Estrel Hotel Berlin

Germany , Berlin
BERLIN, Sonnenallee, 225 17
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100 reviews shown

8/10

Excellent

09 Dec 2025

Spencer

Odd access after 10pm. Must take the stairs. Building is slightly outdated. Very friendly staff for any requests. Located on a great street.

Business_and_leisure Partner

8/10

Excellent

05 Oct 2025

colin

Basic but decent hotel on the outskirts of Berlin, with decent transport links to centre. Room was clean but bed was hard. Didn't try the breakfast. Lift to rooms but this closes at night (11ish).

Friends_and_family Family

8/10

Excellent

10 Sep 2025

David

Nice independent hotel

Great small independent hotel in the eastern suburbs. Very good public transport links from hotel to key attractions across Berlin and the Airport. Some nice eating choices near by. The Karlshorst Museum is also close to hotel which is worth a visit in its own right.

Self

10/10

Exceptional

12 Jul 2025

Harrison

Banging

Leisure Partner

8/10

Excellent

29 Jun 2025

Ethan

Very spacious room apart from the shower which was quite small. Very nice bed. Only a short walk to the train station and it’s in a very nice area

Leisure Self

8/10

Excellent

16 Jun 2025

Michelle

Excellent location - grocery store and train are super close.
Comfortable and good value for money spent.

Partner

10/10

Exceptional

08 Jun 2025

YAKUP

great hotel

Business

8/10

Excellent

05 Jun 2025

Simon

The room was very clean and the bed was comfy. No tea/coffee facilities as they sell it in the bar area. The area was pleasant and quiet.

Leisure Self

6/10

Pleasant

22 May 2025

Julija

Very poor shower and terrible hair dryer

Partner

2/10

Poor

06 Feb 2025

fintan

Service was quite bad! Horrible as there was no chance for us to get into our room as the key card didn’t work, and we tried to call reception and no one was there, despite us telling them we’d be there late.

Leisure Friends

8/10

Excellent

09 Nov 2024

Andrew

Good value for money on a budget

Leisure Self

10/10

Exceptional

15 Oct 2024

Emre

Super Hotel! Preisleistungs Verhältnis wirklich mehr als exellent!

8/10

Excellent

08 Sep 2024

Michael

Nice sized room with a comfortable bed. Not much in the way of storage. No air con so it was very humid at times as Berlin had a heatwave at the time of our stay. Karlshorst S-Bahn was a five minute walk away and there were a number restaurants on the main drag that the hotel was situated on. Unfortunately, the main road was extremely busy with traffic, trams and emergency vehicles. The trams in Karlshorst run 24 hours a day. With no air con the window had to stay open. I had ear plugs so it wasn’t the end of the world but I’d recommend taking some. In summary, for the price it was a good place and the young chap on reception was very helpful and pleasant.

Partner

2/10

Poor

27 Aug 2024

Matthew

Did nor respond to our request about dogs staying. Forced to stay somewhere else at 7pm in evening. Fortunately the other hotel was significantly better. Still £100 out of pocket. Rude receptionist

Friends_and_family Family

8/10

Excellent

04 Jun 2024

Anne

Okayish hotel - you get what you pay for I guess.

Room was decent size with a nice desk and chair for working.

The shower was confusing initially - shower head on one wall but the controls were on the opposite wall, not something I am familiar with so it took some playing around but was fine. The shower head was very dirty for a hotel (completely covered in limescale) and put me off showering to be honest.

The view was good and lots of nice shops nearby, walking distance to bus/trains. Lots of happening in the area so very good location.

All good, just didn't like the bathroom much - could do with an upgrade.

Leisure Self

8/10

Excellent

09 Aug 2023

Lourdes

Safe and convenient close to public transport etc. very nice and walkable!

Leisure Partner

8/10

Excellent

20 May 2023

Verified traveler

Great with a few hickups

The room was clean and ok, but very small with the shower placed inside the room and the only window was in the bathroom.

The hotel is in a great place, near public transport, shops and restaurants.

Self

10/10

Exceptional

16 May 2023

Sonja

The staff has been friendly and helpful. The room was clean and spacious.

10/10

Exceptional

18 Jan 2023

Rohit

Nice staff

Partner

2/10

Poor

13 Jan 2023

Rohit

When I was arrive that time hotel closed

Partner

4/10

Poor

12 Nov 2022

Rekha Mallappa

First of all they didn't have my reservation. I booked comfort twin room but they gave me single bed room saying that they don't have my reservation even though I showed them reservation on Expedia. They charged for 2 Croissants even though I ordered 1. There was mistake in the final bill and took 105 Euros extra from me and I don't know when will I get it back. The only good thing - the room was okay compared to the price.

