Name: Hotel Schweizerhof Bern & Spa
Address: Bahnhofplatz, 11, Bern, 3011, CH

10/10

Exceptional

11 Jul 2026

Nazar

Perfect!

Family

10/10

Exceptional

03 Jul 2026

Mary Jean Salazar

We have multiple rooms for our privacy. We also have a nice view and it's a non-smoking area. Rooms are very spacious and clean. Everything we need, we have it. It's very comfy! Staff were very friendly, very professionals. All the tourist spots are walking distance. We get to enjoy walking. Weather is good too!

Family_with_children

8/10

Excellent

03 Jul 2026

Jennifer

The staff was very professional and kind. The location is excellent, and the facilities are very clean and well-appointed. I didn't care for the chandeliers in the room that could not be turned off. The staff was unable to determine how we could just use the lamps in the room without overhead lighting. It was a minor annoyance, but prevents me from awarding five stars.

Partner

10/10

Exceptional

29 Jun 2026

Joanna

The hotel rooms were great and luxuries. The staff was very helpful and did everything to ensure that we had a great stay. The only issue was the AC, it did not blow any cold air and the thermostat in the room did not want to go below 20 degrees. Switzerland was having a heat wave so it would have been nice to cool off in the room.

Business

4/10

Poor

28 Jun 2026

Douglas

Air conditioning was terrible, shower area smells of sewage. Was assured by supervisor a portable air conditioner would be sent to our room but it never arrived. The service on the 6th floor bar was terrible and slow. The bathroom single sink has VERY little counter space and made it difficult to get ready in the morning. Jack’s Steakhouse was about empty at 7:00 pm and the prices were very high.

Partner

10/10

Exceptional

19 Jun 2026

Mina

Excellent, warm, helpful and pleasant staff. Excellent location close to train station and old town. Their manager, Jacqueline, was very helpful, making sure that we had a pleasant stay

Family

10/10

Exceptional

18 Jun 2026

Suleidys

Excellent and luxury hotel located in the center of the city. Staff very educated and helpful

Family_with_children

10/10

Exceptional

17 Jun 2026

Kazuya

All staffs are helpful and kind. The room was exceptionally well maintained and clean. We spent a very happy night in this hotel. One minor issue was during a shower, splashing water came out of the shower door and creating a small pool out side of shower room. Other than everything was excellent.

Partner

10/10

Exceptional

11 Jun 2026

DAVID

Great spot! Incredible staff and location.

10/10

Exceptional

06 Jun 2026

Hibak

Excellent service. Easy check-in and check out as well.

Self

8/10

Excellent

13 May 2026

Donald

This is a very lovely hotel. It exceeded my expectations. Clean, comfortable, very hospitable staff.
The only downside is the heat control. The lowest heat setting is 20 degrees which much too hot for sleeping.
The staff were apologetic and brought us a fan but we needed to have the windows open and the fan running so we could sleep and therefore couldn’t lower the window shutters to block the light. We stayed during the first week of May and the weather was very mild so not sure how we would have managed if it was hot.

Partner

2/10

Poor

01 May 2026

Maricris

The hotel had a max temp the air conditioning could be on and it was so hot in the room during the day and at night so we couldn't sleep.

Partner

10/10

Exceptional

27 Mar 2026

Marc

Everything about our stay was as hoped, the only glitch was the pocket doors in our suite separating the additional bed/room our daughter was in wouldn’t close and needed repair. The hotel was very apologetic when we let them know.
Staff and property were amazing and a great location.

Business Family_with_children

10/10

Exceptional

18 Jan 2026

Igor

Very good stay. Very nice and helpful service

Partner

10/10

Exceptional

26 Dec 2025

Evangelos

Fantastic luxury hotel. Pool and steam room perfect for children’s hour 16:00-17:00.

Leisure Family_with_children

10/10

Exceptional

22 Dec 2025

Sarah

The staff was so kind and helpful

Partner

10/10

Exceptional

02 Dec 2025

Girgis

Superb hotel highly recommend

10/10

Exceptional

26 Nov 2025

Vipul

Spa was amazing

Partner

10/10

Exceptional

18 Oct 2025

James

Excellent location for shopping, restaurants, transportation, old town.
Quiet and modern rooms.
Excellent staff!
Highly recommend!

Leisure Partner

10/10

Exceptional

08 Oct 2025

karen

I would definitely stay here again. Room is very nice and spacious. View out of the window was great. Breakfast was very expensive but it was good and had a wide selection of food. Once you get up the escalator from the train station, the hotel is right there which was nice since it was raining the day we arrived.

