Name: Best Western Marina State Beach
Address: 3290 Dunes Road, Marina, 93933, US

6/10

Pleasant

19 Jul 2026

Matt

Long black hair (not ours) on one of the towels. And a bottle of shaving oil found under the chair in our room. Room number and an up arrow written on the wall of the shower, giving the impression that repairs or maintenance was interrupted by our stay. Staff was friendly, but nobody wore BW clothing

6/10

Pleasant

17 Jul 2026

Brittany

The room was descent. I wouldn’t pick this if I had to again. But it had to do with what eve

2/10

Poor

12 Jul 2026

MariaNadia E.

No pool

Family_with_children

10/10

Exceptional

12 Jul 2026

Leslie

Great location spacious rooms

Partner

6/10

Pleasant

11 Jul 2026

raquel

Room were odor free.
Breakfast was OK. Quality was OK.
Do not offer HSKP services. Trash bins empty every other day on common areas.

Family_with_children

2/10

Poor

09 Jul 2026

Alexander

The room seemed clean enough but it appears they property is being renovated and perhaps some of the problem are a result of this. The room was clean but there were trash cans in the outside areas that we full from our arrival to check out. The real issue was there is no hot water at this property. I was told by the front desk that something was broken and to run the water for a minimum of 15 minutes to get warm water. This is not acceptable from an hotel. Prior to checkout we went to the beach and before checking out our door was left open with our belonging inside by housekeeping. I do not recommend this property.

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

Laura

This hotel was a great value! The rooms were updated, modern and comfortable. The breakfast was very good for the price point of the hotel. This is a great place for families. I would definitely recommend this place to a friend.

Friends_and_family Family

4/10

Poor

07 Jul 2026

Allison

Dirty rooms. Staff ignored requests to refill amenities

6/10

Pleasant

06 Jul 2026

Flavia Christine

Needs upgrade especially the towels & beds/sheets

Family_with_children

6/10

Pleasant

05 Jul 2026

Elsa

Clean, safe near the beach and freeway. Biggest negatives are tiny restroom but good size shower and no soap! Food was a 2 stars but it was free.

Family

8/10

Excellent

04 Jul 2026

malou

Customer Service is good. Friendly staff

Friends_and_family Family

2/10

Poor

03 Jul 2026

Andrew

Bug in my bed. Stuff kept falling off the walls not properly secured.

Friends

4/10

Poor

01 Jul 2026

Maria

El piso del cuarto estaba sucio

Family

2/10

Poor

30 Jun 2026

Marc

Lights didn’t work well. Floor was sandy. Other areas didn’t look like they were properly cleaned.

Family

6/10

Pleasant

29 Jun 2026

Natasha

Remodeled so it was clean and updated. The EV charger stopped working randomly which was a disappointment and kept on waking me up. The breakfast was bad and they ran out of food.

Family

10/10

Exceptional

27 Jun 2026

JINHO

The room was huge and clean. Staff was so kind and breakfast was excellent. I am fully satisfied.

Friends_and_family Family

2/10

Poor

26 Jun 2026

Erin

The rooms are full of mold and completely unacceptable for anybody to live in for even the shortest amount of time.

Family

8/10

Excellent

25 Jun 2026

Leah

This is an older Best Western that is currently undergoing renovations. We were in a room that had alreday been completed. You can tell that it has been freshly painted, has new flooring and has an updated bathroom with new shower. It is nicely done.

The reception area, lobby and breakfast areas are also very nice and recently updated.

The outside of the property is in rough shape. Hopefully that wil be the next phase. Being so close to the beach and the ocean air, the paint on the buildings has taken a beating. A fresh coat of paint and new patio furniture would go a very long way towards fantastic improvements. This is a great location very near CSUMB and the beach. Only about a 20 drive to Cannery Row. Also close to restaurants, movie theaters and a shopping center.

Family

10/10

Exceptional

23 Jun 2026

Vishal

The room were really clean and the staff was very helpful. Marina state beach is at walking distance.

Family_with_children

6/10

Pleasant

22 Jun 2026

Alison

Location was nice, but it wasn’t cleaned very well.

