Queen Victoria Hotel by Newmark

South Africa , W. Cape-Cape Town-Garden Route
CAPE TOWN, Portswood Close, Portswood Ridge
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100 reviews shown

10/10

Exceptional

18 Feb 2026

Lorna

Marvellous in every way.

Partner

10/10

Exceptional

17 Feb 2026

Lorna

Charming staff, beautiful room, great breakfast. Perhaps worth noting that pool is not actually on site but via a small car park area - as previous guests we knew that in advance and not an issue.

Partner

10/10

Exceptional

08 Feb 2026

Christopher Donald

Lovely friendly place to stay

Leisure Partner

10/10

Exceptional

03 Feb 2026

Susan

Fantastic welcome from Lulu and Orwell. We were upgraded to a lovely big suite.
The hotel is lovely, great staff, beautiful pool area and good breakfasts. This was our 4th stay and we would return in a heartbeat!

Leisure Partner

10/10

Exceptional

25 Dec 2025

Bela

Ideal location on the waterfront.
Very friendly staff and excellent service

Self

10/10

Exceptional

11 Dec 2025

Maeve

Great breakfast, safe parking, beautiful room, shops nearby, great staff. Safe to walk to the waterfront

Leisure Partner

10/10

Exceptional

06 Dec 2025

Diane

Great staff, lovely room, good breakfast

Partner

10/10

Exceptional

20 Sep 2025

ANITA

Excellent Hotel

Excellent location across the road from the V&A Waterfront. Although we did eat breakfast once at the sister hotel (Victoria & Alfred) which is on the waterfront, we preferred the Manor House for its boutique feel and calm atmosphere.
The location is completely safe which enabled us to walk around without concern day or night.
Excellent breakfast.

Partner

10/10

Exceptional

09 Aug 2025

Rocco

Wonderful place to stay in Cape Town

Great location - clearly one of the best hotels in the area.

Friends_and_family Family

10/10

Exceptional

28 May 2025

Michael

The Victoria hotel at matta house is a perfect small five-star hotel right across the street from the marina where there are multiple restaurants and shops. Rooms and service were excellent. Recommended to anyone.

Partner

10/10

Exceptional

15 Mar 2025

Karen

Just a lovely place to stay. My only complaint was that the food menu was very limited, especially since I didn’t want a 6 course meal. Options were limited and cobbled together 2 appetizers as a meal. Otherwise, it was a very nice experience.

Leisure Self

10/10

Exceptional

05 Mar 2025

Suzanne

Simply exceptional service. The staff were the most welcoming, knowledgeable, helpful and thoughtful I have ever interacted with. An absolutely divine hotel. Food was excellent. Great beds and linens. Loved the thoughtful black facecloth for make up removal. Will definitely return.

Leisure Friends

10/10

Exceptional

16 Feb 2025

Elizabeth

We loved this hotel. Very attentive service, delicious restaurant for dinner, beautiful and clean room!

Leisure Partner

10/10

Exceptional

11 Feb 2025

David

We were upgraded to the Dock House & had a lovely big room & bathroom looking over to the waterfront. The small breakfast room was beautifully presented with fantastic flower displays & the staff could not do enough for you.

Partner

10/10

Exceptional

25 Jan 2025

David

Perfect stay in Cape Town

Perfect stay in Dock House. Everything about the hotel & facilities are excellent & the staff really do go the extra mile to make the stay special. The location is perfect for Waterfront & we would definitely recommend.

Partner

10/10

Exceptional

07 Jan 2025

Tiffany

The staff is wonderful and polite, the rooms are spacious and comfortable and the area is clean and safe. Highly recommended!

Leisure Family

10/10

Exceptional

21 Dec 2024

Tiffany

What a beautiful property, very close to the mall with many dining options. The staff was incredibly friendly and I would absolutely recommend anyone to stay here!

Leisure Family

10/10

Exceptional

21 Dec 2024

Charles

Lovely hotel in every way.

10/10

Exceptional

21 Sep 2024

Barbara

All of the staff were very friendly and helpful. The room was elegantly appointed. The food in the restaurant was top notch.

