Name: Holiday Inn Bern Westside
Address: Riedbachstrasse, 96, Berna, 3027, CH

10/10

Exceptional

18 Sep 2025

Abdul-Salam

the best

8/10

Excellent

01 Sep 2025

Joseph

The staff was very helpful and friendly.

Leisure Partner

10/10

Exceptional

04 Aug 2025

Jörg

Conveniently located within a big shopping and entertainment center.

Leisure Family

10/10

Exceptional

22 Mar 2025

Michael

Access to Bern Aqua facilitaties was great bonus.

A little bit out of old Bern but good transportation via train or tram.

10/10

Exceptional

18 Mar 2025

vicki

We enjoyed staying at this Holiday Inn. Their front office staff are great but Serena is amazing. Any question I had she answered thoroughly and she anticipated our next leg and had samples waiting for us to choose the trains we liked best and their departure times. It made it so easy to book the correct train and time. I asked if there was ice and she said no but got a bag of ice for us each day we were there. She went above and beyond everyday and never tired of us asking questions. She is a huge benefit to Holiday Inn. Her outstanding service makes me want to stay there every time we go to Switzerland.

Leisure Partner

2/10

Poor

26 Oct 2024

Kory

Overpriced. Very expensive

Leisure Partner

10/10

Exceptional

08 Sep 2024

Luc

Close to a big mall. Public swimming pool. Clean.

Leisure Family_with_children

10/10

Exceptional

13 May 2024

Eleftherios

The room was good. The access to the Aqua Park is a highlight. It's next to a mall so quite convenient if you want to do some shopping. Also not far for the city center, easily accessible by tram.

Leisure Family_with_children

8/10

Excellent

21 Apr 2024

Lukasz

very clean and comfy

Everything was great apart from that the aircon is not working very well, it was a bit too hot.

Business

10/10

Exceptional

06 Apr 2024

Brittany

Perfect Location

This was a great stay as we were traveling through Switzerland on our way to France. Amazing location, as the train station is right outside the door, and there is direct access to the mall for eating and shopping. The room was very nice and clean, and the staff are super friendly!

Partner

10/10

Exceptional

20 Feb 2024

Andres

Great place. Great swimming park

4/10

Poor

19 Nov 2023

Michael

Not worth the money

The first room shower drain didn't work and nearly floodwd the bathroom.

The 2nd room had no soap in the dispensers and the air conditioner was stuck at 25 C (very uncomfortable unless you like to sleep naked without blankets).
Staff was sympathetic but in the end nothing they ckuld do and was too late in the evening to change rooms again. Hotel manager reached out after comment sent to Corporate and insulted my ability to operate an air conditioner rather than try to remediate the issue. NOT worth the 200 CHF for the room, restaurant was really nice but expensive too. 80 CHF for 2 Chicken Caesar Salads and 2, 100ml glasses of wine.

Business

10/10

Exceptional

24 Sep 2023

Neil

What can you say. Got to be best place to stay. Got everything for everyone. Transport links are superb and free as part of hotel.
Having a mall next door awesome. And the waterpark, got to be best, love the salt water immersion pool

Leisure Family

8/10

Excellent

14 Aug 2023

alan

Decent stay

Hotel ok, rooms very small, ours didn't have the right beds on check in. Clean and tidy, can also use the pools and spa in the Westside resort which is really good- Bernaqua if people are interested, great for kids

Friends_and_family Family

10/10

Exceptional

07 Aug 2023

Andrea

Comfortable hotel with a perk!

Our family of 6 enjoyed staying at the Bern-Westside Hotel. It's comfortable, clean, and attached to a mall, and we received a 3-hour ticket to enjoy daily the Bernacqua Water Park located inside the mall. The kids and I had a blast! Public transportation to Bern’s Old Town is plenty and about 20 minutes. We recommend this hotel! PS: the only downside is that we requested foldable beds for our rooms to accommodate 2 children (16 and 11 years old) and the hotel staff said that it was not possible. When we got there, there were 2 foldable beds in two of the 3 rooms that we have booked. Thus, we booked unnecessarily the third room after the staff said that each room could accommodate only 2 guests.