Business Self

8/10

Excellent

19 Oct 2022

Kyle

Clean and simple rooms. Easy access to the S-Bahn.

Business_and_leisure Self

8/10

Excellent

27 Sep 2022

Thomas

The hotel was clean,tidy & comfortable

The staff were friendly & helpful too.

Leisure Self

2/10

Poor

10 Nov 2019

Jürgen

Dirty, no toilettepaper, no daily cleaning, if cleaning than only bed

Business Self

2/10

Poor

28 Oct 2019

Richard

Terrible hotel.

Poor service , had lost my booking, no breakfast available, no evening meal available, no tea facilities, uncomfortable bed, rude staff, shower not working, dirty carpet, fire alarm drill without notification or reassurance that it was just a drill.

Self

6/10

Pleasant

13 Oct 2019

Clark

Very,very dated.Too much clutter just gathering dust,sockets not working properly,very grotty when furniture was moved,stairwells were grubby with worn carpeting,huge,heavy curtains that were full of dust,no signs on stairs,which led to us going into someone's(staff??) room!!No breakfast available,although I doubt whether I'd have eaten there.No coffee,water,snacks,which,in this day and age is ridiculousI understand that this was a cheap option,however,

Friends_and_family Friends

6/10

Pleasant

12 Oct 2019

Verified traveler

Hotel under new management whicj we didnt know about, lift m ad malfunctioned and got stuck in basement and had to climb out through a small window, reception staff didn't care. Bar was closed

6/10

Pleasant

04 Oct 2019

Verified traveler

It took 3 attempts to get me a room (first one wasn’t ready, second one looked like the door kicked in so I didn’t feel safe, third room was the first room now ready) which was spotlessly clean though very sparse. Flat screen tv, comfortable bed, wardrobe, table and chairs, large bathroom with a balcony and the bed was made and room cleaned every day. Good room temperature too. If you’re looking for a budget stay, purely to sleep this is for you. There are no tea/coffee making facilities and although it says you can buy breakfast in the restaurant below this wasn’t available during my stay. Staff were friendly but didn’t offer information freely. I found out through other guests you could pay to have WiFi though I didn’t do this.

Leisure Self

2/10

Poor

23 Sep 2019

Verified traveler

SLEPT ON A PARK BENCH THANKS TO MANAGEMENT! They changed the lock on the late night entrance without informing guests. I had to sleep on a park bench at 3am on the 2nd night. All they needed to do was inform guests and issue them with an old key and a new key. Was the most dreadful experience of my life when staying at a hotel. Also, the room entrances have rotten door frames and so you can enter locked rooms. For this reason the hotel needs to be shut down. The location is not good either if you really want to experience the city.

Business Self

2/10

Poor

07 Sep 2019

Robert

OK if on a strict budget.

Walk in and the receptionist was having an argument with a women and then rolled her eyes at me. Put in a disabled person's room with toilet about 3ft off the ground with rails and walk in shower, stained leaking ceilings, broken blinds in bathroom so people can see in, old towels, stained toilet paper, no soap and loud couples every night. If backpacking on a budget fine, if not avoid. Didn't say a word or make eye contact when checking out.

2/10

Poor

01 Sep 2019

Verified traveler

Abysmal room, the lock was broken, shower broken, WiFi didn’t work that you had to pay for. The staff were not very helpful. And when we had to check out at 3:30am, they key to the night door didn’t work and we had to scale a 10ft fence to get out of the hotel! Luckily we managed to get out a fire escape to the back of the hotel court and the taxi driver had to help us get over this fence. Luckily we’re both agile enough to get up and over but anyone older wouldn’t have been able to have gotten out and wouldn’t be able to get out the hotel until 8am when the staff are back and we’d have missed our flight! Would not recommend this place at all.

Leisure Partner

6/10

Pleasant

27 Aug 2019

Verified traveler

I did not pay a lot for my 3 night stay and only used the hotel for washing and sleeping.

The bedroom and bathroom were very basic, the towels were rough, some items were not attached to the wall properly. The blind on the window was broken, the carpet had stains and the door was paper thin, meaning noise carried easily.

