Centara Grand Beach Resort Phuket

Thailand , Phuket
PHUKET, Patak Road, Karon, Muang, 683
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100 reviews shown

2/10

Poor

07 Mar 2026

Simon

Our room had a pool which was great, but sadly hardly used it as we were so ill from the gastroenteritis caught from the buffet.

Partner

8/10

Excellent

02 Mar 2026

Swe

Stunning room, private beach, beautiful sand and clean water. However the in room dining was awful and the loud music at 9 pm was not desirable.

Self

8/10

Excellent

27 Feb 2026

Eddy

A but dated but clean secluded hotel with private beach

8/10

Excellent

19 Feb 2026

Crystal

PROS
The resort has a great private beach and has a great layout. It has many amenities that make you hardly ever have to leave if you really don’t want to. The Spa was amazing! I had the Samunprai Signature package and it made me feel so relaxed and care free. Much more and better than a typical massage. The breakfast spread had quite a lot of options to choose from. The resort is also great at arranging taxis for you if you need them. They also conveniently have beach towels in your room that you can use as well as a handy beach tote you can utilize. Very nice if you didn’t pack one.

CONS
While the resort does have its own great private beach, it is a little far from any of the nightlife or dining out options that you might want to go to. The room was nice and spacious, but it definitely seemed dated and in need of an update. The showerhead in my room was mostly blocked and so, only a few of the holes in the front worked to let out water. This made washing my hair somewhat difficult. A good vinegar cleaning would probably clean that issue up right away. Also, there were only two options to plug in your devices. The most convenient one was to unplug the lamps behind the bed and then plug in yours.

Self

10/10

Exceptional

18 Feb 2026

Derek

After booking a standard suite, the hotel offered an upgrade to a deluxe suite for only about 80 dollars more per night. This room was amazing. A private pool in the room with a veranda, a bed that was the size or 2 king beds put together, and amenities that I have not found in any other stay. The breakfast buffet was to die for and they had so many options available on their app once you checked in. They even offered free spending money...for about 300 USD, you got an additional 200 USD for spending on the restaurants and drinks and snacks and other activities such as the spa. The multiple on site restaurants and first class for any hotel and you can even sign up to learn from one of their international chefs

Partner

10/10

Exceptional

18 Feb 2026

Kamila

Big hotel, the best

10/10

Exceptional

23 Jan 2026

Richard

Service was friendly and helpful. Being on the beach was a bonus.
Rooms are generous in size and very clean

Leisure Family

10/10

Exceptional

20 Jan 2026

faysal

Beautiful hotel and huge. The only bad things about it is a lot of walking

10/10

Exceptional

17 Jan 2026

Bondita

This hotel was amazing to stay at after our 15 hour flight. It was in a great location to experience Bangkok. Easy transportation, a lot of shopping around the area. The breakfast was amazing with a lot of options for American style breakfast or Asian style. Staff was amazing with room service, booking our flights for Phuket, and airport transportation.

Leisure Partner

10/10

Exceptional

17 Jan 2026

Todd

What a beautiful property, excellent rooms, fabulous location right on the beach, amazing views of the ocean, very clean beach, incredible breakfast buffet, excellent customer service and friendly staff made our stay very memorable! Would definitely recommend and go back! Just gorgeous!

Leisure Family

10/10

Exceptional

09 Jan 2026

Yu Yin Nicole

Was an excellent stay. Only feedback would be the pool area to have better marking in the water. There were many steps you can’t see and we ended up bumping and grazing ourselves a bit.

Leisure Family_with_children

4/10

Poor

09 Jan 2026

Jennifer Rae

The resort is stunning. Our suite and plunge pool were lovely with incredible views, though as a family of four it was too snug and we would book two rooms next time. Service at the spa, pool and bars was excellent — warm, attentive and genuinely brilliant. Many frontline staff were friendly, but management interactions often felt controlling rather than solution-focused.

Food was disappointing. Thai dishes were poor compared to elsewhere in Thailand, while European food was better. Restaurant service was extremely slow and chaotic. A bottle of water took four requests and 20 minutes. Meals often arrived randomly, with some guests finishing mains and dessert before others received their main. Even soup took 30–45 minutes.

While our view was stunning, others in our group who booked more expensive suites had car-park views. Beach access is excellent, but there is no seating or service — just towels on the sand.