Friends_and_family Family

10/10

Exceptional

05 Aug 2023

Claudine

Next to the Bern Westside mall and the train station. We had a wonderful stay and will definitely consider this hotel again if we go back to Bern. The train ride from main Bern station to Bern Westside is short. Definitely take advantage of the Bern visitor card the hotel gives you! Excellent location and the staff are sooo wonderful!

Leisure Family_with_children

10/10

Exceptional

26 Jul 2023

Natasha

Was a great stay for 2 nights. Had no clue we got access to the waterpark attached to the shopping Centre there so that was a bonus for the kids. Rooms were clean and quiet. Had an issue with a leak from our AC dropping onto the floor but staff were quick to offer us a change of rooms. She even found us in the restaurant to bring us the key and explain what happened. Easy parking in the shopping Centre lot underground as well. Definitely recommend.

Leisure Family

8/10

Excellent

27 Jun 2023

Shome

Good place to be

6/10

Pleasant

29 Jul 2022

Rohit

The highlight of our stay was service from staff. Everyone is really warm, welcoming and helpful.

Location is very convenient as just opposite a tram and train station.

Hotel has a tie-up with Bernaqua which is really nice.

Hotel is attached to a mall so ample options for food and drinks.

Pictures on Expedia were misleading and the standard room is very crammed especially if one need an extra cot. Even executive rooms are bit tired and design is awkward specially of the bathroom door. It’s impossible to not disturb everyone if there is a need to use bathroom at night or early morning; because the door is a sliding glass door which does not stop light and sound.

Leisure Family_with_children

8/10

Excellent

25 Jul 2022

Cinthya

I’m glad it includes the entrance to bernaqua! Even though the instructions were not very clear. I managed to enjoy the time there. Thank you all for making us had a wonderful time!

Leisure Family_with_children

10/10

Exceptional

06 Jul 2022

Jörg

Great location, close to public transportation

Leisure Family

10/10

Exceptional

30 May 2022

Ricardo

Excellent. Stay included free transportation during stay.

Leisure Family

8/10

Excellent

15 Aug 2021

Pierre

Bernaqua at your foorstep

We enjoyed excellent service and also a great location to visit Bern and benefit from the Bernaqua baths

Partner

8/10

Excellent

07 Aug 2021

Amir

מקום מומלץ

מלון טוב מאד, נותן שובר לתחבורה ציבורית, ככה שאפשר לחנות הרכב במלון לכל השהות. החנייה היתה 7 € ליום.
מקבלים גם שובר ל 3 שעות לפארק מים במיתחם, בהחלט נחמד מאד.

Friends_and_family Family

10/10

Exceptional

30 Nov 2019

Daniel

A great and extremely convenient place to stay ‼️

Unbelievably quiet room, very clean and the location is ideally situated for access to public transport and convenient shopping without having to step outside.
Get a map for the parking garage to find your way out, the validated pass does not open all gates! The bath towels are great for defoliation and if you are looking for a USB port in the room, let me know where to find one. My hint to you is: If you look for one behind the pictures on the wall, you will be done quickly, because there is only one small minimalist one. Other than that, I can highly recommended this hotel and I would not not mind staying there again if my relatives in the neighborhood have no room for me. It was a wonderful stay indeed!⭐️⭐️⭐️⭐️

Self

10/10

Exceptional

27 Sep 2019

Tammy

Excellent staff, speak English, close to tram station to get around. Parking was easy. The hotel is connected with the mall. Very convenient

Leisure Family

6/10

Pleasant

19 Aug 2019

Verified traveler

Convenient hotel

Quite friendly staff. The property has easily assess to both the shopping mall and public transport. The buffet breakfast had good selection of food and they were refill constantly. Unfortunately, the breakfast area was invaded by flys and while we were having the breakfast, we had to chase away the flys all the time. The hotel room we got had also an unpleasant smell.

Family

6/10

Pleasant

28 Jul 2019

Ana Leonor

good, expensive parking and expensive breakfast

Good for the money.
No parking and expensive, no breakfast and super expensive. you can buy at the local supermarket one block from the hotel.

Family

8/10

Excellent

17 Jul 2019

Verified traveler

Mostly good experience. They should say what the fitness center hours are explicitly: only when I checked in did it turn out that the pool only opens at 10 AM, so if you are on a business trip, there is no chance of an AM swim.

