Name: Casa Palacio Pilar del Toro
Address: Calle Hospital De Santa Ana, 12, Granada, 18009, ES

4/10

Poor

23 May 2026

Diane

The location was excellent but the place was bizarre. We needed to call a number to check-in, after completing a form 48 hours in advance. We were given a link to an app to open the outside door and our room door. Of course, the app failed one day while we were trying to get back in the room. After a few calls, we were buzzed in. Ridiculous program, what if your phone battery runs out and you can no longer get in the hotel?!? The restaurant was always empty and there was no staff around. Very odd stay.

Friends_and_family Family

8/10

Excellent

24 Apr 2026

Claudia

Great location, but noisy at night where you can hear everything in the room.

Partner

10/10

Exceptional

26 Jan 2026

Susan

Clean and close to Alhambra and restaurants

Self

10/10

Exceptional

03 Sep 2025

Vivek

Very nice hotel very close to Plaza Nueva as well as Cathedral and La Alhambra.

Leisure Partner

10/10

Exceptional

26 Apr 2025

Verified traveler

We are so glad to select this place. This is located at the entrance of Albaicin, 5 minutes to Cathedral and 10 minutes to the entrance of Alhambra.
We choose the superior double room which is occupied the top floor and 2 sided are all windows, You can view Albaicin and a part of Alhambra.
We are sure that we will come back this room when we come back

Partner

6/10

Pleasant

19 Mar 2025

Marin

The location is wonderful, and the staff I saw on the first day of my visit, Sunday, were warm and helpful. However I did not see anyone after that day, and the restaurant, cafe, and bar were all closed for the remaining two days of my stay. I did not expect that as the listing advertises food and beverage. There was an odd odor in the bathroom on day one, perhaps because the room had not been used recently as it did not persist after the first night.
Overall it was okay and the room, while dark, was roomy and quiet. However due to the expectation of amenities that did not exist, I would have chosen a different hotel.

Leisure Self

10/10

Exceptional

25 Nov 2024

Gianluca

Great place

Business Partner

8/10

Excellent

27 Sep 2024

Anca Roxana

Nicely renovated and maintained old building. Nice atmosphere

Leisure Partner

10/10

Exceptional

22 Jun 2024

Kathleen

Unique building

Leisure Partner

10/10

Exceptional

01 Nov 2023

Karl

This small hotel is in a picturesque old building around a patio, which is used as a dining room. It is steps from Plaza Nuevo, just under and a short walk from the Alhambra, and close to everything in the old town. The room we had was small but completely adequate, with a beautiful old wooden ceiling. I highly recommend staying here!

Leisure Partner

8/10

Excellent

30 Sep 2023

Lucy

No front desk staff at our property the entire time. Had to go to a different hotel for all assistance. Website says laundry. No laundry. Elevator but still many stairs up to hotel and more to our room. Nosiest street. Loud partition people till early morning, terribly loud scooters constantly, construction workers, street cleaners each day for hours and hours.

Leisure Partner

2/10

Poor

26 Sep 2023

Nathalie

Maid service to make up room was awful. When we checked in, there were black hairs in the floor from orevious guest, also the shower drain was clogged, sink drain was clogged, water would accumilate and not drain properly.

Leisure

10/10

Exceptional

17 Sep 2023

Gina

From checking in to leaving and everything in between the staff was amazing, friendly and helpful. The hotel is so convenient for seeing the Alhambra and shopping and dining. Easy to find taxis and buses are right outside the door. The rooms we’re comfortable and the perfect size with air conditioning and a tv if you desire. I would highly recommend this lovely hotel for your stay in beautiful Granada.

Leisure Family

10/10

Exceptional

05 Jun 2022

Simon

A pleasure to stay in.

I have stayed here before, again the room was huge, very historic and a beautiful bathroom. They now have bottles of body wash etc instead of little sachets so is now a good step up in standards. Highly recommended place to stay. Nice and quiet but the most central you can be.

