Name: Macdonald Old England Hotel & Spa
Address: Church Street, 23, Cumbria, LA23 3DF, GB

8/10

Excellent

23 Jul 2026

Ali

Very satisfied with the full experience. Will come again in the future

6/10

Pleasant

22 Jul 2026

Jonathan

Hotel is dated, great location, enjoyed the pool area and the views at breakfast.

4/10

Poor

21 Jul 2026

sue

Informed hotel it was my 60th they completely ignored this a happy birthday would have been nice - concierge was embarrassed as we checked out!! - bath panel falling to bits and bathroom dated hotel sign falling to bits - breakfast made me unwell feel disappointed

8/10

Excellent

20 Jul 2026

Victoria

Not so great bits - Considering the high price of the room, the room we were allocated was very small in comparison to the other rooms
The English breakfast was sadly tasteless and we felt we were an inconvenience to the breakfast staff when waiting to be seated and ordering toast etc
Parking is not on site (tight to enter and keypad is very low) charged at £25 per stay and only valid for 1 hour after checkout

Good bits - great central location, room and bathroom was well equipped, maintained and very clean, the lounge area has lovely views across the lake

Partner

10/10

Exceptional

19 Jul 2026

Tracey

The hotel was in a perfect location only downside our room was so hot 🔥 when we said about it they said yes that room tends to be hot next time tell them you don't want that room! Also there was a large hair in amongst the toast we didn't complain at breakfast but on checking out said and was told if we had said you could have had something free off breakfast menu! Wouldn't stop us going back though .

Friends_and_family Friends

6/10

Pleasant

19 Jul 2026

Kanika

The room was not very clean.
Breakfast only has English options and no variety of fruits at all. Nor do they timely re stock fruits.
Rooms were dirty. We found used tissue on first day on kids bunk bed.
The staff is cold and not very warm in general. The look on their face is figure out things on your own.

Friends_and_family Family

6/10

Pleasant

17 Jul 2026

Stewart

Very tired hotel needs major revamp. Staff friendly and polite. Good size room bed on a severe slant as was the room floor furniture tired

Partner

8/10

Excellent

17 Jul 2026

joseph bernard

Great position convenient for local facilities helpful staff

Partner

8/10

Excellent

16 Jul 2026

Tonye

Average hotel but well located close to the water front as well as to the bars and restaurants

Friends_and_family Family

4/10

Poor

15 Jul 2026

christopher

Avoid staying here in summer there's no air conditioning and the car parking is £25 a night also the staff are rude

Partner

8/10

Excellent

15 Jul 2026

Pou I

Extremely good location, bus stop, restaurant, supermarket, lake cruise center, just few minutes walking distance to reach out.

6/10

Pleasant

14 Jul 2026

Alison

Hotel is in a beautiful location and grounds were lovely to sit in and relax. Excellent for getting to the key parts of Bowness especially marina for boat trips. Most staff were good - housekeeping, bar staff and some of the restaurant in particular, but Breakfast could have been served with a little more urgency and so disappointing that our breakfast on day 2 didn’t arrive at all. Hotel has the potential to be beautiful but needs a thorough refurb and tidy up. Overpriced parking at £25 a day.

Partner

10/10

Exceptional

01 Jul 2026

kevin

Lovely hotel room was cleaned every day all the amenities are good staff very helpful

Partner

10/10

Exceptional

28 Jun 2026

Emma

Loved our stay at the hotel, the family room was perfect and clean, great location, great pool kids loved it will definitely stay here again

Family_with_children

10/10

Exceptional

26 Jun 2026

Steven

Lovely rooms and staff. Working AC units in each room!

Partner

4/10

Poor

22 Jun 2026

Karla

The Macdonald old England is a very tired hotel in desperate need of refurbishment, it certainly lives up to its name of “old”. The staff look tired and fed up. I requested a cot for my room in advance and was told via email that a cot would be provided but no cot in the room when we arrived. When I asked at reception the staff member almost rolled his eyes and reluctantly said he would try and find a cot, the attitude was unhelpful. The elevator is small and smells awful, like literal garbage when you step inside. The breakfast was average at best, a small portion of cooked breakfast and a small selection of underwhelming pastries and cereal. The only positive was that the rooms appeared well cleaned as was the rest of the hotel. Overall, disappointing.