10/10

Exceptional

01 Jul 2019

Verified traveler

Gym, and the swimming pool with the spa. The breakfast was so good

Leisure Family

10/10

Exceptional

18 Jun 2019

Verified traveler

Very nice and clean room. Very friendly staff. The highlight is the access to the Westside swimming pool, which is a fantastic place.

Business Self

10/10

Exceptional

20 Apr 2019

Verified traveler

Restaurant manager is very helpful for all informations and care about details

Leisure Friends

6/10

Pleasant

08 Apr 2019

Verified traveler

The free entry to the aqua park was the only perk that made this stay memorable. Other than that, everything was extremely ordinary and mediocre

Leisure Family

10/10

Exceptional

25 Jan 2019

Fernando

Good hotel outside the city centre

Good hotel outside the city with a big mall attached to it

8/10

Excellent

16 Jan 2019

Fernando

Good business hotel

Very good hotel and service. but it's not in the city centre. You need to get a tram or train (15-20 mins). It has a big mall below the hotel

8/10

Excellent

13 Jan 2019

Verified traveler

A good accomodation

The hotel is lacking personality. Well organised, very clean room and public space but employees don't really engage with most clients.

Family

8/10

Excellent

08 Dec 2018

Libby

ALL WAS WELL EXCEPT THE BREAKFAST !!! COLD EGGS AND POTATOES

8/10

Excellent

14 Nov 2018

Dean

Nice hotel!

Airconditioning is ‘temperamental’, making the cooling down if the rooms ‘tricky’. Apart from that a great hotel, great staff and great value for money!

Partner

10/10

Exceptional

09 Nov 2018

Manuel

Very good

Excellent

10/10

Exceptional

30 Sep 2018

Verified traveler

Located next to a shopping mall and opposite a train station. 10-15 mins by train to the city centre. Staff were very helpful and friendly. Rooms were pretty spacious and comfortable. Would definitely recommend this hotel.

10/10

Exceptional

22 Sep 2018

Su

Great Hotel

The hotel was overall great and service was good! Even though it’s not located right smack in Bern, transport was readily available.

Friends

8/10

Excellent

10 Aug 2018

mike

Great priced hotel for Bern. Breakfast was good. Include public transport passes for the days we stayed. Best deal was free passes to Bernaqua. Amazing pool/water park connected to the mall

Family

8/10

Excellent

08 Aug 2018

Felicien

Great business and family hotel

Location is great if you are after local shopping as the venue is adjacent to a shopping center. The Gym is also very large as it belongs to adjacent water park. With access included in the stay.

10/10

Exceptional

05 Jun 2018

Manoj

Family friendly and quite place

Our stay was good, quite place with nice location. Connected to Westside mall and access to all Tram and Metro with 2 minutes walk. Good breakfast. Hote provide free access to local transports. Overall nice stay super cool free access to waterpark inside Westside mall.

Family

10/10

Exceptional

18 Dec 2017

Falak

Family road trip

Amazing stay. Great staff and great breakfast.

Family

6/10

Pleasant

23 Oct 2017

Lissa

Nice staff, terrible room design

It was nice that the staff provided free transportaction tickets for us to se their buses and trains within Bern.
But the bathroom design was awful. The sliding glass door didn’t close, it was only partially frosted and anyone that you are sharing the room with can see you showering and using the toilet. The door was not soundproof either! The shower itself was only half glassed so water would go all over the floor.

10/10

Exceptional

25 Sep 2017

jay

excellent

We really enjoyed our stay. because of other committment we couldnt explore everything but overal this hotel is very covenient for shopping and to travel around.

6/10

Pleasant

30 Aug 2017

Verified traveler

Budget Hotel in a good location

The hotel was fine but carpets need a clean. There was some smell in the room. The staff at the hotel were friendly and very helpful.

10/10

Exceptional

25 Aug 2017

Gary

Just outside Berne

Stayed to watch an ice hockey game with my 14 year old son, chose hotel as it is next to a mall and water park/spa and didn't disappoint
The hotel provide free passes to the aqua park and IRS great fun but also really relaxing and very cool
The mall is ok, the location is great as it's at the end of the tram line making it really easy to get into the beautiful town

10/10

Exceptional

27 Jul 2017

Christopher

A good place to be

This was a great place and the cost was good. Excellent breakfast.

