Name: Victoria & Alfred Hotel by Newmark
Address: On The V&A Waterfront Pierhead, Cape Town, 8001, ZA

4/10

Poor

28 Jul 2026

michelle

The hotel staff was great and attentive! Unfortunately my low rating is due to the property which in my opinion is in need of revamping. For the price point, the rooms and property itself did not make any sense to me. I suppose the location (and great breakfast) are the stars of the show! Which absolutely deserve the recognition! Right on the pier, insane view of the mountain/rock in the morning when the clouds roll out. On a final note, I would not return to stay overnight at the property. The rooms were lackluster fitted with what seemed like storm shelter metal bathroom doors, the room felt barren and not in a minimalist decor type of way. More like, the room was missing items, as if I was visiting a friend who got her first real job now living in her first real apartment with her first real piece of furniture, a cool designer couch while nothing else filled the space. This is definitely more of a business hotel and would be okay if your company decided to pay for it. Otherwise grab a beverage at the hotel cafe or sit outside and enjoy a coffee. However I would not stay there for leisure.

10/10

Exceptional

24 Jul 2026

Glen

Hotel was great. Staff at this hotel was one of the best my wife and I have encountered in our over 10 years of travelling all over the globe. Friendly, helpful and room was perfect. Nothing negative at all.

10/10

Exceptional

23 Jul 2026

cynthia

Awesome hotel. Beautiful location

10/10

Exceptional

23 Jul 2026

Sandeep Hanspaul

V&A Waterfront is one of the best places to visit in Cape Town. It is exceptionally clean, safe, and welcoming, with friendly staff and security personnel always visible, making it comfortable to explore both during the day and in the evening.

There is something for everyone—great restaurants, shopping, live entertainment, beautiful harbour views, and spectacular views of Table Mountain. Everything is well organised, and the atmosphere is vibrant yet relaxed.

We had a wonderful stay, and one of the highlights was the breakfast experience. The food was excellent, with a great variety and fresh options every morning.

A special thank you to Josh and David, who were incredibly warm, attentive, and professional. Their friendly service and genuine hospitality made every breakfast enjoyable, and they always made us feel welcome.

Their exceptional customer service truly enhanced our stay. Thank you, Josh and David, for making our mornings so memorable!

A must-visit destination for anyone travelling to Cape Town. Highly recommended.

10/10

Exceptional

17 Jul 2026

Sukhpal

Good

10/10

Exceptional

07 Jul 2026

Andrea

The location of this hotel is fabulous. Right in the heart of the Waterfront an easy walk to everything. Breakfast was great with excellent service. Our room was a great size. Would stay here again

Partner

10/10

Exceptional

03 Jul 2026

Priscilla

Hotel is just as for as ever! Breakfast a bit tampered down but still lovely. Remodeling was an improvement.

Partner

10/10

Exceptional

06 Jun 2026

Andre

Customer service was extraordinary

Partner

10/10

Exceptional

13 May 2026

Richard

This is the absolutely perfect location if you want to stay in the waterfront. The hotel is well kept and the rooms are updated, spacious and comfortable. Service was a bit uneven—like when we asked at checkin for a room away from the elevator, and we were given a room that was the very closest to the elevator.

10/10

Exceptional

12 May 2026

Dale

Breakfast amazing. view was the best.Location, location, location. Felt safe and lots of restaurants in the area.

Partner

10/10

Exceptional

01 May 2026

Bennie

Excellent location really close to the V A waterfront
Great variety for breakfast and the staff is so friendly!!! Just love this hotel

Partner

10/10

Exceptional

22 Apr 2026

helen

Fantastic hotel. Staff were very helpful and welcoming. The room was large, extremely clean, great view of Table Mountain. One of the nicest hotels I have stayed in. Would absolutely stay here again.