Leisure Partner

10/10

Exceptional

07 Oct 2025

Ernesto

Exceptional service and hotel facility

Leisure

10/10

Exceptional

01 Oct 2025

Jonathan

The hotel was fabulous and conveniently located for the old town and train station

10/10

Exceptional

24 Sep 2025

Daniel

A very nice upscale hotel....

10/10

Exceptional

22 Sep 2025

Julia

Staff was extremely helpful, accommodating and kind. The rain showers were amazing. Wish there was a way to make the room colder but I guess that’s just Europe. The location of the hotel is perfect for exploring Bern. Right next to the main bus stop and train station. Highly recommend

Leisure Family

8/10

Excellent

19 Sep 2025

Philip

Overall a good hotel. But with 5 stars and prices to match one expects better. Bath towels were not thick. There were so many light switches that you’d need a degree in engineering to figure them out. Temperature controls were also difficult. Sometimes less is more.

Leisure Partner

10/10

Exceptional

08 Sep 2025

christopher

Great hotel!

we had a great stay here. the location is perfect and the views and service at the rooftop bar were amazing. the room/bed were comfortable and the staff were super nice. would not hesitate to stay here again.

Partner

10/10

Exceptional

19 Aug 2025

Navnish

Great Location. We used it as a central spot to take trains to the scenic sites. Did a few day trips. Spent one day exploring Bern. Easy accessible, bus, tram, train and lots of food options around. Breakfast staff and front desk staff were excellent.

Leisure Family

10/10

Exceptional

10 Aug 2025

Angel

Services was excellent and convinien transportation is just across the Street of the Main train Station

Leisure Family

10/10

Exceptional

07 Aug 2025

Fabian

Clean, upscaled and well run property near the train station and close to the old the old city.

Leisure Family

2/10

Poor

01 Aug 2025

MAURICE

No A/c on the property… Is this really a 5star ?

Leisure

10/10

Exceptional

22 Jul 2025

Gurpreet

Bedroom was nice

Leisure Friends

10/10

Exceptional

08 Jul 2025

Dawn

This is my second stay at this hotel and I will always stay here when I’m visiting Bern. It’s a lovely true 5 star property and the staff are always so welcoming.

I would like to say a special thank you to Luca on reception for all his help yesterday and lovely conversation.

Business Self

10/10

Exceptional

02 Jul 2025

Mark

Wonderful place. Convenient location.

Leisure Partner

10/10

Exceptional

10 Jun 2025

Yun Seung

People are so kind especially Jaqueline.

Business_and_leisure Family

10/10

Exceptional

06 Jun 2025

Verified traveler

Center of Bern

Centrally located. They even parked our car, thank goodness since the train station next door is really busy.

Partner

10/10

Exceptional

06 Jun 2025

Gary

Fabulous stay thank you.

Leisure Family

6/10

Pleasant

20 May 2025

Daniel

Very overpriced for a hotel next to the train station, very noisy and not especially inviting area - with the spa closed and the room unbearably hot despite having the AC on

Leisure Partner

10/10

Exceptional

29 Jan 2025

Harveen

This is a spectacular property. I highly recommend it.

Business_and_leisure Partner

10/10

Exceptional

08 Jan 2025

Francisco Javier

Staff was amazing.

Leisure

10/10

Exceptional

25 Dec 2024

Aamir

Excellent service and location! Luxurious, spacious amd comfy rooms. Close vicinity to the Bern train station and shops. The spa was a great addition to our stay!

Leisure Partner

8/10

Excellent

15 Dec 2024

Shinya

Close by station

Leisure Partner

8/10

Excellent

03 Dec 2024

Chelsea

Lovely hotel stay in the center of Bern

Wonderful overall experience. The lobby is delightfully appointed with a solid bar. Nice wine list and cocktails. The rooms have a fantastic bathroom and comfortable bed. The only difficulty was getting the room to cool off at night. The thermostat only goes to 20C and there is no fan for air flow. So at winter they are keeping everyone toasty but a bit too much for my liking at night making it difficult to sleep.

Friends_and_family Friends

10/10

Exceptional

18 Oct 2024

James

Great location friendly staff!

Leisure Partner

10/10

Exceptional

25 Sep 2024

Simon

Very nice property with friendly staff. Room has small amount of water damage from shower overflowing.
Not their fault, but there is currently noisy construction right outside the room windows.

Leisure Partner

10/10

Exceptional

22 Sep 2024

Kurtis

Stunning first class hotel!

