Name: Best Western Premier Le Masq Hotel
Address: Rue De L`Ouvrage A Cornes, 17, La Rochelle, 17000, FR

10/10

Exceptional

29 Jun 2026

Anna Gildersleeve

The staff at this hotel really stands out. Everyone is friendly and helpful, everyone speaks multiple languages, and they always are willing to answer questions about the area as well as the hotel itself. The rooms are comfortable (and have AC!) and the location is great - right near the train station but not too far to walk to the central area around the water for sightseeing and dining. The breakfast is fantastic. You can usually get a good rate if you book it in advance, but if not, treat yourself at least once during your stay. There are locally made breads and cakes which are amazing -- and they usually have fresh oysters! I also was able to get gluten free bread which was fantastic with their locally made jams and preserves.

Business

10/10

Exceptional

06 May 2026

Benjamin

The hotel was excellent and exactly as advertised. The staff were all cheerful and Lily in the breakfast room and my wife hit it off especially. The walk to and from the Vieux Port isn’t onerous if you are fit and the location close to the station is really convenient.

Partner

8/10

Excellent

03 May 2026

Christian

Parking was great, safe and with easy access.
Breakfast was ok, but just ok.

Friends

8/10

Excellent

14 Mar 2026

Samir

Very nice hotel near the centre.

Partner

10/10

Exceptional

06 Oct 2025

Dominique

Déjeuners étaient excellent. Personnel extrêmement disponible et très professionnel, polis……

Friends_and_family Family

10/10

Exceptional

08 Sep 2025

Leslie

Just what we wanted

Excellent stay. Staff friendly, very helpful. Good position 5 min walk from old port. Room was excellent, no complaints at all. My wife would have liked a vegan option for breakfast.

Partner

8/10

Excellent

26 Aug 2025

Arthur

Nice and well appointed hotel fairly close to most activities. Well equipped rooms. Agatha and Olivier we particularly helpful.

Self

10/10

Exceptional

26 Aug 2025

Michael

Consistently very good

Over the years always fresh , well maintained , excellent staff , quiet , close to railway station and city centre , rooms so well equipped.

Partner

8/10

Excellent

07 Aug 2025

charles

One night stay

Stayed one night, good location close to the port,lovely room, nice reception area (and late bar)

Friends_and_family Friends

10/10

Exceptional

26 Jul 2025

Simon

A great 2 night stay.

A great place to stay in La Rochelle. Modern hotel in a good location to get about. A decent breakfast and facilities.

Friends_and_family Friends

10/10

Exceptional

12 Jul 2025

Craig

Inside new

Leisure Partner

10/10

Exceptional

20 Jun 2025

Laurent

Very nice and modern! Very closed to the harbor, downtown and train station! Easy to park the car

Leisure Partner

10/10

Exceptional

15 Jun 2025

Lissa

Le Masq had technical issues, so we were re-booked over to a partner property, Saint Nicolas, which ended up to be a very convenient and pleasant property.

Partner

10/10

Exceptional

09 Jun 2025

Gary

Very clean hotel, good location, great staff very friendly and helpful, breakfast is good

Friends_and_family Friends

10/10

Exceptional

06 Jun 2025

Marija

Close to train station

Leisure Self

8/10

Excellent

30 May 2025

Walter

Great to get parking. Nightmare otherwise.
Staff great.
Would stay again.

Leisure Partner

8/10

Excellent

12 May 2025

K

Perfect

Excellent hotel, close to centre and railway station. Very welcoming, excellent breakfast.

Partner

10/10

Exceptional

07 May 2025

PAMELYN

Large spacious room with comfortable bed. Staff were pleasant and helpful.

Leisure Self

10/10

Exceptional

12 Apr 2025

Sharon

Helpful staff, clean and modern room. Quiet area and easy to walk into the centre.

Leisure Partner

10/10

Exceptional

24 Mar 2025

Mark

Fantastic hotel in beautiful La Rochelle .
Stayed here twice , once going south then on return.

Brilliant location with short walk into town.

Staff amazing , very friendly and customer focused.

The rooms were stunning and parking very easy and secure. Will use this hotel on all future stays in La Rochelle .

Leisure Pet

8/10

Excellent

16 Feb 2025

John

About 10 minutes by foot to the old centre. Breakfast was excellent and the room clean but a little dated. Underground car parking good would stay again.

