Name: NH Bern The Bristol
Address: Schauplatzgasse 10, Bern, 3011, CH

10/10

Exceptional

23 Jul 2026

Atif

Great location. Great Staff. Great Room. Very clean, had all the amenities we needed. Great Bed, Great Pull Out Bed for a teenager. Great Desk. Nice TV for the couple of World Cup matches we wanted to watch. We didn't need the TV very often.
The staff were very helpful and fun to talk to.

10/10

Exceptional

18 Jul 2026

Marcella

The hotel was centrally located and convenient for many activities. The area combined both historical activities as well as dining, commuter shopping like grocery stores and food stores. The staff at the hotel were helpful and knowledgeable of the area.

Self

10/10

Exceptional

15 Jul 2026

Michael

It exceeded our expectations. Staff were helpful and very pleasant. Room was renovated, had excellent air-conditioning, and was spotless. Recommend absolutely.

Partner

8/10

Excellent

14 Jul 2026

Carolyn

The room was modern, spacious and clean. We also appreciated central air conditioning. The hotel's decor is a little odd - part art deco meets modern art, but the room was comfortable and we were only staying for one night. The location is very convenient to the train station and the old city. The staff was very helpful, and getting the free Bern transportation pass was useful.

Family

10/10

Exceptional

06 Jul 2026

Jamie

Staff was really lovely and helpful. The hotel was very nice and in an incredible location, close to everything.

Family_with_children

10/10

Exceptional

04 Jul 2026

reji

staff was veryhelpfull

Partner

10/10

Exceptional

04 Jul 2026

Caroline

Nous avons vraiment apprécié la proximité de la gare et la qualité du lit et chambre. Personnel à la réception sympathique. Air climatisé parfait.

Family

10/10

Exceptional

03 Jul 2026

Steve

Awesome air conditioning

Partner

10/10

Exceptional

03 Jul 2026

Carolyn

Staff was GREAT!

Friends

10/10

Exceptional

28 Jun 2026

Ingrid

super nice staff, rooms were updated and clean, great location close to everything but no parking on site

Family_with_children

10/10

Exceptional

27 Jun 2026

Michael

Staff, clean room. Bar, location

Friends_and_family Family

8/10

Excellent

26 Jun 2026

Rachel

Nice hotel in a convenient location very close to the train station. Clean with good air-conditioning, which was helpful as we were there during a very hot time. On a busy street with no view. We had a bit of an issue in which there was a citywide festival while we were there with a DJ stand literally underneath our window which pumped music until 2:30 AM. While we were told there was a festival in the city that weekend it was not made clear the level of disruption and noise this would create. While they eventually gave us a discount on our room, we would have stayed elsewhere had we known.

10/10

Exceptional

26 Jun 2026

Janice

Great location very helpful staff room was nice and big for 3

Family_with_children

10/10

Exceptional

24 Jun 2026

Sylvie

Super grande chambre tranquille. Excellent petit déjeuner.

Family

10/10

Exceptional

19 Jun 2026

Christin

Great boutique hotel with a fun, modern vibe. Perfect location for visiting old town and historic sites. Easy, short walk from train station. Comfortable and clean room.

Family

10/10

Exceptional

19 Jun 2026

Chad

Great location in the middle of the city center

Family_with_children

10/10

Exceptional

17 Jun 2026

abebe

A great place to stay at !!

Partner

6/10

Pleasant

15 Jun 2026

Rahul

The rooms was spacious and well furnished, although didn’t feel like it was very well kept. The biggest issue was the non-working air conditioning on a hot day. The hotel is on a busy street so sleeping with the windows open wasn’t possible because of the noise either. They were kind enough to give us a fan but it didn’t really work. 2 nights of terrible sleep!

Friends_and_family Family

10/10

Exceptional

13 Jun 2026

Todd

Excellent location and hotel. Room was large and nice bathroom. A safe area and close to so many. Staff is extremely friendly and helpful. Breakfast is great and good selection. Thanks for a fun stay!

Partner

8/10

Excellent

12 Jun 2026

Luis Manuel

Very nice and supportive staff. Rooms somehow small

Business

10/10

Exceptional

10 Jun 2026

LORA

The Bristol was very conveniently located in Bern inner city near the train station, Bern Bahnhof and all the shops and cafes of the old town. The room was spacious by European standards. Very comfortable and staff friendly and responsive. Breakfast was excellent.