10/10

Exceptional

08 Sep 2024

Noranit

Beautiful hotel , love all the furniture and furnishings

Leisure Friends

10/10

Exceptional

03 Sep 2024

ANNA

What at gem in the heart of Bern! Perfect location that makes it possible to walk to all the main attractions and great restaurants. Staff is super helpful and accommodating! Highly recommend!

Leisure Family

10/10

Exceptional

19 Aug 2024

Daniela

Fantastic hotel, excellent service and staff.

Leisure Partner

10/10

Exceptional

13 Aug 2024

Weimin

Very central in the city and easy walking to major attractions. Room is spacious with rich decorative details. The hot drying rack in the bathroom is super convenient if you want to dry your swimming suits. The spa facility is a real plus to the stay for families who want to relax. Breakfast is superb as well in the famous restaurant with so much history there.

Leisure Family

8/10

Excellent

04 Aug 2024

Oleg

Hotel is good , good location as far as walking distance to old town etc . But it is located in busy street , and there were homeless nearby . Unfortunately during check in , we didn’t get a room we booked , which is suit with kitchen and lunch table for 4 , they put us in junior suit , same size , but rate down and no kitchen. That was a surprise…..But anyway …

Leisure Family_with_children

10/10

Exceptional

18 Jul 2024

Brian

Really loved this property. Staff were super professional and on top of it and place was very nice!! If i had to say anything that would a small problem was the noise. It was very loud outside at night and it was hard to keep the room quiet. But I still give it a 9/10 score despite that.

Leisure Family

10/10

Exceptional

16 Jul 2024

Gabriel

Volvería

Hermoso hotel muy bien ubicado con mucho servicio

Partner

8/10

Excellent

16 Jul 2024

Michelle

This hotel is absolutely beautiful and the hotel staff are lovely and professional. This hotel does not have air conditioning. “Controlled indoor climate system” does not equal air conditioning. I’m sure for most of the year, this is all that is needed but for our stay in July, it was not sufficient. The rooms were hot. We opened our windows at night but it was still hot and it is noisy since the hotel is near the train station. I highly recommend this hotel for a stay that is not during the heat of summer.

Leisure Family

10/10

Exceptional

16 Jul 2024

Dawn

Beautiful hotel directly facing the train station, staff were lovely, friendly and helpful. This truly is a 5 star hotel.

Business Self

8/10

Excellent

14 Jun 2024

Ken

Nice property but a little loud

Very nice property and staff. Roof deck is also very nice. A little disappointed there was no iron in the room nor air conditioning. Don't really need AC but the hotel is located across from the main square / train station and the noise from the street was very loud with the window open.

Friends_and_family Family

10/10

Exceptional

01 Jun 2024

Theresa

Fantastic stay, amazing service!

Leisure Self

10/10

Exceptional

03 May 2024

Khaled

Was very nice, comforting, prime location.
The main point disappointing me is there is no A/C.

Friends_and_family Family

10/10

Exceptional

25 Apr 2024

alberto

We had a great stay in Bern. The Hotel is excellent, great location, great service. The rooms are very elegant and well decorated, very spacious as well. Parking service is Aldo very good, a little expensive but very good.

Partner

6/10

Pleasant

23 Apr 2024

Connie

Not our best hotel

Asked for view with beautiful architecture, but got modern ugly city view. Room smaller than it looked in pics.

Partner

10/10

Exceptional

24 Mar 2024

Joel

Beautiful hotel in a great location. One of my favorite hotels

Leisure

10/10

Exceptional

15 Feb 2024

Verified traveler

Exceptional

Absolutely perfect place for a romantic stay in wonderful Bern.

Partner

10/10

Exceptional

24 Dec 2023

Mohsen

Excellent

10/10

Exceptional

18 Nov 2023

Verified traveler

Amazing hotel and service. Spa is small but very nice.

Partner

8/10

Excellent

03 Oct 2023

Georgina

It is truly a 5 star hotel. It is beautiful. The room a bit small but expected in Europe but the bathroom was huge, and I loved that! We loved our check in person his name was Gabriel from Argentina. He was so lovely and helped us out a lot on things to do around the area. Location was great!

Leisure Partner

10/10

Exceptional

13 Sep 2023

James

Excellent staff. Lisa at the front desk was terrific!

Business_and_leisure Partner

10/10

Exceptional

07 Sep 2023

Rupa

Located just outside the Zurich station. House keeping was very good. Front desk staff not so friendly or knowledgeable.

