Name: Hotel On The Cay
Address: Protestant Cay, Christiansted, 00822, VI

4/10

Poor

12 Jul 2026

Victor

Roaches in room

10/10

Exceptional

04 Jul 2026

Keiara

A very peaceful and beautiful property!

Family_with_children

10/10

Exceptional

23 Jun 2026

Saran

It’s a very old hotel that is going through renovations. So if you’re ok with roughing it, it’s not that bad. We wanted cheap last minute get away and at 500 for 4 days for 2 people it was do able. I would stay here again once the renovations are complete.

Partner

6/10

Pleasant

23 Jun 2026

patricia

Found 2 roaches in my room one person was extremely helpful the second person person was like we was bothering her any time we asked her for anything

Friends

6/10

Pleasant

06 Jun 2026

Roland

We stayed eight nights and it was okay. I was shocked by the fact that guests have to pay twenty dollars a day to use an umbrella on the beach, and you only get one free lounger, your travel partner will have to pony up 15 bucks. No coffee maker in any of the rooms. Our sliding glass door to the balcony was broken, and we only had WiFi in our room for about 5 minutes the entire time. The pictures are very inaccurate, the place is in shambles from hurricane damage and it’s a bit depressing when you’re trying to enjoy a vacation. I read that there was construction/renovation happening, but I wasn’t expecting such disarray. On the plus side, it was fun taking the ferry into town and checking out the shops and restaurants. The staff is great and Joan at the front desk was very kind and helpful.

Partner

10/10

Exceptional

01 Jun 2026

Jalisa

Besides the roaches, the place was AMAZING. Drinks were great, food was filling. The property was under construction, but still very beautiful. The roaches really killed the vibe though. They seem to enjoy the bathroom and the curtains the most even though they are also present in the kitchenette. I think an exterminator would do them good. The staff were very helpful and very friendly. Otherwise we had a great time. Would have been 5 stars if we didn’t have to deal with roaches in our room. Easy fix.

Partner

10/10

Exceptional

22 May 2026

Hector

In spite of maintenance and upgrades going on, the folks were friendly and provided a clean and comfortable resort. I'll be back.

Self

2/10

Poor

22 May 2026

Maria S.

It’s unfathomable that half of the property has been under construction for the past 10 years. It’s so run-down, with construction materials lying around, making it an absolutely horrible place to be. The staff was rude, gaslighted me, and caused me a panic attack by refusing to check me in with my service dog, which is registered and recommended by a doctor. Stay away from these scammers.

Pet

2/10

Poor

06 May 2026

Samer

Property was under construction. There’s no parking for the car. I have to wake up every morning to move the car. The beach was dirty.

6/10

Pleasant

05 May 2026

Jillian

The staff was great, the rooms were clean. I wasn’t aware the pool wasn’t open and there was active construction taking place at 7-8am every morning. We had to move rooms because of it and we could still hear all of it loudly.

Family_with_children

2/10

Poor

05 May 2026

Rosemarie

The room had roaches.

2/10

Poor

05 May 2026

James S

The property was mass renovation unsafe environment, toolbox in room. Jackhammer woke up to noise 7am daily with construction going on in the hallway and steps This property should be closed until they are completely done with the renovation. Loud noise hazardous walkways taped off with caution tape . This was the worst hotel my wife and I have stayed in decades .horrible, horrible 😞. My wife and I were visiting St. Croix to renew our vows and celebrate our 40th wedding anniversary. Luckily the ceremony was at another Hotel on the Island or our total trip would have been ruined . Please compensate us for these horrible arrangements.

Family_with_children

8/10

Excellent

29 Apr 2026

Gail

This property gives you beautiful views, a beach to walk daily, but mainly it's the serenity.

It is under some renovations and no telling what the cost to stay there will be then. I suggest you check it out.
Remember to stay Left

10/10

Exceptional

25 Apr 2026

Mariah

Housekeeping ‼️‼️‼️was awesome Josephine was the best ever‼️thank u for ur help Josephine
Love that hotel 🏨

8/10

Excellent

12 Apr 2026

Mya

I had an amazing stay at Hotel Cay! The staff was incredibly friendly and welcoming, making the entire experience even more enjoyable. The location is absolutely beautiful—perfect for relaxing and taking in the scenery.

One of my favorite parts was using the water taxi—it added such a fun and unique touch to the trip. The bar was fully stocked with great options, and the food from Rolling Smoke was delicious with a nice variety to choose from.

