Name: Carambola Beach Resort
Address: Estate Davis Bay, St. Croix, 00850, VI

10/10

Exceptional

16 Feb 2026

Ophelia

The staff was amazing and friendly, the rooms were big loved the patio facing the sea, the room was cold which was a huge plus, the sea was fabulous to swim in no rocks!!!

Leisure Partner

10/10

Exceptional

16 Feb 2026

Amy L

Room was beautiful. I enjoyed listening to the wavs every night

Leisure Family

10/10

Exceptional

15 Feb 2026

Marlene

Was a relaxing trip, staff all friendly, cleanliness on point, only downside, bar service slow. but drinks were good.

Leisure Partner

8/10

Excellent

12 Feb 2026

Kevin

Beautiful location

Leisure Partner

10/10

Exceptional

29 Jan 2026

Richard William

Excellent resort. Good service and a very friendly staff. Rooms are acceptable with a very comforting atmosphere.

Leisure Self

10/10

Exceptional

25 Jan 2026

James

Nice place, secluded & quiet, staff is friendly

8/10

Excellent

21 Jan 2026

Amy Backes

Breathtaking views and direct beachfront access. If you like turquoise waters and the sound of waves crashing on the beach, Carambola is the place! Charming rooms with high ceilings, open air patios with cushioned benches. Beds were comfortable, water pressure good. Fair amount of walking is necessary, parking was a 2 minute walk, uphill mostly. Staff were friendly enough…service in restaurant was variable…but expect that you will sit and wait for longer than on the mainland. But, the views are so beautiful, and the island breezes so mesmerizing…you will barely notice the time! Honestly…wonderful value, clean, safe, and cared for…I would return tomorrow if I could!

Business_and_leisure Partner

10/10

Exceptional

20 Jan 2026

Alexis

Loved the resort- some of the buildings or rooms could use some updating (outlet covers replaced etc) but great experience and will definitely be back

Business_and_leisure Partner

10/10

Exceptional

17 Jan 2026

Nicole

The view was amazing! The beach was amazing!

Leisure Family

10/10

Exceptional

16 Jan 2026

Tracey

Room was very spacious with beautiful views

Leisure Partner

10/10

Exceptional

15 Jan 2026

Chenique Janay

When I say my trip was perfect, I truly mean it. The location, scenery, and peaceful vibe were everything. The food was very customizable — just communicate your dietary needs and they will accommodate. Breakfast was amazing.

If you’re celebrating something special, call the front desk and ask for Precious. She created a beautiful customized setup that made my day unforgettable. Truly an amazing experience. ⭐⭐⭐⭐⭐

Business_and_leisure Friends

8/10

Excellent

09 Jan 2026

Julie

Wonderful vacation! The beach is gorgeous and the pool is lovely. Food was fresh and Staff were so friendly! My only complaints are that the buildings are a little tired and there were not enough towels.

Leisure Family

6/10

Pleasant

08 Jan 2026

Jacel

Room was perfect and looks just like the pictures. The resort itself and the beach are clean and beautiful. Bar service was horrible regardless of what time of day it was. Inattentive staff. Not at all hospitable. This was very disappointing to be on vacation. Food at the bar and at the restaurant was pretty good. Resort is secluded and transportation is limited.

Partner

10/10

Exceptional

07 Jan 2026

Kay S

Everything

Leisure Partner

8/10

Excellent

06 Jan 2026

Nicole

This property is very nice. It is pretty secluded so if you are looking for more night life, this is probably not what you are looking for. Also, they have no beach towels so recommend bringing your own

Leisure Family

6/10

Pleasant

04 Jan 2026

Tyra

This place is beautiful from the outside but there is a big lack of staff/dining options and it’s called a resort and spa, there is no spa on set. The main restaurant was out of quite a few menu options and we had unreasonable wait times each time we dined. The staff were very nice but were seemingly over worked because of the lack of help. It was very misleading, my partner and I decided to check out 2 days early

Leisure Partner

2/10

Poor

26 Dec 2025

Stacy

Room never cleaned, staff stole things! Bad service, would not recommend

Partner

2/10

Poor

26 Dec 2025

Ray Dean

We booked a one-week Christmas vacation at Carambola Resort for our family, excited to enjoy the Caribbean in a beautiful setting. We chose this property first because it’s a Marriott and second because of the stunning location. Unfortunately, from the moment we arrived, it was nothing but disappointment.