Partner

6/10

Pleasant

07 Jun 2026

vladimir

I booked a standard room for two. What exactly is a standard, expensive room in a 4-star hotel like? It's small, but that's not the most important thing. One side of the bed is practically pushed up against the wall with the window. That means there's no access to the bed from one side, not to mention a bedside table where it would be nice to put a phone, water, or anything else. And if you need to get out of bed at night for any reason, you'll have to climb over the person next to you or get up together. We didn't even bother considering the other \"perks\" of this room. Such rooms are supposed to be for single occupants, not for a couple. When we expressed all this at the reception desk and asked to change to another room, we were assured that all standard rooms are like this, and if we wanted something different, we'd have to pay extra, which we did, as it was impossible to stay in such a room. The room we got was a little larger, and thankfully the bed was accessible from both sides, but it didn't have anything other than a coffee maker to qualify as a 4-star hotel. On the plus side, the hotel is very well located, in the center and close to the train station. Breakfasts were decent. If anyone does decide to book it, they'd be looking for a room other than the standard room, but I'm sure you can find a much better hotel.

Friends_and_family Family

10/10

Exceptional

05 Jun 2026

Xiaolu

Best location in downtown, easily walk to all major attractive site.

Family

10/10

Exceptional

31 May 2026

Ben

Pretty room, extraordinary friendly staff, great brekkie

Self

8/10

Excellent

28 May 2026

helen

Air conditioning did not work in the other rooms. I had three rooms as soon as not working any other rooms no matter what we tried. You didn’t talk with the staff. Got a little warm during the day work out for Cell is very limited. Staff was very pleasant hotel was very clean

Friends

10/10

Exceptional

24 May 2026

Doreen

This line of properties have all been great. They are clean, the staff is nice, the rooms are comfortable and the breakfast bars are abundant. After our first stay at this brand, it was the name I continued to look for during our travel. They were all centrally located to public transportation and tourist sites, local events, and beauty.

Partner

10/10

Exceptional

19 May 2026

Valerie

Excellent breakfast …variety and everything was presented well. Looked forward to breakfast every day.

Partner

10/10

Exceptional

18 May 2026

PENG-FEI

服務人員非常友好，樂於助人！離車站8分鐘就到～以後我還會再入住

Family_with_children

4/10

Poor

15 May 2026

Tara

This hotel definitely left something to be desired and I definitely don’t think it meets the mark for a 4 star hotel. My room shower looked nothing like the photos and was very outdated compared to what was advertised. The room was very minimalist with nothing offered there either. Half of the lights in the room weren’t working. They give you a sign to put on your door that says “skip the room clean and we’ll slide a drink ticket under your door”. They did not do that. If you arrive early before check in they won’t let you check in early and won’t tell you when your room is ready. Overall- experience was fine, but definitely seemed more like a 2 star compared to the multiple other 4 star similar priced hotels I stayed at in Switzerland.

Self

8/10

Excellent

12 May 2026

Michael

Room was supposedly a premium room but was small with minimal views of surrounding rooftops. Breakfast was decent but not outstanding. Bar was limited

10/10

Exceptional

09 May 2026

David

Great location

10/10

Exceptional

01 May 2026

Renee

Staff was very helpful and the hotel was nice and comfortable and good location.

10/10

Exceptional

01 May 2026

Rafael Tomas

Exelente servicio el personal super atento nos atendieron en español y en inglés
Buena ubicación

Family

8/10

Excellent

25 Apr 2026

Robin

Great location check in process with great and the stack was very helpful when we checked out in the morning and needed to leave our bags. Coffee maker didn't work I called several times to the front desk with no answer. Next call they answered and said they would replace the coffee maker but they never did. I am a person who needs coffee first thing in the morning so... That part wasn't fun but overall it was clean staff was friendly and the location was great!