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

martin

Top quality hotel in a brilliant location, absolutely loved it here.
We didn’t find a better bar to have a drink in or a better restaurant to eat in, all perfect… with a wonderful view over the lake too!
The leisure facilities really helped too, the pool was a proper pool you could actually swim in!
My only (very slight) observation might be that it did look a bit tired in places, with a bit of paint peeling off here and there.

Partner

6/10

Pleasant

07 Jun 2026

Robbie

If your travelling with kids and want to use the pool be aware of the opening times!
Check in is 1600, pool time for kids closes at 1700. Check out is 1100 and kids opening time is 1000. Really poor if you are here for the one night and were planning on using it.
Car park is £25 to use however we saw multiple of the local businesses punching in the code and parking their cars. The council car park across from Beatrix Potter was £11 for over night parking.
Breakfast has a limit option on the cooked front and the continental was pretty much empty by 0900, toast in a basket is three bits of toast cut up and it came cold. Premier Inn breakfasts and service majorly trumped this.
Hotel really does need a revamp and brought up to modern times, i guess the \"Old\" in the name lets you get away with it.
Disappointing stay and value for money only felt on the location point albeit park your car 5 mins walk away.

Friends_and_family Family

6/10

Pleasant

01 Jun 2026

SEAN GRAEME

Just ok all round..

Partner

8/10

Excellent

31 May 2026

Jill

Very comfortable and clean… beds really good but hotel needs a refurb… still enjoyed our stay.

Friends_and_family Family

10/10

Exceptional

29 May 2026

Daniel

Hotel location was A+++. Staff were fantastic. Would highly recommend!

Partner

6/10

Pleasant

28 May 2026

Hanya

Excellent location. Room and bathroom were basic but clean and the rooms without lake view were very dark. Staff were excellent but overworked as hotel was clearly understaffed. Special mention for Ahmed at front desk and Matthew at bar and chamber staff who were very accommodating despite the limited resources. Breakfast was underwhelming, badly organised with little variety and laughable choices of pastries and an abundance of cereals at the expense of any other option. The fruit basket had the same three pieces of fruit throughout our stay. The cereal bowls were either wet or had the previous day’s breakfast stuck on them. Any orders for eggs had to be requested and some were subject to an extra charge which is unheard of when breakfast is included in a high class establishment. The windowsill in the dining room was a feast of dead flies, the carpet full of crumbs from the previous night and most of the upholstery on the chairs was stained and because of the staffing issues breakfast orders were extremely slow . The carpet throughout was dark and dusty and there was a musty aroma on all floors. The best maintained area of the hotel was the Elemis Spa. Management were obviously cutting costs into the wrong places: only offering us one key card per room, the lack of extensive amenities in the bathroom (by request only), no slippers in the rooms and the absence of room phones and inability to call front desk. Overall could have been more consistent.

Friends_and_family Friends

8/10

Excellent

28 May 2026

Mandy

Morning awaking with a visit from two doves. Don’t leave the window open.

Partner

4/10

Poor

26 May 2026

Chris

We booked this trip and paid good money for a room with a balcony. On arrival we was told that the hotel car park was more then likely full due to the weather even though we didn't need to pre-book, not the best start.
The que on reception was also extremely busy and only 1 member of staff on.
We asked to reserve a table in the restaurant and was told it was full due to the weather (yes it was the best of the year so far) surely the residents should receive priority after booking, we didn't. We used the bar for drinks again this was sometimes a 20-30 minute wait and again poor from the staff with no cohesion as to who was next and waiting first, the communal areas are a little dated and shabby but this could be so much better with some TLC and staff who are much more approachable.

If it wasn't for the weather this would have been one of the worst trips of 2026 for us.