Check-in was scheduled for 4:00 PM. We arrived shortly after, only to be told our room wouldn’t be ready for another hour. Not the end of the world, so we decided to grab a drink and an appetizer at the lounge. That decision led to our next frustration. It took—without exaggeration—45 minutes just to receive water, followed by another 10 minutes before the appetizer arrived. When the food finally came, it was overcooked and missing about half of the menu ingredients.

When we finally made it to our room, we discovered there were no sheets for the pullout bed. We called three separate times and were repeatedly told they would be brought up. After waiting and it getting late, we walked up to the desk ourselves, only to be told there were no sheets available at all.

Sadly, things only went downhill from there. Housekeeping was inconsistent, food quality remained poor, and basic service expectations were repeatedly unmet. If there’s one thing this resort did manage to accomplish, it was ruining our family’s Christmas vacation.

Leisure Family

6/10

Pleasant

22 Dec 2025

Strom, David or Kathleen

Room was okay- a lot of little ant like bugs in the kitchenette area. Could not have food sitting unattended. Whole facility needs updating. Cleanliness was moderate. Courteous staff was very inconsistent. It was not Marriott Resort worth or meet other resort expectations. With all that said the location was fabulous but pricey.

Leisure Family

2/10

Poor

20 Dec 2025

Randy

*** DO NOT STAY HERE ***

This place is a 100% disaster. We were here for 9 days Dec 8th-17th, 2025.
Rooms are completely dilapidated and are in desparate need of service. A/C is loud, wood doors and all trim is rotted, window seals are all gone, room entirely 80s and NEVER fully cleaned, no decore, bugs and spider webs everywhere, toilet loose, floors filthy....on and on. These stand alone units are completely run down and need to be demolished and rebuilt. This \"resort\" is no resort at all whatsoever.
We understand \"island time\" but this is another level. There is one crappy restaurant with staff that clearly HATE working here. We even had a table next to us get up and leave because of how rude and inattentive they were. Dont bother ordering from the bar because youll wait an hour for a burger. SERVICE WAS HIRRIBLE.
I cant be clear enough that this is NOT the place to stay. Its run down, unmaintained and could be wonderful if started over. Alao keep in mind that this place is 30 minutes from town and the roads are rough and windy....DO NOT BELIVE THE PICTURES..... Fantastic if youre from the ghetto and used to this crap.

Leisure Family

6/10

Pleasant

12 Dec 2025

Lauren

The room had some bugs but that’s expected because it is a tropical place. Room was nice the bar staff was pretty slow but friendly. The view from the hotel is UNMATCHED. Such a beautiful beach you can dive or snorkel at. The tide pool hike is extremely close by. The lobby staff were rude. The house cleaning forgot our room twice so we had no fresh towels. We paid for a beach view and it was our honeymoon and we barely had a beach view when there were so many people who got beach view after our check in that was on the beach which is what we requested and paid for. Overall st croix is amazing rent a car this hotel was reasonably priced and the beach was amazing.

Leisure Partner

6/10

Pleasant

09 Dec 2025

lisa

1hr delay checking in after traveling all day. They Comped breakfast, but no one communicated that to the rest of the staff. Charged $172 for my (free breakfast) a 20% gratuity was added on for the party of 5. (no one told me) and $10 tip? So $37.00 tip and they didn’t even serve me a cup of coffee) There’s a lack of transparency.
Otherwise, it was a good stay.