Self

6/10

Pleasant

13 Apr 2026

bob

Booked it because of the location and it was just ok. The nicest staff by far were the porters and wait staff I felt the restaurant manager was a little rude when I kept insisting breakfast was included with my room package

We had three rooms and did not receive one complimentary bottle of wine like our package suggested

Had to call down and let them know mini fridge was totally empty because I did not want to be charged

My kids had different cleaning ladies and had turndown service with chocolates on the pillow we did not location was good for table mountain and lions head

8/10

Excellent

01 Apr 2026

Marialese

We had problems with not having hot water for 2 days in a row only on the second day did they send someone to come look at the problem.

Breakfast was amazing and the view on table mountain fantastic. !!

Thank you for the champaign in the room for our anniversary and my h/bands birthday.

Partner

6/10

Pleasant

28 Mar 2026

Eric Stewart

Breakfast was good, room comfortable. One day we were without hot water and were offered to go to the sister hotel for a shower if required. We were told that the hot water was back on later in the day but when we came to have a shower, there was none coming through. I rang reception and was told that the maintenance would be right there. I ran the hot water taps in the bathroom basins on full for 15 minutes no hot water so I rang again to be told to hold on while they checked with maintenance. I was cut off and nobody rang back so I went down to reception and while there, they rang maintenance who told them that they would be right there. 15 minutes later I went down again and asked what was going on and after they found where maintenance were working, they sent a porter to get them to go to our room. He did turn up and told us that we needed to turn the shower and bath and basins on hot fully open. We got hot water. Wouldn’t it have been easier for the maintenance to tell reception this. I asked for a complaint form but was told that they would tell the manager. We got no call from the manager at all and we were staying for another two days. By the time we got the hot water we had missed our reservation time at the restaurant.

Partner

8/10

Excellent

19 Mar 2026

Ryan

Very good breakfast. Quality & variety

Self

10/10

Exceptional

09 Mar 2026

DENISE

Clean rooms, efficient and pleasant staff, excellent location, extremely convenient.

Partner

10/10

Exceptional

25 Feb 2026

Adrian

Clean room. Very pleasant staff

Family

6/10

Pleasant

17 Feb 2026

Mark

Room was disappointing in that we had no hot or even warm water for the duration of our stay. Despite letting management know we were told that nothing was wrong with the water- incorrect we had no warm or hot water. We were staying on the 3rd floor whereas my daughter who stayed on the 2nd floor had plenty of hot water. Very disappointed!

Partner

8/10

Excellent

13 Feb 2026

Daniel

Overall the stay was good. Room was clean, spacious (had the loft room). Service was extremely friendly, lovely and personable (especially the front desk staff). They make it seem effortless.

Location is excellent, right in the heart of the V&A Waterfront area right on the dock.

Breakfast was okay. Disappointing that there was only a small selection of fruit and no freshly squeezed juices (especially in South Africa). The hotel restaurant closes from 12:00PM to 1:00PM, during this time you can’t order any food.

Otherwise there are no amenities on the hotel site! This is not made obvious. You need to travel across the street to the sister hotel for the pool.

The front desk helped arrange a transfer from Cape Town International airport which was excellent and private transfers on demand which was also very convenient.

Leisure Partner

10/10

Exceptional

22 Jan 2026

David

Staff wonderful as was the room

Partner

10/10

Exceptional

17 Jan 2026

Elspeth

Charming all round

Leisure Partner

10/10

Exceptional

15 Jan 2026

Mohammad

Excellent location, great clean rooms with comfy beds, amenities etc such as gym pool were across the road in another hotel with the same owner. Didn’t get to use them. Staff was helpful and friendly.

Leisure Self

10/10

Exceptional

13 Jan 2026

DUNCAN

Room was clean and made up early in the morning which is great for a early lunchtime nap

Leisure Partner

6/10

Pleasant

22 Dec 2025

Aram

Rooms were very good , hotel staff was very courteous and helpful , breakfast very nice . However , one staff member at front desk had attitude and was pretty condescending, not something any guest should have to be subjected to

Leisure

10/10

Exceptional

22 Dec 2025

Meenal

Great room and location. The breakfast was fantastic and the staff were excellent, ready to help to make our stay even better.

