Name: Elia Palazzo
Address: Theotokopoulou, 54, Chania, 73131, GR

8/10

Excellent

23 Jul 2026

Shlomi

We had a very nice stay at Elia Palazzo Hotel. Chania is charming, and the hotel's location and staff made our trip. Being on the edge of the Old Town kept it quiet, and since taxis could drop us off very close by, getting our luggage to the hotel was surprisingly easy. It is also very close to beach and has a nice small sunroof. The room was spacious, clean, and comfortable, and the staff was very helpful - the receptionist mapped out excellent local restaurant recommendations for us.
On the downside, our Room was on the 3rd floor with no elevator. While typical for historic buildings, it wasn't mentioned on Expedia and was tough to climb after a hot summer day outside. We also had very weak water pressure in the shower; the staff tried to fix it, but municipal roadworks nearby kept causing it to drop back to a trickle. Lastly, we didn't receive the welcome bottle of wine included with our Expedia VIP booking.
Despite these issues, the fantastic location and warm service outweighed the negatives.

10/10

Exceptional

17 Jun 2026

Valeriy

Nice and clean in the Downtown of the City

Friends

10/10

Exceptional

28 May 2026

kevin

+
Location: beside good restaurants and bars.

Easy 15 minutes walk to Nea Chora beach and restaurants.

Service: friendly and very helpful.

Breakfast: good choice of hot eggs, bacon etc. Nice fruit and yoghurt. Decent coffee.

-
No real negatives. Water pressure not great in the shower.

Partner

10/10

Exceptional

22 May 2026

Dennis

Staff was extremely helpful and friendly, excellent location from which to explore Old areas of Chania, and easy access to shops and restaurants.

Partner

10/10

Exceptional

14 May 2026

Marie-Claude

Great location, clean and comfy room. Just beware of limited parking spots at the public parking and on the streets. Newly implemented app by Chania city, max 4hrs and doesnt reset properly right now so you cant extend after the 1st block and it took 24-36hrs before we could renew again. Great restaurant right accross the street.

Friends

10/10

Exceptional

20 Apr 2026

Dm

Y

Friends_and_family Family

10/10

Exceptional

29 Oct 2025

Robert

Outstanding staff, great location, clean modern rooms

Leisure Self

10/10

Exceptional

24 Oct 2025

John

Beautiful little hotel with lovely staff.

Leisure Partner

10/10

Exceptional

23 Oct 2025

Julie

Spotless room with balcony. We arrived earlier than expected and the room was already prepared for us. Great breakfast, hot and cold food with plenty of choice.
Hotel is very well located for exploring Chania and would use again

Partner

10/10

Exceptional

17 Oct 2025

Joshua

Great hotel location, very friendly staff, room was very clean and spacious with a balcony. Would stay here again when visiting Chania.

Leisure Partner

6/10

Pleasant

15 Oct 2025

Dorothy

Property is located in an excellent location
No elevator and we needed to walk up two flights of stairs that were steep. Standard room category are rooms with windows facing back alleys No view!!
Rooms with balconies are much nicer but non available for an up grade. Very basic breakfast Bread was fresh and delicious. Rooms were clean

Leisure Partner

8/10

Excellent

24 Sep 2025

Scott

Great location, loved the breakfast, staff very helpful. Spent time on the small balcony overlooking pedestrian street. Bed was very comfortable too.

Leisure Partner

10/10

Exceptional

27 Aug 2025

Sarah

We only stayed one night. They let us store our luggage when we arrived early in the morning. The location is stellar, in the old town. But there was no parking, so we parked 15 minutes away and had to walk in with our luggage. Our room was large and clean.

10/10

Exceptional

27 Aug 2025

Mena

Awesome Experience, staff super friendly and helpful. Although property is hundreds of years in or but the Rooftops rooms were all upgraded and clean. Location is the best if you like to experience living in the old town experience. 👍👍

Leisure Family

8/10

Excellent

24 Jun 2025

Kimberly

The women running the property were lovely, especially Maria, the breakfast Chef. Each day she surprised us with delicious tasty Greek treats! Absolutely amazing. The property was clean and comfortable. No fault of management, there is some noise at night from the adjacent restaurants. A sleep app can drown it out though! The women were all great here and welcoming.