The Christmas Eve and Day events looked spectacular, but food temperatures were unsafe (melting cheese, overly warm smoked salmon). All of us became very unwell. WE DID NOT ASK FOR A REFUND — we raised this only to help the next event go better — but received no response.

The Baht Booster is not a scam but is misleadingly described; it works as a limited discount, not as advertised.

A beautiful resort let down by food standards, slow dining service, defensive management and poor transparency for the price point.

Leisure Family_with_children

8/10

Excellent

28 Dec 2025

Ripudaman

Beautiful

Friends_and_family Family

8/10

Excellent

24 Dec 2025

Ripudaman

Wonderful stay

Friends_and_family Family

8/10

Excellent

14 Dec 2025

Yucel

Room was clean, staff was friendly but food suck and very expensive for the value

8/10

Excellent

03 Dec 2025

Vivien and Peter

Thai staff are always super polite and here was no exception

Partner

8/10

Excellent

02 Dec 2025

Thiruvalar selvan

Nice Beach, Good location, good staff.

Leisure Family

8/10

Excellent

26 Nov 2025

naif mohammed

2/10

Poor

25 Nov 2025

Daniel

The resort is on a beautiful property, the beach is great and you can walk down it to the town a km away. The buildings themselves are dated and need a touch up. The service is bad. Our room wasn't ready for the 3 pm check in. Cleaners only came by our special request once in 4 nights. We had 3 guests they took all our towels and left us with 2. We had no hot water for 2 days, they apologized with 6 chocolates, hardly compensation for a delayed check in and no hot water for 2 days. Then we found at dinner time there wasn't enough hot water to go around. Also it rained and they didn't have enough umbrellas for everyone. They also don't allow outside food or drink at the beach or pool but charge a fortune for their drinks, that is if you can find the bartender. They add 17% in fees onto food and drinks so in the end a cocktail will cost more than double at times triple outside the resort. I have stayed in 8 hotels in SouthEast Asia and this was by far the most expensive and by far the worst service. We did find out that room cleaning does come, it comes in the evening when your in the room. I guess we were just not patient enough.

Leisure Family

4/10

Poor

23 Nov 2025

Takashi

the place was old and dirty.
Hot water was occasionally unavailable.
The price was high.

overall, not recommended.

Leisure Family_with_children

10/10

Exceptional

21 Nov 2025

Jasvinder

Everything

Friends_and_family Family

10/10

Exceptional

09 Nov 2025

Steve

Breakfast buffet was fabulous. Excellent service rooms were very clean. The gym was very nice. And the swimming pool was gorgeous. Room service was quick and the food is good.

Partner

10/10

Exceptional

03 Nov 2025

Lucy

Huge buffet with heaps of variety including GF options, lots of pools with great views of the beach, plus multiple water slides and a river float, spacious rooms with daily housekeeping, great gym and friendly and helpful staff. Also short walk along the beach to Karon town centre and quick taxi ride to Patong. All in all a really great family stay. Only area of improvement would be the kids club. Staff were very friendly but the amenities could do with an upgrade as there isn’t much for the kids to do.

Friends_and_family Family

10/10

Exceptional

26 Oct 2025

Todd

The property was beautiful the room was fantastic. Loved the breakfast. Staff was very kind and accommodating. Only thing I had an issue with was with all of the garbage on the beach. It was terrible. So much debris. Someone needs to be out there cleaning that daily. Property is too beautiful to have a beach that full of trash.

10/10

Exceptional

25 Oct 2025

Nicholas

My wife and i have never had such a delightful and pleasant experience as we did staying at centara grand beach resort. The staff was amazing, helpful, polite, punctual and attentive. We personally would like to thank Game (from the wait staff), Spy, Ern, and Dada (from the Spa staff, and Mey and Dia (from housekeeping). They all made the stay unforgettable.

Leisure Partner

8/10

Excellent

17 Oct 2025

Amanda

Resort was lovely and fantasic for kids however very expensive to eat. Its a little out of the way to walk into town with little kids. You need to walk along the beach and cross the water from the lake

Leisure Family

10/10

Exceptional

13 Oct 2025

Felecia

Phuket is Very busy, staying at yhis resort felt like a nice escape from that. I loved the beautiful beach access and the room, bathtub and accommodations felt like Princess treatment, thank you for an amazing experience.

