Name: Best Western Plus Hotel Bern
Address: Zeughausgasse, 9, Berne, 3011, CH

10/10

Exceptional

27 Jul 2026

peter

I was greeted after a long day of travelling by the front desk host, Tobias, who recognized that I had been before and was a returning guest. I received the room. Had requested which was for quiet. The gym which is not attached to the hotel is less then 25 feet away and has everything if not more then you might find at a hotel-excellent for working out. I was able to enjoy the rooftop patio bar and the view is beautifully stunning given the convenience of staying in the same hotel. I found it comfortable and affordable to the extent I extended my stay.

10/10

Exceptional

27 Jul 2026

Archil

Clean room, great pkace, good breakfast

10/10

Exceptional

17 Jul 2026

Perry

Clean, modern, convenient (with a/C!!)

Partner

10/10

Exceptional

16 Jul 2026

Jon

Hotel is very centrally located in the old town, an easy walk with luggage to the station, and right on top of two large supermarkets, Coop and Migros. The excellent air-conditioning was much appreciated during one of the recent heatwaves.

The room was quite compact - we were told it was an upgrade to a business room - but it was fine for a night or two, with a refridgerator and TV.

Partner

8/10

Excellent

15 Jul 2026

Daniel

Rooms were small but fine. Clean. Great location.

8/10

Excellent

12 Jul 2026

Vivek

convenient.

10/10

Exceptional

10 Jul 2026

Duncan

Centrally located, this was a well-appointed, comfortable hotel which exceeded our expectations. It’s only shortcoming was most of the branding was “Hotel Bern” rather than Best Western. Once we worked that out, everything went smoothly. It was a great spot to base ourselves for exploring Bern.

Partner

8/10

Excellent

03 Jul 2026

Purvesh

The hotel overall was really nice. Our suite on the 6th floor was good but a little tight for 3 people. The a/c in the room was not getting cold. We had to get a fan. The vent in the bathroom did not work so it made the room even hotter. Breakfast was good and the location was amazing.

Family

10/10

Exceptional

03 Jul 2026

Yvonne

Excellent room, staff

Partner

10/10

Exceptional

02 Jul 2026

Alex

Easy to walk to from the railway station and central to all the things we wanted to do in Bern. Welcoming staff and a very tidy room.
We really enjoyed it.

Three things to note:
1. The shower and toilet are behind reeded glad that can't be fully covered by the room dividers - you're always going to be a little \"on display\" in there
2. The lighting provides ambience. It isn't bright.
3. A bottle of still water and a bottle of dialing water in the fridge every day! And lemon water in the foyer. Greatly appreciated in the heat!

Partner

8/10

Excellent

30 Jun 2026

Oscar Antonio

Clean room and hotel. Our room AC wasn’t working. The first night after we called from our room, we were told there was nothing we could do. The second night, we went to the front desk and there they stated it probably wasn’t working and changed our room. Much better!
The size is what is expected. Location is excellent to discover Bern by foot and or public transportation.

Partner

10/10

Exceptional

30 Jun 2026

Rebecca

This hotel was a great find in the heart of Bern! The room was spacious with a very comfortable bed and pillows. Air conditioning was a huge plus! The bathroom is spacious and had a great shower! The hotel is within walking distance of old town, with plenty of restaurants, shops and bars. You can easily explore the city on foot from this location, or by taking the tram. There is a tram in town that is super easy to take...make sure to ask the front desk for a free pass. There is no on site parking, but it is an easy walk to get your car.

Friends

10/10

Exceptional

21 Jun 2026

John

Very nice hotel in the middle of town. Had a great stay. Parking was a challenge as we arrived during the middle of a festival and most of the roads were blocked off so we had to use a very pricy parking garage.

Partner

10/10

Exceptional

17 Jun 2026

YE

Great location, 7 mins walk from the Bern train station, and 5 min walk away from the Main Street of the old town.

It is very helpful that they have front desk clerks throughout the day. (Nowadays, many European hotels have no clerks on site, which can be frustrating.)

Self

8/10

Excellent

10 Jun 2026

Dependra

Room is very small for two persons if you are travelling with luggage. Location wise it is good. You will get various dining options and transportation is accessible. Shower Gel dispenser was terrible you need to do 50 pumps to get enough gel very irritated. Overall 8/10.

Partner

10/10

Exceptional

24 May 2026

Douglas

Lovely area to stay in Bern. Easy access to the train station and old town.

