Ramada Encore Geneve

Switzerland , Geneva
GENEVA, Route Des Jeunes Carouge, 10-12
Show on Google | Website | Map

100 reviews shown

6/10

Pleasant

05 Mar 2026

Catalin

Outdated rooms for such a big name.

Friends_and_family Family

8/10

Excellent

26 Nov 2025

Sandra

Clean, nice shower

10/10

Exceptional

23 Oct 2025

Stephen

Good sized rooms. Comfortable beds

Leisure Family

8/10

Excellent

10 Oct 2025

Isabelle

The stay was very peaceful

2/10

Poor

09 Oct 2025

Sara

Got about 1 hour of sleep because the temperature control in my room was physically broken and it was so hot all night. Also the coffee machine didn't work and there was no refrigerator so had to go to the reception to have my cold foods kept, and also to get hot water in the morning. Not the experience I needed before a long day of meetings.

Business

10/10

Exceptional

06 Oct 2025

Cecilia

Lovely

Business_and_leisure

10/10

Exceptional

14 Sep 2025

Gary

excellent base for the city

great area and free transport passes

Friends_and_family Family

10/10

Exceptional

11 Sep 2025

Jean

It was our second time and we enjoyed our stay.
Thanks to all the staff.

6/10

Pleasant

06 Aug 2025

Sylvia

I arrived at night and was given a room where the bathroom smelled like sewage. Fortunately I was able to change rooms and the problem was solved. However, the hotel is super pricey for what it offers.

Business Self

10/10

Exceptional

28 Jul 2025

Maria

We stayed at the Ramada twice during our recent trip to Switzerland while attending Euros games at the Stade de Geneve. The hotel is literally right next to the stadium, so it was incredibly convenient. We walked right out of the stadium and into the hotel after the game. It was next to train tracks, but it was super-quiet even as trains came by and after games. Wonderful a/c kept us cool in the summer heat. Connected to a shopping mall with a co-op grocery and a food court. Easy to get to the city center by bus or the main train station or airport by train (it's a short walk from the Grand-Lancy station). This was such a good choice for us and we were very satisfied.

Leisure Partner

10/10

Exceptional

24 Jul 2025

Ami

Fantastic location for a match at the stadium next door! We had a view of the stadium from our room. Convenient to have shopping centre so close, which also provided a cheaper alternative for dinner with the supermarket. Lovely breakfast served at hotel, with a variety of milks to suit dietary requirements.

Leisure Family

4/10

Poor

10 Jul 2025

Viktors

Avoid unless you’re going to a football match

Good: Friendly and helpful staff, good size and clean rooms.

Bad: Located in a peripheral industrial area adjunct to the stadium. Few amenities: no fridge, crappy coffee maker (no tea). One room cleaning skipped for no obvious reason.

Ugly: breakfast is limited in choice and bad quality, served in a depressing prison-style canteen.

Business

8/10

Excellent

01 Jul 2025

Mrs Pratibha Patel Mr Ajitkumar

Mall next to the hotel

Leisure Family

10/10

Exceptional

21 Jun 2025

Mohammed

The reception, check-in, value, location, vicinity to public transport, silence and insulation all 5/5 and 10/10 stars but only one thing I did not like which is the cleaning and making up the room is not good at all but for everything and overall I will score you as 10/10. Hand wash soap containers were empty! All days missed by the cleaners only last day when I reported it. Luckily we had our own soap. The other issue the duvet covers and bed sheets made in hurry without professional making or folding! Other hotels even when not washed or laundered are made up in a reasonable tidy way.

Friends_and_family Family

4/10

Poor

21 Jun 2025

Syed

no microwave no iron in room۔
body wash not refill even after request۔
for showe only single foor attached،
otherwise rooms and beds were good۔

Leisure Family

8/10

Excellent

20 Jun 2025

Ron

Everything in all was very nice! There were no luggage carts for the hotel, which they really need!! They do have AC!!!

Leisure Partner

8/10

Excellent

17 Jun 2025

Niaz

It was close to the stop. We didn't like the room and housekeeping.

