Name: Sofitel Fiji Resort & Spa
Address: Beachfront, Denarau Island, FJ

8/10

Excellent

18 Jul 2026

Melissa Justine

The Waitui club was perfect!

Family

8/10

Excellent

17 Jul 2026

Jacqueline

We have stayed at the Sofitel 3 times now in the last couple of years and it’s consistently good.

Lovely big pool (albeit cold water in Winter), lovely restaurants and lovely rooms. Gym is modern and spacious. Teenager room/games room is a great touch for older kids.

The only things that makes it 4 star not 5 would be that it feels a little crowded when full. Breakfast can be chaos and lose the 5 star feel pretty quick. When we have visited at less crowded times of year it has felt much nicer. Would love to see that standard maintained.

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Jodi

Staff are incredibly friendly and attentive, always greeting you with a smile and a helpful hand when needed. Buffet breakfast was enjoyable, and daily activities family friendly and fun. Room is clean and bed was very comfortable. Also a beautiful view of the ocean during sunset.

Family_with_children

10/10

Exceptional

09 Jul 2026

Cristel

Amazing place! Friendly caring staff! Beautiful resort! Highly recommended!

Family_with_children

10/10

Exceptional

05 Jul 2026

Aaron

We absolutely loved our stay! The rooms were clean and comfortable, the staff were amazing—so friendly, welcoming, and always happy to help. The food was great, and the breakfast buffet had a fantastic selection every morning.
It had everything you could ask for on a family holiday, with beautiful pools, plenty of activities, and a relaxed atmosphere. We couldn't fault it and would happily stay here again. Highly recommend for families visiting Fiji!

Family_with_children

10/10

Exceptional

04 Jul 2026

Diana

Lovely amenities. Fiji Airways has a booth there to take your luggage which makes the airport so much easier experience. Breakfasts are great. The pool does get crowded. Lots of younger children and families . Centrally located .

Family

10/10

Exceptional

03 Jul 2026

Ashley

The room was clearly renovated and clean. The breakfast buffet was delicious and plentiful. The pool is beautiful. Kids were the primary users of the pool. Both umbrellas and comfortable chairs were provided poolside. Of course, they always need more chairs because of the pool chair hogs. It has a small sliver of beach and you can walk further in front of another property. The grounds/landscape were constantly being worked on so it was a pleasure to walk around. It is located on Denaru, where many hotels and golf courses were located. I found I actually preffered to stay at the resort then go off property. The majority of staff were polite and helpful.

The only issue I encountered was with booking transfers. I inquired at the desk about a transfer. A call was made on the phone and I was told either 198 FJD by card or 138 by cash. I declined as this felt odd since a previous ride cost me 65 FJD. I went the porter later and inquired about a taxi. He, at least, pulled out a list of fixed prices to locations which was 110 FJD, cash only. After making several phone calls, making my own arrangements was best since these situations made me feel like I was being taken advantage of at the time.

Self

2/10

Poor

01 Jul 2026

Baohua

We stayed at the hotel for a business event. While the property itself is well maintained and the facilities are generally of a good standard, our experience with the event management team was extremely disappointing.

The staff responsible for coordinating the event demonstrated a lack of professionalism and customer service. Their approach came across as dismissive, arrogant, and overly entitled. Most concerning was that the person in charge insisted on receiving full payment strictly according to their own terms, yet failed to provide even a basic briefing or appropriate communication to clients during the event.

The overall management of the event fell far below the standards one would expect from a hotel of this reputation. The lack of courtesy, accountability, and professional business conduct reflected poorly on the organization. Unfortunately, this experience significantly detracted from an otherwise acceptable stay and did not align with the reputation associated with the Sofitel brand.

Business

10/10

Exceptional

30 Jun 2026

Andrew

A great place to stay. Staff were friendly and very helpful with everything. Couldn’t say enough about how much we enjoyed our stay

Partner

10/10

Exceptional

25 Jun 2026

KENNETH JOHN

Great Resort.