Leisure Self

10/10

Exceptional

11 Sep 2024

Janet

I can’t say enough about the staff here. Check in was not waiting in line in front of a long counter. Instead, you were seated at a desk and given a beverage to sip on during the quick check in process. There was always someone nearby to ask a question. The breakfast that was included had so many choices and was delicious! Location was a very short walk to the Waterfront. Room was very nice with a small tray of treats to greet us. Bathroom included heated towel racks which were a pleasant surprise. My only criticism was that the bathroom toilet area had obviously had a water leak so the paint was bulging and looked horrible which was certainly not in keeping with the rest of the hotel. I would definitely recommend.

Leisure Friends

10/10

Exceptional

04 Aug 2024

Richard

Small quiet hotel. Perfect location and all the staff were excellent. They could not have been more helpful. Highly recommended hotel.

10/10

Exceptional

24 Jul 2024

Amy

We especially enjoyed the intimate boutique ambiance of the Manor House. Undoubtedly, our most cherished memories include the exceptional service rendered daily by its staff to accommodate our desires.

Leisure Partner

10/10

Exceptional

21 May 2024

Clemente

Great staff and service. Excellent location.

Leisure Partner

10/10

Exceptional

12 Mar 2024

Helen

Friendly helpful staff in a great location

Partner

10/10

Exceptional

04 Mar 2024

Kuljinder

Honeymoon Garden Route

First stop en route up the garden route for our honeymoon and couldn’t have got off to a better start. The hotel itself is amazing very modern with all the amenities you could ask for. The staff were very attentive and friendly can not speak highly enough of all involved with the hotel. The breakfast as well was amazing and set us up perfectly every morning for the rest of the day

Partner

10/10

Exceptional

26 Feb 2024

A J

Very convenient for waterfront. Lovely pool garden, room large with oversize bathroom

Partner

8/10

Excellent

02 Feb 2024

Linda

The hotel was well equipped so comfortable and clean, its proximity to the main road meant it was very noisy in our room and the swimming pool, the staff were very friendly and so helpful although there weren’t enough staff for breakfast service and at the bar early evening

Partner

10/10

Exceptional

26 Jan 2024

Laura

We enjoyed a four night stay at the hotel. This is our second visit - location brilliant in an historic area of the waterfront. Staff very helpful, facilities exceptional with a beautiful pool area and fabulous spa ! Will go again!

Leisure Partner

10/10

Exceptional

22 Jan 2024

Madison

Everything was in fabulous condition and the staff were extremely friendly. Despite Cape Town being a somewhat dangerous destination at the moment, I felt very safe and taken care of at the hotel, given proper guidance on activities and how to enjoy the surrounding area. I would definitely return to stay again!

Leisure Self

10/10

Exceptional

11 Jan 2024

Salvo

Wonderful Stay

Leisure Family

10/10

Exceptional

01 Jan 2024

karen

Everything was amazing from check-in to check-out…. The staff and property are perfection…. Breakfast and room service was delicious

Leisure Self

10/10

Exceptional

17 Dec 2023

Kenneth

Excellent hotel near the ‘Waterfront’.

Extremely attentive and professional staff, good location for the Waterfront.

Partner

6/10

Pleasant

17 Dec 2023

Verified traveler

This hotel has seen better times...

First, I will say that the hotel is located at the center of the V&A Waterfront district only steps away from restaurants and the mall. It is very convenient with great dining options just around the corner. The staff is very friendly and goes out of their way to make your stay very comfortable.

However, the hotel rooms could use some renovations and refresh. The walls in our bathroom (toilet area) were bubbling out showing previous water damage which has not been fixed. There were signs of black mold on the crown molding in the shower and the shower floor had some red markings. Additionally, the bathroom vanity was damaged and the sink was draining very slowly. This is rather unacceptable for a hotel rated as 5-stars with nightly rates over $400 per night, It seems the upkeep of the hotel is not the priority for the owner which is a shame as it looks like this hotel was very nice in the past.

Partner

10/10

Exceptional

13 Dec 2023

Boris

Everything is excellent

Business Family

8/10

Excellent

26 Nov 2023

Monique

we booked a premium and bigger room and they gave us the smallest room of the hotel. After complaining they changed but still not under the same category we booked.
Other than that the hotel is excellent and very well located.