Leisure Self

10/10

Exceptional

09 Feb 2025

Mark

Our first stay at this hotel. Spotlessly clean and very welcoming and customer focused staff . 10/10 …we are back in a few weeks and looking forward to it .

Leisure Partner

10/10

Exceptional

09 Jan 2025

teri

The staff and service were wonderful. Keep up the good work

Leisure Partner

6/10

Pleasant

05 Oct 2024

Jose

I’d stay at this hotel again.

Leisure

10/10

Exceptional

02 Oct 2024

Carmen

Excellent servuce and staff

Leisure Friends

8/10

Excellent

28 Sep 2024

James

Nice hotel in good location. Front desk and bar staff were especially friendly and helpful with excellent english.

Partner

10/10

Exceptional

17 Sep 2024

Shirley

The room was excellent; freshly decorated, well appointed and very clean. The lobby and reception area needed refreshing, but everything was clean, and the staff was great.

Business_and_leisure Friends

10/10

Exceptional

15 Sep 2024

Frank

Lovely hotel.
The hotel staff were exceptional.

Leisure Partner

10/10

Exceptional

13 Sep 2024

Roger

Quiet place

Leisure Self

10/10

Exceptional

08 Sep 2024

Philip

Parking a bit tight, and book before you arrive as slots are limited.
With so much available in LR port, the hotel quiet in the evenings.
Express breakfast is about right as full version is expensive at €22 against €9.50.
Room size OK for 3*.

Leisure

8/10

Excellent

06 Sep 2024

Nicholas

Clean and thoughtfully laid out room.

Leisure Self

10/10

Exceptional

02 Sep 2024

Alex

The staff were incredibly helpful and friends. The room very comfortable.

Leisure Self

8/10

Excellent

31 Aug 2024

Julian

The hotel was clean, comfortable and friendly. Some advance warning to help locate the car park would have been useful and the parking spaces are very tight! Olivier gave us a really great welcome with lots of information and advice and it was a short walk into the City - situated close to the railway station but we couldn’t hear any trains.

Leisure Partner

10/10

Exceptional

23 Aug 2024

Bohdan

Super nice place walkingbm distance fron the port.

Leisure Partner

10/10

Exceptional

21 Aug 2024

Glenn

Superb hotel and facilities. A short walk to the historic town.

Leisure Family

8/10

Excellent

19 Aug 2024

Gianna

Extremely easy parking and nice rooms and central but quiet location. Recommend!

Leisure Partner

8/10

Excellent

11 Aug 2024

Martyn

Very handily positioned for the marina and old city, full of bars and restaurants

Leisure Partner

10/10

Exceptional

01 Aug 2024

Catherine Joy

An excellent hotel located within very easy walking distance of the train station, the city centre and harbour, and yet also in a quiet area. Very helpful staff. Family-friendly.

Leisure Family

10/10

Exceptional

30 Jul 2024

Nigel

Nice place to stay for a couple of days

10/10

Exceptional

25 Jul 2024

Linda

All was as expected of Best Western. I enjoyed my stay there. Thank you to the staff who were pleasant and professional

Leisure Self

8/10

Excellent

11 Jul 2024

Darren

functional and quiet

hotel functional in a quiet part of town but only 10 mins walk to centre....room ok but very small bed which wasnt ideal and not worth the price we paid....staff were absolutely excellent and very friendly.....

Partner

6/10

Pleasant

01 Jul 2024

Tony

No air con and lift didn’t work not good enough when you are on the top floor

8/10

Excellent

21 May 2024

chiew fong

Wonderful stay

It was nice stay at this good location.

Friends_and_family Friends

10/10

Exceptional

16 May 2024

Margaret

Special thanks to the receptionist who helped us when we were trying to find a suitable parking space for our longer than average car - phoning the hotel next door to ask if we could park in one of their spaces. Much appreciated. All staff were very helpful. The hotel is near the train station in a quiet area but an easy level walk to the bars, restaurants, shops etc.

Partner

10/10

Exceptional

02 May 2024

Daniel

Fully recommend!

The hotel is very smart, looks modern and is very clean. The staff were all super friendly and the breakfast was just amazing. I do t usually bother with reviews but this hotel was top notch and very handy for the station and city centre

Partner

10/10

Exceptional

30 Mar 2024

Marcia

Great hotel

Wonderful hotel in a central location

Partner

10/10

Exceptional

28 Mar 2024

Lee

The property was excellent, room facilities were perfect for a business trip.
Staff pleasant and professional.
Excellent breakfast

Business

10/10

Exceptional

27 Nov 2023

REYNEL F

Great hotel at La Rochelle. Good service.