Leisure Family

8/10

Excellent

16 Jun 2025

Luis

Cleaness

Leisure Family

10/10

Exceptional

25 May 2025

John Henry

Perfect hotel if you’re going along to a Servette game! Literally right beside the ground, perfect. Only a 10min walk to the nearest train/tram stop which will take you straight into the city centre or main station. Staff really friendly and helpful. Room functional, can’t ask for much more really.

Leisure Self

6/10

Pleasant

21 Apr 2025

oladapo

This is good place for a short business trip

8/10

Excellent

19 Apr 2025

Luis

was not impress by the service and area, not friendly

Leisure Family

8/10

Excellent

11 Apr 2025

Manar

Very crowded reception and only 2 persons to serve.. but they are very friendly..
location is too far from the center .. a shopping mall in the same building which is good .. and beautiful italian restaurant..

Friends_and_family Family

10/10

Exceptional

07 Apr 2025

VAN CUONG

Nice

10/10

Exceptional

13 Feb 2025

Joseph

Highly recommend to any traveling to Geneva.

Leisure Friends

6/10

Pleasant

05 Feb 2025

Billy

Negatives outweighed the positives.

I was a little disappointed with the stay overall. Hotels in Switzerland are not cheap and this being a 3 star hotel I assumed it would be fully functioning and comfortable.

I booked it knowing that it was part of a conference centre, however what I was not expecting was my room to look directly into the conference centre meeting rooms, it was very unsettling and I felt like I had to have the curtains closed at all times. I was in room 317.

I was also unable to use the gym for unknown reasons.

The restaurant was not open the entire duration of my stay either.

The windows don't open like in many hotels now, except there was no climate control in the room just a vague dial that said +3 or -3, whatever that means... It didn't work anyway and would just make a lot of noise and no difference to the temperature in the room.

A couple of positives though, I was not expecting to see such a multitude of plug sockets, all the various European ones including UK/Malta as well as US/Japan.

Public transport is also pretty good, the hotel is well served by bus routes in all directions, rail and tram as well as being connected to a shopping centre with a large COOP store that you'll need as there's no longer a restaurant in the hotel.

Self

10/10

Exceptional

23 Jan 2025

Alexandre

Convient 1 night stay for business trip

Very convenient, connected to a mall with restaurants. Clean, friendly staff

Business Self

4/10

Poor

06 Jan 2025

TUNA

We stayed two nights in different times. Two of them were at the same room. The toilet lit was broken and we noticed that at the first stay. When we did the second check in after 10 days later they gave us the same room and the lit was still broken. They also doesn’t offer soup unless you ask..

10/10

Exceptional

03 Jan 2025

David

Great property for a short stay.

10/10

Exceptional

01 Jan 2025

SILVIA

Ramada Encore was ok, near public transportation, accept dogs and friendly staff

Leisure Pet

2/10

Poor

25 Dec 2024

Rishi

Avoid the hotel. Avoid Hotels.com

Worst stay ever!! Bad quality bed and mattress .. worst quality pillows
Rooms not cleaned even after reminder - we stayed for 3 days and only 1 day the room was cleaned.

Very disappointed!! There’s no ventilation or window in the room… it feels stuffy and uncomfortable all throughout the night.
We wouldn’t recommend to anyone.
On top of all this - worst customer service from Hotels.com .

They didn’t even help resolve any problems. Once we complained all we got was apology!! Worst website to book. Will avoid from next time

Friends_and_family Family

4/10

Poor

25 Dec 2024

TUNA

The toilet lid was broken and although we told it to the staff they did not fix it or change our room. There was not any hand soap either. Even though we asked for it, they kept us bringing shower gel. The location is strange as the hotel is inside a shopping mall which is right next to the football stadium. The hotel needs an update, everything looks old. Overall, i would not recommend this hotel.

Leisure Family

10/10

Exceptional

01 Dec 2024

Henk

Very very nice hotel. I liked the shower nice settings and very cosy also right next to a supermarket which is the best option for food in Switzerland if you don’t get paid as much in your home country.

Leisure Friends

10/10

Exceptional

14 Oct 2024

Melanie

Great hotel

This is a great hotel with a mall next door, easy transport links, we traveled from airport here and went in and out the city on bus, train and tram. It was quiet, the area was safe, the staff were friendly and helpful, room was clean.

