Name: Kobe Bay Sheraton Hotel and Towers
Address: 2-13 Koyocho-Naka, Higashinada-Ku, Kobe, Kobe Shi, 6580032, JP

10/10

Exceptional

21 Feb 2026

Jessica

Hi, our room was clean and the hotel had great amenities.

10/10

Exceptional

04 Jul 2024

Eugene

Clean rooms, friendly and English speaking staff. Breakfast buffet included and has a large section of eastern and western food. Sometimes the buffet is crowded. It was really convenient that the airport bus stopped here and the train station is here as well.

Leisure Family

8/10

Excellent

02 Jul 2024

Takahiro

Nice hot spring bath

Leisure Partner

4/10

Poor

19 Apr 2023

Steven

No taxis in that area. Breakfast absurdly overpriced. Public bus to Sannomiya, though, fine and stops at hotel.

Business Self

10/10

Exceptional

15 Aug 2022

Schoni

The overall Sheraton experience was great. The staff offers great service and the establishment, albeit a little outdated, has everything a high-end hotel needs to have. The perks such as the breakfast and the afternoon lounge coupons were enormously helpful and are the primary reasons I would reconsider going back to Kobe Bay Sheraton in the future.

Leisure Family

6/10

Pleasant

30 Jul 2021

Verified traveler

朝食ビュッフェでオムレツを提供する年配のシェフが威圧感があり怖かった。

Leisure Family_with_children

4/10

Poor

12 Feb 2021

Minako

Understaffed due to COVID-19?

The onsen was well-maintained and I enjoyed it. However, the room was not prepared and checked in advance. For example, the window was open. Items in the room were not fully inspected after the previous guest checked out, which made me really uncomfortable owing to the current COVID-19 situation. I stayed at a club room, but the lounge was crowded and people were talking loudly without wearing masks. The hotel staff did not say anything. I doubt if I would consider going back to stay at the same hotel again.

Self

10/10

Exceptional

13 Feb 2020

Robert

No room service which waa disappointing for a 4 STAR hotel .

Staff very friendly and attentive.

Business

10/10

Exceptional

22 Jun 2019

Assunta

Great Hotel. Great service.

Staff were very friendly and helpful. Free Pyjamas and free mobile phone while staying is a great bonus. Nice little restaurant near reception that is handy to wait at until check in time. Lovely staff there too!

10/10

Exceptional

20 May 2019

Verified traveler

The hotel is in good location for stay over before my cruise trip. To and from KIX airport is also convinence. Need more time to communicate with hotel staff for a non Japanese speaking cutomer. Yet, they have been very helpful. It will be our best choice if we visit Kobe again.

Leisure Partner

8/10

Excellent

25 Apr 2019

Verified traveler

Nice hotel. Big room but the facility is getting old.

Leisure Family_with_children

6/10

Pleasant

20 Apr 2019

Verified traveler

Air conditioner was out without proper notice to customers.

Leisure Family

8/10

Excellent

19 Nov 2018

Cheng-Kiang

Hotel was nice and right next to the Island Centre station, but a bit inconvenient to get to Kobe City as a change of train is required.

Friends

10/10

Exceptional

08 Nov 2018

Yoshi

One of the reasons we stay here is for the convenience of bus ride to the KIX airport. The airport bus comes to the hotel entrance so that we don't have to move around with the heavy luggages.

10/10

Exceptional

30 Oct 2018

Hiro

Wonderful view and a large size room are exceptional.

They have a hot spring in house and the hotel is connected to Rokko Liner station. Very convenient.

8/10

Excellent

15 Oct 2018

Verified traveler

Great onsen experience. Superb room accessories. Rich breakfast. Helpful staff.

6/10

Pleasant

02 Jul 2018

Kit Kwan Kevin

Don't expect too much from the hotel rank

The door cannot be opened after exchanging the room key and need to wait a couple of minutes. Finally, the room need to be changed.

Family

8/10

Excellent

26 Jun 2018

Verified traveler

We came early because we departed our ship at 9 a.m. Couldn't check in until 3 p.m. That was the only problem we had, everything else was good.