Having said all of that, I knew I was opting for pretty much the cheapest hotel in the area, so none of this was really an unpleasant surprise. The location is very handy (for me at least) being a short walk to the train station and with nearby supermarket / cafe etc.

Staff were friendly and the room seemed pretty clean. As far as I'm concerned I got what I paid for.

Leisure Self

6/10

Pleasant

23 Jul 2019

Rich

Internet, you need to pay. Place is safe and surrounding place to buy things & food is affordable as comparing the city area.

Leisure Family

2/10

Poor

20 Jun 2019

Verified traveler

Worst Hotel i have ever been to.
When I first entered the room, the garbage can was not emptied. They do not clean the room everyday, just fold the blanket. Soap dispenser and shower head stand were broken.the staff is really badly trained. Never Again

Business Self

2/10

Poor

16 Jun 2019

Sam

No AC. Reception closes at 11 pm. They gave me a bad room. Elevator does not work late at night. They dont have room to hold luggage for you.

Friends_and_family Family

8/10

Excellent

13 Jun 2019

Verified traveler

For the very cheap price that I paid, this hotel was better than I was expecting. Everything was basic but was clean and worked.

Friends_and_family Friends

8/10

Excellent

03 Jun 2019

Verified traveler

Good hotel in quiet area of former East Germany. Staff are professional, although they don't seem to be too friendly, this maybe the remnants of Soviet Union rule? No problems though.

Leisure

4/10

Poor

22 May 2019

Verified traveler

Poor

Hotel furiture is very outdated, bamboo beds were squeaking, there was unbearable smell on the staircase and the elevator wasn't working. Walls are thin, we could hear guests talking in other rooms. WiFi is not free, but very expensive!

Partner

6/10

Pleasant

19 May 2019

Verified traveler

a place for sleep only

No one would tidy the room after you back, the body soap is half filled when we arrive, the towel is dirty and no free wifi. The people around the hotel are nice, but its just a place for sleep only , nothing to see.

Friends

4/10

Poor

13 May 2019

Verified traveler

On the third floor the shower lacked sufficient water pressure.
The showerhose leaked most of the waterpressure away before entering the head.
TV did not work,
Pull down window blinds did not stay down.

They sold me a parking spot for 4 days and it was a daily nuissance to actually use it because staff or restaurant guests would block the entrance or the spots themselves. This lead to management knocking on doors to find the owner of a car in the early morning even though my numberplate and phonenumber was registered. Finding the owner of a car ( usually it was staff or a restaurant guest blocking the exit ) took sometimes up to 20 minutes. This happened again and again, they did not learn. Dissapointing. Staff came across as unable to come up with something to fix this issue.

Business_and_leisure Self

2/10

Poor

13 May 2019

Verified traveler

The property nothing faciilty and wifi.Also location is far from center.

Leisure Self

2/10

Poor

12 May 2019

Russ

Orangs would be more competent than the hotel staff. Restaurant staff was friendly and helpful to the extent they could.

Leisure Partner

6/10

Pleasant

11 May 2019

Amar

Great hotel

Great location, recently refurbished, good staff. Beds are not well arranged(2 beds are very close) I was obliged to leave the room at 4am the last night, because the person sleeping near to me came drink with a disgusting smell. The receptionist suggested another room for me but I was very angry and left the hotel.

Friends

6/10

Pleasant

07 May 2019

Verified traveler

A pure hotel and room, but it is OK for a short stay in Berlin

Leisure Partner

6/10

Pleasant

04 May 2019

Verified traveler

Room was ok but very hot and stuffy as unable to open window due to being in attic, staff very pleasant and helpful, lovely area with plenty restaurants round hotel,trams run past hotel and near train station so great for getting to city centre

Leisure Partner

8/10

Excellent

30 Apr 2019

Verified traveler

All good no complaints did what is said on the tin

2/10

Poor

29 Apr 2019

FamilieK.