Self

8/10

Excellent

01 Sep 2021

John

Charming old world atmosphere in the city center

Very nice old world atmosphere in the hotel. Beautiful antique furnishings. The room was a bit dark and I wish the AC worked a bit better but not bad. Great location. If you’re driving parking is quite far away. Staff was nonexistent. We couldn’t even officially check in until the second day. That was the only time we saw someone that worked there. We felt like we were the only ones staying there. We never saw another person the whole stay.

Partner

4/10

Poor

26 Dec 2019

Dan

Poor hotel, poor service.

The desk help was unfriendly. The access to the hotel is through a restaurant that was often packed with people. At times there were so many people dinning that we had to ask several people to kindly move their chairs so we could get to the stairs to our room. While not ideal, this was not so bad that I would down rate the hotel. The staff glairing at us each time we interrupted the dinners was annoying.
Our room was pleasant and comfortable. However the walls are thin and our neighbors were extremely noise at all hours of the day and late into the night.

Friends_and_family Family

8/10

Excellent

31 Oct 2019

FENGCHI

Good and helpful staff!

Very helpful staff! Only can get hot water at the bar which running 8am to 1230am in the midnight. Need to aware of limited access on the road in front of hotel. We parked our at St. Augstin market around 10 min walk. We got 5 euro per night discount at Hotel reception which was really a favor!

Partner

8/10

Excellent

26 Jul 2019

Verified traveler

What I liked about this hotel was the location and the old world style of the place being that it is was a 17th century domicile. Also the restaurant is quite good so eat there it is pleasant and the best service I had anywhere while in Spain.
I had two big issues the first one was that I had no internet in my room only in the dining area which was difficult for me and the second issue is that there is really no front desk. If you need help from an concierge there won’t be any actually the phone in the room rings a non existent number I think.

Leisure Self

8/10

Excellent

08 Jul 2019

Beth

Good Value

The room was clean and the hotel was centrally located. The staff were friendly and helpful. Excellent value.

Partner

8/10

Excellent

29 May 2019

Verified traveler

Quaint and charming hotel in a perfect location from which to explore Granada. Fairly basic (no safe or minibar) but the room and bathroom were spacious and the bed was enormous! The restaruant and breakfast buffet was nice – good quality of food, wine and service. Overall the place is traditional, stylish and pleasant.

Leisure Partner

10/10

Exceptional

15 Jan 2019

Verified traveler

Excellent staff, especially Marcos who dealt with a problem with my room very quickly, Marina and Christina who were always smiling and ready to help. Excellent location. Breakfast really good.

10/10

Exceptional

18 Dec 2018

Verified traveler

Superb cosy hotel retaining much of it's 18th century charm. The staff were all extremely helpful and friendly.. The restaurant was full of atmosphere, excellent food and very popular with the locals at the weekend for groups and parties which must speak for itself. The hotel is ideally situated between the old town and the new at the foot of the hill going up to the Alhambra which takes an exhausting 20 - 30 minutes on foot but there is also a bus stop just 2 minutes away for the less energetic. To sum up we were delighted with out choice!

6/10

Pleasant

03 Jun 2018

Verified traveler

Great restaurant with a room with no view.

Primarily a restaurant/bar with 12 rooms above. Our room was listed as city view but was an interior room with only view of courtyard restaurant.

Partner

6/10

Pleasant

23 May 2018

Verified traveler

Characterful hotel but room was noisey. Great loca

Noisey room but great location. Good biffet breakfast nd good value

10/10

Exceptional

26 Nov 2017

Marcelo

Great location

Awesome location only minutes from Alhambra, Cathedral, Plaza Nueva, bats and restaurants. Quiet street. Very clean and spacious.

8/10

Excellent

02 Sep 2017

Verified traveler

Great location, historic hotel

A treasure located close Ro Alhambra and the night life and tapas bars in Granada.

8/10

Excellent

23 Jun 2017

Simon

Wonderful hotel.

From check in to check out I thoroughly enjoyed my stay, the room was beautiful, large bathroom with bath, and the room was very quiet, the area is perfect, as I know the area I wanted to stay central and this is as central as you can get and because it's set back from the main square (plaza nueva) there is no noise from bars or people. There was one very big problem, they didn't have an iron, I don't know how they can expect people to go out in un ironed clothes I do not know. After I demanded them to get an iron they said they would borrow one from another hotel. It's not like an iron and ironing board is expensive.

