Name: Palacio Santa Ines
Address: Cuesta De Santa Ines, 9, Granada, 18010, ES

10/10

Exceptional

26 Jul 2026

Patricia

The staff there was super friendly and helpful. The room was very large and had an excellent view of la Alhambra. The air conditioners keep the room ice cold, which was a necessity in the summer heat. Overall, our stay was fantastic and I highly recommend Palacio Santa Inés

10/10

Exceptional

26 Jul 2026

Mary

The room was very clean! The air conditioning was adequate for very hot weather. The staff could not have been friendlier!
This is my second stay and I will definitely stay there again when in Granada!

10/10

Exceptional

24 Jul 2026

James

Location was perfect and the staff were great

Family_with_children

10/10

Exceptional

22 Jul 2026

Samuel

It was an extremely memorable stay! We slept so comfortably with a view of the Alhambra!

Partner

10/10

Exceptional

19 Jul 2026

I-ching

This charming hotel is conveniently located. The staff was friendly, helpful, and efficient. We arrived Granada around noon and our room was already ready - very happy about it!

Friends

10/10

Exceptional

17 Jul 2026

Lenora

Perfect location for exploring the older parts of the city. The staff were very helpful with all types of needs - even about Raton Perez as our son lost his tooth. The building is a great mix of old and new features and the breakfast was very filling before a day walking up lots of hills and staircases. Would recommend to family and friends.

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

Jenny

Clean airy room with air conditioning.

Partner

10/10

Exceptional

16 Jul 2026

DAVID

Great room. Great folks. Killer view. Go there!

Partner

10/10

Exceptional

12 Jul 2026

nicholas

A beautiful and perfectly located property in the shadow of the Alhambra - wonderful

Family_with_children

10/10

Exceptional

11 Jul 2026

Neil

Fabulous character hotel with absolutely the best location. Clean, comfortable, good breakfast, friendly helpful staff. We will be back.

Family_with_children

10/10

Exceptional

11 Jul 2026

Rula

A lovely team
Super location
So helpful and comfortable hotel

10/10

Exceptional

09 Jul 2026

Patricia

Everything was as charming as the pictures and more. The location is fantastic as it’s just at the base of all beautiful places such as Mirador San Nicolas, Alhambra, and the bustling Albaicin neighborhood. I highly recommend this hotel and will be going back to sure!!

Self

10/10

Exceptional

08 Jul 2026

Maria Violeta

Beautiful place. The location couldn’t be better. It’s situated in the most beautiful street of Granada at the feet of the Alhambra. The staff was amazing!

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Arnaldo

The room was clean. The staff very helpful. The a/C was excellent specially when the temperature outside was in the high nineties. The breakfast was very good. I will return!!

Partner

6/10

Pleasant

06 Jul 2026

Jahanzeb

The property is beautiful, for sure. It is just extremely misleading. Only rooms 10 and 11 are shown in the pictures for double room with Alhambra views. That isn’t mentioned anywhere. Upon arrival we checked into a normal double room that happened to have tiny views of the Alhambra. Reception was unhelpful.

Partner

10/10

Exceptional

05 Jul 2026

Joanna

Great hotel near Plaza Nueva - walking distance to plenty of attractions. Stayed as a family with young kids (6 and 9). The lofted room was perfect and kids loved it. Breakfast had plenty to choose from, so everyone was happy. Front desk staff were incredibly helpful, including recommendations for local attractions.

Friends_and_family Family

8/10

Excellent

03 Jul 2026

Mara

Our stay at the Palacio de Santa Ines was really lovely! We had a view of the Alhambra, the hotel had a lovely riad-type layout, and the AC worked great, which was truly fantastic given that we were there during a heat wave and it was more than 100F/37C out for several of the days we were there. The hotel is in a wonderful convenient location for walkers, close to everything in the Albaicin - shops, restaurants, the Cathedral, Sacromonte.

The front desk staff were uniformly helpful and wonderful with everything and gave us advice on the bus system, places we wanted to go to, use of the Granada Card, coordination of a taxi to the airport early in the morning, etc. We also had laundry done, and both the front desk and the laundry service did a great job.