Partner

10/10

Exceptional

24 May 2026

Ann

The room was spacious, very comfortable beds and armchairs. The staff were all friendly and helpful.

Friends

2/10

Poor

22 May 2026

Sydney

Whilst the hotel bills itself as 4* in our view it's living on past glories. Our Delux room had only a velux roof window which could only be opened by standing on a chair so you had a better view of the sky only. At breakfast the only coffee choice was a cafetiere so espresso or latte luxury was not an option. The should rename it a Velux room, definitely not a Delux room

Friends_and_family Family

10/10

Exceptional

18 May 2026

Dodie

Our room (325, King bed with lake view) was clean, spacious and comfortable. Hotel location is excellent, a couple minutes walk to the ferries, good restaurants, shops and even the Victoria Wood theater (fun show!). The staff was courteous and unobtrusive. The breakfast was plentiful - and “unhurried” to get a table and to get the cooked food. We hope to stay again someday.

Partner

8/10

Excellent

15 May 2026

John

Lovely hotel close to the lake and very convenient for the shops, theatre and main attractions. Staff at Reception and at breakfast were all really pleasant and helpful.
Arriving in a car is a bit of a nightmare: the entrance is in a very tight and busy street, so finding somwhere to wait while paying for the hotel car park and getting directions was difficult. If we could have paid for the parking in advance and driven straight to the car park, that would have been much easier.
Breakfast was cooked to order, but really nothing special: one piece of bacon and one (very ordinary) sausage in the Full English breakfast, but a nice spread in the buffet selections. For such an expensive hotel, charging extra for the avocado and other 'special' breakfasts seemed to be taking a liberty.

Partner

10/10

Exceptional

29 Apr 2026

darren

Great food, lovely staff and great place and location to stay,

Partner

8/10

Excellent

26 Apr 2026

Steven

Great location close to all amenities. Large spacious rooms and clean.

8/10

Excellent

14 Apr 2026

Daniel

Hotel showing its age but lake view rooms very nice. Clean and tidy but older part of the hotel could do with full refurbish. Breakfast lovely and evening meal reasonable. Drinks very expensive.

Partner

8/10

Excellent

12 Apr 2026

Elizabeth

Nice breakfast and wonderful view across the lake.

Friends_and_family Family

6/10

Pleasant

06 Apr 2026

Nichola

Our view was awful from our room . Ground floor rm 12 . Looked out on to pub that’s was closed. Renavation work . A big pile of scrap . The room it’s self was lovely .

Family

8/10

Excellent

06 Apr 2026

Leigh

Breakfast menu had sufficient choice and everything you would expect. However the breakfast buffet selection was limited but not poor. Probably lacked more options like more fruit, cooked meats, croissants, etc.

Friends_and_family Family

6/10

Pleasant

04 Apr 2026

Grace

Walls paper thin, could hear everything in the rooms next to us. Tv didn’t work because of the signal. Could not sleep because of the noise.

10/10

Exceptional

02 Apr 2026

Purnima

This hotel is at the prime location.We could reach any place from the hotel without car.
Though the proprty is old style, however, the room was spacious with all the facilities.
Staff was quite friendly and helpful.
Would definitely like to stay here for my next visit

Family_with_children

6/10

Pleasant

02 Apr 2026

Tawqeer

Breakfast only starts at 07:30 and is cooked to order so if you are hoping for an early start this can be a problem. Also if it is a busy time then this can really mean a delay from the time you order to actually getting the breakfast: 45 mins on one day
The pool is lovely but can be rented out to local swimmers so your access can be restricted.
Gym is pretty good.
Views are amazing from the lounger and from some rooms.
Parking is not onsite and is a surprising 25 pounds per night: there are cheaper, closer car parks especially if the electric chargers in the hotel car park are unavailable

Family

10/10

Exceptional

28 Mar 2026

Josephine

Such a beautiful hotel , staff were very friendly and the breakfast overlooking the lake was stunning

Partner

8/10

Excellent

27 Mar 2026

Dorothy

I just want to point out that the bathroom tiled floor needs grouting, it’s a germ collector. Otherwise everything good

Self

10/10

Exceptional

08 Mar 2026

Alisdair

Lovely hotel with outstanding outlook on the edge of Lake Windermere and in the centre of Bowness.

