The Palms at Pelican Cove

U.S. Virgin Islands , St. Croix
ST CROIX, 4126 La Grande Princess
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100 reviews shown

10/10

Exceptional

10 Mar 2026

Brandi

Had just about whole place to our self compared to other beaches

Partner

6/10

Pleasant

09 Mar 2026

Dennis Deans

Just ok..

Self

6/10

Pleasant

09 Mar 2026

Angela

The property is being renovated a still needs some attention. Don’t count on food or drinks being served in a timely manner. But the beach is amazing. Quiet snorkeling right from the beach is amazing.

Partner

2/10

Poor

08 Mar 2026

Bryan

The Palms is really missing any refinement. The pool dirty, shower that was pointed towards the shower curtain, beach unusable, and only one cleaning for a week. The rooms were sloppy painted and never cleaned UNDER anything. Check the vanities.

The staff was nice though. The place just needs an investor to improve it.

The best part was the chef. Outstanding food. The bartenders were great too.

Partner

2/10

Poor

06 Mar 2026

Eric

Worst experience with expedia.

2/10

Poor

06 Mar 2026

Reese Sandrea

Construction on going daily while i was there & door was open upon arrival along with both sinks not working properly….

Self

8/10

Excellent

06 Mar 2026

Rachel

Beautiful beach view. Some things were broken in our room and the wifi wasn’t the greatest, but overall we had a wonderful stay!

Partner

6/10

Pleasant

05 Mar 2026

Ashley

Everything was decent, kind of what I expected for the budget price. They are undergoing a transformation so maybe things will be a bit nicer soon but for the price it was fine.

Partner

4/10

Poor

05 Mar 2026

Francesca

While the ocean was visible from my room and the beach was right outside my door, this is apparently the “rough” sea section of the island. You can’t really do more than tread water as there are signs warning of the riptide. It also rains A LOT! Upon arriving at my hotel room, I found dirty wet towels on the floor of my shower. And while I was grateful for the onsite restaurant as taxis are impossible to get and extremely expensive and I was too afraid to drive my rental car on the left side of the road and there’s NOTHING within walking distance, the food was disgusting and if the service had been any slower, time would have moved backwards. Overall, my visit to St. Croix and this hotel in particular was awful. On top of everything, the TV in my room didn’t work and I couldn’t call the “front desk” - there was none! - because there was no phone in my room. Just a horrendous experience overall.

Self

8/10

Excellent

04 Mar 2026

Pamela Gaile

The wait and housekeeping staff could do better. That said the front office and manager was amazing. Especially Starr who was the sweetest person who made me feel so welcome,

Self

4/10

Poor

04 Mar 2026

Emily

Not enough staff
Rooms need cleaning and renovations
Pool needs cleaning
Bring own soap, tooth paste, shampoo and conditioner

10/10

Exceptional

01 Mar 2026

Fabrice

Yes

4/10

Poor

01 Mar 2026

Mary

The room was supposed to be a king but it was a queen and a very high bed and I am very short. The lamps had one bulb that worked, they were very sticky or rusty shades were disgusting and curtains had big stains and floor needed a good cleaning after a recent paint job. Wires open and exposed on what used to be a keypad and outdoor balcony fixture. The mattress and bed frames and dresser and nightstands looked new. We had one pillow on our bed, they did rectify that quickly. The shower was good and bed new, that’s the only reason we stayed in that room. The beach view was beautiful. The management is definitely slacking or ownership. Food and drink service was a terribly long wait. Sometimes you could wait 2 hours for breakfast, and minimal guests to be served. They are doing construction there, putting a spa in but seriously the rooms and service are needed more than a spa. They cannot maintain the services they offer now, how will they manage a spa?

Partner

2/10

Poor

27 Feb 2026

Emily Kathleen

Room was not clean, had trash inside. dresser was being leveled by cardboard. The bar was not clean. Kitchen closed at 5:30pm. Pictures on website are nothing like in person. Don’t waste your money.

Partner

4/10

Poor

27 Feb 2026

Mike A

The place is dilapidated and falling apart. In the front bathrooms for instance, three by of the stalled are out of order. It might have been nice in days past but not now. I have a long list of broken things. Unsafe as well. Our sliding porch door had no lock. Must’ve fallen off. The safe didn’t work and they couldn’t/wouldn’t fix it. Don’t eat there or you will grow old waiting for food. I ate slow and was still done before my wife’s meal came out. Horrible. Friendly staff but that’s about it.