Leisure

4/10

Poor

06 Oct 2025

Milin

yes

Friends_and_family Family

6/10

Pleasant

02 Oct 2025

Shalini

Good property but the service at the restaurant is slow. Had to wait 1 hour for food to come

Friends_and_family Family

6/10

Pleasant

28 Sep 2025

Pierre

The property is far from being a 5 stars hotel. The breakfast buffet is below average, and facilities there are fit for mass tourism and never felt any luxury feeling. The only positive aspect is the size of the room and the balcony which felt like a consolation for the high rate you pay.

Leisure Partner

10/10

Exceptional

24 Sep 2025

Azad

They have the best staff in Thailand

8/10

Excellent

07 Sep 2025

Ashlin

The food was not as good as I was expecting considering the cost of it. However, the staff was beyond helpful in making things special for my partner and I. We were able to try to spa, gym, and pools a little bit because it stormed the whole time but it would have been nice to know that things just look closed in the rain and not actually closed, we missed almost a whole day because everything looked shut down.

Leisure Partner

8/10

Excellent

02 Sep 2025

Nicola Louise

Overall, we really enjoyed our stay at the hotel and found the location to be excellent. Staff were friendly and attentive, and the rooms were cleaned daily to a good standard. Strong supervision around the pools, which made it feel safe for children.

There were a few areas that could be improved. Some pool tiles were extremely rough, and unfortunately, all of us ended up with grazes at some point. While not serious, it could be easily addressed.

Breakfast was a highlight, with a large and varied buffet offering everything from fresh pastries to hearty curries—something for everyone.

The beach area directly in front of the hotel needs attention. There was a noticeable amount of plastic and sea waste washed ashore, which sadly isn’t being cleared by any of the seafront properties. A coordinated effort to clean and recycle this waste would make a big difference.

The path down to the beach was also problematic, with poor lighting and a broken surface. Walking along the beach itself was a better option, provided you have sandals. The sand was golden and soft, which made for pleasant walks.

It’s important to note that during monsoon season, the sea is unsafe for swimming due to strong rip tides. Tragically, there have been two recent fatalities, so this is something to be very mindful of if you're planning to swim.

Lastly, a tip for getting around—download the Bolt app. It’s an incredibly efficient taxi service, operating just like Uber, and made local travel very easy.

Leisure Family_with_children

8/10

Excellent

30 Aug 2025

Terry

On the beach

Had a nice stay at Centara. The room we had was very nice with an amazing view of the ocean. Grounds were absolutely beautiful. Loved the beds, so comfortable. Food was a bit pricey but good. Service at poolside restaurant was slow but room service was very quick. The resort is rather large and a bit of a hike to get anywhere. Be prepared to walk a bit.

Overall, a good place but just not what I thought it was going to be.

Partner

10/10

Exceptional

12 Aug 2025

Vincent

The hotel is definitely a 5 star resort. The grounds are very tropical with fish in several ponds and birds chirping. The restaurants by the ocean are great, and the food was very good as well. Had salmon and shrimp tostada on two occasions. The room with the balcony and hot tub was nice. Great view from the room. Staff is super friendly and helpful. The gym is very good, and the spa is very tranquil with skilled massage therapists. Security is tight with guards checking all incoming vehicles. The only 2 drawbacks was my room was further towards the back of the property and you could hear road noise from time to time. Also, there are no chairs directly on the beach for this hotel. You either had to sit by the pool chairs that have chairs facing the beach or you have to walk down about a quarter mile to rent a chair for 100 bhat which was fine. Lastly some of the beach had some plastic bottles and such on and off the paths, and the flags were always up and red which prevented swimming. I took a cab further down to kata, and Karon beach further down to swim. All in all a great stay about 10 minutes by cab down to Bangla if you wanted the night life and about an hour to the airport.

Leisure Self

10/10

Exceptional

08 Aug 2025

Geraldine

Wonderful experience for a family

Friends_and_family Family

2/10

Poor

23 Jul 2025

khawaja

The bed was making weird noise no customers service I will never comeback here or recommended any one

Partner

4/10

Poor

21 Jul 2025

Ilan

An old property.maintenance poor.the beach and pool area are the reason to get here

Leisure Family

10/10

Exceptional

17 Jul 2025

Brennon

Great view, plenty of amenities. Left resort for additional food options but would stay again!