Partner

10/10

Exceptional

08 Mar 2026

Shaun

A great hotel in a fantastic location. Our room had a lake view. The spa was also very nice. The hotel is in walking distance to everything you need, including parking.

Partner

8/10

Excellent

01 Mar 2026

Robert Lovell

Great view

Friends_and_family Friends

6/10

Pleasant

17 Feb 2026

Chris

Some of the staff were super helpful but some of the staff weren’t suited for how

8/10

Excellent

13 Feb 2026

Graham

Yes everything and everyone is good

Partner

10/10

Exceptional

01 Feb 2026

Liam

Everything about this say was perfect. The staff were lovely, the room was beautifull with the view over the lake and was very clean and tidy. The food was delicious. We will be stopping again when we are in your direction

Partner

8/10

Excellent

18 Jan 2026

Tony

Will start with the negatives first.

1. Parking after I booked was £25 per night which you don't have to go with, opted for parking in Glebe Road for £21.60 for 3 days which is a 5 minute walk from the hotel, all amenities are within a 5 minute walk from the hotel so no need to drive anywhere.
2. Breakfast was nice but most of the options on the menu are with a £5 supplement added on top if you've already paid for B&B.
3. Spa facilities are not what you would expect for the price, consists of a swimming pool and a place to receive treatments nothing more, little disappointing if I'm honest.
These are the only 3 negatives.

Hotel very clean and the room we booked was very nice, staff were really friendly.
We didn't have food in the hotel apart from breakfast so can not comment on this or drinks as we enjoyed the restaurants and bars within walking distance from the hotel, atmosphere around the area was brilliant.
Already looking at booking our next stay and wouldn't hesitate staying at the Macdonald Old England again apart from the first three negatives hotel was really nice.

Was a bit sceptical after reading some reviews but our experience was brilliant.

Leisure Partner

8/10

Excellent

03 Jan 2026

Andrea

Great location, beautiful views from lounge and breakfast rooms. Little bit tired in places but would recommend

Friends_and_family Family

6/10

Pleasant

01 Jan 2026

Jeremy

Breakfast was quite a poor standard.
Improve variety of everything and increase the stations.
Install a decent coffee machine to give a variety of drinks rather than the insanely strong pot of coffee that was too strong to stir never mind drink.
Install toasters and bread station with bread loaf selection and artisanal rolls.
Hot trays with large scale food production rather than individual serve to table.
Lose the tinned fruit and serve fresh produce.
It’s mean and outdated.
Guests expect a very good breakfast and this was not.

Leisure Partner

2/10

Poor

01 Jan 2026

Peter

Good afternoon,

I am sending an email in regards to my stay at the Macdonald Old England Hotel and Spa last night, checking out this morning where we had 2 bedrooms. Unfortunately, the experience was extremely disappointing and fell well below the standard expected of your hotel.

Throughout the night, we were subjected to persistent loud pigeon cooing and repeated thudding against the window, which was jammed shut and very dirty. Although bird deterrent spikes were fitted to the window still, a section was clearly broken or missing, allowing pigeons and black birds to sit there throughout the night, repeatedly banging against the window and causing constant noise. This disturbance continued for hours and made sleep almost impossible.

In addition to this, there were loud banging noises from downstairs during the early hours, as well as clearly intoxicated guests causing significant disruption in the hallway at around 2:00 am.

The combined impact of these issues resulted in a severely broken night’s sleep. A quiet, comfortable room is a basic expectation, and the level of disruption experienced was completely unacceptable.

We are extremely unhappy with this stay and feel it represents a failure in both guest management and basic maintenance. Given the circumstances, I am requesting a full refund for the night.

I would appreciate this matter being taken seriously and look forward to your prompt response.