10/10

Exceptional

24 May 2026

Colleen

Great location. Nice hotel!

Family

10/10

Exceptional

24 May 2026

William

The roof-top bar was great

Friends

8/10

Excellent

24 May 2026

Xinye

The check in experience was good . The location is quite convenient. At time of checking out we are confused if if was prepaid and if the breakfast was part of it. It was not a big deal since we traveled to several cities and booked quite early. The staff a mid age lady had stone face in dialogue and in all process not a smile . She should be scheduled to a customer service workshop to know how to smile and convey her message.

Partner

10/10

Exceptional

23 May 2026

Amanda

Such a beautiful hotel in an amazing location!

Partner

10/10

Exceptional

17 May 2026

moises

Excellent, Location, very clean and well maintain.

Self

10/10

Exceptional

10 May 2026

Joanne

Lovely hotel with a perfect location.
Enjoyed an afternoon drink in the rooftop bar.
Coffee machine and water supplied in the room. Lovely comfortable room. Very clean and well maintained.
Air con which is lovely and quiet.
I would recommend and would definitely stay there again.

Partner

10/10

Exceptional

08 May 2026

Rebeca

El hotel está súper céntrico en la parte antigua de Bern. Los cuartos son cómodos. El personal es simpático ( con excepción de la barra del ático.) El desayuno excelente y la comida del restaurante también muy buena.
Recomiendo muy positivamente este hotel.

Partner

10/10

Exceptional

22 Apr 2026

John Michael

This property is exceptional. The hotel staff were friendly and attentive. The room was very clean and so was the entire hotel. I can't recommend it enough.

Self

10/10

Exceptional

29 Mar 2026

LORA

Excellent location in old town, near train station, restaurants, opera house, transportation. Great breakfast! Friendly, helpful and multilingual staff.

Partner

8/10

Excellent

28 Mar 2026

Stephanie

Nice hotel, very central location not too far from train but a good 10 min walk, staff was nice

Leisure Family

10/10

Exceptional

26 Mar 2026

Sonia

Small but clean and quiet.

8/10

Excellent

30 Jan 2026

Vanja

Clean room, polite and professional service, comfortable beds and good sized/clean bathrooms. Also, the hotel location is impeccable.

I'm only giving 4 stars because:
1) the pillows were somewhat thin and not very easy to sleep on, and
2) there was an unpleasant odour at the front entrance to the hotel when we arrived and it stayed there for 2 days. Not sure what was causing it but I hope the hotel management takes care of it.

Otherwise, excellent stay, I would come back to this hotel any time.

Leisure Partner

8/10

Excellent

24 Dec 2025

Mandolin

We had a good stay here - the room was comfortable, the staff were pleasant, and the breakfast options were good.

Leisure Partner

10/10

Exceptional

07 Dec 2025

Ryan

Nice rooms, good location, and helpful staff.

Business Partner

10/10

Exceptional

06 Dec 2025

Emma

Great location within walking distance of the Bern train station. Lots of shops and restaurants to choose from. Hotel staff were friendly and the room was quiet and clean.

10/10

Exceptional

05 Dec 2025

Yilun

The location is perfect, less than 10 minutes to train station. Closed to all attractions, shops, especially the big supermarket next door. The room is bit small with combine toilet shower, but clean and well equipped. The staff is friendly and sufficient. Enjoy the stay.

Leisure Partner

10/10

Exceptional

06 Nov 2025

guy

perfect stay, the middle of the old city of bern. Very nice staff. Just be sure to know that while you can unload the bags in front of the hotel, the parking is a 5 min walk. The walk is easy and you walk in the most beautiful streets in the world- when we did day trips it was an amazing walk.

The hotel is right on top of the most beautiful COOP supermarket. Seriosuly the breads there are at the level of Thomas Keller bakery in Yountville(Bouchon) that we frequent a lot.

Walkable to everywhere. Ask for a room facing the cathedral and city hall -we saw both from the window and it was magical.

Dont miss the roof top bar - even just for the views, they have a fondue area for the winter which looks magical.

8/10

Excellent

26 Oct 2025

Pramod

The best thing about the property is that it’s centrally located. Reception staffs were polite and helpful. The breakfast was not good with very limited options,add to it is that it was poorly staffed and very unwelcoming ones. They didn’t provide a kettle in the room citing security risk !!! Overall average, only plus was that all sights including bhan was within walkable distance.