Family_with_children

10/10

Exceptional

24 Jun 2026

Paul

Bula. We had a family holiday at the Sofitel with 6 adults and 3 grandkids. We couldn’t have been happier with the experience and in particular the staff are so friendly, welcoming and happy. The kids were really engaged with the many activities, pools and food options available. I recommend the Sofitel and would consider coming back. Vinaka

Family_with_children

10/10

Exceptional

14 Jun 2026

Katherine

Pool is main attraction, lots of kids

8/10

Excellent

10 Jun 2026

Chris

Nothing really to complain about. TV was faulty and shower leaked but everything else was very nice.

Self

10/10

Exceptional

09 Jun 2026

Dr Shelendra

We stayed at the 'adult-only' Waitui Club and the service was excellent! We enjoyed the breakfast options, the canapes and the drinks that were all included in the accommodation. Was our second stay at the facility and we will definitely be back!

Partner

10/10

Exceptional

08 Jun 2026

Quoc hi

Staff very friendly,breakfast& dinner food was good

Friends_and_family Family

10/10

Exceptional

04 Jun 2026

Rajesh

Amazing service from staff

Family

10/10

Exceptional

01 Jun 2026

Lauren

The Sofitel did not disappoint! After a week living the Island Life it was so refreshing to come to the Sofitel where the rooms were immaculate, the staff were attentive to all our needs and overall all staff were friendly to the whole family! Kids loved the friendliness of the staff members. The food for breakfast, lunch and dinner at the resort was fantastic compared to some of our Island meals and the service was exceptional each time.

Family_with_children

6/10

Pleasant

28 May 2026

lee

Close to airport so convenient, we stayed one night for that reason and then moved on.
It served a purpose but we would have regretted taking a longer holiday here. Room was small, pool area busy and lots of children. For families probably perfect, but for a quiet relaxing stay - plenty more choices around Fiji,
We found breakfast chaotic and noisy, wasn’t for us!

Partner

10/10

Exceptional

23 May 2026

Andy

Amazing overall experience and friendly atmosphere

Friends_and_family Family

8/10

Excellent

18 May 2026

Angela

Food here was wonderful especially the seafood buffet and Asian night!
Room smelt mouldy (downstairs), they upgraded our room which was nice, still ground floor so still smelly. But I think because of recent water leakage issues downstairs. Great pool, kids had a ball.

Family_with_children

10/10

Exceptional

18 May 2026

Kellianne

Beautiful hotel/rooms. Great pool and facilities. Great kids club. Hotel staff are unbelievably helpful and kind.

Family_with_children

10/10

Exceptional

15 May 2026

Liam

Family friendly and great staff

Family_with_children

10/10

Exceptional

14 May 2026

Paul Richard

Perfect resort stay for a family holiday with young kids. The absolute stand out was the friendliness of the staff, particularly towards children of all ages. We couldn’t utilise the kids club as both kids were under 3, but the pool slides and inflatable obstacle course were such a hit that it didn’t matter. The beach isn’t your typical clear blue water and sandy beach, however it is a very pleasant and relaxing place to sit during the day, and the perfect a lot to watch the stunning sunset.

Family_with_children

2/10

Poor

13 May 2026

CHRISHANA

This is not a hotel I would recommend. Although I appreciated being allowed to check in early after arriving from a 15-hour flight, the experience quickly became disappointing.

Check-in took over an hour. I was directed by staff to use the ATM in the lobby, but the machine repeatedly timed out while still placing approximately $350 USD in pending charges on my account. It was later confirmed by management that the ATM was not working.

Once I entered the room, the bed linen was dirty. I immediately contacted the front desk and was told someone would address it, but hours passed without resolution. No alternate room was offered. Later that night, my daughter found winged bugs near the vanity, and after inspecting the bed myself, I noticed insects crawling on the sheets. I checked out immediately without showering or staying the night.

Management initially stated I would receive a refund, but days later the hotel continues giving both myself and Expedia difficulty despite the room conditions and the fact that I never stayed overnight. Expedia confirmed the refund must come directly from Sofitel.

I ultimately relocated to the Sheraton, which was a far better experience overall. Unfortunately, this stay lacked cleanliness, urgency, accountability, and professionalism.