10/10

Exceptional

21 Jun 2018

John

Very nice Hotel

This is a very nice hotel. Attached to the train station downstairs. It was really easy to go to places from here.

10/10

Exceptional

29 May 2018

DAN818

Most excellent hotel in Kobe area

Nice spa comfort all the guest, I will stay in this hotel next time when Visiting Kobe.

8/10

Excellent

03 May 2018

Verified traveler

nice price with onsen in city

rubbish found under the bed, onsen not hot enough

10/10

Exceptional

08 Apr 2018

Shirley M

Hot Springs in this hotel!

What makes this hotel great is the Hot Springs on the 3rd floor. The staff is also very helpful and would go out of their way to attend to our needs. I think though this hotel needs to get updated.

Friends

10/10

Exceptional

10 Feb 2018

kay

Wonderful stay

Great customer service and club room with club lounge was great！Hot spring was such a wonderful option for this hotel. I will come back for this hotel.

10/10

Exceptional

04 Feb 2018

Verified traveler

Great hotel; attention to every detail; club room worth the extra

8/10

Excellent

18 Dec 2017

masa

Gorgeous spa hotel in Kobe city

Spa facilities are so nice.
Nice and clean room.
Services are up to expectations but not beyond.
Location is not very convenient.
View is good but not gorgeous.

10/10

Exceptional

09 Nov 2017

Verified traveler

Good Hotel

Was invited to sing for friend's party. Good hotel overall as expected from Sheraton

6/10

Pleasant

28 Sep 2017

Tom

Outdated hotel

Another failing Japanese hotel that is trying to make up losses by ripping off customers. Minibar prices are 3* regular price, and they come early in the morning to check what you've had. A discount coupon for breakfast is supplied for the days that you will stay but they neglect to mention that the price does not include tax or the service charge. Gave me a very bad impression of the area and Japan a whole. The rooms are very outdated, the air conditioning is not sufficient and the blankets are made of a material that makes your sweat, very uncomfortable.

10/10

Exceptional

28 Jul 2017

Hiten

Pleasantly Surprised.

Nice hotel with friendly staff.

10/10

Exceptional

09 May 2017

jade

Good service , very attentive staffs.
Spacious room

8/10

Excellent

30 Apr 2017

Parkson

Superb onsen and service

Staff speak good English, especially very proactive front desk staff. Concierge staff is a bit disappointing, couldn't show us the direction to the mountains.

Onsen is very clean and well designed with private spaces. However a well run onsen can't replace other sports facilities in a 5-star hotel as these facilities need to be charged

Family

8/10

Excellent

19 Apr 2017

William

Nice location.

Great place to stay as the monorail link is on your doorstep linking to the rail network, only complaint was the shower drain was a bit smelly and probably needs clearing.

Partner

6/10

Pleasant

30 Mar 2017

Verified traveler

Too far from the city.

Not close to the city or near the Kobe Bay as the picture shows. Not much to do around the hotel. Staff was friendly.

Partner

8/10

Excellent

19 Mar 2017

Bob

A bit out of town but pleasant

Generously sized rooms and bathrooms. Had a buffet dinner which was varied and delicious. The hot spring was quite superb being warm, peaceful and incredibly relaxing - especially if you go before they close mid-morning when its empty.

10/10

Exceptional

19 Mar 2017

Margo

Easy to Get to; Perfect Place to Stay

Everything was easy here, as it is in most of Japan I have experienced. Staff are friendly and well informed; helpful and kind. The onsen--hot tubs, cold tub, sauna, and rest room--was superb for it to have been in hotel chain.

Family

10/10

Exceptional

27 Nov 2016

Juliana

Great onsen

Family

6/10

Pleasant

27 Nov 2016

Dr.CHAKKAM

Up set

The hotel was very nice and comfort
But the location too far away and the Management was too poor in quantity
Service just like we stay in 1star hotel
Never come back again

Partner

10/10

Exceptional

26 Sep 2016

Verified traveler

Great hotel!

Great hotel with plenty of transportation options. Staff was very friendly and helpful.