8/10

Excellent

05 Dec 2025

Michell

Place was beautiful. With a car rental, the drive to and from is a breeze. The staff were all so pleasant. I would return. Where Carambola has opportunity, is maintaining the build up of spider webs in the patio area.

Leisure Partner

4/10

Poor

03 Dec 2025

Sean

bad almost all around

Leisure Partner

8/10

Excellent

30 Nov 2025

H David

The resort's location, while a bit isolated, is absolutely beautiful and worth the occasional inconvenience. That said, maintenance and cleaning of the rooms and the resort in general could be better. In addition, service can be slow, but that is typical of the VI. It is still a great place and worth the trip.

Friends_and_family Family

6/10

Pleasant

23 Nov 2025

Rosalyn

We were not given extra towels even after we asked twice

10/10

Exceptional

21 Nov 2025

Wilna

Beautiful resort

Business Friends

4/10

Poor

20 Nov 2025

Alnisha

The staff was not friendly at all, we both got bug bites all over our body and the food wasn’t good at all came out cold. I purchased a beach front view and did not get it. Overall the experience was bad. But I can say I get to mark USVI off my bucket list.

Leisure Partner

6/10

Pleasant

17 Nov 2025

Fre'Trice

Not the worst but not the best.

Leisure Partner

10/10

Exceptional

14 Nov 2025

Deshauntae

Staff members were wonderful

8/10

Excellent

14 Nov 2025

Tracey

Location and the lushness of all the trees is spectacular. My room was spacious. But it had mild in it.

Leisure Partner

10/10

Exceptional

11 Nov 2025

Gabriela

Love it

Business_and_leisure Partner

6/10

Pleasant

09 Nov 2025

Carrie

The room was decent. Property needs some updating. Very isolated and food onsite is expensive. Some staff were not very friendly. Beach was nice. Would choose another option if we came to St Croix again

Partner

8/10

Excellent

08 Nov 2025

David

They need some funding and updates. No hot tub and seemed to be very short staffed.

Leisure Partner

8/10

Excellent

08 Nov 2025

JEREL

Nice resort for a quiet couple getaway

10/10

Exceptional

04 Nov 2025

Megan

Lovely place

8/10

Excellent

01 Nov 2025

Bradley

Relaxing

6/10

Pleasant

31 Oct 2025

Anthony

I had to have my room changed upon arrival. It smelled of mold and had a dead bug on the floor. The staff was pleasant, and the food was good. Housekeeping cleaned my room while inwas touring the island, and left it unlocked upon returned, with all my personal affects in th room.

Leisure Self

8/10

Excellent

20 Oct 2025

Elionel

The resort has a lot of potential. The room and the room view was nice, but the resort can use a new renovation. The staff there is TERRIBLE. Rude for no reason at all. From the front desk, to the only 2 restaurants. You’ll have to ask for your room to be clean and even after which, you’ll have to ask again for fresh towels. There is only one golf cart for the entire resort to get guests around. Unfortunately, the one cart is hardly man by a staff and if there is a staff, you’ll see the cart staffer hidden away and scrolling on the phone. Which I witnessed three times. We walked from our room to the front every time because the cart ride was nonexistent, even with all of our luggage. We wouldn’t go back mainly because of the staff. Why be disrespected towards customers who paid high price for your service?

Leisure Family

10/10

Exceptional

19 Oct 2025

Brandon

The room was great, the views were nice. Air conditioning was great. Just wasn’t as clean as we’d like, but very beautiful outside!

Leisure Partner

2/10

Poor

19 Oct 2025

Keri J

We had no bedding for the fold out sofa. When I called the front desk they told me they were sending someone and they closed for the night without delivering it. The sofa was scratchy and without sheets and a blanket it was unusable. All of us had to sleep in one bed. It was awful. Noone

Leisure Friends

6/10

Pleasant

12 Oct 2025

Patrick

Resort is generally just unpleasant and dirty.