Leisure Family

10/10

Exceptional

12 Jun 2025

Evan

Amazing

10/10

Exceptional

17 May 2025

Damon Leroy

Lovely location so convenient for walking and dining. Staff all extremely polite and friendly. Rooms spotlessly clean and breakfast very good. Our only criticism is the lack of a lift which meant my 80 year old husband having to carry heavy cases up 2 flights of stairs as we had a late arrival and no staff on duty.

Leisure Family

10/10

Exceptional

02 May 2025

Michael

Lovely hotel on a great street! Just outside of the main harbour and only took 3 minutes to get there, great breakfast, lunch, and dinner spots all around! Would definitely stay here again.

Leisure Partner

8/10

Excellent

18 Apr 2025

Richard

Great location and close to waterfront. Nice hotel but a little dated. Reception was very helpful and breakfast was excellent. Close to beach.

Leisure Partner

8/10

Excellent

03 Apr 2025

Sandra

Property close to old port restaurants and shopping

Leisure Self

10/10

Exceptional

01 Oct 2024

Maria

Great value

Well-situated hotel for old town Chania that is close to the lighthouse, shops and dining.

No elevator, but bellman will assist during regular hours. (3 story hotel). Small bathroom. Fantastic service, we left both days before breakfast hours and hotel packed it for us the night before.

Friends_and_family Friends

8/10

Excellent

26 Jul 2024

Davide

The staff is very friendly and helpful. It's a small hotel and it needs some renovations. The room isn’t soundproof at all; I could hear the neighbors all the time.

Leisure Partner

10/10

Exceptional

21 Jul 2024

Deborah

Excellent

Fantastic hotel and staff. Parking is close by. Great location to Venetian port and in the old town. Would have loved to have stayed longer.

Partner

10/10

Exceptional

28 Apr 2024

Verified traveler

Excellent time in Chania

Nice cute boutique hotel with very good breakfast in the old town.

Partner

10/10

Exceptional

17 Apr 2024

Marion

Charming hotel in the old town with a friendly helpful staff and wonderful breakfast. Was a wonderful location from which to explore Chania.

Leisure Partner

8/10

Excellent

11 Mar 2024

Christian

Very nice and welcoming staff. The roof deck photos are misleading because it looks like it is a lounge area that serves meals or drinks, but there’s no furniture up there and they do not serve up there.

Business_and_leisure Partner

10/10

Exceptional

22 Oct 2023

Olena

Great location, room and amenities are exactly as advertised. Breakfast was excellent!!! We enjoyed our stay.

Partner

10/10

Exceptional

05 Sep 2023

Alicia

Beautiful hotel. Breakfast was wonderful. The lady at the front desk was phenomenal. We were staying with friends in Old Town Chania for a week and there are no cars within the city. She outlined a map and it was quite a walk with our suitcases but we never got lost. Great customer service. Tell her Thankyou.

Leisure Family

10/10

Exceptional

21 Aug 2023

Cindy

Lovely hotel. In a great area and walkable to all the shops and resultants. Great rooftop deck. Very peaceful.

Leisure Self

6/10

Pleasant

12 Jul 2023

DESPINA

It was a medium quantity hotel. No view at all and no amenities. They said they provided 2 bottles of water and even that wasn’t it. Hugely overpriced for what they offer

Leisure Partner

10/10

Exceptional

15 May 2023

Belinda

Great location, quiet, spacious, great shower. We had to leave early in the morning so they packed us a huge takeaway breakfast.

Leisure Partner

6/10

Pleasant

03 Oct 2022

Joanna

Nice location, noisy room.

The location is fantastic, right in the old town, very close to the harbour where there are all the restaurants are on the water's edge. The room itself is ok. We had a room with a balcony, onto the street. The only issue was that in the evening, the street is full of restaurants with tables in the street, so it gets very noisy. We tried closing the window and switching on the ac. The ac was incredibly noisy as well. So with out ac it was hot with Ac it was very noisy. When the restaurants closed, we tried to open the balcony door for air but the compressor of the room next door is on the balcony and it was on and also very noisy. Good choice for breakfast.