Overall, everything exceeded my expectations, and I would definitely stay here again. Highly recommend!

Partner

10/10

Exceptional

08 Apr 2026

John

The renovations being made to this special property are outstanding, and it will only continue to get better. The staff was wonderful, the housekeeping was excellent, and the beach bar is superb. I will definitely return!

Self

10/10

Exceptional

31 Mar 2026

Marie

The room was great, except we should have asked for a room on the first floor, as the stairs left us out of breath. Checking in was a breeze, front desk staff is friendly and knowledgeable.
The beach chairs and the ferry are at no charge to guests of the hotel, that was a nice surprise. They are renovating rooms and improving the amenities. The beach is perfect. Rolling Smoke BBQ on the beach is on point, delicious!!!! Bar staff is always top notch when I visit! All in all, a great stay and I was pleasantly surprised at the room amenities and ocean view.

Friends

8/10

Excellent

28 Mar 2026

Candice

The hotel stay was pretty awesome. Taking the ferry back and forth to the main island was fun and very convenient!
The guys in the boat shop on the hotel property were my hero’s and so helpful with tour info and any questions we had. The staff was so friendly and helpful.
The only thing I could complain about is the hotel is still renovating so there was quite a bit of construction mess and noise but it was not really a bother.
The snorkeling around the hotel was fantastic!!!

Family_with_children

10/10

Exceptional

24 Mar 2026

Roberto

I can’t wait to see the hotel finished and restored. We have been coming there for over 20 yrs. My ex-husband is from St.Croix, we know how beautiful the property use to be.
The staff were friendly, courteous, and helpful. We love the beach.

Partner

10/10

Exceptional

19 Mar 2026

Janet

They actually moved us to King Christian, which was very nice

6/10

Pleasant

17 Mar 2026

RENEE L

Room said sleeps 4 only had king bed no sofa was suppose to move rooms no one ever called me room also full of ants

Family

4/10

Poor

17 Mar 2026

Dana

Property is beyond run down. NO amenities. Staff is halfway interested in being bothered by guests. Doors in room don’t lock. No deadbolt. No safe. No coffee machine, only 1 for entire hotel & its on 1st floor, NO ELEVATOR! LOUD beeping sound (smoke detector?) ALL NIGHT EVERY NIGHT! Towels are old & grimy, a/c halfway cools. VERY DISAPPOINTED in this former beautiful property on prime location

Self

2/10

Poor

15 Mar 2026

Dusty

Yes the Ocean view room I booked was obstructed by trees and the power went out with no back ip generator

8/10

Excellent

14 Mar 2026

William

we have stayed at Hotel on the Cay several times. we have been coming to St Croix since 2014 and only stayed there. the beach is why we come there and the beautiful clear water. the hotel is under new ownership and is in the process of renovations and repair from past hurricane. the bar on the hotel property has good food and drinks!

Partner

10/10

Exceptional

07 Mar 2026

Colin

Had a great view of the boardwalk from the 3rd floor ! It was a very relaxing hotel with friendly staff and a on site bar & restaurant.

Partner

8/10

Excellent

02 Mar 2026

Patricia

A million dollar view from the room balcony.

Self

8/10

Excellent

02 Mar 2026

Michele

This small island was convenient with just a short ferry ride to the boardwalk in town. The property is an older property with its own beach. The beach was a bit rocky under the water but it was very nice to relax on the beach. Some of the staff when you check in are not that attentive and dont bother trying to check in early as you will have to wait until 3 pm. The property is under renovation and should be beautiful when done. It was fine for a 1 night stay

Family_with_children

6/10

Pleasant

27 Feb 2026

JOSHUA

Rooms are advertised as having air conditioning but over our week there, we had to be moved between three rooms due to the AC not working. Very frustrating not to mention hot. The staff is hit or miss at the front desk. They could definitely learn people skills better. Housekeeping and the bar employees were great.

Friends_and_family Family

6/10

Pleasant

22 Feb 2026

Scott

Ok

Partner

4/10

Poor

19 Feb 2026

Eric

Needs renovated!

Partner

10/10

Exceptional

16 Feb 2026

John

Everything. Staff was awesome. From the front desk to room service.

