Name: Residencial Horizonte
Address: Avenida António Augusto De Aguiar, 42, Lisboa, 1050-017, PT

2/10

Poor

30 Jun 2026

Karen

I have stayed here before with pretty good results. This time literally EVERYTHING was terrible including the toilet that did not flush properly at any given time, and at some times not at all. When I asked to be moved I was told \"NO\" then a guy came up and \"fixed\" it (which I had done twice already obviously it wasn't fixed it just managed to flush again for 1 try). Since I was leaving the next day I just left the yuk for them. The morning buffet is more scant than it ever has been, the AC was sporadic at best. I think this was my 3rd stay, and I can honestly say NEVER AGAIN.

Self

10/10

Exceptional

21 Jun 2026

Susana

Wonderful and super helpful staff! Location was 10/10 and the room was just what we needed!

Friends

2/10

Poor

14 Jun 2026

Karen

This is not my first stay here but it will be the last.

Self

10/10

Exceptional

26 May 2026

Li

位置非常好，马路对面就是地铁，去机场和市区景点非常方便，傍边的大公园也是打卡景点，还有个百货公司。唯一就是房间小但是设施全，包早餐，前台工作人员很好，会推荐给朋友。

Family

6/10

Pleasant

23 May 2026

Sheridan

Most of the staff were nice and helpful. The room was fine. The shower design was interesting... breakfast was basic. It was OK for one night but overpriced.

Self

4/10

Poor

20 May 2026

KSENIJA

Room was basic, almost without daylight. Room needs renovation.
Breakfast was basic, but ok.
Metro station is just opposite the hotel and it's big advantage

10/10

Exceptional

20 May 2026

Marcina Celeste de

Quarto limpo, equipe atenciosa e localização perfeita

Friends_and_family Family

8/10

Excellent

19 May 2026

Saurav

Room was clean, staff was helpful and at good location as it is opposite to the Parque Metro station. No other amenities (not even an electric kettle) in the room.
The room needs maintenance and options at breakfast could be improved.

Family_with_children

10/10

Exceptional

12 May 2026

ADRIANA ALICIA

Buena relación precio calidad, muy rico y completo desayuno

6/10

Pleasant

05 May 2026

Janaina

A localização do hotel é ótima, em frente à estação Parque do Metro. A limpeza do quarto estava impecável, sempre muito bem arrumado. O atendimento na recepção foi bom, sem muita cordialidade, mas atendendo ao que necessitava. O que deixou muito a desejar foi o café da manhã, bem fraco. Teve um dia que só havia uma opção de pão. Não havia a quem pedir para fazer um ovo mexido, nem uma chapa pra aquecer o pão. O salão do café era bem arrumado e limpo, porém cheirava a ovo cozido.

Friends_and_family Family

10/10

Exceptional

04 May 2026

Dave

Great location for the city centre, close to metro, bus and restaurants.

Self

8/10

Excellent

29 Apr 2026

Joshua

You get what you pay for here. No frills

Family_with_children

6/10

Pleasant

25 Apr 2026

Karen

Old building in old shape. Rooms are VERY small, bathrooms also small and uncomfortable. Old furniture but servicable. Breakfast is poor. Planes fly low and regularly, and any noise able a low talking voice can be heard thru walls. The best things about this hotel are the location and the staff who are truly great!

8/10

Excellent

25 Apr 2026

Denys

Localização excelente; Funcionários excelentes; Ótimo café da manhã. A recepção muito acolhedora e afetiva.

Friends_and_family Family

8/10

Excellent

16 Oct 2025

Edwin

Staff

10/10

Exceptional

19 Nov 2024

Declan

Good location right across from Parque metro station. Light breakfast served to start your day

Leisure Self

8/10

Excellent

15 Apr 2024

Feliks

Subway station (they call it “metro”) is on the other side of the street.

Leisure Family

10/10

Exceptional

20 Sep 2023

Dave

Very quite area but easily walkable to the city centre with good dining options locally.

2/10

Poor

11 Jun 2023

Kwong Wing

I wanted to complain about *Residencial Horizonta * that we stayed from June 3 to 11 in Portugal Lisbon. The room was dirty. There are bed bugs, we all got bites on body. I complained to the front desk, but not getting any help. The front desk staff not even write down our complain. He asked us to talk to the manager but didn’t give us the manager contact. We found that it’s no point to get any help from the hotel or argue with the staff. We didn’t want to ruin our vacation, and further damage our body with bug bites. We decided to find another hotel. We didn’t use the room for 3 nights and much appreciate that if Expedia can step in and offer some credit or compensation for future trip.

Leisure Family

4/10

Poor

23 May 2023

Amor

Went to smoke outside property at night and i opened the gate, the night front desk asked me”WHY did you open it?” In a rude tone.

10/10

Exceptional

24 Apr 2023

Katherine

The great balcony view. Amazing sunsets. Nice to observe the passing crowd.

Leisure Partner

8/10

Excellent

25 Mar 2023

Lorraine

While most of the staff were very nice and ready to help, one particular staff member was very rude and needs to learn how to respect customers.

Leisure

6/10

Pleasant

23 Feb 2023

Teppei

部屋は値段相応、朝食はそこそこ。

Business

2/10

Poor

17 Feb 2023

Verified traveler

Avoid room 807!

Self

8/10

Excellent

10 Oct 2022

Janice

A good value hotel in a good location.

Excellent location. Very good value for a city centre. No frills, just all that one needs at a good price.