4/10

Poor

05 Oct 2025

Letisia

Nice grounds but not as well maintained. Dirty entrance to room- cloths and food on ground. TVs did not work and lost WIFI. Not as clean room, yellowish towels and sheets. Will not stay again, especially since the drive there is so far.

Leisure Partner

10/10

Exceptional

13 Sep 2025

Jennifer Marie

10 star

Leisure Family

10/10

Exceptional

04 Sep 2025

Tonya

Room were nice and comfortable and loved the close beach assesse

Leisure Family

8/10

Excellent

02 Sep 2025

Joseph

Excellent property and would recommend to any and everyone. Staff, service, room, bar, pool, ambiance, all great. This is common throughout the whole property, but I would recommend getting a beach front or an ocean front room, at night when the waves crash on the beach, it;s very soothing and aids with sleep, at least for me and it's an awesome view to look at the beach. I was very close on giving this property 5 stars but there is only two parking lots due to topography and if your room is opposite to the lot, it's a long walk.

Leisure Self

10/10

Exceptional

02 Sep 2025

Michael L

Good

10/10

Exceptional

01 Sep 2025

Vanessa A.

Quiet relaxing worth the stay.

8/10

Excellent

31 Aug 2025

Asghar

We had a wonderful time!

6/10

Pleasant

30 Aug 2025

Jenifier M

Bugs was crawling on table in restaurant

Leisure Partner

6/10

Pleasant

27 Aug 2025

Nelda Reyes

Overall, the property was beautiful. The only issue was the linens weren’t so clean. Other than that I loved the place.

Leisure Friends

8/10

Excellent

26 Aug 2025

jovita

I think they need more people to keep the place in good condition and clean on the outside.Rooms are clean pool need improvement and probably shop store is needed

Leisure Partner

4/10

Poor

24 Aug 2025

Crystal

The beach was within walking distance to our room. You could hear the waves at night. The pool area and the cabanas were well kept and it was great area to just lounge and relax. Aliyah at the Flamboyant bar was an excellent server. Very attentive and professional. She suggested several restaurants in the area.

Now to why I will not stay there again. The front desk staff is rude. We arrived early (12noon). I attempted to check in understanding it may be a few minutes. Precious, suggested we have lunch at the bar and our room should be ready by the time we were finished. It was not. We continued to wait. While it appeared guests who arrived after us were able to check in, we still waited. I was told my room would be ready by 4pm and we could hang out. At 3:51pm, i inquired if our room was ready and was told by Precious it was not and wouldn't be ready until closer to 5pm. I asked if there was something wrong and she replied, \"the staff is just slow today.\" I didn't quite know how to take that response and it seemed inappropriate to tell a guest. There were no ice machines where our room was and instead we had to walk back to the front desk or over to the near side of the resort at the bar. The ice had started to melt by the time we got back to our room. One of the glass windows in our room was broken and the resort attempted to hide it behind the storm shudders! Why not just replace it or tell us about it from a safety perspective.

Leisure Partner

8/10

Excellent

19 Aug 2025

ROLAND

Pros: incredible views beautiful natural surroundings. The staff was absolutely AMAZING super friendly and helpful. Great place to relax

Cons: property could use updates and parking was pretty far away from my room. Windows and doors wouldn’t lock all the way but was upstairs so kinda ok. Bar and restaurant closes early like 9/10

Leisure Self

10/10

Exceptional

19 Aug 2025

Jenfer

The room and especially the view were spectacular. Very nice private beach, staff was so friendly and property was beautiful.

Leisure Family

8/10

Excellent

18 Aug 2025

Sharkea P

The property was great and the complimentary drinks were amazing! What got me was the roaches in the room and bathroom. Overall the easy access to beach sgd staff if very friendly

Leisure Family

6/10

Pleasant

17 Aug 2025

Robert

The beaches are textbook gorgeous. The property is very isolated. Would be good for reitrees and honeymooners. It was very remote for visit with children. Only one option for breakfast, the buffet...often missing items such as no bagels one day, no fruit restocked the next. AND beware, the omelet bar cost $5 extra per person. Food for dinner only available at the bar, 3 of the five days we were there. Dining in a restaurant was available on the weekend, but very expensive and with children, nothing much to offer for them Nowhere was that maded obvious. We stayed 5 nights and only had housekeeping one time. We got fresh towels from poolside each day and turned the used ones back in at the pool the next day. Front desk and dining staff were indifferent at best. Very little effort was evident in the most basic of requests.