Leisure Partner

8/10

Excellent

15 Feb 2026

Matthew

The room was nice they are In the middle of major renovations painting,the exterior of the hotel did not see a pool ,but all in all it well worth the money that it cost.the beach was very well looked after on a daily basis I would definitely recommend the stay to anyone thank you for the tremendous hospitality

10/10

Exceptional

10 Feb 2026

Angela

View

Business Partner

2/10

Poor

09 Feb 2026

Donna

The room was old and in need of a facelift and new mattresses. There was mold and mildew on walls etc.I was not told I'd have to lug my suitcase up 3 floors. We were given another room that was somewhat better but still terrible. There was no in phone in the room. We had to go to the office to request a third towel. An hour later we went down to the office to make a second request . We were told the desk person didn't know where the towels were kept.
Not recommended

Leisure Family

10/10

Exceptional

08 Feb 2026

Karen

Courteous staff..super friendly

Leisure Self

4/10

Poor

08 Feb 2026

kevin

Very rude

Leisure Partner

10/10

Exceptional

06 Feb 2026

Jennifer

Outdated and under remodeling but my room was Clean comfortable and friendly. The beach, beach bar and rolling smoke are fantastic. I look forward to going back when the construction is over. The kitchenette was a must have for my grandkids in the morning. I sure hope they don’t get rid of it.

Leisure Family

8/10

Excellent

28 Jan 2026

Ken

Yes. Yes. secure and safe

Leisure Partner

8/10

Excellent

28 Jan 2026

Sara

The room was clean and staff were attentive and friendly.

Leisure Partner

2/10

Poor

22 Jan 2026

Ashley

The beach is wonderful. We frequent St. Croix, yearly. And I always wanted to give this place a chance. We did not have bath towels or beach towels available to us for our stay. How are you supposed to even take a shower? And they just expected us to be OK with it. That is a simple necessity. The TV did not work in the room, which would’ve been helpful to relax our children at night. I would go back just to experience the bar, but I would never stay at the hotel again.

10/10

Exceptional

20 Jan 2026

Dimion

2 nd time staying here and I love it.

8/10

Excellent

18 Jan 2026

Andrew

Room was spacious. Staff was friendly. Beach area was nice.

10/10

Exceptional

15 Jan 2026

Mona

The condo was beautiful and was everything and more for our vacation. Everyone was so friendly that lived in the condo and the host was fantastic to say the least about them.

Leisure Partner

8/10

Excellent

14 Jan 2026

natalie

I would stay here again for that price

2/10

Poor

10 Jan 2026

Louis

This place should be condemmed; it is a Roach Motel; how you can even put this on your site for people to go to is beyond me; I wouldnt let me dog stay there. We got into the room, and immediately left

Leisure Family

10/10

Exceptional

09 Jan 2026

Alfredo

Great to be back and seeing the good work being done. Staff is always wonderful!

Bravo☮️💞😍🎶🇺🇸🎉

Friends_and_family Family

10/10

Exceptional

31 Dec 2025

Jennifer

The views, private beach, and hotel bar are incredible. The hotel is a little outdated and under a little construction but is the best place to stay while in St. Croix!

Leisure Friends

4/10

Poor

26 Dec 2025

Kenneth

Fire alarms chirping continuously due dust from construction. Patio door didn't lock and had to be lifted to open or closed. Light bulbs burnt out leaving room poorly lit. Maintenance under staffed. No path to roll luggage requiring to lift heavy luggage up three flights of stairs. Not senior friendly.

4/10

Poor

23 Dec 2025

Kelly

I had asked for a ground floor room when I booked the reservation, I told them I was coming in late and would not make it to the hotel until after 11 PM, I was told that is no problem, there is always someone there. When I arrived and rode the water taxi to the hotel the office was closed the driver of the boat said there is no one there to give me a room. I said can you call somebody and have them come help. He said I am supposed to help you but I don't know how. I told him everything was supposed to be arranged and ready for my arrival, and he said that he could get the information and the key and let me in and I would have to check in with them in the morning. He tried to give me a room on the third floor that they had reserved for me but I told him I was unable to use the stairs since there was no elevator. After a long struggle we ended up with a room on the ground floor. The room was not great, everything was very chipped up. The sliding door to the balcony was trashed and there was no seal frame on the fixed glass and when you opened the door the frame fell out. The beach is nice, but it is public and it is quite often full of drunken sailors or locals. The hotel is in Mid restoration so there is construction everywhere. The people are very nice but the room Wi-Fi or TV we're not functioning, so everything was done via Cell Phone instead of having available Wi-Fi. I called every single day to have it repaired and was assured that it would be fixed. It was never fixed

2/10

Poor

19 Dec 2025

Laura

Property is under construction. It’s loud and messy.