Leisure Friends

10/10

Exceptional

26 Nov 2023

James

Clean Room and very helpful staff

Business_and_leisure Partner

10/10

Exceptional

02 Oct 2023

Eddie

Top notch hotel in a great location. The V&A Waterfront provides a very safe walkable area with lots of shops, restaurants and entertainment options (boat trips, tours). The hotel staff at Queen Victoria is top notch in all respects- courtesy, helpfulness and desire to do anything they can to make your stay in the city/country as good as possible.

Leisure

10/10

Exceptional

21 Sep 2023

Bobawo

Staff

10/10

Exceptional

13 Jul 2023

Michael

Felt like the service quarters apartment

The overall hotel is quite nice, however, the assignment of room was a bit questionable. Our room was right next to the public restrooms in the lobby and felt like we were assigned to the service quarters. Even though we booked a premium room with a canal view, the room did not feel like one of the premium assignments nor did it have the canal view. When I opened the window to take a lookout, the top hinge fell apart causing the window to fall away and I could not close it. The maintenance group did respond quickly and managed to close it and put weather stripping in the gaps so at least I did not get a draft nor hear the wind whistling all night. This experience was a bit disappointing for a hotel of this caliber and price.

Partner

10/10

Exceptional

18 Apr 2023

jennifer

The Queen Victoria Hotel is conveniently located in Cape Towns waterfront, just minutes from the Zeitz Mocaa gallery, Red & Blue bus tours, the aquarium and open air performance spaces. From the moment you walk through the door you are enthusiastically greeted and shown around the beautiful property. The level of excellence amongst the staff is such that you immediately feel “at home” and relaxed. There is a pool area situated in a garden where you can take a dip or order food or drinks. It’s a private sanctuary space, only ambient noise without canned music blaring out.
Our premium King room was beautifully decorated, quiet with tall ceilings and lovely bathroom products and towels.
Walking to the waterfront was literally a short walk across the street, in an area with many security guards which made us feel comfortable returning from the excellent shopping options or dinner nearby. If I return to Cape Town, this is the place where I would stay, it’s a ten!

Leisure Family

10/10

Exceptional

22 Mar 2023

Anthony

Lovely hotel just over the road from waterfront.

Leisure

10/10

Exceptional

26 Feb 2023

Lorna

First class in every way

We enjoyed 5 nights here. Could not recommend highly enough. Location, condition and amenities unsurpassed. Would not consider any other hotel at the Waterfront.

Partner

10/10

Exceptional

21 Feb 2023

Diane

Staff was super friendly and helpful. Food excellent

Leisure Partner

10/10

Exceptional

09 Jul 2022

John

Excellent hotel. Fantastic location near the V&A waterfront. Staff helpful and attentive

Business

10/10

Exceptional

05 Mar 2022

Val

Great hotel in a convenient location for all the Waterfront has to offer.

Leisure Partner

10/10

Exceptional

24 Feb 2022

Andrew

Cape gem

Excellent stay. Friendly staff. Beautiful view as from the rooms. Located right in the Waterfront.

Friends_and_family Family

10/10

Exceptional

01 Feb 2022

MRS JANE E

An early check in after a long flight was very welcome as was the friendly welcome from Gwen.
Rooms spotless and breakfast very good. Very close to the Waterfront so felt safe at all times.

Friends_and_family Family

10/10

Exceptional

24 Dec 2021

Wade

Simply WOW!!!

Amazing staff... amazing service... amazing rooms...amazing breakfast... WOW WOW WOW!

Had booked a one night stay as part of my wife's birthday celebrations, and the Queen Victoria Hotel made this so special for her.

Jannette at the front of house was so helpful and Donovan over at the pool made lounging around at the pool area even more luxurious.

I have never received such a high level of personalised service. Will definitely return!

ps. the hotel is in a fantastic location too, short walk to everything you need in the V&A Waterfront.

Partner

8/10

Excellent

07 Dec 2021

Sibusiso

The most excellent stay.

At first when we arrived, it was some kind of dissappointment as we didn’t have the room that we had booked. But it turned out to be most perfect stay, because they managed to put us in a more excellent room, on the very day of our arrival. We really enjoyed ourselves and the time of relaxing. Thank you.