Suite war nicht wie gebucht. Keine 65m², keine 2 Bäder, ein Schlafzimmer gleich Wohnzimmer, vermutlich notdürftig eingerichtet, da wir auch keine Nachttischlampen hatten. Man konnte das Licht nur im Flur an der Eingangstür betätigen, schlecht wenn man nachts mal zur Toilette muss. Eine verschlossenen Tür hinter der sich angeblich ein zweites Bad mit Wasserschaden befindet. Hier vermuten wir auch ein zweites Schlafzimmer, was die m² dann passend machen könnte. Keines der beiden TV-Geräte funktionierte, erst nach vielem Beschweren (insgesamt zwei Tage lang) wurde an einem der beiden Geräte ein Kabel angeschlossen. Kein Mineralwasser im Zimmer. Auf Nachfrage weiß man davon nichts. ACHTUNG ABZOCKE beim W-LAN, Kosten 4,-€ pro Gerät. Bei dem Preis erwartet man natürlich kein Nobelhotel aber hier gibt es nicht einmal die gebuchten Leistungen. Sauberkeit war in Ordnung, insgesamt sehr abgewohntes Hotel, alle Halterungen für Seifen-, Duschspender sowie WC-Papier defekt. Absolut katastrophaler Service an der Rezeption. Man hat keinerlei Handhabe bei Beschwerden und wird an ein angebliches Beschwerdemanagement verwiesen. Keinerlei Entgegenkommen und sogar frech gegenüber den Gästen.

Friends_and_family Family_with_children

10/10

Exceptional

19 Apr 2019

Verified traveler

Karlshorst Hotel

Everything was wonderful! Personal is really helpful and friendly. The atmosphere in the room is really authentic.

Family

8/10

Excellent

13 Apr 2019

John

Good location

Local and close to shopping but also on the expense of massive traffic, read noise, beside ok

10/10

Exceptional

01 Apr 2019

Verified traveler

rooms excellent and comfortable
potatoes in restaurant are amazing. Recommend!!!!

Business_and_leisure

8/10

Excellent

18 Mar 2019

PETER

Very Good Price for a Single room.Close to S Bahn Station.Room was quite spacious for a single.Excellent Powerful Shower.

Leisure Self

10/10

Exceptional

13 Mar 2019

Verified traveler

No any complains, stay was perfect, very good conditions and comfort

6/10

Pleasant

03 Mar 2019

Verified traveler

Room was occupied by someone else on arrival. Had to wait an hour whilst they changed it and cleaned. They did give us a free drink whilst we waited. But then they didn't have enough front door keys for getting in after hours so we had to be let in by another guest. The room was large and nice. Bath and separate shower in bathroom.

Leisure Friends

8/10

Excellent

20 Feb 2019

Verified traveler

Our room was quite nice and bigger than we expected, with a partitioned sitting area. Room was very good value for money. Only problem was the room was not cleaned properly every day. Only bathroom was cleaned. Towels were replaced when we left ours on the floor and the rubbish bin was emptied everyday. The table tops could have done with a wipe down and maybe the room vacuumed at least once during our 6 night stay. Staff were very friendly and helpful. Hotel is in a nice suburb with a supermarket only a short walk away, as well as a s bahn stop a 5 minute walk away which gets you very easily into the city. Was a lovely experience and will definitely stay there again.

Leisure Partner

10/10

Exceptional

12 Feb 2019

Petros

Everything was as described, the room was very clean and spacious enough. Location is great with good connections to Schoenefeld airport and city center. Given the price, it is an excellent value for money choice.

The staff was friendly and helpful when required. Everyone talked english.

Business_and_leisure Partner

10/10

Exceptional

11 Feb 2019

Verified traveler

Clean rooms, great stuff. Situated in nice neigbrhood, close to S ban.

Leisure Family

8/10

Excellent

08 Feb 2019

Verified traveler

The room is quite big and clean everyday making it plesant to stay.

Leisure Self

10/10

Exceptional

07 Feb 2019

Verified traveler

Karlshorst hotel

Good location supermarket restaurant etc all near by handy to tram and train . Not the ritz but clean albeit it a bit dated and nice area .the staff are friendly and helpful .was working around Berlin and this was great location to access the motorways /main trunk roads for getting around the city.

2/10

Poor

07 Feb 2019

Scott

I've stayed in a lot of hotels, but this is hands down the worst. We got back to our room on the second day of our stay at around 11pm. It was then that we found our room key-card didn't work so we were locked out. There was no hotel staff to help at all. We managed to catch the bar staff just as they were leaving the building. They managed to get a hold of someone to come and help us. After a 30 minute wait in the 1st floor lobby someone finally turned up and got our key working. We were told at this point that room keys need to be activated everyday. Well this is the first time I have ever heard of anything like that and no-one at the hotel told us that when we checked in. When you add to this the fact that the room was stinking of cigarettes it adds up to a very disappointing stay. I would recommend that people avoid this hotel and stay elsewhere, like the street as that would be more comfortable and less smelly.
Also, we found note that seemed to state that we were staying at a different hotel, just what exactly is the name of Hotel Karlshorst (this is the name of where we booked!!!)