Partner

10/10

Exceptional

23 Jun 2017

Verified traveler

Perfect location

We liked everything about this Holiday Inn. Right on the train and mall.

8/10

Excellent

03 May 2017

Rina

Great convenient hotel!

We stayed in this hotel for 3 nights and loved it! It has good facilities,cleanand functioning.Loved location and convenience of getting to the centre of Bern.

10/10

Exceptional

24 Oct 2016

Katie

Convenient and loads of fun!

Easy to find. Right at the end of a streetcar line - never more than 7 minutes to catch a ride into the heart of the old city. The hotel gives guests 3 hours free in the water park in the mall that it is attached to - and it is hufe and amazing!!! For adults too - heated pool with a lazy river in it! The breakfast was really nice too!

Family

8/10

Excellent

08 Aug 2016

DR N GUDE

excellent transport facilities

very helpful staff and informative, good location, easy commuting to city, good food and clean rooms, good facilities for price.

10/10

Exceptional

31 Jul 2016

Verified traveler

Great place to stay to see Bern/Switzerland

I highly recommend this hotel. The room was very clean and pretty modern. No complaints about service. The hotel's location is right across from the train station, and trains every 15 min will take you to the main train station in Bern. It's really easy to access Bern from here, or connect to other trains to take day trips to other cities, especially Interlaken and the Berner Oberland. The hotels Interlaken / Berner Oberland were too expensive, so we stayed here for a much lower price and used our rail passes to take day trips. Highly recommended!

Family

10/10

Exceptional

25 Jul 2016

Chloe

Definitely recommend

Beautiful view, very helpful!! Would definitely visit again!!

Family

8/10

Excellent

02 Jun 2016

Frederick

Good value. Adjacent to mall and spa. Clean, comfortable, and close to train and tram. 10 min train to main train station. Only frustration was free wifi was spotty at best.

Family

10/10

Exceptional

09 May 2016

Rosemarie

Make sure you get what you asked for

Initially, we were disappointed right at room entrance. I had requested a room with a BATHTUB and we were given a room with a shower. This was requested at my initial reservation under Hotels.com. I had also asked for info on parking which wasn't available on their website. No one returned my email for the parking info. When we called front desk about the shower vs. tub, they made a big deal about \"upgrading\" us to accommodate my wishes. No upgrade would have been necessary if the room reservation was handled correctly from the beginning. They were very 'wordy' about how they were going out of their way to 'make you happy' (her words). Anyway, when we finally got to the correct room, it was very nice. Clean, comfortable, big tv screen with lots of choices, a mini bar (which we remove all their stuff and put in our own drinks to refrigerate) and rolladen (window shutters) that we could regulate during the day to take a nap. Great plus.

Family

4/10

Poor

30 Dec 2015

sodissapointed

small smelly overpriced room. disappointed \n

the room was significantly overpriced. for almost 160 EUR we were put in so called four star hotel room, that has a bathroom (and toilet!) separated by a sliding piece of glass that was put in place of doors. if you are looking forward to coming back to the hotel after a romantic dinner and listening and watching how the person staying with you is using the toilet this room is for you. otherwise AVOID!!! I still cannot get my head around the fact someone can design room like this in what I thought was civilised country.

6/10

Pleasant

07 Sep 2015

Nasser Abdullah

was ok but some services were missing
01 ) No Refrigerator in the room
02 ) No luggage service for gusts

Family

6/10

Pleasant

05 Sep 2015

Nasser Abdullah

Was good but still some services were missing ,Such luggage bringing .
Other things was refrigerator is not available .

Family

8/10

Excellent

14 Aug 2015

YUK SHAN

Nice and Convenient Hotel

Nice and modern design hotel. Friendly and efficient staff.
Room is very clean and comfortable. We are impressed by the nice window scenery in our room.
Nice restaurant for breakfast but there are many houseflies around and we feel annoyed.