Partner

10/10

Exceptional

05 Dec 2021

Ana

Very well located right in the heart of the waterfront. There is plenty of restaurants, shops and museums around. The rooms were spacious, comfortable and quiet. The staff was very friendly and helpful. The restaurant had delicious food, and the room included a delicious breakfast with a continental buffet and an option of warm breakfast.

Leisure Partner

10/10

Exceptional

16 Nov 2021

Melinda

Exceptional!

We had the most amazing stay at Queen Victoria Hotel.

Rooms were exceptionally clean and confortable and staff were friendly and went out of their way to make us feel welcome and give us advice about the area. The bed and bedding were wonderful and exceptionally comfortable.

Thank you we had a wonderful stay!

Partner

10/10

Exceptional

22 Dec 2020

RobertBrown

Excellent in every way. By far the best hotel in Cape Town with excellent views excellent staff, helpful and friendly.
Front of house manager superb.
Jason needs special mention due his overwhelming desire to please patrons.
Definitely a 5 star hotel tucked away in a quiet secluded part of the Waterfront with stunning views

Friends_and_family Partner

10/10

Exceptional

15 Dec 2020

Annore

Wonderful hotel

Everything about my stay was great, particularly the hospitality. I will happily choose this hotel over others in the same budget range due to the wonderful staff. Everyone was helpful and accommodating (I was able to check in very early as per my request. Room was immaculate and I just needed to rest and relax. Last minute spa treatment was also excellent. I will be back next time I'm in the City.

Self

2/10

Poor

06 Dec 2020

Coenraad

Horrible Experience

I booked 2 rooms. Paid the same price and received 2 rooms that was so different in what they offered that I could hardly believe what I got.

How this place got a 5-star rating only they know. We had to walk very far to get a proper breakfast. No lunch and/or dinner is served on site and forget about room service.

I will NEVER EVER stay here again.

Business

10/10

Exceptional

29 Jan 2020

Sheila

A lovely boutique hotel in excellent location at the waterfront. Staff was wonderful, food was delicious, especially breakfast.

Leisure Partner

10/10

Exceptional

20 Dec 2019

Sibusiso

In the hustling and bustling of the Waterfront, there is such tranquility and elegance. This has become our second home, we really enjoyed our stay and their excellent treatment.

Partner

10/10

Exceptional

30 Oct 2019

Joseph

Great week in Cape Town

Every functional area of this Hotel is excellent. The entire staff is simply outstanding. (Special mention for Leonique for the assistance getting us around town. ) A perfect stay!

Partner

4/10

Poor

26 Aug 2019

Daniel

Overall, hugely disappointing experiences

This hotel is located near the Water Front, which is just 5 minutes of walk. Very safe and cozy hotel. Strong Wifi, and well trained staff. Good job on those.

However, this hotel introduced two of very serious issues while we were staying.

Hot water was shut off in the middle of shower, and my wife was asked to go another room to finish up the shower. I had waited 2 hours and half to take a shower, but water was not hot enough. In the morning, I felt cold. It was a very inconvenient experience that I have had first time at this type of high-end hotel.

Another issue was that they serve oysters for breakfast buffet. On first day, oysters were fresh and ok, but, on the next day, oysters smelled rotten and tasted really bad. It could have caused stomachaches or food-poisoning. It should have been very careful when they were serving, especially, seafood.

These were hugely disappointing experiences at this hotel.

Partner

10/10

Exceptional

17 Jun 2019

Derek

Room with a View

Wonderful location and property enhanced by the warmth and attention of the staff. Definitely recommend putting this at the top of places too stay while in Cape Town.

Family

8/10

Excellent

31 May 2019

Jhoana milet

Great Hotel , worth every dollar

Great hotel! We will be back!

Partner

10/10

Exceptional

23 May 2019

Andrew

Superb hotel

Great 5 star experience. Awesome plush hotel . Very comfortable with brilliant service

Partner

8/10

Excellent

22 May 2019

Peter

The Property is located in an area where access to the Water Front is easy and quick but in an area which is quiet. The only downside was that our rooms (we had four rooms) were all on the ground floor meaning that everything from the Bar and indeed the foyer plus the piano was easily heard

Leisure Friends

10/10

Exceptional

07 May 2019

Calum

Truly Unbelievable Hotel

Unbelievable hotel. Fabulous staff and truly wonderful hotel!!
I would recommend everyone to stay here. One of
The best hotels I have ever stayed in.