Family_with_children

10/10

Exceptional

06 May 2026

Christopher

Cannot fault our stay at the Sofitel Resort and Spa. From the moment we checked in until we checked out it was faultless. The staff would go above and beyond with a smile on their face. The room, food options, hospitality and activities were fantastic. Will definitely be staying again in the future.

Family_with_children

10/10

Exceptional

04 May 2026

Deborah Kathryn

Fantastic breakfast

Self

4/10

Poor

04 May 2026

Fan

This resort charges a $US 100 dollar fee per day for adult swimming pool. This is just ridiculous!

The restaurant table for four people is too small. The table size is barely large enough for two people.

Friends

8/10

Excellent

30 Apr 2026

Daniel

Staff were lovely,

10/10

Exceptional

30 Apr 2026

Brian

Amazing property all around..
Loved it and will be back soon ..

Self

10/10

Exceptional

30 Apr 2026

Sanjesh

Staff were amazing and always greeted with a smile! One of the best experiences my small family had. Everything was awesome

Family_with_children

10/10

Exceptional

29 Apr 2026

HIBA

clean room , great staff , very family friendly

10/10

Exceptional

27 Apr 2026

John

It was a great stay

Friends

8/10

Excellent

26 Apr 2026

Cheryl

Breakfast buffet was vast, but hot dishes always cold.

Friends_and_family Family

10/10

Exceptional

22 Apr 2026

John

Beautiful resort, amazing little touches! Can't wait to go back 💛

10/10

Exceptional

18 Apr 2026

muhannad

Unfortunately they mucked up our breakfast, specifically asked for halaal options and one to also exclude egg and they served 3 serves ham and cheese sandwich and one veg cheese sandwich

Family_with_children

10/10

Exceptional

17 Apr 2026

clint

We stayed in the Waitui Club adult only part of the resort and let me tell you sitting by the pool having drinks and canapés brought to you every hour doesn’t get old. The staff are what makes the Sofitel special, everyone of them was helpful, pleasant and happy, being greeted with a “bula” everywhere we went was lovely. The food was top notch , the room was spotless every single day , there was an army of staff constantly keeping the place in great shape. A mini bar that was included in the price was appreciated when coming in from the heat and having a cold beer. I would highly recommend the Sofitel, especially the adults side which is a calm oasis compared to the family side. 5 Stars.

Partner

2/10

Poor

04 Apr 2026

Sonal

Very poor service,the air conditioning was not working amd we were only told about the check in was done ....and told will provide fan but wasnt provided.we asked for our refund so we can move to some othe hotel which was approved but till date we haven't received our received....i already called the hotel for follow up but no reply

Family_with_children

10/10

Exceptional

03 Apr 2026

Stephen

Great

10/10

Exceptional

02 Apr 2026

Mark

Given a beautiful upgrade to Club Room .
Love that they have adults only dinning & pool options & looks fabulous for families .

Partner

10/10

Exceptional

31 Mar 2026

Kim Anita

We have just spent 10 days at the Sofitel in Fiji. We had a fantastic time, the Sofitel had excellent service all round. Couldn’t fault anything, the staff are absolutely amazing and definitely go the extra mile to make your holiday memorable.

10/10

Exceptional

30 Mar 2026

Cathy

Amazing staff all so welcoming and friendly. Great food and pool area, rooms are very nice, the free laundry service is great.

Family

10/10

Exceptional

28 Mar 2026

Peter

Overall the hotel was fantastic. Friendly staff, good amenities, bars, restaurants. Fantastic main pool area which was great for kids.
Close to the port and shops, golf club down the road.
We went with the whole family and everyone had a great time.

Family_with_children

10/10

Exceptional

26 Mar 2026

Carlena

The Waitui Beach Club Plus rooms are well worth the upgrade – every staff member went out of their way to ensure we had an amazing holiday (special shout-outs to Romeo, Mary, Sky and Elenoea from Waitui, as well as Fiu from the housekeeping team) and all the extra inclusions were fantastic. While there was a problem with the resort's air-conditioning system during our stay, we were provided with a fan to make the humid nights more bareable and it did not ruin our holiday at all.

Partner

10/10

Exceptional

24 Mar 2026

Staicia

clean room. Staff was great and helpful. Beautiful gardens and scenery. close to marina.