Leisure Family

10/10

Exceptional

11 Oct 2025

cary

The hotel is conveniently located near attractions and within walking distance of the train station. We used the hotel as a base to go visit other towns via train- Gruyeres and Thun. Then came back to see the sites and eat in Bern. I would recommend this hotel.

Leisure Family

10/10

Exceptional

29 Sep 2025

Patricia

Hotel seems centrally located to shopping and places of interest. The check in was easy, staff was friendly. The rooms were very nice and clean. The bed was comfortable.

Leisure Family

10/10

Exceptional

26 Sep 2025

Joel

One of our best hotel stays….staff was very helpful, rooms were wonderfully clean and comfortable and location is excellent! Highly recommend!!

Leisure Family

10/10

Exceptional

23 Sep 2025

David

Amazing location with awesome rooftop bar.

Leisure Partner

8/10

Excellent

20 Sep 2025

Rosalie

Facility was okay. Front desk staff were not friendly and welcoming.

Leisure Partner

10/10

Exceptional

18 Sep 2025

Mark

Very nice hotel with a great staff. The room is large and very clean and comfortable. The location is very convenient to all sites.

Leisure Partner

10/10

Exceptional

11 Sep 2025

Shawn

Toilet/shower area lacks privacy, but otherwise a beautiful room. Hotel is in a perfect location.

Leisure Partner

8/10

Excellent

10 Sep 2025

Maura

Fine

Leisure Partner

6/10

Pleasant

08 Sep 2025

Moritz

The rooms were clean but very small — you walk in and the bed is right there. Our window didn’t face the street but an inner courtyard directly across from neighbors’ windows, which made it feel closed in and lacking privacy.

Check-in was slow, and breakfast was not as good as we remembered. By the time you arrive (especially after tour groups), the buffet often looks picked over.

The worst part of the stay was the service at breakfast. One older blonde waitress in particular made the experience unpleasant. She loudly says “GUTEN MORGEN” at every guest as they enter, then chases after people for their room number. I understand she has to check, but her delivery is very aggressive and overwhelming for the morning.

She also scolded us when we accidentally walked towards a reserved table (we simply didn’t see the sign), and when she started explaining how the breakfast worked, we told her politely that we already knew since we’d been there the day before. She seemed annoyed, and the next morning, when we came in again, she mocked us by repeating verbatim what my mom had said the day before — “but you know already because you were here yesterday.” It came across as petty and unprofessional.

Between the tiny rooms, slow check-in, disappointing breakfast, and the unfriendly service, the stay was underwhelming.

Leisure Family

10/10

Exceptional

03 Sep 2025

LORA

Comfortable, stylish, clean, and a short walk to restaurants, cafes, shops, markets and Bühnen Bern (Bern Opera)

Leisure Partner

10/10

Exceptional

31 Aug 2025

Suzanne

Great stay. Great location.

Partner

10/10

Exceptional

27 Aug 2025

Sharon

Clea, comfortable and excellent location.

10/10

Exceptional

21 Aug 2025

Emma

The team was so kind and they were able to get us in earlier than anticipated for check in!

Leisure Partner

10/10

Exceptional

08 Aug 2025

Susan

Great location. We had a large room for three people. Nice room amenities.

Leisure Family

10/10

Exceptional

31 Jul 2025

Maria

Great central location in city of Bern. Wonderful hotel

Friends_and_family Family

10/10

Exceptional

31 Jul 2025

mahadev

Excellent

10/10

Exceptional

28 Jul 2025

peter

A great location and nice clean room. Lots of shops and restaurants and sights within easy walking distance. Great gym for use through an agreement with the hotel around the corner. My only disappointment was I arrived on a Sunday and the hotel restaurant and rooftop bar which looks like fun was closed on Sundays.

Leisure Self

10/10

Exceptional

23 Jul 2025

Martin

Perfect for old town touring.

Perfect location for touring 8 minute walk to the train station 3 minutes to the bus stop.
Helpful staff comfortable stay.

Partner

10/10

Exceptional

20 Jul 2025

Verified traveler

An excellent hotel right in the centre of Bern. A very nice room and good facilities

Leisure Partner

8/10

Excellent

16 Jul 2025

Simon

Good

Leisure Partner

10/10

Exceptional

11 Jul 2025

Jay

Excellent room other than location of room. Window into a middle tunnel.