10/10

Exceptional

04 Feb 2019

George

Cozy hotel with excellent Armenian restaurant

Very nice cozy hotel with a very good Armenian restaurant, the lamb grill is excellent, rooms are clean and comfortable, local public transport is very near to the hotel, very well priced

Friends

10/10

Exceptional

02 Feb 2019

Margol

That was great and I have a special time here.be sure that u can be safe here and have a good trip

2/10

Poor

29 Jan 2019

Verified traveler

Poor Service

Customer service was next to non existent, there was multiple times when I was standing at reception watching the man behind the bar file papers or talk on the phone without any acknowledgement at all. The place was reasonably clean and the bathroom was nice, however the bed was extremely uncomfortable, and location is poor.

Partner

10/10

Exceptional

25 Jan 2019

Margol

That was wonderful and it was so comfortable.
I‘ll be choose here again

2/10

Poor

07 Jan 2019

Fedaa

It's not good, the service is bad, the parking lot has to be paid to them and the internet also has no water bottle.

Partner

10/10

Exceptional

04 Jan 2019

Verified traveler

Good staff

It was really good. Staff was helpful and nice.

Partner

8/10

Excellent

30 Nov 2018

Verified traveler

Was wery good. Ekcelent.Only I wish more lighy outside.

6/10

Pleasant

09 Nov 2018

Lilly

In general it's nice hotel, very clean, friendly staff. However there are a lot things to improve.
My room was very dark - only one light bulb (from required three in a chandelier) was there.
While showering, the water didn't come out to a drain fast enough and a bath tab was kinda flooded with a water. Three big nails were remaining in the cabinet. The elevator didn't work at all.

8/10

Excellent

20 Oct 2018

Clean room, friendly staff, in a good neighbourhood near several food options + late night grocery store, as well as transit options at your doorstep. Only downside is you pay extra for WiFi, 4 euro a day or 12 for a week. All things considered still a decent place to stay for a good price.

8/10

Excellent

10 Oct 2018

Walle

Nice hotel a litel to far from city, dident have elevator, but it was good anyway.

8/10

Excellent

04 Oct 2018

Samuels

Good place to stay... close to metro station...Hiraldo was clean, no free internet!

8/10

Excellent

18 Sep 2018

Tyson

The friendly female staff made me feel very welcome.
Not great having to pay 4e for wifi use, never experienced that in any hotel before. Room not cleaned second night.
But for what your paying it's ok. Expect a commute into city centre (20mins). but the S-Bahn karlshorst station is only a 5 min walk.

4/10

Poor

13 Sep 2018

Verified traveler

Bad check in

The room was ok ..but on the beginning for the check in..the man on the reception was very rude not polite ..also it’s not internet free

Partner

8/10

Excellent

11 Sep 2018

Verified traveler

good price

The hotel is bit far from city center and near hotel we barely found restaurats. But still good price.

Partner

6/10

Pleasant

26 Jun 2018

Verified traveler

OK if you want to stay in East Berlin

Bed was comfortable shower was great! 1 window latch broken, couldn't drawer the curtains back had to tie back. Staff very kind

8/10

Excellent

09 Jun 2018

Daniel

Great value in a good location

The hotel was comfortable and clean. The area had many restaurants, bars, and stores. Within 2 blocks of the S Bahn and a tram station was within 100 foot of the hotel. It is about a 30 minute S Bahn ride to the Berlin main station but still easy to get to everything. We enjoyed our stay and would stay again. Room 204.

Partner

8/10

Excellent

08 Jun 2018

Ganesh

Hotel is close to the local train station.

Comfortable room with adequate amenities. Train and tram station nearby.

10/10

Exceptional

27 May 2018

Verified traveler

Emma&Dirk

Excellent Hotel! Staff are nice and friendly. The room is huge and comfortable. This hotel deserves more *** ;-*

Partner

2/10

Poor

16 May 2018

mani

Never again

Very very far from the city centre, returning late is not an option.
The carpet in the room was so dirty and so smelly but other than that the room was clean.
There was no window in the room only the one in the bathroom.
The man at the reception very-very unfriendly and obviusly trying to make things difficult. Does he think he can afford doing this with a hotel like this?

Never again for me.