Friends_and_family Friends

6/10

Pleasant

22 Jun 2026

anthony

Bathroom was not clean. Tub stains and mold on the ceilings. No hand soap to wash hands. Arrived late evening and left early morning. Staff was nice but bathroom was not updated or clean.

10/10

Exceptional

22 Jun 2026

Cristina

Everything was great during our stay very clean friendly staff a bit over crowded for breakfast but great overall

Family_with_children

10/10

Exceptional

18 Jun 2026

Lonnie

Really nice and helpfull

4/10

Poor

17 Jun 2026

Renae

We checked in close to midnight so there is absolutely no reason why our room was dirty. There was blonde strands of hair on our towels, trash scraps under our beds and on the floor in the walkway. The room itself looked like they fixed a hole in the ceiling but couldn’t match the paint, barely screwed in the toilet paper roll holder as it was falling off the wall, and the primary light switch did not turn on the light it was connected to. The staff was friendly and helpful to getting us checked in and staffing the breakfast bar but that doesn’t change the hotel rating.

Family_with_children

4/10

Poor

17 Jun 2026

Erin

Good continental breakfast.
Nice, helpful staff.
7 minute walk to the beach. Great location!
Pretty run down. It looked like they were doing some sort of renovations while were there.
We had to go buy Clorox wipes to clean up the rooms. They weren’t the cleanest. Clean sheets, shower, and countertops. Otherwise, don’t look too close. The rooms could definitely use a deep clean.
There was a microwave and fridge in the rooms, which was a nice surprise.

Family_with_children

10/10

Exceptional

14 Jun 2026

Robert

Clean room. Decent price for the area.
Front desk employee was great. His name was Ram.

Friends_and_family Friends

6/10

Pleasant

13 Jun 2026

Kelli

There was no bathtub, but the room was nice

Partner

4/10

Poor

12 Jun 2026

Timothy

Hot water takes long time
Bathroom needs a pocket door
Very hard to get in and out

Never again

Family_with_children

2/10

Poor

09 Jun 2026

fred

there was absolutely no hot water. when we called to complain, we were told the maintenance person would not be in for another hour. the manager never returned our phone call.
the woman assisting with breakfast was totally inattentive and not aware when they ran out of eggs, yogurt, etc

10/10

Exceptional

31 May 2026

Abhinav

N

6/10

Pleasant

29 May 2026

Cristela

Great location and good for a place to sleep and a/c. Staff was friendly and breakfast was decent. Room had several cosmetic flaws, usb outlets didn’t work.

Family_with_children

10/10

Exceptional

28 May 2026

Misty

Great location. I want to come back next weekend.

Friends_and_family Family

2/10

Poor

27 May 2026

James

When I came to my room the keys were not working, not once not twice, but 3 times, actually the front desk could not fix it it, had to use a master, the odor was bad in the room, taking a shower no hot water, not all Best Western was a bad experience, but the Marina was.

Partner

4/10

Poor

26 May 2026

Adriana

We were given a room that looked like someone just got up from it with a terrible smoke smell. Disgusting

Family

6/10

Pleasant

25 May 2026

Darin

Limited breakfast with limited space to eat. Property had a very small bathroom.

Family

4/10

Poor

22 May 2026

Arlinda

I was very disappointed that you all did not have a better system in place if outages occur. My family and I had a very long drive to your town and were extremely exhausted and we almost not able to get into a room. I had to plead with the front desk associate who was very nice and polite by the way. When we finally got into the room we were without power for a bit which was fine because we went to sleep for a bit and by the time we had woken up the power was back on. However, when we all needed to take showers there was no hot water. We were told that we would be contacted when it was working again but we were never contacted when we woke up early the next morning, it was still not working. We had to leave to go to my daughter's dorm to shower there with our little ones. This was incredibly inconvenient and not the experience we paid for. We should be given a refund since this stay did not meet the basic standards or meet our basic needs that should be provided during a hotel stay! We usually stay at Best Western and this was incredibly disappointing!