8/10

Excellent

19 Sep 2016

Hui Ying

Great experience especially the onsen.
Overall hotel facilities is great and room size very comfortably big.
Just a bit too far from the main land so it costs a lot on commuting.

Family

6/10

Pleasant

02 Jul 2016

pippi

Nice view, hard beds. Staffs English is average

Pain to get to from main city. 3 trains. Foyer looks great but thats pretty much it. Breakfast was average. Catering to the Japanese clients mostly.

8/10

Excellent

05 Jun 2016

Verified traveler

Great stay for weekend events!

Visited for Japan BrickFest 2016 event at the nearby Canadian Academy. Convenient location. Interesting stores nearby.

10/10

Exceptional

03 Jun 2016

JUDY

Good Value

Family

8/10

Excellent

25 May 2016

Verified traveler

quiet location on island

Nice hotel with easy access to the mainland and main train station. Very quiet location

6/10

Pleasant

03 May 2016

Christpoher

My family stayed for a long weekend. There is not much to do on Rokko island, although it's quiet and there some open spaces for kids to run around. The hotel itself was a bit of a mix - very helpful, friendly staff, but the place needs a make-over; the carpets are rather musty and stained in places, and the whole appearance is rather dated. The buffet breakfast and dinner also needs to be upgraded to reflect a more modern style. Space is limited, so there is not much choice, and there is not much of an identity to what is presented; food quality was variable, to say the least.

Family

8/10

Excellent

09 Apr 2016

PAK HEI BRIAN

We are happy for almost everything of this hotel. However, the front desk is not providing very good services. We asked them to book the Kobe grill restaurant but their said fully booked. While we went up to the restaurant and they gave us a table right away!

Partner

10/10

Exceptional

07 Apr 2016

Ming Lok Roger

Onsen, Comfortable with Reasonable Price

I really enjoy their onsen, it was very relaxing and well decorated.
Please try their Kobe Grill Teppanyaki, I enjoyed the best beef I have ever had here.

I have found that it wasn't really that far travelling from this hotel to the Kobe City. This is really a great choice With the price, view and comfortably.

Family

8/10

Excellent

21 Mar 2016

Verified traveler

hotel , staffs n facilities are good.

Overall good n happy with the stay.

Family

10/10

Exceptional

01 Mar 2016

Verified traveler

Lounge floor

I accidentally ended up staying on the lounge floor and it was great. The staff were excellent and there was a ton of amenities. I arrived during cocktail hour with free drinks and snacks. The complementary breakfast was great as well.

Partner

10/10

Exceptional

13 Jan 2016

Verified traveler

At our favorite Rokko Island

We enjoyed the onsen very much!

Family

10/10

Exceptional

22 Dec 2015

Patrick

Recommanded for any type of traveller

Very nice hotel. Everything is available (mini shopping mall, tennis court, Japanese spa, good restaurants and bars. Will definitely come back again

10/10

Exceptional

11 Dec 2015

Verified traveler

Good for business usage

Very nice hot spring is there!

10/10

Exceptional

09 Nov 2015

Philippe

Really nice hotel!

Really nice and clean comfortable hotel!

Family

8/10

Excellent

05 Oct 2015

RASHMI

Very comfortable and memorable stay

We were there for a conference. The hotel, the staff, the everything was extremely cordial, and nice. The internet access was more than a little trouble for a few days, which was sad. But I guess this happened because of high occupancy in the hotel for those days.

10/10

Exceptional

05 Sep 2015

Jahmez

Great choice in Kobe!

Pros: Super friendly staff, really nice area, easy access to the train station, movies on-demand are free, free wifi.

Cons: For Club Rooms, the mini-bar should be free of charge.

I will definitely come back!

10/10

Exceptional

20 Jun 2015

Koh

Kobe Bay Sheraton hotel

Kobe Bay Sheraton is conveniently located next to the train station. The hotel staff can speak good English and are very helpful. The room is very spacious and the bed is very comforty. There is a big supermarket nearby which sells very good fried food. Shuttle bus to sannomiya, shopping city and Osaka Universak studio.