Leisure Partner

4/10

Poor

11 Jul 2025

Burhan

This hotel definitely doesn’t provide 5star hotel experience. Hotel is very old. Everywhere smelling rotten. They have huge maintenance issues in hotel. All furnitures are extremely old. They most likely don’t provide the room that you book. Even pool dirty. They have lazy river but pump of the river doesn’t work. It is basically slim pool. Even hair drier doesn’t work and no one cares in the hotel all these things. All they say is, they will communicate with management. I don’t really know how people have good review about this hotel but if you have 3 star hotel expectations from 5 star reservation, maybe this is ok for you. Go somewhere else..!

Leisure Family_with_children

10/10

Exceptional

10 Jul 2025

Leandra

Excellent 5 star family-friendly hotel with sparkling pools, lazy river and water slides. Friendly staff, spacious rooms, beautiful ocean views.

Leisure Family

2/10

Poor

09 Jul 2025

Ryan

Centara not grand at all

On two occasions two different family members got violently ill after consuming meals at the Property we noticed upon our first night that there were little bugs in the bed numerous and insect wings by the dozen on our pillows the sinks had grime on them clearly hadn’t been washed the laundry service was horrendously expensive over NZ$200 for a load The pool is very jagged with the plastering cutting guests feet and bodies when contacting the sides and the bottom food was average. Conflict management and Customer Service to resolve any short fall yet to be desired. The place is dated and birds were allowed to eat donuts and other buffet food at will. We got upgraded to a Personal villa which goes for about $2500 a night and we still left dissatisfied.

Friends_and_family Family

10/10

Exceptional

06 Jul 2025

Edel

Amazing service in all areas
Hotel entertainment is incredible, big applause to Ulises

Leisure

6/10

Pleasant

23 Jun 2025

Stephen Randall

Nice beach. Hotel caters to families with children.

Leisure Partner

10/10

Exceptional

23 Jun 2025

Ashima

Me and my family had one of ours best holiday at Centara. Lovely experience

Leisure Family_with_children

10/10

Exceptional

15 Jun 2025

Pramod Kumar

It was a amazing stay!

Friends_and_family Family

10/10

Exceptional

07 Jun 2025

Matthew Koh

Property was well kept, staff were great, sound facilities and open spaces on the northern end of Karon Beach.

Perfect for families

Leisure Family

10/10

Exceptional

05 Jun 2025

Raymond Keith

Great place to stay

Leisure

8/10

Excellent

24 May 2025

Skuli

Great facility and wonderful beach. Somewhat limited evening entertainment but local town is accessible.

Leisure Partner

2/10

Poor

19 May 2025

Victoria

I feel the contractions that was going on around my room was not necessary. Especially since i paid so much money for a quiet peaceful holiday . They ended up moving us only due to me complaining if i hadn't of they wouldn't have cared. And when i did the manager (lady) laughed at me.

I got very sick from the dinner the night before.

I aslo was 100% sure i had breaky included ok it wasn't so i suck that up.
I order room services for our breakfast instead and it was 45mins late, missing food and was stone cold.
A bit disappointing to be honest.
I have a recording of the noise and would love to share it with you.
Just so you can hear what i had to put up with.

Business_and_leisure Partner

10/10

Exceptional

25 Apr 2025

Harpreet

My family and I really enjoyed our stay at this resort in Thailand. The overall condition of the property is very nice the pools are clean, and the food is very good. The staff here is very helpful, and they can accommodate your needs.

Leisure Family

8/10

Excellent

21 Apr 2025

Michael

The Centara Grand Beach Resort Phuket is a nice Resort. However, we didn't have much time to really enjoy the property. We spent 2 out of the 4 days we stayed there on full day excursions. One was Scuba Diving and one was a full day excursion to Maya Bay and the Phi Phi Islands. We stayed in a Premium Room with our own Plunge Pool the view from our Pool and balcony was exceptional. The Beach was above average, and they have a small water Park set in a Jungle like atmosphere which was really cool. The staff were very friendly and respectful. I only have 2 minor complaints, the first being there was only one elevator in Building 1 to go to the 3rd floor where our room was located our room was in building 2. So, we ended up hiking up multiple flights of stairs to get to our room. The resort is also located quite a way from the main part of Karon Beach so not much in the way of nearby restaurants except those at the Resort. The food at the Resort Restaurants was rather good. We ate at the Coast Bistro, The Cove and Ripples. Thank you Grand Centara Staff I would stay there again.

