Name: Goldener Schlüssel
Address: Rathausgasse 72, Bern, 3011, CH

8/10

Excellent

10 Jun 2026

William

Great location. Friendly staffs. Room is a bit small but it has everything you need.

Family

10/10

Exceptional

27 May 2026

Thanh

Friendly staff and good location

Partner

10/10

Exceptional

23 Dec 2025

Markus

Great little hotel in a very convenient location. Helpful staff, clean and modern rooms, good breakfast. Parking turned out to be pretty good as well, if you don’t mind waking up/down stairs to the nearby parking garage.

Leisure Family

6/10

Pleasant

06 Nov 2025

Steve

The room was kind of funky with a luminescent yellow wall that housed the washroom. We liked it! It was small, but had a fridge and even some nice amenities, like slippers. Sadly though, the noise outside the room was disruptive, even with ear plugs. There is a hostel nearby plus there was construction outside, across the street there at the end of October.

Partner

10/10

Exceptional

01 Nov 2025

Edwin

Clean, spacious room; friendly and helpful staff, great breakfast.

6/10

Pleasant

27 Oct 2025

Hee

Location is perfect. Staff were kind and friendly. But the bathroom was very tiny and there was a constant sewer smell from the bathroom and heard a water coming down in the pipes when someone using bathroom from upstairs. I was glad I only stayed one night there.

8/10

Excellent

01 Oct 2025

Pam

Room was clean but very small…. Breakfast was good and staff very nice

Leisure Partner

6/10

Pleasant

22 Sep 2025

Brian

Our room was surprisingly small, given the photos.

We had to go out and buy our own non-dairy milk (and other breakfast provisions), which we then left in the hotel kitchen. The hotel never thought to recompense us for this.

Partner

10/10

Exceptional

21 Sep 2025

Kimberly

Great location in the heart of the Old City and only a ten minute walk from train station. Room was clean and staff accommodating. Nice breakfast.

Leisure Self

6/10

Pleasant

18 Sep 2025

minerva

I recently stayed at this hotel and found a lot to like about the area. The location was excellent—very walkable, with plenty of shops and places to eat right nearby, which made it really convenient to explore and enjoy the surroundings.

However, the hotel itself was a bit rundown and not as clean as I would have hoped. While it was a decent place in terms of convenience, the maintenance and cleanliness definitely left a bit to be desired.

Leisure Friends

6/10

Pleasant

17 Sep 2025

Douglas

Welcoming. Old hotel restaurant in the heart of the old city. Great location.

Business

8/10

Excellent

09 Sep 2025

John

Great location. Very comfortable bed. Odd washroom area. Ok breakfast. No hot food. Hard boiled eggs, cereal, bread, croissants, yogurt, fruit, etc etc. Ask to toast your bread as no toaster to use. No AC, so if hot out, will be a problem. It was very hot in our room upon arrival. They provide a fan but with the room key functioning for electricity, once you leave the room fan shuts off. It did eventually cool down as we were there in Sept but keep that in mind.

Leisure Family

10/10

Exceptional

08 Aug 2025

Christine

Amazing! So central to everything in Bern. Staff were very helpful with all our requests and were happy to assist. Thanks for a great stay!

Leisure Partner

10/10

Exceptional

02 Aug 2025

Verified traveler

A lovely hotel in a great location! The service was tops!

Friends_and_family Family

8/10

Excellent

30 Jul 2025

Lori

Nice hotel, great location.

Rooms a little small, bathroom kind of like a cruise ship “pod,” but clean & good condition. Well located in Old Town. Lots of shops, dining, easy/walkable to local sights & transportation. Great location for access to day trips.

Friends_and_family Family

6/10

Pleasant

22 Jul 2025

Linda

Loved the location & the shower! Also the staff is nice and friendly. Overall did not like the room, It is a small room and was hot. The windows we needed to open but it was on the first floor so everyone across could
Look in. That was not convenient and uncomfortable. Sofa Chair was broken we couldn’t sit on it. Poor lighting only one switch for all or none. The bathroom has an etched glass you can see the shadow of the person showering so if you are with other family members it might be uncomfortable too. That obligated us to shower with the light off so our sillohoutte wouldn’t be seen. It was ok stay.