Partner

6/10

Pleasant

24 Feb 2026

Donald

Our room was ok. Daughter had to move twice, finally 3rd room ok. People working were wonderful. The restaurant another story

Family

10/10

Exceptional

23 Feb 2026

Rafael

The staff was very nice, specially Shaminque Patricia Acevedo. The cleaning crew service was great. We got an upgrade from Ocean view to Ocean Front. We decide to stay for 5 days. This hotel is a paradise and i will say it’s probably the best hotel in the area. Great amenities, Karaoke, show and live music Sunday morning. I’d just love it. Will be back.

Partner

2/10

Poor

23 Feb 2026

Babet

While the staff were polite and friendly the first room we were in was infested with roaches. The microwave, fridge, counter tops, bed all had roaches. Dirty socks on porch that were not ours, shaving blade cover in shower benc. The office was closed when we tried to call and have the room changed. When we complained the following morning we were then reassigned a room with mold on the walls, floor and behind the bed. The bed was sunk-in and very uncomfortable, the air conditioning did not work and was not fixed although we called the office and voiced our concerns to staff from the minute we were placed in unit. The TV’s did not work and when we inquired we were finally told the internet was not working. We had to avoid the unit the majority of our stay and it was so unbearable that we left a night early in complete discuss to find a place at 11 pm at night. The stay ruined my husband’s birthday stay and has made me weary of Expedias judgement on partners.

Partner

8/10

Excellent

23 Feb 2026

JARED

Great for the price. Room could use a bit of renovation which they are in process of doing.

6/10

Pleasant

22 Feb 2026

Thomas

Overhead light in the bungalo did not work.
Porch light did not work.
Tv had verticle lines in the middle of the screen.
A second tv had no remote, so could not be used.
Only decaf coffee.
No snorkle equipment. Was supposed to have some available.
Food service was slow.

8/10

Excellent

22 Feb 2026

John

The hole place is run down, they are working on it but you have to take into consideration the Hurricanes and weather this place has seen over the years, but for the price the Beach and views are awesome! The snorkeling is awesome as well but wear shoes in the surf (sea urchins). The staff was great and very helpful. I would stay here again but remember to bring a few snacks and drinks with you because there are know stores close or in walking distance.

Partner

8/10

Excellent

22 Feb 2026

Jorge Eidel Rivera

Good place for small vacation. The employes are very helpfull

Partner

8/10

Excellent

20 Feb 2026

Sandra

The floor had dust on it

Self

10/10

Exceptional

18 Feb 2026

Maritza

The check in staff customer service was excellent

Self

6/10

Pleasant

16 Feb 2026

Angela

WiFi never worked in the room so no TV service. Told the whole building was out. For my entire five day stay. Asked twice to refill shower dispensers. Never happened. Asked twice for inside and outside bulbs to be replaced. Never happened. Beautiful location on the beach but outdated old rooms. They are big though. Saturday night show was told there’d be fire dancers. Nope. Just other traditional dancers on stilts but was looking forward to the other. $45 for the buffet and show that night is questionable bc the food was not that good. Menu items are often out of stock and I didn’t know until I’d order something. Slow service but this is typical on this island. Very friendly people but customer service and maintenance can improve.

Leisure Self

4/10

Poor

14 Feb 2026

Robert

We arrived at the hotel Friday around 4:30 and was told our room was ready. When we got to the room, the bed had not been made and the room was not ready.
They told us to wait so we went to the bar and waited over an hour for them to get us a new room. # 13
That room was okay but not clean. Hair on the floors and in the bathroom. The refrigerator door would not stay shut, which dripped puddles of water on the floor making it slippery.
We stayed in the room on Friday and Saturday night. Sunday morning I woke up and noticed some crumbs and droppings on my clothes on top of the dresser. It appeared we had a visitor in our room who ate some crackers. Did not look like mouse droppings and only ate crackers from an open package. I reported it to the hotel stuff and they said they would send maintenance up to check it out.
No one came to our room while we were there and we headed out for several hours. When we returned the door of our room was wide open. Not just unlocked, wide open.
We looked over the room to make sure our belongings were still there. And they were.
This was Super Bowl Sunday, so we went out to have dinner and watched the game. We returned to our room around halftime, expecting to watch the rest of the game. As soon as we entered the room I noticed that there were rodent droppings on the table. I then saw a brown streak, run across the room and into the bathroom. I close the door of the bathroom and we went down to find the manager.
Need more characters to finis