Leisure Family_with_children

10/10

Exceptional

17 Aug 2025

Bryan

Island style living to be expected. Great beach for a quiet and relaxing atmosphere. Restaurants will get you fed and liquored up. If you get the island style of living then this place is awesome.

Leisure Family

10/10

Exceptional

16 Aug 2025

Blaine

Quiet and relaxing property.

Leisure Partner

10/10

Exceptional

12 Aug 2025

jessica

I took my husband for his birthday and we had an amazing time and it was both for our first time there. I would definitely recommend this place.

2/10

Poor

12 Aug 2025

Kia

This room had plenty of beg bugs. Bugs were literally crawling on the covers which led my daughter and I to look at the mattress which was covered in bugs. I asked to end my stay the first night but was told by management that I couldn't cancel because I booked with a 3rd party (expedia).Upon checking out the front desk clerk admitted they has a bed bug problem along with a lot of deferred general maintenance and told me she could not give me a check out receipt because she wanted to talk to management about adjusting the bill. I later notice that no credits were given. This property was dirty, they deliver your towels in tied up plastic bags to prevent bugs from getting on them. This is definitely not the quality I expected from a Marriott resort. I truly deserve a refund.

Business_and_leisure Family

10/10

Exceptional

11 Aug 2025

Lociana

I had such a great time and loved every second of it!

Leisure Self

4/10

Poor

10 Aug 2025

osvaldo

Not clean

Leisure Partner

4/10

Poor

09 Aug 2025

Timothy

Room service in not consistent and they go days without changing the trash and updated towels. They are also very loud, when they go to the cleaning closet near the door to the room, they have their music very loud and yell to each other. There are brown outlets and outlet covers. This is the first hotel that I’ve stayed at without a microwave. The grounds had trash that was never picked up the entire 6 days we were there. Check in time is 4pm, our room was not ready until 5. The bed was the most uncomfortable thing I’ve ever slept in while in a hotel. If I was Marriott, I would rip my name off this hotel as it is subpar for a Marriott, the cost of the hotel, I expected so much more. We will never be staying here again when we visit Saint Croix. My recommendation, stay anywhere but here.

Leisure Partner

10/10

Exceptional

05 Aug 2025

Gabriel

Nice rooms. Very confortable

Business

4/10

Poor

05 Aug 2025

Shronda

I like the layout of the property

Leisure Partner

4/10

Poor

05 Aug 2025

Andy

The property grounds were pristine. Absolutely gorgeous area and beach. Our room was very dated and unclean. We went and bought food to cook since we intentionally booked a kitchenette room. The first night a mouse ate through the packaging on all the food we bought and it had to be thrown out. The refrigerator smelled awful and ruined the taste of any food we put in it. Also there was 1 small pot, 1 pan, 1 fork and 1 knife. No plates or anything additional that you would expect when booking a kitchenette room. We stayed for 8 days and put sheets were never changed and the room was swept maybe twice. Maybe. The literature for the room stated sheets would be changed at day four and all beds made and room swept every other day. We had to request towels.and there were rarely beach towels available. A few staff at the bar area were great but very few. We had zero direction to find our room from check in staff. It was a pretty far walk with all of our luggage. I am so sad. I’ve dreamed of staying here for over 20 years and I will never be back other than to see the beach. I wanted so badly for it to be great and it is just too run down.

Leisure Family

8/10

Excellent

04 Aug 2025

sylvester

Nice place to relax

Leisure Partner

10/10

Exceptional

04 Aug 2025

Naomi

Loved everything about it! Besides the bugs really small bugs. But the grounds are beautiful and try paradise ask for room 216 ! View is amazing.