8/10

Excellent

08 Dec 2016

Umair

Comfy Stay

Nice small hotel with friendly staff. Abit different to find as it is located in narrow tiny street. However very close to Alhambra. We were guided to a near by car park which costed 20 euro for 24 hrs. The Toilet and shower was also very good. I would recommend this hotel for one or two day stay.

Family

8/10

Excellent

15 Jul 2016

Matthew

Great hotel right by Alhambra

Was great! Wonderful staff and great cold breakfast every morning

Partner

8/10

Excellent

13 May 2016

Terence

Location, location, location!

Excellent friendly historic location. Very reasonable costs.

Partner

8/10

Excellent

09 May 2016

Richard

Nerja Getaway.

Recently refurbished, this small beautiful and stylish hotel well worth a visit. Due to being in old town no parking on sight, but only a short walk.
Recommended.

Partner

8/10

Excellent

10 Apr 2016

Lyn

Hotel situated in a quiet street and easy to find.

Easy to get to by local bus from the main bus station, then a short walk. easy to walk to the Old Town and all the major sites. Taxis everywhere.....city tour stop almost outside.
The room was large, clean and comfortable...bathroom also large. it was very quiet and I rarely heard any other guest.

6/10

Pleasant

04 Apr 2016

Verified traveler

No wifi and twin bed was a double...

Family

6/10

Pleasant

16 Feb 2016

Verified traveler

Hotel right in centre of town

Difficult to find as sat nav had problems with mountains. Not very accessible for anyone with mobility problems and very little English spoken so could practice our Spanish. Room was cold as heater not very powerful and breakfast was basic with either tea or coffee and just a tostada. Hotel is very old and interesting and very spanish

2/10

Poor

05 Jan 2016

Mila

Dirty, overpriced: the worst place you can pick

Our stay in this hotel was a complete nightmare. We picked the place for our New Year's eve and there was only one good thing about it: now we know the year will only get better. Nothing can be worse than this place. In our arrival, the manager told us we would have to pay and extra $15 Euros because we were booked for a triple room, but wanted to stay in a double. Isn't is cheaper, I asked? Yes, but since you are changing today, I will overcharge you, he answered. It was just the smallest of the problems. The elevator door has no sensor and closes on you all the time. The room was disgusting. Small, full of mold, covered with exposed energy cables around the bed... In the bathroom water flows all over the floor after a one minute shower.
But the worst part was when we decided to sleep. The sheets were full of hair (brown, red, and blond, believe me)!!! Stains were everywhere. We could barely sleep. I don't understand how someone can let a hotel become such a terrible place. I will never, ever, go back. And recommend that you stay away from this place.

10/10

Exceptional

29 Oct 2015

Richard

Great location

Very nice. Noisy on Saturday night but otherwise quiet.

Partner

8/10

Excellent

28 Sep 2015

Anna

Perfect Location and an authentic Granada feel

Booking this hotel, I was nervous and hesitant as people had numerous negative things to say. In retrospect I'm glad I booked this hotel and didn't let the negative reviews be the deciding factor in my decision. The hotel is in THE MOST PERFECT location. It's a minute walk to Plaza Nueve, it's a minute walk to the Arabian baths, 20 minute walk to the main entrance of Alahambra. The hotel itself is a converted mansion so the \"paper thin\" walls reviews make sense. With that being said, we were comfortable both nights and didn't hear any excessive noises. As we were in Spain for 2 weeks we stayed at 6 different hotels and the paper thin walls are very common unless you are willing to pay $200+ per night. The room was very spacious and had AC. In regards to the \"long walk up the cobblestone street\"- it's a 2 minute walk and yes, it's annoying to be dragging your suitcase but it's not that big of a deal (I'm a 110 lb person and if I can drag a 50 lb suitcase so can anyone else). It's Spain, you will come across cobblestone streets, stairs, hills and other inconveniences all the time! Although half of the staff didn't speak English they were beyond helpful. A receptionist that didn't speak English literally walked us out of the hotel and to the nearest tourist information booth. I haven't seen any hotel do that!
Overall I would very much recommend this hotel if you want to be in the perfect location while staying at a very authentic, reasonably priced Spanish property.