Leisure Partner

10/10

Exceptional

22 Dec 2025

Colin

Great room (spacious, clean, quiet) overlooking the square, fantastic staff (friendly, helpful, courteous), impressive breakfast (buffet and cooked), and ‘can’t be beaten’ location (in the heart of the V&A Waterfront, seconds from good restaurants and bars). What’s there not to like !? We’ll be back.

6/10

Pleasant

20 Dec 2025

Ammar

Great location but not so clean

8/10

Excellent

20 Dec 2025

Neil

Good stay overall. Breakfast service could be a bit haphazard and we needed to love rooms because of a broken AC. That said, staff helped out quickly and politely.

Partner

10/10

Exceptional

20 Dec 2025

Colleen

Perfect location for attractions & harbour view.

Leisure Partner

10/10

Exceptional

19 Dec 2025

Lisa

The staff were most helpful and courteous.

Business

10/10

Exceptional

18 Dec 2025

Tegan

Great location with wonderful staff.

Also, the breakfast and view was amazing.

8/10

Excellent

11 Dec 2025

Amy

3rd time staying here and as great as always.

Only slight irritation was my bed was two singles pushed together and the dip in the middle was really uncomfortable.

Apart from that, no complaints

10/10

Exceptional

30 Nov 2025

Adrian

Yes

Leisure Partner

6/10

Pleasant

24 Nov 2025

Jagdishbhai

Hotel was ok, nothing special, expensive

10/10

Exceptional

14 Nov 2025

Martin

The breakfast was amazing and breakfast staff was outstanding.

10/10

Exceptional

13 Oct 2025

Derek

Great location, but

Staff were amazing, location perfect but rooms are a bit bare and tired. Bathrooms need a refresh one of our sinks was cracked and shower leaked

Partner

8/10

Excellent

30 Sep 2025

Kathy

Did not receive room reserved

I paid for a Mountain View room and received a room overlooking the plaza. A prior review noted the same issue and said the hotel required them to pay more for the room they originally reserved. Since this was the end of a hectic three week trip, I just wanted a room. The plaza side is VERY noisy and sleeping in or early may be difficult. Outside of the room issue, the room was clean with a large bathroom. Hotel is in a great location for walking around the waterfront.

Self

10/10

Exceptional

20 Sep 2025

Eugene

Lovely stay

Breakfast was amazing

Business

10/10

Exceptional

18 Sep 2025

Schimoney

Wonderful as always !

Business_and_leisure

10/10

Exceptional

16 Aug 2025

Darrius

Wonderful hotel and great staff!

Business

10/10

Exceptional

06 Jun 2025

Carol

Beautiful room, great breakfast and wonderful staff!

10/10

Exceptional

06 Jun 2025

Thomas

The property is in an excellent location for dining and shopping. There is a multitude of choice within a couple of minutes walk. The staff are all very friendly and helpful, and nothing seems too much trouble. The rooms are very well appointed, moden and comfortable. The free wifi worked well and was reasonably fast for browsing and streaming. The hotel has an excellent restaurant with plenty of choice.
Overall, one of the best places to stay on the V&A Waterfront.

Leisure Partner

10/10

Exceptional

24 Apr 2025

Kevin

Great location

Leisure Friends

10/10

Exceptional

17 Apr 2025

Jeanette

What a beautiful hotel first time staying here, will definitely be staying here again when we come back to Cape town, staff are very helpful and friendly and made you fell very welcome.

6/10

Pleasant

20 Mar 2025

Pedro

I wont stay there again. Showers are not clean.

Hotel is well located, but i didnt find the reception very friendly upon checkin.
We had a room in the last floors so the windows are in the roof, felt tight.
The shower has not been cleaned properly in awhile and the grout has black marks on it, i used my flops while i showered.
The room needs love and to be cleaned!

Partner

10/10

Exceptional

11 Mar 2025

Peter

Key location

Great hotel in great location. Just had refurb

Friends_and_family Family

10/10

Exceptional

10 Mar 2025

William

This is definitely one of the best hotels on the waterfront and provides great value for the price. The terrace restaurant has excellent food (we had breakfasts, lunches and dinners) at reasonable prices. The room was large and comfortable. The staff is very friendly and go out of their way to be helpful. We used a guide provided by the hotel for a day of sightseeing and he was excellent. We will definitely return.