8/10

Excellent

16 Mar 2018

Verified traveler

Overall very nice hotel

We stayed here in March 2018. We arrived early but room ws free and checked in. When you look at the room it looks like it is old, but i guess this is because of the design. The cleanless perfect, heater and shower perfect! Train station is in 5 minutes walk and easy to get in the center. There is very nice Italian restaurant down the street, highly recomended.

2/10

Poor

12 Nov 2017

Verified traveler

Awful service

We arrived 1 hour before check-in time and our room was not ready, thought I've made request for a bit earlier check-in during booking. And they couldn't change our room for some other room because none was ready! So I was given a key and then had to find cleaning lady to ask her to prepare my room sooner than others. The manager shoud have done this! I was shocked with such attitude. Finally we got in our room 10 minuts earlier check-in time. I'm sure if we had arrived at 14:00 and hadn't rush them - our room wouldn't have been ready.
Cleaning starts at 8-9 AM with carrying out all the trash from the rooms to the hall where is it placed till afternoon, so you'll be able to see what your neighbours had eaten and drinken.
No fridge, kettle, AC in the room.
Neighbourhood was good.

Family

6/10

Pleasant

02 Aug 2017

Jim

Okay, for a short break.

Negatives,No safety deposit box, trying to find the entrance to the hotel late at night.
Positives, Friendly staff, earlier check in than mentioned.

6/10

Pleasant

08 Jul 2017

Verified traveler

Unwelcoming receptionist

It was a good price for the location and cleanliness and comfort of the room.
However, through out our 3 nights at the hotel, the receptionists have been unfriendly and very unhelpful.

10/10

Exceptional

03 Apr 2017

Sarah

Friendly Hotel

The Hotel Mardin, Karlshorst was a great place to stay although it was quite a way from the centre of Berlin it was close to Berlin Schonefeld Airport. The staff were friendly and polite, the room clean and comfortable and although there was a little noise from the road the trams seemed to stop running around 11.00pm. Things you need to know, breakfast is not included in the price but paid for daily. It is a buffet but has meat, cheese, eggs, sausage, fruit, bread, cereal, yoghurt etc and you can request an omelette if you wish. There is a surcharge for late arrivals which is not clear on the hotels.com website. There is a train station 300m down the street which will take you into Berlin, but a change of station is required. We would stay here again if we visit Berlin again.

Family

8/10

Excellent

01 Apr 2017

Verified traveler

Room was very clean and comfortable. But hotel staff wasn't nice.

6/10

Pleasant

22 Mar 2017

Verified traveler

Mardin

Everything was great except for some rude members of staff

Partner

8/10

Excellent

08 Feb 2017

Lyudmil

Clean, budget hotel, close to transport links

At first we looked for AirBnB, but they were quite expensive, so we found this hotel at an excellent rate. The rooms were very clean and warm (it was winter). The hotel interior design is rather strange, since bamboo is used for decoration and furnishing, that's why we called it our bamboo hotel. Staff is very helpful.

6/10

Pleasant

21 Jan 2017

Verified traveler

Mix up with room's but ok. Hitel ataff very friendly and helpful.

4/10

Poor

26 Dec 2016

Christian

Not as expected

On average, me and my friends was somewhat dissapointed about our stay at Entree Hotel Karlshorst.

The layout was somewhat clumsy, forcing us through the restauraunt, but that was fine. The young man at the desk was very polite, and very helpfull, giving us a good first impression overall. The people at the reception was overall very polite, kind and respectfull, this pulls the rating up a bit.

Pros:
- Nice bathroom/decent shower.
- Friendly hotel management. (in most cases, did their best to accomodate our wishes!)
- Location was very close to the train station, making it easy to get back and forward to the city.
- Location had plenty of colonial stores + apothecaries nearby.
- Cheap

Cons:
- The key system was OLD huge keys, who worked at more than one door at the same time, which we believe resulted in one of our wallets going missing..
- One of the doors had a busty lock that couldn't open from the inside. It was also hardly fastened, so during our stay it losened. We where told we had to pay for the door by one of the receptionists, while one said we didn't have to. Quite confusing overall.
- The cleaners hardly did anything when cleaning, never got new/clean glasses, nor much else.
- The day we where going to leave one of the cleaners was preparing a room for new guests. He smacked the walls so hard I had to give up on further sleep (at around 7-8 am).

If you are going to stay here, don't expect much, and protect your wallet!