Leisure Partner

10/10

Exceptional

13 Feb 2026

Karen

Staff was very courteous breakfast was excellent rooms were clean and neat hotel overall was very inviting and a great experience

Leisure Family

2/10

Poor

09 Feb 2026

James

The room was terrible! It wasn’t safe to stay in with the electrical issues. It wasn’t clean, the door didn’t lock from the inside of the room. There weren’t any beach chairs. We were told to take the ones on the patio, but to make sure we put them back before night fall. wasn’t enough parking

Partner

8/10

Excellent

09 Feb 2026

Carla

Rooms were kept clean. Beaches could have been raked daily of seaweed.

Leisure Family_with_children

2/10

Poor

08 Feb 2026

Paula

Staff were very rude. The grounds were under construction. Got woke up at 7am every morning with banging noise. We were supposed to be in a down stairs room. Got put in an upstairs room. I fell going up the stairs the first trip. Stairs are unsafe. No blow dryer in room. Got brought one that did not work. They had to bring 3 microwaves in before we got one that worked. The rooms were not very clean. I could go on and one. Was one of the worst stays!!!

4/10

Poor

03 Feb 2026

Trevor

Room definitely neglected.
Staff either lack training or caring.
Amenities in room not good(being kind).
The natural beauty of the property was its saving grace.
Worst wait for a bad breakfast.

Leisure Self

8/10

Excellent

01 Feb 2026

Laura

The room was clean and space was wonderful, especially the view. Island time is a thing here tho, nothing opens in time but closes on time.

Leisure Self

6/10

Pleasant

01 Feb 2026

James Patrick

The restaurant was supposed to be open until 9 p.m. We went at 7:00 and the bartender told us they weren't serving food. A woman (manager) heard him say that and told him that \"yes, they needed to accomodate us\". The food brought out was incorrect, not what yhe menu said it would be.
Another evening we tried again, and noone even came yo our table to wait on us! The waiter looked right at us and walked away! There were almost no people in the restaurant, and I guess I know why.
This resort is in such a lovely location, and I want to give it 5 stars, but the eestaurant sotuation was a real turnoff.

Leisure Partner

4/10

Poor

31 Jan 2026

Robert

The pictures on the site are old. The place in being refurbished but it was all less than expected, i regretted booking it and just had to bite the bullet and call it a night. The pillows are lined in plastic, the AC was dripping water, there was a bad spill/stain on the floor, the service at the bar was horrible, no non-alcoholic beer, no hot tub, and the door to my room had been kicked in at some point, so it did't lock. Even the locals know this hotel is NO BUENO...

Business Self

8/10

Excellent

30 Jan 2026

Sonia M.

The room was nice and the housekeeping were help ful. Bar drinks were good and food was tasty. Loved Karaoke night.

Only downfall was the menu & the long wait for food. Many of the food items like local fruit were unavailable.
We waited almost 45 minutes to be told there was no local fruit available.
It would be helpful if the restaurant and bar hours were posted

6/10

Pleasant

30 Jan 2026

David

Staff was not available after traditional business hours which became an issue when I couldn’t get back into my room.

6/10

Pleasant

29 Jan 2026

Mark

The views were great even from our balcony. The room was clean, but it was impossible to not drag some sand in each time we came from the beach / pool area. Would have been nice to have a hose at the building to was off the sand. The room was not cleaned every day (swept). While there was coffee and a coffee maker in the room, the coffee was weak and poor quality.
As a resorts with onsite restaurants go, the food was good, though not high cuisine. The issue was service. The coffee station did not open at the same time each morning. One morning it was over an hour late. We went to a local coffee shop that morning (the coffee is just tolerable to boot). Waiting to be served even when not more than 3 or 4 tables occupied could take 30 minutes or more. And if busy, forget it. The wait staff was understaffed for busy times and poorly trained. The restaurant didn't have set hours that were reliable. Breakfast was actually good and service improved throughout the week we were there as a result of one of the servers who we could tell was making a much better effort to be efficient. I would not go back to this resort personally. But objectively I have to say, the views did make up for some of the service short comings. If you go, expect very slow service.