Leisure Family

6/10

Pleasant

13 Dec 2025

Shane

1.housekeeping needs to be done daily instead of every other day.it’s the beach and who wants sand in their bed. Biggest gripe also is beach towels. There were never any clean ones. We went 4 days with the same towel. On fifth day early that morning I was requesting clean beach towels and they just kept saying they are at the laundry. Finally they brought us towels after dark. Why in the world would it take 5 days to get clean towels?
2. Stairwell behind the bar that takes you to 3 rd floor needs lights working. It was completely dark and it is a trip/ fall hazard. They also need to be clean daily.
3. This place has potential to be a 5 star resort if they would just put more work ethic into the place. Love the island and the views from the rooms are amazing.

Leisure Partner

4/10

Poor

06 Dec 2025

Nicholas

Tv in room didn't work hotel was extremely dated and the bed was more than firm.

Friends_and_family Family

2/10

Poor

04 Dec 2025

Seth

Should be condemned

Business

2/10

Poor

22 Nov 2025

Micah

I stayed at Hotel On the Cay in St. Croix and my experience was extremely disappointing from the moment I arrived. My room was not cleaned at all — there were used cups, sand everywhere, and the hot water barely worked. The room also had holes and rust on the walls, which made it feel extremely neglected.

On my last day, the water went out for over 5 hours, and the hotel couldn’t even offer guests access to another room to shower at their second property. The staff was rude, unhelpful, and didn’t seem to care about the issues guests were dealing with.

The ferry, which they claim runs every 5 minutes, was actually running once every hour, causing long waits and wasted time. To make things worse, they even charge guests for beach chairs on their own beach, which is ridiculous.

This was by far the worst hotel experience I’ve ever had. I will never return, and I do not recommend this hotel to anyone.

Leisure Partner

10/10

Exceptional

07 Nov 2025

Belinda

Loved all the staff and people! I’ll be back!

Leisure Friends

10/10

Exceptional

06 Nov 2025

Johnny

Been staying here for 20 years. The best place on the island in my opinion.

Leisure Family

10/10

Exceptional

28 Oct 2025

Kyla

Loved the private beach feel and riding the water taxi was fun. The place definitely felt safe. The sheets were bad but otherwise our stay was great.

Business_and_leisure Partner

4/10

Poor

24 Oct 2025

Jamie

The first room was dirty. The second room the air conditioner didn’t work. The third room we stayed in had little red ants everywhere.

Leisure Family

6/10

Pleasant

07 Oct 2025

Tara

Room was clean, the young lady with the multicolored glasses was extremely nice!! The hotel is outdated but clean. The only issue is that I had to wait for the room I actually paid for...but they made an effort. Also the AC was leaking in the room but it was on my last day, so I was not really bothered. Yes I would return, knowing what to expect. The hotel has a nice beach and tasty wings.

Leisure Family

10/10

Exceptional

19 Sep 2025

Erin

We love Hotel on the Cay. It is the most wonderful place to vacation. The hotel is undergoing renovations so you will need to set that aside because you’re not in the room much anyways.

Leisure Family_with_children

6/10

Pleasant

03 Sep 2025

Donald

lots of ants

Leisure Partner

2/10

Poor

20 Aug 2025

Jamillia

The staff was friendly but uninformed. We miss our original check in date due to transportation issues. We informed the front desk that we would arrive the next morning. The front desk attendant was unaware of our late check-in. We received our keys a proceeded to this dilapidated facility. The little island was. Cute but the state of the property was worse than terrible. We should have been informed that the property was under that kind of renovation. It needs a whole new overhaul. And the state of the pull out bed was a negative star. We also were not informed that we needed a number to call to get the ferry back to the hotel after midnight. My sister were stuck off property until a local man saw my sister in distress and called someone who called someone. Meanwhile I walked around that entire property and there was no one. Not the ferry driver, not security, not anyone on that property that I could see and the front desk was closed. Worse stay ever and I've been traveling for 40+ years. Two thumbs down.

Leisure

8/10

Excellent

18 Aug 2025

Valerie

They are under construction so the property is not quite what it will become in the near future. But the property overall is unique and accessible to all amenities.