The only reason I removed a star was that the card keys we were given for our room had consistent issues throughout our stay. The initial keys we were given did not work, and after we were given replacement keys, the replacements stopped working after about a day and we again had to get replacements. The front desk was extremely lovely and helpful about all of this, but it was a hassle, particularly when we returned to our room twice after a long day of walking around outside in the heat only to find we were locked out again. Other than that, though, we would definitely stay at the Palacio de Santa Inez again!

Partner

8/10

Excellent

01 Jul 2026

Kenneth

Nice comfortable room, good AC, decent bathroom, reasonable size room. Historic Spanish courtyard, was wonderful to stay at. Would have given 5 stars if breakfast started at 730am, found 8am to be too late but hotel did provide packed lunches

Partner

10/10

Exceptional

01 Jul 2026

ines

great facility

Friends_and_family Family

6/10

Pleasant

30 Jun 2026

Vahishta

Nice property. Well maintained. We had the room on the third floor. The room had a view of the Alhambra. Good air conditioning in the room. There were only two rooms on that floor. These rooms are suitable for younger humans but for a couple in their 70s, to go up and down the 50 steps each time was not ideal. Specially when carrying luggage. There is no elevator in the hotel.

10/10

Exceptional

26 Jun 2026

Elliot

Beautiful hotel in an excellent location.

Family

6/10

Pleasant

26 Jun 2026

Maria

There are so many things that are wonderful about this hotel. It is an antique residence located in the historic Albaicin neighborhood in Granada, at the foot of the Alhambra, which we were there to see. It is charming, both inside and out, with several of its rooms opening on to its inner courtyard. Because it is a historic property, visitors (especially older guests or those with impaired mobility) should be aware there are NO elevators. We were extremely grateful that the receptionist at the front desk, Avram, offered to carry our heavy luggage up three flights of narrow, tiled stairs. It's location is PERFECT, near the Alhambra and for exploring the Albaicin, which is the original heart of Granada. Plaza Nueva down the street is convenient for grabbing a taxi. This is important, because the hotel is up a flight of steps from the nearest taxi dropoff point, so you will be bouncing your luggage up those steps and there is nowhere to park nearby. Our only complaint was that we chose a room marketed as having \"a balcony view of the Alhambra.\" We may have even paid extra for it. In reality, it was two VERY small rooms, one with an extremely SMALL full-size bed, the other a screened-in porch with NOT great views. I spent two nights NOT sleeping in the tiny bed with a BIG husband who (unfortunately) snores like a chain saw. Buyer beware: Do NOT select that room if you value your sleep! Breakfasts were great!

Family

10/10

Exceptional

22 Jun 2026

Sarah

The only coffee available with the room was instant coffee in the room. And our GPS sent us on a wild goose chase to get to the hotel when there were much simpler routes. How would we know that, having never been there before? That’s not the hotel’s fault, but some easy walking directions from the train station would have helped.

It is a great location with a lot of history in the building. If you’re looking for modern, shiny and new, this is not your kind of place. But if you like a boutique hotel with one-of-a-kind rooms and a lot of character, stay here!

Partner

6/10

Pleasant

22 Jun 2026

Geraint

Good breakfast, helpful staff

Friends_and_family Friends

10/10

Exceptional

20 Jun 2026

Shujaat

The location, staff and room were really great. They helped find us a double bed at the last minute and were very helpful throughout the stay. The location is very close and walk to the center, walk able distance from Alhambra and El bacin quarters. Breakfast was not that great, but convenient.

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

Laura

The location is in the old part of the city directly below the Alhambra and just above the Carrera del Dora. There are multiple restaurants very close by and flamenco venues too.
The hotel dates from the 15th century and has a wonderful historic atmosphere but the rooms have modern facilities. It is up steps so in a quiet situation.
Breakfast was plentiful and varied each day.
The staff were super helpful and helped with luggage as the only downside is that there is no lift and many of the rooms are upstairs.
The local bus stop is easily walkable and the 32 will take you to the city and the Alhambra. Other buses also serve the city and Sacramento.
Would definitely stay again

Partner

10/10

Exceptional

16 Jun 2026

Xiao Hong

Good location, the staff is really thoughtful the room is clean and comfortable. Recommended.