Leisure Partner

8/10

Excellent

28 Jan 2026

william

The staff was wonderful with a very fast check in for our room. The view from the room in building B, room number 25 was unbelievable. Breakfast was wonderful and you have to remember where you are. There is only one gentleman cooking that morning, so it took a little bit longer than normal, I would call it being on island time! Food was great hot and inexpensive.

Leisure Partner

10/10

Exceptional

26 Jan 2026

RICHARD

The place was good location and was right on the beach rooms where nice for the price

will stay there again

10/10

Exceptional

24 Jan 2026

Delvon

The whole strip was awesome the only problem was our flights you guys need that work on that

Business_and_leisure

6/10

Pleasant

23 Jan 2026

Brian

Everything needs improved but the view was great.

Leisure Friends

8/10

Excellent

23 Jan 2026

ismael

The room are nice, the food was ok, Bar close to early !! But overall nice place to stay

Business

6/10

Pleasant

22 Jan 2026

Aliza

Room was clean for the most part, but could us some updating.

Partner

8/10

Excellent

19 Jan 2026

Jennifer

The staff was very kind, courteous, and helpful. They are working hard to try to clean up the resort and make it nice again. They have done a wonderful job of cleaning up the beach and the pool and hotel grounds however, the rooms could still use some improvement, i hope they are able to continue with these wonderful efforts and bring the resort back to life. It’s in a great location with a nice beach and atmosphere and has a ton of potential!

Partner

10/10

Exceptional

19 Jan 2026

Bevern

Room was clean, staffbwas wonderful, balcony was good. Did stop in for breakfast

Self

8/10

Excellent

17 Jan 2026

Elizabeth

Beautiful location

Leisure Family

6/10

Pleasant

11 Jan 2026

Genna

The property is great with beautiful views on the beach. I think all the rooms have a balcony which is nice but the salt takes its toll. The ac unit was broken, the bed was lopsided because the box spring looked crumpled. The sliding door had no lock. The bartender was not very friendly. Barely spoke one word to me. The receptionist was very nice and helpful though.

Leisure Partner

10/10

Exceptional

04 Jan 2026

Anthony

Room was great

Partner

4/10

Poor

02 Jan 2026

Russell

Overall room was poor to fair. Bed was comfortable. Bar staff was horrible. Waited 30 minutes for drink. Waited an hour and a half for food. Never got it. Had to go to a different restaurant to eat. They were not busy. Only 2 other couples/groups there. Construction material/equipment laying everywhere. Loud/drunk people screaming outside our door at 2 am. Asked for extra wash cloths and received nasty looks. Room not adequately stocked with soap/shampoo. We decided quickly that we would not be staying there for our trip. We left and got a new place. Would recommend looking elsewhere for your stay in st croix.

Partner

8/10

Excellent

30 Dec 2025

Thomas

No hot water or AC made us change rooms. After that all good

Partner

2/10

Poor

25 Dec 2025

Melissa

1st room, second room and the third one had mold. One of the worst stays I’ve had despite the staff trying to make it acceptable but to no satisfaction. We ended up being told to call Expedia, have them call and the facility would not first take the call. Eventually they did and would not work with us to compensate us so we could enjoy our Holiday stay. What a complete disappointment in not only the way we were treated but the place was under construction. Not advised and gladly took our hard earned money. We had to go elsewhere due not being able to breathe each day while we found a place to stay. Completely unacceptable and advise others to not stay at this so called establishment.

Leisure Family

10/10

Exceptional

15 Dec 2025

Pedro

Shay was wonderful and super helpful

10/10

Exceptional

02 Dec 2025

Ernesto

View

10/10

Exceptional

30 Nov 2025

Deshia

Yes

Business_and_leisure Self

6/10

Pleasant

28 Nov 2025

Gary David

The property need maintenance and repairs. The restaurant had good food but many menu items were not available.