Kind regards,
Peter Buxton
Room 240 and 239

Friends_and_family Family

6/10

Pleasant

27 Dec 2025

David

Dear McDonald Team,

We booked our stay to enjoy the pool and spa facilities. On arrival, we found the pool was extremely cold due to a boiler fault and unusable. We were not informed of this before arrival or at check-in. This significantly affected our stay and meant the break did not meet expectations. We believe a partial refund, discount, or a complimentary night would be fair compensation and look forward to your response.

Kind regards,
David

6/10

Pleasant

22 Dec 2025

Irene

Could do with more staff at breakfast as we waited 10 minutes with staff avoiding looking at us until we got a table.

10/10

Exceptional

14 Dec 2025

Rebecca

Lovely stay. Great room, very nice breakfast and the staff were all very helpful and friendly. The christmas decorations made the whole stay feel very festive. The kids loved everything about it. The spa swimming pool was a little on the cold side but ok.

Friends_and_family Family

10/10

Exceptional

07 Dec 2025

Paul

we had a wonderful stay with our grandchildren in December, the hotel was beautiful and the seasonal decorations where truly spectacular. The staff were very friendly and welcoming and our room was fabulous with a queen size bed as well as bunk beds for the children.
The dining room was beautiful, spacious and spotlessly clean with wonderful views of the lake. Would 100% stay here again.

Friends_and_family Family

6/10

Pleasant

15 Nov 2025

Katie

Hotel is very dated, in need of modernisation throughout.

Leisure Family

8/10

Excellent

05 Nov 2025

James

Clean room, comfy beds

Friends_and_family Family

2/10

Poor

02 Nov 2025

Ashish

This hotel hasn’t got anything, in toiletries they just had shower gel, on asking about dental kit and moisturiser, staff just said there is a Tesco nearby go and buy from there. Plus they charged £25 per night for parking, proper London price in off peak time. Location is good, everything else is rip-off. Please go only if you get at very low price

Leisure Family_with_children

6/10

Pleasant

02 Nov 2025

Robert

Room was a good size, limited tv for price but clean & tidy. Staff in the breakfast area lacked training and supervision. Service was slow and awful, buffet style not what I would want or expect from a hotel at this pice range! Parking at £25 per night! Didn’t pay it. I’m fortunately we couldn’t get a lake view room, which would have been ok as the view from the over priced bar was lovely, unfortunately the room allocated to us was just above the loading bay with delivery’s coming and going all day. Very disappointing!

Partner

6/10

Pleasant

30 Oct 2025

Sharon

Reception staff at check-in could be more welcoming. The mattress in the king bed room was not comfortable and the coffee at the breakfast was awful.

Friends_and_family Family

8/10

Excellent

29 Oct 2025

MAGGIE

The room was lovely loads of space great for family

Friends_and_family Family

8/10

Excellent

29 Oct 2025

Mary

The breakfast was good but the coffee weak and cold. Lake view was lovely.

Partner

6/10

Pleasant

26 Oct 2025

mark

Room was ok however bed was very uncomfortable the mattress was old and very soft bowed in middle could not get comfy

Partner

2/10

Poor

26 Oct 2025

Steven

Staff really good but disgusted with how much the room we booked was in regards to what the brochure showed. This hotel is an average 3 star. Nowhere near a 4 star as it is advertised. We payed over 700 POUNDS. to be placed in a room that basically i have stayed in better Travelodges !!!!!!! For 2 nights !!!!!!. Macdonald you should be ashamed !!!! Will never stay here again and will definately tell anyone who asks to go elsewhere. And on top of the RIDICULOUS pricing you HAVE to pay a ridiculous 50 POUNDS A DAY for parking which is a way away from this ridiculous example of a 4 star hotel. Oh well lesson learned.

Leisure Partner

4/10

Poor

24 Oct 2025

Mark

Lovely and helpful customer facing staff.

Breakfast service very slow. Pool was freezing. Car parking provided by hotel at a charge (£25/day), and offsite.