Family

10/10

Exceptional

20 Sep 2015

Verified traveler

Highly recommended - close to everything

The staff was very welcoming. Deco is nice and we got the room with the balcony. The wifi is free. It's close to halal food outlets. Walking distance to Al-Hambra. Shops are very close too.

8/10

Excellent

20 Jun 2015

Verified traveler

Good location

I have choiced this hotel for the location and price . The hotel is very close to El Hamra and ciy center.

4/10

Poor

02 Jun 2014

Verified traveler

WORST EXPERIENCE EVER

Arrived at this lovely property after climbing up a cobblestone stairway from where the taxi could drop me.
Staff is NOT on the property 24/7. I was LOCKED IN, LOCKED OUT and was very disappointed in this service.
Rooms on the street are very noisy. Paper thin walls within and without, so if there is noise somewhere, it will
be in your room.
The RESTAURANT in the courtyard of this hotel is OUTSTANDING, but can be noisy (sports bar) and is closed Sunday and Monday--exacerbating the hotel's lack of staff.
Otherwise, fantastic location at Nuevo Plaza, and nice room and shower.

8/10

Excellent

07 Jul 2013

Verified traveler

Good, helpful hotel, excellent location

Good, mid-range hotel in an excellent location. It shares a reception with a hotel across the square - you might need to go over there to check in and check out - but staff are really helpful. They can book Alhambra tickets for you (at a small extra fee) and we got ours for the next day when the public website was showing fully booked. If you need parking tell them in advance if you can - it's limited space in a nearby underground car park.

8/10

Excellent

09 Jun 2013

JP

Quiet hotel in lovely part of Malaga

Good value for money and well situated - very quiet. Hotel with character.

8/10

Excellent

25 May 2013

Christine

Perfect for visiting Alhambra

Very pleasant hotel , sympathetically restored around a traditional courtyard.
Centrally located , perfect for visiting the Alhambra and Albaicin area.
But the rooms were not well soundproofed which made it noisy.

Partner

4/10

Poor

24 May 2013

Verified traveler

Our stay

Beds were very uncomfortable. You can feel the old springs in your back. The staff and location are great. Rooms are old and can use a facelift.

6/10

Pleasant

04 May 2013

Fred

Perfect location but very dated

This was our final stay in a two week trip to Spain. The room was not the highlight of the trip. Although central, the room was not well maintained. Also, the cleaning staff definitely missed a lot of corners, including not replenishing our dirty glasses etc. I would try something else next time. They speak of soundproof rooms...not a all as you hear all the bathroom noises of your neighbor.

8/10

Excellent

20 Apr 2013

K

great location

Perfect location. Walking distance of anywhere you would wwant to go in Granada. Hotel reception not staffed all day but this was not a problem for us. Wireless poor.

8/10

Excellent

14 Mar 2013

Verified traveler

colder than normal

It was in a agreat location, looked lovely inside with the central open area for sitting in the shade.. however the room was very cold and took a dreadfully long time to even warm enough to stay in without a coat. If guests are expected it may be a good idea to warm the rooms in advance.

10/10

Exceptional

18 Sep 2012

Verified traveler

great hotel and location

Small hotel (I believe 12 rooms) with an associated restaurant, very centrally located on Plaza Nueva, in walking distance of the touristic sights of the old city. A nice, large courtyard, and beautifully restored rooms, with old wooden beams. Rooms are quite spacious, with large, modern bathrooms, and mine at least had a balcony. The only caveat is that the area can be loud, in particular due to church bells that ring at various hours of the day, and sometimes the night (the 16th-century Church of San Gil and Santa Ana is less than a block away). Overall, a great deal for the area, nice interior, and friendly operators.