Friends_and_family Friends

6/10

Pleasant

25 Sep 2024

Verified traveler

Basic - don’t expect much

Self

10/10

Exceptional

17 Sep 2024

Ahmed

Nice location, but hotel is very outdated.
Easy convenience for bus and train.
Secondly omar night auditor was great guy. But morning staff is soo arrogant. Cannot go above and beyond to help guest

10/10

Exceptional

16 Sep 2024

Zarrin

Overnight transit

Connected to shopping centre and two train stations at either side on walking distance was a plus point plus Genève football stadium next door. We used the airport bus at the door.

Partner

8/10

Excellent

15 Sep 2024

Michael

Lovely hotel, friendly staff, helpful. Near a shopping centre, good facilities. Rooms wee lovely, only thing is our coffee machine was a bit dodgy so they supplied hot water elsewhere. Only really issue so honestly would book again.

Friends_and_family Family

10/10

Exceptional

12 Sep 2024

EYOB

Excellent staff. You feel as you are at home. I propose Ramada for anyone who travels to Geneva

Leisure Partner

8/10

Excellent

31 Aug 2024

Paul

Great stay

Well maintained hotel. Particular care taken each day with cleaning room and replacing water, coffee etc. Excellent buffet breakfast. A little out of town but travel easy and free on buses, trains, trams and some boats with pass provided by hotel. Excellent for Stade de Geneva.

Self

6/10

Pleasant

30 Aug 2024

Peter

Conveniently located for the football stadium (outside), airport (30 minute bus journey) or the city centre (a 20 minute bus journey). Lobby, corridors and lift areas had an unpleasant smell. Other than that the hotel was absolutely fine.

Leisure Self

10/10

Exceptional

23 Aug 2024

Ellen

I read reviews about parking. Suggest driving up towards door, check in, let them give you directions to park underground garage. Then it was easy. Without directions, would not have found parking garage. Hotel was not clearly marked. With address, need to go to gate with arm, buzz front desk to get into front of hotel. Yes it was next to soccer stadium. All else ok.

Partner

10/10

Exceptional

26 Jul 2024

Pedro

This hotel is very clean & the staff is very
Friendly.

Leisure Partner

10/10

Exceptional

28 Jun 2024

Fida

It’s was comfort and good

Friends_and_family Friends

10/10

Exceptional

04 Jun 2024

Daniel

Lovely hotel, very clean and tidy, the staff was very friendly,

Thank you
Dan

Leisure Partner

8/10

Excellent

27 May 2024

Alison

Hotel itself is fine - only issue is parking. The car park is a dedicated area within the shopping centre car park next door. Entrance to this is a significant distance before you reach the hotel and is easily missed. The instructions provided by the hotel aren’t really helpful and provision of a map would have been of more use.
Secondly, the police close access to the car park about an hour or so before a game at the football stadium next door. Is it really too much for the hotel to notify guests of this? We ended up parking in a rough area over the road and negotiating traffic and football crowds whilst dragging luggage to check in.
There is a bus stop right outside the hotel and a regular service into the city (takes about 10 mins). The hotel provides a free travel pass that can be used on local public transport which is really useful, but you need to ask - we weren’t told about it at check-in.

10/10

Exceptional

24 May 2024

Karen

I was pleasantly surprised by the hotel, I thought it should be a 4 star hotel.

Business Self

10/10

Exceptional

06 May 2024

Leanne

Lovely staff. Good breakfast. Convenient location. Nice room and bed.

Leisure Family

10/10

Exceptional

03 Mar 2024

Mohamed

Good

Leisure Friends

6/10

Pleasant

30 Dec 2023

khurram

Just OK

Just OK. Bit dead. Safe was not working. Flush gave in after day 1. No fridge in room. Service terrible as they had not enough staff. Location was quite good with mall connected to hotel. Phone was not working and never did even after complaining. Otherwise condition of hotel is fine.

Friends_and_family Family

4/10

Poor

29 Dec 2023

Gipali

No tea bags / water were provided during the stay. One particular reception staff was not helpful at all. Rooms are too hot even though it was December and room
View was not as described.