Leisure Family

10/10

Exceptional

19 Jul 2025

Adele

Great location

6/10

Pleasant

16 Jul 2025

Randall

We had a street facing room. The weather was very, very hot and all they could offer was a fan that squeaked and couldn't offer a replacement. We were forced to sleep with the windows CLOSED because the club across the street was playing loud music all night, outdoors under the arcade, and the noise of the (amplified) music and the people was unbearable. We were forced to choose between the noise or sweltering. We chose to leave the next day rather than spend a second night like that. This is not the fault of the ownership or staff (except for the condition of the fan), but people need to understand the conditions here before they book. Definitely ask for a room not facing the street.

Leisure Partner

10/10

Exceptional

16 Jul 2025

Anita

Really nice hotel, right in the centre of a vibrant area of town, easy access to transport links. Great dining and drinking to property area. Awesome service by staff and breakfast included in stay, would recommend hotel to friends and would stay again

Leisure Self

10/10

Exceptional

13 Jul 2025

Tula

Great location, would recommend

Perfect location, very central. A few minutes walk from the bear pit and River Aare. About ten mins walk from the train station. Easy check in, comfy beds. The bathroom was a bit different but clean and usable. Simple breakfast with nice coffee. Great value and we enjoyed our stay.

Friends_and_family Family

6/10

Pleasant

13 Jul 2025

Verified traveler

This was a decent hotel. Nothing fancy. It was clean and great for easy access to the city.

Friends_and_family Family

10/10

Exceptional

11 Jul 2025

Rita

Loved that it was so centralized.

Leisure Family

8/10

Excellent

08 Jul 2025

Jeanette

Breakfast was included, this is both convenient & economical

Leisure Self

10/10

Exceptional

24 Jun 2025

Shawn

Location and included breakfast was excellent! Staff was friendly and even helped make a reservation at a s restaurant nearby.

Leisure Family

6/10

Pleasant

18 Jun 2025

Casey

The location was great - so close to sights and public transportation options, shops, outdoor markets, etc. The rooms are more basic than I expected. The bathroom is like a closet - no real privacy. They provide earplugs, which I thought was nice, considering how loud it is. Without air conditioning, you really need the windows open to get fresh air. I had to sleep with Bluetooth earbuds to drown out the noise from the restaurants below. We got the family room and I expected a little more space based on the website. The breakfast spread was very nice. Just pointing these things out for anyone who is a light sleeper or who needs cool air to sleep. The people were very nice and I can’t say enough about the great location.

Leisure

8/10

Excellent

18 Jun 2025

Michael

Very nice location. Because of this on the other hand very noisy at night.

Business

6/10

Pleasant

17 Jun 2025

Valerie

Disappointing stay as chosen because hotel restaurant appeared to have several gluten free options on the menu but they could not provide anything for my coeliac partner for breakfast

Partner

6/10

Pleasant

13 Jun 2025

Ivy

It's located in the old town. The property can have some improvements.

Leisure Family

8/10

Excellent

06 Jun 2025

lee

The room was clean and breakfast was nice except the room window was broken and cannot be open thus no proper ventilation but equipped with portable fan.

Leisure Family

10/10

Exceptional

29 May 2025

Timothy

Warm and friendly staff, convenient location. Standard room was a bit small, nicely designed modern bath but with just a shower and no tub. Breakfast buffet is a big plus.

Leisure Partner

10/10

Exceptional

28 May 2025

Kyle

Easy checkin. Great breakfast and very friendly and helpful breakfast server. He was very polite and helpful.

Parking is near in the garage and the hotel provides a great rate. Park the car and leave it. You don’t need it unless leaving town. Train station is nearby and perfect for a day trip to Zermatt.

Leisure Family

10/10

Exceptional

19 May 2025

Milinda P

Excellent

Leisure Family

10/10

Exceptional

17 May 2025

Bruce

Very nice!

Leisure Family

10/10

Exceptional

13 May 2025

Gary

Breakfast

Leisure Partner

10/10

Exceptional

08 May 2025

Qian

Good location

4/10

Poor

16 Apr 2025

Willy

The only plus point about the hotel was the location.