Leisure Partner

10/10

Exceptional

20 Sep 2023

ALEJANDRO JOSE

Best option in La Rochelle

Excellent stay. Made better because of the staff, specially Maria in reception, she went out of her way to make our stay more pleasan. She got us to another room when the air conditioner wasn’t working, helped us with directions, even helped us to find a way to oackage our bikes, and always with a smile, thanks, Maria.

Partner

8/10

Excellent

10 Sep 2023

Adam

Great location next to the cathedral and perfect place to explore the city from

Partner

10/10

Exceptional

16 Aug 2023

Andrew

Great location for a city break.

Leisure Partner

8/10

Excellent

10 Aug 2023

Geoffrey

A nice hotel

Lovely hotel although did find the dinner food offering confusing and didn't see anybody use it. Breakfast was fine although service area got crowded at times. Good choices. Service fine and room nice. Only gripe, which I think a number of guests had, was the room air con which was in error mode quite a bit. Bit annoyed with height of car park, which was very low. Couldn't raise the boot fully and scraped the paintwork. Overall though a nice experience. Location was perfect for sightseeing etc.

Partner

10/10

Exceptional

13 Jun 2023

Adam

Our second stay at the Masqhotel was as enjoyable as the first. Our go-to hotel when visiting La Rochelle, especially when travelling with a pet, as the hotel is very dog friendly. A special thanks to Olivier for accommodating our requests and for the valuable insights into La Rochelle and the surrounding region.

Leisure Pet

10/10

Exceptional

30 Apr 2023

Mehdi

It was overall a good experience. The hotel is near the city center. I also liked that the hotel has its own parking. The staff were very friendly. thank you very much.

Leisure Partner

8/10

Excellent

05 Apr 2023

Andrew

Great - lovely hotel and perfectly located. The lady on arrival was extremely helpful and friendly. The men at the weekend were OK but definitely a noticeable drop in friendliness.

Leisure Partner

10/10

Exceptional

16 Oct 2022

Adam

A great place to stay close the historic area La Rochelle. Very accessible from the train station, the port and the tourist attractions. Rooms are generously sized, and the staff were very helpful.

Leisure Partner

10/10

Exceptional

16 Oct 2022

SARAH

Clean, friendly great location for La Rochelle old town and on site parking

Leisure Partner

10/10

Exceptional

09 Jul 2022

Colin

Top hotel

Hotel was fantastic and only a short walk to the town and station.. Bus 1B goes from the airport to the Train Station which is a few min walk to the lovely hotel

Partner

10/10

Exceptional

21 Jun 2022

Eve

Amazing nc I’ll

Friends_and_family Friends

10/10

Exceptional

20 Jun 2022

Patricia

Exceptional quality and attention to detail. AC was appreciated. Close to train station and easy walk to old town. Breakfast bar top notch and service friendly and efficient, loved the facility.

Business_and_leisure Partner

10/10

Exceptional

10 May 2022

Davina

Great hotel

Very relaxed and smart hotel. Ideally situated a 7 minute walk away from the centre. Was quiet.

The breakfast was incredible.

Partner

4/10

Poor

18 Jul 2021

Josselin

Very disappointed, rooms not cleaned

Room cleaned only after 3 days as a corporate rule of the hotel apparently. Never had this anywhere also during covid time. Basically you have to specify the night before to go to sleep that you want your room cleaned the next day???
Asked hotel to use the bike rental service, light was broken and brakes very poorly working which made coming back in the evening pretty dangerous. Comments back was unapologetic, telling me they revised the bikes and they should have been fine.
I do not come to an hotel to have my room not cleaned. This is mentioned nowhere on the booking form and if I knew that I would never have booked at best western
Price of 4 stars but service of 0 stars
Unless they made string apology and commercial gesture they will never see me again

Partner

10/10

Exceptional

06 Jul 2021

Jason

The Best Best Western I Ever Stayed At!

Really great hotel. Staff were well presented and couldn’t do enough to help. They assisted me personally with finding a local COVID test centre for my return flight to the UK and printed all my return documents off (all small things but really matter). My only observation is the tight hotel car park which is beneath the building. Okay if you have a Renault Clio, but stressful if you have a Range Rover but of course this is not the fault of the hotel and was happy to have enclosed secure parking.