Leisure Partner

10/10

Exceptional

09 Mar 2025

James

Excellent location and excellent view of table mountain

Leisure Partner

10/10

Exceptional

24 Feb 2025

Verified traveler

Fabulous location, comfort and staff

Fantastic location right on the waterfront with restaurants and shops in the immediate area. Great staff who couldn’t do enough to help.

Partner

10/10

Exceptional

27 Jan 2025

Suzanne

Pre Cruise Hotel in Cape Town

awesome hotel and location!

Partner

8/10

Excellent

19 Jan 2025

Kevin

Really great property; really large room which was greatly appreciated; price paid was fair;

Leisure Self

10/10

Exceptional

19 Jan 2025

Philip

Superb personal and friendly hotel. Perfect location. Always come back

Leisure Family

8/10

Excellent

16 Jan 2025

Gary

Great Location!

The V&A Hotel has the best location on the Cape Town waterfront. It is renowned for its service. We stayed in a flloor 1 room. It was spacious and clean, but is looking a little tired compar3d to the loft room we stayed on a prior visit. The air condioning was very noisy, but we got used to it. Unfortunately on one day there was no hot water (the maintenance team were working in the closed down the hall so I assume it was related to that work?). Breakfast on the quayside is great, with the view of the mountain and the seals playing in the dock. We ate dinner once during our stay and I enjoyed the finest seafood curry I've eaten in a long time.

Partner

10/10

Exceptional

14 Dec 2024

Carl

Fabulous

Great central location, wonderful service especially from Lucy the guest service manager

Partner

10/10

Exceptional

04 Dec 2024

Elizabeth

Great!

Great location. Wonderful restaurant and breakfasts. Fabulous service.

Friends_and_family Family

10/10

Exceptional

22 Nov 2024

Francis Joseph

Sooo convenient with shops and dining. Also close to main pickup/dropoff areas for taking boat or shuttles. Only missing is the pool - had to go across the street to use someone else's.

Leisure Partner

10/10

Exceptional

20 Nov 2024

J

Overnight stay

Great overnight stay, breakfast was great, the room was huge and very comfortable and the staff were very efficient. The hotel is in V&A waterfront and has a lot of amenities on it's doorstep.

Partner

10/10

Exceptional

19 Nov 2024

Andrea

Lovely hotel in great location

Great location and excellent value for money. A lovely hotel, we really enjoyed our stay.

Friends_and_family Friends

4/10

Poor

09 Nov 2024

Verified traveler

Disappointing

Location 5/5 if you want the waterfront.
Service 2/5, front desk not helpful refused to do the complimentary upgrade for Expedia gold, even if I showed she had availability for my dates! Also housekeeping knocks on door to come in at 8am!!!.
Rooms 2/5 run down motel level doors that done not close properly, is this safe? And bathroom old.
Sad for so high a price they can do better.

Partner

10/10

Exceptional

03 Nov 2024

Tonya

Awesome location. Very safe, walking distance to fun shops, bars, restaurants.

Leisure Partner

2/10

Poor

31 Oct 2024

Ward

Staff broke into my room when I was not inside stole my valuables. Targeted very hidden areas searching for certain items and the management just gave me lip service. In addition my first night the air conditioning didn’t work. I slept in a sweat box. They didn’t move me or offer me any compensation and the next day they gave me a different room…that was it didn’t even buy me a free drink for myterrible evening. Absolutely do not leave anything in your room. If you leave it you wouldn’t expect this from such an allegedly high calibre hotel. Terrible experience. Absolutely do not leave anything in your room.

Leisure Self

10/10

Exceptional

30 Oct 2024

EVELYN

Strongly recommended

Beautiful and clean property

Partner

10/10

Exceptional

05 Oct 2024

Carol

Fantastic location - safe and lots of great restaurants

Business Self

10/10

Exceptional

14 Sep 2024

Carol

An amazing location walking distance within the V&A Waterfront. Friendly helpful staff - great breakfast. Home away from home for me!

