Quality Suites North IH 35

United States , San Antonio - TX
SAN ANTONIO, 11526 Ih 35 N.
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50 reviews shown

2/10

Poor

27 Mar 2026

Belen

Horrible experience

Family_with_children

6/10

Pleasant

22 Mar 2026

Alexis

Staff was not friendly, bedding was filthy.

Friends_and_family Family

2/10

Poor

22 Mar 2026

Shanica

The manager is extremely rudeandunhelpful. We needed an extra blanket yhe first night. He said they were out with no apologies or anything.I called at 6:00pm the next day to have someone pickup our trash and bring fresh towels. I was told I had to return the dirty towels to front desk in order to get more clean towels. Manager guy said housekeeper was gone for the day so I had to keep the trash in the room. Disgusting!! So my son brings the towels to the front desk and the manager said he's going to charge my credit card because one towel has a red stain. A small amount of fruit punch spilled in the room and there was nothing else to clean it up with so what choice did we have. He is charging my card $52 for a small spill on a small towel!! Ridiculous!! He also said they had no wash cloths. So what are were we supposed to bathe with? And for 4 people he gave us 2 big towels. Ridiculous!! Unprofessional nightmare!! Wouldn't let my enemy stay here!!

Friends_and_family Family

2/10

Poor

19 Dec 2025

Guadalupe

They had zero vending machines and wanted to charge $1 for every item purchased on card. Would only swap out towels refused to give extra towels . Rooms were not cleaned throughly between days we stayed.

Friends_and_family Family

4/10

Poor

04 Dec 2025

Lisa

Noisy bed with metal skirt made seriously loyd booming noise everytime we moved. Room echoed, inadequate lamp light in poorly designed eating area; needs a couch or something instead. Charged $25 for early check-in of 2 hours at 13:47 in afternoon. Man at front desk very unfriendly & hard to understand. Wash & dry is $7, why? What is the +plus.....had better experience at Motel 6. Would like my $25 back since it was after 12 noon and shouldn't have been charged.

Leisure Family

2/10

Poor

23 Nov 2025

karina

Dirty rooms, elevator not working having to use stairs and rude make Middle Eastern receptionist

Business_and_leisure Partner

2/10

Poor

13 Nov 2025

Warren

Worst hotel ever disgusting and rude staff

2/10

Poor

31 Oct 2025

Adriana

The room was dirty not well clean, it look like the blanket needed a wash, the bathtub had hair and a dirty towel in it. The a/c leaking water. No water, soup for hands. No bending matching for us to get a drink, elevator not working. A lot more and I have pictures to prove it. Noisy bed, toilet not clean.

Leisure Family

10/10

Exceptional

24 Oct 2025

Andrea

Clean room, everything was great

2/10

Poor

24 Oct 2025

Kodi

The man at the front desk was very rude and racist. My boyfriend came in around 30 minutes after me (he is african-american) and he refused to let him upstairs into the room. It was an insanely ridiculous experience. I got my things and left immediately

Leisure Partner

10/10

Exceptional

22 Oct 2025

Braulio

The elevator did not work. The hotel was under construction and was not giving a warm cosy feeling like I expected no tables or chairs in lobby just an open space not very inviting. Over all it was a good stay and very clean and quiet.

Business Partner

4/10

Poor

13 Oct 2025

Jennifer

It seemed as the property was possibly being renovated.

Friends_and_family Family

2/10

Poor

12 Oct 2025

Ana

TV did not work, AC took hours to cool, dead roaches around the room, elevator didn’t work.

Leisure

6/10

Pleasant

12 Oct 2025

Kamuel

Bed is squeaking and AC conditioner is sneaking water inside. Shower gel is all out. Other than that overall cleanliness is okay.

Friends_and_family Family

10/10

Exceptional

12 Sep 2025

Gil

It was newly renovated. Only a few more vehicles than mine.

Leisure

2/10

Poor

01 Sep 2025

Jenae

Rooms was nasty. Staff turned off lights at the property. Staff was weird

Family

2/10

Poor

08 Aug 2025

Ulises

The beds were extremely stained, the pillows were yellow and had hairs, and the restroom had pee stains. We just stayed because it was 12am and we were going to sleep for a couple of hours before heading home. Extremely bad experience.

4/10

Poor

05 Aug 2025

Paul

I checked in for a certain room. We were asked if we could stay in a different room. Told the front desk, that i have reserved the room for a reason. Then she said it is not available. So she moved us to certain room. Beddings are folded but it is super dirty and had stains. I told the front desk about it, she said she is nit aware of how the room is clean or not. She moved us to different room but the beddings has visible stains and even the table is not propoerly wiped off. At this time we were so tires to mive to a different hotel. I picked this inn due to the great reviews. Lesson learned. Also my security deposit over charge of 2 dollars that hasnt been credited back.

Business_and_leisure Family

8/10

Excellent

04 Aug 2025

Sharay

Elevator wasn’t working, room was on 3 rd floor

Partner

4/10

Poor

26 Jul 2025

Debbie

A cautionary warning

I reserved this accessible room a few weeks ago and yet I never received an alert stating that the elevators were out. Getting to our room was beyond difficult and we requested assistance but none was offered. We requested a room on the first floor due to the situation but were informed it would be a lot more. The 2 shower dispensers were not connected to the wall. The refrigerator didn’t chill our drinks so we’re not sure if it was functioning properly.