Partner

10/10

Exceptional

27 Jul 2022

Sandra

Beautiful, clean, spacious room. Staff was very nice. Went above and beyond. We would definitely stay here again.

Leisure Partner

10/10

Exceptional

04 Jul 2022

Marco Antonio

It only need to clarify that they don't have a parking and the guess must find an available spot on the street.

Leisure Partner

10/10

Exceptional

24 Jun 2022

Verified traveler

The front desk was very friendly and met our needs. We had to leave @6am, asked if it is possible to have 2 breakfast boxes ready to go, and the front desk had them ready by 9 pm.

Friends_and_family Friends

10/10

Exceptional

11 Oct 2021

Zbigniew

Beautiful location, close to main attractions
Charming rooms and the whole facility;
Professional and very friendly staff

Leisure Family

10/10

Exceptional

22 Sep 2021

Dimitrios

Excellent location with very professional and kind staff. Very clean and comfortable room. Downstairs room next to lounge gets a bit off early morning noise. Would easily stay again.

Partner

4/10

Poor

10 Jul 2021

Verified traveler

Not as described + noisy room

The room is nice however the

Partner

10/10

Exceptional

20 Jun 2021

Verified traveler

Perfect stay!

Leisure Partner

10/10

Exceptional

09 Nov 2019

Verified traveler

Really liked the location, close to town, plus it was quite and picturesque

Business Partner

10/10

Exceptional

22 Oct 2019

PeterT

Fantastic hotel right near the old town and restaurants. Comfortable spacious rooms, nice breakfast, lovely friendly, knowledgeable staff. I highly recommend this property and would have no hesitation staying here again.

Leisure Family

10/10

Exceptional

11 Oct 2019

Verified traveler

The only thing I would suggest is having the ability to have coffee on the roof.

Leisure Family_with_children

10/10

Exceptional

08 Oct 2019

Verified traveler

Very nice room, good beds, shower & balcony with view of street & water. Good breakfast.

Leisure Partner

10/10

Exceptional

17 Sep 2019

Verified traveler

We loved everything about this hotel. People were friendly and helpful in every way. If we come back to Chania we will stay at this hotel again. This is the best location in old town Chania and so many wonderful people to make it more special!
Thank you Elia Palazzo for making our stay memorable ❤️

Leisure

8/10

Excellent

14 Sep 2019

Verified traveler

In a perfect place to explore Chania. Pedestrianised so no traffic noise. Lots of restaurants outside but shutters and windows kept most of the noise out.
Roof terrace for breakfast if you ask. They will carry your tray up.
Breakfast if good but annoying when run out of cereal.
Staff very attentive and helpful.
If you hire a car the public parking suggested is always full. They did then tell us about another car park but that is 5-10 mins walk from hotel.

Leisure Partner

10/10

Exceptional

13 Aug 2019

Verified traveler

Amazing location, so close to the main town! The hotel was surprisingly quiet given the location which made for a great sleep. We hope to come back soon.

Partner

8/10

Excellent

27 Jul 2019

Verified traveler

Property is in the heart of the city centre. As soon as you get down you have plenty of restaurants and shops and beach as well. Best for couples

Leisure Family_with_children

10/10

Exceptional

09 Jun 2019

Verified traveler

Great front desk services. Outstanding breakfast. Excellent room.

Leisure Family

10/10

Exceptional

07 Jun 2019

Verified traveler

A superb location is not the only thing this lovely hotel has going for it. The staff is magnificent and go out of their way to assist with details small and large. What a gem. A small note is they don’t have an elevator, but the walk up got faster every day.

Restaurant across from hotel offered the best meals we had in Greece. To be honest, I still dream of the calamari.

Leisure Family

10/10

Exceptional

20 Oct 2018

Jon

Great Location and excellent service

Spent a week here and it was an exceptional time. From the minute we arrived the staff were so helpful and friendly, making some great recommendations for places to eat or visit.
The room was really comfortable with coffee making facilities and fridge. The balcony over looking the street was a great bonus, as was the roof terrace.
Very good choice of breakfast and the young lady preparing it all was very proud of the quality of her food.
Free car park less than 100m and all the facilities of Chania Old town are all around you. Fantastic time.