisure Family

10/10

Exceptional

07 Sep 2019

RITA

Awesome Experience!

My business partner Mr Anthony and our clients enjoyed their stay in your facility. They had amazing experience!

Friends

4/10

Poor

08 Aug 2019

Jasoda

The. Front desk system sucks . The refrigerator in my room was not working I call reception at front desk, it took two days to send someone. Was my third time staying in this hotel. But this time. Was worst. If you call for something it take 4 or five hours to come to room.

Friends_and_family Family

8/10

Excellent

20 Jul 2019

Verified traveler

I’d like the location it was central. I could access most parts of dubai within 20-30 minutes !

Business Self

10/10

Exceptional

14 Jul 2019

Verified traveler

Thanks asem you are helpful man thanks for all reception
Nice hotel
Veey good staffs

Business

2/10

Poor

28 Jun 2019

Verified traveler

They told us to wait for half an hour for king sized bed room .. after the waiting they said no room availble in king size .. there was no amenities in the room .. first time bad experience from an IHG hotel

Friends_and_family Partner

10/10

Exceptional

21 Jun 2019

Verified traveler

Thankyou Holiday Inn Express Dubai Jumeirah, I Felt Like Home ... Will Definitely Like to Visit Again and Suggest Same to Other Tourist too .

8/10

Excellent

08 Jun 2019

Verified traveler

Pretty good for a budget style hotel.
Breakfast food was pretty much unchanged each day apart
from different egg variations. But ok.
The glass on my shower unit was not cleaned during my
entire stay.

Leisure Self

8/10

Excellent

12 May 2019

Verified traveler

The internet was terrible. I was in the 6th floor and couldn't fully enjoy the internet access. Also there was no wash clothes; I have to request each time. The ice machine was out of order. But overall, the staff was amazing, the cleaning staff was great, and the customer service was outstanding. The breakfast was excellent. I would recommend that shuttle bus to airport as mentioned on the website be provided as part of services. A shuttle bus to Dubai Mall or some special touristic places would make a big difference.

Friends_and_family Family

6/10

Pleasant

10 May 2019

Verified traveler

In the middle of construction/renovation. Looks a little rundown

10/10

Exceptional

09 May 2019

Aslam

It was awesome. We really enjoyed our stay at Holiday inn

Leisure Family