Business_and_leisure Partner

10/10

Exceptional

16 Apr 2025

John

Very nice place for families or couples. We had fun but only because we were not walking to bars. Next resort area is on patong beach. Nice nice.balcony and pool view. Wish we went in the pool

8/10

Excellent

13 Apr 2025

Nader

Pleasantly surprised

I read some negative reviews that made me worried about my choice but when we arrived and spent 5 days there, we left with a sad heart. The place is beautiful, the beach is amazing and the people are very helpful and nice. The rooms are a bit outdated but nevertheless, the place has a certain charm.
Thank you for everything and the empathy we received when we had a small emergency.

Friends_and_family Family

10/10

Exceptional

31 Mar 2025

Andrea

Service at the bars was a bit slow..using the app service was great as we could get things done more quickly

Leisure Friends

10/10

Exceptional

27 Mar 2025

Shelley

The staff was exceptional we loved it. The rooms perfect for 3 adults. The buffet breakfast and dinner had lots of options and the spa was perfect, would definitely stay here again. The beach was awesome and the cocktails were perfect. A nice retreat after a day of touring to just relax and enjoy

Leisure Friends

10/10

Exceptional

18 Mar 2025

Kam

Excellent place to stay

10/10

Exceptional

12 Mar 2025

Fawad Ahmad

Beautiful, clean, and family friendly resort with direct access to the quiet and more private section of Karon Beach away from the busy and crowded areas.

Leisure Self

10/10

Exceptional

07 Mar 2025

Jennifer

Absolutely a five star hotel
We had an amazing view with a private jacuzzi on our balcony - beach and property is beautiful

Leisure Partner

4/10

Poor

28 Feb 2025

Nasser

the property location is good, however it was too old. access to the room to completed, so many lift, the staff are not friendly and food is not good at all

10/10

Exceptional

24 Feb 2025

Thomas

Loved the beach and adult pool. Food was very good at restaurants. Would stay there again.

Leisure Partner

10/10

Exceptional

21 Feb 2025

Stephen

Jelaporn and I have visited Phuket on several occasions. The Centsra Grand Beach Resort on Karon Beach is a facility where all aspects are of superior quality.
Karon Beach is beautiful, large.and uncrowdrd. Soft sand with an easy incline that facilitates entry to the ocean for every age. The campus here is expansive. There is a water park that winds through the grounds complete with waterfalls, slides and tubing canals. There is a large family pool, a kiddie pool and an adults only pool.
These facilities are surrounded by restaurants and beverage bars that accomodate both casual dining and formal fare. Drinks vary from traditional cocktails, specialty fruit cocktails, wines and a variety of nonalcoholic beverages. We stayed at Centera Beach Resort for four days and three nights and never felt the need to leave the campus.
The staff here is friendly and well spoken. Most are well versed in English and anxious to help.

Leisure Partner

10/10

Exceptional

17 Feb 2025

Scott

Beautiful property, rooms, and pools. They upgraded us (from King Seaview Spa to King Seaview with private pool) which was very cool! Breakfast is an impressive buffet. 5-10 min walk to lots of restaurants and local shopping and massage (all of which is of course cheaper than the resort).
Many resorts I looked at had beach or seaview in the name or room names but were just near beaches (walk through town). You pay more but this is actually on the beach and gorgeous. It is at the north end of the beach so more secluded than other areas - good snorkeling just around the rocky edge north of the beach. Lots of free activities.
The minor complaints would be our big blinds were messed up (got them down and they wouldn't go back up but when I reported it they had it fixed within the hour). On check out they had a large meal charged to us that wasn't ours but they fixed it. Overall great stay and amazing resort.

Leisure Partner

10/10

Exceptional

18 Jan 2025

Jill

How well they cleaned the rooms. How lovely the staff are and helpful with dietary requirements. And how close it is to do many places.

Leisure

10/10

Exceptional

09 Jan 2025

Lakana

One of the best resorts we ever stayed at!

Leisure Partner

10/10

Exceptional

09 Jan 2025

Fadi Abbas

Great beach front. Amazing staff and very clean property.
Gym and spa are some of the best I’ve seen in resorts.

Leisure Family

6/10

Pleasant

05 Jan 2025

Patricia

The property appears tired and shabby in many places

Leisure Family

2/10

Poor

04 Jan 2025

MOHAMMED

8/10

Excellent

15 Dec 2024

Alex

Too many rude Russians, we decided to go elsewhere as the lounge chairs had the same people reserving the same lounge chairs daily! Their towels would be on the chairs and they would be gone for hours! From early morning which was strange seeing the towels weren’t made available until 9am, but they seem to reserve them daily! Loud and Rude, they have no consideration for anyone but their own race!