Family

10/10

Exceptional

31 May 2015

Robert

First rate hotel

most enjoyable and comfortable. Everything within easy walking.

Partner

8/10

Excellent

25 May 2015

Wendy

Great hotel with onsen

It is a great hotel. The room size is big according to Japan standard. The bed is very comfortable and the bedsheets feel so good to the touch. Complimentary toiletries and a facial mask too. The lobby is on the 2nd floor of the hotel. No problem as there are signs leading you there. Once reached, there are staff to greet you and lead you to the check in counter. Thereafter will bring you to the room and explain the facilities in the room.

There is complimentary usage for the inhouse onsen. Great place to relax. Restaurants are all over ... Asian, Japanese, Korean, Italian and cafes as well. There is a shuttle bus to the Sannomiya or you can take the Rokko liner as well.

10/10

Exceptional

20 May 2015

Liza

Happy stay.

Everything is excellent in this hotel. The service is excellent . All staffs are responsible and helpful. We are happy with our stay in this hotel.

Partner

8/10

Excellent

22 Apr 2015

PETER

Great room at reasonable cost in average location.

Location not ideal and somewhat of a pain given that the hotel does not provide a free shuttle from Shin-Kobe station. The neighbourhood offers little in the way of interest and one night was certainly enough. Room was spacious with high quality fittings and decor - very comfortable. Minor gripe was the lack of English language TV but that appears to be the case in Japan generally.

Partner

8/10

Excellent

25 Feb 2015

Verified traveler

Okay but location wasn't so great

Comfortable stay though the restaurants were pricy.

10/10

Exceptional

15 Jan 2015

Verified traveler

Good!

Nice view from the Club Lounge, very spacious compared with other hotels in Japan. Very responsive reception to arrange flowers for me prior to arrival to give some surprise to my wife.

10/10

Exceptional

24 Jun 2014

wigg0035

Great price

We managed to book this hotel at a discount, which made the price wonderful. The hotel is a bit far from Osaka, but Kobe is a beautiful city as well, the Monorail that is connected to the hotel runs frequently and connects to other major train lines. The room was a lot larger than we were expecting, which was a nice surprise, and the staff were all very helpful. I would highly recommend this hotel to anyone else.

10/10

Exceptional

07 Apr 2014

Rachel

Great hotel and very accommodating.

Family

8/10

Excellent

13 Feb 2014

Anucha S.

good rate

Take long time to reach the hotel by JR train,from KIX

Family

8/10

Excellent

03 Dec 2013

cat

Good choice

The location is a little bit out from Sannomiya but is near to train station so we have no problem moving around. Check the 100yen shop \" Can do\" downstairs got a lot of variety to choose including snack. Also Saizeria is also on the same building down stair the food is cheap and good.

10/10

Exceptional

22 Oct 2013

Snowball

Worth the money for Starwood Hotel quality

Other than the location (even though it is next to the Rokko Line, it is off from my Kobe tour sites), I almost gave \"very satisfied\" to its rating. And this is the reason the nightly rate of the hotel is so good, given a 5-star hotel quality. I guess it is still worth the extra travel.

6/10

Pleasant

21 Oct 2013

Paul

would not choose again

Pros: nice hotel with easy access to limited shops and restaurants. Direct access to pricey monorail, cheaper buses come to the hotel's front door every 20 minutes, and taxis are always available. Staff is nice and generally helpful. Cons: there are plenty of sensible alternatives in the area. As for the area, it is a bit run down and has a sense of a dying economy. If you have no reason to stay on Rokko Island, then do not stay here since it takes about 20 minutes to get anywhere. Breakfast is NOT included and is a large buffet, but gets pricey at ~&30(USD) each day. There are no local restaurant alternatives for breakfast. A beer will cost you ~$10(USD). There is a fee to use the pool. Catch my drift?

Family

10/10

Exceptional

07 Oct 2013

Business Traveler

Great Value for Money in Bay Area Location

The Kobe Bay Sheraton Hotel & Towers is conveniently accessible by JR train and Rokko Island liner (from Sumiyoshi Station). It offers excellent accomodation at reasonable prices in a pleasant environment. The breakfast was ample and offered varied choices.