Family

4/10

Poor

01 Aug 2015

arshad

awful

it was our worst experience staying in bern holiday inn.Aw

Family

8/10

Excellent

27 Jul 2015

Enrique

Good Alternative to stay in the Bern Area

The hotel is beside a train station on the west side of the city but they provide day passes for public transport to reach downtown (10 minutes by train and 20. By tram). A mall is next door with restaurant options and the hotel provides access to the pool and fitness center.
The restaurant is good and the breakfast buffet is ok, although they ran out of foodoptions one day and didnot replenish.

Family

8/10

Excellent

26 Jul 2015

Verified traveler

not for 4!

we booked over the phone, and the hotel confirmed that they would be able to accommodate 4 people. However the rooms only sleep 3. Stayed there 4 nights,was very uncomfortable. Had to sleep sideways to adjust. One night just slept on the floor!

Family

8/10

Excellent

03 Jul 2015

Verified traveler

Perfect location with amazing staff

We loved the helpful staff, free use of water park, the location, the free train passes, and cleanliness of the hotel. We would stay here again on a return visit.

10/10

Exceptional

19 Jun 2015

adamya

Simply the best for a short stay or a transit

Partner

8/10

Excellent

09 Jun 2015

Verified traveler

Easy Place to Park & Stay

This hotel was handy to park the car and catch the train into Bern which was complimentary (downside was parking was 25CHF/day for the convenience) it is also situated next to a large shopping centre which is handy

6/10

Pleasant

06 Jun 2015

Joerg

Holiday Inn Bern West

OK, no problems but the beds are to hard.

10/10

Exceptional

03 Jun 2015

Shou-Heng

Nice hotel with good service and location

The hotel was great in overall. The price is reasonable and location is really close to the train station. It takes less than 10min to get to central Bern with free ticket provided by the hotel. The service was nice they gave us an upgrade because of our honeymoon.

Partner

10/10

Exceptional

22 Feb 2015

John

Good hotel for transport connections

A friend and I travelled to Bern for a football match and this hotel suited our needs well. Although out of town it is located at a tram terminus and mainline train station. The journey to the centre of Bern is 25 mins by tram and 6 minutes by train. Services are frequent and the hotel (in common with others we believe) gave us a free travel pass for all transport systems in the city.

8/10

Excellent

02 Jan 2015

Grant

Mall, foodcourt and pool complex at your doorstep.

Great stay for our family of 5. Only 10 minutes by train (stop outside hotel) to central Bern. Massive shopping mall, foodcourt and pool complex with complimentary access at your doorstep.

10/10

Exceptional

26 Nov 2014

ASMT

Awesome stay

Easy 6 min train to been city, not a problem at all. Kind of nice being out if the centre city.

Partner

8/10

Excellent

22 Nov 2014

AK

Convenient and comfortable hotel

The room is modern and comfortable. The location is good, next to tram station and a shopping mall. Around 20 min. tram ride, I can reach the old town which is the city center for sight seeing, visiting museum and shopping.

10/10

Exceptional

04 Nov 2014

Verified traveler

25th wedding anniversary stay november 2014

We had a really lovely 25th silver wedding anniversary stay at this very friendly hotel. Staff very kindly upgraded our room to executive and offered us a free drink to celebrate our anniversary. Room was clean, and tidy and contained everything you would need for a comfortable stay. Located to the Westside shopping centre for excellent shopping and entertainment complex. Trains and tram run every 10-20-minute from right outside hotel into the centre of Bern. Would recommend for families with older children, probably nt for young children though.

Family

8/10

Excellent

08 Oct 2014

david

A BOUTIQUE HOTEL

IT WAS INTERESTING TO STAY AT THE HOTEL PORTION OF A COMMUNITY CENTRE PROVIDING SHOPPING AND RECREATION IN A SINGLE ARCHITECTURAL COMPLEX DESIGNED BY A STAR ARCHITECT. THE HOTEL WAS NEW AND WAS WELL PRICED BY BERN STANDARDS. THE ROOMS WERE GENEROUS IN SIZE AND WITH MODERN FINISHING. SINCE THE COMPLEX IS SEPARATED FROM THE NEW HOUSING AREAS, TOURING THE INTERIOR IS WORTH WHILE BUT BEFORE GOING ON TO VISIT THE DOWNTOWN OF BERN.
HAVING ARRIVED BY CAR, WE WERE NOT ABLE TO MAKE USE OF THE FREE RIDE TICKETS TO THE CITY CENTRE.