Leisure Self

10/10

Exceptional

18 Aug 2025

todd

beautiful location... hotel was/is getting a nice face lift... there are projects were in the ... friendly service... great beach,and beach bar... however bring your own snorkel gear... no rentals..

Business_and_leisure Self

6/10

Pleasant

17 Aug 2025

Bobby Farid

Ok hotel

Leisure Partner

8/10

Excellent

11 Aug 2025

Douglas

Property is going through major renovations and repairs, but all the construction takes a backseat to all the beauty surrounding this island in the harbor. The staff was wonderful. Everyone was very welcoming and friendly.

Leisure Family

6/10

Pleasant

09 Aug 2025

Jennifer

This hotel doesn't offer anything complimentary other than a beach chair (I also got a free umbrella due to my week stay. Not sure if it was a special deal). My second time staying here. I picked it because its on the BEAUTIFUL Protestant Cay. Theres a great beach bar and grill. I will say I'm disappointed with the cleanliness. Dust and debris in 2 rooms before I got to the 3rd room that I ended up staying in. Disgusting dusty wicker chairs. Such a shame. They are doing construction which attributes to the dust and dirt. The King Christian hotel seems much nicer ans ypu still have the same access to everutbing on the strip amd to the beach.

Leisure Self

2/10

Poor

27 Jul 2025

Michael

No

Leisure Partner

8/10

Excellent

06 Jul 2025

Shalya

This property is unique as it is on its own separate island (cay) off of St.Croix. Access is by a small ferry that is quite efficient in its pick up and drop off services.

The guest check in experience was great and the host was very friendly and knowledgeable about the area.

There is a small gift shop onsite that has a few essentials.

The beach is at your footsteps and a great bar and restaurant (grill) on the property as well.

The rooms are clean and accommodating and does have all the advertised amenities (including iron and ironing board).

The Wi-Fi situation leaves a lot to be desired and often drops in and out. Can you watch Tik Tok? Yes. Can you watch a movie? NO!!! Can you make WhatsApp or FaceTime call? Yes, BUT it will buffer and reconnect OFTEN!

WiFi aside it’s worth a try if you are game to have a unique experience. Fun fact there are iguanas on the cay 🙂

Leisure Self

4/10

Poor

01 Jul 2025

Jerry

Location was nice. But many lights were out making it unsafe to see as we arrived in the evening after dark. Staff was not helpful and even seemed bothered when asked simple questions as to who we see to show our room key so we can get the complimentary lounge chairs at the beach. Water taxi drivers were all very nice and courteous. Staff at the onsite grill was great also. Had a great view of a scaffold directly outside our balcony that didn't get used the entire 4 days we were there. Limited help, limited maintenance. This place has lots of potential but sadly falls short.

Leisure Partner

10/10

Exceptional

24 Jun 2025

Janet

Simple hotel, not fancy, even though it is in need of repair it was perfect for my family of 11. We reserved 4 rooms. Very clean, nice and comfortable beds. Very affordable, the beach was perfect, and the ferry was very reliable.

Leisure Family

8/10

Excellent

22 May 2025

Babet

T treated my family to a short weekend stay at the Kay and it was lovely. The beach was beautiful and the bar alive with guest. The room was spacious enough to enjoy the beach weekend and had the basic essentials for our short stay. However, the old-empty water fountain & pool outside were eye sores, obstructing out view of the beach. But overall the beach was beautiful and for a short family stay the price was not too bad.

10/10

Exceptional

12 May 2025

Don

I love it great experience

10/10

Exceptional

08 May 2025

Renne K.

We stayed one night at Hotel on the Cay so we could catch the sunrise at point udall. The property is under renovation so the pool was closed. They are working on remodeling guests rooms also. They only food was at a beach bbq shack but the food was very good. Not many guests so it was very quiet and we had an Amazing view of ocean. A complementary water taxi takes you from town to the hotel. It is very close to all the bars, restaurants and night life. We would go back and stay again.

Leisure Family

10/10

Exceptional

08 May 2025

Gabriela

A perfect place if you need to relax, we had such a great time!
The hotel is undergoing some major renovations, so don't expect luxuries but our bed was comfortable, the room and bathroom were clean. The beach was steps down from our room and not crowded! And the view from our balcony - priceless.
We didn't really care for a glamorous hotel with a pool (didn't matter that it was closed), we wanted a beautiful beach, do some snorkeling and unwind. And this is what we had.