Friends_and_family Friends

10/10

Exceptional

14 Sep 2024

Jonathan

The location was perfect. Great to walk around. The room was very nice and the staff was excellent.

Leisure Partner

2/10

Poor

21 Aug 2024

Sudeshna

I picked this property for the location and while that didn't disappoint, everything else did.
There is nothing luxurious about this property. the lobby might give you a sense of security but don't fall for it. The room is reminiscent of someone turning their attic into an Airbnb. The door to the room (on the inside) was so dirty and the carpet was worse. Most of the outlets were away from the bed. and we were provided 2 very small bottles of water.
The massive tub in the bathroom did not really appeal to me but the mold in the shower definitely inspired some nightmares. We ended up asking for a room change since the original one faced the front of the hotel and it was very noisy. While the new room (on the same floor) was mountain facing and way quieter, it still have the exact same issues. The decor was exactly the same. the level of cleanliness’s was exactly the same. Moldy shower, fixture’s that we barely hanging on... I would definitively NOT recommend a stay here. Uber's are easy in Cape town so find better accommodations.

Leisure Friends

10/10

Exceptional

17 Aug 2024

James

Great location

Leisure Partner

10/10

Exceptional

13 Aug 2024

Marlee

Great stay in Cape Town! Tons of shopping, restaurants and attractions in walking distance and easy to grab Uber/taxi to get any where else. Room was clean, comfortable and spacious with a gorgeous Mountain View.

Leisure Friends

10/10

Exceptional

07 Aug 2024

Cheryl

Great location and nice room. Breakfast buffet was outstanding

Leisure Partner

10/10

Exceptional

06 Aug 2024

Alison

Lovely hotel. Great location. Very very helpful staff. A pleasure

Partner

10/10

Exceptional

04 Aug 2024

Ray

Recommend.

Leisure Partner

6/10

Pleasant

24 Jul 2024

Adam

Average to good hotel

Nice hotel, conveniently situated on the waterfront, very safe location.
Hotel overpriced, and the plaza room was more expensive than waterfront or Mountain View rooms, but definitely not as nice.

Partner

10/10

Exceptional

02 Jul 2024

Olga

Very nice hotel in excellent location

Leisure Family

10/10

Exceptional

02 Jul 2024

ANNE

Fantastic hotel in a great, safe location!

Leisure Self

10/10

Exceptional

27 Jun 2024

Eric

The hotel is located at the waterfront and very convenient to everything.

Business_and_leisure Partner

10/10

Exceptional

25 Jun 2024

john

The hotel had a fantastic location where everything was walkable. The staff was top notch also. I’d highly recommend it

Leisure Family

10/10

Exceptional

19 Jun 2024

Countiss Breanna

The staff was very accommodating.

Business Self

10/10

Exceptional

19 Jun 2024

Darren

Great location right on the waterfront with plenty of restaurant options. Also very close to attractions do a perfect place to stay and enjoy everything Cape Town has to offer. Great staff and reasonable cost given the location. Rooms are large and have everything you need for a comfortable stay.

Leisure Partner

10/10

Exceptional

09 Jun 2024

Kimberlie

It's a lovely upper level hotel with very helpful, friendly staff and a nice restaurant offering food choices all day. Have on site staff to assist with booking tours. Great location at the V&A waterfront, walking to many outstanding restaurants, shops etc.

Leisure Partner

10/10

Exceptional

04 Jun 2024

John

Excellent Hotel right in central Capetown wharf. Lots of fabulous restaurants located within minutes. Very luxurious and the staff were great. Luci at the Hotel’s concierge desk was fantastic as were Douglas, the front desk staff and the Assistant Manager during the day.

Leisure Family

10/10

Exceptional

21 May 2024

Maryanne

Absolutely wonderful

Absolutely wonderful - safe yet vibrant area great restaurants and very very good service

Friends_and_family Friends

10/10

Exceptional

19 May 2024

Jeremy

Great staff and great location!
We really enjoyed our stay here and would definitely return.
Lovely hotel inside and out. Nice view of Table Mountain!