Friends

10/10

Exceptional

23 Mar 2026

paul

Landed in typhoon so had to find a hotel immediately. This hotel was very good.

Partner

6/10

Pleasant

19 Mar 2026

Dominic

The check-in staff member was gruff and unpleasant.

Friends

10/10

Exceptional

19 Mar 2026

John

Good food with extensive menu. Very friendly and helpful staff

Self

10/10

Exceptional

16 Mar 2026

Shauna Ann

Excellent accomodating staff, very friendly. Rooms were very clean and beautiful. Would highly recommend the Sofitel Resort and Spa.

Family_with_children

10/10

Exceptional

14 Mar 2026

Michael

Great stay. Best resort we've ever stayed at. Clean friendly. Nothing to fault.

10/10

Exceptional

14 Mar 2026

Jodi Lee

All staff were exceptional

10/10

Exceptional

13 Mar 2026

Debbie-Ann

The garden rooms are beautiful as well as the ocean view room. All staff are beautiful people. It is a very family friendly resort. I would recommend it to any one.

Family_with_children

10/10

Exceptional

13 Mar 2026

Debra Lorraine

The ocean was visible from our room, beautiful for coffee in the morning. Every thing about this Sofitel stay was amazing. The staff were exceptional. I will be returning next year.

Friends

4/10

Poor

13 Mar 2026

Carolyn

The rooms smell horribly of mildew. I ended up checking out early. Staff was very kind but slow at dinner, I waited 20 minutes for a glass of wine.

Self

10/10

Exceptional

11 Mar 2026

Madeline

We had an incredible stay at the Sofitel. We had a family room which was clean and quiet and had a view of the ocean. Staff were lovely and so helpful, always very friendly. Pool and amenities were also perfect, the pool was so clean and so many empty chairs to choose from.
We had a small issue with our air conditioner breaking one night and they moved us to a new room immediately, they made everything so easy. Highly recommend, perfect for families.

Family_with_children

10/10

Exceptional

10 Mar 2026

Ashween Chandra

The entrance to the hotel was amazing! Staff are very friendly and approachable. Room is spacious and great views and located in quite section of hotel.

Self

10/10

Exceptional

22 Feb 2026

Abhishek

Excellent facilities. Friendly staff and great atmosphere!

Family

10/10

Exceptional

21 Feb 2026

Mobeena

Grounds are beautiful. Staff is excellent and loved the stay

10/10

Exceptional

20 Feb 2026

Mobeena

Yes - rooms were beautiful and staff was outstanding

Family

10/10

Exceptional

17 Feb 2026

Steve

Fantastic service
Exceptional staff
Clean
Great experience

Family_with_children

10/10

Exceptional

14 Feb 2026

SCARLETT

Spotless. Staff were so friendly, kind and so welcoming!

Amenities were 5 star and so were the staff attending to these.

Leisure Self

10/10

Exceptional

10 Feb 2026

Diana

Staff very nice and kind room always clean

8/10

Excellent

08 Feb 2026

Sandie

Lovely rooms and the staff were brilliant. It’s just a pity that the main pool was shut as it made for a busy time with kids at the adults only pool.

10/10

Exceptional

08 Feb 2026

Ronald

Very awesome

Business_and_leisure Partner

8/10

Excellent

02 Feb 2026

Yin Fong

The staff is amazing, very friendly, we feel they welcome us from their heart, not just a job. We really appreciated they have upgraded us to a family room, which was fantastic. We really enjoy the stay and had such memorable experience although there are few wears and tears minor issues.

Leisure Family

10/10

Exceptional

01 Feb 2026

ashleigh

Great staff and service. my daughter loved the pool with the slide and the inflatables

Leisure Family

10/10

Exceptional

30 Jan 2026

Rikhil

Accomodating staff and luxurious feeling hotel. Loved my time there

Leisure Partner

10/10

Exceptional

28 Jan 2026

robert Murray

Rooms were clean and spacious. Staff were excellent and food choices were magnificent

10/10

Exceptional

27 Jan 2026

Nicole

From the moment we arrived we felt welcome and well cared for . The service from every staff member was impeccable. Nothing was too much trouble . We were greeted with a smile and “Bula• by every member of staff.
The rooms were spotless and spacious . The food was delicious .
Can not fault the Sofitel Fiji

Leisure Family

10/10

Exceptional

25 Jan 2026

Ruth

Yes

10/10

Exceptional

18 Jan 2026

Kimberley Ann

Another great stay at the Sofitel, now our third. The staff are amazing, and the service is excellent. The housekeeping was not as good as previous stays, with our room not being cleaned until very late in the day on many days, and on another day, towels were not replaced when taken, etc. However, it did not impact our overall stay.