The buffet breakfast was limited to breads, cheese , yogurts. There wasn’t any warm food like scrambled eggs etc

The room wall was think and we could hear others people talking in their room.

They do not change towel daily and the hotel is kind of old.

Compared to all the other hotels I stayed in Switzerland , this was disappointing

Leisure Family

8/10

Excellent

20 Oct 2024

Judy

Great location but a very plain room. Breakfast was meager; the only eggs were hard-boiled and it seemed they kept running out of certain items like the mixed fruit.

Leisure Partner

8/10

Excellent

10 Oct 2024

Verified traveler

Comfortable stay.

Great located! The staff is friendly and helpful. Walking district to the train station (20 minutes). Close to restaurants and shops. Felt very safe during the day and night.

8/10

Excellent

27 Sep 2024

Tony

The property is very well located and you can walk to all attractions in Bern.

Leisure Family

10/10

Exceptional

23 Sep 2024

Unja

Great location and kind staff. The only negative was the EDM blasting from Friday night until 3 am Saturday. In contrast, Sunday night was VERY quiet and serene!

Leisure Partner

10/10

Exceptional

20 Sep 2024

Nigel

Excellent hotel right in the heart of old town Bern

10/10

Exceptional

10 Sep 2024

Steven

It is right in the center of action. We found parking 5 minutes away. The manager/owner was really nice talking to us.

Leisure Family

8/10

Excellent

07 Aug 2024

Maria Gabriela

We enjoyed our stay however no air conditioning which made it difficult to rest well at night. Excellent location.

Leisure Family

8/10

Excellent

26 Jul 2024

Debra

Hot in summer

This hotel is in a great neighborhood. So easy to walk around town and get to the train station. It was clean and they are eco friendly. My only complaint was it was so hot and they don’t have air conditioning. They provide small cooler that just made it muggy. I’m sure it’s great if it’s not the middle of summer. I would stay again any other months.

Friends_and_family Family

8/10

Excellent

20 Jul 2024

Gregory

We loved the location of this property right in the middle of the Old Town (Altstadt).
The young girl at reception was very friendly and helpful as was the young girl at breakfast. Loved that beakfast was included and it was delicious.

Leisure Family

8/10

Excellent

09 Jul 2024

Patrick

Very nice hotel/restaurant, enjoyed our stay. However, the pillows are terrible! They need to be replaced.

Leisure Family

8/10

Excellent

29 Jun 2024

Melodie

I enjoyed my stay, once I got there. Because its a small town, no car, one way street kind of place - Not too GPS friendly, its a little hard to find. Theres a couple of parking garages if you have a car. Make sure they communicate precisely which one gives you their hotel discount and how to get to it. Pain in the neck to park, walk back, go get your car to load up- the the little town of Bern is cute and the hotel was fine other than that.

Leisure Self

10/10

Exceptional

17 Jun 2024

Trevor

Super location, especially if you are not encumbered by arriving in a car. Unique!

Leisure Partner

10/10

Exceptional

12 Jun 2024

Terry

Conveniently located hotel

Centrally located hotel. Nice spacious room. Nice breakfast provided in morning. The restaurant is also open in the evening and the food was excellent.
Lots of restaurants and shopping in the area.

Self

10/10

Exceptional

09 Jun 2024

Patricia

Switzerland with Friends

Hotel was amazing. Perfect location and the area is amazing. Hotel staff were helpful. Wish we could have spent more time in Bern.

Friends_and_family Friends

8/10

Excellent

29 May 2024

Rommel

Good location

Leisure Partner

10/10

Exceptional

27 May 2024

Jim

Great location

10/10

Exceptional

25 May 2024

Bruce

Great location

Spacious room, comfortable bed, nice terrace. Weirdly translucent bathroom walls. Great location in the old town but still quiet at night. Get to the breakfast long before it closes because they run out of stuff.

Partner

4/10

Poor

25 May 2024

Monica

This hotel was very noisy and it was not comfortable

Leisure Family

6/10

Pleasant

25 May 2024

Shirley

Aweful smell of cigarette smoke even when window was closed. Breakfast was average. It has been overrated in certain travel guide.