Family

10/10

Exceptional

06 May 2019

Verified traveler

Rooms spacious and luxurious! Cook to order breakfast was excellent.

Business

10/10

Exceptional

04 May 2019

Verified traveler

Fantastic hotel, great location. Staff were extremely friendly and helpful.

Leisure Partner

10/10

Exceptional

18 Apr 2019

Verified traveler

Excellent location, lovely rooms and attentive staff.

Leisure Partner

10/10

Exceptional

09 Apr 2019

Canadian

Simply superb. This is a small boutique hotel with great location, stellar service, beautiful rooms, scrumptious breakfast and I could go on. Jason and the rest of the staff go out of their way to be helpful and provide exceptional customer service. I travel alot and I can't wait to be back.

Business Partner

10/10

Exceptional

25 Mar 2019

Thea

Great stay with phenomenal staff!

Everything was wonderful! The staff were so incredibly nice and went above and beyond what could have been expected at every turn. Lovely pool area and lawn and convenient location.

Friends

10/10

Exceptional

03 Mar 2019

Verified traveler

The rooms were beautiful and very comfortable, and the staff were absolutely wonderful. I can't wait to go back!

Business Self

10/10

Exceptional

27 Feb 2019

Verified traveler

The staff were excellent. Friendly and welcoming at all times and the property itself was a gem.

Leisure Family

10/10

Exceptional

28 Jan 2019

Barak

One of the best hotels webhave been in

It was amazing. The staff was excellent and this include all. The reception ladles that went out of their way to book us attraction the bell boys that walked us to places we needed the restaurant and loby waters the house keepers and the hotel car deiver. All was superb. I know someone will say this is a sponsored review but believe me my wife and I are from Israel and we travel a lot and this was one of the best.

Partner

10/10

Exceptional

23 Jan 2019

Verified traveler

Stayed in the Manor House. Great location, great room, staff a delight and very helpful throughout.

10/10

Exceptional

20 Jan 2019

Margaret

Five star hotel

Amazing hotel. Centrally situated for the waterfront. Breakfast very good and the staff very efficient

Partner

10/10

Exceptional

14 Jan 2019

Chrissie

The staff at this hotel were exceptional and made our family feel like we were part of their family. Highly recommend this hotel. The breakfast was amazing.

10/10

Exceptional

12 Jan 2019

Linda

Great boutique hotel in the heart of where the action is. Close to restaurants and shops.

10/10

Exceptional

31 Dec 2018

Charlie

Fabulous hotel, so close to the V&A & Service was amazing

10/10

Exceptional

24 Dec 2018

Verified traveler

Great boutique hotel. Service was amazing nothing was too much. Will definitely stay again.

Business Self

10/10

Exceptional

09 Dec 2018

Verified traveler

The staff are excellent the rooms are clean and fresh the restaurant and the bar are excellent its one of my best hotel ever

Leisure Family

8/10

Excellent

29 Nov 2018

Natalie

I like the location of the hotel. I've stayed here before and never been disappointed; the rooms are clean, service is nice, and its easy to get to the train station and also to almost anywhere in town.

10/10

Exceptional

30 Oct 2018

Larry

Great location, close to heaps of interesting things to do.

10/10

Exceptional

28 Oct 2018

Bassey

My stay at the Queen VICTORIA was simply amazing!!!
From the welcome champagne to the daily night caps and sweet treats and daily supply of drinks. This was the perfect place. The amazing views of the water front and table mountain and the very hospitable staff.

I’ll recommend this hotel to everyone! Best hotel I’ve stayed in Cape Town

10/10

Exceptional

23 Oct 2018

Arleen

Great hotel in great location. Fantastic breakfast.

10/10

Exceptional

18 Jul 2018

Julia

Great smaller hotel with very professional, friendly and helpful staff. The hotel is within walking distance to the waterfront. I would highly recommend this hotel to those looking for a perfect stay in Capetown.

8/10

Excellent

05 Jul 2018

PEDRO

Cape Town

Excellent and cozy hotel in the Waterfront Area. Close to everything, really. Friendly staff. Very good breakfast. Room was real good to. A very good spot to stay close to the buzz and away from the noise.