Leisure Partner

6/10

Pleasant

16 Oct 2023

alan

Although the hotel itself feels a bit soulless it's a very convenient location for our needs.
We had to request a room change on this trip (second in a month to this hotel) due to a couple issues with the first room.

Leisure Partner

10/10

Exceptional

09 Oct 2023

ADEWALE

Great location ; I like the location . It's Very clean and Quiet. Nice Hotel 👍

Leisure Self

8/10

Excellent

16 Sep 2023

Angela

Nice room facilities

8/10

Excellent

27 Aug 2023

Hakki

Staff are very friendly

Leisure Self

10/10

Exceptional

25 Jun 2023

Charles

Located within the mall. Parking in the parking deck. Just information help navigate. Not good or bad.

Leisure Family

10/10

Exceptional

16 Jun 2023

David

Great staff who were accommodating, clean room, good location for a good price. No complaints and would stay here again as was convenient to get to the city centre and airport on the bus.

Leisure Partner

8/10

Excellent

28 May 2023

Richard

Short city break

Next to Geneva football stadium and large shopping complex, so not a beautiful area. However, free bus pass from hotel gave easy access to the centre in about 15 minutes. The hotel restaurant closed at 7pm but there are a few cafés and an Italian restaurant close by. The hotel is fairly basic but OK for the price compared to others in Geneva.

Partner

10/10

Exceptional

11 May 2023

Graham Michael

Good value given the average cost of hotels in geneve. It is a little way out from the centre and airport, however it is well connected by bus, train and tram.

8/10

Excellent

08 May 2023

Zaid

Good facilities and value for money

Leisure Family

10/10

Exceptional

17 Mar 2023

Fadi

Nice hotel and friendly staff

Great hotel, great location. Next to a shopping mall and a bus route which takes you to the city centre. Its also about a 10 min walk from a train station which can take you anywhere. The only negative is that rooms don't have a mini refrigerator.

6/10

Pleasant

16 Sep 2022

Marty D.

This property in Lancy area looks close to Lake Geneva , but it is a 40 euro taxi fare each way from anything a tourist would like . This hotel is a business hotel and does not cater to tourists . Changing money is not even a routine experience .

Leisure Partner

8/10

Excellent

18 Jul 2022

RICHARD

The bed was not good, supposed to get a king sized bed and got two twin beds put together. The twin beds would come apart and I would fall in the middle

Leisure Partner

10/10

Exceptional

03 Jan 2022

Luis Cameroon

Convenient location, next to a shopping center. Easy way to go to the city center by bus. We got a free public transport tickets to use in all days we have been there. It was a very pleasant stay.

Leisure Partner

10/10

Exceptional

06 Dec 2021

Henry

View of Charles

Very upscale pleasant stay. Not very close to metro but great for morning runs and a view of the Charles ! We enjoyed our time there

Friends_and_family Family

6/10

Pleasant

13 Sep 2021

Omar

Convenient Location.

This hotel is located next to Geneva's stadium and connected to a very nice mall.

The bus stop is within 5 minutes walk.

Every staff member I've met during our five nights stay were very polite and helpful.

The deductions are for two things:

1- I park in the garage and when I take the elevator to go to my room on the 2nd floor, the elevator would always stop at the Reception floor... this is extremely annoying and unnecessary.

2- the breakfast price is ridiculously high at 24.50 Euro per person. Way too expensive.

3- the prices in the cooler next to Reception desk where one could buy water, were atrociously high.

4- the hotel can be 4-star if it would provide more toiletries and daily complimentary water.

5- parking was 10CHF per day, a reasonable rate for Geneva, however, I believe the parking should be free because not all of the hotel's guests are arriving there by taxi or bus.

6- the internet service in the room was painfully weak/slow.

7- the pillows were useless because they go flat as soon as you lay your head on them.

Partner

8/10

Excellent

13 Sep 2021

Kristen

Convenient location next to the mall for ease of access to food and shopping. Would recommend brushing up on French prior to arriving, was expecting speaking German upon arriving and wasn't fully expecting the language switch. Speaking english was only useful in the hotel and not the mall.

Leisure Family

10/10

Exceptional

05 Jul 2021

Verified traveler

Although not in Geneva itself, it was very easy to take the bus into Geneva. The hotel staff was very friendly staff, and the service was great! The mall next door was very convenient for breakfast or quick dining, as well as for picking up anything you forgot to bring.