Friends_and_family Family

8/10

Excellent

25 Apr 2026

Jake

Compact though well decorated and cozy With perfect location walkable to all of the major sites. Extremely close to the train station would say a 3 to 4 minute walk. Breakfast was average. Issues include the AC being inoperative however, a worker came to my room and attempted to troubleshoot and ultimately provided a fan which I greatly appreciated. Bed mattress was quite stiff/firm. Overall, a great stay and have they recommend if coming to Bern

Self

10/10

Exceptional

21 Apr 2026

jodi

Breakfast was excellent with a variety of choices.

Partner

10/10

Exceptional

15 Apr 2026

Donald

Clean hotel in the heart of Bern.

Partner

8/10

Excellent

12 Apr 2026

rajan

Very convenient location few minutes walk from the Bern Train Hub. Room fixtures and carpet is outdated. Staff is very helpful. Recommend for family stay.

Family_with_children

10/10

Exceptional

08 Apr 2026

Mary Ann

It was a quick check in and nice funky modern room for us. The bed was fantastically comfortable and that was the best feature we needed!

Partner

8/10

Excellent

07 Apr 2026

Maggie

Convenient location for walking around Bern and walking from train station. Small rooms!

Partner

10/10

Exceptional

06 Apr 2026

Launa

I loved everything about this stay. Excellent location, super helpful and friendly staff, superbly clean and the room was a great size and peaceful.

Family

6/10

Pleasant

06 Apr 2026

Maksim

Room was quite small, but pretty.
Breakfast was really good.
Cleaning wasn’t really good, we have also received dirty towels. Coffeemaker leaks a bit.
6/10 to summarise our experience

Family

4/10

Poor

03 Apr 2026

Ashish

Ridiculously small sinks in the bathroom.

Self

8/10

Excellent

30 Mar 2026

Amy

The bathrooms sink did not drain well, so I asked them to fix it.They poured in something to make it go down faster. But that did not work. So I had to ask them to look into it a little bit better the next day. The fridge is not used to keep items cold.

Family

10/10

Exceptional

09 Mar 2026

Melissa

Amazing staff and wonderful stay

Friends_and_family Family

10/10

Exceptional

05 Mar 2026

Mark

Wonderful stay for 3 days! Amazing staff. Loved the many options for breakfast. Bed and work area were great. The closest hotel to Bern’s main train station was a very important part of my stay. Only 5 minutes or less to walk to the down escalator!

Self

10/10

Exceptional

01 Mar 2026

Donald

The hotel was clean and comfortable. The rooms had everything to make our stay beautiful. The hotel staff was helpful and friendly

Friends_and_family Family

10/10

Exceptional

15 Feb 2026

Steven

Good location, very central. We had a big room with a balcony. Friendly staff and the lobby/bar area was nice. Recommended.

Partner

8/10

Excellent

19 Jan 2026

Vladislav

Our room was clean, service personnel is polite. One negative thing is that I got dust al

10/10

Exceptional

04 Jan 2026

Alex

really great hotel

Partner

4/10

Poor

02 Jan 2026

Nir

Tons of noise starting at 6 AM in the hallways and outside from the cleaning crew, slamming doors, car getting in and out, etc. Old carpet in the room with the stains and dirty walls.

8/10

Excellent

27 Dec 2025

Sue-Anne

The staff were very attentive

Friends_and_family Family

10/10

Exceptional

27 Dec 2025

HEATHER

Clean and courteous

10/10

Exceptional

21 Dec 2025

Anthony

Central location, friendly and helpful staff

10/10

Exceptional

13 Dec 2025

Jamie

The hotel was clean and a very cozy feeling. The staff were welcoming and very helpful. The location was great.

Leisure Partner

10/10

Exceptional

04 Dec 2025

Travis

Very helpful staff, great breakfast and spacious rooms

8/10

Excellent

03 Dec 2025

Jacqueline

Lovely staff, spotless, great breakfast, ideal location.

Friends_and_family Family

10/10

Exceptional

29 Nov 2025

fawn

Beautiful room, centrally located. We were lucky enough to wake to see the locals celebrating the Onion Festival. Best Onion Garlic. Bread I have ever had. The staff warm and welcoming

Leisure Partner

10/10

Exceptional

25 Nov 2025

Cyril

Clean central friendly

Business

10/10

Exceptional

24 Nov 2025

Silvia

Wonderful hotel, great location, friendly staff, well designed rooms

Leisure Partner

10/10

Exceptional

22 Nov 2025

Klemens

Nice solid short stay. Excellent location, quiet room.