We stayed 15 years ago and had left with a much better impression then. We wouldn’t look to return after this visit.

Friends_and_family Family

8/10

Excellent

20 Oct 2025

STEVEN

Great location on the lake

Leisure Partner

6/10

Pleasant

19 Oct 2025

Angela

The room was very tired and in need of a refurbish. The bed pleather was so old and scuffed. No fridge in the room for a hotel of this price. We had an upgrade and the robes were well washed out and greyish. No slippers ! We were told we could walk to the spa but we had to go to reception and ask for slippers. Not enough loungers round the pool. The car park was not on the hotel grounds and £25 a day is so expensive. We wouldn’t return!!! The staff were lovely

Leisure Partner

4/10

Poor

19 Oct 2025

Graham

I had a room overlooking the pub next door which played music etc (people shouting & smoking etc) until late.
The hotel generally is in real need of some money spending on it and standards have declined significantly in the 4 or so years since we last stayed here.
We won’t be rushing back.

Leisure Family

4/10

Poor

18 Oct 2025

lynsey

Booked a 2 night stay here , espically for the swimming pool for my daughter , this could not be used due to it under maintenance and it was freezing , this should have been stated when booking as i would not have chosen for my stay , my daughters bed was on a slope in the bedroom which is dangerous , not normally one for having a negative complaint but i feel for what we paid for this we would have went else were with working facilities , expedia contacted hotel but no joy with a reimbursement .

Leisure Family

8/10

Excellent

17 Oct 2025

Ralph

Old style hotel in need of some upgrade but very large room and king bed. Room cleaned daily to a high standard. Good spa facilities but pool was cold due to maintenance issue. Ideally located for shops pubs etc. Only down side £25 per day car parking charge, but not a lot of alternative parking available.

Partner

8/10

Excellent

17 Oct 2025

Helen

I would love to give this hotel a 5 star review as I had the best time and would definitely go back. It’s a stunning building in an ideal area (except the nearby clubs- it’s a bit lively at night which I wasnt expecting) But, breakfast was a real disappointment. Long queues (we gave up one day and paid to eat out) and not the best quality of full English.
Dinner was lovely- except the receptionist I called to book us in with forgot to make our reservation on both nights so struggled to get a table the second night. There were a few system problems which I think left reception a bit overwhelmed. All but one was super helpful. The one that was a bit surly and rude just needs to watch her manners a little.
Other than a few small moans I adored the hotel and will definitely be back

Friends_and_family Friends

8/10

Excellent

12 Oct 2025

Magdalena

Overall no complain!

The hotel was clean and staff friendly. we enjoyed our stay.

Partner

4/10

Poor

06 Oct 2025

John

Not a luxury hotel

Hotel is in need of refurbishment, old and tired. Bathroom needed good clean mould on tiles. Toiletries very basic for a luxury hotel. Pool area basic, pool temp very cold. Breakfast basic, supplement required for some things like eggs Benedict.

Partner

10/10

Exceptional

03 Oct 2025

Yvonne

The staff were lovely
The public toilets were very smelly.
The rooms needed tlc especially bathrooms
Horrendously uncomfortable bed and pillows. Strong smell of cleaning fluid

Leisure Partner

6/10

Pleasant

02 Oct 2025

Jordan

Room was not ready on time

Partner

10/10

Exceptional

30 Sep 2025

Hema

Lovely hotel and surroundings, parking was a bit of a distance away. Really enjoyed the atmosphere and service in the bar and restaurant. Staff were great! Would love to go back and stay a little longer !

Leisure Partner

6/10

Pleasant

29 Sep 2025

Christopher

A lot of money for average accommodation.
Shower head would not stay at top of pole kept sliding down ,crack in sink base. Room too hot even with radiator turned off ,opened window to cool down but could hear a generator running day and night.

10/10

Exceptional

28 Sep 2025

Valdete

Very happy

Amazing servuce, only issue was that mattress was uncofortable as well as the duvet too heavy.