Leisure Friends

10/10

Exceptional

16 May 2024

Junchao

The hotel is a charm and convenient!

Leisure Family

8/10

Excellent

14 May 2024

David

Overall a very nice property ideally located in city center of Bern. Would have given a 5 star had we been informed that the room we rented was a top floor room with a very low sloping ceiling above the bed which meant you had to bend over and duck to avoid hitting your head. Hard to remember when getting up in the middle of the night to use the bathroom. Sorry for the detail but thought you might want to know.

Leisure Family

8/10

Excellent

28 Apr 2024

Sonia

Hotel was clean, it was right downtown and walkable everywhere. Good breakfast and great staff.

Leisure Partner

10/10

Exceptional

27 Apr 2024

Robert

We stay two nights Very impressive with the condition and service, so we extend stay one more night.

10/10

Exceptional

17 Apr 2024

Elizabeth

Excellent, helpful, friendly staff. Very comfortable quiet room. Walkable to town center. Delicious breakfast.

Business_and_leisure Self

10/10

Exceptional

29 Mar 2024

Douglas

Nicely situated in an old part of Bern. My room was modest, but nice. Beautiful view of courtyard from window. Very nice and helpful staff.

Business_and_leisure Self

6/10

Pleasant

20 Mar 2024

Elena

Hotel needs some upgrades. It is a bit outdated. Also, The blankets are so thick and heavy that it is impossible to sleep under them. Breakfast was below average and service there was very poor.

Friends_and_family Family

8/10

Excellent

01 Mar 2024

Ge

The hotel is at the heart of old town Bern. It’s convenient to walk to everywhere.

Our room is a beautiful large room with a really vintage balcony. You get a great view of the old town buildings with red roof tiles, it was like right out of fairytale.

Breakfast was included which was really convenient. The selection was not huge but sufficient.

Despite our room being huge, the bathroom was small, and a makeshift glass divided room. It does not have real walls.

I enjoyed my stay here, loved the balcony view, and had a good time in Bern.

Leisure Partner

10/10

Exceptional

20 Feb 2024

Heily

Located in the center, ease access to public transportation, breakfast included and yummy, complemental tickets to public transportation, very nice staff. I highly recommended

Leisure Partner

10/10

Exceptional

28 Jan 2024

Haidar

The stay at this hotel was perfect !

Self

10/10

Exceptional

01 Jan 2024

Vicky

We thoroughly enjoyed our stay at Goldener Schlüssel hotel. The staff were friendly and helpful, the location was perfect for wandering around the old city of Bern and our room was comfortable and spacious, it even had a balcony that overlooked the nearby streets. I would highly recommend this hotel.

Leisure

8/10

Excellent

02 Nov 2023

Peg

Small rooms but clean and comfortable in the heart of Bern. Unfortunately, we were there on a day the restaurant closes so we were not able to dine with. Breakfast was good.

Leisure

10/10

Exceptional

13 Oct 2023

sudhir

It was a nice surprise with the place . It was so close to the Einstein house and other places to walk or take Tram. Even to train station it was easy by Tram. Hotel was nice, staff was very good. Breakfast was good with lot of options. Loved walking the streets and it was very safe even at night. Room was big enough for our family . Restroom was remodeled looks like but they forgot to put locks and should add more privacy to the bathroom . Would definitely visit again.

Leisure Family_with_children

6/10

Pleasant

07 Oct 2023

Verified traveler

Australian tourist

Initial room given to us was 32C, while outside it was only 23C. Curtains in the room were dishevelled and partly off the rod. The toilet was literally arms length from the side of the bed. We asked to change rooms because of the stifling heat. The duty manager was able to move us into a slightly cooler room and provided a fan. Breakfast was quite good though. All up disappointing for the price. I would not recommend this hotel.

Partner

10/10

Exceptional

29 Sep 2023

Robert

Great hotel in a great location

The hotel is well located within easy walking distance from the station and with lots of local restaurants and shops around it. The area is very popular with young people which makes it pretty noisy until around 1am. Breakfast was great. My only complaint is that the TV could not pick up English speaking channels and no-one at the hotel could fix it (so they gave me a slightly reduced rate). Otherwise it was a great place to stay.