Leisure Partner

10/10

Exceptional

03 Sep 2023

AHMAD

Hotel location is perfect

Self

6/10

Pleasant

31 Aug 2023

Ram

Strong recommendation not to book this hotel if you anticipate hot, muggy weather, . Hello! climate change in Switzerland.! This hotel does not deserve five stars as it does not have air-conditioning. It is unrealistic in today’s climate environment to not have air-conditioning at a five star hotel. I was told there was climate control. all it meant was to cool the room was to turn off the heating -.that’s not the same as cooling. So it was quite uncomfortable to sleep. furthermore I found inflexibility when I tried to change my reservation because of the difficulty of sleeping. Obviously the hotel comes first and the guest second .

Leisure Partner

10/10

Exceptional

28 Aug 2023

Jessica

Everything you would expect from a 5 start hotel. Amazing stay.

10/10

Exceptional

26 Aug 2023

Yanrong

Luxury quiet and great location

Indeed a five star hotel! Renovated in2011. Still looks brand new!
Pro: everything is perfect in this hotel except the check in time.
Location is amazing. Right next to train station. Very convenient to go anywhere and it is in the center of everything!
Clean: hotel is amazingly clean. And most impressive is they clean the room twice per day—maybe I should not complain about check in time.
Spa: complementary for guests. Sauna and steam and very relaxing pool.
Quiet: the room we have is facing walls. No view. But unbelievably quiet! We can’t hear anything not even neighbors open doors. AC has no sound at all. It is next to train station but can’t hear any train sound.
Con: check in time was delayed for me. That is why I deducted one star. We were very tired after a long flight but could not check in at 2pm. So we waited until the normal check in time 3pm but still couldn’t check in due to not ready. When we stayed in a 5 star hotel in Spain last October, we checked in at 11 am upon arrival! Btw we checked out at 9:00 am to give hotel ample time to clean and make it ready for next guest. I think hotel should award guests who checked out early!

Partner

10/10

Exceptional

21 Aug 2023

yong

Good

10/10

Exceptional

19 Aug 2023

Natalie

The hotel is beautiful, and a wonderful location. It is adjacent to the train station, making it very convenient for travel to surrounding cities. The staff was helpful and friendly, the room was impeccable.

Leisure Family

8/10

Excellent

01 Aug 2023

Naimul

Staff was very friendly. Breakfast was good. The staff didn't inform us about the minibar. We got charged heavily for soft drinks and juices. For a 5 start hotel, I assumed those would be included and alcohol would be extras.

Leisure Family

10/10

Exceptional

28 Jul 2023

MESHARI

Excellent Hotel, super clean super Luxury. Super friendly staff.

10/10

Exceptional

24 Jun 2023

Tongalp

Very good hotel carrying old world charm and all modern amenities.

Business_and_leisure Family

10/10

Exceptional

22 Jun 2023

Kathryn

5 star experience at the Schweizerhof Bern & Spa

Leisure Partner

10/10

Exceptional

13 Jun 2023

Alexandra

The hotel is across the train station. Some people make a lot of noise at night

10/10

Exceptional

04 Jun 2023

Marina

Hotel was in great condition and staff very friendly and helpful. Our deluxe room was spacious, well appointed and comfortable. Location was super convenient, close to the train station and tram stops. Roof top terrace was a nice little oasis.

Leisure Family

8/10

Excellent

28 May 2023

Kris

Very clean. Close to train station. Friendly and professional staff. No complaints. Just something is missing as a 5 star hotel and can’t quite put my finger on it. Maybe the interior design in the rooms needs a makeover. It looks slightly dated. Also we didn’t have a hairdryer in our room.

Leisure Partner

8/10

Excellent

25 May 2023

Anna

The staff was terrific and tried to be helpful. I had some air conditioning issues and they tried to assist.

10/10

Exceptional

13 May 2023

Christine

This is the perfect base in Bern. The hotel is elegant with service to match. Located across from the train station it’s also super convenient. Would stay here again.

Leisure

6/10

Pleasant

07 May 2023

Bob

Very nice hotel and sweet staff except they didn’t give us the upgraded room we paid for through Expedia and were sold out of what we reserved but yet they charged us because we prepaid for the room. Also found out after we got there the hotel doesn’t have air conditioning in the rooms and it was very hot and stuffy and hard to sleep. Room had a lot of road noise from the traffic outside as well and not very soundproof. They also didn’t give us credit for the taxes we prepaid for through Expedia. Room service was mediocre in forgetting to daily update body soaps, shampoos and coffee bar with teas and sugar. For the price this hotel charges it’s missing what you pay for but staff is very polite.