Leisure Partner

2/10

Poor

15 Nov 2025

John

There was no water at all for 3 day's and the bed was infested with bed bugs. HORRIBLE

Business_and_leisure Family

10/10

Exceptional

13 Nov 2025

Jeanette

Clean on the beachfront professional staff

Leisure

8/10

Excellent

05 Nov 2025

Melissa

Everything was nice but they are currently remodeling

Leisure Friends

10/10

Exceptional

04 Nov 2025

Julio

Everything was really good!!!

Leisure Family

6/10

Pleasant

29 Oct 2025

Fernando

The hotel is in a great location, but it needs maintenance. There are no telephones to reach reception. The king bed was very comfortable, and the AC worked well. The DJ did not show up on the announced day (last Thursday), so there was really no entertainment at the lobby and bar area. The bartender was very nice and friendly. In summary, it is an excellent property with significant potential to become one of the best places to stay if management improves the facilities and the hotel's overall service. I hope that this feedback is helpful.

Business

10/10

Exceptional

28 Oct 2025

Edwin

In general, everything was good very good

Business

10/10

Exceptional

24 Oct 2025

Richard

Beautiful location and view of the water.

Leisure Family

8/10

Excellent

23 Oct 2025

LATOYA

The staff were wonderful and the balcony view of the water was amazing

Leisure Partner

8/10

Excellent

20 Oct 2025

Gerald

There's activities each day. The pool and beach are great. However some ants and mosquitoes at different places interfere with your enjoyment ( not in the room).

Self

8/10

Excellent

20 Oct 2025

Zandrea

⭐️⭐️⭐️⭐️ Review for The Palms at Pelican Bay

My stay at The Palms at Pelican Bay was absolutely wonderful! The staff was amazing—friendly, attentive, and always willing to help. The beach was beautiful, and the food and drinks were outstanding. From start to finish, the hospitality truly met (and even exceeded) my expectations. I can’t wait to come back!

Leisure Self

8/10

Excellent

15 Oct 2025

Ralph

No hot water

8/10

Excellent

06 Oct 2025

Ruben

It was a ok experience had I been in a different area could have been better

Leisure Partner

10/10

Exceptional

03 Oct 2025

Luis

Sneaky good hotel in St. Croix. Soria and staff where very helpful, definitely will return

10/10

Exceptional

13 Sep 2025

christopher

Very relaxing, sang a couple of songs karaoke night on Friday .A perfect weekend getaway 👍👍

Leisure Self

10/10

Exceptional

06 Sep 2025

Mr. Oscar

Very clean. Peaceful and quiet. I loved my room.
Please reduce the pressure in the shower .Install ation of phones would help tremendously.
I will return.

Self

10/10

Exceptional

04 Sep 2025

RAVI

Good location and best service.

10/10

Exceptional

21 Aug 2025

Joche

Good Hotel, only thing is that need to drive to places, there nothing walking distance.

Business Self

10/10

Exceptional

13 Aug 2025

Patricia

The ocean front room. Spacious pool. All was great

Leisure Partner

6/10

Pleasant

07 Aug 2025

Luis

Limited dining. Everything is close at 9pm.

Business Self

2/10

Poor

27 Jul 2025

Dawn

No air conditioning…no one available after 6:30pm to address concerns. Dirty. Loud parties on the beach.

Leisure Partner

10/10

Exceptional

18 Jul 2025

Cristal

So great!

Awesome place!

Business

6/10

Pleasant

18 Jul 2025

Denise

The pictures were much nicer than the property. However they are making improvements to the property. So it should be much nicer soon. The staff however was beyond excellent. The

Leisure Partner

2/10

Poor

13 Jul 2025

Malik

This place is inly good for views!!!!!!! I was scammed by servers here for over $50 more then my tab everytime after atleast 2 hours of waiting for food, no room service or cleaning, fan didnt work ac was horrible, hair dryer didnt work, blood on the walls, blood on towels, ran out of toilet paper, no housekeeping, the outside was dangerous unsafe, but hey the view was nice.

Leisure Partner

6/10

Pleasant

09 Jul 2025

Stephen Roger

Restaurant was excellent

Leisure Partner

10/10

Exceptional

06 Jul 2025

Stephanie Boria

Excelente servicio y el personal excelente atención y servicio

Leisure Partner

8/10

Excellent

05 Jul 2025

Robert

The hotel seems to be going thru some upgrades and recovering stage. The staff was nice, but it seems to be in a no rush mode. I would stay again in about 6 months once all the repairs and work has been completed. The location was great for seeing the ocean and waves all day.