8/10

Excellent

07 Oct 2019

Verified traveler

Adequate, met my expectations.

Front desk was very helpful from check in to check out. Hotel was very convenient to public transportation, which allowed us to save a lot of $$$ and still enjoy Geneva. Bed very uncomfortable.

Partner

8/10

Excellent

25 Sep 2019

Verified traveler

Good location and friendly staff. They offer a city transit card at no cost, making it easy to get around and to the airport

Leisure Family

6/10

Pleasant

15 Sep 2019

Verified traveler

Location was average, but access to public transportation was good. Breakfast was over price and questionable as it made us sick.

Partner

10/10

Exceptional

20 Aug 2019

Stuart

Nice hotel with free public transport.

Good hotel. A 20 minute bus from city centre, but hotel provided free Geneva Travel card so no issues. Next door to shopping mall (and supermarket) which was great for drinks and snacks.

Partner

8/10

Excellent

01 Aug 2019

Verified traveler

Very friendly and helpful staff, very clean and comfortable room and also very clean hotel

Leisure Self

6/10

Pleasant

11 Jul 2019

Ricky

The stay at this property would have been a lot better if the internet worked. I had to resort to using my SIM data to get any work done. For a business class hotel one of the most important assets is connectivity. The room was clean, the beds were soft and the shower was hot.

Business_and_leisure Self

8/10

Excellent

10 Jul 2019

Verified traveler

The hotel is located next to a sports stadium and shopping mall, however an half hour drive to the airport. We left before breakfast so cannot review it. The reception staff were very helpful and friendly.

Leisure Partner

8/10

Excellent

30 Jun 2019

Verified traveler

The dark drapes that allowed you to sleep since it was summer with long days and short nights

Friends_and_family Family

8/10

Excellent

12 Jun 2019

Verified traveler

The room is big but not the tv,easy Access to the airport

Leisure Family

8/10

Excellent

30 May 2019

Timothy

Next to large shopping mall with restaurants and groceries and pharmacy for travelers who might need items during their stay.

Leisure Partner

8/10

Excellent

27 May 2019

Verified traveler

Proximity to shopping centre, stadium, and downtown was helpful for my first introduction to the city.
The hot breakfast was ample and gave a great start to the day.
Staff were friendly, helpful and professional.
Would stay here again.

Business Self

10/10

Exceptional

23 Mar 2019

Charles

Nice Place to Stay Near the Stadium

It was a very comfortable room. The hotel is not that far from downtown Geneva, but, depending on the route, it does require a ten minute walk after you get off public transport. I enjoyed my stay--it was very comfortable and clean.

10/10

Exceptional

20 Mar 2019

Verified traveler

I liked that it was by the mall. It made getting breakfast easier. The staff was super friendly!!

Leisure Family

8/10

Excellent

01 Mar 2019

Verified traveler

Staff are great, very friendly and respectful, they love to help, this was my second stay and i love it, however, they charged for using gem i think they should offer for free

Business Self

10/10

Exceptional

18 Feb 2019

Verified traveler

Lovely staff, looked after every step of the way. Great location, not too central, nice to travel in and get to know your way around.

Leisure Family

8/10

Excellent

18 Jan 2019

Verified traveler

Standard business hotel

Business hotel, with basic bar and restaurant. Use the nearby Italian restaurant for a meal and cafe for breakfast. The hotel charge an insane 28 CHF for breakfast!!!

10/10

Exceptional

07 Dec 2018

Damian

Wet dog

Very handy as I was sitting exams in the conference centre next door - I cycled from the train station on my wee Brompton- the only down side the room had no bath tub and the sheets smelt damp - wet dog. The staff were friendly- breakfast was ok!!

8/10

Excellent

18 Nov 2018

Verified traveler

Good hotel for business stay

Good hotel with comfortable rooms. The front desk staff especially in the evenings could have been more helpful and courteous. Example, small requests like room with a better view or extra plastic cups were flatly ignored. A little flexibility from hospitality staff goes a long way in improving customer satisfaction and loyalty. Breakfast was expensive and not worth it. The location although far from the centre, was well connected by bus and tram.