Leisure Friends

8/10

Excellent

09 Dec 2024

Vasudevan

Enjoyed the stay.

Leisure Family

10/10

Exceptional

01 Dec 2024

Sina

We had an amazing experience staying at Centara Grand Beach Resort. The hotel management is exceptional, and every staff member I interacted with was professional, well-trained, and courteous.

I would especially like to express my heartfelt gratitude to Ms. Risa for her kindness, thorough explanations, and outstanding politeness. She truly went above and beyond to ensure that our stay was comfortable and memorable.

The overall service quality, attention to detail, and the warm hospitality of the staff made my stay absolutely wonderful. I highly recommend this hotel to anyone visiting Phuket.

Thank you once again for the unforgettable experience!

Leisure Partner

10/10

Exceptional

23 Nov 2024

tess

Loved it.

10/10

Exceptional

21 Nov 2024

Jarratt

Well run beautiful resort. Beach is outstanding

Leisure

6/10

Pleasant

14 Nov 2024

Caren

Property is beautiful. Safe are sweet. Breakfast sucked!

6/10

Pleasant

29 Oct 2024

Olesia

Two rivers with waste water fall into the ocean near the lake. There are no good walking path out of the hotel.
Hotel restaurants are very expensive even for 5* - €10 for a 0.33 local craft beer.

The hotel has good rooms with huge traces.

Leisure Family

10/10

Exceptional

22 Oct 2024

Jaime

Absolutely amazing service and facilities!

10/10

Exceptional

19 Oct 2024

Russell

Brilliant

Partner

10/10

Exceptional

15 Oct 2024

Liam

Leisure Partner

10/10

Exceptional

13 Oct 2024

SEBASTIANO

Amazing

Partner

6/10

Pleasant

09 Oct 2024

Rachel

Staff were friendly & always helpful. Place in need of renovation (eg. Bathtub side split open, wood split in panels in bedroom). Pool guy checking PH level and cleaning plunge pool daily. Main pool beautiful & overlooking beach & only a few meters away. They should at least clean shore daily. Has heaps of washed up rubbish. Quite far from any decent restaurant outside the resort. So was stuck eating same food pretty much everyday. Decent fare to pay to go to Patong to eat or shop - 400Baht. Not much difference if going to nearby town of Karon - 350Baht. No roomy air conditioned lounge to wait after checkout. Has a small souvenir shop but rarely open.

Family

6/10

Pleasant

23 Sep 2024

Peter

Likes: Breakfast is great, Slides and water/lazy river our son loved. There are some lovely competent staff that work there.

Dislikes: on the older side of resorts, Food and drink is crazy expensive price taxes. Not really walking distance to anything interesting.
Some of the staff are not at the required level of competency to do their job correctly.

Leisure Family_with_children

10/10

Exceptional

12 Sep 2024

Ahmad

It was great

2/10

Poor

11 Sep 2024

Jennifer

Room was not available at checkin and no notification sent once it was. Linens and towels in room were dirty. Cleaning service just made the bed but floor was still dirty and dishes not removed. Flickering light in room reported but not fixed. Food at lunch restaurant was overcooked and seevice was terrible. Food at breakfast buffet was stale. Refund for 4 days of breakfast charges are still pending refund. When checking out, late checkout was approved but key card for room stopped working. Bellman never showed up to bring down our bags and had to bring them down ourselves. We even looked at neighboring properties to move however with a last minute change didn't have many options. Overall, don't recommend

10/10

Exceptional

31 Aug 2024

Taysha

Loved it !

Beautiful quiet room overlooking the ocean. Also had a blast during my stay at the adults pool ripple. O took great care of us.

Partner

4/10

Poor

19 Aug 2024

John

Very expensive for what you get. Not worth it

Leisure Family_with_children

8/10

Excellent

16 Aug 2024

Damon

Big hotel close to the beach. The power failed in our room and they upgraded us to a villa. Fantastic.

10/10

Exceptional

09 Aug 2024

Yelena

We had a lovely stay! We chose the room with an inside pool and we spent hours just relaxing, observing the natural surrounding. Room service was superb! Fast, and with delicious options. All the staff was friendly. The breakfast buffette had so many options! It was great and food was tasty. The night before we departed we went to the spa for an aromatheraphy massage. It was simply heavenly. The masseuse were skillful, the whole ambience was magnificent. We had complimentary sauna as well. Very well equipped. I would stay here again if I have a chance to come back to Phuket.