8/10

Excellent

10 Sep 2013

ming

close to all must-see sights

good!!!

Family

8/10

Excellent

26 Aug 2013

family with school age kids

you know how people say that Japanese hotel rooms are really small? Not at all at this hotel! Super spacious even by American standards. Location is a little off the main line, but the Rokko-liner train and the bus service to downtown Kobe, train and airport make it easy. It would have been nice to have Wi-fi in the room. Also would have been nice to be able to use the pool without an extra charge, too!

Family

10/10

Exceptional

28 Jul 2013

Reason

Beautiful, international hotel

The Sheraton is exactly what you would expect from this international brand. The lobby and room were beautiful, the staff were very helpful, and the amenities were very nice. The biggest drawback is that the wireless was only available in the lobby. Also, the hotel is somewhat remote from the rest of Kobe. But overall, this is a luxurious stay.

10/10

Exceptional

28 May 2013

Verified traveler

Recent stay Kobe Bay Sheraton Hotel Tower

A fine hotel, situated just a little bit out of from Kobe, but close to the rail services via nearby \"liner\" train.
No real department store shopping around, half an hour away but a number of restaurants including the hotels fine dining and great views from the 21st floor restaurant. Staff service was excellent.
We would stay here again.

8/10

Excellent

23 Apr 2013

michray9

Good relaxing hotel for family vacation in Rokko Island.

Family

10/10

Exceptional

09 Oct 2012

Daughter of the year 2B

Fantastic - definitely recommend

Great accommodation, food at hotel very expensive & room Internet expensive - but if you eat out away from the hotel & use the Internet in the hotel lobby it's fine. Bus runs directly from Kansai airport to Sheraton towers & train runs right from the door to anywhere you want to go!!!!

Partner

4/10

Poor

02 Aug 2012

KM Wan

POOR LOCATION AND STAFF WAS NOT HELPFUL

Staying at Sannomiya definately and right choice, rather than this Sheration (Kobe), it's so remote and not so much happenings around. Unfriendlu staff :(

Family

10/10

Exceptional

30 Oct 2011

Dan

High class

So nice reception! Excellent staff and first class treatment. The building and rooms looks generous and top class standard. Location is a bit out from city center, but convenient since i wished to take airport limousine bus directly from hotel to Kansai airport the next morning.

10/10

Exceptional

10 Jun 2011

Verified traveler

a wonderful hotel

We were able to get a great deal on our room, and were very pleased with our room and the breakfast buffet.

10/10

Exceptional

11 Nov 2010

Anonymous

Sheraton - Kobe, Japan

Clean rooms, great location, helpful and friendly staff

10/10

Exceptional

23 Apr 2010

Anonymous

An pleasing high qualityof service

An pleasing high qualityof service provided in a most agreeable atmosphere. Up to standard in every way.

8/10

Excellent

10 Mar 2010

Mervin

Great, except for the pool and gym. Free wireless on second floor lobby.

Everything about this hotel was great. Until I tried to work out at the gym. Be aware, the gym charges you for usage. I never read this or expected it. I've never been charged to use a hotel gym, especially when I'm a guest. Also, they wanted to charge me separately for using the fitness room and swimming pool. That's just way too cheap in my opinion. Other than the gym and pool situation, everything else was great. Free wireless internet on the second floor... in your room you need to pay.

6/10

Pleasant

21 Oct 2009

Florence

Modern hotel, location not convenient

Modern hotel, good service. Rooms have a beautiful view over the Osaka Bay but they are a little small. Good Sports Bar that closes early though (11pm). Location is far away from anything in Kobe (except the Fashion Museum). Train ride from and to the hotel from downtown Kobe requires 2 changes and about 20mns. Taxi rides are expensive from the bullet train station Shin-Kobe.

10/10

Exceptional

14 May 2009

B

High quality services in Kobe

Very warm hospitality and travel comfort both from Kansai airport and to Shinkansen Railway station .The perfect environments surrounding with daily life conveniences and cost effective stay.