Leisure Partner

10/10

Exceptional

03 Jul 2025

Timothy

Staff was very friendly and helpful.

Business Family

4/10

Poor

02 Jul 2025

Antonia

Very outdated. The rooms could use an upgrade. When it rained water just appeared in the middle of the floor and we could not find the source. A couple of small crabs got in my room. Given that we were right in the beach I guess one might expect it but I wasn’t. The food at the restaurant that we ordered was extremely salty to the point that my sister could not eat hers. I would not stay there again. Not my style but may be right for others.

10/10

Exceptional

02 Jul 2025

Timothy Francis

Sublime

6/10

Pleasant

29 Jun 2025

Cheryl L

The staff were super friendly except for one female bartender. The property is run down. But it was very inexpensive. You get what you paid for.

Leisure Friends

10/10

Exceptional

28 Jun 2025

Minerva

We came just for one night, service was great!!! We received complimentary drinks upon arrival. Room was super comfortable! Loved the lkace. We will definitely be back!!!

Leisure Partner

8/10

Excellent

27 Jun 2025

Maurcelle

Location of the property was perfect. Very quiet. Very peaceful and pleasant neighborhood. The pool was as great as the food and bar. Would definitely recommend and look forward to coming back. The mosquitoes were the worst part about the stay.

Leisure Self

4/10

Poor

27 Jun 2025

Michael

It could use a good deep cleaning. There is no front desk available in the night so if you need assistant you wont get any.

Business Partner

10/10

Exceptional

23 Jun 2025

Akiel

Nice overall but need to replace the following items in the room like (shower head moldy with green stain, tub stopper rusty and sink stopper broken, sliding door hard to open needs to be serviced and bathroom door needs to be adjusted)

Besides these few things the room was great.

Leisure Partner

10/10

Exceptional

23 Jun 2025

Raisa

Very calm place. Very tropical with a lot of Palms reassuring the beauty of this Caribbean Island. Just lovely

Leisure Partner

10/10

Exceptional

21 Jun 2025

Brianne

My room was really nice and the service was amazing the staff was so nice. The only down fall is that I had to switch rooms because the ac was not working, but i would definitely go back.

Leisure Partner

10/10

Exceptional

20 Jun 2025

Rose Marie

What I liked about this property was the quiet appeal and of course the sound of the crashing waves be the only pleasurable disturbance. The front desk staff upon check in & check out was superb. I had stayed there once before, but it is evident there were upgrades and I loved my room. Although it was a one-night stay, I would definitely book there again.

Business Self

2/10

Poor

16 Jun 2025

Christopher

The first day we got there it was hair inside the shower. I notified the front desk of the situation they assure me it would be taken care of got back to the hotel NOTHING I reported it again atill nothing

Leisure Partner

10/10

Exceptional

15 Jun 2025

Brian

4/10

Poor

13 Jun 2025

Timothy

Passive aggressive staff

Very clean and comfortable. Unfortunately, alll service personnel...front desk, cleaning staff, manager, and head of housekeeping, with the exception of the awesome maintainance operator were rude. They are all black except the maintainance worker who was Hispanic. I felt like it was because I'm white. It was very uncomfortable.

Partner

10/10

Exceptional

12 Jun 2025

Mandy

My daughter celebrated her 16th birthday and I could not have selected a better place to celebrate this momentous occasion. The staff were very polite and welcoming. The palms offer is the best in hospitality.
Star who works at the front desk was very helpful and has a sweet personality.
I am definitely booking reservations to return for another stay.

Friends_and_family Family

10/10

Exceptional

12 Jun 2025

Niaya

One of THE best stays in St.Croix! If you’re looking for great hospitality, this is your place!

Leisure Partner

2/10

Poor

09 Jun 2025

philon

The Expedia photo of property was not correct property was old mold in bathrooms and cracks in room along wall beach not swimming ready rocks and seaweed obstacle course

Business_and_leisure Partner

8/10

Excellent

07 Jun 2025

Oswyn

Nice beach, great staff

Leisure

8/10

Excellent

05 Jun 2025

Kyle

I truly enjoyed our stay. The room was very clean and had a great view. The staffing was always helpful and went above and beyond.