Leisure Partner

10/10

Exceptional

31 Mar 2023

Anthony

It is a lovely property, in a super convenient area as well. Both the room and service are excellent. I would recommend this hotel without hesitation.

Business Partner

10/10

Exceptional

23 Dec 2022

Michelle

Beautiful hotel with wonderful spa. Location is across from train station, so easy to get around. Super friendly and helpful staff!

Leisure Self

10/10

Exceptional

09 Oct 2022

Alyssa

Loved this hotel. They are located right across the street from the train station and bus stations , which was very convenient. There were also quite a bit of shops around the hotel and easy walking distance to any restaurants. The only thing we didn’t like is how warm they kept the hotel at all times and you couldn’t turn your thermostat down further than 20°c.

Leisure Family

8/10

Excellent

02 Oct 2022

Dawn

Great Location

Great location for the train station - literally opposite, and walking around the Old Town. Reception staff were very efficient, friendly and helpful. Room was very comfortable, however I found it difficult to manage the temperature - couldn't get it cool enough for me...
Great restaurants within a few minutes walk.

Self

10/10

Exceptional

29 Sep 2022

Frank

Convenient location ! The Train station is only cross the street. It’s very easy to take train to Zurich Airport directly. It’s close to dining, shopping …..everything. And the services and facilities are the best. If I will be Bern again，I definitely will be back to this hotel again.

Leisure Self

10/10

Exceptional

22 Sep 2022

Paul

Cleanliness Friendliness

Leisure Family

10/10

Exceptional

22 Sep 2022

Yvette

Nicely renovated hotel, outside the train station and easily walkable to the Old Town; very friendly receptionists who gave helpful tourist information.

Leisure Partner

10/10

Exceptional

12 Sep 2022

Liza

Beautiful hotel, convenient location, very accommodating staff. Throughly enjoyed our stay ⭐️⭐️⭐️⭐️⭐️

Leisure Partner

10/10

Exceptional

25 Aug 2022

Farid

Love ❤️ love ❤️ and happy

Business_and_leisure

10/10

Exceptional

02 Aug 2022

Farhad

great location, clean, friendly and helpful staff. 10/10

Leisure Family

8/10

Excellent

31 Jul 2022

yu

Overall is good. Property is old but staffs are friendly and this makes big different.

Leisure Family

10/10

Exceptional

16 Jul 2022

abdulla

The reception and all the staff in the hotel are excellent and very upscale..the hotel is very clean and comfortable..thank you very much

Family

10/10

Exceptional

08 Jul 2022

luis

Amazing hotel everything perfect

Leisure Family

10/10

Exceptional

05 Jul 2022

Divya

Amazing place. Literally right across the street from the main train station, with restaurants, shops, and the Old Town all within easy walking distance. Clean modern rooms. Efficient friendly service.

Leisure Family_with_children

8/10

Excellent

16 Jun 2022

Charanjeet

Decent hotel but just an okay location next to the

Leisure Family

6/10

Pleasant

15 Jun 2022

Verified traveler

Great Property but Poor F&B

Gd location and great services across from the Moment of pick up at the train station. Room is clean and facilities and amenities were good. SPA facilities top-notch with good masseurs. However, found the gym a tad-small but good enough ifthere are no people.

However, all good things above been undone by poor F&B services at restaurants outlets which there was only one main restaurant Jack. This is where breakfast served and they have lunch and dinner for non hotel guest too. The overrated recommended outlet services doesn’t seems to be bothered about breakfast serving to their in-house guest and was keen to be preparing for lunch crowd. (910am) were make to feel hurried and a tact of “racism” was also felt from the treatment by the arrogant Manager. The small incident occur where we told the waitress than we have not finish but she has cleared all plates items without replacing while we have gone to the buffet line. At end of dining, the Manager who was earlier giving instruction and preparing other tables, we requested for our bill but was totally ignored. After 10mins another waitres walk over and ask what do we want - and we answer we would like our bill. And we ask who was the gentlemen, was told that’s the manager he stared wit a disgusted get out look. That’s it - we change all our plans from lunch , dinner and breakfast. As much as it was inconvenience but we ended up discovering a few gems near by like Mille sen, entrecôte and tot et moi the service was great

Partner

10/10

Exceptional

29 Apr 2022

Esther

Everything was perfect !

Leisure Partner

8/10

Excellent

06 Mar 2022

David W

This is a very nice hotel. As it is older the standard rooms are relatively small. It is very conveniently located right opposite the main train station, but as the trains are below ground, you get no noise from the trains.

Leisure Partner