Partner

10/10

Exceptional

17 Sep 2025

Hilary

We had a lovely stay for our 25th Wedding Anniversary, we upgraded our room to Super Deluxe which was very spacious and had a great view of the lake. A card was left in our room wishing us a happy anniversary which was a nice touch. Perfect location, breakfast was good and staff were exceptional. Our room wasn’t ready until 4 which is what the hotel states as check in time, this is a bit later than most hotels but we enjoyed a drink at the bar while we waited. Overall a lovely relaxing stay and we would definitely return.

Leisure Partner

8/10

Excellent

03 Sep 2025

Narhari

Great character property in a great location.

Leisure Family

10/10

Exceptional

01 Sep 2025

Karolina

Lovely stay . The location is beautiful overlooking the lake. The room was big and nice although quite dark as the window was quite small . Spa good but not much choice only 2 steam rooms and swimming pool. Nice seating on the balcony from spa. Breakfast was good although the portion was quite small . That is my husband opinion 😄. The only thing I didn't like was to pay £25 for parking. I think it is quite a lots a specially that the hotel is not cheap . So when you spend £200 for room you not expecting this .

Partner

2/10

Poor

30 Aug 2025

Mohammed

Room had rats in the wall and kept me awake through the night as my wife was terrified . Also hair on the bed when we arrived and dirty sheets . Clearly their housekeeping is poor. Also no night manager or reception after 10 pm only nightporter was available who could not help with anything.

Leisure

8/10

Excellent

30 Aug 2025

Barry

The Old England hotel, Bowness-on-Windermere

The hotel is a lovely hotel in fantastic settings on the edge of Lake Windermere, and the staff were helpful friendly and accommodating. Small gripe is they advertise the hotel as having parking which is always a plus in the Lakes, but they don’t tell you it’s at £25 per night which I thought was a little over priced given what you pay to stay at the hotel. Also be aware of the drinks in the bar as they are well overpriced compared to most places and bars outside the hotel.

Partner

4/10

Poor

26 Aug 2025

Jennifer

Disappointing and basic

Room was old, dark and dated, view of a back alleyway.
Very basic facilities, poor quality of breakfast and a rude member of staff.
Not value for money at all.

Partner

6/10

Pleasant

26 Aug 2025

Verified traveler

Needs an upgrade

Hotel needs an upgrade. Very basic amenities, breakfast disappointing. All round just feels like it’s very expensive for what you get. Staff were all really friendly though.

Partner

6/10

Pleasant

25 Aug 2025

Verified traveler

Clean room, poor parking and EV charging

The room itself was clean and comfortable, which we appreciated. However, there were very few plug sockets available, which made things a little inconvenient.

The car parking charge felt excessive, especially given that the parking did not feel as secure as advertised. The EV charging facilities were also disappointing: there were only a few chargers available, and they were difficult to access. On one occasion, an EV charger was blocked by a non-EV vehicle. We reported this to staff, who acknowledged it belonged to a staff member and said it would be moved, but unfortunately nothing was done.

Overall, while the room was fine, the parking and EV facilities let the stay down.

Partner

10/10

Exceptional

24 Aug 2025

Patricia

Beautiful and amazing hotel.
Exemplary staff.

Partner

8/10

Excellent

22 Aug 2025

vivien

Room had a great view.

We had a nice room with a great view on the 2nd floor in the main part of the building.
We requested a room change as the extention to the hotel has no lift & we were originally given a room on the lower ground floor. The change was made possible by Aura on reception who was very helpful.
The room has a lovely bathroom, comfy bed, iron/ironing board & a fan in the bedroom, there is no air-conditioning or fridge in the room.
Unfortunately we found breakfast lacking, the service was good but the continental choice was limited & the cooked breakfast/drinks were lukewarm & average at best.
Overall we had a nice stay the hotel is clean with friendly helpful staff but the hotel looks tired & would benefit from replacement carpet's & terrace furniture.