Partner

8/10

Excellent

08 Sep 2023

Debora

The rooms are very clean and comfortable. The staff are friendly, knowledgeable and helpful.The location is perfect for central Bern and very close to trams and busses. The only down side was that the room was just above a sidewalk cafe. A party went on until 4.a.m. We had to close the windows because of the noise and smoke. Closing the windows made us uncomfortable with the summer heat as there were only fans and no air conditioner. I suggest you ask for a room that does not open to the street in summer times. Otherwise it was a perfect place to stay.

Leisure Family

8/10

Excellent

08 Sep 2023

BABAR

We stayed one night and really enjoyed the location. The hotel is in the middle of town on a street with many restaurants and shops (walking only street although cars can drop off passengers and bags). We really enjoyed walking through the city. Parking was very convenient a block away in a very large (and empty) parking garage with a discounted rate through the hotel. The room was large but bathroom was tight (it was a pod that had been added to the room). Since the hotel (and city) is on the older side, there was no air-conditioning. We used the fans provided in the room, which worked well as we were on the second floor. The only issue was that it is a very busy street with restaurants that are open late so we had to close the window both late at night and in the early mornings (many deliveries). The breakfast was in the restaurant on the first floor and was good. Overall we had a great stay and would considering staying again.

Leisure Family

6/10

Pleasant

10 Aug 2023

Odile

Almost everything good or very good but the additional bed was terrible uncomfortable. With this price is not normal. Bed very old and broken.

Leisure Family

6/10

Pleasant

08 Aug 2023

Tricia

Great location.

Leisure Family

8/10

Excellent

26 Jul 2023

Kimberly

We got in so late due to extremely late and canceled trains, wish we had more time in Bern, hotel is in a great location

Leisure

10/10

Exceptional

08 Jul 2023

Ravindra

The place is in the downtown. Near to everything - Train station, Tourist attractions etc. staff is very accommodating and friendly. Overall enjoyed my stay here with family.

10/10

Exceptional

01 Jul 2023

Heidi

I love how it is in walking distance to train station and is in the heart of history and the town. The staff was so kind and helpful. They even stayed open late for us. I think it is cool to say in oldest hotel in Bern, built in the 1500s I believe they said. You would never know it when you are in your room. Rooms are large, spacious, and modern. I loved how all 4 of us got our own bed in the room. If you stay on a weekend, be prepared to enjoy the night life or at least the sounds. Several restaurants are located on the street. Seems like the fun and popular place to be.

Leisure Family

6/10

Pleasant

30 Jun 2023

Richard

This hotel is well located in the old town of Bern. Unfortunately, that came at the expense of our ability to sleep, due to street noise!

Friends_and_family Family

4/10

Poor

12 Mar 2023

Pablo

Needs improvement

Needs improvement. Beds are uncomfortable, you feel the springs and the shower always emitted the sewer smell, never went away. Breakfast had good options and variety but everything was always cold. Staff was very friendly and nice.

Business

10/10

Exceptional

23 Dec 2022

GARY

Very clean. The restaurant was excellent!!!

Leisure Family

10/10

Exceptional

24 Oct 2022

Gina

Perfect location, staff was very friendly, room was spacious, clean, bed was comfortable, bathroom was adorable and loved the colored glass walls. Would definitely recommend and stay here again!

Leisure Partner

10/10

Exceptional

05 Oct 2022

Tatiana

The room was so spacious and clean, with balcony and great view.
It had everything we needed. The staff was very pleasant and helpful. Hotel is very centric, you can go walking anywhere.

Leisure Partner

10/10

Exceptional

10 Sep 2022

Elisabeth

Great place to stay. Breakfast was excellent. Staffs were friendly and professional.

Leisure Family

6/10

Pleasant

14 Aug 2022

Susanne

The location and staff are excellent, however the hotel is somewhat dated and lacks A/C,

Leisure Family

10/10

Exceptional

02 Aug 2022

Verified traveler

Nice stay in lovely Bern

Centrally placed in lovely old town of Bern, perfect for a short stay. Breakfast looked amazing, allthough I did not have the time to enjoy more than a coffee to go.