Leisure

10/10

Exceptional

02 Aug 2025

Erik

Loved the beach access and good for a family trip

Leisure Family_with_children

8/10

Excellent

30 Jul 2025

Donald

This is the second time I have stayed at this property, and it seems a little nicer than the first time, but definately shows its age. This property needs proper maintenance staff for upkeep and proper repairs. Maintenance items seem kind of \"handyman special\". If a tile is broken, replace it. If a door is rotted and falling apart, replace it. Gutters came off from a storm, replace them with the proper gutter.The dining menu could use an update and the breakfast cost of $32 is rediculous for a breakfast you would get at a Holiday Inn. There are a lot of little things that if done, could really set this place apart.

Business Self

6/10

Pleasant

29 Jul 2025

Gamael

One of the most beautiful places i have been to make sure you don’t leave doors or windows open

10/10

Exceptional

28 Jul 2025

Kyla

So kind staff, lovely beach access and gorgeous hill views.

Leisure Family

8/10

Excellent

28 Jul 2025

Maleek

Dinning and taxi transportation is pretty expensive. Better off eating elsewhere or shopping. Recommend getting a rental car

Leisure Partner

2/10

Poor

26 Jul 2025

travis

Don’t come here

Rude staff, poor service, food was bad, had to walk almost a mile to my room

Friends_and_family Family

10/10

Exceptional

24 Jul 2025

Thomas

I recommend renting a car, as taxi service is expensive. It was quiet and clean. Limited dining options, but we traveled to eat off the resort and had excellent options.

Leisure Family

8/10

Excellent

22 Jul 2025

Crystal

We had a good time. The restaurants are way too pricey for the caliber of food they served. The staff was nice. As far as cleanliness goes I think they should take more time to thoroughly clean between guests.

Leisure Family

10/10

Exceptional

19 Jul 2025

Flint

This complex was super relaxing, the beach and property were absolutely stunning!!

Leisure Partner

6/10

Pleasant

17 Jul 2025

Rochelle

Overall experience I would give it 3 stars. This resort would be great if it had some pool entertainment ie: music playing around the pool area. It was too quiet you can hear other people’s conversation. The hotel should consider having free shuttle service to get you to and from day to day activities since there’s no entertainment on the property. This resort gave retirement home vibes. I stayed here for a week with my fiancé and were in our early 40s. We were looking to have a time at Carambola and we didn’t get that. We left the resort for a day and visited Cane bay beach we had a beautiful time /experience, from the food the scenery the little ferry taxi to get to the beach was awesome. Oh and the iguana’s walking around cane bay beach was pretty cool.

Leisure Partner

10/10

Exceptional

14 Jul 2025

Sheldreka

The resort is very nice it’s just far from everything. You have to take a taxi if you don’t rent a car to drive around. Everything is about 20-30 minutes away from the resort. I love the fact that the pool was 24/7 and beach access as well. I wish that there were more restaurants on the resort or at least close by. I only had one issue and that was with housekeeping I had to keep going to ask for them to come and service the room I left my room for the whole day and came back and the room had not been done. So I just asked the front desk to give me fresh laundry to change my own sheets and towels. I was there from 7/3 til 7/7 and I think that was a good amount of days to have housekeeping to clean. My overall experience was great and I would return

Leisure Partner

10/10

Exceptional

13 Jul 2025

Magdalena

Excellent time

Leisure Partner

10/10

Exceptional

07 Jul 2025

Hector

Great place

Leisure Family

10/10

Exceptional

07 Jul 2025

Susan

We absolutely loved our stay at Carambola Beach Resort. The views were nothing short of breathtaking. The staff was incredibly friendly and welcoming. The accommodations were outstanding - spacious, clean, and very comfortable. I highly recommend this resort to anyone looking for a relaxing, beautiful Caribbean experience.