10/10

Exceptional

15 Jun 2026

Penny

Nice stay in the heart of town. Down the hill from the Alhambra. Staff was great!

Family

6/10

Pleasant

15 Jun 2026

Natasha

The staff for extremely helpful, but the cleaning was just not up to scratch. There was dust all over the tables, the lamps and phone were also coated in a thick layer of dust as well. It’s actually probably the dirtiest hotel that I’ve ever stayed in so it’s really let the place down. They didn’t provide a sheet for the duvet which i find careless and pretty grim. The location was fantastic but you have to be aware that it’s a bit of a mission to get there with lots of bags on such a busy street. The room that I stayed in did have a lovely view of the Alambra but it was very small, dark and a bit dingy but I understand it’s a very old property so i wasn’t expecting it to be bright and immaculate. I wouldn’t book again.

Self

10/10

Exceptional

10 Jun 2026

Lara

Great location! Boutique hotel, very quaint. Breakfast was delicious, great variety.

Family

10/10

Exceptional

10 Jun 2026

Arianna

Beautiful hotel in walkable location. Few steps to the room.

Self

10/10

Exceptional

07 Jun 2026

Ferdi

Beautiful and luxurious hotel! We stayed in a room with a loft. The room may not be suitable for children because of the sharp edges of the spiral staircase.

Friends_and_family Family

10/10

Exceptional

03 Jun 2026

Lesley

The most beautiful property - full of character but with every modern convenience. Great aircon, lovely powerful shower, fridge and hairdryer in room. Lovely friendly staff and a great location with restaurants, bars and shops within easy walking distance.

Partner

10/10

Exceptional

03 Jun 2026

Alex

The receptionist was friendly during our check in and made everything go smoothly. Our room was clean, and had air conditioning. The area is central and was very walkable to all the places we explored.

Partner

10/10

Exceptional

03 Jun 2026

Norys

This hotel is beautiful and walking to distance to any historic site like The Alhambra. The room is very spacious and colonial style. We got the two story room and we were very happy with it. The staff was very friendly and helpful.

Family_with_children

10/10

Exceptional

02 Jun 2026

Patricia L

Lovely and helpful staff. Great location. Would highly recommend!!

Partner

8/10

Excellent

01 Jun 2026

Youssef

Lovely hotel overall. The location is perfect for sightseeing, the staff were friendly and welcoming, and the building’s design and colours are genuinely stunning.

That said, a few things need attention. The bathrooms could use some renovation — the toilet seat was loose, and the bathroom windows facing the hallway really need better soundproofing.

We booked a family room, but the children’s bed didn’t feel safe enough to use as-is, so we ended up placing the mattresses on the floor. Not ideal for a family room.

Minor issues, but fixing them would make a real difference. We’d consider coming back once those are addressed.

Family_with_children

10/10

Exceptional

30 May 2026

Susan

Great location

Partner

10/10

Exceptional

30 May 2026

Jadailine

Lugar perfecto! La habitación espaciosa y con todo lo que necesitas. Vista espectacular a la Alhambra. Buen location. Definitivamente recomendado.

Partner

10/10

Exceptional

28 May 2026

uris

The property will give your stay a little more charm staying here was really nice, staff was super pleasant, and it’s right at the center of everything. It was clean and well kept.

Self

6/10

Pleasant

27 May 2026

Lan

The room is very dated . The bathroom is not very equipped, and also smells.

Partner

8/10

Excellent

25 May 2026

YU

The room is charming and quiet, location is convenient.

Family

10/10

Exceptional

25 May 2026

Peter

We had a great stay at this hotel. It’s in a great location and walking distance to the Alhambra. Our room was clean and spacious and very comfortable. The staff really go out of their way to be helpful and provide directions and recommendations. The morning breakfast was awesome with lots of choices of hot and cold food.
We loved our experience here and would definitely recommend if you want a pleasant stay in an authentic Spanish property.

Partner

10/10

Exceptional

22 May 2026

ronald

Beautiful boutique hotel, great location, nice room, and excellent servicie

Partner

10/10

Exceptional

21 May 2026

Sarah

The hotel is perfectly located in the Albaicin very near the Alhambra which means it is somewhat challenging to get to, but worth it. While it is as old as the wonderful winding streets that surround it,
the bed was comfortable, bath well appointed, breakfast substantial and the staff helpful and friendly.