Leisure Family

10/10

Exceptional

05 Jul 2025

Keith

This place had air conditioning which in Switzerland is rare. During their summer heatwave we felt comfortable here

Leisure Partner

10/10

Exceptional

04 Jul 2025

Kathryn

Great location, very quiet rooms. Would most def recommend and stay there again

Leisure Family

10/10

Exceptional

03 Jul 2025

ERIKA

My husband and I had a great stay in Best Western Plus Hotel Bern. Everything was great- clean room, bathroom was roomy, plenty of closet space, central location and the staff was awesome. We also enjoyed the morning breakfast. The hotel has a roof bar with beautiful Mountain Views.

Leisure Partner

10/10

Exceptional

30 Jun 2025

Shen

We stayed in this hotel for two nights. It is close to everything. The most important thing was the room has AC which is not every hotel has in Bern.

Leisure Partner

10/10

Exceptional

28 Jun 2025

Haleh

Very good hotel and close to everything

10/10

Exceptional

22 Jun 2025

Mira

Quiet, clean and a great location close to restaurants, sights and transport.

Leisure Partner

8/10

Excellent

15 Jun 2025

Ron

Parking is three blocks away and the AC is a joke!! It barely works and with the humid weather, that’s not going to work!

See other locations that have good working AC and parking that really works!

Leisure Partner

10/10

Exceptional

06 Jun 2025

Jennifer

1 night stay and the location was perfect to all attractions

Partner

6/10

Pleasant

29 May 2025

Malini

The property was at the centre of the old town. The r

8/10

Excellent

28 May 2025

Dr. Tracy Merrill

This hotel is both conveniently and inconveniently located-- it is very close to shopping and restaurants, but also very difficult to get to (with no on-site parking and many closed streets). Our \"views\" were of the other hotel rooms directly across, about 5 meters away. However, the rooms were clean and fairly comfortable. Very overpriced (but all hotels in Bern are).

Business_and_leisure Family

10/10

Exceptional

25 May 2025

Kim Choy

Excellent location

Leisure Partner

10/10

Exceptional

25 May 2025

Brita

Excellent location

Leisure Partner

8/10

Excellent

22 May 2025

Eloisa

Everything’s good.Did not encounter any problem!

10/10

Exceptional

22 May 2025

Frank

Great location, extremely quiet, clean, attentive servive.

Leisure Family

8/10

Excellent

16 May 2025

Dinuka

Nice hotel, very clean in new condition.

Leisure Partner

10/10

Exceptional

14 May 2025

John

Great location and you can walk from the train station.

Leisure Family

10/10

Exceptional

10 May 2025

Terry

Good stay. Central location.

Partner

10/10

Exceptional

02 May 2025

Kapil

I loved everything about this hotel except for the breakfast! Not very many choices in the breakfast and especially for a vegetarian! It was centrally located where should could walk and see all of old town! Bus station is hardly 100 feet.

Leisure Partner

10/10

Exceptional

30 Apr 2025

Aubrey

Best Best West

Best Best West I have ever stayed in

Business

10/10

Exceptional

16 Apr 2025

Landon

Quaint and so close to downtown. We would stay here again!!

Partner

10/10

Exceptional

10 Apr 2025

Dawn

The staff were friendly and the facility was very clean. Lots of dining options and shopping nearby.

Leisure Partner

10/10

Exceptional

09 Mar 2025

Richard

Rooftop ist Hammer

10/10

Exceptional

05 Feb 2025

Dipti

Great location and friendly service

10/10

Exceptional

27 Jan 2025

Sonia Wendy

Excellent service and a wonderfully clean lobby area
Thank you to team @Best Western Bern

Leisure Partner

10/10

Exceptional

14 Jan 2025

Shidrokh

Helpful staff and a very nice, clean hotel. Conveniently located close to the city center and just a short walk from the train station. Parking is available at the metro parking for €26 with hotel validation (from 5 PM to 8 AM). Overall, a clean and comfortable stay—highly recommend!

Leisure Self

8/10

Excellent

11 Jan 2025

Susan

Hotel Bern 1 night stay.