Friends_and_family Family

6/10

Pleasant

21 May 2026

Kelly

This is a total \"you get what you pay for\" situation. On the one hand, it's sort of walking distance to Marina State Beach (if you're not carrying much). And, it's maybe 20-25% of the cost of a room at the spectacular Sanctuary Resort across the road. The reception staff was nice enough, and got us in a little earlier than the 3PM check-in, which we appreciated. Our room was clean, and the bed is comfortable. However, it's super poorly maintained otherwise. When we arrived, we couldn't use the deadbolt. They sent up a guy to fix it after we called on our cell because the phone in the room didn't work. So, we had to wait 30 minutes or so to be able to lock the door. My brother-in-law booked a second room, and his deadbolt did not work either, but he figured out how to lift the door in the frame to get it to lock. We brought leftover from lunch, but the fridge didn't work. Later, I spilled some water on my pants and wanted to dry them with the hair dryer. Guess what? It didn't work! My partner wanted some snacks from the vending machine, which a) was almost empty and b) you guessed it! Didn't work! So, if you're keeping count, that's: deadbolt, phone, fridge, hair dryer, vending machine. We're only staying one night while we check out the Sanctuary for a family event later in the year, so it's not a big deal. But if you had to stay longer than that, I'd say it's a hard \"no.\" You have to know the average 4 ★ rating is all about the location.

Friends_and_family Family

6/10

Pleasant

16 May 2026

Mary

The mattresses were old and too soft. You can't get into bathroom because the door is too close to the toilet so you can't close the door without stepping into shower. The shower water wouldn't get hot. It was lukewarm. No hand soap or lotions. We were disappointed

8/10

Excellent

11 May 2026

Kathryn

On the day I scheduled with the front desk, the price I was quoted was much higher than what I saw online. When I told him this, he said go back and schedule with the online price. I would have thought the hotel would have wanted to do a price change, but I guess not.

Family_with_children

6/10

Pleasant

03 May 2026

Yevgeniy

Very outdated and old

Family_with_children

4/10

Poor

30 Apr 2026

April

The TV and the landline phone was not working., asked the staff to come fix it but never did. The QR code provided for the hotel’s information didn’t even work so there was no Wi-fi. The breakfast is good though and there’s a lot of parking.

Family_with_children

4/10

Poor

21 Apr 2026

Jason

There were only two towels in the room upon arrival for a family of four. Had to go get more. There was no trash can in the room. No shampoo, conditioner, or body wash provided. Also, no soap holder of any kind in the shower. So all your stuff has to sit on the shower floor. Shower water has to run for almost ten minutes to get luke warm water. Dial was on full hot the whole shower time and never got anywhere near what a normal person would consider hot. Bathroom was very small overall. Several of the lights and outlets in the room didn’t work. HVAC unit was very noisy.
Breakfast was good and well stocked.

Family_with_children

2/10

Poor

20 Apr 2026

Aizel

Very disappointing experience.
From front desk to the rooms.
We were checking in around 4pm and the rooms were not ready. Staff was so rude. Staff said that the previous guest checked out late which is not our problem. Very inconvenient on our part. Staff was not even sorry or anything and acting arrogant.

Family_with_children

4/10

Poor

18 Apr 2026

Arnette

First, we checked in to a room smells like a someone smoking cigarettes there. I called the receptionist which he dressed unprofessional with his flipflops and shorts. And he said all rooms are non-smoking. I got it but he the smelled it and he said he can spray. The smell of the room 145 appears the smoke already stick in the room. I kept the door opened the entire time of course except the nighttime. I called him again to spray and he offered me I can check out if I'm not happy and he can't offer me another room. I booked the room for 2 nights for the race in Laguna seca but we ended up checking out and left for him after the next day. I can't sleep another night with a smell of a cigarette in our clothes and in our mouth. Whatever I spray did not work and I brewed coffee and left coffee grounds. Such a terrible experience! Also we checked in with a friend and her room was not even ready at 4pm. We have plans to leave our stuff and get our race stuff before they closed at 6pm. Y'all need to change your name to WORST WESTERN!