8/10

Excellent

16 Jan 2026

Dennis

Staff were good. Room was clean but unfortunately the Aircon wasn't working properly and the room wasn't cool. We complained and they said the AC Chiller was broken in our block. So they gave us a pedestal fan to help. Have stayed at Sofitel Resort Fiji a few times but unfortunately the first time with AC Issues. Also there is a new hotels being built next door so it was noisy in the morning. Even at the Spa you can hear yhe construction noise.

Friends_and_family Family

8/10

Excellent

13 Jan 2026

Di

Staff is outstanding and incredibly friendly and helpful always, food is above average but not mindblowing and housekeeping can slightly be improved but overall we had a great stay.

Leisure Family

10/10

Exceptional

11 Jan 2026

Nino

Staff are very hospitable. One of the biggest reason I’ve returned.

Leisure Partner

10/10

Exceptional

10 Jan 2026

zilong

Good

10/10

Exceptional

10 Jan 2026

Wanda

We booked Waitui Plus, which comes with amenities not included in a standard room.

The resort is large, but not overwhelming. We stayed close to the Waitui (adults only) area, and

10/10

Exceptional

09 Jan 2026

Jamie Christian

The resort s top class , especially the Waitui , and the Fijian staff are so friendly

Leisure Family

10/10

Exceptional

08 Jan 2026

Robert

All of the above

Friends_and_family Family

10/10

Exceptional

05 Jan 2026

Sneha

Amazing buffets, great pool but such a huge, busy resort. Was a little overwhelming at times but very comfy rooms

Friends_and_family Family

8/10

Excellent

30 Dec 2025

Viena

Room was spotless

8/10

Excellent

29 Dec 2025

Viena

Excellent service for the rooms, Soli restaurant food n bar was very good
Had a bit problem with air cond too noisy n not cold but they fix it straight away
Only concern we had 3 of ur got food poison a two days before we left.. above from that everything was awesome

10/10

Exceptional

29 Dec 2025

Chirag Narendrakumar

Amazing stay at Sofitel Fiji a resort and Spa! Staff greeted us all day with cheerful “Bula” and “Vinaka.” A big thank you to Chris for his hospitality and guidance on nearby attractions, and to Chefs Dutt, Kalidas, and Savitri for making vegetarian dining so easy and special. Gorgeous views, beach access, and great facilities. Loved the nightly cookies with room service. Truly a memorable experience! Highly recommended

Business_and_leisure Family

8/10

Excellent

29 Dec 2025

Rosemary

Great srvice

Leisure Family

10/10

Exceptional

25 Dec 2025

Namrata Natasha

Highly recommend

6/10

Pleasant

23 Dec 2025

Jenny

The staff are great, friendly and always with a smile, very helpful.

Food is typical Fiji, bland and not particularly interesting. Breakfast got abit repetitive after just 3 nights, I can't imagine staying longer.

The pool, slide and inflatable obstacle is great. Kids had hours of fun there.

The hotel however needs to review its policies as they do not fit what I expect a Sofitel level of brand should provide. These are all minor on their own but together, they nickel and dime alot of things that make the experience less of a premium resort.
1) kids club is $30FJD per 3 hr slot. Meals are not provided. For this hotel's price point I would expect kids club to be included.
2) not enough activiites. i understand some activites you need to charge a fee but the free included kids activites are fairly lame. Some of the adult activites looked good, e.g. cocktail class, rum tasting class, but its limited to 10pax per day. For such a large resort they could run multiple sessions. It was mostly booked out by morning of the activity. The fitness classes looked good, pilates, boxfit, walking. 3 nights was enough as there was little to do at the resort.
3) there is a pillow menu as you would expect at a premium resort. But never have i had to pay a deposit for a

Friends_and_family Family

10/10

Exceptional

21 Dec 2025

Rebecca

Room was spotless, staff were so kind and the activities for kids were great!