Partner

4/10

Poor

25 Jul 2025

Gabriela

Pipi stains in bed

Business Family

8/10

Excellent

14 Jul 2025

Robert

MINOR ISSUES (NO showstoppers): Shower is fine, not as powerful as I’d like. $52 mandatory deposit - $2 general purpose fee. Totally a minor issue but why? Especially since we use debit and not credit. AC covers the sleeping area well but not so much towards the bathroom area (minor issue - re sleeping area matters most!). Hair dryer could use attention to remove previous occupants hair.

Easy access. Friendly and helpful staff. Spacious and clean for the most part. Plenty of parking. Soft towels. Comfortable beds and pillows. Secured facilities and the area felt safe. Traffic noise minimal.

Overall, the price is reasonable and we would stay again.

Leisure Family

4/10

Poor

14 Jul 2025

Ryan

They never came to clean the room while we were away for the 3 nights we were there. we had to ask for new towels each day.

Business Family

8/10

Excellent

08 Jul 2025

Marina

They don't have pool.

6/10

Pleasant

07 Jul 2025

Gerald

Overall experience was okay they could clean the rooms better and have them smelling good instead of the weird smell the elevator has been broken for months and still broke the won’t you to walk up the stairs instead of offering a first floor due to you having a lot of baggage

Self

4/10

Poor

03 Jul 2025

Julio

Elevator wasn't working, noisy beds, and they got strict about 3 persons per room only when we are a family of 4, poor service, gonna avoid indian staff next time!

Leisure Family

10/10

Exceptional

30 Jun 2025

Lucero

Very clean

Leisure Family

6/10

Pleasant

28 Jun 2025

Adrian

In general this hotel is ok, the only downside was the elevator, it wasn’t working.

6/10

Pleasant

27 Jun 2025

Latasha

The room itself was fine 🙂. The elevator was not working and they put us on the 3rd floor. The staff was not friendly.

Leisure Partner

2/10

Poor

22 Jun 2025

Arianna

Horrible Stay

Wouldnt recommend this hotel. Check in was easy but the room was disgusting. I dont even think they change the sheets and blankets when cleaning up the rooms for the next guests. We also had to change rooms 2 times! First time was because the room too dirty so we asked for a new one and the 2nd was because THE ENTIRE RESTROOM FLOOED! They put us in a room that needed maintenance. So for a 2 night stay we had to stay in 3 different rooms. Upon check out we waitied in the front to check out for 30 minutes before someone arrived to give us our deposit we still were forced to pay!

Partner

6/10

Pleasant

22 Jun 2025

Claire

Very simple. Elevator did not work. Room was fairly clean. Reasonable for price.

10/10

Exceptional

21 Jun 2025

michael

Very nice hotel will be coming back

Partner

2/10

Poor

14 Jun 2025

Brandon

All the rooms I was shown was dirty. Sheets were disgusting. Ask for a refund was told to contact Expedia

Business_and_leisure Partner

4/10

Poor

13 Jun 2025

Arden

Didn't look like bathroom had been cleaned in either of the two rooms reserved. Stains on comforters. Elevator, guest service and vending machine out of order. Very basic room, glad it was just a quick stopover.

Leisure Family

8/10

Excellent

09 Jun 2025

Deborah

Property was clean

Leisure Family_with_children

10/10

Exceptional

07 Jun 2025

Anderson

Good

Self

8/10

Excellent

01 Jun 2025

Esperanza

Location

Leisure

10/10

Exceptional

26 May 2025

Reyna

Very very clean !! Definitely will stay again

Leisure Family

4/10

Poor

25 May 2025

Aaron

Elevator was down. Handicap mother had to be walked up to the 3rd floor. AC wasn't on in the room, it was like 85° in the room. Couldn't sleep because of how hot it was. When i asked for a fan. The desk guy said it will just take time for the room to cool off, that they didn't have fans. Shower head was horrible. No pressure and the stream ls were shooting all over the place. I expected cheap but didnt expect things like this.

Leisure Family

8/10

Excellent

25 May 2025

Ruben

Good stay, just need to fix elevator.

Leisure Family

2/10

Poor

28 Apr 2025

Paul

0/10 dirty and 0 customer service and housekeeping

Horrible experience, i came in the room and the towels were dirty. I asked for new towels and the clerk found the one clean towel and said what was wrong with that.

He then threatened to kick me out with no refund, i messaged hotels.com and they didnt even provide any assistance then i found blood on the comforter.

0/10 you have been warned

Property is owned by shreeganesha inc so that should say alot as well

Partner

6/10

Pleasant

10 Apr 2025

Edward

Maintenance Issues

Room was clean and well laid out however shower valve handle was detached and soap dispenser in the shower was empty and the lotion dispenser was full but faulty. Disapointing for what was a great room.

Self

2/10

Poor

10 Apr 2025

Luzelena

The front guy told me the First night I was there saying I was going to full refund never gotten the refund restroom was fill with water everywhere

Friends_and_family Friends

10/10

Exceptional

10 Apr 2025

Erick

awesome

8/10

Excellent

09 Apr 2025

Daniel G.

Not bad

Not bad. Sheets didn't seem to fresh but everything was good.

Self

2/10

Poor

04 Apr 2025

James

Exploited me for $20 dollars to check in early after calling the hotel and explaining I was working a night shift schedule told me that’s fine just book online go inside and check in and said I wasn’t allowed to until 3pm. I explained that I call ahead and explained this and that is the time I have to be up for work he said $20 dollars told him to charge it to my bosses card and he said no has to be cash.

Business Self

10/10

Exceptional

19 Mar 2025

Jorday

Nice

2/10

Poor

16 Mar 2025

Eunice

All blankets were red stained, pillows were so dirty, air was not functioning, and had a terrible smell!! I expect my refund as soon as possible!!!

8/10