Leisure Partner

10/10

Exceptional

03 Nov 2025

Guilherme

We were fine!

Business Partner

8/10

Excellent

16 Oct 2025

Joseph

We enjoyed our stay

10/10

Exceptional

15 Oct 2025

Gigi

Overall everything was very good

10/10

Exceptional

11 Oct 2025

ed

Excellent staff and a very rare sight a cousy hotel bar, ed nimmo

Leisure Partner

2/10

Poor

09 Oct 2025

ZARUHI

As someone who travels a lot, I can definitely say that this hotel doesn't qualify as a 4-star hotel. It's actually a 3-star hotel by all standards. The sink looks normal-sized in the photo, but in reality, it's so small that even a small person can't even wash their hands without splashing water all over themselves.

10/10

Exceptional

07 Oct 2025

Paul

Great location; Terrific restaurant, dinner and breakfast; friendly and helpful staff; good shower

Friends_and_family Friends

10/10

Exceptional

26 Sep 2025

Gentle

Loved this property for our first trip to Bern! The staff was very friendly, and the decor was super adorable. Very easy walking distance to everything in the old town, safe, clean, and the beds were very comfortable too. The showerhead was the most massive showerhead I’ve ever seen in a bathroom and it felt amazing.

Leisure Family

10/10

Exceptional

25 Sep 2025

Andrew

Nice bed, bedding and clean room.

Leisure Self

10/10

Exceptional

22 Sep 2025

Mary

Perfect location for train station and city centre.

Leisure Partner

10/10

Exceptional

20 Sep 2025

Daniel

Very conveniently los

10/10

Exceptional

11 Sep 2025

Melinda

Central location in Bern. The staff was incredible and very friendly and helpful. Seems to be a hot spot for after work businesses. The breakfast was very good and the Brie and jam on their delicious bread is second to none. My girls ran in the morning down by the river and the city seems very safe. Walkable to all of the things. We love this hotel and Bern. We were too late in the year to do the river swim, too cold, but if you travel in the warmer months put this on your list. The rooms were clean and had ample room for the 5 of us traveling. We used 2 rooms. The rooms had a little wear and tear on them but we would definitely stay here again.

Leisure Family

10/10

Exceptional

05 Sep 2025

Dave

Charming hotel in the center of the Old City.

Leisure Partner

6/10

Pleasant

22 Aug 2025

Sameer

The property was moving mattresses all day. Elevators blocked for guests. Almost got hit in lobby my mattress. Paid a lot of money to stay. Hotel is centrally located.

Leisure Family_with_children

10/10

Exceptional

19 Aug 2025

Elisabeth

The staff was extremely helpful.

8/10

Excellent

14 Aug 2025

Brian

The hotel and accommodations were great. Unfortunately we were here during a heat wave and the A/C was not working. Staff did make efforts to repair and even offered to switch rooms. The eventual solution was staff providing a fan and that made it comfortable.

Leisure Family

2/10

Poor

07 Aug 2025

Verified traveler

Avoid this hotel if you need it cool to sleep

The hotel advertises that they have air conditioning. There is an in room thermostat and a cooling system, but you are unable to get the temp of the room below 22/23*C, even when AC is set to 17.5*C for multiple hours with windows shut. If

10/10

Exceptional

30 Jul 2025

Sarah

Great place to land for exploration in Bern.

10/10

Exceptional

27 Jul 2025

Morgan

Very convenient spot for shopping eating and drinking

Leisure Partner

10/10

Exceptional

16 Jul 2025

Ray

Loving Bern!

Had a wonderful time. Everyone there was incredibly helpful with our all our concerns I.e. where to go, how to get there and dining options.

Partner

4/10

Poor

06 Jul 2025

Jennifer

Yikes!

The people working here were great, but we just completed 35 nights across 9 cities staying at 4 and 5 star hotels 80% were booked through hotels.com. This NH Hotel is NOT a 4 star hotel as represented by Hotels.com. The rug at the front door of the hotel was dirty and ratty. The walls and base boards in the room were extensively dinged and scuffed. There was mildew growing on the grout in the shower. The plastic seal at the bottom of the shower door was caked with nasty brown scum. I couldn’t tell if the indoor/outdoor type carpet was clean because it was a brown/green color and there was a strange oder in the room. And finally, when we arrived in the room, I went to use the bathroom and there was a p-bic hair sitting on the lid of the toilet. We were charged by hotels.com over $500 for the first night and I think over $300 for the second night. I felt lied to and taken advantage of by Hotels.com, but I want to make it clear that this hotel’s employees were wonderful.