Partner

8/10

Excellent

27 Sep 2014

Verified traveler

The hotel was good in every respect - ease of access to city centre, near good eating place etc. The only thing I did not like was the fact that the bathroom had a glass door - this is fine if a couple are staying in the room, but not so good if you have a third person with you in the room. The hotel is very good for a city break. Overall I would say a good place to spend a night or two.

10/10

Exceptional

07 Aug 2014

JP Gonzalez

Excelent option for visiting Berna

The hotel is located in a surrounding neiborhood of Berna but it have in front of the door a train station and a city trolley that take you to Berna Downtown in 20 minutes. The hotel provide the tickets for the trolley so it works very conveniently. It is located inside a shopping mall so it make the location convenient for shopping travelers. Inside the shopping mall there are a water park that is the best surprise. The hotel provided free entrance to the water park. It was very funny in special for my teen agers. Breakfast was very good in the hotel.

Family

10/10

Exceptional

22 Jul 2014

Verified traveler

Very nice hotel, reasonably priced (for CH)

Hotel was very nice, especially the room-specific thermostat. It's a bit away from the downtown area, but it attached to a mall with a waterpark. We were pleased to find out that passes to the waterpark were available for free at the front desk. In all, we were very satisfied with the accommodations for the price.

10/10

Exceptional

18 Jul 2014

Verified traveler

Convenient for train travel

Hotel staff was very helpful.

10/10

Exceptional

14 Jul 2014

michelle

Repeat visitors!

Enjoyed everything about this hotel. This is our second visit in recent months - this time to see Bern city itself. The last time, we enjoyed the hotel, mall & pool so much...we never actually left it!

10/10

Exceptional

08 Jul 2014

Verified traveler

Fantastic service

Donated to us tickets for public transport Bern. Very friendly.

Family

8/10

Excellent

04 Jul 2014

FB

HI Brunen (Bern) Westside

Not as seemless as last Fall's first stay. Additional \"tax\" charge on checkout of 68 CHF. Beds hard. No English speaking clerk on checkout. Extremely convenient to train stop, and a short 10 min ride to HBf (main train station). If you take the red trolly train, it is only 15m to HBf. The HBf is the hub to get anywhere in the city. There is a grocery store in th HBf, and one in the West Side Mall adjacent to the hotel. Very convenient. I'd stay there again.

8/10

Excellent

02 Jul 2014

Verified traveler

Good Place to stay

it's vary convenient: located in shopping center and train station (7 mins to central station by S train). (Hotel provided us day passes for public transportation). it's clean, likely new. But we got a problem to change the room temperature - it's not easy for me to use its thermal control - maybe just my room.

8/10

Excellent

19 Apr 2014

SY

Comfortable hotel but not for tourists

Nice clean rooms, was a comfortable stay, however I feel its not quite suited for tourists intending to experience Berne at its fullest in a short time as its 10 mins away by train.

10/10

Exceptional

10 Apr 2014

Verified traveler

welcome stay

we were made to feel very welcome by the beautiful staff and they made sure we knew where our way around to use the shopping mall food courts and leisure activities.

Family

10/10

Exceptional

29 Mar 2014

michelle

Lovely

We thoroughly enjoyed this hotel. The staff are warm & friendly. We were surprised and impressed that it was connected to a brilliant shopping mall and indoor waterpark. Although we had plans to explore Bern, we never actually left the complex - it was so good.

10/10

Exceptional

25 Mar 2014

Pierre

Best week end shopping / Bernaqua Hotel

Staying in the hotel allows you to have an entry ticket to Bern-aqua.... very nice Staff. I will stay there again

8/10

Excellent

17 Nov 2013

Business Traveler

Close to Brünnen-West train stop

The hotel is very nice, and adjacent to the Bern West mall. The train stop to the HBf is immediately across the plaza. The staff are excellent, and the location is convenient (10 min) by train to the main station and city center. The rooms are comfortable, clean, and in good condition. Power converters are available at front desk on request with a deposit. If you don't want to eat in the hotel, there are several restaurants in the adjacent mall. Recommended, and I would stay there again.