Family_with_children

10/10

Exceptional

16 Apr 2026

Javier

Great friendly service

Self

6/10

Pleasant

13 Apr 2026

Alejandrina

I wanted to say that the staff was friendly. Breakfast was good. The issues I had were 1. The towels and linen smelled funny and had stains. 2. The bathroom set up is horrible. The door is too big so you have to wedge in between the toilet and the shower to close the door. 3. Water pressure was non existent and no hot water. 4. Toilet has a crack so it leaks. 5. Remote did not work unless you were standing right in front of TV. 6. AC units ours and next door were screeching especially at night. 7. Smoking area is right in the middle of the hotel so all the smell was coming into our room. Would not stay there again.

Family_with_children

10/10

Exceptional

12 Apr 2026

vilda

The rooms were clean and updated

Family_with_children

10/10

Exceptional

10 Apr 2026

Christopher

Location is perfect. Short walk to amazing State beach. Staff were friendly and informative. Lots of families staying there during Easter weekend but hotel was nice and quiet at night. Decent beds. Breakfast is included but don’t be too optimistic. You get a great location with quick access to Monterey without a Monterey hotel markup. And the beach is 100% worth it.

Family_with_children

10/10

Exceptional

10 Apr 2026

Barbara

Clean, breakfast was good, the room had everything from stove, pots, dishes, big refrigerator the room had a lot of space and we a dining table for 4

Family_with_children

2/10

Poor

05 Apr 2026

Felisha

Room wasn’t sufficient, dirty, stains, spiders/webs. Didn’t want to stay there for even one night

Family_with_children

8/10

Excellent

05 Apr 2026

DEBRA

Yes

Family

8/10

Excellent

04 Apr 2026

Jenny Marie

Love the waffles

10/10

Exceptional

31 Mar 2026

Cessia

Great hotel to stay at

Friends_and_family Family

8/10

Excellent

27 Mar 2026

Patricia

The ac could have been just a little cooler. Body wash was out but there was soap. Bathroom fan didn’t work. But the room was very comfortable!

Partner

10/10

Exceptional

26 Mar 2026

Andres

Free breakfast, renewed rooms, walking distance to the beach… best deal in the area.

Family_with_children

8/10

Excellent

25 Mar 2026

Jerrilee

Property is very close by car to food stores, shops, restaurants, fast food & gas stations. Excellent access to beach within walking distance! Monterey & Carmel is just a quick drive away! Recommend this property for families!

8/10

Excellent

22 Mar 2026

Kathy

Great time at our favorite restaurants and enjoyed the beach

Family

10/10

Exceptional

17 Mar 2026

Jonathan

Allowed early CI for a redeye weary traveler. Room was huge and clean. Great value on Monterey Bay

Family

2/10

Poor

16 Mar 2026

Emily

The rooms were not noise cancellation. You can hear the neighbors and the freeway is right there. You can hear cars on night long. Perks was beach was about a 6 min walk.

Family_with_children

2/10

Poor

16 Mar 2026

Igor

Bad odor inside
Dirty through out
No beach excess as advertised

Friends

8/10

Excellent

15 Mar 2026

Kimberlee

Within walking distance of the beach if you don't mind the walk.
Local restaurants, stores within driving distance.

6/10

Pleasant

15 Mar 2026

Christian

Had to go to Walmart to buy my own towels, the hotel towels were badly stained and I could not risk putting my face on it. This made me hesitant using the rest of the amenities. Friendly staff. Beach is right there.

Partner

6/10

Pleasant

04 Mar 2026

Anna hoan

Dirty sheets and towels with visible marks/stains. The room looks outdated. The staff at check in and the lady at the breakfast area was super friendly and nice. The only gripe was that the office staff didn’t let us know the water was shut off when we arrived. That meant the toilet wouldn’t flush and you couldn’t wash your hands or shower. Overall it was a cheap place to stay, but sometimes you get what you pay for.

2/10

Poor

03 Mar 2026

Thomas

I understand that work is being done in some areas of the motel, but it was pretty messy in the parking area and on the walkways.
No shower body wash was provided. I called the front desk to ask that it be provided. Fresh towels were provided but no body wash or bath soap.
I placed a privacy sign on the door because I had an important medical meeting in the morning at 9am. Around 9:35 the door was knocked on by housekeeping and this disrupted my medical appointment, well before the checkout time.