It was very clean. Everything is modern and worked well. The bed was comfy and we had no complaints . It has been rebuilt and refurbished behind an original facade to make the rooms as efficient both in terms of use of space and looking after. Only 8 mins walk from Central Train Station if you exit in the right place from the underground walkway at the

Partner

10/10

Exceptional

01 Jan 2025

Mil

Spacious and newly renovated rooms. Very clean. Central

Leisure Self

8/10

Excellent

01 Jan 2025

MICHAEL

Hotel Bern stay

The hotel is fine, very conveniently located. One thing that is not true is the parking - they do not have one. We did have an issue with hot water for 5 days in a row. They finally fixed that problem, but not the water pressure, which is almost non existent. They did give us free breakfast and took one night off the bill

Friends_and_family Family

10/10

Exceptional

30 Dec 2024

Lizhong

Wonderful stay overall. Convenient to everything and super nice staffs

Leisure Family

10/10

Exceptional

26 Dec 2024

Weiqing

convenient location, clean & helpful staff. room is quite small thou

10/10

Exceptional

22 Dec 2024

Pamela

Perfect Stay in the Heart of Bern

I thoroughly enjoyed my stay at the Best Western Plus Hotel Bern! The room was clean, comfortable, and well-equipped, with a cozy bed and plenty of storage space for clothing. The location couldn’t have been better—right in the heart of Bern's charming Old City, making it easy to explore all the sights. The breakfasts were excellent, offering a variety of delicious options to start the day. The staff were friendly and always ready to help. I highly recommend this hotel to anyone visiting Bern—you won’t be disappointed!

Self

10/10

Exceptional

14 Dec 2024

John

Really good visit

The Best Western brand name attracted me to this hotel. Finding the brand name from the street was a bit tricky. One this was sorted out, my stay was super.

Business

10/10

Exceptional

04 Dec 2024

Martin

Fully modern, updated historic hotel, close to all central Bern sites. Friendly, helpful staff. Excellent restaurant.

Leisure

10/10

Exceptional

25 Nov 2024

Christopher

This hotel was perfect for our stay in Bern. Very convenient for walking to all of the sites and museums we wanted to see. Parking at Metro was convenient and undercover. The area had had a deluge of snow before our arrival so any street parking was not possible. I would suggest booking dinner in advance as is was quite difficult getting in at the better restaurants in the area

Leisure Family

10/10

Exceptional

03 Nov 2024

Kitty

The first thing we figured out when we got there was that we did not have the right electrical adapters. Management provided us with two and only asked that we turned them back in when we checked out. Who does that nowadays! The desk was helpful and friendly at every turn.
The area was great as well. The is a market just doors down from the hotel and you can get almost anything you could need there.

Leisure

10/10

Exceptional

27 Oct 2024

Sean

Very central location with nice breakfast to start our day.

Business_and_leisure Partner

10/10

Exceptional

23 Oct 2024

Beverly

Greatrooftop bar, clean hotel in heart of old town

Beautiful hotel in the heart of old town Bern with easy walk to train station with luggage. Nice clean rooms - whole hotel seemed very clean and quiet. We really enjoyed the rooftop bar - views were amazing (part of the reason I booked this place). Great breakfast. I would stay here again.

Partner

10/10

Exceptional

21 Oct 2024

Slava

Fabulous place

Amazing hotel!!!

Partner

10/10

Exceptional

23 Sep 2024

Karl

Location: Perfect for walking to all thw sites. Nunerius restaurants and cafes within a very shirt walk. Room: Clean and perfect for a short stay. Staff: Very nice and helpful. Parkingbis off site but only a short walk away.

Leisure Friends

10/10

Exceptional

23 Sep 2024

Johanne

Nice area and hotel

Leisure Partner

10/10

Exceptional

22 Sep 2024

Verified traveler

We would come back again.

We had a wonderful time at this hotel. The restaurant was very good and located in the same hotel. We even got a free room upgrade and enjoyed the extra space.

Partner

10/10

Exceptional

19 Sep 2024

Mehnoosh

Excellent location and very nice hotel. Beautiful rooftop and very helpful staff. Close to train station and all the tourists attractions. Highly recommend this hotel.

Leisure Partner

10/10

Exceptional

19 Sep 2024

Carolisa

Great location, very clean, everything was good.

8/10

Excellent

16 Sep 2024

Naqi

Nice hotel good location.

This is a lovely hotel in the old part of Bern. So great location. Wish we could have stayed a bit longer. View from the window wasn’t great though. Also the twin beds pretending to be a double bed was not very good either as they were sort of moving.

Partner

8/10

Excellent

14 Sep 2024

Phillip

Good hotel , tight rooms

Excellent location, clean rooms, good breakfast, helpful staff. The window of the room is six feet opposite of the window of another guest room. You can see each other . So the windows have to be shut and curtains drawn closed . Right sleeping area. No desk in the room

Business Partner