8/10

Excellent

08 May 2025

Edward

Been coming to site for over 30 years. Site showing its age but work in progress. Hate to see the historical rated ponds being set for remival. Ponds werev he trademark of hotel. Will revisit in a year. Still my favorite.

Business

8/10

Excellent

27 Apr 2025

Danielle

The bathrooms at the bar are just disgusting and very out of date. The plaster in the rooms has just been painted over ..The place needs to be remodeled

Leisure Family

8/10

Excellent

12 Apr 2025

Verified traveler

Amazing location. Island views. Really nice beach.

Amazing location. Really nice beach. Careful on your balcony. Our handrail was in dangerous condition. Staff was friendly.

Friends_and_family Family

6/10

Pleasant

07 Apr 2025

Eduardo

Could be premier if they took care of the property

Long and short, time AC didn't work and Wi-Fi is either constantly disconnecting or unusably slow. There was construction materials around the front entrance and the pool was closed. If there was another hotel on the cay, this one would be closed if it remained in this condition. Now the good. Beautiful water view and 30 seconds from the beach. A short ferry ride to the board walk which is free for cay guest. Excellent if you don't mind a hot room with no Internet service with a beautiful view and access to the beach.

Partner

8/10

Excellent

23 Mar 2025

Johnny

The property has tremendous potential but needs updating and a coat of paint. Everyone was really nice and the ride across the water was short and smooth. Fortunately repairs were underway and hopefully the next time we go it will be in much better condition.

Leisure Partner

10/10

Exceptional

19 Mar 2025

Hector

Nice, pleasant peaceful stay on the island. Nice folks in a clean environment.

Self

8/10

Excellent

10 Mar 2025

michelle

This property is perfect for people who Love
The beach! The beach is right out the door!
View out of hotel room is amazing.
If you like fancy and no beach then I would try
Elsewhere.

Leisure Friends

8/10

Excellent

23 Feb 2025

MABLE

On beach

Business Family

8/10

Excellent

15 Feb 2025

George

Had a great week in st Croix! The hotel on the cay was exactly as described in the reviews. Beautiful beach with beach bar and an excellent location next to the Christiansted boardwalk! The hotel is in disrepair and poorly maintained, which is why the nighty rates are low. If you can live with your room having issues (our AC went down), then it’s a great location at a discount.

Leisure Partner

6/10

Pleasant

15 Feb 2025

Jill

We were not notified that the pool was not operating. The entire outside of property is run down. There is no elevator and no one to help with bags. We were on the 3rd floor. Our balcony door did not shut properly and rattled loudly in the wind.

The room was spacious, clean, good shower. Beach and beach bar are spectacular. The quick water taxi was easy to navigate.

Leisure Partner

8/10

Excellent

06 Feb 2025

Jeanne

A great location for the price

The price needs to be considered when reviewing this hotel since the price is reasonable for the location. Yes, it is dated and a bit run down, but the apparently new owners are working on the place. The location is perfect, especially if you don’t want to rent a car, since the beach is beautiful and clean and all the amenities of town are a few quick ferry-ride minutes away. The beach bar is nice and the hotel staff were all friendly and accommodating. We hope they continue to upgrade and we hope to see great progress in the future.

Partner

8/10

Excellent

03 Feb 2025

Eleanor

As is the case with most of the Caribbean, Hotel on the Cay has been battered by hurricanes. However, if you love the beach, are not fussy and do not need ADA amenities, it is perfect. They do a great job of keeping the rooms clean and take good care of guests with charming island hospitality.

Business_and_leisure Partner

4/10

Poor

03 Feb 2025

Michael

The hotel is in BAD need of renovation. When we walked into our room there was a roach on the bed, misquotes flying around and the sink had ghost ants all over it. The ants stayed our entire 7 day stay. The screens on the sliding door were ripped and didn’t close. The curtains were hanging off the track, broken. No water pressure in the shower and 9 times out of 10 there was no hot water. The staff did clean our room on our 3rd day and on our 5th day. Basically empty the trash and make the bed. The floors were not cleaned and since you’re walking across sand to get to/from the hotel room, you can imagine how quickly the floors got dirty. The location of the hotel was perfect and the beach is nice. Although beware, 200 yards from the beach access, where you catch the water taxi over to the hotel, a restaurant is pumping their raw sewage into the ocean. You can actually see toilet paper floating in the water and the smell is ungodly. Yes it’s 150-200 yards away but directly in front of the hotel and water moves quickly so yes, you’re swimming in sewage water. The hotel grounds were nice. Loved the lizards, iguanas and hermit crabs. The water feature out front is not working and is filthy but if they can get that running it will be nice.The pool is STILL closed. It’s been over a year so I guess they don’t have plans on fixing it. The beach bar is very nice. Amber, the bartender was amazing! Front desk staff is clueless. Charged me $275 2 days AFTER checkout. disputing that.