Self

2/10

Poor

16 Feb 2026

Hannah

The room was super dirty like it wasn’t cleaned at all the sheets looked and smelled like they weren't washed either

10/10

Exceptional

15 Feb 2026

Yazmin

Room was clean and spacious. Walking distance to the beach!

Leisure Partner

10/10

Exceptional

13 Feb 2026

Shaelynne

room was clean

Partner

8/10

Excellent

12 Feb 2026

Walter

Room was renovated but showed wear, overall clean and fairly quiet. Breakfast was okay and plenty of parking.

Partner

10/10

Exceptional

18 Jan 2026

Alfredo

Good service

Leisure Family

8/10

Excellent

05 Jan 2026

Jacob

Room was large. Really close to a great beach

2/10

Poor

04 Jan 2026

tong

We’ve stayed at several Best Western locations in different cities, and this property meets the usual standards in terms of room size, breakfast, and overall hardware. The location is convenient, and the basic amenities are fine.
However, the front desk service was extremely disappointing. They were not understaffed—there were always two young employees present, but they spent most of their time chatting and using their phones. We stayed for two nights, and the TV in our room didn’t work from the moment we checked in.
I called the front desk, but no one answered. When I went down in person, the receptionist simply wrote down a note and said someone would come to fix it. No one ever showed up. The second day, I reported it again, and again nothing happened. By the third time, I was very frustrated. The staff member finally told me to “just try switching the input source to HDMI” as if that were the standard solution. At that point, it was clear they had no intention of helping.
The lack of responsiveness and professionalism at the front desk overshadowed what could have been a decent stay. I hope management takes this seriously, because the service here does not match the Best Western experience we’ve had elsewhere.

6/10

Pleasant

03 Jan 2026

Alan

The tv wasn’t working, one of the lights was out, the blow dryer overheated and even burned my wife’s finger. I kept calling front desk several times but they would not answer. On the positive side we had a clean room.

4/10

Poor

29 Dec 2025

Claudia

We were told at check in that they were completely double booked. The gentleman at Best Western booked a room for us at the sister hotel next door, Country Inn & Suites, for the inconvenience and the young lady who checked us in was helpful. But as soon as we opened the door, it smelled of mildew and rust. Dust was everywhere, the AC unit had leftover cereal in the vent, the shower head was rusted, there was mold in the bathroom, the beds felt as if they were broken and were extremely dusty, and the cabinet in the room had rolled up blankets and pillows as if they were used previously. My mom called and asked the front desk if we could get another room. They switched us rooms and the 2nd room we got was just as bad. The only redeeming quality was no smell as soon as we opened the door. Upon going in though, there was something sticky on the desk, the outlets next to the bed didn’t have electricity, the floor in the bathroom and in the room was dusty and dirty as if it hadn’t been swept in weeks, the towels smelled used like they’ve been used over and over without washing, there was more mold and rust in the bathroom, the water wouldn’t go down the drain in the shower, and again the floor and walls in the bathroom were really dirty. While we’re grateful for being able to get a room after a hotels.com hiccup, the conditions of both rooms were unacceptable. We cancelled the reservation and booked another hotel. Again this is not about Best Western, this is about the Country Inn

Friends_and_family Family

8/10

Excellent

26 Dec 2025

Laura

Clean room, and had a TV with lots of viewing choices. Big room comfortable.

Leisure Partner

8/10

Excellent

21 Dec 2025

Brittany

Easy check in, super cute spot. Walking distance to beach!

Leisure Self

10/10

Exceptional

18 Dec 2025

Hongyi

Very quiet location with easy access to beach.

Leisure Family_with_children

8/10

Excellent

15 Dec 2025

Roma Mari

The room is clean, the ambiance are great! We just dont like the curtain in the shower room as it was so short and water from shower is leaking all over the floor. And the potatos served in the morning was taste old!

Leisure Family_with_children

6/10

Pleasant

14 Dec 2025

Rod

Breakfast was good. Room was drafty with a gap under the door.

Partner

10/10

Exceptional

13 Dec 2025

JUAN DE DIOS

Great place to stay at! A+

Business Self

8/10

Excellent

12 Dec 2025

Eusebio

Staff was courteous and the facility was well kept up and the room was very clean.