Leisure Family

2/10

Poor

05 Aug 2024

Gordon

Photos online are deceiving and the actual property is really rundown. The property is rundown and poorly maintained. Some facilities in the public area are out of order and they just wrapped a plastic band around it. The rooms are dirty, from rustic taps to grayish towels to broken closet etc.

Leisure Family

8/10

Excellent

16 Jul 2024

Verified traveler

Great

Great place for kids. Amazing pool and lazy river. Great food options within resort.

Friends_and_family Family

8/10

Excellent

15 Jul 2024

Thamer

Trip with two kids

It’s my second time , overall all the resort, the location, the beach almost private, the pool are very good and the stuff all are good like the guys in the kids area the man from Turkey and the woman they made my kids day. But what need to improve is the room towls not new , the wood getting old in the rooms, they need to be arranged more in the club car service. the only stuff i face a problem with his name i think Bow i’m asking for club car and no one come and i faced him on my way to the reception i told him pick us up and he refused ! he is going to another room then i told i already order a club car and no one come he said ok come in with a sad face ! and going very fast in the road !! i have a pregnant woman and two kids in this open car !! why he go so fast it is not safe !! thats it overall i recommend the hotel for families.

Friends_and_family Family

8/10

Excellent

11 Jul 2024

Verified traveler

Great

Great place for kids. Amazing pool and lazy river. Great food options within resort.

Friends_and_family Family

10/10

Exceptional

29 Jun 2024

Petrock

It’s my second time staying at this property and it’s definitely a must for my family and I.

Business_and_leisure Family

6/10

Pleasant

16 Jun 2024

MILANA

this hotel is not worth these prices

the hotel did not meet my expectations. The hotel itself and the rooms are old, but that's not the worst part. The cleaning is very bad, it feels like they are just changing the bed linen, and the girls at the reception are very rude and communicate as if we owe them. I paid 2 rooms for myself and my parents, but I was not satisfied

Friends_and_family Family

10/10

Exceptional

14 May 2024

Garry

Excellent location

Excellent location and service would definitely stay there again.

Partner

10/10

Exceptional

04 May 2024

erika

I really loved this place. It was walkable to Koron town so I didn’t have to keep wasting money on taxis every time I wanted to eat or shop. The resort itself was perfect. I have two boy and need a place that I could relax and they would had stuff to do.

Leisure Family

10/10

Exceptional

30 Apr 2024

Majid

Fantastic

Partner

10/10

Exceptional

16 Apr 2024

Claire

Book a corner room

Room 941 - amazing corner balcony overlooking beach and pool. Perfect for sunsets sitting in the jacuzzi. Also recommend the club room for snacks and drinks - service was always excellent.

Friends_and_family Family

8/10

Excellent

12 Apr 2024

Stephanie

A good 4 star hotel that is on the outdated. Nice beach and safe option. Fun pools for children. Beach club had good food. Nice bar tender and dining stuff. Front desk was okay. They made us feel pressured to leave at 10:30AM to get our bags when our check out time is 11:00. I said 10:50, they said 10:30. If the check out time is 10:30 when you want us out of the hotel please adjust your check out stance. Once we agreed to 10:30 am baggage pick up came 10:25 am… this is our vacation please don’t pressure us to exit the property. Otherwise everything else was good. A great beach and pool made it worth it. Thank you

Leisure Family_with_children

8/10

Excellent

01 Apr 2024

charles

Phuket beach stay

Nice checkin. Room was pleasant and large with nice balcony refrigerator and large bathroom. Lots of stairs to pool/ ocean. Elevators diff to figure out and often just not available. Nice pool with lazy river. Crowded and difficult to get lounges and umbrella if not claimed early. No beach chairs or umbrella dispite nice sandy beautiful beach but jellyfish for a couple of days. Overall nice stay but not sure I would stay here again.

Partner

6/10

Pleasant

31 Mar 2024

Jaime

We liked the kids activities and amenities.
We did not like the lack of attention to detail. We asked for transportation to the airport at a certain time and they weren’t able to deliver. We missed our flight as a result. Definitively not 5 stars experience, but solid 4 stars.

Leisure Family