Family

10/10

Exceptional

18 May 2026

Thomas

Loved our stay, would definitely stay here again!

10/10

Exceptional

15 May 2026

Winegarner,

Beautiful historic building. The staff were extremely helpful and courteous. Breakfast was reasonably priced and excellent. No reason to go elsewhere

Friends

10/10

Exceptional

11 May 2026

ZAHID

Very nice hotel, clean rooms, great location, and friendly staff. Had a wonderful stay and would definitely come again!

Partner

10/10

Exceptional

10 May 2026

Terry

Loverly place and situated in a prime spot, fantastic staff, especially the hotel receptionist who listened to my wife speaking her broken Spanish, even the maintenance man with him both applauded for her for her attempts. Would definitely go back.

Partner

10/10

Exceptional

10 May 2026

Charles

Charming old city hotel. Very helpful and friendly staff. Very accommodating and allowed us to store our bags and use the hotel after check out while waiting for our late departure. Short walk from the plaza or scenic street to the hotel. Do not expect to be dropped off right at the hotel door.

Partner

10/10

Exceptional

08 May 2026

Mohammad

It’s a very comfortable hotel with helpful front desk staff. It’s a great location close to Alhambra and in small cobblestone neighbourhood. The hotel its self is very unique with the old school corridors and decoration.

Partner

10/10

Exceptional

05 May 2026

Karin

24 hour front desk extremely helpful with any needs and information. Charming hotel, great location and quiet.

Partner

8/10

Excellent

04 May 2026

Mike

Room was comfortable. Not sound proof. The view from room was excellent. Staff was great. Location was great. Would absolutely stay again.

Partner

10/10

Exceptional

30 Apr 2026

Ernest

Beautiful building, friendly and helpful staff and great location

Partner

10/10

Exceptional

30 Apr 2026

Peter David

Breakfast was good. Didn’t need A/C.

Family

10/10

Exceptional

30 Apr 2026

Rod

Great location for access to the Alhambra (be aware access to the hotel is up about 20 steps). We can recommend a room with a view of the Alhambra. Super buffet breakfast. Excellent restaurants and bars are all around.

Partner

8/10

Excellent

25 Apr 2026

Jacob

Our stay was only 2 nights and 1 full day. The staff were great and very helpful. This place is a very interesting place to stay and I slept great despite some noisy neighbor drunk ugly crying for a couple hours. I'm pretty understanding when it comes to living in a repurposed older establishment so I don't generally think it's fair to knock it for its old home characteristics (hearing toilets flush and noisy floors) but room and bathroom configuration could have been thought out a little better. I'm not sure the remodeling plans were super well designed. Shower doors only covered just under half the length of tub so water running off your elbows goes right on the floor in front of the toilet, tub space is too small for a taller person. I'm 6'1 and my head was very close to the ceiling in the tub area. At some point I got a minor whiff of sewer gas in the bathroom (don't ask me how I know what it was). That generally is a sign that the plumbing is either incorrectly designed or there is a failure somewhere. This however was not much of a problem because the smell went away very quickly and was only in the bathroom. Regardless I had a good experience and was comfortable. Location was great, room was clean, ac worked well and we slept great! Which is why I still think it deserves 4 stars. Bathrooms could use some work though.

Partner

10/10

Exceptional

24 Apr 2026

Olga

Excellent hotel but difficult for access for travelers with mobility issues. Staff very accommodating and helpful when informed.of issues. ALLstaff is respectful, friendly and professional. Will return

Friends

10/10

Exceptional

18 Apr 2026

Jonathan

Wonderful stay. My spouse and I absolutely loved our time at Palacio de Santa Inés. The staff were incredibly kind and helped us with several needs (laundry, cab services, off-the-path tourist spots, and finding less touristy and more local shopping places, to name a few). The staff was also multilingual (I heard English, Spanish, French, and German all from the same concierge for example), which was not a requirement for us in booking but very impressive. The breakfast was delicious and quite varied for a hotel offering. The units have AC (which is not common among others this historic in town) that worked well during the time of year we visited. The hotel is beautiful and a great example of Spanish city palace design. The room was fantastic. Ours in particular was modeled after Nasrid decor and was absolutely beautiful. We loved our time here and will definitely be staying here again on our next trip to Granada.