Business

10/10

Exceptional

06 Apr 2021

David

Great hotel great service

Everything’s perfect

Friends_and_family Family

10/10

Exceptional

29 Aug 2020

robert

Great stay

Good location for train and buses for lske de Re and quiet area.
Great staff assistance and approach.
Short walk ftom madness of tourist full la rochelle

Partner

6/10

Pleasant

18 Jul 2020

David

Poor

We stayed 5 nights, housekeeping came one day only, very poor compared to previous hotels. Kettle leaked dripping underneath onto unit and floor reported it to reception, no better, had to use stood on a towel, used coffee machine had to ask at reception for more coffee pods most days, only used in a morning. Had to ask for more toilet rolls at reception.

Partner

8/10

Excellent

15 Jul 2020

Nathania

Solid choice

Clean, modern, and centrally located. Some issues finding parking and the bathroom does not have a door (just a glass pane) which is not the best for privacy. Overall, we enjoyed our stay.

Partner

10/10

Exceptional

09 Dec 2019

Verified traveler

Great rooms and breakfast was excellent.
Staff were very friendly and helpful.
I am already planning another visit this summer.

Leisure Friends

10/10

Exceptional

18 Nov 2019

Verified traveler

Great service, great location - would definitely recommend for those wishing to visit La Rochelle

Leisure Friends

8/10

Excellent

02 Oct 2019

Verified traveler

Good, modern hotel with covenient underground parking, an excellent breakfast and friendly staff. My only reason for 4, rather than 5, stars is the availability of food in the evening. Having arrived on an extremely wet day in late September, we tried finding a restaurant in the surrounding streets but found everything nearby either to be closed or unappealing (I suspect La Rochelle's summer season ends at the beginning of September). Given the weather we weren't keen to explore further so thought we'd try our luck in the hotel, only to be told that the only food available was a tofu stir fry or a quiche Lorraine! The latter was perfectly nice but the limited choice was disappointing given the quality and array of items on offer at breakfast.

Leisure Partner

10/10

Exceptional

25 Sep 2019

Roger

We keep coming back

This was our 4th stay at this hotel and as before, our stay was excellent. The main plus points are location, comfort and great service.

Partner

8/10

Excellent

02 Sep 2019

Janet

Nice hotel

Very nice hotel. Large rooms and staff was very helpful. Location is a few blocks from the center of La Rochelle. District is very quiet and dark at night so walking is a bit disconcerting. Lovely breakfast. Has air conditioning which is a plus in La Rochelle!

Partner

8/10

Excellent

02 Sep 2019

JoAnne

This is a nice hotel that is easy to find just as you arrive in La Rochelle. It is about a 10-15 minute walk to the old port and harbor area. Parking is available for a fee in an underground garage.

Leisure Partner

8/10

Excellent

09 Aug 2019

Verified traveler

Very welcoming, Cecile was always very helpful!
10 minute walk from the old harbour.

Friends_and_family Family

10/10

Exceptional

01 Aug 2019

Verified traveler

Very easy to walk to the old city and the old port. It was very clean with a nice breakfast selection

Leisure Family

10/10

Exceptional

23 Jul 2019

Verified traveler

Excellent location and room was extremely well equipped with air conditioning and all the usual things one hopes to find and for me what lacks in most hotel rooms they had an excellent hairdryer.

Leisure Partner

6/10

Pleasant

13 Jul 2019

Verified traveler

Very clean room. There wasn’t enough parking spaces on site so we had to park at the station

Leisure Partner

10/10

Exceptional

05 Jul 2019

Verified traveler

Close to town centre, quiet, plenty of parking if you don't get in the hotel car park.
Nice hotel, well decorated, very modern, pleasant, friendly staff

Leisure Partner

10/10

Exceptional

23 Jun 2019

Nikki

Good location, easy to find and secure parking facilities for 10 euros a night. Wi-go good need to look for code in hotel guest directory. Nice complimentary bathroom products, although the coffee is not so nice!

Leisure Partner

8/10

Excellent

13 Jun 2019

Graham

Very happy stay, will definitely return.

Well positioned and being close to the railway station is relatively easy to find. Room and bathroom was spotless with tea and coffee available, and a car park under the hotel which is a real benefit.