Partner

10/10

Exceptional

22 Aug 2025

asif

Thanks

Leisure Family

4/10

Poor

21 Aug 2025

A V

Nothing great except location

Hotel is quite old property. Not worth the price. Location is good. Hotel does not provide any basic stuff like moisturiser, vanity kit etc. did not like it.

Friends_and_family Family

10/10

Exceptional

21 Aug 2025

Andrew

It was everything I expected it to be, having stayed there 10 years ago.

Partner

10/10

Exceptional

09 Aug 2025

Kath

Lovely clean hotel. Staff very helpful and friendly.

Leisure Partner

6/10

Pleasant

07 Aug 2025

Dave

Room to hot food not very good

Leisure Partner

8/10

Excellent

03 Aug 2025

Robert

Good spa and comfortable rooms

Our room was very good, clean and comfortable. The bed and pillows were way too soft, though - we were glad to get back home to our own bed.
The staff were great - immediately fixing any problems we had.
Nice pool and steam and sauna
The food was excellent, but unfortunately we couldn't get butter with our breakfast - they only had vegetarian spread.
The corridor carpets need replacing and we had to go past lots of service/cleaning trolleys permanently lining the corridors, which I don't know if that meets H&S standards, but they could have used one of the empty rooms to keep them in.
Overall, we enjoyed the stay

Partner

8/10

Excellent

30 Jul 2025

caroline

Easy acess to Bowness, lots of restaurants nearby.

Leisure Partner

8/10

Excellent

28 Jul 2025

Tom

The family room was good and the kids loved the bunk beds. But the room was at the front of the property and so was pretty noisy even on a Sunday. Breakfast in the morning was tasty with a good view over the lake.
We didn't park in the hotel car park but on Glebe Road which was a fifth of the price.

Leisure Family

10/10

Exceptional

27 Jul 2025

Liane

Lovely hotel, fantastic location

This is a lovely hotel in a great location. My room was gorgeous and had the best nights sleep I’ve had in years, as the room is sound proofed. The staff are really friendly and helpful.
Just a few things to be aware of. This hotel is quite expensive to book, and it’s a little cheeky they charge an Additional cost for parking, £25 for the night. It does not have aircon so is quite warm. The food and drink are overpriced. (Recommend going elsewhere) However, it is a lovely hotel and you can’t beat the location

Self

6/10

Pleasant

22 Jul 2025

James

Service is slow, little choice of food. Bur a good breakfast

Leisure Partner

4/10

Poor

22 Jul 2025

Lisa

So firstly on a positive the location is great. On arrival we asked if we could park & we’re told we must pay an extra £25 for the hotel car park despite not valet involved, we brought our bags inside & walked back in the rain. It wasn’t far but still not expected. We had to pay on the spot.
Check in was 16:00 which didn’t really bother us as we were out to celebrate for our anniversary. We arrived back at the hotel around 7pm to no bags in the room and a very hot humid room, no phone in the room either to order a room service / for emergency. It was a really disappointing and cl

Partner

6/10

Pleasant

15 Jul 2025

Andrew

Location a big plus for this hotel. At over £200 per night it’s well overpriced for what it is. It has a spa and pool which was a big reason why we booked this vs other hotels but after booking got a mail about stay advising kids not allowed in pool after 5pm which was around when we arrived. Mailed hotel about this before arrival but no reply. Breakfast ok but not fantastic, service a little slow. No air con in room, tv not great and £25 for over night parking!

Leisure Family

8/10

Excellent

15 Jul 2025

Chris

Superb location

The hotel's location is superb - with a great view over Windermere and within walking distance of restaurants, pubs and tings to do. While in need of investment, the room we had was clean and in good condition and the restaurant was too. The swimming pool and leisure facilities were very good. Some staff were excellent and very friendly but a few were less so/

Partner

10/10

Exceptional

09 Jul 2025

Marcela

Beautiful spot

The most wonderful stay, was unaware there was a pre-planned surprise awaiting us to celebrate our engagement. Staff were totally professional and I was none the wiser, room was beautiful as was the view!

Partner