10/10

Exceptional

09 Jul 2012

Dale

Most beautiful traditional hotel

We loved this traditional Spanish Hotel with its central courtyard, high ceilings and tiled floors. It is situated as centrally as possible and the staff were just so helpful. We found it excellent value and just a delightful traditional experience. A beautiful experience - we will recommend it to all our travelling friends

10/10

Exceptional

19 Apr 2012

Verified traveler

This is a great hotel. It is well-located--walking distance from the Alhambra and the Albaicin. It is on a small square, and not on a busy street, so is quiet. The building itself dates from the 17th century, but the rooms include modern windows so that it is quiet. Tall ceilings, tile floors, and french doors that opened out on the square. On the ground floor there is a bar area where one can eat. An excellent choice.

8/10

Excellent

06 Mar 2011

K

Convenient location in Old Granada

I stayed at Casa del Pilar for three nights in late February. It was quiet at the hotel, because it was the off season. My single room was small, but everything worked as advertised. The wifi was fine.

The hotel is a fantastic historic home from the Moorish period - and has a lovely interior courtyard and its own coffee bar for breakfast. The location is unbeatable. It is steps from the Albayzin quarter, and a lovely walk along the river. The Alcazar of the Alhambra palace seems to loom overhead. Two bells (one from the Church of Santa Ana and another in the Plaza Nueva) mark the quarter hours in a lovely way. There is virtually no traffic noise since the hotel is in an alley behind a courthouse.

My only complaint is about something that may be beyond the control of the hotel. Maybe it's due to the new law in Spain prohibiting smoking in bars in Spain that forces smokers out onto the street. But in any case, during my stay I had a hard time sleeping because late into the night, people from a bar down the street were being very loud, singing and shouting in the alley, right down the street from the hotel.

Despite this, I recommend the hotel. You can ask for a room that is not near the bar, and perhaps the hotel will address the problem with the bar's owner.

6/10

Pleasant

20 May 2026

ARMANDO

Hotel con muy buena ubicación. Hay un restaurante en la planta baja y por las tardes/noche un poco de ruido. El hotel te ofrece desayuno y estacionamiento pero debes tomarlo en otro de sus hoteles a un par de cuadras. El área del centro histórico no es de fácil acceso si vas en coche pero hay taxis disponibles en la plaza a unos pasos. El personal atento por WhatsApp pero no hay recepción con atención continua.

Partner

8/10

Excellent

03 May 2026

Emmanuel

Cet hôtel est très bien situé, à quelques minutes de la cathédrale en plein coeur du quartier touristique. Les chambres sont assez simples mais correctement entretenues et étonnement bien isolées du bruit de la rue. L'hôtel ne propose pas directement de petit déjeuner mais un partenariat avec un autre hôtel proche. Cela dit, les options de petits déjeuner sont nombreuses dans le quartier. Globalement, nous avons passé un bon séjour. Le rapport qualité prix est très bon.

Partner

8/10

Excellent

14 Apr 2026

Sylvie

Viel hôtel avec beaucoup de charme, très bien situé et pas cher. La chambre que j’avais donné sur la rue, plutôt bruyant. Le resto est magnifique, un peu cher.

Self

8/10

Excellent

13 Mar 2026

Sandra Luz

Buena ubicación cerca de todo, accesibilidad a todo lo necesario y a los puntos de interés. La habitación bien promueven tener Internet, pero no llega hasta tu habitación.

Friends_and_family Friends

10/10

Exceptional

25 Oct 2025

Katja

Dejligt sted meget idylisk

Partner

8/10

Excellent

12 Oct 2025

JOANA ANGELICA

Quarto limpo, excelente localização, precisa melhorar a qualidade da roupa de cama.

Partner

10/10

Exceptional

02 Jun 2025

Mamen

Lugar tranquilo en el centro de Granada. Camas muy cómodas y el personal del hotel muy amable.