Self

10/10

Exceptional

28 Jun 2022

Sydney

Great place to stay. Location is amazing just a short walk to some major sites. Staff was friendly and helpful.

Leisure Self

10/10

Exceptional

14 Jun 2022

Jean Francois

old structure nicely renovated

Leisure Self

10/10

Exceptional

17 Aug 2020

Simon

Ace place. Lovely and helpful reception. Decent breakfast (although limited) and smart rooms.

Leisure Family_with_children

4/10

Poor

13 Aug 2020

Abel

Just could not sleep.

We did not sleep at all. The room was very hot when we arrived. The bathroom is some sort of plastic box inserted in the room. Not bad in itself, but not well ventilated and the room became very humid after our showers. The room gave on the streets where terraces at open most of the night and then busy construction work takes over. There was one pair of ineffective earplugs.
The room is not bad but if we cannot sleep, it's not a good hotel.

Partner

10/10

Exceptional

13 Jun 2020

Calatrava

Nice Hotel, new and stylish , nice restaurant , super convenient as location

Leisure Family

10/10

Exceptional

26 May 2020

Verified traveler

Best Bern experience

Great staff, amazing location at the right prices

Friends_and_family Family

6/10

Pleasant

26 Feb 2020

Richard John

Investments underway

Glad to see the hotel investing in its future with rooms being updated. They are in a great location. The investments will make it a very hood hotel.

Business

6/10

Pleasant

24 Feb 2020

maria

the toilet was too small and we could ear the noise and the hadow of the person in the toilet, there was no privacy. The breakfast was too small, no variety...

Friends_and_family Family

8/10

Excellent

11 Feb 2020

Joe

Good place. Nice people. Breakfast is okay. No hot foods.

Business Friends

10/10

Exceptional

31 Dec 2019

Verified traveler

Awesome!

It was amazing. Everything was perfect. The hotel is close to everything and they gave us a lot of good suggestions. The room was pretty nice!!!

Partner

6/10

Pleasant

30 Dec 2019

Verified traveler

Not clean

Hotel Goldener Schlussel had wonderful helpful staff but the hotel was rundown and not very clean. The carpets in the hallways were all torn up. Our bed was very uncomfortable.

Partner

4/10

Poor

08 Nov 2019

Verified traveler

Overpriced, with poor service

This hotel has a great location, but that's about it. I was given an extremely small room, with barely enough room to walk around the bed. To make things worse, the switch on one of the table lamps was broken, making the light flicker constantly. Then, I discovered that the shower drain was slow and the shower stall almost overflowed on everything. Fortunately I caught it, paused the shower for awhile, and completed my shower that way.

When I mentioned what had happened to the front desk, they said \"Oh yeah, we know about that.\" Nothing even close to \"Thanks for catching that and preventing the shower from flooding the whole floor.\"

On my two week trip, this was the most expensive and least desirable hotel that I stayed at. Not recommended at all, at least until the staff realizes that they are in business to provide service to their customers.

P.S. The breakfast was poor, too.

Self

10/10

Exceptional

29 Oct 2019

D Lynn

Wonderful place to stay

Everyone was very nice and accommodating. We had a beautiful, very clean room and bathroom with a super comfortable bed and wonderful balcony. the breakfast was delicious- yummy cappuccino too! We would surly come back! It was very easy to find by walking from the train station with 4 pieces of luggage!!

Partner

10/10

Exceptional

21 Oct 2019

Verified traveler

Clean and convenient. No extra frills but very comfortable and a decent breakfast.

Leisure Family

4/10

Poor

12 Oct 2019

Verified traveler

Good location in Old Town. However, when a hotel puts ear plugs on your pillows it signifies \"beware\" noise on the horizon. Spent four nights and each night was progressively louder because of restaurants below setting out tables street-side and playing loud music until 11:00 PM each evening. Rooms very small, distance between the end of the bed and the wall was less than 12 inches, no fridge, no closet...etc.

Business Self