Partner

8/10

Excellent

23 Jun 2025

Shalana

This hotel was perfect..no complaints. Great location and amenities. Was comfortable..really enjoyed staying here.

10/10

Exceptional

20 Jun 2025

Mei

Very nice on everything

Friends_and_family Friends

10/10

Exceptional

14 Jun 2025

Jobil

The amenities and member perks,were exceptional. In particular, the staff was really good.

Business_and_leisure Family_with_children

10/10

Exceptional

04 Jun 2025

Brendon

Bern Visit

The property is a short walk from the bus and train stations and very convenient to the old city. My stay was not very long but the hotel offered a free drink if I did not require additional housekeeping, which I felt was a great perk. The restaurant looked busy during business hours. The front desk staff was very attentive and helpful. The room was a little tight in size but ample enough as I was traveling solo; the bed was otherwise very comfortable. Would recommend to others.

Self

10/10

Exceptional

01 Jun 2025

Melanie

It was perfectly located and the staff was super helpful!

Leisure

6/10

Pleasant

01 Jun 2025

Bryan

Disappointing! I feel like I was bamboozled! This hotel should have a 2 Star rating at best! The reviews for this property were really good and I honestly can’t understand how! I had to double check that I was at the correct hotel. We traveled as a party of 8 in Switzerland for 12 days and stayed at 7 different hotels. We loved all of our hotels except this one. The host was not very warm upon arrival. There is no parking at the hotel so I had to park 3 blocks away at a casino. I was so surprised/disappointed when I saw our room! It was outdated, had multiple dings in the wall, and had stains in the carpet. The bathroom is super tiny and the bed was extremely uncomfortable. There was no air conditioning. We laid in bed and marinated in our sweat all night. The only redeeming quality of this hotel is that it is in a fantastic location.

Leisure Family

10/10

Exceptional

28 May 2025

Martha

We loved the staff at the Bristol and its close oocation to the train station.

Partner

10/10

Exceptional

19 May 2025

Ralph

Very quaint hotel with great service. Breakfast was continental and well supplied. The washroom was a little tight for me but was very usable. Close to the train station and lots of amenities like restaurants and grocery close by. A bit on the expensive side but everything in Switzerland is lol

Leisure Partner

10/10

Exceptional

19 May 2025

Helene

Excellent staff.

6/10

Pleasant

17 May 2025

Amanda

The rooms were a bit old and

10/10

Exceptional

10 May 2025

Diana

The location to the train station

Leisure Partner

8/10

Excellent

07 May 2025

Megha

The hotel was close to the train station. Walkable to attractions.

10/10

Exceptional

05 May 2025

Ewald

Lovely hotel in the most perfect location. Walking distance to the train station and right in The Old Town.

Leisure Family

10/10

Exceptional

04 May 2025

Steve

Staff was great, solid location. Small-ish room but it was nice and comfortable

Partner

2/10

Poor

28 Apr 2025

Christina

Would not recommend. Rooms in very poor condition. Damaged wall with large hole in wall, floor lamp damaged and inoperable with broken shade, dirty shower, torn rug, inoperable and poor room lighting. They covered a broken desk lamp with a tea set. Bathroom very poorly designed. More like a bad hostel or hospital room. Felt unclean and poorly maintained. We booked a premium room. Amenities were not as advertised. Claimed we had to ask for them. Couldn’t get any compensation because we booked through Expedia. Offered one free drink which was pitiful. Would not stay again or recommend. For our last stay in Switzerland it was sad and disappointing.

Business_and_leisure Family

8/10

Excellent

25 Apr 2025

Sharon

Friendly and helpful service-close to all the city sites in Bern-easy walking to everything.

Leisure Self

8/10

Excellent

20 Apr 2025

Navid

Excellent location in centre of Bern. The property is in good condition but the room decor is very corporate