8/10

Excellent

11 Nov 2018

Aaron

Very nice hotel with a breakfast bill to prove it

A very nice hotel close to bus stops. It’s connected to a mall so there are places restaurants, a grocery store, a movie theater just a minute away. A nice perk is that they give you a ticket for the local transportation that will get you pretty much everywhere. The only qualm I have with the hotel is the price of the breakfast. If I remember correctly it was about $20 for essentially a continental breakfast.

10/10

Exceptional

09 Nov 2018

John C

Perfect!

This was such an easy and low-key place to stay. We had a car and leaving it in the mall parking lot and then just hopping on the elevator to the lobby was a breeze. The room was clean and comfortable; we loved the shower and the bed. There is a train depot out the window, but the room was super quiet. We felt like we were the only people at the hotel, when it was actually packed. It is super easy and free to take the bus from the hotel to the city center, and we even walked to the cute town nearby to eat fondue one night. Of course, we might have preferred to stay on the lake, but at this affordable price point, and having a rental car, we couldn't have asked for a better place to stay. Having the mall next door and all of the shopping/restaurants was great - especially for breakfast. Highly recommend. We had an amazing, comfortable stay for an excellent price; surely a rarity in Geneva!

Partner

8/10

Excellent

21 Sep 2018

Martin

Slept well

It’s quite a nice hotel for a soulless hotel chain. The room was quiet and I slept well. The breakfast is way too expensive and the bar shuts too early. There is however a lovely Italian outside and a bowling alley in the shopping centre next door that has a great bar and pool hall.

6/10

Pleasant

18 Sep 2018

Mark

Nicely located hotel in a good condition. Somewhat disappointing experience when communicating with the staff. Accounting mistakes do happen, but one would normally expect to hear apologies in such cases.

10/10

Exceptional

31 Jul 2018

Don

Extremely difficult to find! 3 navigation systems sent us around in circles for over an hour. Please give your clients a description in their confirmation email as how to get there, i.e go into parking garage to park and get access to hotel there on level-2.
TV had no info to controls, info guide nor station. Laborious to find CNN by chance after a long search.
Room very neat and comfortable except for some black mould growing already in the shower of this seemingly brand new hotel.

10/10

Exceptional

27 Jul 2018

Verified traveler

Geneva

Great!

Partner

8/10

Excellent

29 Apr 2018

Marilyn

Very industrial area, but you can figure it out

Once I figure out how to find the parking, it worked out

Family

8/10

Excellent

19 Feb 2018

Novelette

Excellent

Partner

8/10

Excellent

07 Jan 2018

Verified traveler

This is a convenient hotel adjacent to a mall with restaurants. Spacious room, king bed option with nice linens. Spacious.

6/10

Pleasant

29 Aug 2017

Verified traveler

Good Hotel NO CLIMATE CONTROL

The staff were typical for any hotel, the decor was actually really nice, the room was a good size and I would have given this a closer to a 4 if not for the fact the room was so hot I couldn't fall asleep and when I finally did, when I work up I was dripping in sweat. Theres no working air conditioning. Its inhospitable during the summer. I get many hotels in the alps don't have AC, you can just open a window but in Geneva that just isn't enough (plus the windows don't open here). The location is also a little tough as parking is in the mall parking garage entrance which isn't really near the hotel so its easy to miss.

10/10

Exceptional

09 Aug 2017

Dean

Excellent hotel and staff!

Great hotel! The location isn't in Geneva but you get a free transit pass to use and the bus to centerville is out front. The hotel was great, excellent staff, so helpful and nice, especially Manon, she was awesome! The room was spacious, a great big bed that was soft but supportive. The wifi was good, we could stream and video chat with ease. The bathroom was so nice, we loved the big open shower. The parking was nice, only 10 Franc per night with in/out and it was under the hotel, you enter at the shopping mall FYI.

Partner

10/10

Exceptional

16 Jun 2017

Rajesh

Friendly staff, pleasant stay

8/10

Excellent

29 Mar 2017

Verified traveler

It was good to be close to the business location.

Good for working but a bit far to walk to the lake ... but public transport and taxi was useful.