Family

2/10

Poor

17 Sep 2016

Anonamous

Wouldn't recommend at all.

Now called Hotel Mardin.

On check in was told room booked was not available as the lock on the door had been broken. Manager & Receptionist then had a giggle with each other, a talk in German / other language mentioned Penthouse in English and Manager said Do It to receptionist, as though they were saying wasn't good enough for their penthouse room. Their attitude put me off, completely.

Rooms look lovely in pictures, bamboo all over the place, but beds were terrible. Every night one of the slats on the beds would break - 6 slats went on one of the beds one night photos below - was offered another room, but beds same in other room. Not worth moving.
Hotel right next to tram line - it never stops - noisy all night.
No fridges / kettles in rooms.
Housekeeping was brilliant, but just not enough to make stay enjoyable

8/10

Excellent

03 May 2016

Eddy

Nice accommodation in Karlshorst, Berlin

The hotel is now renamed as Hotel Mardin Karlshorst.
Location was in Karlshorst, a bit outside of city, with tram connection to suburban train (S-Bahn).
Room was clean and had Asian ambience.
Hotel staff members were friendly and talkative.
Breakfast was 8 EUR per person and was acceptable.

4/10

Poor

17 Feb 2016

ron

little to far from centre

new people taken over in the room bathroom door had come away from the wall no sideboard to put your underwear in and bits and bobs new people have taken over and they doing small repair work

10/10

Exceptional

04 Mar 2026

Michael

Sehr gutes Zimmer und sehr unkompliziert

Leisure Partner

10/10

Exceptional

01 Dec 2025

Ida

Great location, nice room, helpful staff and cleaners! Thanks for a nice stay!

10/10

Exceptional

21 Nov 2025

Abril

La habitacion estaba muy bien y a muy buen precio en relacion

Friends_and_family Friends

10/10

Exceptional

21 Nov 2025

Marion Elke

Sauberes Zimmer, sehr zuvorkommendes Personal. Frühstück als Menue. Vollkommend ausreichend

Business Self

8/10

Excellent

17 Nov 2025

Ansgar

Wir waren zufrieden, Personal war freundlich und kompetent.
Wir kommen wieder.

Leisure Partner

6/10

Pleasant

18 Oct 2025

Palle

Fino

Friends_and_family Friends

10/10

Exceptional

12 Oct 2025

Christopher

Zimmer so sauber das schon krass. Personal alle so freundlich ❤️

2/10

Poor

06 Oct 2025

Gert

Ich landete als Alleinreisender in ein Dachkammer. Die Dachfenster waren zugeklebt. Die Beleuchtung schummrig. Das Holztreppenhaus war dreckig, die automatische Beleuchtung funktionierte im oberen Teil nicht nicht. - Stolperfallen überall.
Ich fragte mich, wer das als Hotel zugelassen hat und wie ein zweiter Fluchtweg funktioniert, falls das Treppenhaus brennen sollte. Aus den schmalen Dachfenstern kommt man jedenfalls nicht.
Nachts wurde ich von einem lauten Streit außerhalb geweckt. - In zwei Nächten ging - wie von Geisterhand der Fernseher nachts an und das Zimmer war taghell erleuchtet. - Meinen Schrecken können Sie sich vorstellen.
An einem Tag funktionierte morgens die Wasserversorgung nicht.
Leider unterlief mir ein Buchungsfehler: Ich hatte versehentlich statt gedacht nur drei statt vier Nächte gebucht. - Eindeutig mein Verschulden. - Dann war ich in der Stadt und kam nach der offiziellen Auscheckzeit zurück. Das Zimmer war geräumt. Alle Sachen von Fremden eingepackt. - Es war eine Zwngsräumung und jemand räumte alles ein.
Was ich mir gewünscht hätte: Telefonische oder Kontaktaufnahme. - Dann hätte man die Angelegenheit schnell klären können. Das Hotel hat doch die Mail Daten.
Ich war geschockt, beschämt und völlig fertig.
Niemals wieder wird mir so ein Fehler passieren, Sie glauben gar nicht, was es mit einem macht, wenn man sein Zimmer zwangsgeräumt vorfindet.
Schrecklich - schrecklich - Der Schock saß sehr tief.
Das Hotel werde ich nie wieder betreten!!!

Self

4/10

Poor

05 Oct 2025

Maike

Die Heizung hat nicht funktioniert und es gab nur eine dünne Decke. Es war sehr kalt!

Self