Partner

8/10

Excellent

15 Apr 2026

Lindsay

Room was dated, as was the bathroom. They were ripping out the bathroom next door during our stay. Good breakfast.

10/10

Exceptional

12 Apr 2026

Georgia

Everything was good. The room a bit warm, but we failed that to ask for help which was our mistake.

10/10

Exceptional

08 Apr 2026

Carl

The staff was very welcoming and helpful, especially with transportation to and from airports and bus stations. The area where the hotel is has all of the sites that you want to see in Granada, and they are all within walking distance. The breakfast was very good, and the rooms were very clean. I would highly recommend this to anyone.

8/10

Excellent

05 Apr 2026

Darryl

Staff was very accommodating. Hotel is very historic and beautiful. Only downside was you can hear everything outside and between rooms. Location is prime.

Family

8/10

Excellent

01 Apr 2026

Thomas

Unique hotel in unique/great walkable area. Staff was great. Only complaint is WiFi hardly worked. Would stay again.

Family_with_children

8/10

Excellent

29 Mar 2026

Lawrence

Interesting and enjoyable historic building in the middle of the old city. Parking is a little complicated, but the instructions were fine.

Partner

10/10

Exceptional

29 Mar 2026

Jennifer

Beautiful old hotel with lots of character in a great location. Staff were very friendly and helpful. Excellent buffet breakfast. So happy we chose this hotel for our stay in Granada.

Partner

10/10

Exceptional

29 Mar 2026

Richel

I absolutely loved my stay at this hotel. It was truly perfect. The property is beautiful, charming, and everything was excellent. The location is also amazing—close to everything.

Self

10/10

Exceptional

25 Mar 2026

Rutvica

Great location and incredibly helpful staff. The room was on a large side and the bed was very comfortable. If you like to open your windows for circulation make sure you book a room with a view as other rooms look into the inner court yard where the reception is. Internet worked well, breakfast was very good.

8/10

Excellent

23 Mar 2026

Jennifer

Great location, comfortable and charming accommodations, friendly and helpful staff.

Self

10/10

Exceptional

09 Mar 2026

Andrew

A great location, our room even had a super view of the Alhambra. The reception staff were really helpful and friendly, looking after our baggage until we left in the late afternoon. The hotel itself was very quaint and historic but showing some signs of needing a little bit of restoration. Overall a brilliant choice for a stay in Granada and really good value for money.

Partner

10/10

Exceptional

06 Mar 2026

Anibal

Excellent location.

Family

10/10

Exceptional

01 Mar 2026

Chris

Beautiful hotel in a fantastic location. Gorgeous, quirky room with amazing view of the Alhambra. Lovely helpful staff too.

Partner

8/10

Excellent

28 Feb 2026

Carlos

Nice old building. Room in need of maintenance. Bathroom had mold everywhere, caulk in very bad shape, wall plaster getting loose.
Staff very nice and helpful.

10/10

Exceptional

27 Feb 2026

Jackie

Lovely clean room. All staff very helpful

Partner

10/10

Exceptional

25 Feb 2026

Fiona

Charming room, wonderful staff. Great location.
Would definitely stay here again.

Partner

10/10

Exceptional

23 Feb 2026

Grace

More than 500 year old Historic building is amazingly clean and perfect working condition. We parked our car in near by parking structure snd enjoyed walking every places. Staffs are really helpful and professional.

Friends_and_family Family

10/10

Exceptional

16 Feb 2026

Jane

Very nice stay, really good location

Leisure Friends

10/10

Exceptional

13 Feb 2026

Patrick F.

This was such a wonderful, reasonably priced stay in the heart of Granada, close to the Alahambra! Lots of old world charm! (Frescos on the lobby walls date back to 1500s.) We were upgraded to a “family” room with cathedral ceilings, and added loft space with stairs, bathroom with a tub. Etc. we were comfortable and staff was friendly and helpful. If you’re looking for charming and old world- this is for you.