Partner

10/10

Exceptional

05 Jun 2019

John

Nice hotel in a lovely town

We stayed here for one night in La Rochelle. Very impressed with the hotel - very modern, clean and rooms a decent size. Reception staff were very friendly and cost represented amazing value too. Only a five minute walk from the beautiful port / harbour area of La Rochelle. Would definitely return

Family

10/10

Exceptional

31 May 2019

Andrew#55

Fabulous location, super friendly and professional staff - FAULTLESS

Leisure Friends

6/10

Pleasant

28 May 2019

Verified traveler

The area was convenient for us, only 5 mins walk from the Vieux Port. The room however was too small. My wife and I were tripping over each other’s feet. There was barely room to place our luggage and unpack. There was some shelving directly above the luggage rack and my wife hit her had on it twice. There was no room for a wardrobe, instead there were some railings and hangers. Also our air conditioning didn’t seem to be very effective at keeping the room cool.
Fortunately the room was quiet and we both slept well.

10/10

Exceptional

17 May 2019

Verified traveler

Very pleasant helpful staff. Clean comfortable accommodation, and ideally situated for leisurely walk into old town and harbour.

Leisure Partner

10/10

Exceptional

09 May 2019

Verified traveler

Clean well kept property. Good location. Service staff are friendly and helpful!

Leisure Friends

10/10

Exceptional

22 Apr 2019

David

Great location for train and centre ville. Lovely room and breakfast. Service wonderful.

Partner

10/10

Exceptional

17 Oct 2018

Verified traveler

The hotel is just a few minutes from the station - and very easy to find. It's comfortable and modern. The walk into the city center takes about 15 minutes. As other reviewers noted, there are some advantages to being in a quiet location a short distance from the bars and restaurants. No negatives to report - it would have been even better with a minibar fridge, but I managed! Tea/coffee/water were provided in the room, however.

10/10

Exceptional

13 Oct 2018

Michael

Very comfortable bright and light modern hotel.

Great to be back and amazed that last year,s comments/niggles have been addressed. Helpful staff. Great location for walking round harbour area. Breakfast so good especially if you like a few oysters and wine to start the day.

Partner

10/10

Exceptional

27 Sep 2018

Roger

Excellent location, great hotel, friendly staff

Excellent location, great hotel, friendly staff

Partner

8/10

Excellent

24 Sep 2018

MARK

Thumbs Up!

Good solid hotel , clean and suitably located for the train station, town centre, old port, restaurants etc.
would stay here again no problem.
I thoroughly recommend the Pitaya Thai restaurant in town.

Partner

8/10

Excellent

24 Sep 2018

Verified traveler

The staff were friendly and helpful and didn’t torment me too long with my broken French. We stayed in an executive room which was modern and more spacious, in particular the bath was a good size for a good soak. The hotels only a short walk from mania and shops. Highly recommended

8/10

Excellent

14 Sep 2018

christopher

To see La Rochelle.

Excellent, convenient hotel, large very clean comfortable room. Wonderful breakfast, could be our best hotel breakfast ever! Lack of evening dining, but town is inundated with restaurants within easy walking distance, and of every variety. Fully recommend this hotel.

Partner

10/10

Exceptional

09 Sep 2018

Thomas

Overnight stay enroute to Spain

Friendly staff, clean room& safe parking

Partner

8/10

Excellent

08 Sep 2018

G&T

just Right

Lovely time in lovely La Rochelle, so much to see and so well preserved .

8/10

Excellent

06 Sep 2018

Aisling

Hotel is in a good location close to the town centre and the train station.

Family

10/10

Exceptional

05 Sep 2018

John

Comfortable hotel near the Harbour

Hotel just a short walk from the railway station and also from the labour area. Very helpful and friendly staff. Excellent (though expensive) breakfast. Comfortable bedrooms with efficient air conditioning.

Partner

10/10

Exceptional

04 Sep 2018

Verified traveler

Slightly off centre but perfect for train station and several bus routes.Modern and comfortable,spacious room with excellent bed.Welcolming staff,bat and food available although we did not use.English plug sockets,very unusual in France.Glad we chose this hotel.

Partner

10/10

Exceptional

04 Aug 2018

Jill

La Rochelle is a must!

Excellent customer service in a modern well- appointed establishment with secure underground parking. Easy walking distance to the main port section and various attractions.

Partner

8/10

Excellent

31 Jul 2018

Verified traveler

Lovely weekend break

Good location for getting to the marina.

Partner

8/10

Excellent

20 Jul 2018

Verified traveler