Friends_and_family Family

6/10

Pleasant

18 Dec 2025

Raymond Michael

Disappointing stay due to construction, room issues & poor service

Unfortunately, our stay at Sofitel Fiji fell well short of expectations.

There were significant construction works taking place directly next door, with no prior consultation, warning, or apology from the hotel. I strongly recommend requesting not to be placed near Block 1, as this is where the disruption was most severe. A previous Accor property in Australia offered perks as a compensation for the disruption.

My sister and I were reunited on this trip (she’s live in UK) and had requested to be placed in rooms near each other. While her room (329) was very nice, this request was not honoured and I was placed in Room 202, directly beside the construction site. This room had a strong mouldy smell and damp flooring, which we initially thought was from cleaning. However, when we returned later that evening, moisture had spread to the furniture, bed, and even our suitcases.

When I reported this, a maid came to mop the room and suggested it was due to our use of the air conditioning, despite the unit clearly displaying a fault warning and we had not been in all day. The following morning, I raised the issue again along with the construction noise and was moved only five doors down, still in Block 1 and still not near my sister.

The new room (207) had its own issue: the main room lighting popped and sparked, which I reported as a potential electrical safety hazard.

My sister arrived very early at 4am, yet staf

Leisure Partner

10/10

Exceptional

18 Dec 2025

Rebecca

Everything was just amazing the service, food pool side drinks & my room will definitely be coming back.

Leisure Friends

10/10

Exceptional

16 Dec 2025

Jemma

Fabulous in so many ways! The facilities were impeccable, spacious, tastefully decorated, beautiful pool area. The grounds were manicured and lush with tropical plants and flowers everywhere. The food was outstanding (yes expensive), 5 star buffet with so much variety and our meal at Solis was one of the yummiest we’ve ever eaten. The staff were everywhere doing jobs all day long, always greeting you with a friendly ‘BULA!’. Hard to fault!

Leisure Partner

10/10

Exceptional

14 Dec 2025

Sam

Clean room

10/10

Exceptional

14 Dec 2025

Helena

Everything was great !

Leisure Family_with_children

8/10

Excellent

13 Dec 2025

Sheila

Beautiful property. Room not as advertised: Room we reserved said “beachfront.” Our room faced a garden. We could neither see, nor hear ocean.

We also had no obvious way to visit the adults only area which was substantially quieter. I felt this should have been noted when reserving the room.

Leisure Friends

10/10

Exceptional

12 Dec 2025

Maxine Su

Staff are super friendly.

Friends_and_family Family

10/10

Exceptional

11 Dec 2025

Andrew Kwaku

Clean room

Partner

6/10

Pleasant

05 Dec 2025

jeffrey

Rooms are really small
Hotels not really worth the money The air conditioner set on one level that’s not gonna work!!Great staff..
Restaurant food not very good..
Basically very overpriced

Friends_and_family Family

6/10

Pleasant

04 Dec 2025

Boris

Yes

Partner

6/10

Pleasant

03 Dec 2025

Jonathan Mark

The room was lovely, though upgraded to a waitui room without the club access so very disappointed as the room is closer to facilities that you have to pay another 400 a day to use.. also room service smashed a glass in the room and didn't clean up properly so ended up in my foot. Hotel staff didn't really care.

Leisure Partner

10/10

Exceptional

03 Dec 2025

Navneet

It was our anniversary, the room got upgraded for free, amazing views, breakfast buffet was amazing with lots of variety, excellent customer service and a free buggy ride to our room after check-in. Everything was top notch we enjoyed our stay with you guys, see you again in the near future.

6/10

Pleasant

02 Dec 2025

Rupesh

Food options at Solios, bought fries for kids it didn’t even come handful for the price paid.

Leisure Family_with_children

10/10

Exceptional

02 Dec 2025

Dillon

Amazing trip

Leisure Partner