10/10

Exceptional

25 Oct 2013

Steve

Absolutely fantastic, way above expectations

I wasn't expecting much from a Holiday Inn but it was way above what I expected. Perfect condition, not a mark on any wall, facilities superb, great staff, comfortable well equipped room, free internet. Best of all was the restaurant - the food and staff were some of the best I have experienced in a hotel, even some the high end ones. I travel a lot for business and this is genuinely one of the best hotels I have stayed in particularly for the price which is quite modest by Swiss standards.

10/10

Exceptional

21 Oct 2013

Mario Bodek

Way above my expectations

So far, the best Holiday Inn I have stayed ever. The hotel was way above my expectations. A great place to stay for a visit to Bern, just in the front door you have the train that tales you down town in 6 minutes. Highly recomended, also next to a mall with lotes of alternative restaurants.

6/10

Pleasant

21 Oct 2013

Georgi

Fair

The hotel is far from the city, but very well connected. Close to (inside) a shopping mall, but not many dining options and all quite expensive. The room was very clean and well-kept, but cold, sterile and not cozy. The heating was poor. No minibar. Limited TV channel selection. Poor internet service when the hotel is full. Restaurant and reception staff very helpful and polite. Overall a fair choice for business lodging.

8/10

Excellent

11 Oct 2013

Stacey

Nice hotel with shopping centre attached.

The hotel was very clean and the staff was pleasant and helpful. Upon request they delivered a baby bad to our room with its own matching linens. The room was comfortable. We enjoyed our stay.

Family

8/10

Excellent

13 Sep 2013

Fifi5

Still good

We stayed at the holiday Inn two years ago and were impressed with location and service then. It is still good. We were able to take the train into Bern and do some sightseeing and the west side complex gave us shopping and restaurants.

Family

10/10

Exceptional

04 Sep 2013

GM

Easy to get around

This is a really good hotel, located inside the shopping centre. Although this has no disadvantages. Car Parking is also on site. Easy to get into Bern, with a tram stop right outside and only 15 minutes into town. Rooms are quiet and with just the right amount of space.

Family

10/10

Exceptional

17 Aug 2013

Verified traveler

Great place for a stay! Clean and comfortable.

We spent three nights here. The location is great. A quick 8 minute train ride to Bern. Staying at the hotel gives you 2.5 free hours at the adjacent water park, which was superb! The hotel restaurant staff and food were great! The connected mall had a nice food court, migros (supermarket), movie theaters and great shopping.

We were able to take day trips to visit Bern and vicinity one day, Jungfrau/ Interlaken one day and Montreaux/ Lausanne one day and still have time to play at the water park at the end of the day.

10/10

Exceptional

04 Aug 2013

Brew

Good value

Very friendly and helpful staff. Easy to find off motorway.Train to town across the road. Shopping centre next door, good for breakfast, as hotel breakfast is expensive. Parking underground. Excellent wifi. Not much in the way of restaurant choices nearby.

Family

10/10

Exceptional

03 Aug 2013

T.Chow

Great Service and value for money stay hotel!

I am very happy with Holiday Inn Bern Westside Hotel especially their helpful service to the tourist! I accidentally left my camera in the hotel room and only realized after a few days but once I contact the hotel, they immediately reply to me of the found camera and gave me advise for returning the camera. Very good service, good staff and convenient location. Highly recommended and for sure will re-visit the hotel again!

Family

10/10

Exceptional

01 Aug 2013

alwphan

Perfect for travelling with a car

This was a modern and clean hotel on the outskirts of Bern. The room was very nice and air conditioned, which was a godsend in the hot weather. We did not eat at the hotel restaurant, as it was a bit pricey, but there is a mall next door with restaurant options and you can get a pass to the waterpark there from the hotel. There is public transit from the mall as well that goes right to the centre of Bern in half an hour. It was easy to get to off the highway and we could park our car in the mall parking while exploring the city by public transit. Overall we had a great stay.

10/10

Exceptional

29 Jul 2013

Kashif

Well located nice hotel

Good overall experience, excellent (can't be better) connectivity with Bern on tram and rail. Pleasant staff, especially Celine. Breakfast is good but the same everyday. Hotel is attached to Westside mall which makes a lot of regular shopping/food/atm easily accessible.