10/10

Exceptional

18 Jul 2026

Chikako

初めて宿泊しました。お部屋は高層階にグレードアップしていただき、綺麗で気持ちよく、夜景も素敵でした。温泉もとても良くてお部屋以外でもゆったりゆっくり過ごせたので高齢の家族も喜んでいましたまた宿泊したいです。

Family

10/10

Exceptional

11 Jul 2026

??

ベッド横のUSBの中が折れてる？片方刺さらなくて、夜に充電できなくて不便だった。
設備やアメニティなどほぼ満足。
ホテルなのに温泉も休憩室もとても充実していて、お茶のサービスも嬉しい。
朝食も久々に満足のビュッフェだった。
ただ、エクスペディアで朝食付きで予約したのに、ホテルでは朝食無しのプランになっていると言われた。どちらが正しいのか分からないが、今回は朝食代サービスしていただいたが、請求があるのか無いのか分からない状態で食事していたのでハラハラした。1人4000円超えの朝食を別で払うのは辛いので…。

Family_with_children

6/10

Pleasant

01 Jul 2026

Kaori

スタッフのみなさんは日本人以外の方も多く、ほとんどの方が笑顔で気持ちの良い対応をしていただきありがたかったです。お客さんはインバウンドの方が多かったです。
お部屋に入った途端、どこから来たのか2匹の蚊を見つけました。気にしつつも就寝したのですが案の定夜中に２箇所刺されてしまいかゆかった…翌朝殺虫剤をお願いしました。

Self

8/10

Excellent

25 Jun 2026

Seiji

温泉とクラブラウンジが気に入り定期的に宿泊させて頂いています。スタッフに接客や部屋の改装などが定期的行われて毎回癒されています。有難うございます。要望としては、クラブラウンジのワインやオードブルがもう少し改良されるとさらに良くなると思います。

Partner

8/10

Excellent

01 May 2026

S

温泉がとても良かった。

Partner

2/10

Poor

28 Mar 2026

ayaka

ヘアアイロンとブラシを忘れてしまい、2度の連絡をしたにもかかわらず怒り気味で対応されました。
ヘアアイロンに関してはホテルの朝に使ったのが最後でスーツケースも一度も開けなかったのでホテルの方にもう一度確認して欲しく電話したのに上から目線で再度探すそぶりもみせてくれませんでした。

Family_with_children

10/10

Exceptional

17 Mar 2026

Katsuya

フロント及び朝食会場スタッフさんの心温まる親切丁寧な対応が素晴らしかったです

Partner

10/10

Exceptional

26 Feb 2026

YOSHIKO

良かった

10/10

Exceptional

26 Feb 2026

Tadashi

チェックイン、チェックアウト時のご対応、部屋の清潔感、施設及びサービス(クラブラウンジ、浴場、朝食)のクウォリティ、全て満喫させて頂きました。

Friends_and_family Family

10/10

Exceptional

21 Dec 2025

Naoya

朝食なしの宿泊だった。スタッフの方が親切で快適に過ごせた。

8/10

Excellent

17 Nov 2025

Kenji

天然温泉が良かった。

Friends_and_family Family

6/10

Pleasant

13 Nov 2025

Kotani

お部屋は、とても綺麗で、過ごし易く、お掃除も綺麗にされていて、シャワールームも良かったし、ベッドも寝心地が良かったです。ただ、本当に本当に残念だったのは、翌朝、朝7時過ぎに温泉に行って、体を流しゆっくりして、その後、シャンプーをしにシャワー台に行くと、ご高齢の男性の方がシャンプーをしていた。付き添いの女性の方が背中を向けて、彼女も身体を洗っていて、なぜ男性の方が女性風呂にいるのか？年配の方であっても、あってはいけない事ではないでしょうか？ただルールがわからないのですが、シェラトンでは、年配の方なら男性でも、女性風呂に入って良いのでしょうか？私は、他の男性に裸を見られたくないです。その高齢の方は自分で髪を洗っていました。付き添いの方が必要かなのかも知れませんが、もう本気で気分が悪くて、不快でしかなく、せっかくの楽しい旅行が残念でならなかったです。こんな経験はじめてで、今でも思い出すと気分が悪いです。温泉内をお掃除していた方は、外国人でたぶん彼女もわかっていたはずです。ポイントを使って、楽しみにして宿泊した四つ星ホテル、真面目に使ったポイント返して欲しいぐらいです。