Leisure Partner

8/10

Excellent

30 Jan 2025

michelle

This hotel is for beach lovers! You are steps
From the beach. The views from hotel
Rooms have close view of ocean.
Hotel rooms are very basic but also half
The price of others

Leisure Self

8/10

Excellent

25 Jan 2025

michelle

Best view than any other hotel on the beach!

Leisure Friends

10/10

Exceptional

24 Jan 2025

Charlotte

I love that it was on an island in the water. Peaceful and quiet. A very relaxing atmosphere.

Leisure Partner

8/10

Excellent

19 Jan 2025

michelle

It was closed!

Leisure Friends

6/10

Pleasant

19 Jan 2025

Robert

We only were able to stay 2 nights and had to be moved to the king christian hotel.the health department shut down the hotel because guests had gotten Legionnaire's Disease.Wish hotel would of gave us a upgrade at king christian hotel for the inconvenience of the situation

Leisure Partner

2/10

Poor

15 Jan 2025

David Scott

Was forced to be moved for health violations and would not tell me what the actual problem was or if we were exposed to anything dangerous! I was also guaranteed a partial refund that has yet to be taken care of,would not stay there ever again

Leisure Family

2/10

Poor

15 Jan 2025

Verified traveler

Whole trip was ruined due to an outbreak at the ho

Complete waste of trip. I got sick due to an exposure of legionnaires disease which the hotel was aware of a month in advance but still accepted guest here (discovered two days after feeling sick the hotel had an outbreak and was force to close - learn this from a local that confirm w/ a news article published in the st
Criox VI fb group ) .While some of the staff were friendly, the majority of the employees & mgt were nonchalantly and didn't offer any medical support or attention. Completely negligent and inconsiderate of the guest welfare .

Friends_and_family Friends

4/10

Poor

12 Jan 2025

Jeanice

The view was beautiful, but the Hotel is extremely older over 40 plus years and nothing is updated on the property. Also after we checked out on 8 Jan 2025 and my spouse and I left the Island not feeling well. We found out from family on the island that The Department of Health Ordered Hotel on the Cay to Cease Operations Amid Legionnaire’s Disease. It here we a couple confirmed cases and the symptoms are like the Flu . Now I have to get a urine test to make sure it’s just Flu we have and nothing else.

Leisure Partner

6/10

Pleasant

05 Jan 2025

Benjamin

Good hotel - but need a ferry every time you leave

Very beautiful beach and great concept, biggest downfall is relying on a Ferry. Room was clean and pretty renovated. Could use some more upgrades but room itself was good! Food and bar on the beach is great, but I wish they were open for dinner (BBQ closes at 5, bar time was inconsistent when they closed). Best part is their sister hotel, King Christen Hotel, has tons of food options and we’re all very good. Coolest thing is just the fact of staying on the cay.

Ferry was very fast (2 minutes), but response time was very inconsistent. Sometimes we waited 5 minutes, some not at all, one time close to 15 minutes. They did have a ferry as early as 6am, but it took some waiting and needing to call the office. Overall, easy if you plan to need an additional 10 minutes to get anywhere.

Overall, decent stay. Would recommend people stay there for a night, but probably won’t be rebooking.

Partner

4/10

Poor

31 Dec 2024

Velma

The staff was great. The property was very sad and needs to be upgraded badly. The potential is there but it was unfortunate.

Leisure Partner

4/10

Poor

29 Dec 2024

Verified traveler

Let's bring The Hotel on the Cay into the future

The Hotel on the Cay needs renovating from top to bottom
Guess need more food, entertainment, TV and WIFI not working well, their were roaches, The appliances' were in poor condition i can go on and on. I stayed at the hotel in 1995 the hotel looked better then.

Business

10/10

Exceptional

28 Dec 2024

Tracy

Nice staying in a hotel on a cay.

Leisure Family