Leisure

4/10

Poor

09 Apr 2025

Verified traveler

No es lo que parece

La habitación queda sobre el comedor por lo el ruido de la gente cenando impide el descanso. Habitación muy oscura y mal iluminada. Olor a desagüe proveniente del baño etc
El personal ha sido atento. Es lo úrico positivo

Friends_and_family Friends

6/10

Pleasant

07 Jan 2025

Renato

Chegamos antes do horario e porta do hotel fechada, apenas um numero de WhatsApp ( quem nao tem chip nao se comunica)
Entramos pois hospedes abriram a porta. 20minutos depois chegou alguem. Nao foi autorizado check in antecipado( 2 horas antes).
Nao foi feito check in, nao tinga uma recepcao, tudo foi feito no balcao do restaurante.
Retormamos as 18hs, novamente nao tinha ninguem,ligamos, apareceu outra pessoa. Nao pediu nossos passaportes, nada.
Deu as chaves, informou q as malas tavam no quarto, ou seja , quarto sempre esteve disponível.
Nunca mais cruzamos com ninguem do hotel, nada de recepção, ficamos \" clandestinos \" pois nao havia nenhum documento que mostrasse que estavamos la.
O banheiro era grande, porem a cada banho alagava, saia agua por todos os cantos do piso.
Quarto escuro, com iluminação mal posicionada, piso frio porem tinha calefacão.
Nao recomendo pela insegurança

Partner

10/10

Exceptional

22 Aug 2024

Lucia

Lo único es que la ducha sale el agua o muy fría o muy caliente no tiene punto medio

Leisure Family

8/10

Excellent

22 Mar 2024

Michele

location!

The hotel's location is extremely convenient, with a plaza just around the corner and many food options (cafes, restaurants etc).
The hotel has no receptionist on site but he came quite quickly and solved the heating issue promptly.

Friends_and_family Family

8/10

Excellent

16 Jul 2023

Carol

La localizacion es de lo mejor

10/10

Exceptional

04 Jul 2023

Guenther

Sehr gut erhaltenes altes Stadtgebaeude in der Innenstadt.
Externes Restaurant im Innenbereich sehr gemuetlich, sauber.
Keine eigene Rezeption. Wird vom Hotel Plaza Nueva, zwei Minuten Fussweg, verwaltet. Dort ist auch ein kleiner, hoteleigener Fruehstuecksraum mitbenutzbar.

Leisure Family

10/10

Exceptional

13 Apr 2023

STYLIANOS

Great stay in the heart of Granada

The room was super comfy and quiet although it is located in a scenic building in the center of Granada. The welcoming staff was amazing and the entrance to our room was through a secret garden restaurant!

8/10

Excellent

27 Feb 2023

Carole

Situation physique

Leisure Partner

8/10

Excellent

08 Dec 2022

Juana

El hotel es un palacio y como tal las habitaciones son grandes y un poco destartaladas. Su tamaño también evita que se caliente rápido. En invierno las habitaciones son frías.

Partner

10/10

Exceptional

13 Nov 2022

Toñi

Un hotel con mucho encanto

Nos a encantado el hotel, acogedor en pleno centro y cerca de todo,cas muy cómodas y todo muy limpio. Solo lo que no nos funcionó fue el agua caliente del vídeo, pero por lo demás un 10, volveremos.

Partner

10/10

Exceptional

11 Oct 2021

Maite

Todo muy bien

Leisure Family

10/10

Exceptional

19 Jan 2020

Francesco

Semplicemente strepitoso. Null’altro da aggiungere!

Leisure Family

10/10

Exceptional

19 Sep 2019

Minaghor

Salle de bain vétuste et sent l’humidité, trace de moisissure autour de la douche.
Sinon très bien situé au pied de l’alhmbra
Le personnel souriant et agréable
Petit déjeuner copieux et de qualité

Leisure Partner

8/10

Excellent

14 Sep 2019

Verified traveler

Leave your car at home

Nice hotel, but no view from the room. Just a cement wall. Both very nice and not so nice staff. Very complicated to park the car.

Partner

10/10

Exceptional

27 Aug 2019

Verified traveler

Superbe hotel! Et très bon emplacement. Merci pour votre accueil et votre service.

10/10

Exceptional

31 Jul 2019

Andrea

Estadía perfecta

Estadía muy cómoda, el personal es muy amable y está o resto a ayudarte. La ubicación del hotel perfecta, cerca de todo. Totalmente recomendable.

Friends

8/10

Excellent

30 Jul 2019

Verified traveler

Posizione centrale. Bel palazzo, peccato che la finestra della camera era un grosso oblò in posizione alta da cui penetrava pochissima luce.
Pulizia della stanza perfetta.
Nella prenotazione era definito un