Friends_and_family Friends

6/10

Pleasant

10 Aug 2025

Akira

15:00チェックインのオペレーションが悪すぎる。

10/10

Exceptional

16 Jun 2025

Misook

にこ

いつも利用してとても満足してましたが
今回は朝食のレストランのスタッフのスタート時間を尋ねたところ7時と言われ、散歩などして帰って来たら6:30スタートに気づき、ありえないです。
スタッフ教育がなってない
残念です。

Friends_and_family Friends

4/10

Poor

24 May 2025

YOSHIKO

2025/5/18泊19日チェックアウト
①アメニティは充実していたが、湯沸かしポットが無かったのは残念でした。付随するティバッグも、
② 18時前にチェックインのみし、フロントの前クローク横でキャリバッグから近隣に住む者に渡す荷物だけ出し外出、21時前にホテルに戻ると預けておいたキャリーバッグがポツンと一つだけ置いてありタグも何もついていなかった、私もフロントには声もかけず自分のものだったのでそのまま920号室へ。しかし他人様が故意に持ち去ることもできることに気が付いた。。
そしてもう一つバッグの外ポケットに折り畳み傘を入れていたが折り畳んでも外に飛び出した状態だった為にそのままバッグに納め、着替え程度の物だけだったので鍵もかけず外出しました。部屋に入りバッグを開けると何故か日傘の柄が折れて外れた状態で入っていた。
鍵をかけなかった私にも落ち度もあり、貴ホテルにチェックインする前にホテル・オークラのシャトルバス利用の際のバスのトランクに入れてもらう際か出してもらう際に折れたのか、、、？しかし、貴ホテルでバッグの外ポケットから中にしまう時には折れていなかった。当日なり翌日にでも言うべでしたし、今更申し上げても仕方ないことですがホテル側？、貴ホテルフロントは宿泊客じゃなくても出入りは自由なため誰かが？と言うこともありますが人様を疑うことにも抵抗がありそのままにしていたが、一つの事例として口コミさせていただきます

Leisure Self

10/10

Exceptional

09 May 2025

TAKAHIRO

ＧＷ後、温泉に惹かれ久々に宿泊しました。クラブフロアの2人部屋はじゅうぶん広く、清潔、リニューアル直後のようにピカピカ、綺麗でした。ラウンジで無料の飲み物をいただきながら六甲の景色を見て一息。到着からリラックスできました。
温泉は、露天風呂、打たせ湯他いくつかの風呂があり、旅館や健康ランドよりリラックスできるくらい良かったです。2014年からニュー淡路が経営しているとのことで納得でした。温泉フロアにもラウンジがあり、無料、有料の飲み物がありました。
クラブラウンジでは、夕方からトワイライトタイムでオードブルとスナック、スパークリングワインでまたまたのんびりしました。
アルコールメニューも多くついつい飲み過ぎには注意かも。
暗くなってからの神戸夜景はまことにきれいでした。
翌日は１階で朝食ビュッフェをいただき、オムレツ、フレンチトーストなど食べきれないほどのたくさん種類がありかつ美味でした。その後、フィットネスフロアのジャグジーでさらにのんびり、すべてのスタッフが優しくて満点のホテルでした。

Leisure Family

6/10

Pleasant

08 May 2025

Shinsuke

レストランで店員に当たり散らしている方が目に入ったのは残念でしたが、それ以外は大浴場もあるマリオット系ということで満足できました。大浴場のシャンプーやコンディショナーも室内にあるものと同じブランドものに揃えていただけると、さらに良いかもしれません。

Business_and_leisure Family_with_children

10/10

Exceptional

25 Mar 2025

Misook

みなさんとても笑顔が素敵