Leisure Partner

6/10

Pleasant

06 Jul 2025

Shanice

The stay was beautiful

8/10

Excellent

06 Jul 2025

Jeanette

Nice hotel! Excellent food and drinks!! Nice pool and beach!! Access road is in bad condition and dark. Needs improvements.

Leisure Family

6/10

Pleasant

06 Jul 2025

Marinelis

Needs maintainance and care. Customer experience not great

Leisure Partner

8/10

Excellent

05 Jul 2025

LEE

The beach is perfect and the food is good. Service is sadly lacking.

Leisure Family

10/10

Exceptional

02 Jul 2025

Garret

This resort has a spectacular location that looked just like Hawaii. I preferred this remote location to a larger resort in one of the towns on the island because of the seclusion. I liked the hiking trails and the coral reefs I swam around with my mask and snorkel.

Leisure Partner

6/10

Pleasant

01 Jul 2025

Audrey

It was okay, but would not stay here again

Leisure Family

8/10

Excellent

29 Jun 2025

Nicole

The pool and beach were really nice. The grounds were getting tweeks which is a great thing. Some of the staff could have been nicer by just speaking back to you. The porters were very nice. Overall had a great time!!!

Leisure Friends

4/10

Poor

26 Jun 2025

Ana

Property not as advertised. Dirty rooms, and grounds.

Business_and_leisure Family

2/10

Poor

26 Jun 2025

Zakya

Very old not clean hard to get your room clean would not stay here

Leisure Partner

6/10

Pleasant

25 Jun 2025

Grace

I enjoyed my stay because I made the best of it. The staff aren’t warm like many of us our use to stateside but they certainly will do their jobs. They do warm up a bit after while which I believe is just part of the culture. The rooms are ok when it comes down to cleanliness but could use some newer linens and towels since things are white they do stain and beige so needs replacing. Toilet has some hairs I brought my own cleaning supplies. Beach and pool are nice.

Leisure Family_with_children

10/10

Exceptional

25 Jun 2025

Abigail Marie

Our favorite place to stay!

Leisure Family_with_children

8/10

Excellent

25 Jun 2025

Robin

This is a beautiful place to stay with a private beach and on-site dining.

Partner

2/10

Poor

24 Jun 2025

Kayla

Very rude and poor customer service. The property was not clean. When it was time to check in my room wasn’t ready I arrived after 5pm (check in is at 4) then asked why the front desk lady was beyond rude and stated “I mean I can make it hours” I will never return.

Leisure Family

8/10

Excellent

23 Jun 2025

Shenice

The property is very nice. They desperately need a better cleaning and maintenance crew.

Business Partner

10/10

Exceptional

22 Jun 2025

David

I beautiful place to get away on St Croix

Leisure Partner

2/10

Poor

20 Jun 2025

Ramon

Terrible service from front desk staff. Room was in bad shape, water on floor from a leak, sheets were dirty, pull out bed was broken. Beach front ocean view room did not have a view it was upstairs and covered by trees. Unable to use pull out bed I requested to be moved to another room view didn’t matter any more just needed somewhere for my kids to sleep. I found several rooms online available from main site and Expedia but was told there wasn’t nothing available and couldn’t change rooms. All 4 of us had to sleep on one king bed for 4 nights. They also said they were giving everyone $50 food and beverage credit since Television service was not working at the resort. Upon check out on Saturday after reviewing my charges at the restaurant I asked about the credit. Person working the desk said they didn’t know anything about that and there were no notes on my account and she was not able to make any changes. I asked if I could speak with a manager. She said managers don’t work weekends. This makes no sense how could there not be a manager on site of a popular resort during a summer weekend. This was the worst service I’ve ever received at a resort.

Leisure Family

10/10

Exceptional

19 Jun 2025

Angela Rose

The property and views are amazing! Highly recommend the nachomamma add bbq also the wings are great! Book the ocean view you won’t be disappointed but most rooms most likely have exceptional view as well