Self

4/10

Poor

19 Jul 2022

Verified traveler

Bring a sleeping bag

It was very basic and dated. The staff were lovely however I had to go looking for any pillows and couldn’t find a duvet or sheets. Ended up having to get a sleeping bag liner from decathlon because I wasn’t sure if the sheets had been washed (marks on mattress sheet)

Self

4/10

Poor

22 Jun 2022

Rony

Near two metro stations. However carpet looked old. Room was cramped. Breakfast was very average. And one of the front receptionists was rude

Leisure Family

8/10

Excellent

10 Jun 2022

C

Very central, quiet, safe, close to airport. Comfortable beds, great view. Park nearby.

Partner

8/10

Excellent

14 Apr 2022

Johnny

Very well located with the subway station just outside the hotel. Because it's located on a boulevard you can hear the traffic going by at night when you sleep. Was not a problem for me would stay here again when in Lisbon.

Leisure Self

10/10

Exceptional

20 Mar 2022

Leroy

The room was what we needed and had a great breakfast

Leisure Partner

10/10

Exceptional

08 Mar 2022

Saba

I liked the friendliness and professionalism of the staff, the quirkiness of the building, the clean modern bathroom, the extensive breakfast and the location. The lighting was a bit dim, especially on the staircases

Leisure Friends

6/10

Pleasant

17 Nov 2021

Jeruza

Rom very cold

Everything was ok, but the room was very cold and a bjt noise.

Friends_and_family Family

10/10

Exceptional

07 Nov 2021

IRWIN

Good location, not a bad hotel

Hotel is in good location, just infront of the metro station, the downside is… when metro go on strike, i have to walk 30 minutes to the train station. Breakfast is included in my booking, it was not a bad breakfast at all, but it will be great if they change their breakfast menu. During my 5 days stay, the breakfast menu was the same, so on my last day i have to go out and have breakfast in burger king because just looking at the breakfast i feel like im gonna vomit as im eating the same menu in the last 4 mornings. Hotel is clean and safe. I booked a double bed, but on arrival my room is twin single bed. The toilet/shower is small but not a problem at all. Their bed needs upgrading, its hard like a board and the sheet is so thin, it will be good if theres a duvet instead of a sheet. Maybe adding electric kettle in the room will give another thumbs up from the client. The staffs are very helpful. If i visit lisbon again, i will consider having this hotel again.

Self

8/10

Excellent

21 Jul 2026

Carla Patrícia

Quarto limpo e ótima localização.

Friends_and_family Family

8/10

Excellent

28 Jun 2026

MAKHLOUF

Chambre propre climatisé, malgré qu'elle soit un peu juste en surface pour 3 adultes, mais pour 2 nuits c'est suffisant , lit, draps et serviettes changé et propre.
Personnels d'accueil excellent disponible et serviable (ajout des oreillers supplémentaires suite demande faite à une heure bien tard).
Petit déjeuner inclus correct pour l'établissement.
La station du métro juste en face ce qui facilite les déplacements et la proximité.
Je recommande bien l'établissement.

Friends

4/10

Poor

20 Jun 2026

debora

The breakfast is not worth it the shower was not functional but then later on they fixed it the hotel is in need for a renovation overall it was okay the location was great close to the city center

Family

8/10

Excellent

13 Jun 2026

Shota

朝食はかなり種類が少ないですが、それ以外は値段相応で満足です。

Self

2/10

Poor

13 Jun 2026

JUNIOR

Quarto sujo, com formigas gigantes pela cama e chão. Os funcionários nao foram verificar e me trataram.como se estivesse a mentir. Passei a penas a primeira boite e sai antecipadamente tamanha foi a decepção.

Self

6/10

Pleasant

04 Jun 2026

Melanie

Freundliches Personal und sehr gute Lage direkt an der Metro

Family

4/10

Poor

16 May 2026

Theo

O quarto era ok, semelhante ao que tinha sido prometido apesar da velhice e falta de modernidade (como o comando da tv e ar condicionado serem na parede e serem velhos), mas a casa de banho era TERRÍVEL. Muito pequeno, eu mal conseguia me mover dentro do chuveiro, o chuveiro também era horrível, era com cortina e a cortina ficava grudando em mim enquanto tomava banho, além de criar uma poça de água no chão e por ser velho. No site mostrava uma casa de banho muito maior e melhor, e na descrição dizia haver banheira (e não tinha).
Eu JAMAIS teria reservado se soubesse que seria assim. Façam um favor e construam pelo menos um local de duche melhor. Foi o pior lugar que fiquei em toda a vida.
Apesar disso a funcionária da receção era simpática e localização excelente em frente ao metrô.

Self

2/10

Poor

11 May 2026

Mehmet

Sooo Bad

Family_with_children

6/10

Pleasant

10 May 2026

Maria

Nära tunnelbanan

Friends_and_family Family

10/10

Exceptional

06 May 2026

Götz

Sehr nettes und hilfsbereites Personal.
Für das P/L gute location, vor allem zentrale Lage mit sehr guter Verkehrsanbindung. Ich hatte ein sehr ruhig Zimmer zum Hof. Obrigado.

Self

10/10

Exceptional

29 Apr 2026

Petra

Sehr nettes Personal, gemütliches Zimmer. bei der Dusche wäre eine Brause mit Schlauch noch gut. Ansonsten perfekt von der Lage her. Gutes Frühstück.

Self

10/10

Exceptional

26 Apr 2026

Andre Vinicius

Quarto limpo, bom café da manhã, ótima localização.