10/10

Exceptional

07 Dec 2025

Lori

The rooms are great and outside is really cute so close to the state beach

Leisure Partner

8/10

Excellent

29 Nov 2025

Kim

Was a very nice room.

Leisure Family

10/10

Exceptional

20 Nov 2025

Jerry

Spacious and clean.

Leisure Partner

10/10

Exceptional

14 Nov 2025

Shaelynne

The rooms were super spacious and clean. The front desk staffs were very helpful.

10/10

Exceptional

11 Nov 2025

Greg

Yes! Great place! Fantastic staff.

Leisure Self

10/10

Exceptional

10 Nov 2025

Debbie

I had a great stay at this hotel. The room was clean, comfortable, and nicely updated. The staff was friendly and helpful during my entire visit.
We had some trouble with the tv tho. I do not know if was only remote or the actual TV. It was hard to change channels.

Leisure Family

2/10

Poor

10 Nov 2025

Armando

The key that was given to me didn’t work. It took me several times to get assistance for them to figure out what was wrong. The room was dirty with trash. The restroom was dirty. I was given a dirty room and the staff didn’t do anything about it.

Leisure Family_with_children

2/10

Poor

09 Nov 2025

Deborah

They canceled my room. I had to pay double somewhere else last minute. This is terrible. I was driving from Southern Cal to Northern Cal and I had nowhere to go! This should never happen.

Leisure Family

4/10

Poor

09 Nov 2025

Issaiah

Found black mold along the wall of the tub bed frames were stained talk to the front desk about my concerns and he was gonna work something out for inconvenience just to find out later on that they were gonna honor what the man told us just not very much on same page with there employees and the tub every time showered would fill up half way with water stuck not draining and mold along the bath tub will never stay here again very misleading and don’t seem to care what we have to say only pro was the location right by the beach

Leisure Family

8/10

Excellent

07 Nov 2025

Patricia

Room was very clean and spacious.

Partner

2/10

Poor

06 Nov 2025

Kyle

Dirty, smelled. Floor was sticky. Left after one night and cancelled the rest of our stay to find another hotel

Friends_and_family Family

8/10

Excellent

04 Nov 2025

Jason

Close to the beach, nice breakfast. Great staff.

Business_and_leisure Partner

4/10

Poor

27 Oct 2025

Christine

Felt like front desk was not

4/10

Poor

26 Oct 2025

Ann

Room security lock was broken, walls were dirty, TV had no signal, and the room floor was not clean. I stayed two nights. There was no sign to say do not disturb because I really didn’t want anyone entering my room. Room was entered (no big deal). The towels were replaced but the bed was not made or cleaned. Just thought this was weird. Price was great.

Business Self

6/10

Pleasant

24 Oct 2025

Alison

I liked the location of this hotel because I could walk to the beach, but I didn't have any hot water in my room. I tried different times of the day, but I couldn't get a warm shower. I spoke to someone at the front desk the next morning because I still had one more night, and she said I couldn't switch rooms. When I checked out they said they would contact the manager, but I never heard back. I also messaged the property through Expedia, but I never heard back. I wouldn't stay at this property again based on the lack of response. I would choose a nearby motel.

Leisure

8/10

Excellent

21 Oct 2025

Ana

Various food;breakfast healthy

Business

6/10

Pleasant

19 Oct 2025

MIKE

Room was located near freeway so it was loud. Towels were old and worn

2/10

Poor

19 Oct 2025

Jody

So many excuses from this staff. Our room floodedand we were moved to another room. The rooms were dirty and had spiders. No shampoo or conditioner and the iron was broken and they wouldn't replace. Joke of a hotel.

Leisure Partner

4/10

Poor

14 Oct 2025

Jonathan

Room was acceptably clean. AC was very noisy with obnoxious fan noise. TV was non functional. Parking was mildly inconvenient. Local beach access with a 15 min walk due to beach entry closure. Safe and quiet area. Room was motel 6 quality with below average cleanliness and upkeep. I would have been disappointed if I paid $100, but this overnight was $250.

Skip this one.

10/10

Exceptional

13 Oct 2025

Janice

Staff was very helpful and attentive to anything I needed

Family