Partner

8/10

Excellent

02 Jul 2018

Anthony Vernon

Great Hotel, location ,room but the service in the breakfast room was terrible, very slow, did not know what they had to offer and the eggs took 30 minutes and there were only 2 tables with people. Service brings customers back!!

Partner

10/10

Exceptional

26 May 2018

Verified traveler

Highly recommended

Excellent service, beautiful hotel

Partner

10/10

Exceptional

08 May 2018

Halima

Pleasantly surprised

The hotel is a boutique hotel so it’s small but well equipped . location Is good . A few min walk to the waterfront (up and down many stairs or a ramp but these stairs are not really challenging at all) the staff are polite and the rooms are modern , clean and comfortable . There is only a pool at the sister hotel so I wouldn’t stay here in summer . But in winter again - definitely

10/10

Exceptional

20 Apr 2018

Verified traveler

Great hotel in quiet but great location

People were very friendly and helpful. Especially duty manager Lynette.

Family

10/10

Exceptional

28 Mar 2018

Verified traveler

Excellent breakfast and friendly helpful staff. Staff helped arrange day excursions.

Partner

6/10

Pleasant

26 Mar 2018

Carina

First impression was poor, at check-in the staff seemed disengaged. Was offered a welcome refresher towel which was dirty without a proper apology. The room was right behind the reception and very noisy at times. The location of this hotel is amazing although the staff are not well trained to level they should be for this type of hotel. There were stains in several areas of the room, although I have to say the bed was clean and very comfortable. Overall it was ok, but would not stay there again even for the location. Most disappointing was the customer service.

Partner

8/10

Excellent

13 Mar 2018

Verified traveler

Nice hotel

Beautiful hotel. Nicely appointed rooms and front desk staff happy helpful and courteous.
Restaurant waiting staff lacked some direction and appeared understaffed and overwhelmed at breakfast.

6/10

Pleasant

12 Mar 2018

Just ok

Yes the location is at the water front but expected more , the reception stuff doubles and consierge and don’t really know much about what and where to go other then table mountain and rubben island , sent laundery got it back not as requested even though I asked and written on the form twice how I like it with a hotel stuff memeber . Should be better

10/10

Exceptional

07 Mar 2018

Verified traveler

Ticks all boxes

Our stay at Queen Victoria CT was amazing. t was sad to leave after 4 lovely nights.
Make sure to have dinner at Dash - one of the best hotel restaurants I know...

10/10

Exceptional

01 Mar 2018

Solomon

Honeymoon

Beautiful well kept comfortable hotel, with amazing attentive staff. We didn’t want to leave.

Partner

10/10

Exceptional

20 Feb 2018

jane

Loved this hotel

An absolutely lovely hotel, the room was so spacious, light and airy. There was a large balcony too. The staff were very friendly and helpful and we thoroughly enjoyed the breakfast selection. We will definitely stay here again

8/10

Excellent

11 Feb 2018

Brajesh

Great staff. Good food. Good location.

Partner

8/10

Excellent

11 Feb 2018

Verified traveler

Lovely stay.

We had a lovely stay in the hotel. The staff were attentive and helpful. The room had a couple of little niggles such as a lampshade missing and no mini bar menu. I would expect these to be present.

8/10

Excellent

06 Feb 2018

Debbie

Reliable And Comforable Place to Stay

The things that need improvement. Each time we tried to call down and order/request something the phone did not work or was busy. I thought no phone was taken off hook. Had to leave room to request.

Wash cloths weee not replaced when old ones were placed in tub. Had to leave room to request.

The hot breakfast was not favorable. Stayed four nights and tried a variety of items. More care is needed there. The reason we did not stay at hotel to dine. On previous occasions I ate at restaurant and was good. Breakfast service was slow. Even though they had four persons.

Bar drinks were excellent!

10/10

Exceptional

21 Dec 2017

Verified traveler

hotel staff was second to none. Very helpful and generous, even given the current state of drought in Cape Town. Great location for shopping and restaurants.

Partner

10/10

Exceptional

21 Nov 2017

alan

Perfect place to stay in Cape Town!

Beautiful hotel in a perfect position overlooking the waterfront and all its attractions in Cape Town. Spacious beautifully decorated room, great bar area and attentive staff. Loved it!!!

Partner