10/10

Exceptional

13 Feb 2026

Carmenza

Our room was clean and comfortable. The person in charge of the reception area, Siam, was helpful and polite. We had breakfast (we paid extra for it), and it was great. The hotel is situated in an excellent area, near the Alhambra, and 5 mns walk from shops. There are plenty of restaurants and coffee places nearby. We definitely recommend this hotel.

10/10

Exceptional

08 Feb 2026

Lisa

Well located hotel with friendly helpful staff, good sized rooms with everthing you need. Building is quite old with lots of character & charm.Misunderstanding re vip status with hotels.com soon sorted out and full size bottle of complimentary fizz given, nice touch (especially as our next hotel in seville, a large 4 star hotel only gave us a mini size bottle between 2 of us!). Breakfast buffet is very good also & well worth extra cost (if not included in your room rate.

10/10

Exceptional

05 Feb 2026

Javier

Excellent facility, cleanliness, friendly staff, and location … everything great!! Super recomended!

Leisure Self

10/10

Exceptional

04 Feb 2026

MARIA V

The staff was great! They are very professional and friendly. Always happy to help us.We stayed in 2 different rooms as we extended our stay. Both rooms were clean, the only complaint I have was the 2nd room had some items to be fixed like the glass panels on each side of the bed that works as side tables. The hinges of the windows were not locked in so we can close the windows.

10/10

Exceptional

04 Feb 2026

Pedro

Great!! Excellent location, better facilities and staff

8/10

Excellent

28 Jan 2026

Philip

Proximity of the hotel
Comfortable bed
Quirky building

Partner

10/10

Exceptional

25 Jan 2026

Annabel

Fantastic location, beautiful building, superb choice for breakfast and great staff

6/10

Pleasant

25 Jan 2026

Manjit

Staff was great but there was a terrible persistent smell in bathroom.

6/10

Pleasant

15 Jan 2026

Sian Elizabeth

Reception staff very helpful. Room could have been cleaner

Leisure Partner

6/10

Pleasant

08 Jan 2026

Emir

Para el que busca un ambiente pintoresco es interesante su ubicación tiene pro y contras la más importante es la distancia con el parque que genera la incomodidad de trasladar el equipaje

10/10

Exceptional

06 Jan 2026

Kristi

.

Friends_and_family Family

8/10

Excellent

05 Jan 2026

Jan

Great location opposite the Alhambra; great staff service at reception; breakfast good; courtyards and room atmospheric; nightclub next door noisy on Saturday night

Partner

8/10

Excellent

02 Jan 2026

Pooja

Great place!

10/10

Exceptional

29 Dec 2025

Ruiyi

Historical building with good location

Family

4/10

Poor

21 Dec 2025

ivonne

The property is old, and I was excited about it, but it is not well maintained, I stayed on room 6, the bathroom has a real awful smell all the time, we kept the door closed to feel it less. The room was also extremely cold. Outside temperatures 40° F. and hotel staff turned off the heater frequently. That place was freezing. Also, on arrival I mentioned my VIP status through Expedia to the front desk guy and he told me that Travel agencies offer things to customers that are not true. Honestly, a real disaster, will never be there again.

10/10

Exceptional

17 Dec 2025

William

This was a booking made just two days in advance. What luck! Hotel was excellent. Clean and comfortable, friendly staff, and interesting/cool interior, as show in the photos. Loved the location. Easy access to busier areas but down a picturesque street. Take a quick walk up the hillside neighborhood for a lookout across from the Alhambra.

Leisure Family

10/10

Exceptional

10 Dec 2025

Panika

Thumb up for a day time staff at reception. Arron is very nice, friendly and helpful. I feel very welcome when walking in the place. I booked two rooms and both were clean and warm. Equipped with all amenities we need. The location is awesome. You can walk to the bus stop in 2 mins. Definitely recommend to stay here if you visit Granada.

Leisure Family

10/10

Exceptional

07 Dec 2025

Graham

Fantastic hotel, amazing location, and the Alhambra views are spectacular.

Leisure Self

10/10

Exceptional

03 Dec 2025

Marielle

Staff were excellent. Very helpful and friendly. Amazing building and cool rooms with lofts for kids. Breakfast was excellent. The location is great.