Leisure Partner

10/10

Exceptional

17 May 2024

Kathy

Wonderful hotel in a great location. Staff was very attentive. Take advantage of the add on breakfast which was delicious. Location was right near a mall and many restaurants and activities. Would stay there again

Leisure

10/10

Exceptional

12 May 2024

Desmond

Great place

Family

10/10

Exceptional

01 May 2024

Christy

We absolutely love this hotel and stay here whenever we are in Cape Town. The location is perfect and views of the harbor and Table Mountain stunning. Food and staff are also wonderful. We highly recommend this hotel and definitely will be back.

Leisure Partner

10/10

Exceptional

25 Apr 2024

robert

I stayed there several days two weeks previous. I had a small issue. I was tired suffering jet lag after a 33 hr flight. I complained here on Expedia in frustration. The following day the manager came to my table and was extraordinary. I could not believe it. Issue completely resolved. I was almost embarrassed I brought it up he gave me such complete attention.

Business_and_leisure Self

10/10

Exceptional

23 Apr 2024

Alix

Wish we could’ve stayed longer

After 50 + days at sea it was a treat to sleep in such a comfortable bed in a spacious room.
Great location right in the middle of the V&A Waterfront. Lovely views. Friendly helpful staff. Valet parking and beautiful little boutiques adjacent to the lobby.

Partner

10/10

Exceptional

19 Apr 2024

Anne

This is the second year in a row staying here. We love the hotel and especially the staff. They are really nice, kind and helpful people. Thank you!

Leisure Partner

10/10

Exceptional

18 Apr 2024

Sophie

Must stay hotel in Cape Town

What a great place to stay! Can’t fault anything. Great location, really friendly staff in all depts.
There was an issue with some water maintenance outside the hotel which overran and meant there was no running water in the morning (obviously not the hotels fault!) but we were impressed by how visible and forthcoming the manager was in dealing with this.

Would 100% recommend staying here.

Partner

10/10

Exceptional

15 Apr 2024

Kara

Amazing stay.

10/10

Exceptional

09 Apr 2024

Jorge

Nice

10/10

Exceptional

21 Mar 2024

Roger

Very enjoyable

Partner

8/10

Excellent

16 Mar 2024

Lucy

Early check in was accommodated.
Room was huge & comfortable.
Our room was noisy due to music & building work right outside but timings of the noise were fine. Not unsocial timing.
Amazing staff in the restaurant & bar.
Great location on the waterfront. Wonderful views & service great on terrace.

Leisure Partner

8/10

Excellent

29 Feb 2024

adam

Can't beat the location

Stunning hotel and room. Can’t beat the location. Great housekeeping. Great coffee shop attached to hotel.

2 main issues which is why I’m not able to give 5/5. When booking our stay, it stated the hotel had a pool, gym and numerous other facilities that actually were in the sister hotel across the road. Nowhere on this site did it mention that they were part of the other hotel.
Secondly, and more annoyingly, we only went to use the pool once for a couple of hours and turned up and there were only about 12 beds, 2 of which were “reserved” but empty the whole time we were there. There is however loads of space for additional beds. I can’t see how 12 beds would ever be enough for a pool that is used by 2 hotels (or maybe 3 as I’ve read there’s another sister hotel). We had to have a quick dip and head home as no beds became available.

Partner

10/10

Exceptional

23 Feb 2024

Melvin

This is the 2nd time we have stayed at this property and we enjoyed staying here once again. It is in a very convenient spot for the V&A Waterfront with everything on your doorstep. We had to leave some baggage there and the concierge remembered me when I returned a week later and was very helpful on arrival. The staff were friendly and welcoming and the refurbished room clean and well equipped. Would recommend if you want a convenient location for sightseeing around Capetown.

Leisure Partner

10/10

Exceptional

13 Feb 2024

Pamila

Beautiful hotel right in the central waterfront area.

Leisure Partner

10/10

Exceptional

04 Feb 2024

Linda

Beautiful hotel, friendly staff and delicious food